Product Categorization are not appearing in Search change

[IT (Amanullah Bashir Ahmed)]

Hi there,
Version 7.1
I have configured Product Categorization successfully and its working fine but 
issue is when I am clicking search change, the change form open and in Product 
Categorization nothing is appearing but when I am clicking New Change then all 
product categorization are there. In search change why product categorization 
is not appearing?
Can anybody tell me how to resolve this issue.


Thanks & Regards

Amanullah



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Re: Business Time segment Not working

[Nair, Rajesh IN BOM SISL]

Not sure if this exist in 7.6. In Earlier version there is field called offset 
hours. You need to set the offset hours over there to be sync with the location 
for which you are setting the time

Regards

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of rey s
Sent: Tuesday, October 05, 2010 11:47 PM
To: arslist@ARSLIST.ORG
Subject: Business Time segment Not working

** Hi All,

I have installed 7.6(patch 02) ITSM with incident, change and SLM module. I am 
trying to setting up SLM Service target based on Timezone.

Users are in PST , EST timezone and I have tried Business Time segment per 
timezone. Our remedy server is in PST and for some reason, service target 
didn't pick any of the Business time segments. I have also mapped business time 
segment to Business time Entity and used the same in Service targets.

Following are configuration and am i missing any other configuration in server 
/ Admin / SLM ??

Business time segment 1  -

Timezone : PST
Level: 1
Action : create as described
start date : 7/7/2010
start time : 9 am
end date: 7/7/2012
end time: 6 PM
recurrence type : weekly(M-F)


 Business time segment 2  -

Timezone : EST
Level: 1
Action : create as described
start date : 7/7/2010
start time : 9 am
end date: 7/7/2012
end time: 6 PM
recurrence type : weekly(M-F)
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Re: Does an SRD affect a fields' default value?

[Mahesh]

Okay. The AIF opens in a dialog mode and you will have to use an Active Link
to set the value.

Thanks
Mahesh

On Tue, Oct 5, 2010 at 10:11 AM, Christine wrote:

> Thanks Mahesh,
>
> This is an advanced interface form I've created. I'll take a look at
> the other 'Open Windows' actions that were copied over when I copied
> this form from the OOB base form. Now that I have a clue of where to
> look I'm sure I'll find it.
>
> Thanks again,
> Christine
>
> On Oct 4, 5:19 pm, Mahesh  wrote:
> > Looks like the field mapping on  "Open Window" action is missing. Is this
> an
> > "Out of the Box" form ?
> >
> > Thanks
> > Mahesh
> >
> > On Mon, Oct 4, 2010 at 3:54 PM, Christine  >wrote:
> >
> >
> >
> >
> >
> > > I have set a fields’ default value on a form. When I open the form
> > > from the Objects List, the default value is as defined in the form.
> > > When I open the form using the Service Request Console and the link as
> > > defined by the SRD, the field value is then empty. I ran an ACTL and
> > > Filter log and nothing in the log is clearing this field.
> >
> > > Do I need to define this in the AOT or PDT? If so, does anyone know
> > > where?
> >
> > > ARS 7.1, patch 002; SRM 2.2 patch 004; Inc Mgmt 7.0.03 patch 007
> >
> > > Thanks,
> > > Christine
> >
> > >
> ___­
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> >
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Business Time segment Not working

[rey s]

Hi All,

I have installed 7.6(patch 02) ITSM with incident, change and SLM module. I
am trying to setting up SLM Service target based on Timezone.

Users are in PST , EST timezone and I have tried Business Time segment per
timezone. Our remedy server is in PST and for some reason, service target
didn't pick any of the Business time segments. I have also mapped business
time segment to Business time Entity and used the same in Service targets.

Following are configuration and am i missing any other configuration in
server / Admin / SLM ??

Business time segment 1  -

Timezone : PST
Level: 1
Action : create as described
start date : 7/7/2010
start time : 9 am
end date: 7/7/2012
end time: 6 PM
recurrence type : weekly(M-F)


 Business time segment 2  -

Timezone : EST
Level: 1
Action : create as described
start date : 7/7/2010
start time : 9 am
end date: 7/7/2012
end time: 6 PM
recurrence type : weekly(M-F)

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Re: Survey Monkey

[Boyd, Rebecca E.]

