Drift Management issue
Hi All, I have installed Drift management 7.5 for a client and hopefully the installation was proper. Now I failed to find any configuration guide for the application. The only option I have is to run through the user guide. But while doing that I am getting several hurdles as well. 1. Under Preference ->general->Business service relation to follow = "BMC_BaseRelation" which does not exist in the CDM model. Changing it to BMC_BaseRelationship is giving me error as ARERR [8760] Cannot establish a network connection to the AR System Plug-In server The preceding message occurred during the execution of active link DSM:JobMgr_Console:OnStartJob -- action 3. (ARNOTE 1101). 2. IF I run a comparison job not changing anything in the General tab of preference then the job keeps on running and the arplugin log file shows: at com.bmc.apps.dsm.compare.CompareService.createDriftDetails(CompareService.java:1890) at com.bmc.apps.dsm.compare.CompareService.loopUsingThreshhold(CompareService.java:1048) at com.bmc.apps.dsm.compare.CompareService.executeRule(CompareService.java:620) at com.bmc.apps.dsm.compare.CompareService.executeRuleSet(CompareService.java:465) at com.bmc.apps.dsm.job.BaselineJob.run(BaselineJob.java:178) at java.lang.Thread.run(Unknown Source) MessageType: 2 MessageNum: 120002 MessageText: Class does not exist. AppendedText: BMC.CORE:BMC_BaseRelation at com.remedy.cmdb.api.CMDBProxy.CMDBGraphQuery(Native Method) at com.remedy.cmdb.api.CMDBUtil.CMDBGraphQuery(Unknown Source) at com.bmc.apps.dsm.compare.QueryObject.fetchUserSpecifiedServices(QueryObject.java:187) at com.bmc.apps.dsm.compare.QueryObject.performQuery(QueryObject.java:357) at com.bmc.apps.dsm.compare.CompareService.findAffectedService(CompareService.java:2248) at com.bmc.apps.dsm.compare.CompareService.createDriftDetail(CompareService.java:2125) at com.bmc.apps.dsm.compare.CompareService.createDriftDetail(CompareService.java:1999) at com.bmc.apps.dsm.compare.CompareService.createDriftDetails(CompareService.java:1953) at com.bmc.apps.dsm.compare.CompareService.createDriftDetails(CompareService.java:1890) at com.bmc.apps.dsm.compare.CompareService.loopUsingThreshhold(CompareService.java:1048) at com.bmc.apps.dsm.compare.CompareService.executeRule(CompareService.java:620) at com.bmc.apps.dsm.compare.CompareService.executeRuleSet(CompareService.java:465) at com.bmc.apps.dsm.job.BaselineJob.run(BaselineJob.java:178) at java.lang.Thread.run(Unknown Source) 3. Whever I reach the console I get a date format error which is pretty strange. When I tested the same in my VM and changed the language and time settings to English (US) it works fine else the Flashboard returns error. Any idea? Please revert back. Any help would be much appreciated! *With Great Regards, Arnab Baral* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Problems with adding Active Link Guides to a Packing List using java API
Right now I am not looking at the Java API code, but this is what I think you need to do... You need to add two references not just one. One which is a placeholder to indicate Actlinkguides are coming next, then the next actual reference with the name of actlink guide. Thus to add 'n' number of alguides, you will first insert one marker reference (ExternalReference instance with ref type value as ReferenceType.PACKINGLIST_GUIDE) followed by 'n' number of Reference instances for all actlinkguides. [So, n+1 references is what you need to add to the reference list. packingList.add(new ExternalReference(null, null, ReferenceType.PACKINGLIST_GUIDE, null)); packingList.add(new Reference(label, null, ReferenceType.CONTAINER, name)); <== one of label/name you need to fill with your alguide name. Need to check from driver. //... may be more alguides also added to the packing list here Same model pretty much applies to other objects that you want to add to packing list. HTH Appajee -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nicholas Mitchell Sent: Monday, May 16, 2011 2:40 PM To: arslist@ARSLIST.ORG Subject: Problems with adding Active Link Guides to a Packing List using java API Hi, I have tried to put this post up a couple of times, so apologies if people ave already seen it. I am trying to create Packing Lists using the java api. I have been able to do this but I am having problems adding Active Link Gides and Filter Guides. The ReferenceType for both of these falls under the Container bucket. ReferenceType.CONTAINER, which resolves to the integer 6. When I try and add the Active Link Guide as 6 it does not show up in the Packing List. After further investigation I decided to get the References and print them to screen for a Packing List that already had an Active Link Guide. The output was as follows. Reference Name: null ReferenceType: 32783 Reference Name: ReferenceType: 6 When I saw this, I tried to add the active link guide as ReferenceType.PACKINGLIST_GUIDE which resolves to 32783. I received and Illegal Reference Type error for 32783. So I tried to do as in the above example but the Packing List would not accept a null value for the Reference Label. I have also tried to run the driver program and it cannot add an Active Link Guide. When I had a look at JavaDriver it looks like my code so it will not do it either. Thanks Nick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Web Service Error Handling (Oracle BPEL)
Have you tried using this feature "Error handling filters" ? Error handling filters: You can specify an error handling filter that the server executes before it performs the default error handling. Using an error handler, workflow can recover from an error or change the handling of Message Actions of type Error produced by third-party AR System applications when called from your custom applications. On May 16, 5:31 pm, Francois Seegers wrote: > Hi All, > > I need to do error handling when an external system passes information to > Remedy via a web service. > > Scenario: > Oracle BPEL sends a new request to a Remedy staging table. Filters validate > the data (Submit) and need to pass an error code back as output response if > data is invalidated. > > I tried using error messages in a filter but the xml format created is not > structured and I would like to have preconfigured error codes i.e. table > storing the codes. Can anyone share some thoughts how I can accommodate data > driven error code responses? > > Thanks > Francois > > > Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 > (0)11 206 5600 | Fax: +27 (0)11 206 5606 |http://www.blueturtle.co.za > Midridge Office Estate, International Business Gateway, cnr New Road & Sixth > Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 > > DISCLAIMER: This email and any files transmitted with it are confidential and > are intended solely for the use of the individual or entity to whom they are > addressed. This communication represents the originator's personal views and > opinions, which do not necessarily reflect those of Blue Turtle Technologies > (Pty) Ltd. If you are not the original recipient or the person responsible > for delivering the email to the intended recipient, be advised that you have > received this email in error, and that any use, dissemination, forwarding, > printing, or copying of this email is strictly prohibited. If you received > this email in error, please immediately notify the sender. Thank you. > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Selection field enumId and value - where else can it be hidden?
