FLTR-Service-Call-Commit-BUG (was Push by an AL when error on FL)
Hi Doug, Thank you for clarifying. The tread I started about this a couple of weeks ago did not get down to any definite conclusion. I am running AR Server 7.6.04, Windows 2008 R2, SQL Server 2008 R2, and each service call is indeed committed in itself. Nothing is rolled back if a later call fails. Immediately after the service-call, you can do table-loops, set-fields and push-fields against the newly created/updated data. I guess I have to rewrite a kind of complex part of my application when the BUG is finally fixed... I am doing three levels of service-calls to create and update a number of records in two forms. Each record is updated multiple times. I am fine with the rollback being fixed, but I really need a way to do multiple updates (adding values to a summary field) to the same record, within one API-call. I guess that I could just add an action after each service call to get the a similar result: Set-Fields: dummy = $PROCESS$ Application-Release-Pending I do not like meddling with the filter phasing in this way though... One of the few situations where I build real functionality into ACTLs is in situations like this. It would be great to have a check-box to be able to commit filter-push-fields and filter-service-calls immediately. And also to have a check-box for running a Push-Fields in phase 1. The `! suffix and the dummy = $PROCESS$ Application-Release-Pending, is really quite an ugly pair of triggers... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Misi, This topic came up in a thread several weeks ago. If you make a service call from an active link, the entire operation within the service call is done correctly with a single transaction. If you make a service call from a filter, the entire service operation is done within a transaction. HOWEVER, that service call is committed and is not wrapped into the larger transaction that the filter is a part of from the API call that triggered the filters. This last HOWEVER is not the desired behaviour and a bug has been created on the topic. The problem is not the service itself but the fact that the service called from a filter is committed rather than being part of the containing transaction. Now, there is likely one final oddity about this issue. Customers on Sybase and SQL Server probably see everything working just fine and the service call is part of the parent transaction and rollbacks occur correctly and such but customers on Oracle and DB2 find the behavior I note above. This is because Sybase and SQL Server have a concept of a nested transaction or transaction inside transaction. That is what happens in this case so those databases have the commit but it is a child transaction of a parent and if the parent rolls back, so does the child. But, Oracle and DB2 do not have the concept of a nested transaction. I am calling this out not to say there is no issue -- there is an issue and it should not be committing after the service call. I am calling it out in case some customers look at this situation and wonder what you are talking about and everything seems to be working. I cannot gaurantee that there is the difference in behavior (the system may have coded to close the parent transaction too), but just to observe that there is this fundamental difference in functionality about nested transactions so you may see different behavior on different databases. This bug is targetted to be fixed in a future release (no I don't know which one or whether it is targetted for a patch or in fact anything at all about the timeline for fix). Doug the minimaly helpful Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, April 08, 2011 1:10 AM To: arslist@ARSLIST.ORG Subject: Re: Push by an AL when error on FL Hi Doug, A follow up question on filters and transactions in connection with filter-service-calls. My experience with this is that a filter-service-call is also performed immediately, and that anything written to the database within the service-call is committed immediately (before the service returns). In other words the filter-service-call is not rolled back if an error occurs later in the filter processing. I want to make sure that this is by design, and that everyone is aware of the situation. It is both dangerous and powerful (if you know what you are doing)... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance
Slow - Preconfig Stack 764 - Sandbox
Hello, It is irrelevant whether the DB is virtual or physical. Modern virtual environments are as good as a physical host and in many organisations, applications will be deployed to virtual hosts whether you like it or not. If a global investment bank can run trading systems on virtual hardware, ITSM can run on it too. The important discussion to have is what resource is attached to your virtual environment. ie if it has a couple dedicated cores (I carefully do not use the term CPU), lots of memory and a physical disc partition mounted to the virtual host, look elsewhere for the problem. Virtual environments offer so much more than physical, such as restoration of a host within a minute of a physical host failing, snapshots of the OS on every reboot and the ability to add additional cores/memory in 10 minutes. It's easy to see why it's hard to justify the requirement for a physical host and while the features make them an obvious choice, organisations can scale vertically to reduce costs (such as Oracle Weblogic per physical core licensing). John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Any successful upgrade experience from ITSM 7.0.03 patch 9 to ITSM 7.6.03?
