Re: Is there any explanation for "Canceled filter processing due to error"?

[koray]

One additional information: user does not even receive any error or
warning.

On Oct 1, 3:25 am, LJ LongWing  wrote:
> But there is WAY too little time between the select and the rollback to have
> requested user feedback and have received ittalking less than a tenth of
> a second.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
> Sent: Thursday, September 30, 2010 6:01 PM
> To: arsl...@arslist.org
> Subject: Re: Is there any explanation for "Canceled filter processing due to
> error"?
>
> The snippet tells the whole story...   Select C6 ...
>
> The Last Modified Date has changed from when the record was pulled at the
> start of the transaction.  A user should have received the "This record has
> been updated by another user since you retrieved it." error (Error 1203) and
> the user chose not to save the record.
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
> Sent: Thursday, September 30, 2010 9:16 AM
> To: arsl...@arslist.org
> Subject: Re: Is there any explanation for "Canceled filter processing due to
> error"?
>
> With the snipit you provided, I cannot see it, but it's obvious that
> somewhere earlier in your process something caused the DB to issue a
> rollback...you just need to find the 'what'
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of koray
> Sent: Thursday, September 30, 2010 2:04 AM
> To: arsl...@arslist.org
> Subject: Re: Is there any explanation for "Canceled filter processing due to
> error"?
>
> Thanks for the feedback,
>
> I have had faced with a similar issue - a completely different one but
> identical to your example :
> - A script does a Push Fields to a form, but gets ARERR 382.
> - However, the Submit filters are executed after the operation as
> regular.
> - At the end of Phase, "Canceled filter processing due to error"
> appears.
>
> The .log file has the line
> /* UPDATE xxx SET ...
> /*
> /* ROLLBACK
>
> This totally seems to be okay, and supports your example.
>
> On the other hand, the current case has all queries seem to be
> executed successfully - ending with /* OK.
>
> So I cannot see why or which statement fails at all.
>
> BR,
> Koray
>
> On Sep 29, 5:57 pm, LJ LongWing  wrote:
> > Koray,
> > You have your answer right thereor more than likely, somewhere earlier
> > upbut the result is right there.
>
> > > /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
>
> > I experience this type of scenario when I issue an out of phase delete of
> a
> > record that I'm updating...here is my typical scenario
>
> > I want to delete a recordthe easiest way to do a delete is to push to
> > that record and set a 'delete' field to 'yes', and have a filter on that
> > form do a record delete if that flag is yes
>
> > Well...if that filter does an out of phase delete (phase 1), when phase 2
> > goes through and tries to update the last mod by and last mod date on the
> > record, that record doesn't exist, and as such, the db throws an error and
> > causes a rollback...
>
> > I don't know what your scenario is, but something in your processing is
> > causing the db to throw and error and rollback the transaction.
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@arslist.org] On Behalf Of koray
> > Sent: Wednesday, September 29, 2010 1:47 AM
> > To: arsl...@arslist.org
> > Subject: Re: Is there any explanation for "Canceled filter processing due
> to
> > error"?
>
> > And here is the SQL .log file corresponding to the same process :
>
> > > /* Tue Sep 28 2010 12:24:43.4296 */SELECT C6 FROM T904 WHERE C1 =
> > '1308884'
> > > /* Tue Sep 28 2010 12:24:43.4317 */OK
> > > /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
> > > /* Tue Sep 28 2010 12:24:43.4697 */COMMIT WORK
> > > /* Tue Sep 28 2010 12:24:43.4705 */COMMIT WORK
> > > /* Tue Sep 28 2010 12:24:45.3386 */SELECT
> C1,C2,C3,C4,C5,C6,C7,C8,C112,...
> > > /* Tue Sep 28 2010 12:24:45.3738 */OK
>
> > On Sep 29, 10:03 am, koray  wrote:
> > > Hello all,
>
> > > I have a weird issue that seems to be happening continously. Below is
> > > a portion from server-side filter .log file that took my attention:
>
> > > > /* Tue Sep 28 2010 12:24:43.4127 */     End of filter processing
> (phase
> > 1) -- Operation - SET on ZZZ - AD01589874
> > > > /* Tue Sep 28 2010 12:24:43.4130 */     Restart of filter processing
> > (phase 2) -- Operation - SET on YYY - 1308884
> > > > /* Tue Sep 28 2010 12:24:43.4159 */      > Filters:404> Checking "IMSA:MAIN:TASK:Task:Get WIP Task"
> > > >         0: Push Fields -> "IMSA:MAIN:Automated Pending:Task"
> > > >               
> > > > /* Tue Sep 28 2010 12:24:43.4189 */     End of filter processing
> (phase
> > 2) -- Operation - S

Re: "Table field content change" Execution Option

[Jason Miller]

Thanks for the confirmation.  That is a bummer if it is the case.  With the
table field enhancements added in recent versions it seemsu it would be a
necessary triggering event.

I was able the get what I needed working with a gain focus AL that does a
push and a table refresh right after that. That way each click is a new gain
focus even if you are clicking a checkbox on the same record in the next
column. I wouldn't want to do it with a table field that has tens of
thousands of records behind it but in this case it may end up a thousand max
and the form is not a high traffic form.

Jason
On Sep 30, 2010 2:02 PM, "LJ LongWing"  wrote:
> Jason,
>
> I can confirm for you that I have a doc that has the EXACT same verbiage
in
> it, and I also am not able to account for the location of the AL execute
on
> action. I'm going to guess that it was something in the 7.5 Beta that
> didn't make it to the final version, but was never removed from the doc.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Jason Miller
> Sent: Thursday, September 30, 2010 1:46 PM
> To: arslist@ARSLIST.ORG
> Subject: "Table field content change" Execution Option
>
>
>
> ** Has anybody seen the "Table field content change" as an Active Link
> Execution Option in Dev Studio? We have an editable check box in a table
> field where I want to update the source data record as soon as the check
box
> is checked/unchecked. This sounds like it is exactly what I need but I
> don't see it as an option in Dev Studio.
>
> I have tried setting both the table field and the column as the "Field:".
> Used both ARS 7.5 p1 and p5 with DS 7.5 p5 and 7.6.03. I even tried the
> Admin tool for kicks.
>
> 7.5 Workflow Objects Guide, Pg 28
> Executes when the contents of a table are refreshed in any of the
following
> ways:
> - Loading the field. In the web client, this occurs when the form data
> is refreshed at predefined intervals
> - Refreshing the table, for example, when the user selects Refresh or
> Refresh All from the pop-up menu
> - Choosing to view the next or previous chunk, for example, when the
> user selects Next chunk or Previous chunk from the pop-up menu
> - Clearing the table, for example, when the user selects Clear Table
> from the pop-up menu
> - When the user changes the value of an editable column in the table
> field.
>
> This sounds like a wonderful newer feature (I didn't see it in the 7.5
> release notes, when was it added?). I have run into similar situations in
> the past where I needed to update the data instantly when a value in an
> editable column changes. Any ideas?
>
> Thanks,
> Jason
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
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Re: "Table field content change" Execution Option

[Jarl Grøneng]

Hi,

Using this:
   - Refreshing the table, for example, when the user selects Refresh
or Refresh All from the pop-up menu

On a 7.5p4 serve, and it works as documented. (dev studio 7.5p3)

--
J

2010/9/30 Jason Miller :
> ** Has anybody seen the "Table field content change" as an Active Link
> Execution Option in Dev Studio?  We have an editable check box in a table
> field where I want to update the source data record as soon as the check box
> is checked/unchecked.  This sounds like it is exactly what I need but I
> don't see it as an option in Dev Studio.
>
> I have tried setting both the table field and the column as the "Field:".
> Used both ARS 7.5 p1 and p5 with DS 7.5 p5 and 7.6.03.  I even tried the
> Admin tool for kicks.
>
> 7.5 Workflow Objects Guide, Pg 28
> Executes when the contents of a table are refreshed in any of the following
> ways:
>     - Loading the field. In the web client, this occurs when the form data
> is refreshed at predefined intervals
>     - Refreshing the table, for example, when the user selects Refresh or
> Refresh All from the pop-up menu
>     - Choosing to view the next or previous chunk, for example, when the
> user selects Next chunk or Previous chunk from the pop-up menu
>     - Clearing the table, for example, when the user selects Clear Table
> from the pop-up menu
>     - When the user changes the value of an editable column in the table
> field.
>
> This sounds like a wonderful newer feature (I didn't see it in the 7.5
> release notes, when was it added?).  I have run into similar situations in
> the past where I needed to update the data instantly when a value in an
> editable column changes.  Any ideas?
>
> Thanks,
> Jason
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Atrium Core install error

[Matt Willis]

Hi Dan,

I have a very similar problem here - installing CMDB 7.6 patch 2 on a new
7.6.03 server. Oracle db is on a real linux machine, but app server is
running on a virtual linux machine. The VM is spec'd up well, but still
seems to have performance issues.

