Incident Ownership - ITSM 7.6
Hi, Has anybody encountered this error when assigning an individual as an Owner of an Incident ticket? (Incident Owner Support Group details is already filled out) This individual is currently unavailable for ownership Happens even if I try using other groups or other individuals. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Automating a web browser
Hi Listers, I know it's silly, but that's the only way at the moment. We need to automate a Web Browser: 1. Open an URL (easy) 2. Transfer data into two fields 3. Push the Submit button How to do 2 and 3? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: user not autenticating with LDAP -resolved
Dear List, Somehow I managed to fix this. Was a simple thing but it took a long for me figure this out. Had to point the URL to the form (Init Form) instead of the login from. Regards Rajesh From: Nair, Rajesh IN BOM SISL Sent: Monday, September 20, 2010 7:25 PM To: Nair, Rajesh IN BOM SISL; 'arslist@ARSLIST.ORG' Subject: RE: user not autenticating with LDAP Hi I have noticed on more thing cacheid=dc5eeeb9 this does not get changed... has this to anything to with this Regards Rajesh Nair SIEMENS IT Solutions Services GO GAA GPC-One Hincon House (Old Building) Lal Bahadur Shastri Marg, Vikhroli (West), Mumbai 400 083. Mailto: nairraj...@siemens.commailto:nairraj...@siemens.com From: Nair, Rajesh IN BOM SISL Sent: Monday, September 20, 2010 4:31 PM To: 'arslist@ARSLIST.ORG' Subject: RE: user not autenticating with LDAP Dear Andreas We are on patch 23 I have noticed that system go not allow any logins which are not in the system and if I am using my roll id with a wrong password. I gives me aAuthentication failed message I had changed the pointer of midtier server to my dev box and here it work absolutely fine. The movement I changed it back to prod box it started giving me the same problem. I am able to log to the system with user tool and the old miditier server (which is still active and on w2k and midtier 6.3 patch 23) to the production box but do not find any issue in that. No I am wondering where the issue lies. All combinations tried and nothing has been successful Regards Rajesh Nair SIEMENS IT Solutions Services GO GAA GPC-One Hincon House (Old Building) Lal Bahadur Shastri Marg, Vikhroli (West), Mumbai 400 083. Mailto: nairraj...@siemens.commailto:nairraj...@siemens.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andreas Müller Sent: Monday, September 20, 2010 1:34 PM To: arslist@ARSLIST.ORG Subject: AW: user not autenticating with LDAP Hello Rajesh, what patch you are on with Server and Mid Tier? There was an issue solved with Server Patch 22: SW00265125 Application changes cause loss of LDAP authentication capability. Also one bug fixed in Mid Tier patch 15: SW00222355 Users are locked out after an unsuccessful attempt to log in when using LDAP. Specify the external authentication server using the arsystem.authentication_server property in the Mid Tier config.properties file. BR Andreas Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Nair, Rajesh IN BOM SISL Gesendet: Freitag, 17. September 2010 18:49 An: arslist@ARSLIST.ORG Betreff: Re: user not autenticating with LDAP ** Hey list hope some one can help out of this is really bugging me Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schryver, Curt Sent: Friday, September 17, 2010 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: user not autenticating with LDAP Not familiar with this specific problem, but could your users be getting authenticated as Guest users on the new machine? Curt A. Schryver 717-810-2109 tel cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL Sent: Friday, September 17, 2010 8:36 AM To: arslist@ARSLIST.ORG Subject: user not autenticating with LDAP ** Dear List Need you help here In the old system(midtier) which is on win2k if a user log in with employee roll no system given a message saying this is a first you logged in.. BLAH BLAH and the user information is created in the People form. Now in the new midtier machine which on windows 2003 if he/she log's into the system just accepts the login and the user info is not created. ARSYSTEM 6.3 patch 23 Midtier 6.3 patch 23 Regards Rajesh Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake,
Re: Incident Ownership - ITSM 7.6
Capture the workflow I think it is a known issue that you will need to fix. -Original Message- From: Kali Obsum kali.ob...@macquarie.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Sep 21, 2010 2:31 am Subject: Incident Ownership - ITSM 7.6 ** Hi, Has anybody encountered this error when assigning an individual as an Owner of an Incident ticket? (Incident Owner Support Group details is already filled out) This individual is currently unavailable for ownership Happens even if I try using other groups or other individuals. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Incident Ownership - ITSM 7.6
Yup, I captured the workflow and seems like there's something wrong with this AL: HPD:INC:Owner_011_SetID!=Q as it assigns the Full Name to the Owner Login ID field. However, I cannot find any relevant information on the BMC Support Site regarding this. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, 21 September 2010 6:17 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Ownership - ITSM 7.6 ** Capture the workflow I think it is a known issue that you will need to fix. -Original Message- From: Kali Obsum kali.ob...@macquarie.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Sep 21, 2010 2:31 am Subject: Incident Ownership - ITSM 7.6 ** Hi, Has anybody encountered this error when assigning an individual as an Owner of an Incident ticket? (Incident Owner Support Group details is already filled out) This individual is currently unavailable for ownership Happens even if I try using other groups or other individuals. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Automating a web browser