++ Please Read The Disclaimer At The Bottom Of This Email ++ Eric, Just been through the same upgrade, though we are running on Windows and MS SQL server. It took several months to iron out all issues with the installer so that we could get a reasonably clean run of the ITSM installer. On our dev environment, the ITSM upgrade was consistently taking approximately 36 hours. I raised this as an issue with BMC support, asking what time they were achieving when testing in their environment, but never got an answer to this. When we eventually ran the upgrade in production, it took 24 hours to run. We performed upgrade of all components in one go, taking 3 consecutive days to complete. Happy to answer any questions you may have. Regards and good luck Jiri Pospisil Remedy Specialist LCH.Clearnethttp://www.lchclearnet.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ZHANG, ERIC L Sent: 07 April 2011 17:03 To: arslist@ARSLIST.ORG Subject: Any successful upgrade experience from ITSM 7.0.03 patch 9 to ITSM 7.6.03? ** Hi, Listers! Has anyone successfully upgraded from ITSM 7.0.03 to ITSM 7.6.03? Can anyone shed some light on it? I also like to know if anyone encounters any issue in their post-upgraded ITSM 7.6.03 production environment. Is ITSM 7.6.03 stable? We have looked at 7.6.04 upgrade but decided to go with 7.6.03 since User Tool 7.6.04 doesn't support ITSM 7.6.04 and we are not ready to replace the user tool with the web browser client. Our mid-tier server is primarily for requesters at this point. We currently have: OS: Solaris 10 Database: Oracle 10gR2 (remote) ARS: 7.1 patch 7 CMDB: 2.1 patch 5 (no CI in production so far) ITSM - Incident, Problem, Change, and Asset (not used): 7.0.03 patch 9 SRM: 2.2 patch 4 SLM: 7.1 patch 2 The upgrade plan is: Phase 1: Upgrade ARS 7.1 to 7.6.03 Upgrade CMDB 2.1 to 7.6.03 Upgrade Mid-tier 7.1 to 7.6.03 Upgrade User Tool 7.1 to 7.6.03 (or 7.6.04) Phase 2: Upgrade ITSM 7.0.03 to 7.6.03 Upgrade SRM 2.2 to 7.6.03 Phase 3: Upgrade SLM 7.1 to 7.6.03 Install KM 7.6.03 (new) I am starting to become frustrated about the whole upgrade after a few ITSM 7.6.03 upgrade attempts in my dev environment. The ARS and CMDB upgrades seem to be fine so far, but ITSM is a challenge. My biggest concern so far is the time it takes to run ITSM 7.6.03 upgrade installer. I have lost count of trying ITSM upgrade. The last attempt was eventually completed after more than 90 hours. It took that long even after I had turned on Dev Cache Mode and had basically commented out in armonitor.conf all non-used processes including dispatcher, arplugin, email engine, assignment engine, approver, slm, arcmdbd, arrecond, normeng, and atriumplugin. I still got many warning messages that indicate multiple def/arx file import failures. Thanks, Eric _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le message) sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier.
Re: Error 332, 330, and 301, v7.6.4
Thank you Ray, that is a good suggestion. I've done it, si, mucho. When I left Friday, I was trying to add a Role to an existing App, but couldn't seem to figure it out. I was able to add a role to a new app no problem. Drew On Sun, Apr 10, 2011 at 12:14 PM, Ray Palla ray.pa...@insona.com wrote: ** Drew; Silly question... have you recently restarted all the AR Services. Sometimes restarting rebuilds all the caches, especially groups, roles, licenses, etc. Just an old school thought. R ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
Hi Andrew Fremont I was thinking why not write a WS? 2011-04-11 Jiang Xiaofeng 江晓峰 -- From： Andrew Fremont Date: 2011-04-09 Subject： Re: Create entry in Remedy via URL ** The idea is with one-click on link/button from the email, new entry is created in Remedy. They do not want to open the form then click on the button. LJ - Can you elaborate on email template that includes voting buttons? Is that on Remedy side and works for most email clients? Thanks, Andrew On Wed, Apr 6, 2011 at 9:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** That should work.. If you want something more simple and at the cost of elegance, create a form with two buttons Yes and No that sets values under the scene and submits, and have the notification spawn out of this form, when an entry is created in this form.. So when the user clicks on the web url that can be embedded in the notification email, he can click the yes or no button and modify the entry, and thus submit his approval or disapproval.. The elegant way would be an email template as LJ described below which will take a little more work.. Joe From: LJ LongWing Sent: Wednesday, April 06, 2011 3:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Andrew, You may want to consider an email template that includes voting buttons and when they hit the approve button it sends a reply email from their address to the server that processes it via filters. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, April 06, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Thanks all for the response. For the background on the requirements - We want to come up with some ways for approval to approve the tickets without opening each entry. They rather go through emails and with one-click on the Approved link which in turn creates some acknowledgement entries in Remedy, Then workflow in this form could do the works. Thanks Andrew On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation �C yes.. But obviously that is not what you mean to ask. I’m guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe From: Andrew Fremont Sent: Tuesday, April 05, 2011 9:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Mid-Tier 7.06.04 Expand Box
We have recently upgraded our mid-tier servers to 7.06.04 from 7.01 and we have noticed that the expand box for character fields is no longer resizable for end users. Our users are complaining about this. Has anyone found a method to change the expand box back to the way it used to work? Thanks, Roy \\SIGNED\\ ROY ASHCRAFT, Contractor, 2 SOS/SYOE Remedy ARS Support, SAIC (402) 294-8225, DSN 271-8225 roy.ashcraft@offutt.af.mil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Defer If NULL Question
