Re: PROBLEM :Invoking 3rd party sms gateway URL via remedy and capturing the response.
Thanks all, last night we were able to write a filter plug-in for the same. And it works fine.. Just a bit impatience on my side to post the issue too soon. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, May 09, 2012 6:23 AM To: arslist@ARSLIST.ORG Subject: Re: PROBLEM :Invoking 3rd party sms gateway URL via remedy and capturing the response. ** I try to keep things on the server side when I can. Too many variables on the client side to dream of dealing with. wget is another program you can use. A filter plugin would not be hard to write. I think it could be done in 100 lines of code. On Tue, May 8, 2012 at 7:01 PM, Chuck cpg...@gmail.commailto:cpg...@gmail.com wrote: ** I agree call the URL from the AR Server. View fields are inherently limited by whatever version of IE dll, ocx whatever. I use perl's http libs to get data via urls. Active Link - Service Call - Filter - Set Fields Run Process (Blocking process) - Perl On Tuesday, May 8, 2012 4:22:16 AM UTC-5, Vikram wrote: Hi, I am in search of something I have not done before. We are trying to implement sms functionality for one of our customer. In short the requirement is such that we have a sms gateway URL which has destination number, and 2 text fields embedded into the URL. Once when we hit the URL with this info we get a 3 digit code in response which tell us about the status of the sms i.e. Delivered, failed, pending etc. This code is what the customer needs to record for auditing purpose. I am not sure how can we achieve this via Remedy workflow. Can any one help me with this. Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.6.04 Consoles slow to open with IE 6 SP2
Hi, We are deploying ITSM 7.6.04 to a user community using IE 6 SP2 and IE 6 SP3. (We cannot get the browsers upgraded at this stage.) IE 6 SP3 works ok but when using IE 6 SP2 there is a long delay when opening the INC, CHG and PBM Consoles of several minutes. All other forms peform ok, we just get a delay when opening the consoles. IE 6 SP2 and IP 6 SP 3 appear to be configured the same, has anyone else seen this issue? Regards Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.6.04 Consoles slow to open with IE 6 SP2
Phil Download Fiddler, load the website, and look at the statistics to see what is taking the time to load. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Nested Active Links
Any help would be greatly appreciated. Regards, Sapna On Fri, May 4, 2012 at 9:55 PM, Sapna Motwani sapana.motw...@gmail.comwrote: Hi, I have a situation where I have three tables, Table 1 Employee Table with two columns Employee Name name and Employee ID (Primary Key, GUID) (Employee Master Form) Table 2 Available Roles with two columns Available Roles and Role ID (Role Master Form) Table 3 Selected Roles with two columns Selected Roles and Selected Role ID (Emp-Role Relationship Form) (Emp ID and Role ID integration) Now, I have to implement a workflow which can move multiple Available Roles to Selected Roles table for multiple Employees (Selected Rows of Employee Master) i.e. On click of Assign Role Button multiple selected records from Available Roles table (Role Master Form) should get pushed to Selected Roles table (Emp-Role Relationship Form) and roles should get assigned to selected Employees. (Employee Master Form). I have created a Active link guide which runs for selected rows of Available table and push the selected roles to Selected Role table (Emp-Role relationship form) for one employee at a time. Please help/assist to do nesting of active links guides so that multiple roles can be assigned to multiple employees in one go. Any help would be highly appreciated. Thanks in anticipation. Regards, Sapna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.6 upgrade from 7.0.03 Patch 9
We are upgrading the ITSM 7.0.03 Patch 9 to 7.6.04. - Upgrade ARServer from 7.1 to 7.6 done - OK - Upgrade Atrium from 7.1 to 7. done - OK - Upgrade ITSM from 7.0.03 PAtch 9 to 7.6.04 failed - KO The logs about upgrade ITSM writing problem with import form Help Desk and other. Here some row of the log. [ERROR][Fri May 04 18:00:27.036] ImportFileNode- ARImport() for hpd_deplapp. def returned non-zero return code 2 [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 : 60900 [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 Field does not exist on current form HPD:Help Desk : 60900 [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 Field does not exist on current form HPD:Help Desk : 60900 [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 FielField does not exist on current form HPD:Help Deskd does not exist on current form HPD:Help Desk : 60900 [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 Field does not exist on current form HPD:Help Desk : 60900 [ERROR][Fri May 04 18:00:27.051] ImportFileNode- 552 The SQL database operation failed. 