Re: Obtaining HOST ID within Remedy

[Misi Mladoniczky]

Hi,

This is done in the "AR System Licenses Console" form.

Check out the active link "AR System Licenses Console: Find Host ID" for
details.

It is a simple Set-fields from the form "AR System Administration: Server
Information" where the search criteria is (1=1). Just retrieve the field
$serveridentification$.

I would expect this to work back to version 7.0, but I have only checked 7.6.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Can anyone assist me in how I can get the HOSTID from within Remedy?
>
> I need to be able to populate it into a field on a form.  Reason is
> customer specific.
>
> Thanks,
> Mark
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

___
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Re: Obtaining HOST ID within Remedy

[Ali A. Musa]

Make filtrering to extract the Physical address value and then use set-field 
with $process$, run-process
[cid:image001.png@01CBB0D4.9F4A19A0]

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gareth Oliver
Sent: Monday, January 10, 2011 1:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Obtaining HOST ID within Remedy

**
On Windows servers, the HOSTID is defined by the MAC address of the Primary 
NIC, so on a Windows server you could get to it by creating workflow to do a 
Run-process with 'ipconfig /all'. That will provide you with the full output 
then you'll have to perform some string manipulation to get the  value from the 
MAC attribute.

If you want portability to other platforms (*nix), you'll need to make sure 
your workflow only if the Server OS is Windows, and develop a similar process 
to get at that OSes' Host ID.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Sunday, 9 January 2011 7:45 AM
To: ARSList
Subject: Re: Obtaining HOST ID within Remedy

**
I'm working on a Windows/SQL 2003/2008 and 7.5 &/or 7.6.03.   However, the code 
could easily need to be ported, so I would either need a way to do it 
transparent or understand how to do it on different environments.  I'll be 
grateful if someone could help me in windows/sql environment to get me started.

Thanks,
Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Saturday, January 08, 2011 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Obtaining HOST ID within Remedy

** What version of Remedy, and OS.
On Sat, Jan 8, 2011 at 3:54 PM, Mark Lev 
mailto:mark@rightstar.com>> wrote:
**
Can anyone assist me in how I can get the HOSTID from within Remedy?

I need to be able to populate it into a field on a form.  Reason is customer 
specific.

Thanks,
Mark

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
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<>

Re: Not calculating correctly as per defined calendar

[IT (Amanullah Bashir Ahmed)]

Hi,
Any update




Thanks & Regards

Amanullah

From: IT (Amanullah Bashir Ahmed)
Sent: Wednesday, January 05, 2011 5:52 PM
To: 'arslist@ARSLIST.ORG'
Cc: 'Nair, Rajesh SISPL'
Subject: Not calculating correctly as per defined calendar

Hi there,

Version 7.1

In SLM I configure Business time segment. In Incident date is calculated as in 
Business time segment but time is calculated wrongly as per defined calendar.




Thanks & Regards

Amanullah
IT Enterprise Applications



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Re: Not calculating correctly as per defined calendar

[Danny Kellett]

Hi,

 

What are the actual details?

 

E.g. Business hours / segments used, look like this

 

Incident is showing the slm attached with this data.

 

Regards

Danny

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: 10 January 2011 11:59
To: arslist@ARSLIST.ORG
Subject: Re: Not calculating correctly as per defined calendar

 

** 

Hi, 

Any update

 

 

 

 

Thanks & Regards

 

Amanullah

 

From: IT (Amanullah Bashir Ahmed) 
Sent: Wednesday, January 05, 2011 5:52 PM
To: 'arslist@ARSLIST.ORG'
Cc: 'Nair, Rajesh SISPL'
Subject: Not calculating correctly as per defined calendar 

 

Hi there,

 

Version 7.1

 

In SLM I configure Business time segment. In Incident date is calculated as
in Business time segment but time is calculated wrongly as per defined
calendar.

 

 

 

 

Thanks & Regards

 

Amanullah

IT Enterprise Applications

 



DISCLAIMER:"This e-mail message including any of its attachments is intended
solely for the addressee(s) and may contain privileged information. If you
are not the addressee or you have received this email message in error,
please notify the sender who will remove your details from its database. You
are not authorized to read, copy, disseminate, distribute or use this e-mail
message or any attachment to it in any manner and must delete the email and
destroy any hard copies of it. This e-mail message does not contain
financial instructions or commitments of any kind. Any views expressed in
this message are those of the individual sender and do not necessarily
reflect the views of Emirates NBD PJSC, or any other related subsidiaries,
entities or persons." 

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Re: Obtaining HOST ID within Remedy

[Mark Lev]

Thanks Misi,

This is exactly what I was looking for!