So I understand from the Reconciliation guide for 7.6.03 that Defer if NULL setting uses a non-NULL attribute value over a NULL value regardless of dataset precedence. Does this only apply to the discovery datasets or should this rule be in effect when merging a source dataset into your production dataset? I'm asking because I've tried this for an attribute where production has a higher precedence and and is NULL, and the non NULL attribute did not get merged. -- Chris Danaceau AttivaSoft Solutions Architect ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Upgrade
Really? Thanks I have officially reported to BMC and am waiting for them to reply whether or not they can duplicate and bug it. Rafael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Saturday, April 09, 2011 5:17 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** Rafael, I saw a note just the other day about itunknown if it's officially been reported to BMC though. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Saturday, April 09, 2011 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** I believe I found the problem. I can duplicate this 100% of the time. If a notification filter has any data in the following fields it times out: 1) From: 2) Reply To: 3) Cc: 4) Bcc: NOTE: If Mailbox Name, Header Template, Content Template, or Footer Template are used the system works perfectly fine. It only hangs if any of the above 4 fields are used. We have many of our filters and escalations coded this way as it the way we allow users to be able to reply back to a request. [cid:image001.png@01CBF823.73527A40] Rafael This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Areinline: image001.png
Is ARSLIST.org down?
Hello, Listers, I'm trying to search the archives for information on the External () command, but the www.arslist.org site appears to be unavailable. Can anyone else reach it? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Remedy WUT and JAWS 12.0
Listers, I am trying to see if anyone else has encountered issues with the Remedy Windows user tool when using the JAWS 12.0 screen reading software. The Remedy user tool is 7.5 patch 6 running on a Windows 7 (32 bit) client. The JAWS software is the latest release for Win 7 (12.0.525). The behavior we're seeing is like this; The JAWS software seems to be fine in most fields on our forms that use menus for the values to be returned. It takes issue with selection fields where the drop down choices are attributes of the field and not contained on another form as a menu attached to the field. It throws a generic error stating that the Remedy tool has stopped working and you have to close the program out. The user tool has been uninstalled and reinstalled and the user has been granted full admin rights on the machine in question. I have looked at the permissions of the user account and nothing has been changed there. If anyone has seen anything like this before, I would appreciate any thoughts or input in the matter. Thank you Randy Mckinnish Technical Systems Developer Compass Group The Americas Division DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create entry in Remedy via URL
I can think of ways off the top of my head to do this. The easiest is to make the URL a submit URL to your Approval form. http://mid_tier_server/arsys/forms/ar_server/formName/?mode=SubmitFxxx1=zFxxx2=abc123 ... Add code on Window Loaded to detect a field that is filled in as part of the URL (i.e. F536870923=1 ) and if present does a commit. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Friday, April 08, 2011 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** The idea is with one-click on link/button from the email, new entry is created in Remedy. They do not want to open the form then click on the button. LJ - Can you elaborate on email template that includes voting buttons? Is that on Remedy side and works for most email clients? Thanks, Andrew -Original Message- On Wed, Apr 6, 2011 at 9:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** That should work.. If you want something more simple and at the cost of elegance, create a form with two buttons Yes and No that sets values under the scene and submits, and have the notification spawn out of this form, when an entry is created in this form.. So when the user clicks on the web url that can be embedded in the notification email, he can click the yes or no button and modify the entry, and thus submit his approval or disapproval.. The elegant way would be an email template as LJ described below which will take a little more work.. Joe -Original Message- From: LJ LongWing Sent: Wednesday, April 06, 2011 3:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Andrew, You may want to consider an email template that includes voting buttons and when they hit the approve button it sends a reply email from their address to the server that processes it via filters. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, April 06, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Create entry in Remedy via URL ** Thanks all for the response. For the background on the requirements - We want to come up with some ways for approval to approve the tickets without opening each entry. They rather go through emails and with one-click on the Approved link which in turn creates some acknowledgement entries in Remedy, Then workflow in this form could do the works. Thanks Andrew -Original Message- On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation - yes.. But obviously that is not what you mean to ask. I'm guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe -Original Message- From: Andrew Fremont Sent: Tuesday, April 05, 2011 9:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Integrate a service with Remedy web service.