300851100 [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item was not imported HPD:Search-Worklog [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item was not imported HPD:Search-Associations [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item was not imported HPD:Search-Assignment Logs [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item was not imported HPD:IncidentInterface [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item was not imported HPD:CFG_IncidentWatchList [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item was not imported HPD:Help Desk [ERROR][Fri May 04 18:00:27.051] LoadComponent- Definition Import failed for D: \ISAB\Workflow\install\upgrade_from_7.0_to_7.5\systems\hpd\workflow\en\.\. \hpd_deplapp.def (return code 2) [ERROR][Fri May 04 18:08:10.551] ImportFileNode- ARImport() for HPD% Help_Desk2.def returned non-zero return code 2 [ERROR][Fri May 04 18:08:10.551] ImportFileNode- 313 Incompatible data types for intended relational operation. [ERROR][Fri May 04 18:08:10.551] ImportFileNode- 312 Incompatible data types for intended arithmetic operation. The installation finish successly but logging into the BMC Remedy User the incident Management don't work probably cause form HPD:Help Desk nto imported. Anyone done the upgrade to ITSM 7.6 with no problem? What the correct process? Thank's a lot. David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Nested Active Links
You have the right idea A form with a table where you can select multiple employees and a second table where you can select multiple roles. On button click call guide 1 that walks the employee table for selected rows. In guide 1 an Active Link calls guide 2 that walks the selected roles. In guide 2 an Active Link that does the push of employee.ID role.ID to table 3 Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of sapana motwani Sent: Wednesday, May 09, 2012 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Nested Active Links ** Any help would be greatly appreciated. Regards, Sapna On Fri, May 4, 2012 at 9:55 PM, Sapna Motwani sapana.motw...@gmail.commailto:sapana.motw...@gmail.com wrote: Hi, I have a situation where I have three tables, Table 1 Employee Table with two columns Employee Name name and Employee ID (Primary Key, GUID) (Employee Master Form) Table 2 Available Roles with two columns Available Roles and Role ID (Role Master Form) Table 3 Selected Roles with two columns Selected Roles and Selected Role ID (Emp-Role Relationship Form) (Emp ID and Role ID integration) Now, I have to implement a workflow which can move multiple Available Roles to Selected Roles table for multiple Employees (Selected Rows of Employee Master) i.e. On click of Assign Role Button multiple selected records from Available Roles table (Role Master Form) should get pushed to Selected Roles table (Emp-Role Relationship Form) and roles should get assigned to selected Employees. (Employee Master Form). I have created a Active link guide which runs for selected rows of Available table and push the selected roles to Selected Role table (Emp-Role relationship form) for one employee at a time. Please help/assist to do nesting of active links guides so that multiple roles can be assigned to multiple employees in one go. Any help would be highly appreciated. Thanks in anticipation. Regards, Sapna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Consoles slow to open with IE 6 SP2
If upgrading IE is a problem, why not use Firefox? Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Phil [philip.bouc...@logica.com] Sent: Wednesday, May 09, 2012 3:58 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 Consoles slow to open with IE 6 SP2 Hi, We are deploying ITSM 7.6.04 to a user community using IE 6 SP2 and IE 6 SP3. (We cannot get the browsers upgraded at this stage.) IE 6 SP3 works ok but when using IE 6 SP2 there is a long delay when opening the INC, CHG and PBM Consoles of several minutes. All other forms peform ok, we just get a delay when opening the consoles. IE 6 SP2 and IP 6 SP 3 appear to be configured the same, has anyone else seen this issue? Regards Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Consoles slow to open with IE 6 SP2