That should display all the values present for field 7. I wonder if it’s the cache that is bad? Did the system restart for re reading the cache after these values were changed? I’m assuming it did as you said they were changed several years ago.. Try another thing.. Export the form to an xml format, and then check the definition of that form for those old values.. See what you find... Joe From: Susan Palmer Sent: Monday, May 16, 2011 6:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Selection field enumId and value - where else can it be hidden? ** select value, enumId FROM field_enum_values WHERE schemaId = '236' and fieldId = '7' The actual number of values in this field have not changed since the field was modified after initial form creation. On Mon, May 16, 2011 at 5:35 PM, Joe Martin D'Souza wrote: ** No offence meant Susan.. Sometimes the best of us tend to overlook the most simplest things.. That’s why they call our errors human errors :-) When you checked in your field_enum_data, what query did you use? I am wondering if the old rows were not deleted in that table when the new rows were inserted.. Joe From: Susan Palmer Sent: Monday, May 16, 2011 6:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Selection field enumId and value - where else can it be hidden? ** My apologies for not including our version info: ARS 7.0.1P2 using admin tool v7.0.1P3 Oracle 10g Custom form Only one view (default) on the form. Filter works when you eliminate that part of the qualification. Not wrong form or wrong field (trying not to be insulted :) ) Checked the alias and everything is appears as expected. Thanks so far .. Susan On Mon, May 16, 2011 at 5:01 PM, Joe Martin D'Souza wrote: ** You have checked in the right places and I am inclined to say that its almost impossible for the old values to be validated as valid, when saving a filter.. Since you say that you have even tried using the fields enumerated value while saving the filter, the only other possibility is you are checking it on the wrong form, or the wrong field or both.. Also, for a good measure, make sure that they don’t have the old value in the alias.. Cheers Joe From: Susan Palmer Sent: Monday, May 16, 2011 5:51 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Selection field enumId and value - where else can it be hidden? ** Hi everyone, I need some help. Originally on a form I had numerous values defined in selection field ID 7 (status). Several years later we changed the value and alias on 3 of those selections within that field. The actual 'numbering' did not change. When you look on the form everything is fine and has been for years. So now to the dilemma I have a new filter in which the Run If contains a qualification using one of those 3 'changed' values. It doesn't matter if I use the value or the enumId, after I save it, and reopen it, it gives me the OLD value. So really who cares, because I always thought everything really worked off the enumId in the background. BUT, the filter does not understand what it is supposed to do with it. No error on filter save. The filter runs when it's supposed to but fails qualification when that particular item does not match the run if. I've checked the form definition, the field definition, the field_enum_values data and it's all what it is supposed to be. Where is this old info hiding out? The filter is newly created. These particular field selection values have not been used in a run if before so never saw the issue. Thanks for your help in advance! Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 spal...@shoppertrak.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Selection field enumId and value - where else can it be hidden?
select value, enumId FROM field_enum_values WHERE schemaId = '236' and fieldId = '7' The actual number of values in this field have not changed since the field was modified after initial form creation. On Mon, May 16, 2011 at 5:35 PM, Joe Martin D'Souza wrote: > ** >No offence meant Susan.. Sometimes the best of us tend to overlook the > most simplest things.. That’s why they call our errors human errors :-) > > When you checked in your field_enum_data, what query did you use? I am > wondering if the old rows were not deleted in that table when the new rows > were inserted.. > > Joe > > *From:* Susan Palmer > *Sent:* Monday, May 16, 2011 6:21 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Selection field enumId and value - where else can it be > hidden? > > ** > My apologies for not including our version info: > ARS 7.0.1P2 using admin tool v7.0.1P3 > Oracle 10g > Custom form > > Only one view (default) on the form. > Filter works when you eliminate that part of the qualification. > Not wrong form or wrong field (trying not to be insulted :) ) > Checked the alias and everything is appears as expected. > > Thanks so far .. > > Susan > > > > On Mon, May 16, 2011 at 5:01 PM, Joe Martin D'Souza wrote: > >> ** >> >> You have checked in the right places and I am inclined to say that its >> almost impossible for the old values to be validated as valid, when saving a >> filter.. >> >> Since you say that you have even tried using the fields enumerated value >> while saving the filter, the only other possibility is you are checking it >> on the wrong form, or the wrong field or both.. >> >> Also, for a good measure, make sure that they don’t have the old value in >> the alias.. >> >> Cheers >> >> Joe >> >> >> *From:* Susan Palmer >> *Sent:* Monday, May 16, 2011 5:51 PM >> *Newsgroups:* public.remedy.arsystem.general >> *To:* arslist@ARSLIST.ORG >> *Subject:* Selection field enumId and value - where else can it be >> hidden? >> >> ** >> Hi everyone, >> >> I need some help. Originally on a form I had numerous values defined in >> selection field ID 7 (status). Several years later we changed the value >> and alias on 3 of those selections within that field. The actual >> 'numbering' did not change. When you look on the form everything is fine >> and has been for years. >> >> So now to the dilemma I have a new filter in which the Run If >> contains a qualification using one of those 3 'changed' values. >> >> It doesn't matter if I use the value or the enumId, after I save it, and >> reopen it, it gives me the OLD value. So really who cares, because I always >> thought everything really worked off the enumId in the background. >> >> BUT, the filter does not understand what it is supposed to do with it. No >> error on filter save. The filter runs when it's supposed to but fails >> qualification when that particular item does not match the run if. >> >> I've checked the form definition, the field definition, the >> field_enum_values data and it's all what it is supposed to be. Where is >> this old info hiding out? The filter is newly created. These particular >> field selection values have not been used in a run if before so never saw >> the issue. >> >> Thanks for your help in advance! >> >> Susan >> >> Susan Palmer >> ShopperTrak >> 200 W Monroe St >> 11th Floor >> Chicago, IL 60606 >> 312-529-5325 >> spal...@shoppertrak.com >> >> >> >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Selection field enumId and value - where else can it be hidden?