My system does have an 'OBSTR:AttributeDefinition' form, but I did get
several errors during the CMDB install that seem to point to performance
issues, timeouts, etc. Right now, I don't know if the CMDB has installed
successfully or not - I need to examine the errors (mainly 90 - connection
refused - errors).

I believe my problems come down to VM performance, even though it's running
on a quick server. I suspect that your problems are also performance
related. Are you able to increase the resources of the virtual environment?


Regards,
Matt Willis

On 30 September 2010 04:17, Daniel Bloom  wrote:

> **
> I am trying to install Atrium CMDB 7.6 patch 1 on
> an ARSystem 7.5 p6 (that does not have the CMDB installed).
>
> When the install completes it has failed on a bunch of errors
> that come down to it not creating OBJSTR:AttributeDefinition.
>
> Has anyone else come across this?
>
> thanks  Dan
> p.s. Windows2003  virtual machine to a real SQL2003
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: ADM: MVP Voting reminder

[LJ LongWing]

Ya need to follow his directions and send it to the email he said to send it
to..not the list.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz
Sent: Thursday, September 30, 2010 7:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: MVP Voting reminder

 

** 


I would vote for Joe

thanks

Shafqat Ayaz





--- On Mon, 9/27/10, daniel on squirrel  wrote:


From: daniel on squirrel 
Subject: ADM: MVP Voting reminder
To: arslist@ARSLIST.ORG
Date: Monday, September 27, 2010, 9:41 AM

** 

Last week to vote for our two nominees this year for Most Valuable Poster:

 

Joe DeSouza

 

and

 

Frederick W. Grooms

 

Please send all votes to:

daniel.bl...@danielbloom.ca

 

 

And now is the time to register for  WWRUG10 www.wwrug10.com,

You can see the content loaded schedule on the web site.

 

It is the most cost effective way to get up to date on the latest from BMC

and the 3rd party products.  At the same time you have the opportunity to

talk to the people that created them.

 

Of course, you also get to put faces to names from the ARSlist and share
knowledge 

in person in a dynamic environment that can lead to solutions you hadn't
thought of yet.

 

Granted we keep you busy most of the time, but don't forget you can get the
conference rate

the weekend before the conference and the Friday/Saturday afterwards.

 

 Dan

p.s. and see the ARSlist Awards live :-)

 

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: ADM: MVP Voting reminder

[Shafqat Ayaz]

I would vote for Joe

thanks

Shafqat Ayaz    
 



--- On Mon, 9/27/10, daniel on squirrel  wrote:

From: daniel on squirrel 
Subject: ADM: MVP Voting reminder
To: arslist@ARSLIST.ORG
Date: Monday, September 27, 2010, 9:41 AM

**



 
 






Last
week to vote for our
two nominees this year for Most Valuable Poster: 

   

Joe DeSouza 

   

and 

   

Frederick W. Grooms 

   

Please send all votes to: 

daniel.bl...@danielbloom.ca 

   

   

And now is the time to register for  WWRUG10
www.wwrug10.com, 

You
can see the content loaded schedule on the web site. 

   

It
is the most cost effective way to get up to date on the latest from BMC 

and
the 3rd party products.  At the same time you have the opportunity to 

talk
to the people that created them. 

   

Of
course, you also get to put faces to names from the ARSlist and share knowledge
 

in
person in a dynamic environment that can lead to solutions you hadn't thought
of yet. 

   

Granted
we keep you busy most of the time, but don't forget you can get the conference
rate 

the
weekend before the conference and the Friday/Saturday afterwards. 

   


Dan 

p.s.
and see the ARSlist Awards live :-) 

   

   



 

_attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_





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Re: Is there any explanation for "Canceled filter processing due to error"?

[LJ LongWing]

But there is WAY too little time between the select and the rollback to have
requested user feedback and have received ittalking less than a tenth of
a second.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, September 30, 2010 6:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Is there any explanation for "Canceled filter processing due to
error"?

The snippet tells the whole story...   Select C6 ...

The Last Modified Date has changed from when the record was pulled at the
start of the transaction.  A user should have received the "This record has
been updated by another user since you retrieved it." error (Error 1203) and
the user chose not to save the record.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, September 30, 2010 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is there any explanation for "Canceled filter processing due to
error"?

With the snipit you provided, I cannot see it, but it's obvious that
somewhere earlier in your process something caused the DB to issue a
rollback...you just need to find the 'what'

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of koray
Sent: Thursday, September 30, 2010 2:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is there any explanation for "Canceled filter processing due to
error"?

Thanks for the feedback,

I have had faced with a similar issue - a completely different one but
identical to your example :
- A script does a Push Fields to a form, but gets ARERR 382.
- However, the Submit filters are executed after the operation as
regular.
- At the end of Phase, "Canceled filter processing due to error"
appears.

The .log file has the line
/* UPDATE xxx SET ...
/*
/* ROLLBACK

This totally seems to be okay, and supports your example.

On the other hand, the current case has all queries seem to be
executed successfully - ending with /* OK.

So I cannot see why or which statement fails at all.

BR,
Koray

On Sep 29, 5:57 pm, LJ LongWing  wrote:
> Koray,
> You have your answer right thereor more than likely, somewhere earlier
> upbut the result is right there.
>
> > /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
>
> I experience this type of scenario when I issue an out of phase delete of
a
> record that I'm updating...here is my typical scenario
>
> I want to delete a recordthe easiest way to do a delete is to push to
> that record and set a 'delete' field to 'yes', and have a filter on that
> form do a record delete if that flag is yes
>
> Well...if that filter does an out of phase delete (phase 1), when phase 2
> goes through and tries to update the last mod by and last mod date on the
> record, that record doesn't exist, and as such, the db throws an error and
> causes a rollback...
>
> I don't know what your scenario is, but something in your processing is
> causing the db to throw and error and rollback the transaction.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of koray
> Sent: Wednesday, September 29, 2010 1:47 AM
> To: arsl...@arslist.org
> Subject: Re: Is there any explanation for "Canceled filter processing due
to
> error"?
>
> And here is the SQL .log file corresponding to the same process :
>
> > /* Tue Sep 28 2010 12:24:43.4296 */SELECT C6 FROM T904 WHERE C1 =
> '1308884'
> > /* Tue Sep 28 2010 12:24:43.4317 */OK
> > /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
> > /* Tue Sep 28 2010 12:24:43.4697 */COMMIT WORK
> > /* Tue Sep 28 2010 12:24:43.4705 */COMMIT WORK
> > /* Tue Sep 28 2010 12:24:45.3386 */SELECT
C1,C2,C3,C4,C5,C6,C7,C8,C112,...
> > /* Tue Sep 28 2010 12:24:45.3738 */OK
>
> On Sep 29, 10:03 am, koray  wrote:
> > Hello all,
>
> > I have a weird issue that seems to be happening continously. Below is
> > a portion from server-side filter .log file that took my attention:
>
> > > /* Tue Sep 28 2010 12:24:43.4127 */     End of filter processing
(phase
> 1) -- Operation - SET on ZZZ - AD01589874
> > > /* Tue Sep 28 2010 12:24:43.4130 */     Restart of filter processing
> (phase 2) -- Operation - SET on YYY - 1308884
> > > /* Tue Sep 28 2010 12:24:43.4159 */      Filters:404> Checking "IMSA:MAIN:TASK:Task:Get WIP Task"
> > >         0: Push Fields -> "IMSA:MAIN:Automated Pending:Task"
> > >               
> > > /* Tue Sep 28 2010 12:24:43.4189 */     End of filter processing
(phase
> 2) -- Operation - SET on YYY - 1308884
> > > /* Tue Sep 28 2010 12:24:43.4710 */Canceled filter processing due to
> error
> > > /* Tue Sep 28 2010 12:24:45.2824 */     Start filter processing (phase
> 1) -- Operation - SET on XXX - 1308884
>
> > The message "Canceled filter processing due to error" occurs but there
> > are no details for i

Re: Is there any explanation for "Canceled filter processing due to error"?