IE6 is truly at the end of its life. Even Microsoft is aggressively trying to move people off IE6: http://www.ie6countdown.com/ The next version of AR System will not be supporting IE6 or IE7 due to the issues that they cause with modern web applications. While still supported on ITSM Suite 7.6.04, IE6 and IE7 are not recommended due to issues like this. I'm sure some within your organization will argue that the issue should be investigated and troubleshooting should be done to resolve it, but there does come a point where the right thing to do for all involved is to upgrade the browser. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Wednesday, May 09, 2012 7:11 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Consoles slow to open with IE 6 SP2 If upgrading IE is a problem, why not use Firefox? Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Phil [philip.bouc...@logica.com] Sent: Wednesday, May 09, 2012 3:58 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 Consoles slow to open with IE 6 SP2 Hi, We are deploying ITSM 7.6.04 to a user community using IE 6 SP2 and IE 6 SP3. (We cannot get the browsers upgraded at this stage.) IE 6 SP3 works ok but when using IE 6 SP2 there is a long delay when opening the INC, CHG and PBM Consoles of several minutes. All other forms peform ok, we just get a delay when opening the consoles. IE 6 SP2 and IP 6 SP 3 appear to be configured the same, has anyone else seen this issue? Regards Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.1 Audit Log
Hi , Currently i am using ITSM 7.1 problem management .My question is how to use the View Audit Log . I am aware of below . On the Problem Management console, click the Search Problem Console tab Open an problem Ticket . In the navigation pane, choose Functions View Audit Log. When i click the Audit Log i am getting audit log window is displaying but the data which it displays is not clearly. How to get The correct data when we click the View Audit Log. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Consoles slow to open with IE 6 SP2
To echo the others, I've noticed strange happenings and anomalies when users are on IE7, not even 6. Even if you by some miracle get this latency issue resolved, you are sure to run into plenty more issues with pages rendering properly, and javascript errors. Like the others said, it's time to let go of IE6. Good luck. On Wed, May 9, 2012 at 10:33 AM, Easter, David david_eas...@bmc.com wrote: IE6 is truly at the end of its life. Even Microsoft is aggressively trying to move people off IE6: http://www.ie6countdown.com/ The next version of AR System will not be supporting IE6 or IE7 due to the issues that they cause with modern web applications. While still supported on ITSM Suite 7.6.04, IE6 and IE7 are not recommended due to issues like this. I'm sure some within your organization will argue that the issue should be investigated and troubleshooting should be done to resolve it, but there does come a point where the right thing to do for all involved is to upgrade the browser. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Wednesday, May 09, 2012 7:11 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Consoles slow to open with IE 6 SP2 If upgrading IE is a problem, why not use Firefox? Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Phil [philip.bouc...@logica.com] Sent: Wednesday, May 09, 2012 3:58 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 Consoles slow to open with IE 6 SP2 Hi, We are deploying ITSM 7.6.04 to a user community using IE 6 SP2 and IE 6 SP3. (We cannot get the browsers upgraded at this stage.) IE 6 SP3 works ok but when using IE 6 SP2 there is a long delay when opening the INC, CHG and PBM Consoles of several minutes. All other forms peform ok, we just get a delay when opening the consoles. IE 6 SP2 and IP 6 SP 3 appear to be configured the same, has anyone else seen this issue? Regards Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Direct SQL question - in Log file ARACTSQL(xxx,0,-1,-2,1000000161)
Yup – true that.. and that sounds a lot more favorable than calculations in SQL as an upgrade would still preserve that customization just in case an upgrade on the DB changes the way that calculation needs to be done.. Joe From: Grooms, Frederick W Sent: Wednesday, May 09, 2012 10:00 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Direct SQL question - in Log file ARACTSQL(xxx,0,-1,-2,100161) ** True, but smiley could do something like Action 1 Set Fields setting a display only integer field to $SERVERTIMESTAMP$ Action 2 Direct SQL using the display only integer field (so there is no calculations in the direct SQL) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 08, 2012 10:35 PM To: arslist@ARSLIST.ORG Subject: Re: Direct SQL question - in Log file ARACTSQL(xxx,0,-1,-2,100161) ** Those will work when used within Filter or AL workflow on with most other actions besides Direct SQL. I do not think those are available for use with Direct SQL. From: Chuck Sent: Tuesday, May 08, 2012 7:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Direct SQL question - in Log file ARACTSQL(xxx,0,-1,-2,100161) ** So for my edification, why aren't you using the AR Time Functions? On