So it got me thinking and I conducted an experiment I added another value to the selection field (at the bottom of course), saved the form. Reopened the filter, it still showed the incorrect value and when I tried to change it to the correct one I did get a message this time that it wasn't valid. When I used the number it saved but again upon displayed it as the wrong words. On Mon, May 16, 2011 at 5:21 PM, Susan Palmer wrote: > My apologies for not including our version info: > ARS 7.0.1P2 using admin tool v7.0.1P3 > Oracle 10g > Custom form > > Only one view (default) on the form. > Filter works when you eliminate that part of the qualification. > Not wrong form or wrong field (trying not to be insulted :) ) > Checked the alias and everything is appears as expected. > > Thanks so far .. > > Susan > > > > On Mon, May 16, 2011 at 5:01 PM, Joe Martin D'Souza wrote: > >> ** >> >> You have checked in the right places and I am inclined to say that its >> almost impossible for the old values to be validated as valid, when saving a >> filter.. >> >> Since you say that you have even tried using the fields enumerated value >> while saving the filter, the only other possibility is you are checking it >> on the wrong form, or the wrong field or both.. >> >> Also, for a good measure, make sure that they don’t have the old value in >> the alias.. >> >> Cheers >> >> Joe >> >> >> *From:* Susan Palmer >> *Sent:* Monday, May 16, 2011 5:51 PM >> *Newsgroups:* public.remedy.arsystem.general >> *To:* arslist@ARSLIST.ORG >> *Subject:* Selection field enumId and value - where else can it be >> hidden? >> >> ** >> Hi everyone, >> >> I need some help. Originally on a form I had numerous values defined in >> selection field ID 7 (status). Several years later we changed the value >> and alias on 3 of those selections within that field. The actual >> 'numbering' did not change. When you look on the form everything is fine >> and has been for years. >> >> So now to the dilemma I have a new filter in which the Run If >> contains a qualification using one of those 3 'changed' values. >> >> It doesn't matter if I use the value or the enumId, after I save it, and >> reopen it, it gives me the OLD value. So really who cares, because I always >> thought everything really worked off the enumId in the background. >> >> BUT, the filter does not understand what it is supposed to do with it. No >> error on filter save. The filter runs when it's supposed to but fails >> qualification when that particular item does not match the run if. >> >> I've checked the form definition, the field definition, the >> field_enum_values data and it's all what it is supposed to be. Where is >> this old info hiding out? The filter is newly created. These particular >> field selection values have not been used in a run if before so never saw >> the issue. >> >> Thanks for your help in advance! >> >> Susan >> >> Susan Palmer >> ShopperTrak >> 200 W Monroe St >> 11th Floor >> Chicago, IL 60606 >> 312-529-5325 >> spal...@shoppertrak.com >> >> >> >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Selection field enumId and value - where else can it be hidden?
No offence meant Susan.. Sometimes the best of us tend to overlook the most simplest things.. That’s why they call our errors human errors :-) When you checked in your field_enum_data, what query did you use? I am wondering if the old rows were not deleted in that table when the new rows were inserted.. Joe From: Susan Palmer Sent: Monday, May 16, 2011 6:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Selection field enumId and value - where else can it be hidden? ** My apologies for not including our version info: ARS 7.0.1P2 using admin tool v7.0.1P3 Oracle 10g Custom form Only one view (default) on the form. Filter works when you eliminate that part of the qualification. Not wrong form or wrong field (trying not to be insulted :) ) Checked the alias and everything is appears as expected. Thanks so far .. Susan On Mon, May 16, 2011 at 5:01 PM, Joe Martin D'Souza wrote: ** You have checked in the right places and I am inclined to say that its almost impossible for the old values to be validated as valid, when saving a filter.. Since you say that you have even tried using the fields enumerated value while saving the filter, the only other possibility is you are checking it on the wrong form, or the wrong field or both.. Also, for a good measure, make sure that they don’t have the old value in the alias.. Cheers Joe From: Susan Palmer Sent: Monday, May 16, 2011 5:51 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Selection field enumId and value - where else can it be hidden? ** Hi everyone, I need some help. Originally on a form I had numerous values defined in selection field ID 7 (status). Several years later we changed the value and alias on 3 of those selections within that field. The actual 'numbering' did not change. When you look on the form everything is fine and has been for years. So now to the dilemma I have a new filter in which the Run If contains a qualification using one of those 3 'changed' values. It doesn't matter if I use the value or the enumId, after I save it, and reopen it, it gives me the OLD value. So really who cares, because I always thought everything really worked off the enumId in the background. BUT, the filter does not understand what it is supposed to do with it. No error on filter save. The filter runs when it's supposed to but fails qualification when that particular item does not match the run if. I've checked the form definition, the field definition, the field_enum_values data and it's all what it is supposed to be. Where is this old info hiding out? The filter is newly created. These particular field selection values have not been used in a run if before so never saw the issue. Thanks for your help in advance! Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 spal...@shoppertrak.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Web Service Error Handling (Oracle BPEL)
Hi All, I need to do error handling when an external system passes information to Remedy via a web service. Scenario: Oracle BPEL sends a new request to a Remedy staging table. Filters validate the data (Submit) and need to pass an error code back as output response if data is invalidated. I tried using error messages in a filter but the xml format created is not structured and I would like to have preconfigured error codes i.e. table storing the codes. Can anyone share some thoughts how I can accommodate data driven error code responses? Thanks Francois Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road & Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Selection field enumId and value - where else can it be hidden?