[Grooms, Frederick W]

The snippet tells the whole story...   Select C6 ...

The Last Modified Date has changed from when the record was pulled at the start 
of the transaction.  A user should have received the "This record has been 
updated by another user since you retrieved it." error (Error 1203) and the 
user chose not to save the record.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, September 30, 2010 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is there any explanation for "Canceled filter processing due to 
error"?

With the snipit you provided, I cannot see it, but it's obvious that
somewhere earlier in your process something caused the DB to issue a
rollback...you just need to find the 'what'

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of koray
Sent: Thursday, September 30, 2010 2:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is there any explanation for "Canceled filter processing due to
error"?

Thanks for the feedback,

I have had faced with a similar issue - a completely different one but
identical to your example :
- A script does a Push Fields to a form, but gets ARERR 382.
- However, the Submit filters are executed after the operation as
regular.
- At the end of Phase, "Canceled filter processing due to error"
appears.

The .log file has the line
/* UPDATE xxx SET ...
/*
/* ROLLBACK

This totally seems to be okay, and supports your example.

On the other hand, the current case has all queries seem to be
executed successfully - ending with /* OK.

So I cannot see why or which statement fails at all.

BR,
Koray

On Sep 29, 5:57 pm, LJ LongWing  wrote:
> Koray,
> You have your answer right thereor more than likely, somewhere earlier
> upbut the result is right there.
>
> > /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
>
> I experience this type of scenario when I issue an out of phase delete of
a
> record that I'm updating...here is my typical scenario
>
> I want to delete a recordthe easiest way to do a delete is to push to
> that record and set a 'delete' field to 'yes', and have a filter on that
> form do a record delete if that flag is yes
>
> Well...if that filter does an out of phase delete (phase 1), when phase 2
> goes through and tries to update the last mod by and last mod date on the
> record, that record doesn't exist, and as such, the db throws an error and
> causes a rollback...
>
> I don't know what your scenario is, but something in your processing is
> causing the db to throw and error and rollback the transaction.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of koray
> Sent: Wednesday, September 29, 2010 1:47 AM
> To: arsl...@arslist.org
> Subject: Re: Is there any explanation for "Canceled filter processing due
to
> error"?
>
> And here is the SQL .log file corresponding to the same process :
>
> > /* Tue Sep 28 2010 12:24:43.4296 */SELECT C6 FROM T904 WHERE C1 =
> '1308884'
> > /* Tue Sep 28 2010 12:24:43.4317 */OK
> > /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
> > /* Tue Sep 28 2010 12:24:43.4697 */COMMIT WORK
> > /* Tue Sep 28 2010 12:24:43.4705 */COMMIT WORK
> > /* Tue Sep 28 2010 12:24:45.3386 */SELECT
C1,C2,C3,C4,C5,C6,C7,C8,C112,...
> > /* Tue Sep 28 2010 12:24:45.3738 */OK
>
> On Sep 29, 10:03 am, koray  wrote:
> > Hello all,
>
> > I have a weird issue that seems to be happening continously. Below is
> > a portion from server-side filter .log file that took my attention:
>
> > > /* Tue Sep 28 2010 12:24:43.4127 */     End of filter processing
(phase
> 1) -- Operation - SET on ZZZ - AD01589874
> > > /* Tue Sep 28 2010 12:24:43.4130 */     Restart of filter processing
> (phase 2) -- Operation - SET on YYY - 1308884
> > > /* Tue Sep 28 2010 12:24:43.4159 */      Filters:404> Checking "IMSA:MAIN:TASK:Task:Get WIP Task"
> > >         0: Push Fields -> "IMSA:MAIN:Automated Pending:Task"
> > >               
> > > /* Tue Sep 28 2010 12:24:43.4189 */     End of filter processing
(phase
> 2) -- Operation - SET on YYY - 1308884
> > > /* Tue Sep 28 2010 12:24:43.4710 */Canceled filter processing due to
> error
> > > /* Tue Sep 28 2010 12:24:45.2824 */     Start filter processing (phase
> 1) -- Operation - SET on XXX - 1308884
>
> > The message "Canceled filter processing due to error" occurs but there
> > are no details for it. The whole event restarts after a delay of 2-
> > to-9 seconds, as seen in this example it was only 2.
> > My question would be,
>
> >         > In which circumstances this message would appear?
>
> > Best Regards,
> > Koray
>

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Re: "Table field content change" Execution Option

[LJ LongWing]

Jason,

I can confirm for you that I have a doc that has the EXACT same verbiage in
it, and I also am not able to account for the location of the AL execute on
action.  I'm going to guess that it was something in the 7.5 Beta that
didn't make it to the final version, but was never removed from the doc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Thursday, September 30, 2010 1:46 PM
To: arslist@ARSLIST.ORG
Subject: "Table field content change" Execution Option

 

** Has anybody seen the "Table field content change" as an Active Link
Execution Option in Dev Studio?  We have an editable check box in a table
field where I want to update the source data record as soon as the check box
is checked/unchecked.  This sounds like it is exactly what I need but I
don't see it as an option in Dev Studio.

I have tried setting both the table field and the column as the "Field:".
Used both ARS 7.5 p1 and p5 with DS 7.5 p5 and 7.6.03.  I even tried the
Admin tool for kicks.

7.5 Workflow Objects Guide, Pg 28
Executes when the contents of a table are refreshed in any of the following
ways:
- Loading the field. In the web client, this occurs when the form data
is refreshed at predefined intervals
- Refreshing the table, for example, when the user selects Refresh or
Refresh All from the pop-up menu
- Choosing to view the next or previous chunk, for example, when the
user selects Next chunk or Previous chunk from the pop-up menu
- Clearing the table, for example, when the user selects Clear Table
from the pop-up menu
- When the user changes the value of an editable column in the table
field. 

This sounds like a wonderful newer feature (I didn't see it in the 7.5
release notes, when was it added?).  I have run into similar situations in
the past where I needed to update the data instantly when a value in an
editable column changes.  Any ideas?

Thanks,
Jason
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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"Table field content change" Execution Option

[Jason Miller]

Has anybody seen the "Table field content change" as an Active Link
Execution Option in Dev Studio?  We have an editable check box in a table
field where I want to update the source data record as soon as the check box
is checked/unchecked.  This sounds like it is exactly what I need but I
don't see it as an option in Dev Studio.

I have tried setting both the table field and the column as the "Field:".
Used both ARS 7.5 p1 and p5 with DS 7.5 p5 and 7.6.03.  I even tried the
Admin tool for kicks.