Tuesday, May 8, 2012 2:20:28 PM UTC-5, smiley wrote: Hi all - I thought maybe I have my Direct SQL sort of working now. But I can't find any evidence of an Update occuring. Any ideas? Here is the Update statement in the Direct SQL: UPDATE HPD_Help_Desk SET UM_Opened_By = '$USER$', UM_Opened_Date = DATEDIFF(second,'1970-01-01 00:00:00','$TIMESTAMP$')-144000 WHERE Incident_Number = '$Incident Number$' AND Incident_Number != '' AND UM_Opened_By = ''; In the Log file, (I'm on Mid-Tier ITSM 7.6.03) my Active Link got past the Run If Qualifications and says it will run the Action 0. Then I get this mysterious line in the log file -- ARACTSQL(name of my AL,0, -1,-2 100161) Nothing past that, and the next active links run. Here is the actual log file: . . . ActiveLink: +UM:HPD:INC:OnOpen_510_OpenedBy_Upd True actions: action 0 ARACTSQL(+UM:HPD:INC:OnOpen_510_OpenedBy_Upd,0, -1,-2, 100161) . . . Does anyone know where I find out what these parameters are? I know the '100161' is the field id for Incident Number. I'm looking in ARUtilities in the SQL part to see if the Update occured and the 2 fields I'm trying to update are still blank: SELECT Incident_Number,UM_Opened_By,UM_Opened_Date,Last_Modified_By,Last_Modified_Date FROM HPD_Help_Desk where Incident_Number='INC00031823'; Thank you for any help!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
6.03.00 Compatibility Matrix Needed
Would anyone happen to have a copy? I seem to have misplaced mine from 2005... oddly, and all the links to it on the BMC site seem to be broken. Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 6.03.00 Compatibility Matrix Needed
Just a reminder that BMC Intellectual Property, which includes compatibility matrices, may not be distributed by any entity besides BMC. Doing so is a violation of the EULA. The files can be found on a BMC moderated download site here: https://communities.bmc.com/communities/docs/DOC-7077 You must first sign up for an account on the BMC Communities to have access to the documents. However, a support ID or being a current BMC customer is not a requirement to get that account - just agreeing to the EULA. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tales Parreiras da Silva Sent: Wednesday, May 09, 2012 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed ** Hi David. Here goes the file. Regards, Tales Parreiras da Silva _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 6.03.00 Compatibility Matrix Needed
I understand that concept and appreciate the link David, but BMC should stop breaking their web site links in previously released documentation if that's how they feel about it. -D From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, May 09, 2012 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed Just a reminder that BMC Intellectual Property, which includes compatibility matrices, may not be distributed by any entity besides BMC. Doing so is a violation of the EULA. The files can be found on a BMC moderated download site here: https://communities.bmc.com/communities/docs/DOC-7077 You must first sign up for an account on the BMC Communities to have access to the documents. However, a support ID or being a current BMC customer is not a requirement to get that account - just agreeing to the EULA. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tales Parreiras da Silva Sent: Wednesday, May 09, 2012 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed ** Hi David. Here goes the file. Regards, Tales Parreiras da Silva _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Menu Style issue on AST:Form
I created several fields with menus for the Application Class. Fields were created in Class manager, with menu style of Overwrite.When I added them to my AST:Application form the menu style was append. I tried to change it back to Overwrite in the AST form, but the change does not take. Whenever I save the form the menu style goes back to append. Has anyone else experienced this? -- Chris Danaceau 240-386-6728 Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Menu Style issue on AST:Form
Chris, How did you add those fields into your AST:Application form? Have you run Sync Asset UI with CMDB to display the field on Asset side.? Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Danaceau, Chris chris.danac...@finra.org To: arslist@ARSLIST.ORG Date: 05/09/2012 01:54 PM Subject:Menu Style issue on AST:Form Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** I created several fields with menus for the Application Class. Fields were created in Class manager, with menu style of Overwrite.When I added them to my AST:Application form the menu style was append. I tried to change it back to Overwrite in the AST form, but the change does not take. Whenever I save the form the menu style goes back to append. Has anyone else experienced this? -- Chris Danaceau 240-386-6728 Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Menu Style issue on AST:Form