You could probably add URL encoded extensions to your URL and add a javascript widget to do #2. Why not just use web services though...? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Tuesday, September 21, 2010 2:32 AM To: arslist@ARSLIST.ORG Subject: Automating a web browser Hi Listers, I know it's silly, but that's the only way at the moment. We need to automate a Web Browser: 1. Open an URL (easy) 2. Transfer data into two fields 3. Push the Submit button How to do 2 and 3? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Automating a web browser
Try using Selenium IDE for firefox. You can record the actions you want and just keep 'replaying' the same later. We have automated our post installation testing for Remedy using selenium in this way. Sent from my iPhone On 21-Sep-2010, at 1:02 PM, Mark Milke mark_mi...@yahoo.com wrote: Hi Listers, I know it's silly, but that's the only way at the moment. We need to automate a Web Browser: 1. Open an URL (easy) 2. Transfer data into two fields 3. Push the Submit button How to do 2 and 3? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Incident Ownership - ITSM 7.6
Have you checked the availability in the staff member's People form. There is an Available/Unavailable selection you can set per group for each people record. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, September 21, 2010 7:20 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Ownership - ITSM 7.6 ** Yup, I captured the workflow and seems like there's something wrong with this AL: HPD:INC:Owner_011_SetID!=Q as it assigns the Full Name to the Owner Login ID field. However, I cannot find any relevant information on the BMC Support Site regarding this. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, 21 September 2010 6:17 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Ownership - ITSM 7.6 ** Capture the workflow I think it is a known issue that you will need to fix. -Original Message- From: Kali Obsum kali.ob...@macquarie.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Sep 21, 2010 2:31 am Subject: Incident Ownership - ITSM 7.6 ** Hi, Has anybody encountered this error when assigning an individual as an Owner of an Incident ticket? (Incident Owner Support Group details is already filled out) This individual is currently unavailable for ownership Happens even if I try using other groups or other individuals. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
BMC Analytics for ITSM 7.6.03
Hi, Does anyone know if there will be an updated BMC Analytics module or patch to bring it level with the ITSM release or will we be on 7.6.01 for a while? Thank you. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Unix Server Space Problem
Hi We are getting our SIT environment refresh, came aross an issue: DBA are unable refresh as since there was not enough SAN space to refresh the data in /data mountpoint. DBA team has suggested two options: 1. Get additional SAN space. 2. Use /remedylogs since it has free space My Question is How safe and good is option 2. Please advise.. -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313)
Hi all, We have upgraded 3 different environments from 7.0.01 patch 008 to 7.5 patch 6. On 2 out of 3, we see the same error, but only at start-up. The third one has no error. Those are 3 totally independent and different servers. But the 2 that are showing the error message at start-up do have view forms linking them to each other. Those view forms seems to be fine. We ran a series of tests on both of those server that shows the error and all seems to be working fine. Users did their testing and all seems to be working perfectly fine for them too. We put the logs on trying to capture exactly where is this error coming from. We did see a few filters but nothing that fixed that error. We looked at all our table fields to make sure that their def were not corrupted but again nothing. We are supposed to upgrade our production environment but do not feel at ease with this error popping up just after the upgrade and on 2 separate environments. We even disabled all our filters and still have the error at start-up. Same with escalation even if it is not coming from the escalation thread. This is the error we are getting Mon Sep 20 14:20:21 2010 390600 : Data types are not appropriate for relational operation (ARERR 313) I am running out of ideas. Anyone? both are ARS 7.5 patch 6 [ Home grown apps on one server and old ITSM (mix of 4 and 5) with no longer working ITSM workflow just the forms ] SQL 2005 (remote database) Win 2003 sp2 servers Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Incident Ownership - ITSM 7.6
We think it's a bug in the workflow, that's trying to compare the full name
with the login name. Sure it would never match. We changed the RunIf
qualification in the second Set Fields action to:
('Support Group ID' = $Owner Group ID$) AND ('Full Name' = $Owner Login ID$)
AND ('Assignment Availability' = Yes)
and instead of mapping 'Owner' to $Full Name$
do the following two mappings:
'Owner Login ID' to $Login ID$
'Owner' to $Full Name$
Everyting works fine for us now.