7.5 Workflow Objects Guide, Pg 28
Executes when the contents of a table are refreshed in any of the following
ways:
- Loading the field. In the web client, this occurs when the form data
is refreshed at predefined intervals
- Refreshing the table, for example, when the user selects Refresh or
Refresh All from the pop-up menu
- Choosing to view the next or previous chunk, for example, when the
user selects Next chunk or Previous chunk from the pop-up menu
- Clearing the table, for example, when the user selects Clear Table
from the pop-up menu
- When the user changes the value of an editable column in the table
field.

This sounds like a wonderful newer feature (I didn't see it in the 7.5
release notes, when was it added?).  I have run into similar situations in
the past where I needed to update the data instantly when a value in an
editable column changes.  Any ideas?

Thanks,
Jason

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Re: Including the database value of a diary field in an email

[Ben Chernys]

Here you are:

/* Constants used for items in values returned from the server */

 

#define AR_DEFN_DIARY_SEP'\03' /* diary items separator */

#define AR_DEFN_DIARY_COMMA  '\04' /* char between date/user/text */

   /*  within a diary item*/

So, you'll get:

\03\04user\04text text text  

Followed by the next entry

\03\04user\04text text text  



Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_
softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne - martinrd
Sent: September-30-10 17:26
To: arslist@ARSLIST.ORG
Subject: Including the database value of a diary field in an email

 

** 

Dear List,

I want to send an email about a form entry that will query the database for
the stored diary field value, and include it as a comprehensible text.

Challenge 1: Finding the date integers and converting them to texts.  Right
now I can look for a character sequence that starts with "128," but as time
goes by that number will increase and I'll have to update the workflow.

Challenge 2: The User logon field has a square before and after it.  Anybody
know what character these squares are and how to remove them?

Anybody done this before?  Is there a simpler approach altogether?

Dwayne Martin

James Madison University

(ARS 7.1 p3, Oracle 10.2 db)

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Asset tracking

[Boyd, Rebecca E.]

 

We have and use AM but this is what we did for a small pool of loaner
laptops issued by the Service Desk:

 

Created a form with a character field to contain the loaner name and
imported the loaners into it.

Created a menu against this form.

Added a character field to  Incident & attached the menu.

Added a selection field with the values Issued, Needs, Returned to work
in conjunction with the first menu field along with some workflow for
data integrity. 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Robert Fults
Sent: Thursday, September 30, 2010 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Asset tracking

 

** 

Does anyone here have a method for tracking assets (in Remedy) that are
temporarily loaned to a department?  Is this something that can be
managed using the Asset Management application (which we don't currently
have)?  We are bringing our Media Equipment team into Remedy and IM
doesn't quite meet their needs.  I started developing a custom app for
them a while back and it was sidelined, but now we are considering
upgrading our licensing and it would include AM.  I suppose the real
question comes down to: should I bother to continue work on the custom
app at this point if a better way is around the corner. 

 

Sincerely,

 

Robert Fults

Remedy Admin/Dev.

Florida International University

Email: rfu...@fiu.edu

http://uts.fiu.edu  

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Dev tool & layers

[Ramey, Anne]

I knew we had had it before, but I couldn't find it.  I did now.  Thanks,

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Thursday, September 30, 2010 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev tool & layers

**
You have a 'Bring To Front' option in the Dev Tool as well as the older Admin 
Tool. Use that..

Joe


From: Ramey, Anne
Sent: Thursday, September 30, 2010 2:03 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Dev tool & layers

**
Please bear with me if this is a stupid question, but I can't seem to find the 
answer.  I'm trying to add a particular field into a view that contains a box.  
My field persistently goes "behind" the box instead of on top of it.  All the 
other fields on the view are "on top" of the box.  I can't figure out which 
display property controls this.  If someone could point me in the right 
direction, I'd appreciate it.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Moving a DSO process in a Server Group

[patchsk]

Any additions,changes and deletions in the server group ranking form
will not take into affect till you restart all the servers in the
group.

On Sep 29, 6:57 pm, Kali Obsum  wrote:
> Hi All,
>
> If we have 4 application servers in a server group, and we want to move
> where the DSO process runs from Server 1 to Server 2, which servers do
> we need to restart?
> 1) Server 2 only?
> 2) Server 1 and 2?
> 3) All servers?
>
> Thanks!
>
> Regards,
> Kali
>
> NOTICE
> The information contained in this email is confidential. If you are not the 
> intended recipient, you must not disclose or use the information in this 
> email in any way. If you received it in error, please tell us immediately by 
> return email and delete the document.  We do not guarantee the integrity of 
> any e-mails or attached files and are not responsible for any changes made to 
> them by any other person.
>
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Re: Dev tool & layers

[Joe Martin D'Souza]

You have a 'Bring To Front' option in the Dev Tool as well as the older Admin 
Tool. Use that..

Joe



From: Ramey, Anne 
Sent: Thursday, September 30, 2010 2:03 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Dev tool & layers


** 
Please bear with me if this is a stupid question, but I can't seem to find the 
answer.  I'm trying to add a particular field into a view that contains a box.  
My field persistently goes "behind" the box instead of on top of it.  All the 
other fields on the view are "on top" of the box.  I can't figure out which 
display property controls this.  If someone could point me in the right 
direction, I'd appreciate it.

 

Anne Ramey

***

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Dev tool & layers

[Ramey, Anne]

Please bear with me if this is a stupid question, but I can't seem to find the 
answer.  I'm trying to add a particular field into a view that contains a box.  
My field persistently goes "behind" the box instead of on top of it.  All the 
other fields on the view are "on top" of the box.  I can't figure out which 
display property controls this.  If someone could point me in the right 
direction, I'd appreciate it.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


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Re: Survey Monkey

[Joe Martin D'Souza]

That's the only easy way I would imagine to transfer information from Remedy to 
SM automatically to create a survey.

You may be able to work around by 'copying' the values, by opening their web 
page and and passing values using the URL, but you would need to know what 
field values from their web page you would need to pass this to. This would not 
automatically submit, without user intervention.

Joe



From: Chowdhury, Tauf 
Sent: Thursday, September 30, 2010 9:33 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Survey Monkey


** 
Joe,

Survey Monkey support states there is no integration via web services or any 
other integration path. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, September 29, 2010 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Tauf,

 

I'd say find out from their support if they have published web services that 
you can have your Remedy application to consume. That's the only easy way I can 
think of passing data over the internet to a foreign web application like 
Survey Monkey.

 

Joe

 

 

 



This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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Re: Survey Monkey

[Shellman, David]

Gary,

I'm only seeing one email so from my side you only got roasted once.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 
ABW/SCOOA
Sent: Thursday, September 30, 2010 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

I wish. And it's also nice that since the list is duplicating posts for some 
reason, I got roasted in two emails instead of just one!



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, September 30, 2010 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL, is it Friday already?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Thursday, September 30, 2010 7:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Yeah... I was hoping no one would catch that :)

But hey, Kinetic and Buoyant are business parters, and unless I'm losing it,
Gidd is Buoyant (or at least he sinks slowly).

-Rep for me



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, September 30, 2010 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Gidd?  Did you mean to say John Sundberg? 

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 10:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL. I should charge him for the free advertisement!
No, I just really like the product and the support staff that I've worked
with there.
Been very helpful, no run-around, no nonsense etc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Wednesday, September 29, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Did Gidd pay you to say this??? :)



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

** 

Have you guys thought about Kinetic's Survey module?

 

It ties into Remedy REALLY well, has a web front end for customers to answer
the surveys,

Extremely customizable, and data driven.

 

Also,

The Support from Kinetic has been OUTSTANDING!

I've had to contact them a couple of times, and I have been really impressed
at how they handled the issue.

 

If you're looking for a Survey tool to integrate into Remedy, I would really
recommend Kinetic.

 

Just my 2 cents,

Matt P.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

Just like any external application.  You can launch it from a Remedy app in
the usual fashion, of course.  You can then download the survey results in
Excel format and AR Import the interesting parts into Remedy.  

 

The full Pro version is ¼ the cost of the other one mentioned, for those who
are curious.