Are you changing it on the base (primary) form or the join? From: Danaceau, Chris Sent: Wednesday, May 09, 2012 1:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Menu Style issue on AST:Form ** I created several fields with menus for the Application Class. Fields were created in Class manager, with menu style of Overwrite.When I added them to my AST:Application form the menu style was append. I tried to change it back to Overwrite in the AST form, but the change does not take. Whenever I save the form the menu style goes back to append. Has anyone else experienced this? -- Chris Danaceau 240-386-6728 Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
6.03.00 Compatibility Matrix Needed
I do find such statements interesting in a world where every document ends up in the Google cache, EULA or no EULA. Indeed, JSS gets a lot of good publicity/business from non-BMC/HP users with our online documentation that's been indexed and is of use to others studying SSO technologies. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 6.03.00 Compatibility Matrix Needed
David - I admire your knowledge of where everything is. However, one could point to the fact that 6.03.00 is no longer supported, or that the path to DOC-7077 is not that intuitive, but with the current state of the support folks, can you really use BMC and Intellectual in the same sentence (ok so it's a bit of sarcasm)? I would really encourage you to review some of the tickets in the BMC support system or listen into some of the support calls to see how well it's going. We get better answers here on the ARSlist. On a positive note - good luck with the quarterly earnings release later today - we're rooting for ya! - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 9, 2012 12:10:00 PM Subject: Re: 6.03.00 Compatibility Matrix Needed ** Just a reminder that BMC Intellectual Property, which includes compatibility matrices, may not be distributed by any entity besides BMC. Doing so is a violation of the EULA. The files can be found on a BMC moderated download site here: https://communities.bmc.com/communities/docs/DOC-7077 You must first sign up for an account on the BMC Communities to have access to the documents. However, a support ID or being a current BMC customer is not a requirement to get that account – just agreeing to the EULA. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tales Parreiras da Silva Sent: Wednesday, May 09, 2012 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed ** Hi David. Here goes the file. Regards, Tales Parreiras da Silva _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Atrium CMDB 7.6.4 - relationships
Is there an effective difference for which relationship object you derive from? I am looking to create a new relationship that seems component like, but BMC_Dependency is used for similar things as well. Does it matter which I choose to make my new relationship a sub-class of? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Menu Style issue on AST:Form
Joe, the AST form. You suggest updating the BMC.CORE:BMC_Application form? Like I said, they were set up as Overwrite in the class manager. -- Chris Danaceau 240-386-6728 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 09, 2012 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Menu Style issue on AST:Form ** Are you changing it on the base (primary) form or the join? From: Danaceau, Chris mailto:chris.danac...@finra.org Sent: Wednesday, May 09, 2012 1:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Menu Style issue on AST:Form ** I created several fields with menus for the Application Class. Fields were created in Class manager, with menu style of Overwrite.When I added them to my AST:Application form the menu style was append. I tried to change it back to Overwrite in the AST form, but the change does not take. Whenever I save the form the menu style goes back to append. Has anyone else experienced this? -- Chris Danaceau 240-386-6728 Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 6.03.00 Compatibility Matrix Needed