Is anyone out there using the Remedy survey in a 7.5 environment? If so,
how's that working for you?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Thursday, September 30, 2010 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

** 

That's the only easy way I would imagine to transfer information from
Remedy to SM automatically to create a survey.

 

You may be able to work around by 'copying' the values, by opening their
web page and and passing values using the URL, but you would need to
know what field values from their web page you would need to pass this
to. This would not automatically submit, without user intervention.

 

Joe

 

 

From: Chowdhury, Tauf   

Sent: Thursday, September 30, 2010 9:33 AM

Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORG 

Subject: Re: Survey Monkey

 

** 

Joe,

Survey Monkey support states there is no integration via web services or
any other integration path. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, September 29, 2010 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey

 

Tauf,

 

I'd say find out from their support if they have published web services
that you can have your Remedy application to consume. That's the only
easy way I can think of passing data over the internet to a foreign web
application like Survey Monkey.

 

Joe

 

 

 



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Re: "Table field content change" Execution Option

[Jason Miller]

Thanks for the clarification.  I am guilty of over parsing the word "a" from
time to time.  Sorry for giving the engineers "I told you so" ammo :)

Jason

On Tue, Oct 5, 2010 at 9:10 AM, Mueller, Doug  wrote:

> **
> Jason,
>
> Whenever features are added, there are often name/wording changes that
> occur during the process.
>
> Examples include overly technical descriptions changed to something more
> user friendly as in this case to
> avoid confusion and complexity.  So, you will see that the option is Table
> Refresh in the Dev Studio
> environment.
>
> Table Refresh was complained about (and so "table content change" used for
> a while) because it happens
> when the table is initially loaded too and there was concern about the word
> Refresh being confusing to
> people because initial load is different than a refresh...  (remember, you
> are talking about engineers and they
> try and parse the word  "a" into 10 different meanings and clarifications!)
>
> Well, sanity prevailed and the term Table Refresh was selected as not
> really confusing anyone except the
> internal engineers
>
> But, the words are being used and documentation is being built in parallel
> and some things are finished early
> in cycles and things change later and the dog ate my homework and .
>
> Sometimes stuff just doesn't get cleaned up completely.  This is what
> happened in this case and led to the
> confusion you experienced (see, now the engineers are going to tell me that
> they told me there was going
> to be confusion about Table Refresh!).
>
> Doug Mueller
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Jason Miller
> *Sent:* Friday, October 01, 2010 2:46 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: "Table field content change" Execution Option
>
> ** Just for giggles I opened the 7.6.03 Workflow Objects Guide and there is
> no reference to "Table field content change" like there is in the 7.5 guide
> (I find it 3 times, once in the "Active links: Execution options for request
> and window actions" table and twice in the Index).
>
>
> Jason
>
> On Fri, Oct 1, 2010 at 2:39 PM, Jason Miller wrote:
>
>> Thanks as always Doug.  I have a few questions.
>>
>> What conditions need to be met for this option to appear in Dev Studio?  I
>> have the table field selected as the "Field" in the AL and I have tried
>> using the column as well.
>>
>> The documentation appear to contradict your statement "When the table
>> contents change not when a column content of an editable column changeswith 
>> this statement "When the user changes the value of an editable column
>> in the table field".  Maybe it is poorly worded or a documentation bug but
>> to me they appear to be opposite statements.  Am I still completely
>> misunderstanding what the documentation is saying?
>>
>> Thanks,
>> Jason
>>
>>
>> On Fri, Oct 1, 2010 at 12:56 PM, Mueller, Doug wrote:
>>
>>> **
>>> I think the issue here is a misreading/misunderstanding of the feature.
>>>
>>> This feature -- as confirmed by another posting -- does work in the 7.5
>>> and later (I think it was added in 7.5)
>>> releases.
>>>
>>> It is when the TABLE FIELD content changes.  Not when an editable cell in
>>> an editable column in a table field
>>> changes.  It is when the TABLE FIELD content changes.
>>>
>>> As the doc notes:
>>>
>>> When the table is initially loaded
>>> When the table is refreshed
>>> When the table goes to the next/previous chunk
>>>
>>> When the table contents change not when a column content of an editable
>>> column changes.
>>>
>>> You should find this feature working correctly as documented once
>>> remembering that the TABLE FIELD is
>>> the entire field the table is in not a column or an editable cell within
>>> a column.
>>>
>>>
>>> You can do table walks and there are keywords that will tell you if the
>>> content of the columns in the table
>>> row have changed (not which one if there are several editable columns,
>>> but just that something has
>>> changed in some editable column).  There is no condition at this time
>>> that fires at the point of change of
>>> the value.
>>>
>>> (Although, if you use advanced tables and have things laid out and
>>> columns are shown as fields you may be
>>> able to put things like gain and loss of focus on those fields and things
>>> may work  but I am not sure.  If
>>> not, it would be an interesting enhancement request if I do say so
>>> myself)
>>>
>>> Anyway, this is another topic than the one of this note.
>>>
>>> I hope this helps clarify things.
>>>
>>> Doug Mueller
>>>
>>>  --
>>>  *From:* Action Request System discussion list(ARSList) [mailto:
>>> arsl...@arslist.org] *On Behalf Of *Jason Miller
>>> *Sent:* Friday, October 01, 2010 12:47 PM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Re: "Table field content change" Execution Option
>>>
>>> ** Interesting...  So you see the op