Regards,
Dmitry Baryshnikov
On Tue, Sep 21, 2010 at 4:19 PM, Kali Obsum kali.ob...@macquarie.comwrote:
**
Yup, I captured the workflow and seems like there's something wrong with
this AL: *HPD:INC:Owner_011_SetID!=Q *as it assigns the Full Name to the
Owner Login ID field. However, I cannot find any relevant information on the
BMC Support Site regarding this.
Regards,
Kali
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Roger Justice
*Sent:* Tuesday, 21 September 2010 6:17 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Incident Ownership - ITSM 7.6
** Capture the workflow I think it is a known issue that you will need
to fix.
-Original Message-
From: Kali Obsum kali.ob...@macquarie.com
To: arslist arslist@ARSLIST.ORG
Sent: Tue, Sep 21, 2010 2:31 am
Subject: Incident Ownership - ITSM 7.6
**
Hi,
Has anybody encountered this error when assigning an individual as an Owner
of an Incident ticket? (Incident Owner Support Group details is already
filled out)
*This individual is currently unavailable for ownership*
**
Happens even if I try using other groups or other individuals.
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this
email in any way. If you received it in error, please tell us immediately by
return email and delete the document. We do not guarantee the integrity of
any e-mails or attached files and are not responsible for any changes made
to them by any other person.
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend
WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Unix Server Space Problem
You are asking a very environment specific question to a bunch of people that know nothing of your environment. Be wary of any answers you receive due to the way this question was asked. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Sep 21, 2010 at 9:09 AM, Bhupesh Gupta gupta.bhupesh3...@gmail.comwrote: ** Hi We are getting our SIT environment refresh, came aross an issue: DBA are unable refresh as since there was not enough SAN space to refresh the data in /data mountpoint. DBA team has suggested two options: 1. Get additional SAN space. 2. Use /remedylogs since it has free space My Question is How safe and good is option 2. Please advise.. -- Regards, Bhupesh Gupta _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AR_DATA_TYPE_BITMASK in ARX?
Hi, Has anyone encountered ARX file data of the type BITMASK? I creating ARX-file parser/creator functionality in RRR|Chive, and I need to know how this looks, and how to generate such data for testing purposes. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR_DATA_TYPE_BITMASK in ARX?
Misi, Looking at the Java API Docs regarding BITMASK, I'm not sure it is a 'field' typein as much as an attribute type of something within the structureI don't think you would have a field of type BITMASK -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 21, 2010 10:25 AM To: arslist@ARSLIST.ORG Subject: AR_DATA_TYPE_BITMASK in ARX? Hi, Has anyone encountered ARX file data of the type BITMASK? I creating ARX-file parser/creator functionality in RRR|Chive, and I need to know how this looks, and how to generate such data for testing purposes. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR_DATA_TYPE_BITMASK in ARX?
Folks, Before anyone hurts themselves trying or looking too hard... BITMASK is indeed a tag on the datatype list. It is a datatype that we had put on the candidate list about version 2 and we added the code for it to allow it to be added. HOWEVER, it never happened. There are some implementation issues and challenges that we never did get back to. So, this datatype has not been implemented. There is no internal support for it and it is not a legal, supported datatype. We have the placeholder for it for the future and it may be implemented some day, but for now, there is nothing to test since it is not used. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Tuesday, September 21, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: AR_DATA_TYPE_BITMASK in ARX? Misi, Looking at the Java API Docs regarding BITMASK, I'm not sure it is a 'field' typein as much as an attribute type of something within the structureI don't think you would have a field of type BITMASK -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 21, 2010 10:25 AM To: arslist@ARSLIST.ORG Subject: AR_DATA_TYPE_BITMASK in ARX? Hi, Has anyone encountered ARX file data of the type BITMASK? I creating ARX-file parser/creator functionality in RRR|Chive, and I need to know how this looks, and how to generate such data for testing purposes. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Hiding Results List in Mid Tier display
Dear List, I have a url that opens a single entry in Mid Tier in modify mode. There can only be one entry that meets the qualification, so I would like to just see the entry, not the Results List. Can it be done? Dwayne Martin James Madison Uiversity (ARS Mid Tier 7.1 p3) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR_DATA_TYPE_BITMASK in ARX?
