Want to implement Single Sign-On(SSO)

[John Baker]

Brian

Ref: Single user repository

I think BMC believe OpenSSO gives them a single user repository but it doesn't. 
Each product still requires user management, so a user that exists in AR System 
must be manually managed in SAP BOXI (BMC Analytics). 

One of the many features in SSO Plugin is the ability to automatically manage 
these third party repositories. 


John

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Re: Want to implement Single Sign-On(SSO)

[Brian Pancia]

What exactly are you looking to use SSO for?  You can do LDAP authentication
without SSO in place.  If you're looking for the user to automatically be
authenticated to Remedy Mid-tier based on their network login, BMC SSO will
not do this to my knowledge.  What the BMC SSO piece will give you is a
authentication repository if you will of user accounts and passwords, which
other BMC products can utilize (ITSM and Analytics).  Theoretically if your
logged into one you can use all without re-authenticating.  I believe there
are a few people on the thread that have used javasystems SSO tool and could
chime in on its capabilities.

 

Brian

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hari Vishwakarma
Sent: Monday, May 14, 2012 6:40 PM
To: arslist@ARSLIST.ORG
Subject: Want to implement Single Sign-On(SSO)

 

** Hi All,

Hope you all are doing well, this is with reference to one of my requirement
of implementing SSO in Remedy environment.
My Current Remedy Setup is :

Platform: OS= Windows 2003 Server
Database= SQL Server 2005
Remedy AR Server = 7.5.004
Remedy ITSM Apps Version= 7.6.001
Users were LDAP authenticated.

Midtier Env:

OS= Windows 2003 Server
Web Server= Apache Tomcat

I want to implement SSO in my environment with my current setup. But i am
not getting the clear picture of how to implement this.Till date, what i
found that:
1. Can be achieved through customized SSO: In this, we need to write some
external java class which will authenticate the users.Here, my question is
"Is there any need of any extra web server depending on my current
environment. I heard of web access manager by BMC,Oracle,etc".Plz suggest.

2. Third party provided SSO solutions.

3. To upgrade my existing version to 7.6.04, where BMC has provided the SSO
solution.

Other queries of mine are:

a. SSO requires license or not, if yes, then shall we need to take a call
with BMC for license.
b. what validation parameter should i consider while implementing SSO.
c. Shall we need any Web access manager for implementing SSO.And if i am
going for Oracle web access manager, will it create some compatibility issue
with SQL server 2005.

Any help or any suggestions will contribute a lot.

Thanks & Regards

Hari
E-mail:- hsvishwaka...@gmail.com
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: help want to send 3 month back messages to relate forms

[gok's]

Hi Misi,

thanks you very much for this idea. I am going to try this.

Thanks
G

Misi Mladoniczky wrote:
> 
> Hi,
> 
> What kind of trigger do you have to set of your Pushes? Just make sure to
> trigger these manually.
> 
> One technique is to create a temporary display-only-field which you use in
> a Modify-All, and have your filters trigger on that.
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
> 
>> Hi All,
>>
>> Environment: ARServer 7.5 patch 2; Database 2005 SQL server; Windows
>> Server
>>
>> we are some time getting emails from OutLook express in HTML format to AR
>> System Email Messages form to the HTML body field. I have written
>> workflow
>> to push it to the relate Change,Incident and Tasks which is working.All I
>> want is there were messages are there from last 3 months can any one
>> suggest
>> me how to push them to related forms if I use escalation can some tell
>> how
>> to calculate the time which are last 3 months back should be pushed.
>>
>> Thanks
>> G
>> --
>> View this message in context:
>> http://old.nabble.com/help-want-to-send-3-month-back-messages-to-relate-forms-tp33763712p33763712.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
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> 
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> 

-- 
View this message in context: 
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Want to implement Single Sign-On(SSO)

[Hari Vishwakarma]

Hi All,

Hope you all are doing well, this is with reference to one of my
requirement of implementing SSO in Remedy environment.
My Current Remedy Setup is :

Platform: OS= Windows 2003 Server
Database= SQL Server 2005
Remedy AR Server = 7.5.004
Remedy ITSM Apps Version= 7.6.001
Users were LDAP authenticated.

Midtier Env:

OS= Windows 2003 Server
Web Server= Apache Tomcat

I want to implement SSO in my environment with my current setup. But i am
not getting the clear picture of how to implement this.Till date, what i
found that:
1. Can be achieved through customized SSO: In this, we need to write some
external java class which will authenticate the users.Here, my question is
"Is there any need of any extra web server depending on my current
environment. I heard of web access manager by BMC,Oracle,etc".Plz suggest.

2. Third party provided SSO solutions.

3. To upgrade my existing version to 7.6.04, where BMC has provided the SSO
solution.

Other queries of mine are:

a. SSO requires license or not, if yes, then shall we need to take a call
with BMC for license.
b. what validation parameter should i consider while implementing SSO.
c. Shall we need any Web access manager for implementing SSO.And if i am
going for Oracle web access manager, will it create some compatibility
issue with SQL server 2005.