Thanks,
Mark
 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Monday, January 10, 2011 6:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Obtaining HOST ID within Remedy

Hi,

This is done in the "AR System Licenses Console" form.

Check out the active link "AR System Licenses Console: Find Host ID" for
details.

It is a simple Set-fields from the form "AR System Administration: Server
Information" where the search criteria is (1=1). Just retrieve the field
$serveridentification$.

I would expect this to work back to version 7.0, but I have only checked 7.6.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Can anyone assist me in how I can get the HOSTID from within Remedy?
>
> I need to be able to populate it into a field on a form.  Reason is
> customer specific.
>
> Thanks,
> Mark
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: Obtaining HOST ID within Remedy

[Ben Chernys]

Happy New Year Mark,

I'm afraid it won't work in 7.1  The form did not exist then.  

You'll need to do a process set fields and parse the results (as described 
elsewhere)  or if you want to be absolutely sure about deliver your own binary 
to extract it (and still do a process set fields).  That process can extract it 
from Remedy through the GetServerInfo API or simply do an ipconfig and pick up 
the "first" MAC address.

Cheers
Ben

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: January-10-11 13:15
To: arslist@ARSLIST.ORG
Subject: Re: Obtaining HOST ID within Remedy

Thanks Misi,

This is exactly what I was looking for!

Thanks,
Mark
 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Monday, January 10, 2011 6:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Obtaining HOST ID within Remedy

Hi,

This is done in the "AR System Licenses Console" form.

Check out the active link "AR System Licenses Console: Find Host ID" for 
details.

It is a simple Set-fields from the form "AR System Administration: Server 
Information" where the search criteria is (1=1). Just retrieve the field 
$serveridentification$.

I would expect this to work back to version 7.0, but I have only checked 7.6.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Can anyone assist me in how I can get the HOSTID from within Remedy?
>
> I need to be able to populate it into a field on a form.  Reason is 
> customer specific.
>
> Thanks,
> Mark
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

___
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FW: Obtaining HOST ID within Remedy

[Ben Chernys]

-Original Message-
From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] 
Sent: January-10-11 13:50
To: 'Ben Chernys'
Subject: RE: Obtaining HOST ID within Remedy

Ops.  I just did check and it does exist.  It was introduced in 7 (along with 
the pluging to deliver the info).  So, that should work for you if you are on 7 
or above.

Cheers
Ben

-Original Message-
From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com]
Sent: January-10-11 13:48
To: 'arslist@ARSLIST.ORG'
Subject: RE: Obtaining HOST ID within Remedy

Happy New Year Mark,

I'm afraid it won't work in 7.1  The form did not exist then.  

You'll need to do a process set fields and parse the results (as described 
elsewhere)  or if you want to be absolutely sure about deliver your own binary 
to extract it (and still do a process set fields).  That process can extract it 
from Remedy through the GetServerInfo API or simply do an ipconfig and pick up 
the "first" MAC address.

Cheers
Ben

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: January-10-11 13:15
To: arslist@ARSLIST.ORG
Subject: Re: Obtaining HOST ID within Remedy

Thanks Misi,

This is exactly what I was looking for!

Thanks,
Mark
 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Monday, January 10, 2011 6:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Obtaining HOST ID within Remedy

Hi,

This is done in the "AR System Licenses Console" form.

Check out the active link "AR System Licenses Console: Find Host ID" for 
details.

It is a simple Set-fields from the form "AR System Administration: Server 
Information" where the search criteria is (1=1). Just retrieve the field 
$serveridentification$.

I would expect this to work back to version 7.0, but I have only checked 7.6.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Can anyone assist me in how I can get the HOSTID from within Remedy?
>
> I need to be able to populate it into a field on a form.  Reason is 
> customer specific.
>
> Thanks,
> Mark
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

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Re: Knowledge Management Install

[Pierson, Shawn]

I would suggest putting it on a different server entirely because we ran into 
some API issues trying to install it on the same server as the Mid Tier.  It 
looks like you are using your application server, so you may not have 
conflicting versions of Tomcat, but there is still a potential somewhere for 
some sort of conflict.  Also, whether you like it or not, the application is 
web-based.  RKM has literally nothing to do with Remedy aside from some minor 
integrations, so it won't be like dealing with another Remedy app.  It's 
dealing with a another third party app that can be integrated with Remedy to 
populate it's users and groups, populate the dropdowns from the Product Catalog 
and such, and you can integrate from Remedy apps to be able to display RKM in 
View Fields.  You should look through the steps to integrating it with Incident 
Management, because you could leverage some of that workflow to integrate it 
with your custom apps.  The only other thing to keep in mind is to be current 
on all patches, and hope for the best.  If all doesn't go well (I've never had 
an install without some issues), Carrie at BMC is a wizard at supporting the 
product.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, January 07, 2011 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Knowledge Management Install

**
Hi All & TGIF,

I am planning on installing Knowledge Management 7.1 and am looking for any 
helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 
patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan 
is not to use the web interface, just the RUT. Integration with my custom forms 
will likely be a challenge but other than that it appears straightforward.