My apologies for not including our version info: ARS 7.0.1P2 using admin tool v7.0.1P3 Oracle 10g Custom form Only one view (default) on the form. Filter works when you eliminate that part of the qualification. Not wrong form or wrong field (trying not to be insulted :) ) Checked the alias and everything is appears as expected. Thanks so far .. Susan On Mon, May 16, 2011 at 5:01 PM, Joe Martin D'Souza wrote: > ** > > You have checked in the right places and I am inclined to say that its > almost impossible for the old values to be validated as valid, when saving a > filter.. > > Since you say that you have even tried using the fields enumerated value > while saving the filter, the only other possibility is you are checking it > on the wrong form, or the wrong field or both.. > > Also, for a good measure, make sure that they don’t have the old value in > the alias.. > > Cheers > > Joe > > > *From:* Susan Palmer > *Sent:* Monday, May 16, 2011 5:51 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Selection field enumId and value - where else can it be hidden? > > ** > Hi everyone, > > I need some help. Originally on a form I had numerous values defined in > selection field ID 7 (status). Several years later we changed the value > and alias on 3 of those selections within that field. The actual > 'numbering' did not change. When you look on the form everything is fine > and has been for years. > > So now to the dilemma I have a new filter in which the Run If contains > a qualification using one of those 3 'changed' values. > > It doesn't matter if I use the value or the enumId, after I save it, and > reopen it, it gives me the OLD value. So really who cares, because I always > thought everything really worked off the enumId in the background. > > BUT, the filter does not understand what it is supposed to do with it. No > error on filter save. The filter runs when it's supposed to but fails > qualification when that particular item does not match the run if. > > I've checked the form definition, the field definition, the > field_enum_values data and it's all what it is supposed to be. Where is > this old info hiding out? The filter is newly created. These particular > field selection values have not been used in a run if before so never saw > the issue. > > Thanks for your help in advance! > > Susan > > Susan Palmer > ShopperTrak > 200 W Monroe St > 11th Floor > Chicago, IL 60606 > 312-529-5325 > spal...@shoppertrak.com > > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Mid-Tier 7.1 iexplorer 7
I think that’s true too about 7.5 handling this better.. As a workaround, maybe you could put a RED BOLD note on the logout page to close any other Remedy tabs that may be open. Joe -Original Message- From: patchsk Sent: Monday, May 16, 2011 9:33 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1 iexplorer 7 In midtier 7.5 onwards I think they change it, when you logout in one window, remedy will logout from all additional windows and close them. On May 16, 2:56 am, Frex Popo wrote: Hello everyone, If you have tabbing enabled in IE 7 (may be 8 as well). You start a remedy session and you open up new windows in additional browser tabs... when you close the seesion (log out) in one window, the other remain open... this could be a problem if someone connects with another user account since they will have access to information they shouldnt be seeing in the first place. ARS 7.1 P8 Mid-Tier 7.1 P5 Kind Regards frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Selection field enumId and value - where else can it be hidden?
You have checked in the right places and I am inclined to say that its almost impossible for the old values to be validated as valid, when saving a filter.. Since you say that you have even tried using the fields enumerated value while saving the filter, the only other possibility is you are checking it on the wrong form, or the wrong field or both.. Also, for a good measure, make sure that they don’t have the old value in the alias.. Cheers Joe From: Susan Palmer Sent: Monday, May 16, 2011 5:51 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Selection field enumId and value - where else can it be hidden? ** Hi everyone, I need some help. Originally on a form I had numerous values defined in selection field ID 7 (status). Several years later we changed the value and alias on 3 of those selections within that field. The actual 'numbering' did not change. When you look on the form everything is fine and has been for years. So now to the dilemma I have a new filter in which the Run If contains a qualification using one of those 3 'changed' values. It doesn't matter if I use the value or the enumId, after I save it, and reopen it, it gives me the OLD value. So really who cares, because I always thought everything really worked off the enumId in the background. BUT, the filter does not understand what it is supposed to do with it. No error on filter save. The filter runs when it's supposed to but fails qualification when that particular item does not match the run if. I've checked the form definition, the field definition, the field_enum_values data and it's all what it is supposed to be. Where is this old info hiding out? The filter is newly created. These particular field selection values have not been used in a run if before so never saw the issue. Thanks for your help in advance! Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 spal...@shoppertrak.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Selection field enumId and value - where else can it be hidden?
What version are you on? Also did you check each view of the form for the
Alias value?
Also as a test you can try the following to see if the filter fires ...
Say you are trying to compare against enum 4. Instead of the filter saying
('Field' = 4) try (('Field > 3) AND ('Field' < 5)).
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Monday, May 16, 2011 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Selection field enumId and value - where else can it be hidden?
**
Hi everyone,
I need some help. Originally on a form I had numerous values defined in
selection field ID 7 (status). Several years later we changed the value and
alias on 3 of those selections within that field. The actual 'numbering' did
not change. When you look on the form everything is fine and has been for
years.
So now to the dilemma I have a new filter in which the Run If contains a
qualification using one of those 3 'changed' values.
It doesn't matter if I use the value or the enumId, after I save it, and reopen
it, it gives me the OLD value. So really who cares, because I always thought
everything really worked off the enumId in the background.
BUT, the filter does not understand what it is supposed to do with it. No
error on filter save. The filter runs when it's supposed to but fails
qualification when that particular item does not match the run if.
I've checked the form definition, the field definition, the field_enum_values
data and it's all what it is supposed to be. Where is this old info hiding
out? The filter is newly created. These particular field selection values
have not been used in a run if before so never saw the issue.
Thanks for your help in advance!
Susan
Susan Palmer
ShopperTrak
200 W Monroe St
11th Floor
Chicago, IL 60606
312-529-5325
spal...@shoppertrak.com
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Problems with adding Active Link Guides to a Packing List using java API
Hi, I have tried to put this post up a couple of times, so apologies if people ave already seen it. I am trying to create Packing Lists using the java api. I have been able to do this but I am having problems adding Active Link Gides and Filter Guides. The ReferenceType for both of these falls under the Container bucket. ReferenceType.CONTAINER, which resolves to the integer 6. When I try and add the Active Link Guide as 6 it does not show up in the Packing List. After further investigation I decided to get the References and print them to screen for a Packing List that already had an Active Link Guide. The output was as follows. Reference Name: null ReferenceType: 32783 Reference Name: ReferenceType: 6 When I saw this, I tried to add the active link guide as ReferenceType.PACKINGLIST_GUIDE which resolves to 32783. I received and Illegal Reference Type error for 32783. So I tried to do as in the above example but the Packing List would not accept a null value for the Reference Label. I have also tried to run the driver program and it cannot add an Active Link Guide. When I had a look at JavaDriver it looks like my code so it will not do it either. Thanks Nick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Selection field enumId and value - where else can it be hidden?