Hi Doug, Thank you for the information. I am guessing that AR_DATA_TYPE_BYTES has a similar story behind it? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Folks, Before anyone hurts themselves trying or looking too hard... BITMASK is indeed a tag on the datatype list. It is a datatype that we had put on the candidate list about version 2 and we added the code for it to allow it to be added. HOWEVER, it never happened. There are some implementation issues and challenges that we never did get back to. So, this datatype has not been implemented. There is no internal support for it and it is not a legal, supported datatype. We have the placeholder for it for the future and it may be implemented some day, but for now, there is nothing to test since it is not used. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Tuesday, September 21, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: AR_DATA_TYPE_BITMASK in ARX? Misi, Looking at the Java API Docs regarding BITMASK, I'm not sure it is a 'field' typein as much as an attribute type of something within the structureI don't think you would have a field of type BITMASK -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 21, 2010 10:25 AM To: arslist@ARSLIST.ORG Subject: AR_DATA_TYPE_BITMASK in ARX? Hi, Has anyone encountered ARX file data of the type BITMASK? I creating ARX-file parser/creator functionality in RRR|Chive, and I need to know how this looks, and how to generate such data for testing purposes. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Issue with View Field
Jason / Doug; Thanks for your suggestions; I've tried to set either to $NULL$ and $DEFAULT$ the View Field, and then populate with the desired URL, but the result is the same. Best Regards. Hugo Ruesga P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Fri, 17 Sep 2010 21:49:12 -0700 From: jason.mil...@gmail.com Subject: Re: Issue with View Field To: arslist@ARSLIST.ORG ** But you can set a View Field to $DEFAULT$. BMC Remedy Action Request System 7.5.00: Form and Application Objects Guide, pg. 159: ** In BMC Remedy User and a browser, the contents of a view field do not load automatically when users open a form. To display the initial value in those applications, perform one of these steps: Select the view and set the Set to Defaults property to True (governs New mode), and set user preferences to “Set Fields to Default Values” in New and Search modes in the AR System User Preferences form. You can also set these user preferences in BMC Remedy User by choosing Tools Options and selecting the Behaviors tab of the Options dialog box. Use a Set Fields active link action to set the view field value to $DEFAULT$ when the form opens. In this case, set the execute on condition to Window Loaded. ** You should be able to test if setting to default will help by opening the form in the User tool and pressing CTRL+U. Jason On Fri, Sep 17, 2010 at 6:03 PM, Doug Blair d...@blairing.com wrote: ** Hugo, You can't really refresh a view field. You can, however use a set fields action to set it to a space or perhaps the URL of a spacer image, and then a second set fields action to set it to the new URL you want. As I remember you need to do this in two separate active links. Doug --Doug BlairSent from my iPhone4, typographic errors likely+1-224-558-5462 On Sep 17, 2010, at 7:06 PM, Hyunkel v2.0 lord_dyna...@hotmail.com wrote: ** Hi Listers; I'm having a little issue with a View Field; let me explain it: I have an application (Web Based) when we store archived records from our system, now the users can access this application from ARS, so i need to show the Web Based application inside a View Field on Remedy; here comes the issue: On Mid Tier, is working perfectly; but on the remedy client the View Field does not refresh properly example: 1.- Select record 1 from a table field and double click on it, brings a dialog window with my view field populated with the desired URL 2.- Close the dialog window 3.- Select record 2 from the same table field and double click on it, this brings the dialog window with the view field populated with the record 1, perhaps the URL has changed. 4.- I need to make right click over View Field Refresh; and finaly the record is displayed My question here is: Exists an action or run process that can perform a Refresh action over a View Field? Thanks! Hugo Ruesga P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Asset Admin Permissions
All, This may be a stupid question but a user with Asset Admin permissions should be able to modify any asset which is associated to the company that person belongs to, correct? For some reason all of the fields on the asset form are read-only even. TIA -- View this message in context: http://old.nabble.com/Asset-Admin-Permissions-tp29772220p29772220.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Asset Admin Permissions
All, It turns out this was an issue with the user form not being updated properly. versicle wrote: All, This may be a stupid question but a user with Asset Admin permissions should be able to modify any asset which is associated to the company that person belongs to, correct? For some reason all of the fields on the asset form are read-only even. TIA -- View this message in context: http://old.nabble.com/Asset-Admin-Permissions-tp29772220p29772422.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Hiding Results List in Mid Tier display
This may help you: http://www.javasystemsolutions.com/arslist/view/70105468 -- J 2010/9/21 Martin, Dwayne - martinrd marti...@jmu.edu: ** Dear List, I have a url that opens a single entry in Mid Tier in modify mode. There can only be one entry that meets the qualification, so I would like to just see the entry, not the Results List. Can it be done? Dwayne Martin James Madison Uiversity (ARS Mid Tier 7.1 p3) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Incident Ownership - ITSM 7.6
There is a workaround BMC support can provide. The issue is resolved in
7.6.03.
