Re: making use of itsm breadcrumbs with custom bolt on apps

[ITSM.Support]

Hi,

 

This option works only for the forms opened using the application navigation
panel and works only for the number of forms listed in a particular field of
SHR:LendingConsole form

 

To achieve the same for custom form, first prerequisite is that the custom
application should be accessed from application list

 

After that the name of the forms must be added in a particular field of
SHR:LendingForm. To do this modify the active link SHR:LHP:Init, and go to
second set field action. In this action change the value of z1D_PanelConfig
field and add your form names (for which you want breadcrumbs) in a given
specific format with a semicolon (;) as delimiter.   

 

Note: While giving the name in the z1D_PanelConfig, please take care of the
values specified with the form. 

 

This is just solution to initiate the work on given problem. Hope this will
help you to lead to the exact solution.

 

--

Warm Regards,

ITSM Support

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Saturday, June 16, 2012 1:44 AM
To: arslist@ARSLIST.ORG
Subject: making use of itsm breadcrumbs with custom bolt on apps

 

** 

We have several integrations for ITSM which are custom forms. When this
custom integrations are launch from ITSM form launch area (window open
action) then it opens in existing window and you lose the breadcrumbs.

 

One option is obviously to open in a new window, but then people don't like
that either. It would be preferred to make use of the ITSM breadcrumbs.

 

Has anyone done this - which workflow should we look at, can you piggyback
onto this?

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 


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Re: SRM menu options - importing values

[Mahesh]

I would recommend creating a custom generic Menu Items form that I can use
for any data driven menu.

Thanks
Mahesh

On Mon, Jun 18, 2012 at 10:54 AM, Logan, Kelly wrote:

> **
>
> There are some menu options that I would like to have available for
> Service Requests like Salary Grade, Job Code, etc. How difficult is it to
> manage the menu options library? Can you import/update items directly? I
> would prefer to work within the system than add another form just for these
> menu items and then query it.
>
> ** **
>
> *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GMS
>
> ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI
> 48106-1346 USA | 734.997.4777 
>
> kelly.lo...@proquest.com
>
> www.proquest.com 
>
> ** **
>
> *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator
>
> ** **
>
> P Please consider the environment before printing this email. 
>
> ** **
>
> *This email and any files transmitted with it are confidential and
> intended solely for the use of the individual or entity to whom they are
> addressed. If you have received this email in error please notify the
> sender, and delete the message from your computer*.
>
> ** **
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Issues while searching for a ticket in the INCIDENT console

[Sam Anderson]

Hi All,

Thank's for your suggestions.

On Mon, Jun 18, 2012 at 11:33 PM, ravi rai  wrote:

> **
> hi,
> Remedy 7604 has two modes of searches, traditional FTS QBE and the newer
> MFS, which have similar but differing functionalities. if you do a search
> inside that form by filling out fields in the form, you are doing a
> traditional FTS QBE search (for any of the fields that are FTS enabled). If
> you do your search from a global search field, such as RKMs search, or the
> global searches supplied by ITSM apps then it is using MFS and requires the
> wildcard. Unfortunately this is way it is designed.
>
> Issue related to not able to search Service request is related to FTS
> configuration Rebuilding the index will help
>
> Ravi Rai
>
>  --
> Date: Mon, 18 Jun 2012 11:26:35 -0500
> From: tommy.mor...@pinebreeze.com
>
> Subject: Re: Issues while searching for a ticket in the INCIDENT console
> To: arslist@ARSLIST.ORG
>
>
> **
>
> There is a known issue with FTS and % searches. If you have FTS enabled
> and try to search SRM for a request type nothing will return. Disable FTS
> and the search function works fine.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury
> *Sent:* Monday, June 18, 2012 11:23 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Issues while searching for a ticket in the INCIDENT console
>
>
>
> **
>
> I know even in 7.6.04, there are bugs with wildcard searching in FTS. I
> would check the KB.
>
> Sent from my iPhone
>
>
> On Jun 18, 2012, at 10:50 AM, Sam Anderson 
> wrote:
>
>  **
>
> Hi All,
>
>
>
> Has anyone faced the below mentioned issue while searching for an incident
> in the incident console in Remedy - 7.6.03.
>  User is getting the below error when he tries to run the following
> qualification:
>  = company name
>
> ('Status*' < "Resolved")AND  (  ('Priority*' = "Critical" AND
> ('11' = "x" OR '11' = " x " OR '11'= 
> "x"))   OR   ('Priority*' <= "High" AND ('11' = "x" OR 
> '11' = "x")) )  AND
> ('Summary*' LIKE "%CJ%")
>  
> When the above qualification is searched without the value ('Summary*'
> LIKE "%CJ%") results are displayed.
>
>
>
>
>
>
> --
> Thanks & Regards
> Sam
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Thanks & Regards
Sam