 

 

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org
 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

I don't think it is. It's a web based tool. I'm trying to figure out if it
can be done. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy
information tracked?

 

Jennifer Meyer

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

 

*

JOB: Senior Remedy ITSM 7.x Consultant/ Architect - Houston TX

[Gene Manuel]

FYI

-- Forwarded message --
From:  
Date: Thu, Sep 30, 2010 at 10:06 AM
Subject: Job Opportunity
To: "geneman...@speakeasy.net" 


Good Morning, Gene,

I hope you are well!  Thanks for taking the time to speak with me! I
am pasting the description below and will have more details soon;
remember to have anyone you send my way mention your name so I can
send you a nice referral incentive. I believe it is a one year long
contract.

Let me know when you are back on the market and thanks so much for
your help; I truly appreciate it!



1. Senior Remedy ITSM 7.x Consultant/ Architect who will be
responsible for the Configuration, Development, Integrations,
Requirements Gathering, Designing solutions and Oversight of Remedy
7.x. Responsible for adhering to all ITIL v3  processes during the
development of the Remedy System, including the Incident Management,
Change Management, Asset Management, Configuration Management,
Knowledge Management, Self-Service, and SLA components. Candidate will
be required to work on occasional weekends and/or after-hours as
situations dictate.



2. 1. Bachelor's degree/Master Degree

3. 5+ years of experience with Remedy ITSM suite in providing
functional, development, design and integrations support

4. Extensive Functional knowledge of Remedy ITSM suite (eg could
perform workshop, understand and artciulate customer's requirements
etc)

5. Experience installing/configuring/upgrading Remedy servers and clients.

6. Experience in upgrading to 7.x.

7. Experience with API connectors, AIE, Multi-OS platform, Data mapping etc.

8. Should have experience in presenting and demoing Remedy ITSM suite

9. Must possess good time management, organizational, and presentation skills.

10. Technical - Remedy ITSM suite, Exposure to J2EE applications,
Understanding of discovery tool - SCCM 2007, ADDM (Foundation and
Topology discovery, , Integrations with various enterprise
applications like Oracle PeopleSoft, Oracle ERP, LDAP, SRM etc

11. BMC Remedy IT Service Management Suite (ITSM), including:

12. §  Incident Management

13. §  Problem Management

14. §  Change Management

15. §  Asset Management

16. §  Service Level Management

17. §  Service Request Management

• BMC Atrium CMDB

• BMC Remedy ITSM and/or BMC Atrium CMDB integration with 3rd party
SQL-based applications

• BMC Remedy ITSM and/or BMC Atrium CMDB integration with 3rd party
applications via email engine

• Customizing BMC Remedy Workflows, Forms, Reports, Filters to meet
specified requirements

• Configuring Support Groups, Users, CIs, Foundation data

18. Ability to work well within a team and work closely with other
members of the organization, e.g., operations staff, software
developers, networking team, etc.







Julie Covington

Resource Development Manager

Modis IT Consulting

www.modisit.com

1235 North Loop West

Suite 1100

Houston, TX 77008

713-425-6827 direct line

832-372-1147 cell

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Including the database value of a diary field in an email

[Martin, Dwayne - martinrd]

Dear List,
I want to send an email about a form entry that will query the database for the 
stored diary field value, and include it as a comprehensible text.
Challenge 1: Finding the date integers and converting them to texts.  Right now 
I can look for a character sequence that starts with "128," but as time goes by 
that number will increase and I'll have to update the workflow.
Challenge 2: The User logon field has a square before and after it.  Anybody 
know what character these squares are and how to remove them?
Anybody done this before?  Is there a simpler approach altogether?
Dwayne Martin
James Madison University
(ARS 7.1 p3, Oracle 10.2 db)


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Re: Survey Monkey

[Opela, Gary L CTR USAF ABW 72 ABW/SCOOA]

I wish. And it's also nice that since the list is duplicating posts for some 
reason, I got roasted in two emails instead of just one!



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, September 30, 2010 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL, is it Friday already?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Thursday, September 30, 2010 7:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Yeah... I was hoping no one would catch that :)

But hey, Kinetic and Buoyant are business parters, and unless I'm losing it,
Gidd is Buoyant (or at least he sinks slowly).

-Rep for me



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, September 30, 2010 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Gidd?  Did you mean to say John Sundberg? 

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 10:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL. I should charge him for the free advertisement!
No, I just really like the product and the support staff that I've worked
with there.
Been very helpful, no run-around, no nonsense etc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Wednesday, September 29, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Did Gidd pay you to say this??? :)



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

** 

Have you guys thought about Kinetic's Survey module?

 

It ties into Remedy REALLY well, has a web front end for customers to answer
the surveys,

Extremely customizable, and data driven.

 

Also,

The Support from Kinetic has been OUTSTANDING!

I've had to contact them a couple of times, and I have been really impressed
at how they handled the issue.

 

If you're looking for a Survey tool to integrate into Remedy, I would really
recommend Kinetic.

 

Just my 2 cents,

Matt P.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

Just like any external application.  You can launch it from a Remedy app in
the usual fashion, of course.  You can then download the survey results in
Excel format and AR Import the interesting parts into Remedy.  

 

The full Pro version is ¼ the cost of the other one mentioned, for those who
are curious.

 

 

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org
 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

I don't think it is. It's a web based tool. I'm trying to figure out if it
can be done. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy
information tracked?

 

Jennifer Meyer

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

 

** 

Hi Chas,

 

I think I may have heard of Survey Monkey before.. I'm not intending to do
anything with any of these at the moment but was just going through the
features of the one I found just in case it is useful at some point. I will
go through your suggestion too.. Thanks for that tip..

 

Joe

 



Fro

Re: Asset tracking

[Tommy Morris]

We have a temp asset process using AM.

 The asset team changes the status to On Loan and enters a Temp Return
Date. 

An active link populates a hidden field with (Temp Return Date - 7days)

A filter fires that populates the Used by's email address in another
hidden field

An escalation runs each night and sends an email to the Used by on the
hidden date field

The used by can then contact our Asset Team and request an extension
otherwise...

An escalation will fire on the original Temp Return Date that creates a
Change Request to reclaim the asset.

 

But I guess the primary question was is there anything out of the box?
Answer is no. There are an abundance of date fields and the On Loan
status OOB though.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Robert Fults
Sent: Thursday, September 30, 2010 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Asset tracking

 

** 

Does anyone here have a method for tracking assets (in Remedy) that are
temporarily loaned to a department?  Is this something that can be
managed using the Asset Management application (which we don't currently
have)?  We are bringing our Media Equipment team into Remedy and IM
doesn't quite meet their needs.  I started developing a custom app for
them a while back and it was sidelined, but now we are considering
upgrading our licensing and it would include AM.  I suppose the real
question comes down to: should I bother to continue work on the custom
app at this point if a better way is around the corner. 

 

Sincerely,

 

Robert Fults

Remedy Admin/Dev.

Florida International University

Email: rfu...@fiu.edu

http://uts.fiu.edu  

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Asset tracking

[Robert Fults]

Does anyone here have a method for tracking assets (in Remedy) that are 
temporarily loaned to a department?  Is this something that can be managed 
using the Asset Management application (which we don't currently have)?  We are 
bringing our Media Equipment team into Remedy and IM doesn't quite meet their 
needs.  I started developing a custom app for them a while back and it was 
sidelined, but now we are considering upgrading our licensing and it would 
include AM.  I suppose the real question comes down to: should I bother to 
continue work on the custom app at this point if a better way is around the 
corner.

Sincerely,

Robert Fults
Remedy Admin/Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu


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Re: Survey Monkey

[LJ LongWing]

LOL, is it Friday already?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Thursday, September 30, 2010 7:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Yeah... I was hoping no one would catch that :)

But hey, Kinetic and Buoyant are business parters, and unless I'm losing it,
Gidd is Buoyant (or at least he sinks slowly).