Incident Management - unable to set Incident Owner Individual
Hello Tony. I've taken over this issue and I'll be working with you now.
I've noticed that you are having some issues with incident owner, and yes,
it is a known defect logged as SW00366691- It's been fixed in version
7.6.03, which has been just released; nonetheless, there's also a
workaround for this issue, which is:
1) Open the menu CTM:SGL:Owner-Q
2) Change the value from Full Name to Login ID.
Tony Worthington | Sr. Technical Analyst | Kohl’s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262)
703-7763 | e-mail: tony.worthing...@kohls.com
From: Dmitry Baryshnikov dmitry.baryshni...@gmail.com
To: arslist@ARSLIST.ORG
Date: 09/21/2010 09:59 AM
Subject:Re: Incident Ownership - ITSM 7.6
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
**
We think it's a bug in the workflow, that's trying to compare the full
name with the login name. Sure it would never match. We changed the RunIf
qualification in the second Set Fields action to:
('Support Group ID' = $Owner Group ID$) AND ('Full Name' = $Owner Login
ID$) AND ('Assignment Availability' = Yes)
and instead of mapping 'Owner' to $Full Name$
do the following two mappings:
'Owner Login ID' to $Login ID$
'Owner' to $Full Name$
Everyting works fine for us now.
Regards,
Dmitry Baryshnikov
On Tue, Sep 21, 2010 at 4:19 PM, Kali Obsum kali.ob...@macquarie.com
wrote:
**
Yup, I captured the workflow and seems like there's something wrong with
this AL: HPD:INC:Owner_011_SetID!=Q as it assigns the Full Name to the
Owner Login ID field. However, I cannot find any relevant information on
the BMC Support Site regarding this.
Regards,
Kali
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Tuesday, 21 September 2010 6:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Ownership - ITSM 7.6
** Capture the workflow I think it is a known issue that you will need to
fix.
-Original Message-
From: Kali Obsum kali.ob...@macquarie.com
To: arslist arslist@ARSLIST.ORG
Sent: Tue, Sep 21, 2010 2:31 am
Subject: Incident Ownership - ITSM 7.6
**
Hi,
Has anybody encountered this error when assigning an individual as an
Owner of an Incident ticket? (Incident Owner Support Group details is
already filled out)
This individual is currently unavailable for ownership
Happens even if I try using other groups or other individuals.
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible for
any changes made to them by any other person.
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend
WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
**
CONFIDENTIALITY NOTICE:
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify
us immediately at 262-703-7000.
CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the
right to retrieve and read any message created, sent and received. Kohl's
reserves the right to monitor messages by authorized Kohl's Associates at any
time
without any further consent.
Unique Index
I have a field that must have a unique data in the database but I don't want to use the unique index of the form because using the Unique index displays error that can confuse the users. Any idea out there? Bola Oyefeso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Unique Index
Check for the condition using a filter and pop a message if the record already exists. On Tue, Sep 21, 2010 at 4:24 PM, Oyefeso, Bola boyef...@dpscs.state.md.uswrote: ** I have a field that must have a unique data in the database but I don’t want to use the unique index of the form because using the Unique index displays error that can confuse the users. Any idea out there? Bola Oyefeso _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Upgrade of CMDB 2.1 to BMC Atrium Core 7.5 failing with return code 1003
Successfully upgraded ARS 7.5 but continue to receive the same error (code 1003) when attempting to upgrade our CMDB 2.1 to BMC Atrium Core 7.5.00 patch 005.. The installation of BMC Atrium Core 7.5.00 patch 005 failed. The following features failed to install: BMC Atrium CMDB com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK command (C:\DOCUME~1\support\LOCALS~1\Temp\ Utilities\ rik\rik.exe setsvrinfo -x ETNMEM2AP17 -t 51000 -u demo -p -l D:\ Program Files\ BMC Software\AtriumCore2 -n BMCAtriumCMDB -o 257 -v D:\Program Files\AR System Applications\ ETNMEM2AP17\BMC Service Level Management\bin;D:\ Program Files\AR System Applications\ETNMEM2AP17\BMC Remedy Incident Management\bin;D:\ Program Files\AR System Applications\ETNMEM2AP17\BMC Remedy Change Management\b;D:\Program Files\AR System\ ETNMEM2AP17;D:\Program Files\AR System\ETNMEM2AP17\ pluginsvr;\D:\Program Files\AR System\ ETNMEM2AP17\ arealdap\;D:\Program Files\AR System\ ETNMEM2AP17\ ardbcldap;D:\Program Files\BMC Software\AtriumCore2\cmdb\ server\bin) returned an exit code of 1003, which was interpreted as a failure Atrium Impact Simulator Engine Installation was skipped because BMC Atrium CMDB failed to install Any ideas...suggestionsinsight would be greatly appreciated. Thanks, Nathan Foy Remedy Systems Support IBM Global Technology Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Unique Index