Hello everyone, my customer asked me to integrate its service with Remedy using the web service channel. We can provide the URL of our WS encoded in XML containing the Web Service Description Language. Do you think it could be sufficient? have i tell him other items Remedy? Thanks in advance. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Any way to remove clear option from search menus?
Hi Everyone, Using Remedy 7.0.01. Have a simple search style menu but do *not* want the clear option included in the menu which is used for a Required field. I checked the Docs and KB and didn't find any tips on how this might be done. Any tips on how to do this? Thanks Debra Debra Anderson T 415.808.9118 | F 415.808.3535 600 Harrison St * San Francisco, CA * 94107 PRN | media where when it matters This e-mail (including any attachments) is meant for only the intended recipient of the transmission, and may include confidential information. If you are not the intended recipient or you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this message in error, please notify the sender immediately by telephone at (415) 808-3500 or by return e-mail and delete this e-mail, along with any attachments and copies, from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Any way to remove clear option from search menus?
Hi Everyone, Using Remedy 7.0.01. Have a simple search style menu but do *not* want the clear option included in the menu which is used for a Required field. I checked the Docs and KB and didn't find any tips on how this might be done. Any tips on how to do this? Thanks Debra Debra Anderson T 415.808.9118 | F 415.808.3535 600 Harrison St * San Francisco, CA * 94107 PRN | media where when it matters This e-mail (including any attachments) is meant for only the intended recipient of the transmission, and may include confidential information. If you are not the intended recipient or you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this message in error, please notify the sender immediately by telephone at (415) 808-3500 or by return e-mail and delete this e-mail, along with any attachments and copies, from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
field not really deleted
Dear ARS-List, my remedy makes some strange things. When I create a field (date, char, int, whatever) it gets a right database-id automatically. If I delete it, the field and the ID are deleted in BMC-Remedy-Administrator but not in database. If I want to create a new field with the deleted field-id, I get an error: Is there anyone who had the same problem or know anything to do? Thanks very much Regards Christoph ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.png
Re: Error 332, 330, and 301, v7.6.4
ok, Reinstall on top of your installation.. upgrade... I have seen Occupationally this fix some stuff.. Try at your own risk (make a backup-signed:capt obvious) On Fri, Apr 8, 2011 at 7:19 PM, Patrick Zandi remedy...@gmail.com wrote: Can I ask why you did not at least go to 7.01 or even 7.1 prior to going to 7.6.04. I have seen anywhere this recommended Sent from my iPhone On Apr 8, 2011, at 6:54 PM, Drew Shuller drew.shul...@gmail.com wrote: ** After troubleshooting license issues all day (we re-licensed the server and added licenses above and beyond the three free licenses that come with an ARS server), I think I have a Roles problem...or I don't know how to run the Developer Studio. In the app that I'm having problems with can see all of the Roles that I imported from the 6.3 server. But, if I create a new app, I can't add any roles to it because there are none. I created a new role and that's the only one available to add to my new app. Drew On Fri, Apr 8, 2011 at 11:29 AM, Murnane, Phil pmurn...@windwardits.com pmurn...