Re: Pushing Field data from Incident to Task

[Joe Martin D'Souza]

Why not just relate the Task to the Incident. You don't have to duplicate 
already existing information. Just ask your technicians to look for related 
items for a better understanding of the task ticket.. Isn't that why you want 
to copy the information in the first place?

Joe




From: Shane Buchholz 
Sent: Tuesday, October 05, 2010 12:40 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Pushing Field data from Incident to Task


** 
I am hoping that someone may be able to help me in what is probably a simple 
process that I am overcomplicating.  We have a need to add additional fields to 
both the Incident and Task forms in ITSM.  What I am trying to work out is how 
to push values from the Incident into the Task when the Task is first created.  
Right now some basic data flows through (Requester Info, Location, etc.), but I 
have been unable to duplicate this.  The process should work as follows:

 

1.   Incident is created (HPD:Help Desk - Best Practice View)

2.   User starts to create a Task (HPD:Help Desk Dialogs - Task View)

3.   Request Type set to Ad Hoc and Relate button (z3Btn_AddTaskTG) clicked.

4.   Task form (TMS:Task) is opened, and select data is preset in the Task.

 

What I need to do is add functionality so that my fields populate from step 3 
to step 4.  I have a fairly good understanding of general workflow in ARS, but 
not a very good knowledge of the more advanced functions.

 

Pulling logs of the workflow as it happens has not helped me to determine where 
the data push takes place.

 

ARS 7.5

ITSM 7.6

SQL 2005

Windows 2008 (64-bit)

 

Any help would be appreciated, and I apologize if this is a simple solution 
that I have just not discovered yet.

 

Thanks,

 

Shane Buchholz

Systems Analyst II - Remedy

Information Services

Samaritan Health Services




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Re: Pushing Field data from Incident to Task

[Benedetto Cantatore]

TMS:TAS:Save_000 is where the task is created with some basic data pushed in.  
I recommend that you add another push action with the 'Push field if' set to  
'InstanceId' = $InstanceId$  Then specify the fields you want to map.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