Hi everyone, I need some help. Originally on a form I had numerous values defined in selection field ID 7 (status). Several years later we changed the value and alias on 3 of those selections within that field. The actual 'numbering' did not change. When you look on the form everything is fine and has been for years. So now to the dilemma I have a new filter in which the Run If contains a qualification using one of those 3 'changed' values. It doesn't matter if I use the value or the enumId, after I save it, and reopen it, it gives me the OLD value. So really who cares, because I always thought everything really worked off the enumId in the background. BUT, the filter does not understand what it is supposed to do with it. No error on filter save. The filter runs when it's supposed to but fails qualification when that particular item does not match the run if. I've checked the form definition, the field definition, the field_enum_values data and it's all what it is supposed to be. Where is this old info hiding out? The filter is newly created. These particular field selection values have not been used in a run if before so never saw the issue. Thanks for your help in advance! Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 spal...@shoppertrak.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reset Password At Login, Web Version
What's the workaround? Drew On Mon, May 16, 2011 at 11:18 AM, Bala iLink wrote: > ** > Hi Drew > > Yes BMC accepted this issue and currently suggested a workaround to fix it > > Thanks > Bala > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ITSM - Location information
Claire, One of the issues with the Region/Site/Department hierarchy from days of yore is that it blended physical places with the company's organization, which did not always mesh well. Departments frequently span multiple locations, so trying to force them together can be problematic. One of the good things about the more recent versions of ITSM is that they separate this out. If you've been working with the Region/Site/Department fields for a while, it can take time to un-learn what you know and start to think of them as different structures altogether. One thing to keep in mind is to keep your site information physical/tangible. A "Site" is a place you can walk into and touch, probably with a door. The organization structure would come from your org chart (more so anyway). Our locations are defined as follows: Region = State name Site Group = City name (keeps it unique) Site = Building within the city. Across all of our locations, the building names are unique, so there's no confusion there. Some cities only have one building, and in those cases the Site Group tends to be the same as the Site name. In looking at your company's web page, it appears you operate completely within the state of Texas, so having the state name be the Region probably doesn't make sense and the regions you've outlined below look well-defined. Using the name of the various hospitals as Site Groups (think of site groups as campuses) seems to be a natural fit. And then the Sites would be the individual buildings on each campus. Perhaps putting a short abbreviation of the hospital name as the prefix for the site (TWDL-Medical Plaza 1, NW-North Tower, etc) would help keep them easily identifiable and grouped on the menus. I could see where individual buildings might not be granular enough, and so you'd want to break it down a little further, "NW-North Tower ER", "NW-North Tower Radiology" or something. Be careful not to go too far with that though, or your Site list will get unruly. It's also a slippery slope in terms of separating your thinking about sites and departments (sites-physical, department-org chart). As far as the departments go, you'll have to look at your org chart to sort that out. Keep in mind that while some physical locations might have the same or similar name as a department, they are different things. The "Emergency Room" is a location. "Emergency Services" is the department (which is what would be used for funding, I'd guess). Obviously, the examples are from someone on the outside and might not make sense, but hopefully they give you some food for thought. Thad On Mon, May 16, 2011 at 10:06 AM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > ** > Along those same lines sort of... > > How do you translate your old Region/Site/Department listings to the new > formula. > > We have 12 hospitals, each hospital has an Emergency Center. > > Old Format > *Region Site Department* > NorthwestNorth Tower Emergency Center > SouthwestBuilding1 Emergency Center > Northeast North Tower Emergency Center > Northeast North Tower Labor and Delivery > Northeast North Tower Laboratory > Southeast Hospital Bldg Emergency Center > Southeast Hospital Bldg Labor and Delivery > Southeast Hospital Bldg Laboratory > > > We need to keep the "Emergency Center" as generic as possible because of > funding/sorting etc. The same thing happens with other Departments... > Labor and Delivery, Laboratory, etc... > > We will get a request asking how many calls have come from the Emergency > Center at NW or we will get a request asking how many calls have come from > all of the Emergency Centers. > > With the limitations of having Site Group be unique, we are not sure how to > proceed. > > > *Claire Sanford* > Information Systems Division > Memorial Hermann Healthcare System > System Services Tower North - 2:105 > 920 Frostwood, Houston, TX 77024 > Phone: 713 338 6035 > claire.sanf...@memorialhermann.org* * > > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn > *Sent:* Monday, May 16, 2011 8:23 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ITSM Multi-tenancy and people company restriction dilema > > My company has this requirement as well. There are governmental > regulations that require certain arrangements between different divisions of > companies. In the case of my employer, we have FERC regulations > (specifically market affiliate rules) that make it so that, to oversimplify > things, our corporate Remedy Incidents, Changes, etc. cannot be accessible > to some of our divisions. At the same time, since they pay our corporate > division’s I.T. de
Re: Reset Password At Login, Web Version
Hi Drew Yes BMC accepted this issue and currently suggested a workaround to fix it Thanks Bala > 2011/5/12 Drew Shuller : > > ** > > Bala, support was able to help. I had to set the Authentication Server in > > the Mid-Tier config tool. This fixed the original problem, but yes, we're > > getting ARERR 49003, Old Password Is Not Correct. I mentioned this to > > support a couple of hours ago. I'm glad you responded; now that I know it's > > un-fixable right now I can move on. BTW 49003 is not in the Error Messages > > guide. Thanks for the help! > > > > Drew > > > > On Thu, May 12, 2011 at 10:50 AM, Bala iLink > > wrote: > >> > >> ** > >> HI > >> > >> They are able to see the change password but there is a bug in OTB In > >> Midtier change password is not working as it always throw an error msg "Old > >> Password is not correct" but it is working fine in user tool > >> > >> we have raised a ticket with bmc waiting for the response > >> > >> Thanks > >> Bala > >> > >> Date: Tue, 10 May 2011 11:40:22 -0600 > >> From: drew.shul...@gmail.com > >> Subject: Reset Password At Login, Web Version > >> To: arslist@ARSLIST.ORG > >> > >> ** > >> Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users > >> are prompted to change their password when logging into the User Tool, but > >> not when they are logging onto the web version. Is this expected behavior? > >> Have I missed a setting somewhere? Thanks for the help! > >> > >> Drew Shuller > >> Remedy Admin > >> Joint Task Force Bravo > >> Soto Cano Air Base > >> Comayagua, Honduras > >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
ITSM - Location information