Any help or any suggestions will contribute a lot.

Thanks & Regards

Hari
E-mail:- hsvishwaka...@gmail.com

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Re: Adding table field to CMDB class

[Peter Romain]

You have done the right thing by adding it to the AST:ComputerSystem form.

 

As long as you are following good practice when you add fields to
out-of-the-box forms then you shouldn't have any unexpected issues in the
future.

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi
Sent: 14 May 2012 20:04
To: arslist@ARSLIST.ORG
Subject: Adding table field to CMDB class

 

** I am trying to add a panel and table field to Computer System class. I
know we have to use class manager to add fields and then run synch UI to
display that field to Asset forms. However, there is no option in class
manager to add a table field. So, I added the table directly to the
AST:Computer System form. Just wanted to make sure if it is not going to
cause any issues. Can someone please help me on this? 

Thanks, 
Wirasat Siddiqi 
Remedy Development Team 
Desk Phone: 202-502-3204 
Cell: 202-368-7190 
Email: wirasat_sidd...@ao.uscourts.gov _attend WWRUG12 www.wwrug.com
ARSlist: "Where the Answers Are"_


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Re: ITSM 7.6.04 - ARS 7.6.04.03 $\TIME$

[Wirasat Siddiqi]

I have a time field with default value of $Time$ and on submit it enters 
the time correctly. We are using AR Server 7.6.04 SP1 with same version of 
ITSM.

Thanks,
Wirasat 



From:   "Sanford, Claire" 
To: arslist@ARSLIST.ORG
Date:   05/14/2012 03:45 PM
Subject:ITSM 7.6.04 - ARS 7.6.04.03  $\TIME$
Sent by:"Action Request System discussion list(ARSList)" 




I have a Time field that I want set when a ticket is submitted.

I had $TIME$ in the field and when it was submitted it was supposed to put 
the time of day in that field.

Out of 20 tickets, only 1 will have the correct time in it.  All the rest 
will have 12:00:05 PM in them.

I created an AL that was supposed to set the filed on Submit (and tried 
After Submit) with the current $TIME$ value and it is doing the same 
thing.
I created a Filter that was supposed to set the filed on Submit with the 
current $TIME$ value and it is doing the same thing.

Any ideas?  It worked in my old 6.3 version. 

ITSM 7.6.04.02
ARS  7.6.04.03

Claire

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Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO SHR:LANDINGCONSOLE INTERFERENCE

[Goodall, Andrew C]

FYI - If you want to display an incident in submit mode and pre-populate fields 
in 7.6.04 this is what you have to do:

http:///arsys/forms//SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD:Help%20Desk&F100076=FormOpenNoAppList&F303647600=CreateTicket&F=&F=

the key is: F303647600=CreateTicket

so a blank create display is:
http:///arsys/forms//SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD:Help%20Desk&F100076=FormOpenNoAppList&F303647600=CreateTicket

then add field IDs and values as desired with &F= 
format, e.g. &F100056=8889991000  to pre-populate phone number
 
Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

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ITSM 7.6.04 - ARS 7.6.04.03 $\TIME$

[Sanford, Claire]

I have a Time field that I want set when a ticket is submitted.

I had $TIME$ in the field and when it was submitted it was supposed to put the 
time of day in that field.

Out of 20 tickets, only 1 will have the correct time in it.  All the rest will 
have 12:00:05 PM in them.

I created an AL that was supposed to set the filed on Submit (and tried After 
Submit) with the current $TIME$ value and it is doing the same thing.
I created a Filter that was supposed to set the filed on Submit with the 
current $TIME$ value and it is doing the same thing.

Any ideas?  It worked in my old 6.3 version.  

ITSM 7.6.04.02
ARS  7.6.04.03

Claire

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Re: SRM Console sub category issue

[Pat Zandi]

I would consider creating a scratch system migrate modifications to new system 
migrate data. Turn on . 

Ur choice

Sent from my iPhone

On May 14, 2012, at 13:53, Larry  wrote:

> I failed to mention what version we are using:
> 
> CMDB: 7.5.00 p004
> ITSM:  7.0   p009
> SRM:   2.2   p003
> 
> 
> Larry
> 
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Adding table field to CMDB class

[Wirasat Siddiqi]

I am trying to add a panel and table field to Computer System class. I 
know we have to use class manager to add fields and then run synch UI to 
display that field to Asset forms. However, there is no option in class 
manager to add a table field. So, I added the table directly to the 
AST:Computer System form. Just wanted to make sure if it is not going to 
cause any issues. Can someone please help me on this?

Thanks,
Wirasat Siddiqi
Remedy Development Team
Desk Phone: 202-502-3204
Cell: 202-368-7190
Email: wirasat_sidd...@ao.uscourts.gov

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Re: SRM Console sub category issue

[Larry]

I failed to mention what version we are using:

CMDB: 7.5.00 p004
ITSM:  7.0   p009
SRM:   2.2   p003


Larry

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Re: Granting access to SRM for AD authenticated users

[Antonio M]

Shawn,

Thanks for the excellent suggestion, I believe that's the functionality we're 
going to build.