>>> sha...@samhealth.org 10/05/10 12:40 PM >>>

** I am hoping that someone may be able to help me in what is probably a simple 
process that I am overcomplicating.  We have a need to add additional fields to 
both the Incident and Task forms in ITSM.  What I am trying to work out is how 
to push values from the Incident into the Task when the Task is first created.  
Right now some basic data flows through (Requester Info, Location, etc.), but I 
have been unable to duplicate this.  The process should work as follows: 1. 
  Incident is created (HPD:Help Desk * Best Practice View)2.   User starts 
to create a Task (HPD:Help Desk Dialogs * Task View)3.   Request Type set 
to Ad Hoc and Relate button (z3Btn_AddTaskTG) clicked.4.   Task form 
(TMS:Task) is opened, and select data is preset in the Task. What I need to do 
is add functionality so that my fields populate from step 3 to step 4.  I have 
a fairly good understanding of general workflow in ARS, but not a very good 
knowledge of the more advanced functions. Pulling logs of the workflow as it 
happens has not helped me to determine where the data push takes place. ARS 
7.5ITSM 7.6SQL 2005Windows 2008 (64-bit) Any help would be appreciated, and I 
apologize if this is a simple solution that I have just not discovered yet. 
Thanks, Shane BuchholzSystems Analyst II - RemedyInformation ServicesSamaritan 
Health Services

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Pushing Field data from Incident to Task

[Shane Buchholz]

I am hoping that someone may be able to help me in what is probably a simple 
process that I am overcomplicating.  We have a need to add additional fields to 
both the Incident and Task forms in ITSM.  What I am trying to work out is how 
to push values from the Incident into the Task when the Task is first created.  
Right now some basic data flows through (Requester Info, Location, etc.), but I 
have been unable to duplicate this.  The process should work as follows:


1.   Incident is created (HPD:Help Desk - Best Practice View)

2.   User starts to create a Task (HPD:Help Desk Dialogs - Task View)

3.   Request Type set to Ad Hoc and Relate button (z3Btn_AddTaskTG) clicked.

4.   Task form (TMS:Task) is opened, and select data is preset in the Task.

What I need to do is add functionality so that my fields populate from step 3 
to step 4.  I have a fairly good understanding of general workflow in ARS, but 
not a very good knowledge of the more advanced functions.

Pulling logs of the workflow as it happens has not helped me to determine where 
the data push takes place.

ARS 7.5
ITSM 7.6
SQL 2005
Windows 2008 (64-bit)

Any help would be appreciated, and I apologize if this is a simple solution 
that I have just not discovered yet.

Thanks,

Shane Buchholz
Systems Analyst II - Remedy
Information Services
Samaritan Health Services


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for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
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message.

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Re: "Table field content change" Execution Option

[Mueller, Doug]

Jason,

Whenever features are added, there are often name/wording changes that occur 
during the process.

Examples include overly technical descriptions changed to something more user 
friendly as in this case to
avoid confusion and complexity.  So, you will see that the option is Table 
Refresh in the Dev Studio
environment.

Table Refresh was complained about (and so "table content change" used for a 
while) because it happens
when the table is initially loaded too and there was concern about the word 
Refresh being confusing to
people because initial load is different than a refresh...  (remember, you are 
talking about engineers and they
try and parse the word  "a" into 10 different meanings and clarifications!)

Well, sanity prevailed and the term Table Refresh was selected as not really 
confusing anyone except the
internal engineers

But, the words are being used and documentation is being built in parallel and 
some things are finished early
in cycles and things change later and the dog ate my homework and .

Sometimes stuff just doesn't get cleaned up completely.  This is what happened 
in this case and led to the
confusion you experienced (see, now the engineers are going to tell me that 
they told me there was going
to be confusion about Table Refresh!).

Doug Mueller


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Friday, October 01, 2010 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Table field content change" Execution Option

** Just for giggles I opened the 7.6.03 Workflow Objects Guide and there is no 
reference to "Table field content change" like there is in the 7.5 guide (I 
find it 3 times, once in the "Active links: Execution options for request and 
window actions" table and twice in the Index).

Jason

On Fri, Oct 1, 2010 at 2:39 PM, Jason Miller 
mailto:jason.mil...@gmail.com>> wrote:
Thanks as always Doug.  I have a few questions.

What conditions need to be met for this option to appear in Dev Studio?  I have 
the table field selected as the "Field" in the AL and I have tried using the 
column as well.