The condition is only checking the request, but I want to check the entire database. Bola Oyefeso From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, September 21, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Unique Index ** Check for the condition using a filter and pop a message if the record already exists. On Tue, Sep 21, 2010 at 4:24 PM, Oyefeso, Bola boyef...@dpscs.state.md.us wrote: ** I have a field that must have a unique data in the database but I don't want to use the unique index of the form because using the Unique index displays error that can confuse the users. Any idea out there? Bola Oyefeso _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Upgrade of CMDB 2.1 to BMC Atrium Core 7.5 failing with return code 1003
It seems like the entry in the ar config file for D:\Program Files\AR System Applications\ ETNMEM2AP17\BMC Service Level Management\bin is missing a double quote at the end. The entry in the ar config file seems to be like the following Plugin-Path: D:\Program Files\AR System Applications\ ETNMEM2AP17\BMC Service Level Management\bin This would need to be changed to the following Plugin-Path: D:\Program Files\AR System Applications\ ETNMEM2AP17\BMC Service Level Management\bin Regards, -Amar Nair ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Data Extraction: Foundation, Process Set Up and Transactional Data
Hello All, Need to extract all data from an environment and import into other. Which would the best way to approach this ? Also, How can I find/distinguish which forms are related to Foundation Data, Which are Process Set Up Data Forms and Which are Transactional Data Forms ? Again, what would be the best way to export data from these and import data from these ? Admin tool or Data Management Tool , or Third Party tool ? Also for data extractions , can I use like a third party tool and do data exports for forms starting with A, then move on to B and so on until I finish with all the regular forms ? Please advise and share your experiences. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Unique Index
Do you mean you want to check the entire table/form? Using a filter (2 actually) is still a good approach. Basically, you add a display-only field to the form, upon submit (and perhaps update), you have a filter that runs a query (set fields to the new field you added) to see if there are already any other matching entries. Then the second fire would filter if the value of your new DO field has a value (that means a match was found and someone is trying to insert duplicate data), and you pop up an appropriate error message. So, that validates new data coming into the system. If you want existing data validated, you'll need to run some DB queries to find the duplicates (it's a relatively simple SQL statement) and fix them. Then you know you've got good data to start with, and you ensure that new data is good also. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Oyefeso, Bola Sent: Tuesday, September 21, 2010 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: Unique Index ** The condition is only checking the request, but I want to check the entire database. Bola Oyefeso From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, September 21, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Unique Index ** Check for the condition using a filter and pop a message if the record already exists. On Tue, Sep 21, 2010 at 4:24 PM, Oyefeso, Bola boyef...@dpscs.state.md.usmailto:boyef...@dpscs.state.md.us wrote: ** I have a field that must have a unique data in the database but I don't want to use the unique index of the form because using the Unique index displays error that can confuse the users. Any idea out there? Bola Oyefeso _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Data Extraction: Foundation, Process Set Up and Transactional Data
Using the Data Management Tool spreadsheets, you can identify the forms associated with various types of data. For example: *Foundation Company COM:Company COM:Company Alias Site SIT:Site SIT:Site Alias CTM:Region SIT:Site Group SIT:Site Company Association Department CTM:People Organization Support Group CTM:Support Group CTM:Support Group Assignments CTM:Support Group Alias CTM:Support Group On-Call Business Time Workdays Business Time Holidays People CTM:People Template CTM:People CTM:People Template PG CTM:People Template SG CTM:People Template SFR CTM:Login ID CTM:People Wallet CTM:People HR Attendance Mgmt CTM:People HR Time Management CTM:People Education CTM:People Travel Profile CTM:People Benefit Info CTM:People IT Skills CTM:People WorkLog NTE:CFG-Notification Events CTM:People Permission Groups CTM:Support Group Association CTM:SupportGroupFunctionalRole Operational Catalog CFG:Service Catalog CFG:Service Catalog Assoc Product Catalog PCT:Product Catalog PCT:Product Alias PCT:ProductCompanyAssociation PCT:Product Model-Version PCT:ModelVersion Patch PCT:ProductCatalogAliasMappingForm Generic Catalog CFG:Generic Catalog CFG:GenericProdServiceAssoc CFG:GenericCompanyModuleAssoc Process Incident HPD:Template HPD:TemplateSPGAssoc HPD:Template Associations CFG:Scripts CFG:Group Event Mapping CFG:Decision Tree CFG-DecisionTree-MainBranch CFG:Decision Tree-Branch CFG-DecisionTree-BranchItem Transaction Incident HPD:Help Desk HPD:Associations HPD:WorkLog HPD:Impacted Areas* Thanks Mahesh On Tue, Sep 21, 2010 at 4:20 PM, Raj ravi6...