Along those same lines sort of... How do you translate your old Region/Site/Department listings to the new formula. We have 12 hospitals, each hospital has an Emergency Center. Old Format Region Site Department NorthwestNorth Tower Emergency Center SouthwestBuilding1 Emergency Center Northeast North Tower Emergency Center Northeast North Tower Labor and Delivery Northeast North Tower Laboratory Southeast Hospital Bldg Emergency Center Southeast Hospital Bldg Labor and Delivery Southeast Hospital Bldg Laboratory We need to keep the "Emergency Center" as generic as possible because of funding/sorting etc. The same thing happens with other Departments... Labor and Delivery, Laboratory, etc... We will get a request asking how many calls have come from the Emergency Center at NW or we will get a request asking how many calls have come from all of the Emergency Centers. With the limitations of having Site Group be unique, we are not sure how to proceed. Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 claire.sanf...@memorialhermann.org From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, May 16, 2011 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Multi-tenancy and people company restriction dilema My company has this requirement as well. There are governmental regulations that require certain arrangements between different divisions of companies. In the case of my employer, we have FERC regulations (specifically market affiliate rules) that make it so that, to oversimplify things, our corporate Remedy Incidents, Changes, etc. cannot be accessible to some of our divisions. At the same time, since they pay our corporate division's I.T. department to maintain their infrastructure and perform some additional I.T. functions, they need to be able to create Incidents and RFCs to be assigned to corporate I.T. There are a few possible workarounds I've discovered within ITSM for this, but they each have their downsides. * Option 1: Make an additional group or groups under that operating company that the individuals within the primary company can pick up tickets upon assignment and either work them there, or reassign them to the "real" assignee group. This may end up being more work for those supporting both assignments and Remedy users. However, it should work ok if you have everything go through a centralized service desk and let them reassign things to the appropriate groups. * Option 2: Set up service requests in SRM so that individuals in these other companies can submit requests that go to other companies. Multi-tenancy can bite you here as well depending on how you set the permissions to the forms, but this solution seems to work fine for me. The main down side is that if the operating company is already using Incident management, they aren't going to be happy to need to bring up another screen entirely just to submit something to the primary company's I.T. department, especially if they already have an Incident they have been working on. * Option 3: Do not change anything in Remedy, just make it a business process change where the operating companies are required to contact the primary company's service desk to have them submit Incidents, Changes, etc. on behalf of the operating company's employees. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, May 13, 2011 2:53 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Multi-tenancy and people company restriction dilema ** My question would be. If they cannot see Incidents for other companies why would they be creating Incident for another company. One of the ITIL steps when a new Incident is created is to determine if this is a duplicate or if there is alrady another Incident opened with the same issue. -Original Message- From: Robert Heverley To: arslist Sent: Fri, May 13, 2011 3:28 pm Subject: Re: ITSM Multi-tenancy and people company restriction dilema ** Hi Andrew, We are currently experiencing the same issue and cannot seem to find an easy work around. It is All or Nothing with no in between. I hope someone out there can provide us with something. Robert On Fri, May 13, 2011 at 11:15 AM, Andrew C Goodall mailto:ago...@jcpenney.com>> wrote: ** All, We have a dilemma with the current multi-tenancy design of ITSM (we're using ITSM 7.5.01). We require multi-tenancy
Ryan Kountz is out of the office.
I will be out of the office starting 05/16/2011 and will not return until 05/23/2011. I will respond to your message when I return. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Daytona RUG
Can anyone give me details about the RUG scheduled this Wednesday (5/18) in Daytona Florida? ~~ Terri This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your system without copying it and notify sender by reply email so that our records can be corrected. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Mid-Tier 7.1 iexplorer 7
In midtier 7.5 onwards I think they change it, when you logout in one window, remedy will logout from all additional windows and close them. On May 16, 2:56 am, Frex Popo wrote: > Hello everyone, > > If you have tabbing enabled in IE 7 (may be 8 as well). You start a remedy > session and you open up new windows in additional browser tabs... when you > close the seesion (log out) in one window, the other remain open... this > could be a problem if someone connects with another user account since they > will have access to information they shouldnt be seeing in the first place. > > ARS 7.1 P8 > Mid-Tier 7.1 P5 > > Kind Regards > frex > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: error after installation
Try disabling the port mapper and restart arsystem. On May 16, 5:40 am, "Nair, Rajesh SISPL" wrote: > Dear List > I have just installed ARSYTEM 7.5 version on a test system onwindows 2k3 > system and oracle 10G r2 > When I am getting this error when opening server info form > ARERR [8203] The server's RPC version is not supported. : RPC: Program > unavailable > > With Best Regards > Rajesh Nair > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Mid Tier Error - 7.6.04
Is this on a new installation? REMEDY.ARDBC.APPQUERY is the plugin to support overview console on the homepage. Verify if you have this file in your system: "C:\Program Files\BMC Software\ARSystem\pluginsvr\qry\conquery.jar" This is from windows but you can look for similar path in your IBM OS. And in '"C:\Program Files\BMC Software\ARSystem\pluginsvr \pluginsvr_config.xml" verify if the lines are there related to remedy.adbc.appquery, with correct java port number( is the default). Also see if you have portmapper enabled. If everything is in place and still you are seeing the errors then in the log4J file set the log type to DEBUG and restart the plugin svr or arsystem and you can see more details. On May 16, 12:42 am, Vaibhav Singhal wrote: > ** > > Hi List, > > > > Environment information - > > > > ARS 7.6.04 on AIX > > ITSM 7.6.04 > > SLM 7.6.04 > > Oracle 11g > > IBM websphere > > > > > > > > Issue is - > > > > Error message on top of home page, if we try to access system via thin client > - > > > > Message not in catalog; Message number = 8755 > : REMEDY.ARDBC.APPQUERY(ARERR8755) > > > > > > I scanned knowledge base, and found some related issue, and suggested > solution was either a restart orsome Java PluginJar files Path > inpluginsvr_config.xml. > > Restart is not a solution. > > > > Has anyone experienced this issue before? > > Any suggestion is much appreciated. > > > > > > Regards, > > Vab > > > > ::DISCLAIMER:: > --- > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > It shall not attach any liability on the originator or HCL or its affiliates. > Any views or opinions presented in > this email are solely those of the author and may not necessarily reflect the > opinions of HCL or its affiliates. > Any form of reproduction, dissemination, copying, disclosure, modification, > distribution and / or publication of > this message without the prior written consent of the author of this e-mail > is strictly prohibited. If you have > received this email in error please delete it and notify the sender > immediately. Before opening any mail and > attachments please check them for viruses and defect. > ---_attend > WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ITSM Multi-tenancy and people company restriction dilema