Sounds too good to be true, what am I missing?

One question that immediately come to mind is the installation directory. The 
Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok 
if the AR Server is in another directory (/remedy/ar63/) or do they need to be 
together?

Thanks and have a great weekend.

Mark

Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Office)
(315) 317.2897 (Cell)



  
This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Knowledge Management Install

[Chowdhury, Tauf]

Mark,

In addition to Shawn's comments, I will also add that in addition to
patches, you need to be on the latest version of the Hummingbird DB that
RKM uses. I believe the latest patch includes that but if not, BMC
support will not go any further if you are on an older version. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, January 10, 2011 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install

 

I would suggest putting it on a different server entirely because we ran
into some API issues trying to install it on the same server as the Mid
Tier.  It looks like you are using your application server, so you may
not have conflicting versions of Tomcat, but there is still a potential
somewhere for some sort of conflict.  Also, whether you like it or not,
the application is web-based.  RKM has literally nothing to do with
Remedy aside from some minor integrations, so it won't be like dealing
with another Remedy app.  It's dealing with a another third party app
that can be integrated with Remedy to populate it's users and groups,
populate the dropdowns from the Product Catalog and such, and you can
integrate from Remedy apps to be able to display RKM in View Fields.
You should look through the steps to integrating it with Incident
Management, because you could leverage some of that workflow to
integrate it with your custom apps.  The only other thing to keep in
mind is to be current on all patches, and hope for the best.  If all
doesn't go well (I've never had an install without some issues), Carrie
at BMC is a wizard at supporting the product.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, January 07, 2011 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Knowledge Management Install

 

** 

Hi All & TGIF,

 

I am planning on installing Knowledge Management 7.1 and am looking for
any helpful hints, or issues that I might encounter. Currently I am
running ARS 6.3 patch 20, Oracle 9.2 on SunOS 5.9 and all forms are
custom made. Current plan is not to use the web interface, just the RUT.
Integration with my custom forms will likely be a challenge but other
than that it appears straightforward. 

 

Sounds too good to be true, what am I missing?

 

One question that immediately come to mind is the installation
directory. The Installation Guide say the default location is
/usr/local/RemedyKM7. Is it ok if the AR Server is in another directory
(/remedy/ar63/) or do they need to be together?


Thanks and have a great weekend.

 

Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Office) 
(315) 317.2897 (Cell) 

 

 

 

    

This e-mail is the property of NaviSite, Inc. It is intended only for
the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
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recipient is prohibited.

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. 

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Re: Knowledge Management Install

[Pierson, Shawn]

When I installed the latest RKM patch (or was it the one before it?), it did 
include the Hummingbird install as a part of applying it.  I seem to recall 
having issues about getting the correct license or something, but that may have 
been an earlier version of it.  Also, I seem to recall that in my environment I 
had to get a "special" rkm war file that addressed some issues I encountered, 
even after applying the latest patch.  That may not be an issue for most 
people, but we're using multi-tenancy and I've had to customize the results 
lists and some of the other things in the config file for RKM.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday, January 10, 2011 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install

**
Mark,
In addition to Shawn's comments, I will also add that in addition to patches, 
you need to be on the latest version of the Hummingbird DB that RKM uses. I 
believe the latest patch includes that but if not, BMC support will not go any 
further if you are on an older version.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, January 10, 2011 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install

I would suggest putting it on a different server entirely because we ran into 
some API issues trying to install it on the same server as the Mid Tier.  It 
looks like you are using your application server, so you may not have 
conflicting versions of Tomcat, but there is still a potential somewhere for 
some sort of conflict.  Also, whether you like it or not, the application is 
web-based.  RKM has literally nothing to do with Remedy aside from some minor 
integrations, so it won't be like dealing with another Remedy app.  It's 
dealing with a another third party app that can be integrated with Remedy to 
populate it's users and groups, populate the dropdowns from the Product Catalog 
and such, and you can integrate from Remedy apps to be able to display RKM in 
View Fields.  You should look through the steps to integrating it with Incident 
Management, because you could leverage some of that workflow to integrate it 
with your custom apps.  The only other thing to keep in mind is to be current 
on all patches, and hope for the best.  If all doesn't go well (I've never had 
an install without some issues), Carrie at BMC is a wizard at supporting the 
product.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, January 07, 2011 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Knowledge Management Install

**
Hi All & TGIF,

I am planning on installing Knowledge Management 7.1 and am looking for any 
helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 
patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan 
is not to use the web interface, just the RUT. Integration with my custom forms 
will likely be a challenge but other than that it appears straightforward.