The documentation appear to contradict your statement "When the table contents 
change not when a column content of an editable column changes with this 
statement "When the user changes the value of an editable column in the table 
field".  Maybe it is poorly worded or a documentation bug but to me they appear 
to be opposite statements.  Am I still completely misunderstanding what the 
documentation is saying?

Thanks,
Jason


On Fri, Oct 1, 2010 at 12:56 PM, Mueller, Doug 
mailto:doug_muel...@bmc.com>> wrote:
**
I think the issue here is a misreading/misunderstanding of the feature.

This feature -- as confirmed by another posting -- does work in the 7.5 and 
later (I think it was added in 7.5)
releases.

It is when the TABLE FIELD content changes.  Not when an editable cell in an 
editable column in a table field
changes.  It is when the TABLE FIELD content changes.

As the doc notes:

When the table is initially loaded
When the table is refreshed
When the table goes to the next/previous chunk

When the table contents change not when a column content of an editable column 
changes.

You should find this feature working correctly as documented once remembering 
that the TABLE FIELD is
the entire field the table is in not a column or an editable cell within a 
column.


You can do table walks and there are keywords that will tell you if the content 
of the columns in the table
row have changed (not which one if there are several editable columns, but just 
that something has
changed in some editable column).  There is no condition at this time that 
fires at the point of change of
the value.

(Although, if you use advanced tables and have things laid out and columns are 
shown as fields you may be
able to put things like gain and loss of focus on those fields and things may 
work  but I am not sure.  If
not, it would be an interesting enhancement request if I do say so myself)

Anyway, this is another topic than the one of this note.

I hope this helps clarify things.

Doug Mueller


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Friday, October 01, 2010 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Table field content change" Execution Option

** Interesting...  So you see the option?  Is it right there in the Execution 
Options section?


Here is a screen prints of the form (it has two editable columns which posed 
some challenges) and the AL in DS. (apologies to those that cannot get to 
Picasa)

http://picasaweb.google.com/lh/sredir?uname=103809916737874607970&target=ALBUM&id=5523157893439853409&authkey=Gv1sRgCI-3itaspOORvwE&invite=CJ6dltEM&feat=email

Jason

On Thu, Sep 30, 2010 at 10:37 PM, Jarl Grønen

Re: Does an SRD affect a fields' default value?

[Christine]

Thanks Mahesh,

This is an advanced interface form I've created. I'll take a look at
the other 'Open Windows' actions that were copied over when I copied
this form from the OOB base form. Now that I have a clue of where to
look I'm sure I'll find it.

Thanks again,
Christine

On Oct 4, 5:19 pm, Mahesh  wrote:
> Looks like the field mapping on  "Open Window" action is missing. Is this an
> "Out of the Box" form ?
>
> Thanks
> Mahesh
>
> On Mon, Oct 4, 2010 at 3:54 PM, Christine wrote:
>
>
>
>
>
> > I have set a fields’ default value on a form. When I open the form
> > from the Objects List, the default value is as defined in the form.
> > When I open the form using the Service Request Console and the link as
> > defined by the SRD, the field value is then empty. I ran an ACTL and
> > Filter log and nothing in the log is clearing this field.
>
> > Do I need to define this in the AOT or PDT? If so, does anyone know
> > where?
>
> > ARS 7.1, patch 002; SRM 2.2 patch 004; Inc Mgmt 7.0.03 patch 007
>
> > Thanks,
> > Christine
>
> > ___­
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> > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
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>
> - Show quoted text -

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Re: How to link directly to a Change Request in Approval Central

[Pierson, Shawn]

Rick,

I'm on ITSM 7.0.3 and ARS 7.5 so Approval Central is 7.5.  The problem is that 
I did figure out somewhere that I can change a reference to something that 
would cause Approval Central to open the Change Request directly from Approval 
Central without the extra clicks that you would have to do via the View Details 
button.  Unfortunately, I figured it out in development and hadn't had time to 
get back to work on that, or even document how I did it, so I'm trying to 
figure it out again.