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Re: SRM 7.6.03 Entitlement

[ravi rai]

make sure Entitlement are enabled
 

Entitlement managemnt in Application management Console --> SRM-->Entitlement
 
Ravi 
 
> Date: Mon, 18 Jun 2012 14:09:16 -0400
> From: sue...@yahoo.com
> Subject: Re: SRM 7.6.03 Entitlement
> To: arslist@ARSLIST.ORG
> 
> Dear Listeners,
> 
> I have an issue about the same subject.
> For me '100025' = “Yes” would be ok but it´s not working
> Everyone can see the specific SRD I´ve created, even when I validate diferent 
> users they have diferent Entitlement Rules.
> There is something missing or wrong and I don´t know what it is, any 
> suggestion?
> 
> TIA,
> Sueli
> 
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Re: SRM 7.6.03 Entitlement

[Sueli Kanegae]

Dear Listeners,

I have an issue about the same subject.
For me '100025' = “Yes” would be ok but it´s not working
Everyone can see the specific SRD I´ve created, even when I validate diferent 
users they have diferent Entitlement Rules.
There is something missing or wrong and I don´t know what it is, any suggestion?

TIA,
Sueli

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Re: Issues while searching for a ticket in the INCIDENT console

[ravi rai]

hi,
Remedy 7604 has two modes of searches, traditional FTS QBE and the newer MFS, 
which have similar but differing functionalities. if you do a search inside 
that form by filling out fields in the form, you are doing a traditional FTS 
QBE search (for any of the fields that are FTS enabled). If you do your search 
from a global search field, such as RKMs search, or the global searches 
supplied by ITSM apps then it is using MFS and requires the wildcard. 
Unfortunately this is way it is designed.
 
Issue related to not able to search Service request is related to FTS 
configuration Rebuilding the index will help 
 
Ravi Rai
 



Date: Mon, 18 Jun 2012 11:26:35 -0500
From: tommy.mor...@pinebreeze.com
Subject: Re: Issues while searching for a ticket in the INCIDENT console
To: arslist@ARSLIST.ORG

** 



There is a known issue with FTS and % searches. If you have FTS enabled and try 
to search SRM for a request type nothing will return. Disable FTS and the 
search function works fine.
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, June 18, 2012 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues while searching for a ticket in the INCIDENT console
 
** 
I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would 
check the KB. 

Sent from my iPhone


On Jun 18, 2012, at 10:50 AM, Sam Anderson  wrote:


** 




Hi All,
 
Has anyone faced the below mentioned issue while searching for an incident in 
the incident console in Remedy - 7.6.03.
 User is getting the below error when he tries to run the following 
qualification:
 = company name
('Status*' < "Resolved")AND  (  ('Priority*' = "Critical" AND ('11' = 
"x" OR '11' = " x " OR '11'= " x "))   OR   
('Priority*' <= "High" AND ('11' = " x " OR '11' = " x 
")) )  AND  ('Summary*' LIKE "%CJ%") 
 
When the above qualification is searched without the value ('Summary*' LIKE 
"%CJ%") results are displayed. 
  


-- 
Thanks & Regards
Sam
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Re: ITSM 7.6.04 - AP:Role form

[patchsk]

There is a utility installed with approval server you can use to increase 
the field char limit.
All the instructions are in the approval guide.

On Monday, June 18, 2012 8:42:57 AM UTC-7, Sanford, Claire wrote:
>
> Does anyone know if I would break anything if I increase the field 
> character limit on the AP:Role form for the Member List field.  It is set 
> to 512 characters and I have about 20 more people to add and I am getting 
> an error that I have reached the character limit for that field. 
>
> ITSM 7.6.04 SP2 
> AR 7.6.04 SP3 
>
> ___
>  
>
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Re: SRM menu options - importing values

[John Sundberg]

Do you mean to be able to search by "Job code" to find a service item?