Rofl .. Your in a rare mood today Pritch. Wait: you didn't put in your two weeks did you! I'll be mad Sent from my iPhone On May 9, 2012, at 15:45, pritch pri...@ptd.net wrote: David - I admire your knowledge of where everything is. However, one could point to the fact that 6.03.00 is no longer supported, or that the path to DOC-7077 is not that intuitive, but with the current state of the support folks, can you really use BMC and Intellectual in the same sentence (ok so it's a bit of sarcasm)? I would really encourage you to review some of the tickets in the BMC support system or listen into some of the support calls to see how well it's going. We get better answers here on the ARSlist. On a positive note - good luck with the quarterly earnings release later today - we're rooting for ya! - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 9, 2012 12:10:00 PM Subject: Re: 6.03.00 Compatibility Matrix Needed ** Just a reminder that BMC Intellectual Property, which includes compatibility matrices, may not be distributed by any entity besides BMC. Doing so is a violation of the EULA. The files can be found on a BMC moderated download site here: https://communities.bmc.com/communities/docs/DOC-7077 You must first sign up for an account on the BMC Communities to have access to the documents. However, a support ID or being a current BMC customer is not a requirement to get that account – just agreeing to the EULA. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tales Parreiras da Silva Sent: Wednesday, May 09, 2012 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed ** Hi David. Here goes the file. Regards, Tales Parreiras da Silva _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 6.03.00 Compatibility Matrix Needed
If you go onto BMC Communities and do a search for 6.3.00 documentation You'll find the documents. It's the first hit from the search list. -David J. Easter Manager of Product Management, Atrium AR System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, May 09, 2012 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed David - I admire your knowledge of where everything is. However, one could point to the fact that 6.03.00 is no longer supported, or that the path to DOC-7077 is not that intuitive, but with the current state of the support folks, can you really use BMC and Intellectual in the same sentence (ok so it's a bit of sarcasm)? I would really encourage you to review some of the tickets in the BMC support system or listen into some of the support calls to see how well it's going. We get better answers here on the ARSlist. On a positive note - good luck with the quarterly earnings release later today - we're rooting for ya! - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 9, 2012 12:10:00 PM Subject: Re: 6.03.00 Compatibility Matrix Needed ** Just a reminder that BMC Intellectual Property, which includes compatibility matrices, may not be distributed by any entity besides BMC. Doing so is a violation of the EULA. The files can be found on a BMC moderated download site here: https://communities.bmc.com/communities/docs/DOC-7077 You must first sign up for an account on the BMC Communities to have access to the documents. However, a support ID or being a current BMC customer is not a requirement to get that account – just agreeing to the EULA. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tales Parreiras da Silva Sent: Wednesday, May 09, 2012 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed ** Hi David. Here goes the file. Regards, Tales Parreiras da Silva _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ADM: I will be in Bengaluru for two weeks
I will only have the one weekend free, May 19/20, but if anyone wants to say hi while I'm there, or better yet discuss their working towards an India based Remedy Users Group, That would be great. Best to send email to daniel.bl...@danielbloom.ca rather than the ARSlist. Cheers Daniel Daniel Bloom Founder of the ARSlist Chair of WWRUG12 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
.NET API
Hello Everyone, I understand that the .NET API for Remedy is not officially supported by BMC, and that Appajee (the original developer) has left BMC. I believe he actually left in 2010, came back at some point, but left again in 2011 (this is only speculation - my apologies). https://communities.bmc.com/communities/docs/DOC-6013 has some posts from him stating that there is no 64 bit version of the API. We ran into an issue with not having a 64 bit version of the API and our organization was actually trying to work with Appajee to have him compile us a 64 bit version in the fall of 2011. However, our dialogue stopped short and we never received a response from him after he initially agreed upon compiling it for us. I'm sure there are still a bunch of you using the .NET API. Do you and your organizations have plans to continue with it? Our primary development platform here is .NET. We need to decide if we should be moving away from these due to the lack of support, and are considering web services. I was hoping that David Easter could chime in (although I know he has said in the past that it is not supported). Thanks, Jon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Menu Style issue on AST:Form
