Re: Is there a way to make a Filter API Plugin run in Phase
I've not thought too deeply about this but could you use an Active Link firing on after submit to trigger a filter with an execution option of 'Service' to run the process? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: 05 May 2011 19:08 To: arslist@ARSLIST.ORG Subject: Re: Is there a way to make a Filter API Plugin run in Phase ** If you push to some other form and use that as a trigger for your API then you can get it to be after the commit. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Geoffrey Endresen Sent: Wednesday, May 04, 2011 1:01 PM To: arslist@ARSLIST.ORG Subject: Is there a way to make a Filter API Plugin run in Phase ** We generally use Filter APIs during set fields operations that would be Phase 1. But we have a feature where we want call the Filter API that would run after the ticket is committed to the DB. Any ideas? -- -Geoff Endresen Amazon.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: csv templates for loading data in 7.6.4
Atul, I have emailed the sheets to you Regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: 06 May 2011 00:25 To: arslist@ARSLIST.ORG Subject: Re: csv templates for loading data in 7.6.4 My issue was I could not find the windows version thus was asking for the files Will go to BMC for it Thanks Atul Vohra On May 5, 2011, at 4:46 PM, Danny Kellett danny.kell...@strategicworkflow.com wrote: The Data Management Tool is windows only as it interfaces with Excel. So you need to download the Windows version of ITSM Regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: 05 May 2011 21:28 To: arslist@ARSLIST.ORG Subject: Re: csv templates for loading data in 7.6.4 Hi, I have BMCRemedyITSMSuite7.6.04.solaris.tar.gz (we have a unix environment) package. This package did not have a data management zip file. How do I get the zip file - I can not download the ITSM suite installer.zip from BMC Electronic Product Distribution page. Can someone send me the spread sheets? Thanks Atul Vohra -Original Message- From: Andrew C Goodall [ago...@jcpenney.com] Date: 05/05/2011 02:59 PM To: arslist@ARSLIST.ORG Subject: Re: csv templates for loading data in 7.6.4 Atul - download the ITSM suite installer zip and then unzip it - yuou should see the data management zip - then unzip that and install on your client. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of DSimmons107 Sent: Thursday, May 05, 2011 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: csv templates for loading data in 7.6.4 They get installed on the local machine when the data management client is installed. It should be installed in c:\Program Files\BMC Software\DataManagementClient it installs spreadsheets for 7.0,7.5, and 7.6. Hope that helps. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Thursday, May 05, 2011 1:40 PM To: arslist@ARSLIST.ORG Subject: csv templates for loading data in 7.6.4 All, I am not able to find this on BMC web site and was wondering if someone in this group could help me with this. I was looking for the csv templates that we could use to populate and load it in the Data Load forms. We are on version 7.6.4. There were csv templates for Foundation data, CI load, Functional Data (Incident/Problem etc). Any help would be appreciated. Atul Vohra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: csv templates for loading data in 7.6.4
Thanks Danny Atul Vohra On May 6, 2011, at 5:27 AM, Danny Kellett danny.kell...@strategicworkflow.com wrote: Atul, I have emailed the sheets to you Regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: 06 May 2011 00:25 To: arslist@ARSLIST.ORG Subject: Re: csv templates for loading data in 7.6.4 My issue was I could not find the windows version thus was asking for the files Will go to BMC for it Thanks Atul Vohra On May 5, 2011, at 4:46 PM, Danny Kellett danny.kell...@strategicworkflow.com wrote: The Data Management Tool is windows only as it interfaces with Excel. So you need to download the Windows version of ITSM Regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: 05 May 2011 21:28 To: arslist@ARSLIST.ORG Subject: Re: csv templates for loading data in 7.6.4 Hi, I have BMCRemedyITSMSuite7.6.04.solaris.tar.gz (we have a unix environment) package. This package did not have a data management zip file. How do I get the zip file - I can not download the ITSM suite installer.zip from BMC Electronic Product Distribution page. Can someone send me the spread sheets? Thanks Atul Vohra -Original Message- From: Andrew C Goodall [ago...@jcpenney.com] Date: 05/05/2011 02:59 PM To: arslist@ARSLIST.ORG Subject: Re: csv templates for loading data in 7.6.4 Atul - download the ITSM suite installer zip and then unzip it - yuou should see the data management zip - then unzip that and install on your client. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of DSimmons107 Sent: Thursday, May 05, 2011 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: csv templates for loading data in 7.6.4 They get installed on the local machine when the data management client is installed. It should be installed in c:\Program Files\BMC Software\DataManagementClient it installs spreadsheets for 7.0,7.5, and 7.6. Hope that helps. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Thursday, May 05, 2011 1:40 PM To: arslist@ARSLIST.ORG Subject: csv templates for loading data in 7.6.4 All, I am not able to find this on BMC web site and was wondering if someone in this group could help me with this. I was looking for the csv templates that we could use to populate and load it in the Data Load forms. We are on version 7.6.4. There were csv templates for Foundation data, CI load, Functional Data (Incident/Problem etc). Any help would be appreciated. Atul Vohra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Issue with DB error, Invalid object name 'ImageManagement.dbo.sysobjects'