-John



Sent from my iPhone

On Jun 18, 2012, at 11:54 AM, "Logan, Kelly"  wrote:

> **
> There are some menu options that I would like to have available for Service 
> Requests like Salary Grade, Job Code, etc. How difficult is it to manage the 
> menu options library? Can you import/update items directly? I would prefer to 
> work within the system than add another form just for these menu items and 
> then query it.
>  
> Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
> ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
> USA | 734.997.4777
> kelly.lo...@proquest.com
> www.proquest.com
>  
> ProQuest...Start here. 2010 InformationWeek 500 Top Innovator
>  
> P Please consider the environment before printing this email.
>  
> This email and any files transmitted with it are confidential and intended 
> solely for the use of the individual or entity to whom they are addressed. If 
> you have received this email in error please notify the sender, and delete 
> the message from your computer.
>  
> _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Issues while searching for a ticket in the INCIDENT console

[Tommy Morris]

There is a known issue with FTS and % searches. If you have FTS enabled and try 
to search SRM for a request type nothing will return. Disable FTS and the 
search function works fine.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, June 18, 2012 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues while searching for a ticket in the INCIDENT console

**
I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would 
check the KB.

Sent from my iPhone

On Jun 18, 2012, at 10:50 AM, Sam Anderson 
mailto:samanderson...@gmail.com>> wrote:
**
Hi All,

Has anyone faced the below mentioned issue while searching for an incident in 
the incident console in Remedy - 7.6.03.

 User is getting the below error when he tries to run the following 
qualification:

 = company name
('Status*' < "Resolved")AND  (  ('Priority*' = "Critical" AND ('11' = 
"x" OR '11' = " x " OR '11'= " x "))   OR   
('Priority*' <= "High" AND ('11' = " x " OR '11' = " x 
")) )  AND  ('Summary*' LIKE "%CJ%")

 

When the above qualification is searched without the value ('Summary*' LIKE 
"%CJ%") results are displayed.




--
Thanks & Regards
Sam
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
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Are"_

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Re: Issues while searching for a ticket in the INCIDENT console

[Tauf Chowdhury]

I know even in 7.6.04, there are bugs with wildcard searching in FTS. I
would check the KB.

Sent from my iPhone

On Jun 18, 2012, at 10:50 AM, Sam Anderson  wrote:

**

**

**

**Hi All,



Has anyone faced the below mentioned issue while searching for an incident
in the incident console in Remedy - 7.6.03.**

** User is getting the below error when he tries to run the following
qualification:

** = company name

('Status*' < "Resolved")AND  (  ('Priority*' = "Critical" AND ('11'
= "x" OR '11' = " x " OR '11'= " x "))   OR
 ('Priority*' <= "High" AND ('11' = " x " OR '11'
= "x")) )  AND
('Summary*' LIKE "%CJ%") 

** 

When the above qualification is searched without the value ('Summary*' LIKE
"%CJ%") results are displayed. 

** ** **



-- 
Thanks & Regards
Sam

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Re: ITSM 7.6.04 - AP:Role form

[Goodall, Andrew C]

No - especially not with the overlay functionality.

See KA339823

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Sanford, Claire
Sent: Monday, June 18, 2012 10:43 AM
To: arslist@arslist.org
Subject: ITSM 7.6.04 - AP:Role form

Does anyone know if I would break anything if I increase the field character 
limit on the AP:Role form for the Member List field.  It is set to 512 
characters and I have about 20 more people to add and I am getting an error 
that I have reached the character limit for that field.

ITSM 7.6.04 SP2
AR 7.6.04 SP3

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The information transmitted is intended only for the person or entity to
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material.  If the reader of this message is not the intended recipient,
you are hereby notified that your access is unauthorized, and any review,
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attachments is strictly prohibited.  If you are not the intended
recipient, please contact the sender and delete the material from any
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SRM menu options - importing values

[Logan, Kelly]

There are some menu options that I would like to have available for Service 
Requests like Salary Grade, Job Code, etc. How difficult is it to manage the 
menu options library? Can you import/update items directly? I would prefer to 
work within the system than add another form just for these menu items and then 
query it.

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.


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Re: Issues while searching for a ticket in the INCIDENT console

[Longwing, LJ CTR MDA/IC]

Not to point out the obvious or anythingbut the error indicates that the 
Full Text Search engine is having a problem with one of its indexes.  And the 
error is specifically an IO error, so it may be a full drive or something along 
those lines...but I would check the FTS logs to see the specific error.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson
Sent: Monday, June 18, 2012 9:50 AM
To: arslist@ARSLIST.ORG
Subject: Issues while searching for a ticket in the INCIDENT console

**
Hi All,

Has anyone faced the below mentioned issue while searching for an incident in 
the incident console in Remedy - 7.6.03.