You may be right.. it may not be a good idea to do it outside of the class manager. I haven’t worked extensively with CMDB so I do not recall if we are allowed to change attributes like that on the form directly. I just remember the part about creating new fields through the class manager.. Joe From: Danaceau, Chris Sent: Wednesday, May 09, 2012 4:07 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Menu Style issue on AST:Form ** Joe, the AST form. You suggest updating the BMC.CORE:BMC_Application form? Like I said, they were set up as Overwrite in the class manager. -- Chris Danaceau 240-386-6728 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 09, 2012 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Menu Style issue on AST:Form ** Are you changing it on the base (primary) form or the join? From: Danaceau, Chris Sent: Wednesday, May 09, 2012 1:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Menu Style issue on AST:Form ** I created several fields with menus for the Application Class. Fields were created in Class manager, with menu style of Overwrite.When I added them to my AST:Application form the menu style was append. I tried to change it back to Overwrite in the AST form, but the change does not take. Whenever I save the form the menu style goes back to append. Has anyone else experienced this? -- Chris Danaceau 240-386-6728 Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Complex permission group check
Hi listers, I have a problem that I've solved, but I think that there is an easier (and more elegant) solution that the one I developed. Here's my case: I have two forms: FORM:A FORM:B Both forms are related, so 1 request in FORM:A is related to many requests in FORM:B. I have a table in FORM:A listing the related requests in FORM:B. The permissions scheme is very complex and I have a field with ID 60100 and a dynamic group with the same ID. A super-user can create requests in FORM:A and the field 60100 is populated with the list of groups that have the write access granted. Similary, I have field with ID 60200 that is related to the read access to the request. FROM:B works in the same way. The requisition is the next: Imagine a user John_Doe that has write access to one request in FORM:A and isn't a super-user. He must be able to create request in FORM:B related to the request in FORM:A that is related. I normally copy fields 60100 and 60200 from FORM:A to FORM:B, to propagate the permissions. But at submit, these dynamic groups doesn't exist yet, so I get an access error. I can bypass it allowing any user to submit, but any user will be able to create requests in FORM:B, and I don't want that. So I created a filter that checks that the user belongs to a group listed in field 60100. If field 60100 has only one group is very easy to do, but if 60100 can hold a set of groups, then I need to create a guide, separate all groups present in field 60100 and check each one separately. I've done it and it works, but I'm convinced that there must be an easier way to do it. Any idea? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage001.jpgimage002.jpgimage003.jpg
Change server time
Hi Listers, Please let me know what would be the impact of changing server time from PST to GMT? Also what could be the possible impact on integrations with Remedy? Are there any specific steps that we need to follow? Current env : 6.3 p020, oracle 9.2. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: .NET API
Official BMC recommendation would be to use web services wherever possible - and if not possible, to use the Java API to be fully supported. Web services will provide an abstraction layer between applications, allowing the applications to revision without affecting the provided service. Most components in AR System are now Java and utilize the Java API (or Java Plug-in Server), so if choosing a supported API, that API should be Java. -David J. Easter Manager of Product Management, Atrium AR System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Chau Sent: Wednesday, May 09, 2012 3:12 PM To: arslist@ARSLIST.ORG Subject: .NET API ** Hello Everyone, I understand that the .NET API for Remedy is not officially supported by BMC, and that Appajee (the original developer) has left BMC. I believe he actually left in 2010, came back at some point, but left again in 2011 (this is only speculation - my apologies). https://communities.bmc.com/communities/docs/DOC-6013 has some posts from him stating that there is no 64 bit version of the API. We ran into an issue with not having a 64 bit version of the API and our organization was actually trying to work with Appajee to have him compile us a 64 bit version in the fall of 2011. However, our dialogue stopped short and we never received a response from him after he initially agreed upon compiling it for us. I'm sure there are still a bunch of you using the .NET API. Do you and your organizations have plans to continue with it? Our primary development platform here is .NET. We need to decide if we should be moving away from these due to the lack of support, and are considering web services. I was hoping that David Easter could chime in (although I know he has said in the past that it is not supported). Thanks, Jon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Tasks - Assign NULL group to Change Coordinator group