-Rep for me



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, September 30, 2010 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Gidd?  Did you mean to say John Sundberg? 

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 10:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL. I should charge him for the free advertisement!
No, I just really like the product and the support staff that I've worked
with there.
Been very helpful, no run-around, no nonsense etc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Wednesday, September 29, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Did Gidd pay you to say this??? :)



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

** 

Have you guys thought about Kinetic's Survey module?

 

It ties into Remedy REALLY well, has a web front end for customers to answer
the surveys,

Extremely customizable, and data driven.

 

Also,

The Support from Kinetic has been OUTSTANDING!

I've had to contact them a couple of times, and I have been really impressed
at how they handled the issue.

 

If you're looking for a Survey tool to integrate into Remedy, I would really
recommend Kinetic.

 

Just my 2 cents,

Matt P.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

Just like any external application.  You can launch it from a Remedy app in
the usual fashion, of course.  You can then download the survey results in
Excel format and AR Import the interesting parts into Remedy.  

 

The full Pro version is ¼ the cost of the other one mentioned, for those who
are curious.

 

 

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org
 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

I don't think it is. It's a web based tool. I'm trying to figure out if it
can be done. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy
information tracked?

 

Jennifer Meyer

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

 

** 

Hi Chas,

 

I think I may have heard of Survey Monkey before.. I'm not intending to do
anything with any of these at the moment but was just going through the
features of the one I found just in case it is useful at some point. I will
go through your suggestion too.. Thanks for that tip..

 

Joe

 



From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

** 

Joe,

 

Survey Monkey is the best thing for this purpose.  It has a funny name but
very good features and reliability, and you can use
"SurveyMK.com/yoursurveycode"   so it
looks like "Survey Marketing"

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside 

Re: Is there any explanation for "Canceled filter processing due to error"?

[LJ LongWing]

With the snipit you provided, I cannot see it, but it's obvious that
somewhere earlier in your process something caused the DB to issue a
rollback...you just need to find the 'what'

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of koray
Sent: Thursday, September 30, 2010 2:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is there any explanation for "Canceled filter processing due to
error"?

Thanks for the feedback,

I have had faced with a similar issue - a completely different one but
identical to your example :
- A script does a Push Fields to a form, but gets ARERR 382.
- However, the Submit filters are executed after the operation as
regular.
- At the end of Phase, "Canceled filter processing due to error"
appears.

The .log file has the line
/* UPDATE xxx SET ...
/*
/* ROLLBACK

This totally seems to be okay, and supports your example.

On the other hand, the current case has all queries seem to be
executed successfully - ending with /* OK.

So I cannot see why or which statement fails at all.

BR,
Koray

On Sep 29, 5:57 pm, LJ LongWing  wrote:
> Koray,
> You have your answer right thereor more than likely, somewhere earlier
> upbut the result is right there.
>
> > /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
>
> I experience this type of scenario when I issue an out of phase delete of
a
> record that I'm updating...here is my typical scenario
>
> I want to delete a recordthe easiest way to do a delete is to push to
> that record and set a 'delete' field to 'yes', and have a filter on that
> form do a record delete if that flag is yes
>
> Well...if that filter does an out of phase delete (phase 1), when phase 2
> goes through and tries to update the last mod by and last mod date on the
> record, that record doesn't exist, and as such, the db throws an error and
> causes a rollback...
>
> I don't know what your scenario is, but something in your processing is
> causing the db to throw and error and rollback the transaction.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of koray
> Sent: Wednesday, September 29, 2010 1:47 AM
> To: arsl...@arslist.org
> Subject: Re: Is there any explanation for "Canceled filter processing due
to
> error"?
>
> And here is the SQL .log file corresponding to the same process :
>
> > /* Tue Sep 28 2010 12:24:43.4296 */SELECT C6 FROM T904 WHERE C1 =
> '1308884'
> > /* Tue Sep 28 2010 12:24:43.4317 */OK
> > /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
> > /* Tue Sep 28 2010 12:24:43.4697 */COMMIT WORK
> > /* Tue Sep 28 2010 12:24:43.4705 */COMMIT WORK
> > /* Tue Sep 28 2010 12:24:45.3386 */SELECT
C1,C2,C3,C4,C5,C6,C7,C8,C112,...
> > /* Tue Sep 28 2010 12:24:45.3738 */OK
>
> On Sep 29, 10:03 am, koray  wrote:
> > Hello all,
>
> > I have a weird issue that seems to be happening continously. Below is
> > a portion from server-side filter .log file that took my attention:
>
> > > /* Tue Sep 28 2010 12:24:43.4127 */     End of filter processing
(phase
> 1) -- Operation - SET on ZZZ - AD01589874
> > > /* Tue Sep 28 2010 12:24:43.4130 */     Restart of filter processing
> (phase 2) -- Operation - SET on YYY - 1308884
> > > /* Tue Sep 28 2010 12:24:43.4159 */      Filters:404> Checking "IMSA:MAIN:TASK:Task:Get WIP Task"
> > >         0: Push Fields -> "IMSA:MAIN:Automated Pending:Task"
> > >               
> > > /* Tue Sep 28 2010 12:24:43.4189 */     End of filter processing
(phase
> 2) -- Operation - SET on YYY - 1308884
> > > /* Tue Sep 28 2010 12:24:43.4710 */Canceled filter processing due to
> error
> > > /* Tue Sep 28 2010 12:24:45.2824 */     Start filter processing (phase
> 1) -- Operation - SET on XXX - 1308884
>
> > The message "Canceled filter processing due to error" occurs but there
> > are no details for it. The whole event restarts after a delay of 2-
> > to-9 seconds, as seen in this example it was only 2.
> > My question would be,
>
> >         > In which circumstances this message would appear?
>
> > Best Regards,
> > Koray
>
>
___
> 
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"
>
>
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_
> ___
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> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
>
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RESOLVED: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

[White, Michael W (Mike)]

Mike,

Thanks for sharing this.  We followed your lead and got it 
working.  We're still experimenting with arguments/switches/options, but this 
command worked fine on our Solaris (5.10) server:

/usr/jdk/instances/jdk1.5.0/jre/bin/java -cp 
/u01/ar/api/lib/arapi7603_build001.jar:/u01/ar/api/lib/log4j-1.2.14.jar:/u01/ar/api/lib/arapiext7603_build001.jar
 com.bmc.arsys.apiext.data.DataImport -x vssinms84 -u  -p pp -M 
/u01/ar/import/maps/testimportunix.armx -l /u01/ar/import/logs/import2.log

Our AR install directory is /u01/ar.

None of this is documented in the integration guide (7.6.3); it 
only discusses data imports from Windows.  We used the Unix "find" command to 
locate the 3 jar files referenced in the MS Windows (DOS) batch file 
(C:\Program Files\BMC Software\ARSystem\dataimporttool\DataImport.bat):

arapi7603_build001.jar
arapiext7603_build001.jar
log4j-1.2.14.jar

These jar files are installed with the server; we didn't need 
to FTP them from a Windows pc.

Thanks as well, LJ.  This is an extension of what you suggested.

One final thought - a couple of arslist posters recommended a 
different approach, using the old arimportcmd.  One suggested using 7.1 
libraries, and the other suggested installing the approval server (and advised 
that the arimportcmd binary had been moved to one of its directories).  We 
didn't pursue either.

HTH.

Mike White
EMail michael.wh...@verizon.com
Office 813.978.2192

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kendhammer, Mike
Sent: Wednesday, September 29, 2010 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

**
Mike,
We are on 7.5.0 patch 6.

This is the command line that I am trying to use on our HP-UX server.

/opt/java1.5/jre/bin/java -cp 
/u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar
 com.bmc.arsys.apiext.data.DataImport -u remedy --p * -x hdtrnt -M 
/u02/apps/remedy/arHome/arcmds/CDSCust.armx -l 
/u02/apps/remedy/ar/db/import2.log

I created the new armx format file on my PC, then transferred the file to the 
HP server and I don't recall ever installing anything.