 User is getting the below error when he tries to run the following 
qualification:

 = company name
('Status*' < "Resolved")AND  (  ('Priority*' = "Critical" AND ('11' = 
"x" OR '11' = " x " OR '11'= " x "))   OR   
('Priority*' <= "High" AND ('11' = " x " OR '11' = " x 
")) )  AND  ('Summary*' LIKE "%CJ%")

 [cid:image001.png@01CD4D38.3DE5CC70]

When the above qualification is searched without the value ('Summary*' LIKE 
"%CJ%") results are displayed.




--
Thanks & Regards
Sam
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Are"_

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<>

Re: Issues while searching for a ticket in the INCIDENT console

[Sanford, Claire]

Sometimes Remedy doesn't like indecision  To many "OR".  Put the Summary 
part in front of the ORs.  It might help.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson
Sent: Monday, June 18, 2012 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Issues while searching for a ticket in the INCIDENT console

**
Hi All,

Has anyone faced the below mentioned issue while searching for an incident in 
the incident console in Remedy - 7.6.03.

 User is getting the below error when he tries to run the following 
qualification:

 = company name
('Status*' < "Resolved")AND  (  ('Priority*' = "Critical" AND ('11' = 
"x" OR '11' = " x " OR '11'= " x "))   OR   
('Priority*' <= "High" AND ('11' = " x " OR '11' = " x 
")) )  AND  ('Summary*' LIKE "%CJ%")

 [cid:image001.png@01CD49AF.AD79D680]

When the above qualification is searched without the value ('Summary*' LIKE 
"%CJ%") results are displayed.




--
Thanks & Regards
Sam
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Issues while searching for a ticket in the INCIDENT console

[Sam Anderson]

**

**

**Hi All,



Has anyone faced the below mentioned issue while searching for an incident
in the incident console in Remedy - 7.6.03.**

** User is getting the below error when he tries to run the following
qualification:

** = company name

('Status*' < "Resolved")AND  (  ('Priority*' = "Critical" AND ('11'
= "x" OR '11' = " x " OR '11'= " x "))   OR
 ('Priority*' <= "High" AND ('11' = " x " OR '11'
= "x")) )  AND
('Summary*' LIKE "%CJ%") 

** [image: cid:image001.png@01CD49AF.AD79D680]

When the above qualification is searched without the value ('Summary*' LIKE
"%CJ%") results are displayed. 

** ** **



-- 
Thanks & Regards
Sam

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<>

ITSM 7.6.04 - AP:Role form

[Sanford, Claire]

Does anyone know if I would break anything if I increase the field character 
limit on the AP:Role form for the Member List field.  It is set to 512 
characters and I have about 20 more people to add and I am getting an error 
that I have reached the character limit for that field.

ITSM 7.6.04 SP2
AR 7.6.04 SP3

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Re: Web Service Errors

[ITSM.Support]

Hi,

 

For authentication error thrown when authentication mode is set to None or
Custom check following things :

1.   Synchronize the AR Server connection password in mid-tier and User
tool

2.   It could be a number of things such as case sensitivity, additional
characters (spaces, tabs, etc)

3.   If this problem is associated with user having no password then you
need to check configuration with respect to "Cross Reference Blank
Passwords" and AREA configuration setup

 


 

For ARERR [9130] Error encountered while executing a Web Service:

1.   To process header, we must have Rampart module engaged to the
service. I have included thread but not implemented

 

HTH

 

Warm Regards,

ITSM Support

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Friday, June 15, 2012 10:32 PM
To: arslist@ARSLIST.ORG
Subject: Web Service Errors

 

** 

I have hit a snag with consuming an external web service. I receive
authentication errors if I leave the AR Authentication mode to None and
Custom. If I use UserName Token and then enter the correct credentials the
following error returns.

ARERR [9130] Error encountered while executing a Web Service : Must
Understand check failed for header
http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.
0.xsd : Security

 

Is there a way to change the soap heading in the Remedy call?

 

Tommy Morris

CMDB Certified Specialist

Director of IT Service Management

 

  Description:
cid:image001.png@01CCF6B9.D0C054F0

 
 tommy.mor...@pinebreeze.com

817.727.1021 - mobile

972.899.2366 - office

972.899.2898 - fax

 

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Re: Concatenate two strings in one string

[Brittain, Mark]

If you are combine fields such as First Name and Last Name then you would want 
to use this format

$First Name$ + “ “ + $Last Name$

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz
Sent: Monday, June 18, 2012 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Concatenate two strings in one string

**
I would suggest without the double quotes or it will literally put 
$Field1$+$Field2$ in the result. If you want the values of Field 1 and field 2 
concatenated then without the double quotes.
Or am I taking this too literally?