Sounds too good to be true, what am I missing?

One question that immediately come to mind is the installation directory. The 
Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok 
if the AR Server is in another directory (/remedy/ar63/) or do they need to be 
together?

Thanks and have a great weekend.

Mark

Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Office)
(315) 317.2897 (Cell)



  
This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.

This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
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not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering

Fun: Fill in the blanks

[John Sundberg]

I would really impress my boss and coworkers if this extended weekend I 
integrated Remedy with ..

Because ..




-John




--
John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of:
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com










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Re: Fill in the blanks

[Chowdhury, Tauf]

I would really impress my boss and coworkers if this extended weekend I
integrated Remedy with my own brain

 

Because then we wouldn't have to pay for any more FTE's! :) 

 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Monday, January 10, 2011 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Fun: Fill in the blanks

 

 

 

 

I would really impress my boss and coworkers if this extended weekend I
integrated Remedy with ..

 

Because ..

 

 

 

 

-John

 

 

 

 

--

John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of:

WWRUG10 Best Customer Service/Support Award

WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com  

 

 

 

 

 

 





 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
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Re: Fun: Fill in the blanks

[Axton]

I would really impress my boss and coworkers if this extended weekend I
integrated Remedy with "an open source 'source control' software stack"
because "we have no effective way to audit, manage, or review past code
changes short of directories upon directories of def files (which are pretty
much useless in said contexts)."

For a wow factor, said integration would allow easy navigation of source
changes from the same IDE used to author code (right click on active link X
and see all past revision; can view revisions A, B, or C by clicking it from
the list of revisions; can do side-by-side comparisons of any 2 revisions
from that context).  For an even bigger WOW factor said utility/integration
would be capable of allowing isolated development of Remedy workflow inside
a virtual Remedy server (either standalone or on shared infrastructure --
remedy server) that allows the loading and execution of any revision of said
workflow for the purposes of code execution and results validation and this
would all be available upon request (not waiting for hours or days from the
time you instruct the server to give review X of the workflow tree).

Fun games could be played with a virtualized data environment as far as data
partitioning, data diffs (no requirement to copy the entire data set for a
working environment).

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Mon, Jan 10, 2011 at 12:11 PM, John Sundberg <
john.sundb...@kineticdata.com> wrote:

> **
>
>
>
> I would really impress my boss and coworkers if this extended weekend I
> integrated Remedy with ..
>
> Because ..
>
>
>
>
> -John
>
>
>
>
> --
> John Sundberg
>
> Kinetic Data, Inc.
> "Building a Better Service Experience"
> Recipient of:
> WWRUG10 Best Customer Service/Support Award
> WWRUG09 Innovator of the Year Award
>
> john.sundb...@kineticdata.com
> 651.556.0930  I  www.kineticdata.com
>
>
>
>
>
>
>
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Form view blank on Mid Tier

[Martin, Dwayne - martinrd]

Dear List,

We have a "GN:ControlPanel" display-only form full of buttons.  Click on a 
button and you get another view of the form.  Click on a button on the second 
view and you get a third view.  It works fine in the WUT, but in Mid Tier the 
third view comes up blank.  The url looks OK.  I can't see anything different 
about the view definition.  I don't know how long this has been happening.  I 
just now noticed it.

Any ideas what might be causing this?

(Mid Tier 7.1 p 3, IIS 6 web server, Windows 2003 machine, Tomcat servlet 
server)

Dwayne Martin
James Madison University


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Re: Fill in the blanks

[Pierson, Shawn]

1)   Microsoft SharePoint

2)  I've already been working on it (using SharePoint's BDC), so why stop 
now?  We have it sort of already there, the only hitch left is that Remedy 
requires a login, which looks really bad when you are in a primarily Microsoft 
shop.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Monday, January 10, 2011 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Fun: Fill in the blanks

**



I would really impress my boss and coworkers if this extended weekend I 
integrated Remedy with ..

Because ..




-John




--
John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of:
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com









_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: Fun: Fill in the blanks

[John Sundberg]

(Along Axton's track)

I would really impress my boss and coworkers if this extended weekend I 
integrated Remedy with a testing system (of any automated sort.)

Because -- in reality -- the only testing that happens is after you go 
production. (AKA - the most expensive place to find problems)








On Jan 10, 2011, at 1:11 PM, John Sundberg wrote:




I would really impress my boss and coworkers if this extended weekend I 
integrated Remedy with ..