Hello everybody, Due to some Change license quantity limitations we plan on using Tasks a lot. We (IT) are having a little heartburn with Task Templates not being able to dynamically route to a Support Group. Our IT department would like to use shared templates for things like application upgrade, create new interface, etc. That way teams are using consistent processes. The problem is Tasks do not dynamically assign to a Support Group when created from a Change Template that includes Tasks. By process Standard changes (in theory a large percentage of our changes) created using a CHG Template do not need approval/review before works begins and should be able to be worked almost right away by a Task User. For Standard changes a CM Submitter/Viewer + Task User should be able to submit the CHG using a CHG Template and start working Tasks without the CHG Coordinator/Manager's involvement. These people with only Change Submitter/Viewer + Task User will not see Tasks assigned to their group in the Overview Console until each Task is opened and assigned to their Support Group (obviously). They can only modify a Task opened from the Overview Console (i.e. it is assigned to their group); if they access the Task from the CHG the fields on the Task are Read Only because they lack Change User permissions (another post to follow to see if this is as designed). As a workaround the idea is to create shared templates (CHG/TSK) that assigns to each Support Group. For example application upgrade would be multiplied by our 45 Support Groups. Multiply that by the number of TSK/TSKGRP templates in that shared CHG template and we are looking at quite a maintenance chore (if not nightmare). My thought is the time and effort might be better spent developing a customization that will assign the Tasks to the CHG Coordinator Support Group upon Task submission (or soon after due to timing issues) if the TSK Assignee Group is NULL. This way there is truly only one copy of the shared CHG Template and one copy of the associated TSK/TSKGRP templates. It also makes sure there a no unassigned Tasks. Has anybody else been in a similar situation? Anybody see potential issues with the customization I am proposing? ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Windows 2008 SQL 2008 Thanks! Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Complex permission group check
Hi, Maybe you can make a filter in FORM:A that pushes the record into FORM:B. The user would then modify the FORM:A record, presumably setting a couple of display-only-fields that will be sent on to FORM:B. A Push-Fields in a filter has Admin-permissions. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi listers, I have a problem that I've solved, but I think that there is an easier (and more elegant) solution that the one I developed. Here's my case: I have two forms: FORM:A FORM:B Both forms are related, so 1 request in FORM:A is related to many requests in FORM:B. I have a table in FORM:A listing the related requests in FORM:B. The permissions scheme is very complex and I have a field with ID 60100 and a dynamic group with the same ID. A super-user can create requests in FORM:A and the field 60100 is populated with the list of groups that have the write access granted. Similary, I have field with ID 60200 that is related to the read access to the request. FROM:B works in the same way. The requisition is the next: Imagine a user John_Doe that has write access to one request in FORM:A and isn't a super-user. He must be able to create request in FORM:B related to the request in FORM:A that is related. I normally copy fields 60100 and 60200 from FORM:A to FORM:B, to propagate the permissions. But at submit, these dynamic groups doesn't exist yet, so I get an access error. I can bypass it allowing any user to submit, but any user will be able to create requests in FORM:B, and I don't want that. So I created a filter that checks that the user belongs to a group listed in field 60100. If field 60100 has only one group is very easy to do, but if 60100 can hold a set of groups, then I need to create a guide, separate all groups present in field 60100 and check each one separately. I've done it and it works, but I'm convinced that there must be an easier way to do it. Any idea? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