If I don't figure it out by this afternoon by just digging around, I'm going to 
just go through the process of creating a Change Request, requesting approvals, 
and logging the whole thing and digging through the logs to find out how that 
gets set.  It was a pretty cool thing to figure out since you can't customize 
anything on Approval Central without BMC blindly wiping it out every time you 
apply a patch.  Once I figure it out again I'll have to post it on the ARSList 
because a lot of people seem to not like the windows that pop up on Approval 
Central.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Monday, October 04, 2010 8:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to link directly to a Change Request in Approval Central

** Shawn, you didn't mention what version you have.  In 7.5, the link to the 
RFC is not there any longer, but in 7.0/7.1, what you do is open the approval 
record and then you can view the RFC from there.

Rick
On Mon, Oct 4, 2010 at 6:56 PM, Pierson, Shawn 
mailto:shawn.pier...@sug.com>> wrote:
**
I seem to have forgotten something that I did in the past and need to do again. 
 The documentation I've referenced isn't helping so I thought I'd come to the 
ARSList.

My management wants to be able to directly open a Change Request within 
Approval Central when they click on the URL with the Infrastructure Change ID, 
instead of that link going to the AP Detail Change Request join.  I was playing 
around with this a few months back and found a way to do this via configuration 
without custom workflow, but unfortunately I never had time to finish and as a 
result I didn't document it, and because I did it without a code change, I 
can't look at Active Links and Filters by modified date to find it.

Any suggestions on how to do this would be greatly appreciated.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
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Re: Problems with the Command Application-Query-Delete-Entry

[Grooms, Frederick W]

I believe it depends on the DB Name verses the Field Label.  When the 2 are the 
same then the name will work in the run process action.  It is when they are 
different that you have problems (especially when the form has multiple views). 
Using the ID will always work.

I have also had it require you to put the qualification into parenthesis  
('' = "$Infrastructure Change ID$") in order for it to work.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.de
Sent: Tuesday, October 05, 2010 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problems with the Command Application-Query-Delete-Entry

** 
Hi,

Many thanks, i solved the issue already.
Life is a bitch.

Tristan

-Original Message-
Date: Tue, 05 Oct 2010 14:20:19 +0200
Subject: Re: Problems with the Command Application-Query-Delete-Entry
From:         Rick Cook 
To:           arslist@ARSLIST.ORG

** Yup.  It's a documentation fail I reported over a year ago.  Use the field 
ID, not the field name.

Rick

-Original Message-
On Tue, Oct 5, 2010 at 8:10 AM, Arner, Todd  wrote:
** 
I am going off my memory here so I could be wrong.  We could not get it to work 
formatted like it is in the manual either.  I think we had to format as below:

@@:Application-Query-Delete-Entry CHG:CABInvitedPeople '' = 
"$Infrastructure Change ID$"

where x is the DB ID rather than name

hope that helps.

Todd Arner

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.de
Sent: Tuesday, October 05, 2010 6:09 AM
To: arslist@ARSLIST.ORG
Subject: Problems with the Command Application-Query-Delete-Entry
** 
Hi,

I have a problem with the command in an AL

@@:Application-Query-Delete-Entry "CHG:CABInvitedPeople" 'Change ID+' = 
"$Infrastructure Change ID$"

Im getting alwayws the error message "error in the qualification"

But in the documents of ARS there is the same example with the correct 
arguments.

Any advice is very appreciated !

Tristan

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Q: Tool Tips - slowness

[David Morgan]

Hi all

Can anyone answer the following ?

  ARS 7.5 Patch 003
  ITSM 7.6 (Unpatched)
  CMDB 7.6 Patch 001
  Remedy User Tool 7.5 Patch 003A


In the trace below, I am hovering over the Change top-left box on the Change
Management Query screen (containing Change ID*+, Coordinator Group*+, Change
Coordinator+, and Change Location).

The Action 0 nulls the tool-tip field and the Action 1 sets the tool-tip
field using TEMPLATE function.