Per the other posts, seems that user access directly to the SRM module for AD 
authenticated users would not be the best approach.

Thanks again to everyone for their feedback. Have a great week!

~Antonio

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Re: Need Help with Admin Tool Display Issue

[Joe Martin D'Souza]

Mine is 1920 x 1080.. which seems just about ok for the new dev studio.. I wish 
it was a step higher but this is good enough for now..

What specific issues are you having?

Joe

From: Pruitt, Christopher (Bank of America Account) 
Sent: Monday, May 14, 2012 12:20 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Need Help with Admin Tool Display Issue

** 
My resolution is 1280X1024 I have tried many different lower and higher 
resolution setting and none of them fix this issue.

 

Christopher Pruitt 
Business Consulting III 

HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 



 

Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly
Sent: Monday, May 14, 2012 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Need Help with Admin Tool Display Issue

 

** 
What is your screen resolution set at?  Try 1280 by 1024
_
 

John Atherly  |  APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +305-266-5005 ext. 237  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 703 
Waterford Way, Suit 850, Miami, FL 33126 USA 
*** Please consider the environment before printing this e-mail 
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: SRM Console sub category issue

[Thad Esser]

Larry,

You don't mention which version of SRM you are on.  We are on 2.2, so I
don't know if this has changed for later versions.  Take a look at the
"SRM:CategoryReference" form, which is where the DVF for navigation gets
its values.  The relevant fields:

   - Category_Level  - self explanatory
   - Instance ID - identifier for category
   - CategoryParent_InstanceID - the instance ID of the parent record in
   the heirarchy.  Obviously, this will be blank for level 1 records.
   - Browse Visibility - this can come into play, but is not usually the
   issue.

There was a defect on our version where this category reference form would
get out of sync with the SRM:Navigational Category form.  You can delete
the records as needed, taking the appropriate precautions (don't delete a
level 2 if it has any corresponding level 3 records, or they end up
orphaned).

Thad

On Mon, May 14, 2012 at 9:03 AM, Larry Barnes wrote:


> ** **
>
> I am doing some cleanup of sub categories in the SRM console.  We have a
> Category called, "IT Services" and underneath that main category there's a
> sub category called "Telecom and Wireless Services".
>
> When you drill down to the "Telecom and Wireless Services" menu you see
> the following level 3 categories:
>
> But when I attempt to search these level 3 categories in 1 of 2 forms
> (shown below) I see some discrepancies?
>
> Where else can I look or how do I get these forms to match up with each
> other?  I need to change some on the Main SRM console but can't see them in
> any of the forms I have searched.
>
>
>What we see on the SRM sub console.
>
>Cat. 1  -  IT Services
>
>   Cat. 2  -  Telecomm and Wireless Services
>
>  Cat. 3  -  Desktop Phone
>  Cat. 3  -  Cell Phone
>  Cat. 3  -  Fax line
>  Cat. 3  -  Aircard
>  Cat. 3  -  Accessories
>  Cat. 3  -  Wireless
>  Cat. 3  -  Voice mail
>
>
>   What I see in the* SRM:NamviationalCategorySelfJoin*  & 
> *SRM:Navigational Category
>* forms:
>
>   Cat. 1  -  IT Services
>
>  Cat. 2  -  Telecomm and Wireless Services
>
> Cat. 3  -  Cell Phone
> Cat. 3  -  PDA (Blackberry)
> Cat. 3  -  Aircard
> Cat. 3  -  Desktop Phone
> Cat. 3  -  Fax
> Cat. 3  -  Accessories
>
>
>
>
> Larry B.
>
>
> The contents of this message, together with any attachments, are intended
> only for the use of the individual or entity to which they are addressed
> and may contain information that is legally privileged, confidential or
> otherwise exempt from disclosure. If you are not the intended recipient,
> you are prohibited from disseminating, distributing, or copying this
> message or any attachment. If you have received this message by mistake,
> please let the sender know by email reply and immediately delete this
> message, along with any attachments, from your system.
>
> Thank you.
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Need Help with Admin Tool Display Issue

[Pruitt, Christopher (Bank of America Account)]

My resolution is 1280X1024 I have tried many different lower and higher 
resolution setting and none of them fix this issue.

Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com
[cid:image001.png@01CD31C3.851CE6E0]

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and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly
Sent: Monday, May 14, 2012 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Need Help with Admin Tool Display Issue

**
What is your screen resolution set at?  Try 1280 by 1024
_

John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer
Phone: +305-266-5005 ext. 237  |
Email: john.athe...@apcc.com  |   Site: 
www.apc.com/  |   Address: 703 Waterford Way, Suit 850, 
Miami, FL 33126 USA
*** Please consider the environment before printing this e-mail
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
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<>

Re: Need Help with Admin Tool Display Issue

[John Atherly]

What is your screen resolution set at?  Try 1280 by 1024
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +305-266-5005 ext. 237  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 703 
Waterford Way, Suit 850, Miami, FL 33126 USA 
*** Please consider the environment before printing this e-mail 

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SRM Console sub category issue

[Larry Barnes]

I am doing some cleanup of sub categories in the SRM console.  We have a
Category called, "IT Services" and underneath that main category there's
a sub category called "Telecom and Wireless Services".  

When you drill down to the "Telecom and Wireless Services" menu you see
the following level 3 categories:

But when I attempt to search these level 3 categories in 1 of 2 forms
(shown below) I see some discrepancies?

Where else can I look or how do I get these forms to match up with each
other?  I need to change some on the Main SRM console but can't see them
in any of the forms I have searched.


What we see on the SRM sub console.

Cat. 1  -  IT Services 
Cat. 2  -  Telecomm and Wireless Services  
Cat. 3  -  Desktop Phone
Cat. 3  -  Cell Phone
Cat. 3  -  Fax line
Cat. 3  -  Aircard
Cat. 3  -  Accessories
Cat. 3  -  Wireless
Cat. 3  -  Voice mail


What I see in the SRM:NamviationalCategorySelfJoin  &
SRM:Navigational Category forms:

Cat. 1  -  IT Services 
Cat. 2  -  Telecomm and Wireless Services  
Cat. 3  -  Cell Phone
Cat. 3  -  PDA (Blackberry)
Cat. 3  -  Aircard
Cat. 3  -  Desktop Phone
Cat. 3  -  Fax
Cat. 3  -  Accessories



Larry B.


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intended only for the use of the individual or entity to which they are
addressed and may contain information that is legally privileged,
confidential or otherwise exempt from disclosure. If you are not the
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message by mistake, please let the sender know by email reply and
immediately delete this message, along with any attachments, from your
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Thank you.



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Re: ITSM 7.6 upgrade from 7.0.03 Patch 9

[Team Remedy]

Sorry,

but i don't understand first solution proposed:
"Make sure you bring in origin objects (ie from a clean ITSM 703 patch 9 
environ)"

We starting from a custom ITSM 703 patch environ e don't understand how 
starting from a clean ITSM ...

So, the environment 703 has several custom (more 100 object update) and second 
solution you suggested is not workable for us. 

Sorry for my further request of clarification and i thank'you in advance.

David.

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Re: JOB - Remedy Developer needed in Washington DC

[Brian Pancia]

The mid-level developer will assist a senior developer with these tasks.  
Knowledge in all these areas is helpful but at a mid-level.  I don’t expect 
candidates to be experts in each area.  Most mid-level Remedy developers with a 
few years’ experience and a B.S. degree in Computer Science should have a 
working knowledge of each task.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chuck
Sent: Friday, May 11, 2012 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: JOB - Remedy Developer needed in Washington DC

 

** 

This appears to be Senior level requirements, not mid-level.


On Thursday, May 10, 2012 1:49:54 PM UTC-5, Brian Pancia wrote:

** 

We have an immediate need for a mid-level Remedy Developer (3-5 years’ 
experience) with a Top Secret Clearance with one of our customers in the 
Washington DC area.  Below is a list of requirements.

 

· Custom development and support of the BMC Remedy Service Desk 7.6.x 
and CMDB applications. Development and support of integrations between BMC 
Remedy, Business Objects XI and MS SQL Server.

· Operation and maintenance, and performance optimization of MS SQL 
Server, Java components and infrastructure.

· Perform daily systems administration for MS Windows operating systems 
to include installation, tuning, troubleshooting, maintenance, upgrading and 
back-up functions.

· Aide with systems configuration management to include software and 
hardware tracking, aiding with certification and accreditation package updates, 
establishing system baselines, license management and revision control.

· Deploy, and integrate key technology components such as BMC Remedy 
ITSM Suite, Business Objects XI, Microsoft IIS, Tomcat, MS SQL Server.

*   Detailed knowledge of the deployment, configuration, and daily 
operations / administration of BMC’s Remedy Service Desk 7.6 and the CMDB.
*   Detailed knowledge of the deployment, configuration, and daily 
operations / administration of SAP’s Business Objects XI for a large 
organization.
*   Detailed experience with the configuration, tuning, optimizing, and 
maintenance of large MS SQL Server databases (2 TB+).
*   Detailed knowledge of at least one scripting / programming language for 
the purposes of enterprise level systems administration, such as Java, MS .NET, 
PERL, PYTHON, C, or C++.
*   Experience configuring large MS SQL Server environments.
*   Detailed knowledge of SQL. 
*   Detailed knowledge of Java.
*   Knowledge of IBM Tivoli End Point Manager a plus.
*   Formal training / certification from Microsoft preferred.
*   Formal training / certification from BMC / SAP preferred.
*   Top Secret / SCI eligible Government Clearance.