Larrey, You got some ARS workflow pointing to a DB called ImageManagement.dbo.sysobjects. It might be a view form? Turn on API, SQL and filter logging. With the logging turned on - restart ar server. You should then find a reference to the ARS object that tries to access the database ImageManagement. You could also use ARInside. It should generate a reference to the AR Object accessing the database. ~ Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Larry Barnes [larry.bar...@thecreek.com] Sent: 05 May 2011 22:49 To: arslist@ARSLIST.ORG Subject: Issue with DB error, Invalid object name 'ImageManagement.dbo.sysobjects' ** Hello everyone, hope your day is going better than my week! I've been struggling to bring up a development server of Remedy. I'm running Remedy using SQL 2008 on a Windows server. The SQL DB resides on a separate server. CMDB 7.5 ARS 7.5.00 patch 007 ITSM 7.0 I found issues with several path statements in the environment variables and within the ar.cfg file. I have fixed these issues and now after rebooting the server I get a clean startup, no errors in the log files; with the exception of 1; show below. I'm not sure what it's trying to tell me and I'm wondering if I still have something pointing were it shouldn't be. What is the ImageManagement.dbo.sysobjects? I have limited understanding of SQL; learning using the OJT method. Error msg: Thu May 05 14:32:51 2011 : Action Request System(R) Server Version 7.5.00 Patch 007 201009161400 (c) Copyright 1991-2009 BMC Software, Inc. Thu May 05 14:33:26 2011 390600 : Failure during SQL operation to the database (ARERR 552) Thu May 05 14:33:26 2011 Invalid object name 'ImageManagement.dbo.sysobjects'. (SQL Server 208) Thanks for your input, Larry B. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Parse from end of line
Hi All TGIF, I have a custom form used for incident management with some records created through a process where an email is sent to an external server, parse into xml and sent through the mid-tier to create the incident. The subject line and body of the email is placed into the incident description field. What I would like to do is parse out the original subject line and place it in a Short Description field. Challenge is I can't figure out how to identify the end of line. The long term solution would be to modify the email parsing, and the mid-tier web services mapping but for now I need to take this route. Also the short description field is only 75 characters long so I have to not only get the subject line but be able to handle it when there are more than 75 characters. Finally I don't want to just get the first 75 because that is usually an ugly truncate. Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 X5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mid Tier Logging issue
I've never had it clear the logging window. Using Firefox and switching forms I sometimes get a whole new logging window pop up (I ended up once with 4 logging windows and 1 form window). Could it be IE is reusing windows of the same name and my Firefox is not? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, May 05, 2011 10:50 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue ** When I ran into it it was on 7.6.03 across the board - and the window cleared itself with very little stuff in the buffer - like maybe 50 lines of logging. I was checking some workflow at the time that happened on a button click. I had closed the window. I clicked the button, saw the window open, do a few lines of code, and then when the dialog popped that was wired to the button open window action it cleared. I thought perhaps it was related to me closing the window so I did it again from scratch without ever closing the logging window and it had the same result. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle Sent: Thursday, May 05, 2011 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue ** Hi, James: I too have seen this behavior, but in 7.0.1 patch 04 and 7.1.x mid-tiers on IE6 and IE7. I have yet to research it, but am curious to know if there is some setting to retain a certain number of lines in the logging window. Just like the behavior you described, it almost seems that it reaches some threshold and starts all over again. Thank you, Michelle Lucero Service Desk Design and Build CNSLT - APPS PROG Office: 214-209-0034 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, May 05, 2011 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue ** I just experienced this the first time yesterday in 7.6.03 as well. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Brockman Sent: Thursday, May 05, 2011 2:39 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Logging issue ** Hi, list. It's been a while. I have an open ticket with BMC on this, but was wondering if anyone else had seen (or found a workaround) for this issue ARS 7.6.4, Mid Tier, IE8 -- when I do client-side logging through the Mid Tier, it sometimes* clears the contents of the log window, trashing the previous contents of the log. This makes troubleshooting client-side workflow almost impossible. In other words, on a complex action, you see scroll-scroll-scroll-scroll - WIPE - scroll. And after what was obviously a ton of workflow, there are a couple of dozen lines in your logging window. *usually on window open, but not neccessarily - it also seems to happen when an open window calls a Remedy form in a frame, like the Landing Console. Help? James Brockman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Farewell Dear Friends !