Because ..




-John




--
John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of:
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com










--
John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of:
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com










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Re: Knowledge Management Install

[Brittain, Mark]

Hi Shawn & Tauf,

Thank you for your comments and insight.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, January 10, 2011 12:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install

**
When I installed the latest RKM patch (or was it the one before it?), it did 
include the Hummingbird install as a part of applying it.  I seem to recall 
having issues about getting the correct license or something, but that may have 
been an earlier version of it.  Also, I seem to recall that in my environment I 
had to get a "special" rkm war file that addressed some issues I encountered, 
even after applying the latest patch.  That may not be an issue for most 
people, but we're using multi-tenancy and I've had to customize the results 
lists and some of the other things in the config file for RKM.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday, January 10, 2011 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install

**
Mark,
In addition to Shawn's comments, I will also add that in addition to patches, 
you need to be on the latest version of the Hummingbird DB that RKM uses. I 
believe the latest patch includes that but if not, BMC support will not go any 
further if you are on an older version.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, January 10, 2011 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install

I would suggest putting it on a different server entirely because we ran into 
some API issues trying to install it on the same server as the Mid Tier.  It 
looks like you are using your application server, so you may not have 
conflicting versions of Tomcat, but there is still a potential somewhere for 
some sort of conflict.  Also, whether you like it or not, the application is 
web-based.  RKM has literally nothing to do with Remedy aside from some minor 
integrations, so it won't be like dealing with another Remedy app.  It's 
dealing with a another third party app that can be integrated with Remedy to 
populate it's users and groups, populate the dropdowns from the Product Catalog 
and such, and you can integrate from Remedy apps to be able to display RKM in 
View Fields.  You should look through the steps to integrating it with Incident 
Management, because you could leverage some of that workflow to integrate it 
with your custom apps.  The only other thing to keep in mind is to be current 
on all patches, and hope for the best.  If all doesn't go well (I've never had 
an install without some issues), Carrie at BMC is a wizard at supporting the 
product.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, January 07, 2011 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Knowledge Management Install

**
Hi All & TGIF,

I am planning on installing Knowledge Management 7.1 and am looking for any 
helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 
patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan 
is not to use the web interface, just the RUT. Integration with my custom forms 
will likely be a challenge but other than that it appears straightforward.

Sounds too good to be true, what am I missing?

One question that immediately come to mind is the installation directory. The 
Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok 
if the AR Server is in another directory (/remedy/ar63/) or do they need to be 
together?

Thanks and have a great weekend.

Mark

Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Office)
(315) 317.2897 (Cell)



  
This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.

This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privile

Creating Tasks via workflow question

[JanetB]

We have a custom form that is filled out when employees are on/off-boarded.
When this form is initially created, a change request is also created and
associated with it. The manager then fills in the details on the form and
our service desk then selects the appropriate task templates for the change
request based on the options selected on the custom form. They now want to
automate this task creation. Is this as easy as creating a filter that will
Push to TMS:Task form based on the selections or am I missing something? I
don't see an Interface_Create for Tasks, but will I be missing pieces if I
just Push to the Task form? Is there another (better) way to do this? I
understand you can automate via Task Templates associated with the Change
Request - but the problem is we don't know what tasks are needed at the time
the Change Request is created. We also have another request to spawn new
tasks when other tasks are completed, so we need this process for that as
well.

We are on 7.1 patch 009.
-- 
View this message in context: 
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Creating Tasks via workflow question

[Chowdhury, Tauf]

Janet,
Using workflow, you would probably have to push the parent ID and task
ID to the Association forms also. 

The alternate solution to this would be to try a 3rd party product
called Abydos Designer which depending on the categorization of the
ticket can spawn such tasks. Then, depending on how people answer the
"questions" on these tasks, they will spawn other tasks. 

I don't work for this company or anything but I've used the product and
it MAY do what you are asking for. I would definitely have them mock up
something for you and see if it fits your needs.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of JanetB
Sent: Monday, January 10, 2011 4:43 PM
To: arslist@ARSLIST.ORG
Subject: Creating Tasks via workflow question

We have a custom form that is filled out when employees are
on/off-boarded.
When this form is initially created, a change request is also created
and
associated with it. The manager then fills in the details on the form
and
our service desk then selects the appropriate task templates for the
change
request based on the options selected on the custom form. They now want
to
automate this task creation. Is this as easy as creating a filter that
will
Push to TMS:Task form based on the selections or am I missing something?
I
don't see an Interface_Create for Tasks, but will I be missing pieces if
I
just Push to the Task form? Is there another (better) way to do this? I
understand you can automate via Task Templates associated with the
Change
Request - but the problem is we don't know what tasks are needed at the
time
the Change Request is created. We also have another request to spawn new
tasks when other tasks are completed, so we need this process for that
as
well.

