[no subject]
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Concatenate two strings in one string
Dears, I'd like to ask about a function that can concatenate two strings in one string ( from two character fields into one character field). Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Concatenate two strings in one string
Hi Mahmoud, try $Field1$ + $Field2$ Best regards Norbert Am 18.06.2012 um 13:03 schrieb Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha...@vodafone.com: ** Dears, I’d like to ask about a function that can concatenate two strings in one string ( from two character fields into one character field). Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: New ideas feature in BMC Communities
Terrific convo Andrew, Dan Jason! About BMC Communitieshttps://communities.bmc.com/communities/community/aboutwould not be the right place to post such Product-focused ideas (or even categories). If/when the idea from Jasonhttps://communities.bmc.com/communities/ideas/1011is accepted by RD, it will/would touch most Products, so the idea capability will/would be activated on: - sub-forums of *BMC Atrium* (AR Systemhttps://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system, SLMhttps://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/service_level_management, DAhttps://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bsm_dashboards_and_analytics, etc.) - sub-forums or *BMC Remedy* (Incident Problemhttps://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/incident_and_problem_process_management, Change Releasehttps://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/change_process_management, Assethttps://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/bmc_asset_management, SRMhttps://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/service_request_management, RKMhttps://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/knowledge_management, etc.) - and more :) For you to draft things, I'll create an *ARSList* Secret group for you, and activate ideas there. *You'll be able to post your initial ideas *:) - Given our knowledge of the Products, knowing which product it relates to should be a no-brainer - You can use *tagging *to mention if your idea focuses on: installation, User Experience, performance, compatibility, etc. * * *Benefit*: if/when idea from Jasonhttps://communities.bmc.com/communities/ideas/1011makes it, all these ideas will be ready to be moved on the appropriate forums, and RD will see how organized the BMC Remedy Community is :) *@all, you make my day!* Take care, Matt ~ Matt Laurenceau Sr Community Ambassador, BMC Communities http://bit.ly/MattProfiles Skype: matt.laurenceau On Sat, Jun 16, 2012 at 1:39 AM, Goodall, Andrew C ago...@jcp.com wrote: ** **1. **Development IDE Enhancement Ideas, e.g. multi layered filtering, built in Migrator, improved version control integrations with OTS Version control products. **2. **Workflow Capability Enhancement Ideas, e.g. complex web services **3. **AR System Enhancement Ideas, e.g. transparent db failover capabilities without having to recycle services. **4. **ITSM Service Desk Enhancement (Incident and Problem) Ideas, e.g. dataload capabilities, administration improvements and simplification, facebook newsfeed style worklogs **5. **ITSM Asset Management Enhancement Ideas **6. **SRM Enhancement Ideas **7. **Atrium CMDB Enhancement Ideas **8. **Installer Enhancement Ideas **9. **OTS Integration Requests to third party products, e.g. multi layer AD security groups for application permissions and ITSM functional roles **10. **What would make you end user work life more efficient and productive **11. **What would make the back-end ITSM administration more efficient** ** **12. **What new product would you like to see in AR System or ITSM, e.g. Deployments. ** ** Regards, *Andrew C. Goodall* Software Engineer Development Services ago...@jcpenney.com *jcpenney* 6501 Legacy Drive Plano, TX 75024 jcp.com ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@arslist.org] *On Behalf Of *arslist *Sent:* Friday, June 15, 2012 4:44 PM *To:* arslist@arslist.org *Subject:* Re: New ideas feature in BMC Communities ** ** ** When I open the call for categories, which will be quite soon, Please submit what you would like to see. ** ** No guarantees of course, it goes with the ebb and flow of the arslist response to them, Along with time considerations and rarely me vetoing a category. My veto is usually if the category Seems unduly negative or not constructive or just not entertaining enough for the live event. ** ** I applaud the BMC efforts, if they are willing to include some sort of guarantee, e.g.: The single improvement that receives the most thumbs up will either be implemented OR the community will be given a really good explanation of why not, work arounds perhaps, and then the second one will be considered. ** ** IF they include something like that I can see the value, if not, we can vote with our fingers on the idea of voting with our thumbs(up or down) J* *** ** ** (i.e. we can do an ARSlist Top 10 as we did years ago, they listened back then, but it was Remedy Corp. as a