Where is the TEMPLATE function evaluated?
Can it be logged?

We are seeing a short delay in displaying the tool-tip which is not related
to the Hover Wait Time in Milliseconds setting in the Tooltop Hover Wait
Time settings within the user preference record or Tools->Options.

Reproducible on the above setup in a server group setting, by placing cursor
into a field (so that you can see it flashing) and then hovering over the
area with the tool-tip. After the hover-wait-time is used, the cursor stops
flashing and the server evaluates the TEMPLATE function. On the server-group
setup - this can take between 5-20 seconds (and sometimes longer) giving the
user the impression that the app has "frozen".

Using the same user tool on a single server (not in server group) does not
display the same issue. Using a 7.6.0.3 user tool against either server does
not display the same issue.

I am going mad trying to track/trace this down so if someone can enlighten
me as to where this is evaluated or logged - perhaps I can find empirical
evidence to support this.

I have tried ARAPILOGGING=2 but that didnt show much, nor did Midtier
logging (I thought it may have been midtier parsing the template).

Any help? Thanks in advance!

Regards
Dave Morgan



-- EXCERPT FROM ACTLINK LOGGING DURING TOOL-TIP -
 Start active link processing -- Operation - On Hover Field
 For Schema - CHG:Infrastructure Change
 Linked to field - Change Location (303935100)
 On screen type - SET
 Checking CHG:CRQ:HoverField_ChgLocation (100)
 -> Passed qualification -- perform if actions
  0: Set Fields

 z1D_Chg_GroupTooltip (303950700) = ""
  1: Set Fields

 z1D_Chg_GroupTooltip (303950700) = 







.label {

font-family: Verdana, Arial, Helvetica, sans-serif;

font-size: 12;

font-weight: bold;

color: #0344AF;

vertical-align:top;

}



.data {

font-family: Verdana, Arial, Helvetica, sans-serif;

font-size: 12;

color: #4F4FFF;

vertical-align:top;

}





























 Company:

 Vodafone Limited





 Region:

 





 Site Group:

 





 Site:

 NBY, Emerald Hse





 Address:

 

Newbury, England

United Kingdom
























  2: Message
 /* Tue Oct 05 2010 10:14:43 */
 Stop active link processing - On Hover Field

-- EXCERPT FROM ACTLINK LOGGING DURING TOOL-TIP -

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Re: Problems with the Command Application-Query-Delete-Entry

[tristan.rop...@t-online.de]

**
Hi,Many thanks, i
solved the issue already.Life is a
bitch.Tristan-Original
Message-Date: Tue, 05 Oct 2010 14:20:19 +0200Subject:
Re: Problems with the Command Application-Query-Delete-EntryFrom:
        Rick Cook To:          
arslist@ARSLIST.ORG** Yup.  It's a documentation fail I
reported over a year ago.  Use the field ID, not the field name.RickOn Tue, Oct 5, 2010
at 8:10 AM, Arner, Todd  wrote:** I am going off my memory here so I could be wrong.  We
could not get it to work formatted like it is in the manual either.  I
think we had to format as below:@@:Application-Query-Delete-Entry CHG:CABInvitedPeople
'' = "$Infrastructure Change
ID$"where x is the DB ID rather than
namehope that helps.Todd ArnerFrom: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf
Of tristan.rop...@t-online.deSent: Tuesday, October 05, 2010 6:09 AMTo: arslist@ARSLIST.ORGSubject: Problems with the Command
Application-Query-Delete-Entry** Hi,I have a problem with the command in
an AL@@:Application-Query-Delete-Entry "CHG:CABInvitedPeople" 'Change
ID+' = "$Infrastructure Change
ID$"Im getting alwayws the error message
"error in the qualification"But in the documents of ARS there is
the same example with the correct arguments.Any advice is very appreciated
!Tristan_attend
WWRUG10 www.wwrug.com ARSlist:
"Where the Answers Are"_ 
The information contained in this communication may be confidential, is
intended only for the use of the recipient(s) named above, and may be
legally privileged. If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination, distribution,
or copying of this communication, or any of its contents, is strictly
prohibited. If you have received this communication in error, please
notify the sender immediately and destroy or delete the original message
and any copy of it from your computer system. If you have any questions
concerning this message, please contact the sender.