@gmail.com wrote: Hello All, Need to extract all data from an environment and import into other. Which would the best way to approach this ? Also, How can I find/distinguish which forms are related to Foundation Data, Which are Process Set Up Data Forms and Which are Transactional Data Forms ? Again, what would be the best way to export data from these and import data from these ? Admin tool or Data Management Tool , or Third Party tool ? Also for data extractions , can I use like a third party tool and do data exports for forms starting with A, then move on to B and so on until I finish with all the regular forms ? Please advise and share your experiences. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: BMC Analytics for ITSM 7.6.03
While there is tentatively an Analytics release expected before the end of the year, Analytics 7.6.01 can be used with ITSM 7.6.03. Both products are part of the IT Service Management Suite version 7.6.03. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, September 21, 2010 7:01 AM To: arslist@ARSLIST.ORG Subject: BMC Analytics for ITSM 7.6.03 ** Hi, Does anyone know if there will be an updated BMC Analytics module or patch to bring it level with the ITSM release or will we be on 7.6.01 for a while? Thank you. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Data Extraction: Foundation, Process Set Up and Transactional Data
Hi Raj, We are using Meta-Update ( http://www.softwaretoolhouse.com/product/SthMupd/index.html) to copy data from our ITSM 7.6 test to production environments. We are also using it to transform data to be CMDB appropriate as we bring it from our old custom inventory form (i.e to put CIs in the correct class and update CTI, etc). I haven't written a script to query arschema and automatically copy all regular forms (not sure I want to in our environment) but it should be possible. What I have done is taken a list like Mahesh mentioned add a delimiter and create a Meta-Update script to copy all the records in the forms listed. There is also an option to suppress filters so your data is not being updated while the merge is happening. It works very well. Hope that helps. Jason On Tue, Sep 21, 2010 at 2:20 PM, Raj ravi6...@gmail.com wrote: Hello All, Need to extract all data from an environment and import into other. Which would the best way to approach this ? Also, How can I find/distinguish which forms are related to Foundation Data, Which are Process Set Up Data Forms and Which are Transactional Data Forms ? Again, what would be the best way to export data from these and import data from these ? Admin tool or Data Management Tool , or Third Party tool ? Also for data extractions , can I use like a third party tool and do data exports for forms starting with A, then move on to B and so on until I finish with all the regular forms ? Please advise and share your experiences. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
LDAP Authentication on AR 7.5.005
We disabled the Allow Guest User and Give Guest User Restricted Read options on the AR configurations form. Surprisingly, if a user type his/her login with a mix case, but uses the correct password, he/she is granted access to the system but as a guest user. However, when using the correct login but incorrect password, the user is dined access and cannot log-in. Has anyone encountered this issue before? I am suspecting that this has to do with LDAP being case insensitive. Current environment: ARS 7.5.005 ITSM 7.6.001 Oracle 10.2 Win 2003 x64 Thanks, Mohamed Abdelaziz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
INIT from documents
Hi All, Can some one please let me know where exactly I can find documents on using Remedy INIT form? I can't seem to find it. -- Mohan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: INIT from documents
As per my knowledge. There is no specific doc for this.(I may be wrong). If you can list out your requirement we can help you out in that Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mohan Remedy Sent: Wednesday, September 22, 2010 8:43 AM To: arslist@ARSLIST.ORG Subject: INIT from documents Hi All, Can some one please let me know where exactly I can find documents on using Remedy INIT form? I can't seem to find it. -- Mohan _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
SMPM application starts and then stops right away
Hi folks, The SMPM trial tool that comes with ITSM 7x used to work on my pc,
but it doesn't work any more.
On starting it, I get the initial page ok with this URL:
http://localhost:5050/INDEX.HTM
The initial page appears mostly ok. Subsequently, clicking anywhere gives
me:
Firefox can't establish a connection to the server at localhost:5050
Basically, there's nothing listening on port 5050.