Re: Concatenate two strings in one string
I would suggest without the double quotes or it will literally put $Field1$+$Field2$ in the result. If you want the values of Field 1 and field 2 concatenated then without the double quotes. Or am I taking this too literally? Shafqat Ayaz From: Norbert Bolmer norb...@bolmer.de To: arslist@ARSLIST.ORG Sent: Monday, June 18, 2012 12:17 PM Subject: Re: Concatenate two strings in one string ** Hi Mahmoud, try $Field1$ + $Field2$ Best regards Norbert Am 18.06.2012 um 13:03 schrieb Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha...@vodafone.com: ** Dears, I’d like to ask about a function that can concatenate two strings in one string ( from two character fields into one character field). Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP |Business Process Automation Technology | Products Services Delivery Phone:+20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Concatenate two strings in one string
If you are combine fields such as First Name and Last Name then you would want to use this format $First Name$ + “ “ + $Last Name$ Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Monday, June 18, 2012 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: Concatenate two strings in one string ** I would suggest without the double quotes or it will literally put $Field1$+$Field2$ in the result. If you want the values of Field 1 and field 2 concatenated then without the double quotes. Or am I taking this too literally? Shafqat Ayaz From: Norbert Bolmer norb...@bolmer.demailto:norb...@bolmer.de To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Monday, June 18, 2012 12:17 PM Subject: Re: Concatenate two strings in one string ** Hi Mahmoud, try $Field1$ + $Field2$ Best regards Norbert Am 18.06.2012 um 13:03 schrieb Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com: ** Dears, I’d like to ask about a function that can concatenate two strings in one string ( from two character fields into one character field). Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Web Service Errors
Hi, For authentication error thrown when authentication mode is set to None or Custom check following things : 1. Synchronize the AR Server connection password in mid-tier and User tool 2. It could be a number of things such as case sensitivity, additional characters (spaces, tabs, etc) 3. If this problem is associated with user having no password then you need to check configuration with respect to Cross Reference Blank Passwords and AREA configuration setup For ARERR [9130] Error encountered while executing a Web Service: 1. To process header, we must have Rampart module engaged to the service. I have included thread but not implemented HTH Warm Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, June 15, 2012 10:32 PM To: arslist@ARSLIST.ORG Subject: Web Service Errors ** I have hit a snag with consuming an external web service. I receive authentication errors if I leave the AR Authentication mode to None and Custom. If I use UserName Token and then enter the correct credentials the following error returns. ARERR [9130] Error encountered while executing a Web Service : Must Understand check failed for header http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1. 0.xsd : Security Is there a way to change the soap heading in the Remedy call? Tommy Morris CMDB Certified Specialist Director of IT Service Management http://www.pinebreeze.com/ Description: cid:image001.png@01CCF6B9.D0C054F0 https://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197; URL=mailto%3atommy.morris%40pinebreeze.com tommy.mor...@pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
ITSM 7.6.04 - AP:Role form
Does anyone know if I would break anything if I increase the field character limit on the AP:Role form for the Member List field. It is set to 512 characters and I have about 20 more people to add and I am getting an error that I have reached the character limit for that field. ITSM 7.6.04 SP2 AR 7.6.04 SP3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Issues while searching for a ticket in the INCIDENT console
**
**
**Hi All,
Has anyone faced the below mentioned issue while searching for an incident
in the incident console in Remedy - 7.6.03.**
** User is getting the below error when he tries to run the following
qualification:
** = company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11'
= x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11'
= x)) ) AND
('Summary*' LIKE %CJ%)
** [image: cid:image001.png@01CD49AF.AD79D680]
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
** ** **
--
Thanks Regards
Sam
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image001.png
Re: Issues while searching for a ticket in the INCIDENT console
Sometimes Remedy doesn't like indecision To many OR. Put the Summary
part in front of the ORs. It might help.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson
Sent: Monday, June 18, 2012 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Issues while searching for a ticket in the INCIDENT console
**
Hi All,
Has anyone faced the below mentioned issue while searching for an incident in
the incident console in Remedy - 7.6.03.