Shafqat Ayaz


From: Norbert Bolmer mailto:norb...@bolmer.de>>
To: arslist@ARSLIST.ORG
Sent: Monday, June 18, 2012 12:17 PM
Subject: Re: Concatenate two strings in one string

**
Hi Mahmoud,

try "$Field1$ + $Field2$"

Best regards
Norbert



Am 18.06.2012 um 13:03 schrieb Mahmoud Mahdy-Mohamed 
mailto:mahmoud.mahdy-moha...@vodafone.com>>:
**
Dears,

I’d like to ask about a function that can concatenate two strings in one string 
( from two character fields into one character field).

Thanks,
Best Regards,

Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)104999638
Mail: 
mahmoud.mahdy-moha...@vodafone.com

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Re: Concatenate two strings in one string

[Shafqat Ayaz]

I would suggest without the double quotes or it will literally put 
$Field1$+$Field2$ in the result. If you want the values of Field 1 and field 
2 concatenated then without the double quotes. 
Or am I taking this too literally?  
 


Shafqat Ayaz





>
> From: Norbert Bolmer 
>To: arslist@ARSLIST.ORG 
>Sent: Monday, June 18, 2012 12:17 PM
>Subject: Re: Concatenate two strings in one string
> 
>
>** 
>Hi Mahmoud,
>
>
>try "$Field1$ + $Field2$"
>
>
>Best regards
>Norbert
>
>
>
>
>
>
>
>
>Am 18.06.2012 um 13:03 schrieb Mahmoud Mahdy-Mohamed 
>:
>
>
>**  
>>Dears,
>> 
>>I’d like to ask about a function that can concatenate two strings in one 
>>string ( from two character fields into one character field).
>> 
>>Thanks,
>>Best Regards,
>> 
>>Mahmoud Mahdy Mohammed,PMP |Business Process Automation
>>Technology | Products & Services Delivery
>>Phone:+20(0)104999638 
>>Mail: mahmoud.mahdy-moha...@vodafone.com
>> 
>>*
>>The content of this document is classified as Vodafone Egypt S.A.E. 
>>Confidential and Proprietary Information.
>>The recipient hereby is committed to hold in strict confidence the contents 
>>of this (e-mail, document, information) and not to disclose to any third 
>>party without the prior written consent of Vodafone Egypt S.A.E. Recipient 
>>will be held liable for any unauthorized disclosure.
>>If you have received this message in error, please notify the sender by 
>>return e-mail and delete the message in its entirety, including any 
>>attachments.
>>http://www.vodafone.com.eg
>>*
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 
www.wwrug.com  ARSlist: "Where the Answers Are"_ 
>
>

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Re: New ideas feature in BMC Communities

[Matt Laurenceau]

Terrific convo Andrew, Dan & Jason!

About BMC 
Communitieswould
not be the right place to post such Product-focused ideas (or even
categories).

If/when the idea from
Jasonis accepted
by R&D, it will/would touch most Products, so the idea
capability will/would be activated on:

   - sub-forums of *BMC Atrium* (AR
System,
   
SLM,
   
D&A,
   etc.)
   - sub-forums or *BMC Remedy* (Incident &
Problem,
   Change & 
Release,
   
Asset,
   
SRM,
   
RKM,
   etc.)
   - and more :)


For you to draft things, I'll create an *ARSList* Secret group for you, and
activate ideas there. *You'll be able to post your initial ideas *:)

   - Given our knowledge of the Products, knowing which product it relates
   to should be a no-brainer
   - You can use *tagging *to mention if your idea focuses on:
   installation, User Experience, performance, compatibility, etc.

*
*
*Benefit*: if/when idea from
Jasonmakes it, all
these ideas will be ready to be moved on the appropriate
forums, and R&D will see how organized the BMC Remedy Community is :)

*@all, you make my day!*

Take care, Matt

~ Matt Laurenceau
Sr Community Ambassador, BMC Communities
http://bit.ly/MattProfiles
Skype: matt.laurenceau


On Sat, Jun 16, 2012 at 1:39 AM, Goodall, Andrew C  wrote:

> **
>
> **1. **Development IDE Enhancement Ideas, e.g. multi layered
> filtering, built in Migrator, improved version control integrations with
> OTS Version control products. 
>
> **2. **Workflow Capability Enhancement Ideas, e.g. complex web
> services
>
> **3. **AR System Enhancement Ideas, e.g. transparent db failover
> capabilities without having to recycle services.
>
> **4. **ITSM Service Desk Enhancement (Incident and Problem) Ideas,
> e.g. dataload capabilities, administration improvements and simplification,
> facebook newsfeed style worklogs
>
> **5. **ITSM Asset Management Enhancement Ideas
>
> **6. **SRM Enhancement Ideas
>
> **7. **Atrium CMDB  Enhancement Ideas
>
> **8. **Installer Enhancement Ideas
>
> **9. **OTS Integration Requests to third party products, e.g. multi
> layer AD security groups for application permissions and ITSM functional
> roles
>
> **10.  **What would make you end user work life more efficient and
> productive
>
> **11.  **What would make the back-end ITSM administration more efficient**
> **
>
> **12.  **What new product would you like to see in AR System or ITSM,
> e.g. Deployments.
>
> ** **
>
> Regards,
>
>  
>
> *Andrew C. Goodall*
>
> Software Engineer
>
> Development Services
>
> ago...@jcpenney.com
>
> *jcpenney*
>
> 6501 Legacy Drive
>
> Plano, TX 75024
>
> jcp.com
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@arslist.org] *On Behalf Of *arslist
> *Sent:* Friday, June 15, 2012 4:44 PM
> *To:* arslist@arslist.org
> *Subject:* Re: New ideas feature in BMC Communities
>
> ** **
>
> ** 
>
> When I open the call for categories, which will be quite soon,
>
> Please submit what you would like to see.
>
> ** **
>
> No guarantees of course, it goes with the ebb and flow of the arslist
> response to them,
>
> Along with time considerations and rarely me vetoing a category. My veto
> is usually if the category
>
> Seems unduly negative or not constructive or just not entertaining enough
> for the live event.
>
> ** **
>
> I applaud the BMC efforts, if they are willing to include some sort of
> guarantee, e.g.:
>
> The single improvement that receives the most thumbs up will either be
> implemented OR the community will be given a really good explanation of why
> not,
>
> work arounds perhaps, and then the second one will be considered.
>
> ** **
>
> IF they include something like that I can see the value, if not, we can
> vote with our fingers on the idea of voting with our thumbs(up or down) J*
> ***
>
> *

Re: Concatenate two strings in one string

[Norbert Bolmer]

Hi Mahmoud,

try "$Field1$ + $Field2$"

Best regards
Norbert




Am 18.06.2012 um 13:03 schrieb Mahmoud Mahdy-Mohamed 
:

> **
> Dears,
>  
> I’d like to ask about a function that can concatenate two strings in one 
> string ( from two character fields into one character field).
>  
> Thanks,
> Best Regards,
>  
> Mahmoud Mahdy Mohammed,PMP | Business Process Automation 
> Technology | Products & Services Delivery
> Phone: +20(0)104999638 
> Mail: mahmoud.mahdy-moha...@vodafone.com
>  
> *
> 
> The content of this document is classified as Vodafone Egypt S.A.E. 
> Confidential and Proprietary Information.
> 
> The recipient hereby is committed to hold in strict confidence the contents 
> of this (e-mail, document, information) and not to disclose to any third 
> party without the prior written consent of Vodafone Egypt S.A.E. Recipient 
> will be held liable for any unauthorized disclosure.
> 
> If you have received this message in error, please notify the sender by 
> return e-mail and delete the message in its entirety, including any 
> attachments.
> 
> http://www.vodafone.com.eg
> 
> *
> 
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Concatenate two strings in one string

[Mahmoud Mahdy-Mohamed]

Dears,

I'd like to ask about a function that can concatenate two strings in one string 
( from two character fields into one character field).

Thanks,
Best Regards,

Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)104999638
Mail: 
mahmoud.mahdy-moha...@vodafone.com


*

The content of this document is classified as Vodafone Egypt S.A.E. 
Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the contents of 
this (e-mail, document, information) and not to disclose to any third party 
without the prior written consent of Vodafone Egypt S.A.E. Recipient will be 
held liable for any unauthorized disclosure.

If you have received this message in error, please notify the sender by return 
e-mail and delete the message in its entirety, including any attachments.

http://www.vodafone.com.eg

*

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[no subject]

[Lou Guardia]

http://www.tengan.net/wp-content/themes/pool/rockfpl.html?dhza=dhk.dhmdh&rdhy=zmv.dh&dhe=sopy

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