As soon as I start SMPM71.exe,
I see that two processes get added on the Task Manager, but they die right
away. So, basically the http server listening at port 5050 starts and shows
the initial page, then it dies right away, causing subsequent clicks, or
even reload of the same page to cause error.
What's going on?
Win XP sp3. I installed another copy of SMPM 7.1 on a new directory, the
same issue. I tried 7.6, the same issue.
-
The new SMPM install log has this error, not sure what to do with it---
(Sep 21 2010 11:51:04
PM),SEVERE,com.bmc.install.product.bmcservicemanagementprocessmodel.BMCServiceManagementProcessModelPostInstallConfigUtilities,
THROWABLE EVENT {Description=[Failed to configure
application.properties],Detail=[C:\Program
Files\SMPM-2\bmcservicemanagementprocessmodel\application.properties]},
Throwable=[java.io.FileNotFoundException: C:\Program
Files\SMPM-2\bmcservicemanagementprocessmodel\application.properties (The
system cannot find the path specified)
java.io.FileInputStream.open(Native Method)
java.io.FileInputStream.init(Unknown Source)
com.bmc.install.configuration.shared.PropertiesConfigurationFile.parse(PropertiesConfigurationFile.java:117)
com.bmc.install.product.bmcservicemanagementprocessmodel.BMCServiceManagementProcessModelPostInstallConfigUtilities.configureApplicationProperties
If your SMPM is working, do you really have this file it's complaining
about?
C:\Program
Files\SMPM-2\bmcservicemanagementprocessmodel\application.properties
I don't have the file or the directory bmcservicemanagementprocessmodel
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: SMPM application starts and then stops right away
Event viewer gets these and another similar entry, when I start SMPM.
Event Type:Information
Event Source:MsiInstaller
Event Category:None
Event ID:1040
Date:9/22/2010
Time:00:50:32
Description:
The description for Event ID ( 1040 ) in Source ( MsiInstaller ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be
able to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event:
C:\Program Files\SMPM-2\catoinstw.msi, 2168, (NULL), (NULL), (NULL), , .
Event Type:Information
Event Source:MsiInstaller
Event Category:None
Event ID:1042
Date:9/22/2010
Time:00:50:32
User:NT AUTHORITY\SYSTEM
Description:
The description for Event ID ( 1042 ) in Source ( MsiInstaller ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be
able to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event:
C:\Program Files\SMPM-2\catoinstw.msi, 2168, (NULL), (NULL), (NULL), , .
On Wed, Sep 22, 2010 at 12:48 AM, Ray T cool.deve...@gmail.com wrote:
Hi folks, The SMPM trial tool that comes with ITSM 7x used to work on my
pc, but it doesn't work any more.
On starting it, I get the initial page ok with this URL:
http://localhost:5050/INDEX.HTM
The initial page appears mostly ok. Subsequently, clicking anywhere gives
me:
Firefox can't establish a connection to the server at localhost:5050
Basically, there's nothing listening on port 5050.
As soon as I start SMPM71.exe,
I see that two processes get added on the Task Manager, but they die right
away. So, basically the http server listening at port 5050 starts and shows
the initial page, then it dies right away, causing subsequent clicks, or
even reload of the same page to cause error.
What's going on?
Win XP sp3. I installed another copy of SMPM 7.1 on a new directory, the
same issue. I tried 7.6, the same issue.
-
The new SMPM install log has this error, not sure what to do with it---
(Sep 21 2010 11:51:04
PM),SEVERE,com.bmc.install.product.bmcservicemanagementprocessmodel.BMCServiceManagementProcessModelPostInstallConfigUtilities,
THROWABLE EVENT {Description=[Failed to configure
application.properties],Detail=[C:\Program
Files\SMPM-2\bmcservicemanagementprocessmodel\application.properties]},
Throwable=[java.io.FileNotFoundException: C:\Program
Files\SMPM-2\bmcservicemanagementprocessmodel\application.properties (The
system cannot find the path specified)
java.io.FileInputStream.open(Native Method)
java.io.FileInputStream.init(Unknown Source)
com.bmc.install.configuration.shared.PropertiesConfigurationFile.parse(PropertiesConfigurationFile.java:117)
com.bmc.install.product.bmcservicemanagementprocessmodel.BMCServiceManagementProcessModelPostInstallConfigUtilities.configureApplicationProperties
If your SMPM is working, do you really have this file it's complaining
about?
C:\Program
Files\SMPM-2\bmcservicemanagementprocessmodel\application.properties
I don't have the file or the directory bmcservicemanagementprocessmodel
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