However, I am stuck at the moment as the log file is generating the following 
error...

INFO - AR System Import Tool 7.5.00 Sep 14, 2010 7:56:57 AM
INFO - Starting import of /u01/prodftp/prod/in/remedy/statusForRemedy.csv
ERROR - Cannot import, exception occured while importing 
/u01/prodftp/prod/in/remedy/statusForRemedy.csv


Not sure if this help...

Mike


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gadgil, Abhijeet
Sent: Wednesday, September 29, 2010 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

Hello Mike,

In 7.6.03 data imports need to be done using java based import tool.
It is available in arsuitekitinstall as one of the components to install
Name of the java based jar is arapiext7603build001.jar
This will get installed at same level as developer studio in AR System install 
directory.

Hope this helps.

Regards,
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Walters, Mark [mark_walt...@bmc.com]
Sent: Wednesday, September 29, 2010 8:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
**
Take a look in the approval server directory under your 7.6.03 install, you 
should find an arimportcmd binary in there.  I'm not sure why it's no longer in 
the server/bin directory.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike)
Sent: 29 September 2010 15:37
To: arslist@ARSLIST.ORG
Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

**
Greetings!

We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 
on our Solaris 5.10 server / Oracle 10g database.

So far, so good, but arimportcmd seems to have been 
discontinued.  I see in the integration guide that Remedy Import has been 
replaced by a new Java-based "dataimport", but I can't find anything for 
server-side data imports.

Searching arslist archives, I find threads from July for ARS 
7.5 that seem to confirm that arimportcmd has been deprecated.  I tried to 
reply directly from it, but botched it somehow.  Hopefully this isn't a 
dupl

Re: Survey Monkey

[Chowdhury, Tauf]

Joe,

Survey Monkey support states there is no integration via web services or
any other integration path. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, September 29, 2010 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Tauf,

 

I'd say find out from their support if they have published web services
that you can have your Remedy application to consume. That's the only
easy way I can think of passing data over the internet to a foreign web
application like Survey Monkey.

 

Joe

 

 

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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for the use of the individual or entity to which it is addressed. If you are 
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for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
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be unlawful. If you have received this e-mail in error, please notify the 
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Re: Survey Monkey

[Opela, Gary L CTR USAF ABW 72 ABW/SCOOA]

Yeah... I was hoping no one would catch that :)

But hey, Kinetic and Buoyant are business parters, and unless I'm losing it, 
Gidd is Buoyant (or at least he sinks slowly).

-Rep for me



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, September 30, 2010 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Gidd?  Did you mean to say John Sundberg? 

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 10:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL. I should charge him for the free advertisement!
No, I just really like the product and the support staff that I've worked with 
there.
Been very helpful, no run-around, no nonsense etc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 
ABW/SCOOA
Sent: Wednesday, September 29, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Did Gidd pay you to say this??? :)



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

** 

Have you guys thought about Kinetic's Survey module?

 

It ties into Remedy REALLY well, has a web front end for customers to answer 
the surveys,

Extremely customizable, and data driven.

 

Also,

The Support from Kinetic has been OUTSTANDING!

I've had to contact them a couple of times, and I have been really impressed at 
how they handled the issue.

 

If you're looking for a Survey tool to integrate into Remedy, I would really 
recommend Kinetic.

 

Just my 2 cents,

Matt P.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

Just like any external application.  You can launch it from a Remedy app in the 
usual fashion, of course.  You can then download the survey results in Excel 
format and AR Import the interesting parts into Remedy.  

 

The full Pro version is ¼ the cost of the other one mentioned, for those who 
are curious.

 

 

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org  

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

I don't think it is. It's a web based tool. I'm trying to figure out if it can 
be done. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy 
information tracked?

 

Jennifer Meyer

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

 

** 

Hi Chas,

 

I think I may have heard of Survey Monkey before.. I'm not intending to do 
anything with any of these at the moment but was just going through the 
features of the one I found just in case it is useful at some point. I will go 
through your suggestion too.. Thanks for that tip..

 

Joe

 



From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

** 

Joe,

 

Survey Monkey is the best thing for this purpose.  It has a funny name but very 
good features and reliability, and you can use "SurveyMK.com/yoursurveycode" 
  so it looks like "Survey Marketing"

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org  

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of

Re: Survey Monkey

[Shellman, David]

Gidd?  Did you mean to say John Sundberg? 

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 10:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

LOL. I should charge him for the free advertisement!
No, I just really like the product and the support staff that I've worked with 
there.
Been very helpful, no run-around, no nonsense etc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 
ABW/SCOOA
Sent: Wednesday, September 29, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

Did Gidd pay you to say this??? :)



Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

** 

Have you guys thought about Kinetic's Survey module?

 

It ties into Remedy REALLY well, has a web front end for customers to answer 
the surveys,

Extremely customizable, and data driven.

 

Also,

The Support from Kinetic has been OUTSTANDING!

I've had to contact them a couple of times, and I have been really impressed at 
how they handled the issue.

 

If you're looking for a Survey tool to integrate into Remedy, I would really 
recommend Kinetic.

 

Just my 2 cents,

Matt P.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

Just like any external application.  You can launch it from a Remedy app in the 
usual fashion, of course.  You can then download the survey results in Excel 
format and AR Import the interesting parts into Remedy.  

 

The full Pro version is ¼ the cost of the other one mentioned, for those who 
are curious.

 

 

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org  

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

I don't think it is. It's a web based tool. I'm trying to figure out if it can 
be done. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Out of curiosity, how does Survey Monkey tie in with Remedy?  How is tenancy 
information tracked?

 

Jennifer Meyer

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Re: Anyone has made use of this web based survey engine?

 

** 

Hi Chas,

 

I think I may have heard of Survey Monkey before.. I'm not intending to do 
anything with any of these at the moment but was just going through the 
features of the one I found just in case it is useful at some point. I will go 
through your suggestion too.. Thanks for that tip..

 

Joe

 



From: "Roberts, Chas" 
To: arslist@ARSLIST.ORG
Sent: Tue, September 28, 2010 6:40:46 PM
Subject: Re: Anyone has made use of this web based survey engine?

** 

Joe,

 

Survey Monkey is the best thing for this purpose.  It has a funny name but very 
good features and reliability, and you can use "SurveyMK.com/yoursurveycode" 
  so it looks like "Survey Marketing"

 

 

 

Yours truly,

 

Charles H. Roberts, 4th  

 

 

Riverside County Information Technology

Office:  951-486-7780

   Cell:  951-840-8699

 eMail:  crobe...@riversidecountyit.org  

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: OT: Anyone has made use of this web based survey engine?

 

** 

http://www.esurveyspro.com/

 

I just came across it after I filled up a frequent traveler survey. It looks 
like they have a free edition too but appears like they might display 
advertisements etc on the free version..

 

Joe

 

_attend WWRUG10 www.wwrug.com   ARSlist: "Where the 
Answers Are"_

 



This em

SMS gateway does not work

[tristan.rop...@t-online.de]

**
Hi,I have a problem
with the Email engine. sms news were sent to a sms gateway.But they are not accepted by the gateway.I think, the error will be caused by a wrong
character set.How can i set this character
set in the email engine ?Can i set logging in
the email engine ?Thanks in
advanceTristan
_attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: Is there any explanation for "Canceled filter processing due to error"?

[Misi Mladoniczky]

Hi,

>From a SQL standpoint, an update against a non-existing record would be
wrong. Searching for something that does not exist is OK, but may stop the
AR processing.