My company has this requirement as well. There are governmental regulations that require certain arrangements between different divisions of companies. In the case of my employer, we have FERC regulations (specifically market affiliate rules) that make it so that, to oversimplify things, our corporate Remedy Incidents, Changes, etc. cannot be accessible to some of our divisions. At the same time, since they pay our corporate division’s I.T. department to maintain their infrastructure and perform some additional I.T. functions, they need to be able to create Incidents and RFCs to be assigned to corporate I.T. There are a few possible workarounds I’ve discovered within ITSM for this, but they each have their downsides. · Option 1: Make an additional group or groups under that operating company that the individuals within the primary company can pick up tickets upon assignment and either work them there, or reassign them to the “real” assignee group. This may end up being more work for those supporting both assignments and Remedy users. However, it should work ok if you have everything go through a centralized service desk and let them reassign things to the appropriate groups. · Option 2: Set up service requests in SRM so that individuals in these other companies can submit requests that go to other companies. Multi-tenancy can bite you here as well depending on how you set the permissions to the forms, but this solution seems to work fine for me. The main down side is that if the operating company is already using Incident management, they aren’t going to be happy to need to bring up another screen entirely just to submit something to the primary company’s I.T. department, especially if they already have an Incident they have been working on. · Option 3: Do not change anything in Remedy, just make it a business process change where the operating companies are required to contact the primary company’s service desk to have them submit Incidents, Changes, etc. on behalf of the operating company’s employees. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, May 13, 2011 2:53 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Multi-tenancy and people company restriction dilema ** My question would be. If they cannot see Incidents for other companies why would they be creating Incident for another company. One of the ITIL steps when a new Incident is created is to determine if this is a duplicate or if there is alrady another Incident opened with the same issue. -Original Message- From: Robert Heverley To: arslist Sent: Fri, May 13, 2011 3:28 pm Subject: Re: ITSM Multi-tenancy and people company restriction dilema ** Hi Andrew, We are currently experiencing the same issue and cannot seem to find an easy work around. It is All or Nothing with no in between. I hope someone out there can provide us with something. Robert On Fri, May 13, 2011 at 11:15 AM, Andrew C Goodall mailto:ago...@jcpenney.com>> wrote: ** All, We have a dilemma with the current multi-tenancy design of ITSM (we’re using ITSM 7.5.01). We require multi-tenancy for multiple operating companies to restrict access of IT support staff members from seeing incidents in another operating company. However, by implementing multi-tenancy and un-checking unrestricted company access causes other unwanted side affects due to Assignee Groups (112) permissions, namely the following: 1. Incident Management - Users can NOT see all customer companies in the Customer company drop down list. We need or IT support staff to be able to open an incident for any defined customer companies and not just operating companies they have access permissions to. 2. Problem Management – Vendor Tab – Vendor Name will not list vendor companies unless you have access permissions to the specified vendor company. In a large enterprise scenario with a large centralized service desk it is impractical to keep the CTM:people company permissions updated for IT support staff in the service desk with access to all Customer and Vendor companies. Currently my workaround is to use Data Import tool to update assignee groups (112) to “Public”, but this is frustrating too, since now I have to add this to the process whenever adding customer and vendor companies, as well as to the customer and vendor company people. Does any one else have this frustration with multi tenancy and non “unrestricted” people? Does anybody have any suggestions or know if this behavior changes in 7.6.04? Does anyone know of a best practice solution for allowing unrestricted access to Customer and Vendor companies but not operating companies? Thanks in advance. In the mean time I’ll open an RFE ☺ Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <
Re: Developer Studio 7.6.04 Download
Hi, I assume that you would want the patched version of 7.6.04, SP1: https://webapps.bmc.com/epd/faces/patchDnld.jsp If not, just click on "Licensed Products" instead of "Product Patches". You will need a valid support login. You should look for the "AR System Clients"-package, which includes DevStudio. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi List, > Please tell me from where i can download the developer studio 7.6.04.Not > able to find locate in the BMC site loc. > Please help me... > > Regards, > Gopal > -- > View this message in context: > http://old.nabble.com/Developer-Studio-7.6.04-Download-tp31628184p31628184.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Developer Studio 7.6.04 Download
Hi List, Please tell me from where i can download the developer studio 7.6.04.Not able to find locate in the BMC site loc. Please help me... Regards, Gopal -- View this message in context: http://old.nabble.com/Developer-Studio-7.6.04-Download-tp31628184p31628184.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: error after installation
Dear Rajesh in BMC Document its like this " There was an error creating an RPC connection, because this version of AR System server is no longer supported. To continue, upgrade to a later version of AR System. " you should install the latest version of AR server or the latest patch 007 what is the patch you installed and if you did not install the patch update the patch into 007 it will help B/R On Mon, May 16, 2011 at 1:40 PM, Nair, Rajesh SISPL wrote: > ** > > Dear List > > I have just installed ARSYTEM 7.5 version on a test system onwindows 2k3 > system and oracle 10G r2 > > When I am getting this error when opening server info form > > ARERR [8203] The server's RPC version is not supported. : RPC: Program > unavailable > > > > With Best Regards > > *Rajesh Nair* > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Mohammad Asaad Support Engineer MIS / e- Services +966568503130 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
error after installation
Dear List I have just installed ARSYTEM 7.5 version on a test system onwindows 2k3 system and oracle 10G r2 When I am getting this error when opening server info form ARERR [8203] The server's RPC version is not supported. : RPC: Program unavailable With Best Regards Rajesh Nair ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Mid-Tier 7.1 iexplorer 7
Hello everyone, If you have tabbing enabled in IE 7 (may be 8 as well). You start a remedy session and you open up new windows in additional browser tabs... when you close the seesion (log out) in one window, the other remain open... this could be a problem if someone connects with another user account since they will have access to information they shouldnt be seeing in the first place. ARS 7.1 P8 Mid-Tier 7.1 P5 Kind Regards frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ARS 7,5 Patch004 - REMEDY.ARF.CAI (ARERR 8755).