We are on 7.1 patch 009.
-- 
View this message in context:
http://ars-action-request-system.1093659.n2.nabble.com/Creating-Tasks-vi
a-workflow-question-tp5908711p5908711.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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Adv.: Implementing Project Oriented Customer Service.

[Stan Feinstein]

Have you implemented Service Request Manager or your home-grown equivalent,
and wondered how you were going to handle the service requests that require
true project management functionality?  How you were going to communicate
realistic delivery schedules to your users, learn who is available to do the
work, give management visibility into what everyone is working on, and the
status of all of this work?  Whether the steps you are using are the best
(cheapest? fastest?) way to do it or if one organization is completing the
work faster and cheaper?  How much each request is going to cost and how
much it really did cost?  Project management isn't change management, after
all.  And change management doesn't include true project, resource and cost
management functionality.  We do and more.

 

Project Remedies' ActionProgram Manager Plus (APM Plus) is a true
Remedy-based project, program, portfolio, risk, resource and cost management
system that runs on your existing Remedy environment.  It leverages your
investment in Remedy and allows you to incorporate project management
functionality into your business processes, including interfacing it with
Service Request Manager, Change Management or Asset Management.   Our
bi-directional MS Project Interface is available as an add-on to APM Plus.

 

If you have any questions about APM Plus or would like to schedule an
on-site or web demo, please check out our web site at
www.projectremedies.com or call me at 310-230-1722.  Thanks.

 

Stan

 

Stanley Feinstein, President

Project Remedies Inc.

st...@projectremedies.com

www.projectremedies.com  

v. 310-230-1722

f. 310-230-1757

c. 310-428-5748

 


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Re: RRRchive for upgrade

[Ramey, Anne]

Misi,

What about Don's assertion that this will break the People & Location Records?  
That would be a real concern for us.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Saturday, January 08, 2011 6:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: RRRchive for upgrade

Hi,

The multipleforms=* will definitely work in Regular forms only, so that is
not a problem.

When I use that parameter, I typically include skipforms as well.
skipforms = \
  AR System Email Mailb*, \
  xxx, \
  ...

After the first run, you may get errors on some forms. You may need to add
these to the skip-list and create separate config files for these forms.
Or you may do the export/import to arx-files for some things where you
need to modify the data extensively.

There are definitely a couple of forms you want to skip, such as "AR
System Application State" and "AR System Email Mailbox Configuration".

A recent addition to RRR|Chive is the setfields-parameter where you can
assign or modify data when you copy it:
setfields = \
  'Status' = 5, \
  'Priority' = 2, \
  'ServerName' = EXACT("oldserver.xxx.com", "newserver.xxx.com")

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm doing a three step install/upgrade process:
> Export/import the DB to new machines
> Upgrade Remedy on new machines
> Put New machines into production
> If I'm going to push data from an old system to a new system using
> RRRchive to capture the difference between the export and the go-live, I
> really need the data from all regular forms.  I even want to capture all
> new users and groups, etc.  It looks like a
> multipleforms = *
> splitsearch = YES
> transfertype = SYNCTOTARGET
> Will do this.  Has anyone done this successfully?  It makes me a little
> nervous
>
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
>
>
> ___
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>

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Re: Creating Tasks via workflow question

[kimberly.sant...@oracle.com santana]

**


  
  
Janet
Maybe similarwe use workflow to automate the creation of a task
group. I would imagine that based on values in your custom form you
could automate a task group to the related change. 

Filter 1
action 1 gets next id: $PROCESS$ Application-Generate-GUID TMS
action 2 push to tms:taskgrouptemplate  modifies the matching record
where  'InstanceId' =  "TM"

Filter 2
action1 push to tms:flowbuilder creates a new request

Please contact me directly and I will be happy to explain further.




Kimberly Santana| Senior Programmer Analyst
  Oracle Oracle Health Sciences Global
  Business Unit

 Oracle is committed to developing practices and
  products that help protect the environment



On 1/10/2011 4:43 PM, JanetB wrote:

  We have a custom form that is filled out when employees are on/off-boarded.
When this form is initially created, a change request is also created and
associated with it. The manager then fills in the details on the form and
our service desk then selects the appropriate task templates for the change
request based on the options selected on the custom form. They now want to
automate this task creation. Is this as easy as creating a filter that will
Push to TMS:Task form based on the selections or am I missing something? I
don't see an Interface_Create for Tasks, but will I be missing pieces if I
just Push to the Task form? Is there another (better) way to do this? I
understand you can automate via Task Templates associated with the Change
Request - but the problem is we don't know what tasks are needed at the time
the Change Request is created. We also have another request to spawn new
tasks when other tasks are completed, so we need this process for that as
well.