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Re: Problems with the Command Application-Query-Delete-Entry

[Rick Cook]

Yup.  It's a documentation fail I reported over a year ago.  Use the field
ID, not the field name.

Rick

On Tue, Oct 5, 2010 at 8:10 AM, Arner, Todd  wrote:

> **
> I am going off my memory here so I could be wrong.  We could not get it to
> work formatted like it is in the manual either.  I think we had to format as
> below:
>
>
> @@:Application-Query-Delete-Entry CHG:CABInvitedPeople '' = 
> "$Infrastructure
> Change ID$"
>
>
>
> where x is the DB ID rather than name
>
>
>
> hope that helps.
>
>
>
> Todd Arner
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *tristan.rop...@t-online.de
> *Sent:* Tuesday, October 05, 2010 6:09 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Problems with the Command Application-Query-Delete-Entry
>
> **
>
> Hi,
>
>
> I have a problem with the command in an AL
>
>
> @@:Application-Query-Delete-Entry "CHG:CABInvitedPeople" 'Change ID+' = 
> "$Infrastructure
> Change ID$"
>
>
> Im getting alwayws the error message "error in the qualification"
>
>
> But in the documents of ARS there is the same example with the correct
> arguments.
>
>
> Any advice is very appreciated !
>
>
> Tristan
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> 
> The information contained in this communication may be confidential, is 
> intended
> only for the use of the recipient(s) named above, and may be legally 
> privileged.
> If the reader of this message is not the intended recipient, you are hereby
> notified that any dissemination, distribution, or copying of this 
> communication,
> or any of its contents, is strictly prohibited. If you have received this
> communication in error, please notify the sender immediately and destroy or
> delete the original message and any copy of it from your computer system. If
> you have any questions concerning this message, please contact the sender.
> 
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Problems with the Command Application-Query-Delete-Entry

[Arner, Todd]

I am going off my memory here so I could be wrong.  We could not get it
to work formatted like it is in the manual either.  I think we had to
format as below:
 
@@:Application-Query-Delete-Entry CHG:CABInvitedPeople '' =
"$Infrastructure Change ID$"

 

where x is the DB ID rather than name

 

hope that helps.

 

Todd Arner




From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.de
Sent: Tuesday, October 05, 2010 6:09 AM
To: arslist@ARSLIST.ORG
Subject: Problems with the Command Application-Query-Delete-Entry


** 

Hi,




I have a problem with the command in an AL




@@:Application-Query-Delete-Entry "CHG:CABInvitedPeople" 'Change ID+' =
"$Infrastructure Change ID$"




Im getting alwayws the error message "error in the qualification"




But in the documents of ARS there is the same example with the correct
arguments.




Any advice is very appreciated !




Tristan

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


The information contained in this communication may be confidential, is intended
only for the use of the recipient(s) named above, and may be legally privileged.
If the reader of this message is not the intended recipient, you are hereby
notified that any dissemination, distribution, or copying of this communication,
or any of its contents, is strictly prohibited. If you have received this
communication in error, please notify the sender immediately and destroy or
delete the original message and any copy of it from your computer system. If
you have any questions concerning this message, please contact the sender.


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Problems with the Command Application-Query-Delete-Entry

[tristan.rop...@t-online.de]

**
Hi,I
have a problem with the command in an AL@@:Application-Query-Delete-Entry "CHG:CABInvitedPeople" 'Change
ID+' = "$Infrastructure Change
ID$"Im getting alwayws the error message
"error in the qualification"But in the documents of ARS there is
the same example with the correct arguments.Any advice is very appreciated
!Tristan
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How to save my workspace in developer studio?

[Mark Milke]

Hi Listers,

after opening and aligning all my stuff in developer studio I'd like
to save it and be able restore, so I don't have to do it again.

Is it possible and if yes, then how?


Mark

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