Please send a copy of your resume and contact information to 
brian.pan...@finityit.com.

 

Brian Pancia
President
 
Finity IT, LLC
44081 Pipeline Plaza, Suite 100-5
Ashburn, VA 20147
Tel:  (571) 252-5090 x301
Fax: (571) 222-0043

  brian.pan...@finityit.com

  www.finityit.com 

Finity IT, LLC is a  Service Disabled Veteran Owned Small Business (SDVOSB).  
Finity IT is a leading provider of IT Optimization services and solutions.  
Specializing in Service Management, Enterprise Architecture, and Solutions 
Arcitecture services.
 
DISCLAIMER:  The information contained in this e-mail and its attachments 
contain confidential information belonging to the sender, which is legally 
privileged.  The information is intended only for the use of the recipient(s) 
named above.  If  you are not the intended recipient, you are notified that any 
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the information transmitted is strictly prohibited.  If you have received this 
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_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: AIE problems

[Jose Huerta]

UPDATE: Well, an advance, if I change the command to:

aiexfer -x "scpd-sgsa1.contoso.es " -n
"ARS_SCPD-SGSA1(4001)_EIE_SCPD-SGSA1_Inst_001" -l "Demo" -p
"aG34zJPel8KcJSQHRoDLeOkhSAG00hwLWlJn+Rifleu5pp+
YMurHx7g809KFJbGdp3yf29ypv142E3vueO0gWOATFQadK6h723/2arYW0g==" -rpcport
"" -b "HUSE_Ini_01_Switch" -RN

it works!

We have two ARS servers balanced.

ars.contoso.es is the balanced address.

scpd-sgsa1.contoso.es is node one, the one where the AIE service is running.

So the problem is that $SERVER$ returns ars.contoso.es (the balanced
address) not scpd-sgsa1.contoso.es (the node 1 address). I think that I
will change the active link to point to the correct server, but I think
that this is a workaround, and not a good solution. Any idea?



Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Mon, May 14, 2012 at 4:14 PM, Jose Huerta wrote:

> Update: I've changed the process timeout of the server to 30 seconds,
> obtaining the same result.
>
> Jose M. Huerta
> Project Manager**
>
> Movil: 661 665 088
>
> Telf.: 971 75 03 24
>
> Fax: 971 75 07 94
>
>  
>
> SM2 Baleares S.A.
> C/Rita Levi 
>
> Edificio SM2 Parc Bit
>
> 07121 Palma de Mallorca
>
>   
> 
>  
>
> La información contenida en este mensaje de correo electrónico es
> confidencial. La misma, es enviada con la intención de que únicamente sea
> leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
> por otras personas no está autorizado, por lo que en tal caso, le rogamos
> que nos lo comunique por la misma vía, se abstenga de realizar copias del
> mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
> inmediato.
>
> P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
> necesario.
>
>
>
> On Mon, May 14, 2012 at 4:01 PM, Jose Huerta 
> wrote:
>
>> Hi listers,
>>
>> I have the next problem with AIE, maybe one of you can help me.
>>
>>
>> I have one data exchange properly configured (I think) called
>> HUSE_Ini_01_Switch. I can schedulle it and works correctly as planned.
>>
>> But If I go to the AIE data exchanges console (EIE:StartUp), select the
>> data exchange and click on Run Now, i get the ARERR 39 (time out) after
>> three to five seconds. The logs halts at: EIE:ST-RunNowOpenConfirmWindow01
>> active link.
>>
>> I've gone to this active link, has two actions. Second action is a set
>> action with $PROCESS$. I inserted a message action to output the command to
>> see what it's trying to execute, and I got:
>>
>> aiexfer -x "ars.contoso.es" -n
>> "ARS_SCPD-SGSA1(4001)_EIE_SCPD-SGSA1_Inst_001" -l "Demo" -p
>> "aG34zJPel8KcJSQHRoDLeOkhSAG00hwLWlJn+Rifleu5pp+YMurHx7g809KFJbGdp3yf29ypv142E3vueO0gWOATFQadK6h723/2arYW0g=="
>> -rpcport "" -b "HUSE_Ini_01_Switch" -RN
>>
>> (domain and password edited)
>>
>> I went to the server and tried to execute it directly. It halts for 15
>> seconds and returns with no message output. See at the AIE logs and no
>> event is created and the data exchange is not executed.
>>
>> Any idea?
>>
>> Jose M. Huerta
>> Project Manager**
>>
>> Movil: 661 665 088
>>
>> Telf.: 971 75 03 24
>>
>> Fax: 971 75 07 94
>>
>>  
>>
>> SM2 Baleares S.A.
>> C/Rita Levi 
>>
>> Edificio SM2 Parc Bit
>>
>> 07121 Palma de Mallorca
>>
>>   
>> 
>>  
>>
>> La información contenida en este mensaje de correo electrónico es
>> confidencial. La misma, es enviada con la intención de que únicamente sea
>> leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
>> por otras personas no está autorizado, por lo que en tal caso, le rogamos
>> que nos lo comunique por la misma vía, se abstenga de realizar copias del
>> mensaje o remitirlo o entregarlo a otra per

Re: Friday funny or not!