The following select is probably done to retrieve value(s) needed in the
Run-If-qualification of the filters in the SET-operation.
SELECT C6 FROM T904 WHERE C1 = '1308884'

In other words, the AR Server figures out that something is wrong before
the actual SQL update is done.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Thanks for the feedback,
>
> I have had faced with a similar issue - a completely different one but
> identical to your example :
> - A script does a Push Fields to a form, but gets ARERR 382.
> - However, the Submit filters are executed after the operation as
> regular.
> - At the end of Phase, "Canceled filter processing due to error"
> appears.
>
> The .log file has the line
> /* UPDATE xxx SET ...
> /*
> /* ROLLBACK
>
> This totally seems to be okay, and supports your example.
>
> On the other hand, the current case has all queries seem to be
> executed successfully - ending with /* OK.
>
> So I cannot see why or which statement fails at all.
>
> BR,
> Koray
>
> On Sep 29, 5:57 pm, LJ LongWing  wrote:
>> Koray,
>> You have your answer right thereor more than likely, somewhere
>> earlier
>> upbut the result is right there.
>>
>> > /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
>>
>> I experience this type of scenario when I issue an out of phase delete
>> of a
>> record that I'm updating...here is my typical scenario
>>
>> I want to delete a recordthe easiest way to do a delete is to push
>> to
>> that record and set a 'delete' field to 'yes', and have a filter on that
>> form do a record delete if that flag is yes
>>
>> Well...if that filter does an out of phase delete (phase 1), when phase
>> 2
>> goes through and tries to update the last mod by and last mod date on
>> the
>> record, that record doesn't exist, and as such, the db throws an error
>> and
>> causes a rollback...
>>
>> I don't know what your scenario is, but something in your processing is
>> causing the db to throw and error and rollback the transaction.
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>>
>> [mailto:arsl...@arslist.org] On Behalf Of koray
>> Sent: Wednesday, September 29, 2010 1:47 AM
>> To: arsl...@arslist.org
>> Subject: Re: Is there any explanation for "Canceled filter processing
>> due to
>> error"?
>>
>> And here is the SQL .log file corresponding to the same process :
>>
>> > /* Tue Sep 28 2010 12:24:43.4296 */SELECT C6 FROM T904 WHERE C1 =
>> '1308884'
>> > /* Tue Sep 28 2010 12:24:43.4317 */OK
>> > /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
>> > /* Tue Sep 28 2010 12:24:43.4697 */COMMIT WORK
>> > /* Tue Sep 28 2010 12:24:43.4705 */COMMIT WORK
>> > /* Tue Sep 28 2010 12:24:45.3386 */SELECT
>> C1,C2,C3,C4,C5,C6,C7,C8,C112,...
>> > /* Tue Sep 28 2010 12:24:45.3738 */OK
>>
>> On Sep 29, 10:03 am, koray  wrote:
>> > Hello all,
>>
>> > I have a weird issue that seems to be happening continously. Below is
>> > a portion from server-side filter .log file that took my attention:
>>
>> > > /* Tue Sep 28 2010 12:24:43.4127 */     End of filter processing
>> (phase
>> 1) -- Operation - SET on ZZZ - AD01589874
>> > > /* Tue Sep 28 2010 12:24:43.4130 */     Restart of filter processing
>> (phase 2) -- Operation - SET on YYY - 1308884
>> > > /* Tue Sep 28 2010 12:24:43.4159 */     > Filters:404> Checking "IMSA:MAIN:TASK:Task:Get WIP Task"
>> > >         0: Push Fields -> "IMSA:MAIN:Automated Pending:Task"
>> > >               > Task>
>> > > /* Tue Sep 28 2010 12:24:43.4189 */     End of filter processing
>> (phase
>> 2) -- Operation - SET on YYY - 1308884
>> > > /* Tue Sep 28 2010 12:24:43.4710 */Canceled filter processing due to
>> error
>> > > /* Tue Sep 28 2010 12:24:45.2824 */     Start filter processing
>> (phase
>> 1) -- Operation - SET on XXX - 1308884
>>
>> > The message "Canceled filter processing due to error" occurs but there
>> > are no details for it. The whole event restarts after a delay of 2-
>> > to-9 seconds, as seen in this example it was only 2.
>> > My question would be,
>>
>> >         > In which circumstances this message would appear?
>>
>> > Best Regards,
>> > Koray
>>
>> ___
>> 
>> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>> > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"
>>
>> ___
>> _
>> ___
>> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>> attend wwrug10www.wwrug

Re: Is there any explanation for "Canceled filter processing due to error"?

[koray]

Thanks for the feedback,

I have had faced with a similar issue - a completely different one but
identical to your example :
- A script does a Push Fields to a form, but gets ARERR 382.
- However, the Submit filters are executed after the operation as
regular.
- At the end of Phase, "Canceled filter processing due to error"
appears.

The .log file has the line
/* UPDATE xxx SET ...
/*
/* ROLLBACK

This totally seems to be okay, and supports your example.

On the other hand, the current case has all queries seem to be
executed successfully - ending with /* OK.

So I cannot see why or which statement fails at all.

BR,
Koray

On Sep 29, 5:57 pm, LJ LongWing  wrote:
> Koray,
> You have your answer right thereor more than likely, somewhere earlier
> upbut the result is right there.
>
> > /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
>
> I experience this type of scenario when I issue an out of phase delete of a
> record that I'm updating...here is my typical scenario
>
> I want to delete a recordthe easiest way to do a delete is to push to
> that record and set a 'delete' field to 'yes', and have a filter on that
> form do a record delete if that flag is yes
>
> Well...if that filter does an out of phase delete (phase 1), when phase 2
> goes through and tries to update the last mod by and last mod date on the
> record, that record doesn't exist, and as such, the db throws an error and
> causes a rollback...
>
> I don't know what your scenario is, but something in your processing is
> causing the db to throw and error and rollback the transaction.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of koray
> Sent: Wednesday, September 29, 2010 1:47 AM
> To: arsl...@arslist.org
> Subject: Re: Is there any explanation for "Canceled filter processing due to
> error"?
>
> And here is the SQL .log file corresponding to the same process :
>
> > /* Tue Sep 28 2010 12:24:43.4296 */SELECT C6 FROM T904 WHERE C1 =
> '1308884'
> > /* Tue Sep 28 2010 12:24:43.4317 */OK
> > /* Tue Sep 28 2010 12:24:43.4319 */ROLLBACK WORK
> > /* Tue Sep 28 2010 12:24:43.4697 */COMMIT WORK
> > /* Tue Sep 28 2010 12:24:43.4705 */COMMIT WORK
> > /* Tue Sep 28 2010 12:24:45.3386 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,C112,...
> > /* Tue Sep 28 2010 12:24:45.3738 */OK
>
> On Sep 29, 10:03 am, koray  wrote:
> > Hello all,
>
> > I have a weird issue that seems to be happening continously. Below is
> > a portion from server-side filter .log file that took my attention:
>
> > > /* Tue Sep 28 2010 12:24:43.4127 */     End of filter processing (phase
> 1) -- Operation - SET on ZZZ - AD01589874
> > > /* Tue Sep 28 2010 12:24:43.4130 */     Restart of filter processing
> (phase 2) -- Operation - SET on YYY - 1308884
> > > /* Tue Sep 28 2010 12:24:43.4159 */      Filters:404> Checking "IMSA:MAIN:TASK:Task:Get WIP Task"
> > >         0: Push Fields -> "IMSA:MAIN:Automated Pending:Task"
> > >               
> > > /* Tue Sep 28 2010 12:24:43.4189 */     End of filter processing (phase
> 2) -- Operation - SET on YYY - 1308884
> > > /* Tue Sep 28 2010 12:24:43.4710 */Canceled filter processing due to
> error
> > > /* Tue Sep 28 2010 12:24:45.2824 */     Start filter processing (phase
> 1) -- Operation - SET on XXX - 1308884
>
> > The message "Canceled filter processing due to error" occurs but there
> > are no details for it. The whole event restarts after a delay of 2-
> > to-9 seconds, as seen in this example it was only 2.
> > My question would be,
>
> >         > In which circumstances this message would appear?
>
> > Best Regards,
> > Koray
>
> ___
> 
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"
>
> ___ _
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"