@windwardits.com wrote: ** Drew: Back in the day, when Roles and Computed Groups were still pretty new, I’d have this happen every once in a while for non-Administrator group logins. I never did find a really good fix for the issue back then, but sometimes performing a Modify on the relevant Role records would help. Also, sometimes making some meaningless change to the Computed Group’s ‘Group Definition’ would help (reorder the clauses or whatever). FWIW, --Phil *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Drew Shuller *Sent:* Friday, April 08, 2011 12:12 *To:* arslist@ARSLIST.ORGarslist@ARSLIST.ORG *Subject:* Re: Error 332, 330, and 301, v7.6.4 ** Misi, the app is in Production state. I've checked the Group, Role, and User forms and the data exists...the user is there, the group is there, the user is part of the group, the Role exists and the fields in question have the role on them. Drew On Fri, Apr 8, 2011 at 9:37 AM, Misi Mladoniczky m...@rrr.sem...@rrr.se wrote: Hi, Do you have your app in status Dev/Test/Prod? Have you checked the Group, Role and User forms to validate the data? Best Regards - Misi, RRR AB, http://www.rrr.se/http://www.rrr.se _attend WWRUG11 http://www.wwrug.com/www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 http://www.wwrug.com/www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Error 332, 330, and 301, v7.6.4
occasionally On Mon, Apr 11, 2011 at 4:57 PM, patrick zandi remedy...@gmail.com wrote: ok, Reinstall on top of your installation.. upgrade... I have seen Occupationally this fix some stuff.. Try at your own risk (make a backup-signed:capt obvious) On Fri, Apr 8, 2011 at 7:19 PM, Patrick Zandi remedy...@gmail.com wrote: Can I ask why you did not at least go to 7.01 or even 7.1 prior to going to 7.6.04. I have seen anywhere this recommended Sent from my iPhone On Apr 8, 2011, at 6:54 PM, Drew Shuller drew.shul...@gmail.com wrote: ** After troubleshooting license issues all day (we re-licensed the server and added licenses above and beyond the three free licenses that come with an ARS server), I think I have a Roles problem...or I don't know how to run the Developer Studio. In the app that I'm having problems with can see all of the Roles that I imported from the 6.3 server. But, if I create a new app, I can't add any roles to it because there are none. I created a new role and that's the only one available to add to my new app. Drew On Fri, Apr 8, 2011 at 11:29 AM, Murnane, Phil pmurn...@windwardits.com pmurn...@windwardits.com wrote: ** Drew: Back in the day, when Roles and Computed Groups were still pretty new, I’d have this happen every once in a while for non-Administrator group logins. I never did find a really good fix for the issue back then, but sometimes performing a Modify on the relevant Role records would help. Also, sometimes making some meaningless change to the Computed Group’s ‘Group Definition’ would help (reorder the clauses or whatever). FWIW, --Phil *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Drew Shuller *Sent:* Friday, April 08, 2011 12:12 *To:* arslist@ARSLIST.ORGarslist@ARSLIST.ORG *Subject:* Re: Error 332, 330, and 301, v7.6.4 ** Misi, the app is in Production state. I've checked the Group, Role, and User forms and the data exists...the user is there, the group is there, the user is part of the group, the Role exists and the fields in question have the role on them. Drew On Fri, Apr 8, 2011 at 9:37 AM, Misi Mladoniczky m...@rrr.se m...@rrr.se wrote: Hi, Do you have your app in status Dev/Test/Prod? Have you checked the Group, Role and User forms to validate the data? Best Regards - Misi, RRR AB, http://www.rrr.se/ http://www.rrr.se _attend WWRUG11 http://www.wwrug.com/www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 http://www.wwrug.com/www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ability to delte incidents
I am trying to allow the Help Desk supervisor at my company to have the ability to delete incidents. I have granted her userID the Incident Master permission, but the delete option is grayed out under Actions( CRTL+D does not work either). From what I can see, currently, only the Administrator has access to delete incidents. I don't want her to have Administrator permissions. Where can I check to see why Incident Master does not have permissions to delete tickets. Or where to check I don't recall custom workflow (at least that I have made) to disallow this. Thanks - Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Any way to remove clear option from search menus?