Best wishes for a long and happy retirement, Dwayne! Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin, Dwayne - martinrd Sent: Wednesday, May 04, 2011 7:45 AM To: arslist@ARSLIST.ORG Subject: Farewell Dear Friends ! ** Dear ArsList, After eleven years as Remedy Developer here at James Madison University, I am retiring. I hope to spend more time hiking thru Virginia's mountains and biking thru its hills and valleys and playing with my grandchildren. You have been a great community to work with, even tho I have never met most of you personally. Please be just as kind and helpful to my successor, Rick Deloney. So Long, Dwayne Martin _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Farewell Dear Friends !
Enjoy your retirement! Know that we all sit at our desks green with envy! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin, Dwayne - martinrd Sent: Wednesday, May 04, 2011 7:45 AM To: arslist@ARSLIST.ORG Subject: Farewell Dear Friends ! Dear ArsList, After eleven years as Remedy Developer here at James Madison University, I am retiring. I hope to spend more time hiking thru Virginia's mountains and biking thru its hills and valleys and playing with my grandchildren. You have been a great community to work with, even tho I have never met most of you personally. Please be just as kind and helpful to my successor, Rick Deloney. So Long, Dwayne Martin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Hidden Fields Causing A Very Large Web Page
Jason is correct. You do not need to have fields in the view to use them in workflow. AND, you will get better performance and scale if you take any field that you never need to have visible out of the view. This makes your definition smaller (you don't need the display properties for something you never display). This makes your web page smaller and more efficient. This makes less data have to flow over the wire. In all ways, it is a win. Now, as Jason also points out, due to some oddities of what you can interact with, if you have an attachment field that you want to interact with and it is never visible, you may need to leave that on the form as a hidden field because you do need some of the constructs related to the field display around to work with them (even though not visible). There may also be an issue with table fields if you are going to load and walk (why else would you ever load it in the first place) a table that is not visible. This is not that common, but it can occur. You may have to have the table field as a hidden field. But, other than these cases (not that common), you can remove all fields that never display from the view and all workflow will work just fine and your application will be faster and more efficient. NOTE: even the table field case... I would strongly suggest that if you have a hidden table field that you are getting data to do some kind of a table walk to do some calculation, that you consider moving that to a service call so that you make a service call to the server, have filters load the table, walk it, and calculate, and then return the answer. This is less traffic on the wire (all the table data) and does everything in one round trip (vs. several) and scales better and allows you to remove the table from the view for sure making your UI lighter and faster. Something to think about. I hope this is helpful, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, May 05, 2011 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: Hidden Fields Causing A Very Large Web Page ** You do not need hidden fields in the view to use them in workflow. I have occasionally had issues with Attachment pools/field where they had to be in the the view. Aside from that we typically do not put hidden fields in our main view. Jason On Thu, May 5, 2011 at 3:03 PM, Drew Shuller drew.shul...@gmail.commailto:drew.shul...@gmail.com wrote: ** Good afternoon everyone! Our main default help desk form has quite a few hidden fields on it, off to the right side and below. The Mid-Tier renders this form very wide and long, as if the fields are there, but the fields of course are not displayed. Aside from adding hidden tabs to the middle of the form and putting the hidden fields on those tabs, is there a trick to making sure that the web page is only as wide as the visible fields? How about if I remove the fields from the view? But don't I need the hidden fields for whatever workflow is running when the users have that form open? Thanks in advance for the help. Drew Shuller JTF-Bravo _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Kerberos/Mid-Tier Authentication
Is there a much interest in an end to end capability for Kerberos authentication for the Mid-Tier? I'm asking for systems that run on both Windows and Unix and for users of poplar web server, such as Apache, iPlanet, IIS or Tomcat standalone? Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Prod Cat/Product Catalog