User is getting the below error when he tries to run the following
qualification:
= company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' =
x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11' = x
)) ) AND ('Summary*' LIKE %CJ%)
[cid:image001.png@01CD49AF.AD79D680]
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
--
Thanks Regards
Sam
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers
Are_
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inline: image001.png
Re: Issues while searching for a ticket in the INCIDENT console
Not to point out the obvious or anythingbut the error indicates that the
Full Text Search engine is having a problem with one of its indexes. And the
error is specifically an IO error, so it may be a full drive or something along
those lines...but I would check the FTS logs to see the specific error.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson
Sent: Monday, June 18, 2012 9:50 AM
To: arslist@ARSLIST.ORG
Subject: Issues while searching for a ticket in the INCIDENT console
**
Hi All,
Has anyone faced the below mentioned issue while searching for an incident in
the incident console in Remedy - 7.6.03.
User is getting the below error when he tries to run the following
qualification:
= company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' =
x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11' = x
)) ) AND ('Summary*' LIKE %CJ%)
[cid:image001.png@01CD4D38.3DE5CC70]
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
--
Thanks Regards
Sam
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers
Are_
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inline: image001.png
SRM menu options - importing values
There are some menu options that I would like to have available for Service Requests like Salary Grade, Job Code, etc. How difficult is it to manage the menu options library? Can you import/update items directly? I would prefer to work within the system than add another form just for these menu items and then query it. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 - AP:Role form
No - especially not with the overlay functionality. See KA339823 Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Sanford, Claire Sent: Monday, June 18, 2012 10:43 AM To: arslist@arslist.org Subject: ITSM 7.6.04 - AP:Role form Does anyone know if I would break anything if I increase the field character limit on the AP:Role form for the Member List field. It is set to 512 characters and I have about 20 more people to add and I am getting an error that I have reached the character limit for that field. ITSM 7.6.04 SP2 AR 7.6.04 SP3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issues while searching for a ticket in the INCIDENT console
I know even in 7.6.04, there are bugs with wildcard searching in FTS. I
would check the KB.
Sent from my iPhone
On Jun 18, 2012, at 10:50 AM, Sam Anderson samanderson...@gmail.com wrote:
**
**
**
**Hi All,
Has anyone faced the below mentioned issue while searching for an incident
in the incident console in Remedy - 7.6.03.**
** User is getting the below error when he tries to run the following
qualification:
** = company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11'
= x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11'
= x)) ) AND
('Summary*' LIKE %CJ%)
** image001.png
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
** ** **
--
Thanks Regards
Sam
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
___
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Re: Issues while searching for a ticket in the INCIDENT console
There is a known issue with FTS and % searches. If you have FTS enabled and try
to search SRM for a request type nothing will return. Disable FTS and the
search function works fine.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, June 18, 2012 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues while searching for a ticket in the INCIDENT console
**
I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would
check the KB.
Sent from my iPhone
On Jun 18, 2012, at 10:50 AM, Sam Anderson
samanderson...@gmail.commailto:samanderson...@gmail.com wrote:
**
Hi All,
Has anyone faced the below mentioned issue while searching for an incident in
the incident console in Remedy - 7.6.03.
User is getting the below error when he tries to run the following
qualification:
= company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' =
x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11' = x
)) ) AND ('Summary*' LIKE %CJ%)
image001.png
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
--
Thanks Regards
Sam
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers
Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers
Are_
___
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Re: SRM menu options - importing values
Do you mean to be able to search by Job code to find a service item? -John Sent from my iPhone On Jun 18, 2012, at 11:54 AM, Logan, Kelly kelly.lo...@proquest.com wrote: ** There are some menu options that I would like to have available for Service Requests like Salary Grade, Job Code, etc. How difficult is it to manage the menu options library? Can you import/update items directly? I would prefer to work within the system than add another form just for these menu items and then query it. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 - AP:Role form
There is a utility installed with approval server you can use to increase the field char limit. All the instructions are in the approval guide. On Monday, June 18, 2012 8:42:57 AM UTC-7, Sanford, Claire wrote: Does anyone know if I would break anything if I increase the field character limit on the AP:Role form for the Member List field. It is set to 512 characters and I have about 20 more people to add and I am getting an error that I have reached the character limit for that field. ITSM 7.6.04 SP2 AR 7.6.04 SP3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issues while searching for a ticket in the INCIDENT console
hi,
Remedy 7604 has two modes of searches, traditional FTS QBE and the newer MFS,
which have similar but differing functionalities. if you do a search inside
that form by filling out fields in the form, you are doing a traditional FTS
QBE search (for any of the fields that are FTS enabled). If you do your search
from a global search field, such as RKMs search, or the global searches
supplied by ITSM apps then it is using MFS and requires the wildcard.