[Joe Martin D'Souza]

Agreed - we do compromise when it comes to enterprise software, and often 
find it acceptable if we need to call support on trouble with the end 
product even if it is as often as at least once a month..


But comparing software to a TV set or PC's is like comparing apples to 
oranges. Products like laptops, PC's, TV's as well as software that drives 
their components are not designed with the kind of flexibility for 
customization during end use as enterprise software is. Adding flexibility 
does add vulnerability, and that’s the trade off we have to live with..


And it gives many of us our jobs.. :-)

But I know where you're coming from.. I too do wish there was a little more 
testing done before the release of many of the products we work with..


Joe

PS: By the way, I had a load of problems with my current Dell laptop, right 
from the time it was purchased - wherein they failed to deliver it on even 
within the 7 day delivery time as promised - it was at the nearest courier 
office after about 21 days - reason/excuse being they were overbooked - like 
that was my fault that they seem to have a terrible ordering system from 
that experience.. Within a month of use, the hard disk died a instant death 
causing me to loose a months worth of data, which I had not started backing 
up yet as I thought nothing may go wrong with a brand new laptop - I was 
still in the process of setting it up with different tools I needed... Oh 
well lesson learnt..


-Original Message- 
From: richard@bwc.state.oh.us
Sent: Monday, May 14, 2012 7:52 AM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: Friday funny or not!

Random thoughts: Would you agree that a well-designed and documented, 
rigorously tested product
makes all of these points with relation to quality of support moot? When was 
the last time you
had to call for support on your TV set, or your PC? Would you accept the 
same quality of service
and support if you were using a heart-lung machine or the guidance/control 
system in an airliner
that you were in at 35,00 feet and 450 MPH? Then why is it acceptable in 
software that supports
an enterprise? Just random thoughts while waiting for an install to 
complete


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza

Sent: Saturday, May 12, 2012 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday funny or not!

When I meant you get what you pay for, I meant both the customer as well as 
BMC..


BMC has obviously cut corners to make support available at more affordable 
prices in the face of rising costs of skilled labor in this continent and 
continents like Europe and Australia.. The support model that spawns out of 
this endeavor, is the most generic support plan they offer when you buy 
their products..


However customer has other premium options or choices to choose from

Do you want to take advantage of the generic low cost support plan, where 
you might get a:

1) fresh out of university type agent talking to you, while
2) referencing text books and KB's while on the call with you,
3) and has been trained on the AR and its supporting products for a brief 
period, who is assigned your ticket that gets routed to Asia???


OR

Are you willing and more importantly can you afford to pay top dollar for a
24*7 assigned site engineer who would pick up a call even at 2:00 AM in case 
of emergency - who might be based somewhere in the US or Canada.. Or UK if 
you are from that region.. I have worked with such support packages and am 
yet to get assigned a site engineer who is out of Asia while I have been 
based in America. I have mostly got Californians.. Most of these engineers, 
have worked with the AR System and its applications in the past, and have a 
considerable amount of experience on many other applications which include 
underlying databases, the OS, web servers and what have you... Even if some 
of them are fairly new to the AR System and its apps, they do tend to 
understand you better as language problems is often the case of questioning 
the quality of support - not quite the quality of resolution..


In all fairness, having lived in different parts of the world, I personally 
do not see language as an issue.. Everyone in different parts of the world 
have their preferences when it comes to languages.. While we find it hard to 
understand them, believe it or not, as clearly as we may think we talk here, 
they find it hard to understand us too.. Given a choice, they too might have 
preferred their next ticket to be assigned from somewhere local so they 
could understand their customer better..


Anyway coming back to the point of quality of support, if that really has a 
high impact on your day to day business and again *more importantly*, if you 
can afford to pay more, sure you can buy those premium support packages 
where you have available local engineers as

Re: AIE problems

[Jose Huerta]

Update: I've changed the process timeout of the server to 30 seconds,
obtaining the same result.

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Mon, May 14, 2012 at 4:01 PM, Jose Huerta wrote:

> Hi listers,
>
> I have the next problem with AIE, maybe one of you can help me.
>
>
> I have one data exchange properly configured (I think) called
> HUSE_Ini_01_Switch. I can schedulle it and works correctly as planned.
>
> But If I go to the AIE data exchanges console (EIE:StartUp), select the
> data exchange and click on Run Now, i get the ARERR 39 (time out) after
> three to five seconds. The logs halts at: EIE:ST-RunNowOpenConfirmWindow01
> active link.
>
> I've gone to this active link, has two actions. Second action is a set
> action with $PROCESS$. I inserted a message action to output the command to
> see what it's trying to execute, and I got:
>
> aiexfer -x "ars.contoso.es" -n
> "ARS_SCPD-SGSA1(4001)_EIE_SCPD-SGSA1_Inst_001" -l "Demo" -p
> "aG34zJPel8KcJSQHRoDLeOkhSAG00hwLWlJn+Rifleu5pp+YMurHx7g809KFJbGdp3yf29ypv142E3vueO0gWOATFQadK6h723/2arYW0g=="
> -rpcport "" -b "HUSE_Ini_01_Switch" -RN
>
> (domain and password edited)
>
> I went to the server and tried to execute it directly. It halts for 15
> seconds and returns with no message output. See at the AIE logs and no
> event is created and the data exchange is not executed.
>
> Any idea?
>
> Jose M. Huerta
> Project Manager**
>
> Movil: 661 665 088
>
> Telf.: 971 75 03 24
>
> Fax: 971 75 07 94
>
>  
>
> SM2 Baleares S.A.
> C/Rita Levi 
>
> Edificio SM2 Parc Bit
>
> 07121 Palma de Mallorca
>
>   
> 
>  
>
> La información contenida en este mensaje de correo electrónico es
> confidencial. La misma, es enviada con la intención de que únicamente sea
> leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
> por otras personas no está autorizado, por lo que en tal caso, le rogamos
> que nos lo comunique por la misma vía, se abstenga de realizar copias del
> mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
> inmediato.
>
> P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
> necesario.
>
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<><><><><><><><>

AIE problems

[Jose Huerta]

Hi listers,

I have the next problem with AIE, maybe one of you can help me.


I have one data exchange properly configured (I think) called
HUSE_Ini_01_Switch. I can schedulle it and works correctly as planned.

But If I go to the AIE data exchanges console (EIE:StartUp), select the
data exchange and click on Run Now, i get the ARERR 39 (time out) after
three to five seconds. The logs halts at: EIE:ST-RunNowOpenConfirmWindow01
active link.

I've gone to this active link, has two actions. Second action is a set
action with $PROCESS$. I inserted a message action to output the command to
see what it's trying to execute, and I got:

aiexfer -x "ars.contoso.es" -n
"ARS_SCPD-SGSA1(4001)_EIE_SCPD-SGSA1_Inst_001" -l "Demo" -p
"aG34zJPel8KcJSQHRoDLeOkhSAG00hwLWlJn+Rifleu5pp+YMurHx7g809KFJbGdp3yf29ypv142E3vueO0gWOATFQadK6h723/2arYW0g=="
-rpcport "" -b "HUSE_Ini_01_Switch" -RN

(domain and password edited)

I went to the server and tried to execute it directly. It halts for 15
seconds and returns with no message output. See at the AIE logs and no
event is created and the data exchange is not executed.

Any idea?

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<><><><>

ActioNet Employment Opportunity - Remedy Application Developers & Administrators (DC, VA, & MD Area)

[Eric Chasteen]

*Remedy Application Developers & Administrators*



*Summary of Responsibilities:*

* *

ActioNet is seeking Remedy Application Developers & Administrators to
complement our IT Service Management practice.  Specific responsibilities
include:



1.  Program & configure data, work flow, enhancements & integrations in
BMC Remedy ITSM Suite & BMC Atrium Core.

2.  Create & maintain design specifications, architectural diagrams, &
process diagrams supporting & communicating changes to BMC Remedy
applications.

3.  Maintain knowledge of latest BMC Remedy technology.

4.  Configure customizations of BMC Remedy applications based on
guidance with project manager, architect, ITIL practice leads & customers.

5.  Triage & fix defects found in BMC Remedy applications & provide
24x7 on-call support.

6.  Maintain & adhere to source code, configuration management, release
management & software engineering best practices.

7.  Willingness to travel.

8.  Perform other duties as required.



* Skills Required*

1.  Analyze, design & program enhancements from business defined
requirements.

2.  Collaborate with internal & external resources, & work well within
a team environment.

3.  Effectively communicate to technical & non-technical business
groups.

4.  Five to 7 years of application development experience is essential.

5.  Proficiency in Java programming & configuration.

6.  Experience in configuring BMC Remedy ITSM 7.6, 7.6.3 & 7.6.4
applications. This includes configuration of Incident, Knowledge, Problem,
Change, Service Level, Service Request, Asset Management & CMDB.

7.  Knowledge of the following database & operating system platforms
should include MS SQL server 2008 64 bit R2, Windows Server 2008 R2
Enterprise 64bit on a VMware Private Cloud.  Oracle 10 & 11g (RAC) &
Solaris 10.

8.  Analyze, design & program enhancements from business defined
requirements.

9.  Collaborate with internal & external resources, & work well within
a team environment.

10.  Effectively communicate to technical & non-technical business groups.

* *

*Skills Preferred*

1.  Experience with Remedy Notification System & BMC Aeroprise Mobility
for ITSM.

2.  ITIL v3 or v2 Foundations certification.

3.  BMC Remedy Training or Certifications.



 *Position Status: *

Full-time permanent & temporary contract.