We are on 7.1 patch 009.


  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: Knowledge Management Install

[Easter, David]

Ø  RKM has literally nothing to do with Remedy aside from some minor 
integrations, so it won't be like dealing with another Remedy app.

While Shawn is absolutely correct on this statement about RKM 7.1.00, I did 
want to mention that 7.6.0x is exactly the opposite.  RKM 7.6.0x is now an 
application built on AR System - so all your AR System skills and knowledge 
will come into play when using and administering the system.   Plus it gains 
all the basic benefits of being an AR System application (OS/DB/browser 
support, High Availability, industry standards, etc.)

May be a reason for you to consider upgrading both your AR System and RKM 
versions to the latest.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, January 10, 2011 07:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install

**
I would suggest putting it on a different server entirely because we ran into 
some API issues trying to install it on the same server as the Mid Tier.  It 
looks like you are using your application server, so you may not have 
conflicting versions of Tomcat, but there is still a potential somewhere for 
some sort of conflict.  Also, whether you like it or not, the application is 
web-based.  RKM has literally nothing to do with Remedy aside from some minor 
integrations, so it won't be like dealing with another Remedy app.  It's 
dealing with a another third party app that can be integrated with Remedy to 
populate it's users and groups, populate the dropdowns from the Product Catalog 
and such, and you can integrate from Remedy apps to be able to display RKM in 
View Fields.  You should look through the steps to integrating it with Incident 
Management, because you could leverage some of that workflow to integrate it 
with your custom apps.  The only other thing to keep in mind is to be current 
on all patches, and hope for the best.  If all doesn't go well (I've never had 
an install without some issues), Carrie at BMC is a wizard at supporting the 
product.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, January 07, 2011 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Knowledge Management Install

**
Hi All & TGIF,

I am planning on installing Knowledge Management 7.1 and am looking for any 
helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 
patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan 
is not to use the web interface, just the RUT. Integration with my custom forms 
will likely be a challenge but other than that it appears straightforward.

Sounds too good to be true, what am I missing?

One question that immediately come to mind is the installation directory. The 
Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok 
if the AR Server is in another directory (/remedy/ar63/) or do they need to be 
together?

Thanks and have a great weekend.

Mark

Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Office)
(315) 317.2897 (Cell)



  
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Re: Knowledge Management Install

[Joe Martin D'Souza]

I was just about to say the same thing but David beat me to it..

For those who have already gone to RKM 7.6, how good is the data conversion 
utility? I’ve heard it works with problems.. What I would like to know is what 
are the kind of problems we could expect?

Joe


From: Easter, David 
Sent: Monday, January 10, 2011 10:08 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Knowledge Management Install

** 
Ø  RKM has literally nothing to do with Remedy aside from some minor 
integrations, so it won’t be like dealing with another Remedy app. 

 

While Shawn is absolutely correct on this statement about RKM 7.1.00, I did 
want to mention that 7.6.0x is exactly the opposite.  RKM 7.6.0x is now an 
application built on AR System – so all your AR System skills and knowledge 
will come into play when using and administering the system.   Plus it gains 
all the basic benefits of being an AR System application (OS/DB/browser 
support, High Availability, industry standards, etc.)

 

May be a reason for you to consider upgrading both your AR System and RKM 
versions to the latest.

 

-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, January 10, 2011 07:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install

 

** 

I would suggest putting it on a different server entirely because we ran into 
some API issues trying to install it on the same server as the Mid Tier.  It 
looks like you are using your application server, so you may not have 
conflicting versions of Tomcat, but there is still a potential somewhere for 
some sort of conflict.  Also, whether you like it or not, the application is 
web-based.  RKM has literally nothing to do with Remedy aside from some minor 
integrations, so it won’t be like dealing with another Remedy app.  It’s 
dealing with a another third party app that can be integrated with Remedy to 
populate it’s users and groups, populate the dropdowns from the Product Catalog 
and such, and you can integrate from Remedy apps to be able to display RKM in 
View Fields.  You should look through the steps to integrating it with Incident 
Management, because you could leverage some of that workflow to integrate it 
with your custom apps.  The only other thing to keep in mind is to be current 
on all patches, and hope for the best.  If all doesn’t go well (I’ve never had 
an install without some issues), Carrie at BMC is a wizard at supporting the 
product.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, January 07, 2011 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Knowledge Management Install

 

** 

Hi All & TGIF,

 

I am planning on installing Knowledge Management 7.1 and am looking for any 
helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 
patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan 
is not to use the web interface, just the RUT. Integration with my custom forms 
will likely be a challenge but other than that it appears straightforward. 