Dear frex, you should update to patch 007 its solved there B/R On Mon, May 16, 2011 at 10:42 AM, Frex Popo wrote: > ** > it is, as all the other plugins. :) > > > --- En date de : *Ven 13.5.11, vikram_k * a > écrit : > > > De: vikram_k > Objet: Re: ARS 7,5 Patch004 - REMEDY.ARF.CAI (ARERR 8755). > À: arslist@ARSLIST.ORG > Date: Vendredi 13 mai 2011, 12h17 > > > hi, > > Can you please check if the REMEDY.ARF.CAI plugin is mentioned in the > ar.cgf > file?? > > Thanks, > Vikram > > Frex Popo wrote: > > > > Hello everyone, > > > > I have users who are unable to create tickets in on of the nodes of a > > server group. The they get error "The Plugin sepcified does not exist" > > REMEDY.ARF.CAI (ARERR 8755). > > > > I have restarted the server with the Plugin log enabled and I see the > > followings: > > > > /ARFILTERAPI Plug-In Loaded: REMEDY.ARF.CAI version 1 > > Entering ARPluginInitialization > > REMEDY.ARF.CAI> Loaded AR config info. rc=0 > > Leaving ARPluginInitialization > > Entering ARPluginCreateInstance > > Setting server port and RPC. port=5 RPC=0 > > rc=0. > > Initialize client type to 6001. > > CreateEvent completed. event=2500 > > Created 1 threads for CAI Plugin. > > CheckForUnprocessedEvents returned rc=0 > > Leaving ARPluginCreateInstance rc=0 > > Entering ARPluginInitialization > > Loaded AR config info. rc=0 > > Leaving ARPluginInitialization > > > > So where could the problem be? > > > > Many thanks in advance > > > > frex > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > > -- > View this message in context: > http://old.nabble.com/ARS-7%2C5-Patch004---REMEDY.ARF.CAI-%28ARERR-8755%29.-tp31609184p31610142.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Mohammad Asaad Support Engineer MIS / e- Services +966568503130 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ARS 7,5 Patch004 - REMEDY.ARF.CAI (ARERR 8755).
Yes we have a load balancer. Port mapper is disabled... using a specific port. The rest of the info I dont have ... I will have check to check next time I am on client site. Thanks Tauf, --- En date de : Ven 13.5.11, Chowdhury, Tauf a écrit : De: Chowdhury, Tauf Objet: Re: ARS 7,5 Patch004 - REMEDY.ARF.CAI (ARERR 8755). À: arslist@ARSLIST.ORG Date: Vendredi 13 mai 2011, 14h24 Frex, A couple of questions: 1. Are you using a load balancer? 2. If so, do you have persistency set up on it? 3. Is port mapper enabled? 4. Did you put any entries into your host file? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k Sent: Friday, May 13, 2011 6:17 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7,5 Patch004 - REMEDY.ARF.CAI (ARERR 8755). hi, Can you please check if the REMEDY.ARF.CAI plugin is mentioned in the ar.cgf file?? Thanks, Vikram Frex Popo wrote: > > Hello everyone, > > I have users who are unable to create tickets in on of the nodes of a > server group. The they get error "The Plugin sepcified does not exist" > REMEDY.ARF.CAI (ARERR 8755). > > I have restarted the server with the Plugin log enabled and I see the > followings: > > /ARFILTERAPI Plug-In Loaded: REMEDY.ARF.CAI version 1 > Entering ARPluginInitialization > REMEDY.ARF.CAI> Loaded AR config info. rc=0 > Leaving ARPluginInitialization > Entering ARPluginCreateInstance > Setting server port and RPC. port=5 RPC=0 > rc=0. > Initialize client type to 6001. > CreateEvent completed. event=2500 > Created 1 threads for CAI Plugin. > CheckForUnprocessedEvents returned rc=0 > Leaving ARPluginCreateInstance rc=0 > Entering ARPluginInitialization > Loaded AR config info. rc=0 > Leaving ARPluginInitialization > > So where could the problem be? > > Many thanks in advance > > frex > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > -- View this message in context: http://old.nabble.com/ARS-7%2C5-Patch004---REMEDY.ARF.CAI-%28ARERR-8755%29.-tp31609184p31610142.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ARS 7,5 Patch004 - REMEDY.ARF.CAI (ARERR 8755).
it is, as all the other plugins. :) --- En date de : Ven 13.5.11, vikram_k a écrit : De: vikram_k Objet: Re: ARS 7,5 Patch004 - REMEDY.ARF.CAI (ARERR 8755). À: arslist@ARSLIST.ORG Date: Vendredi 13 mai 2011, 12h17 hi, Can you please check if the REMEDY.ARF.CAI plugin is mentioned in the ar.cgf file?? Thanks, Vikram Frex Popo wrote: > > Hello everyone, > > I have users who are unable to create tickets in on of the nodes of a > server group. The they get error "The Plugin sepcified does not exist" > REMEDY.ARF.CAI (ARERR 8755). > > I have restarted the server with the Plugin log enabled and I see the > followings: > > /ARFILTERAPI Plug-In Loaded: REMEDY.ARF.CAI version 1 > Entering ARPluginInitialization > REMEDY.ARF.CAI> Loaded AR config info. rc=0 > Leaving ARPluginInitialization > Entering ARPluginCreateInstance > Setting server port and RPC. port=5 RPC=0 > rc=0. > Initialize client type to 6001. > CreateEvent completed. event=2500 > Created 1 threads for CAI Plugin. > CheckForUnprocessedEvents returned rc=0 > Leaving ARPluginCreateInstance rc=0 > Entering ARPluginInitialization > Loaded AR config info. rc=0 > Leaving ARPluginInitialization > > So where could the problem be? > > Many thanks in advance > > frex > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > -- View this message in context: http://old.nabble.com/ARS-7%2C5-Patch004---REMEDY.ARF.CAI-%28ARERR-8755%29.-tp31609184p31610142.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