* *

*Work Location: *

Washington, DC, Germantown, MD & from home, but able to commute to
Washington DC & Germantown, MD.

* *

*Start Date: *

Immediately for Washington, DC.


*Contact: *
*(arslist@arslist.org users - if interested, please send resume and
inquiries to echast...@actionet.com only.)*

Eric Chasteen, PMP, ITIL V3, CSM
Remedy Practice Manager

ActioNet, Inc.
2600 Park Tower Drive, Suite 1000
Vienna, VA 22180
Phone: 512.277.0121
Email: echast...@actionet.com
Web: www.actionet.com
_
CMMI®-DEV Maturity Level 3 l ISO 9001:2008 l ITIL l 8(a) l Woman-Owned
Business

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Gaurav Jaidka/OR2/AEPIN is out of the office - Service Now Conference

[Gaurav Jaidka]

I will be out of the office starting  05/14/2012 and will not return until
05/18/2012.

I will respond to your message when I return. Contact  Grant Summers
(200-3063) with any Application issue.

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Re: Friday funny or not!

[richard....@bwc.state.oh.us]

Random thoughts: Would you agree that a well-designed and documented, 
rigorously tested product
makes all of these points with relation to quality of support moot? When was 
the last time you
had to call for support on your TV set, or your PC? Would you accept the same 
quality of service
 and support if you were using a heart-lung machine or the guidance/control 
system in an airliner
 that you were in at 35,00 feet and 450 MPH? Then why is it acceptable in 
software that supports
an enterprise? Just random thoughts while waiting for an install to complete

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Saturday, May 12, 2012 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday funny or not!

When I meant you get what you pay for, I meant both the customer as well as 
BMC..

BMC has obviously cut corners to make support available at more affordable 
prices in the face of rising costs of skilled labor in this continent and 
continents like Europe and Australia.. The support model that spawns out of 
this endeavor, is the most generic support plan they offer when you buy their 
products..

However customer has other premium options or choices to choose from

Do you want to take advantage of the generic low cost support plan, where you 
might get a:
1) fresh out of university type agent talking to you, while
2) referencing text books and KB's while on the call with you,
3) and has been trained on the AR and its supporting products for a brief 
period, who is assigned your ticket that gets routed to Asia???

OR

Are you willing and more importantly can you afford to pay top dollar for a
24*7 assigned site engineer who would pick up a call even at 2:00 AM in case of 
emergency - who might be based somewhere in the US or Canada.. Or UK if you are 
from that region.. I have worked with such support packages and am yet to get 
assigned a site engineer who is out of Asia while I have been based in America. 
I have mostly got Californians.. Most of these engineers, have worked with the 
AR System and its applications in the past, and have a considerable amount of 
experience on many other applications which include underlying databases, the 
OS, web servers and what have you... Even if some of them are fairly new to the 
AR System and its apps, they do tend to understand you better as language 
problems is often the case of questioning the quality of support - not quite 
the quality of resolution..

In all fairness, having lived in different parts of the world, I personally do 
not see language as an issue.. Everyone in different parts of the world have 
their preferences when it comes to languages.. While we find it hard to 
understand them, believe it or not, as clearly as we may think we talk here, 
they find it hard to understand us too.. Given a choice, they too might have 
preferred their next ticket to be assigned from somewhere local so they could 
understand their customer better..

Anyway coming back to the point of quality of support, if that really has a 
high impact on your day to day business and again *more importantly*, if you 
can afford to pay more, sure you can buy those premium support packages where 
you have available local engineers assigned to you. There is even a package 
where you can have *a specific* engineer assigned to you and in that, which I 
think is the highest level of support, BMC sometimes even hires someone local 
specifically to support you... I've heard that happen on at least one occasion 
where a site paid like a zillion on support..

If affordability is an issue, it would just be like my case of - yeah I would 
love to own and drive a 100 thousand dollar top of the line fancy stick shift 
convertible with a V12 engine, but until I can afford that, I'm happy with my 
V6 Mustang..

I am not for or against BMC's way of choosing to do things - looking at it in 
their point if view, its perhaps the only way to keep the costs low enough to 
make support affordable to some of us who are on the bottom of the food chain 
and on a piggy bank budget, who can barely afford the products - leave alone 
support.. It’s the way many other vendors are doing business too.. Its not just 
BMC.. Look at most DB vendors - I wont take names.. Look at OS vendors.. Look 
at even some of our personal banking support.. Where does it all come from..

I'm sure if we wanted we could ask our banks to give us local support if we 
were willing to pay 100 bucks a month to maintain our accounts, and get no 
interest paid on our accounts - like Swiss bank accounts..

Just letting you know there are those options.. For more details you might need 
to talk to your sales engineer.. I used to work for a VAR way back in the days 
so I know these things..

Joe

PS: Having said all this, I have come across a few support engineers, as 
inexperienced and young as they might be, who really really know what they