thanks for the reply, it ending up being the environment I was on was missing the Permission, Artium Foundational Admin. There was a active link that looked specifically for that $GROUP$ LIKE Atrium Foundational Admin to enable the save button Kevin On Wed, May 4, 2011 at 12:12 AM, patchsk vamsi...@gmail.com wrote: Weird, if you have access to Create button then the SAVE button should be enabled. In 7.6.03 I tried the following two, both have save button enabled 1. If you have DSL Master permission then you can use Homepage -- Product Catalog -- General Functions -- New Product/Suite link 2. If you have Config Categorization Admin permission then you can use Application Admin -- Custom Config -- Foundation -- Products/ Operational Catalogs -- ProductCatalog. Both are doing the samething on the same forms, just the accesspoints are different. On May 3, 3:35 pm, Kevin Begosh kbeg...@gmail.com wrote: List, I am trying to create a Model/Version for a Product in the BMC Atrium Product Catalog since I read that A product must have model or version information before it appears in the Product Catalog Entries list., from the Product Catalog and DML guide 7.6. When I click on the create button the dialog comes up and the save button is disbaled. I looked at the form in developer studio and the field is disbaled there as well. So how are you suppose to create a model/version? ARS 7.5, CMDB 7.6 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Hidden Fields Causing A Very Large Web Page
It certainly is helpful Doug, thank you. I have at least one server-side table for that form. I'll try to remove all the fields from the view. Resizing as Andrew suggests is not working - I still have a lot of space below and to the right of my form. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Hidden Fields Causing A Very Large Web Page
Hi Doug, I found this very helpful and very well written indeed! Thank you. Cheers Ben From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: May-06-11 18:54 To: arslist@ARSLIST.ORG Subject: Re: Hidden Fields Causing A Very Large Web Page ** Jason is correct. You do not need to have fields in the view to use them in workflow. AND, you will get better performance and scale if you take any field that you never need to have visible out of the view. This makes your definition smaller (you don't need the display properties for something you never display). This makes your web page smaller and more efficient. This makes less data have to flow over the wire. In all ways, it is a win. Now, as Jason also points out, due to some oddities of what you can interact with, if you have an attachment field that you want to interact with and it is never visible, you may need to leave that on the form as a hidden field because you do need some of the constructs related to the field display around to work with them (even though not visible). There may also be an issue with table fields if you are going to load and walk (why else would you ever load it in the first place) a table that is not visible. This is not that common, but it can occur. You may have to have the table field as a hidden field. But, other than these cases (not that common), you can remove all fields that never display from the view and all workflow will work just fine and your application will be faster and more efficient. NOTE: even the table field case... I would strongly suggest that if you have a hidden table field that you are getting data to do some kind of a table walk to do some calculation, that you consider moving that to a service call so that you make a service call to the server, have filters load the table, walk it, and calculate, and then return the answer. This is less traffic on the wire (all the table data) and does everything in one round trip (vs. several) and scales better and allows you to remove the table from the view for sure making your UI lighter and faster. Something to think about. I hope this is helpful, Doug Mueller _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, May 05, 2011 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: Hidden Fields Causing A Very Large Web Page ** You do not need hidden fields in the view to use them in workflow. I have occasionally had issues with Attachment pools/field where they had to be in the the view. Aside from that we typically do not put hidden fields in our main view. Jason On Thu, May 5, 2011 at 3:03 PM, Drew Shuller drew.shul...@gmail.com wrote: ** Good afternoon everyone! Our main default help desk form has quite a few hidden fields on it, off to the right side and below. The Mid-Tier renders this form very wide and long, as if the fields are there, but the fields of course are not displayed. Aside from adding hidden tabs to the middle of the form and putting the hidden fields on those tabs, is there a trick to making sure that the web page is only as wide as the visible fields? How about if I remove the fields from the view? But don't I need the hidden fields for whatever workflow is running when the users have that form open? Thanks in advance for the help. Drew Shuller JTF-Bravo _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Consuming Web Service not WSDL
Hi David, What kind of web-service API does FootPrint expose? RESTful API? Usually, if its not WSDL, what I have done in the past is use Filter--Set Fields-- $PROCESS$ and invoke an external script (by passing various parameters from Remedy), script will consume web-service and return data back to Remedy(if any..e.g. Success or failure). HTH. Thnx Chintan. --- On Wed, 5/4/11, team.rem...@libero.it team.rem...@libero.it wrote: From: team.rem...@libero.it team.rem...@libero.it Subject: Consuming Web Service not WSDL To: arslist@ARSLIST.ORG Date: Wednesday, May 4, 2011, 3:23 AM Hi! Can I consuming a web service not WSDL? I try creating un issue on footprints Numara after submit incident on Remedy but Footprints doesn't generate a WSDL, so i think can't using the fottprint's web services. Or yes? Any brilliant ideas about i do this? Remedy ARServer 7.1 ITSM 7.0 Thank's. David. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