Debra, I don't remember if it was 7.6.3 or 7.6.4, but I know it exists in 7.6.4 that in a Character field with a menu attached, that you can choose to remove the (clear) option.but it was not an option before these versions, so your only option for that feature is to upgrade. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anderson Debra (PRN) Sent: Monday, April 11, 2011 12:55 PM To: arslist@ARSLIST.ORG Subject: Any way to remove clear option from search menus? ** Hi Everyone, Using Remedy 7.0.01. Have a simple search style menu but do *not* want the clear option included in the menu which is used for a Required field. I checked the Docs and KB and didn't find any tips on how this might be done. Any tips on how to do this? Thanks Debra Debra Anderson T 415.808.9118 | F 415.808.3535 600 Harrison St . San Francisco, CA . 94107 PRN | media where when it matters This e-mail (including any attachments) is meant for only the intended recipient of the transmission, and may include confidential information. If you are not the intended recipient or you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this message in error, please notify the sender immediately by telephone at (415) 808-3500 or by return e-mail and delete this e-mail, along with any attachments and copies, from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ability to delete incidents
Marcelo, The menu option is only EVER enabled for administrators. The run-process to delete a record is the only way to enable delete for non admins. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Monday, April 11, 2011 4:14 PM To: arslist@ARSLIST.ORG Subject: ability to delte incidents I am trying to allow the Help Desk supervisor at my company to have the ability to delete incidents. I have granted her userID the Incident Master permission, but the delete option is grayed out under Actions( CRTL+D does not work either). From what I can see, currently, only the Administrator has access to delete incidents. I don't want her to have Administrator permissions. Where can I check to see why Incident Master does not have permissions to delete tickets. Or where to check I don't recall custom workflow (at least that I have made) to disallow this. Thanks - Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mid-Tier 7.06.04 Expand Box
Roy, The resize handle is located in the lower right corner of the box..which is a very bad location for it considering the fact that it defaults to the lower right corner of the screen..but it is there..if you look for a posting from me around last August I asked a similar question about resizing the diary expand box.it's a change to the server side .js file.I don't recall the specifics at the moment. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2 SYOS/SYOE Sent: Monday, April 11, 2011 8:26 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.06.04 Expand Box ** We have recently upgraded our mid-tier servers to 7.06.04 from 7.01 and we have noticed that the expand box for character fields is no longer resizable for end users. Our users are complaining about this. Has anyone found a method to change the expand box back to the way it used to work? Thanks, Roy \\SIGNED\\ ROY ASHCRAFT, Contractor, 2 SOS/SYOE Remedy ARS Support, SAIC (402) 294-8225, DSN 271-8225 roy.ashcraft@offutt.af.mil _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ability to delte incidents
Marcelo, Keep in mind that with these core ITSM records such as Incident and Change, deleting the record may lead to a lot of orphaned relationship records which do not get deleted. You may see ghost instances in your overview or incident consoles, tasks that have no parent incident, etc... Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Monday, April 11, 2011 6:14 PM To: arslist@ARSLIST.ORG Subject: ability to delte incidents I am trying to allow the Help Desk supervisor at my company to have the ability to delete incidents. I have granted her userID the Incident Master permission, but the delete option is grayed out under Actions( CRTL+D does not work either). From what I can see, currently, only the Administrator has access to delete incidents. I don't want her to have Administrator permissions. Where can I check to see why Incident Master does not have permissions to delete tickets. Or where to check I don't recall custom workflow (at least that I have made) to disallow this. Thanks - Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ability to delete incidents
Hi, I am not so sure... The basic-tab of form-properties has a couple of new settings in 7.6.04. One is: [ ] Allow Delete This option is not checked by default. I checked the 7.6.04 documentation, and this option is not described... These are the undocumented fields extra fields in form-properties: Form Properties - Basic ... [ ] Disable Status History [ ] Allow Delete [ ] Allow Drill Down in Web Reports Localize Form Views = All/Only for Selection Field aliases [ ] Localize Form Data Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Marcelo, The menu option is only EVER enabled for administrators. The run-process to delete a record is the only way to enable delete for non admins. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Monday, April 11, 2011 4:14 PM To: arslist@ARSLIST.ORG Subject: ability to delte incidents I am trying to allow the Help Desk supervisor at my company to have the ability to delete incidents. I have granted her userID the Incident Master permission, but the delete option is grayed out under Actions( CRTL+D does not work either). From what I can see, currently, only the Administrator has access to delete incidents. I don't want her to have Administrator permissions. Where can I check to see why Incident Master does not have permissions to delete tickets. Or where to check I don't recall custom workflow (at least that I have made) to disallow this. Thanks - Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: field not really deleted
Hi, To me this looks like you have added, deleted and re-added a specific field-id without saving between each step. Try to save your form after deleting the field, before you add the field again. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Dear ARS-List, my remedy makes some strange things. When I create a field (date, char, int, whatever) it gets a right database-id automatically. If I delete it, the field and the ID are deleted in BMC-Remedy-Administrator but not in database. If I want to create a new field with the deleted field-id, I get an error: Is there anyone who had the same problem or know anything to do? Thanks very much Regards Christoph ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Integrate a service with Remedy web service.
Hi, It should suffice, but remove any columns/operators not needed in the integration from the web-service. For example the Advanced Search functionality could be replaced with limited search capability. You may also want to create a User with just enough permissions to access what is needed. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello everyone, my customer asked me to integrate its service with Remedy using the web service channel. We can provide the URL of our WS encoded in XML containing the Web Service Description Language. Do you think it could be sufficient? have i tell him other items Remedy? Thanks in advance. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