 

Sounds too good to be true, what am I missing?

 

One question that immediately come to mind is the installation directory. The 
Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok 
if the AR Server is in another directory (/remedy/ar63/) or do they need to be 
together?


Thanks and have a great weekend.

 

Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Office) 
(315) 317.2897 (Cell) 

 

 

 

    

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Re: Fun: Fill in the blanks

[Ali A. Musa]

Try the following utility will allow you to do the interface test you intended.

.NET Run without Macro - BMC-Remedy  Utility
http://communities.bmc.com/communities/docs/DOC-12218


Run-Without-Macro is .NET Window-Utility that allows you to submit modifies, 
delete or get BMC-REMEDY data without the need to use MACRO. .NET 
Run-without-Macro (runwomacro) is similar in functionality to the BMC-REMEDY 
runmacro utility. Run-Without-Macro can be executed for BMC-REMEDY AR3-7.xx 
using GUI or Batch process.  The utility is developed using C# window-tools 
[rwomacDotNet.exe].  New features have been added to enable a selection of 
fields and entering their values using a combo box dialogue. In addition to 
that the utility has been facilitated with drop-down list to select the schema 
after being extracted from AR-Server using GetList button.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Monday, January 10, 2011 10:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fun: Fill in the blanks

**

(Along Axton's track)

I would really impress my boss and coworkers if this extended weekend I 
integrated Remedy with a testing system (of any automated sort.)

Because -- in reality -- the only testing that happens is after you go 
production. (AKA - the most expensive place to find problems)








On Jan 10, 2011, at 1:11 PM, John Sundberg wrote:




I would really impress my boss and coworkers if this extended weekend I 
integrated Remedy with ..

Because ..




-John




--
John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of:
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com










--
John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of:
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com









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Re: RRRchive for upgrade

[Misi Mladoniczky]

Hi,

If you do a full SYNCTOTARGET between the same ITSM-version, you should
not break anything.

If you just sync a couple of forms, or copy between different versions of
ITSM, you may need to keep track of underlying relationships. It can get
complicated!

Unfortunately, there seems to be no definite repository that tells us
exactly how to handle these relationships...

If you do manual copy of data over ARX-files, you have exactly the same
problem.

With a little help from the list, and with some analysis/testing of your
own, you should be able to do it. Others have, and I know that some of
them should be willing to share their experience.

If you can have your new server in place for a period of time, you can do
a lot of testing without affecting your production system. When you have
fine tuned your rrrchive-configs to perfection, do a last SYNCTOTARGET and
switch production server.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Misi,
>
> What about Don's assertion that this will break the People & Location
> Records?  That would be a real concern for us.
>
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: Saturday, January 08, 2011 6:54 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: RRRchive for upgrade
>
> Hi,
>
> The multipleforms=* will definitely work in Regular forms only, so that is
> not a problem.
>
> When I use that parameter, I typically include skipforms as well.
> skipforms = \
>   AR System Email Mailb*, \
>   xxx, \
>   ...
>
> After the first run, you may get errors on some forms. You may need to add
> these to the skip-list and create separate config files for these forms.
> Or you may do the export/import to arx-files for some things where you
> need to modify the data extensively.
>
> There are definitely a couple of forms you want to skip, such as "AR
> System Application State" and "AR System Email Mailbox Configuration".
>
> A recent addition to RRR|Chive is the setfields-parameter where you can
> assign or modify data when you copy it:
> setfields = \
>   'Status' = 5, \
>   'Priority' = 2, \
>   'ServerName' = EXACT("oldserver.xxx.com", "newserver.xxx.com")
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> I'm doing a three step install/upgrade process:
>> Export/import the DB to new machines
>> Upgrade Remedy on new machines
>> Put New machines into production
>> If I'm going to push data from an old system to a new system using
>> RRRchive to capture the difference between the export and the go-live, I
>> really need the data from all regular forms.  I even want to capture all
>> new users and groups, etc.  It looks like a
>> multipleforms = *
>> splitsearch = YES
>> transfertype = SYNCTOTARGET
>> Will do this.  Has anyone done this successfully?  It makes me a little
>> nervous
>>
>> Anne Ramey
>> ***
>> E-mail correspondence to and from this address may be subject to the
>> North
>> Carolina Public Records Law and may be disclosed to third parties only
>> by
>> an authorized State Official.
>>
>>
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