Unfortunately this is way it is designed.
Issue related to not able to search Service request is related to FTS
configuration Rebuilding the index will help
Ravi Rai
Date: Mon, 18 Jun 2012 11:26:35 -0500
From: tommy.mor...@pinebreeze.com
Subject: Re: Issues while searching for a ticket in the INCIDENT console
To: arslist@ARSLIST.ORG
**
There is a known issue with FTS and % searches. If you have FTS enabled and try
to search SRM for a request type nothing will return. Disable FTS and the
search function works fine.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, June 18, 2012 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues while searching for a ticket in the INCIDENT console
**
I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would
check the KB.
Sent from my iPhone
On Jun 18, 2012, at 10:50 AM, Sam Anderson samanderson...@gmail.com wrote:
**
Hi All,
Has anyone faced the below mentioned issue while searching for an incident in
the incident console in Remedy - 7.6.03.
User is getting the below error when he tries to run the following
qualification:
= company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' =
x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11' = x
)) ) AND ('Summary*' LIKE %CJ%)
image001.png
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
--
Thanks Regards
Sam
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12
www.wwrug.com ARSlist: Where the Answers Are_
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Re: SRM 7.6.03 Entitlement
Dear Listeners, I have an issue about the same subject. For me '100025' = “Yes” would be ok but it´s not working Everyone can see the specific SRD I´ve created, even when I validate diferent users they have diferent Entitlement Rules. There is something missing or wrong and I don´t know what it is, any suggestion? TIA, Sueli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM 7.6.03 Entitlement
make sure Entitlement are enabled Entitlement managemnt in Application management Console -- SRM--Entitlement Ravi Date: Mon, 18 Jun 2012 14:09:16 -0400 From: sue...@yahoo.com Subject: Re: SRM 7.6.03 Entitlement To: arslist@ARSLIST.ORG Dear Listeners, I have an issue about the same subject. For me '100025' = “Yes” would be ok but it´s not working Everyone can see the specific SRD I´ve created, even when I validate diferent users they have diferent Entitlement Rules. There is something missing or wrong and I don´t know what it is, any suggestion? TIA, Sueli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issues while searching for a ticket in the INCIDENT console
Hi All,
Thank's for your suggestions.
On Mon, Jun 18, 2012 at 11:33 PM, ravi rai ravira...@hotmail.com wrote:
**
hi,
Remedy 7604 has two modes of searches, traditional FTS QBE and the newer
MFS, which have similar but differing functionalities. if you do a search
inside that form by filling out fields in the form, you are doing a
traditional FTS QBE search (for any of the fields that are FTS enabled). If
you do your search from a global search field, such as RKMs search, or the
global searches supplied by ITSM apps then it is using MFS and requires the
wildcard. Unfortunately this is way it is designed.
Issue related to not able to search Service request is related to FTS
configuration Rebuilding the index will help
Ravi Rai
--
Date: Mon, 18 Jun 2012 11:26:35 -0500
From: tommy.mor...@pinebreeze.com
Subject: Re: Issues while searching for a ticket in the INCIDENT console
To: arslist@ARSLIST.ORG
**
There is a known issue with FTS and % searches. If you have FTS enabled
and try to search SRM for a request type nothing will return. Disable FTS
and the search function works fine.
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury
*Sent:* Monday, June 18, 2012 11:23 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Issues while searching for a ticket in the INCIDENT console
**
I know even in 7.6.04, there are bugs with wildcard searching in FTS. I
would check the KB.
Sent from my iPhone
On Jun 18, 2012, at 10:50 AM, Sam Anderson samanderson...@gmail.com
wrote:
**
Hi All,
Has anyone faced the below mentioned issue while searching for an incident
in the incident console in Remedy - 7.6.03.
User is getting the below error when he tries to run the following
qualification:
= company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND
('11' = x OR '11' = x OR '11'=
x)) OR ('Priority*' = High AND ('11' = x OR
'11' = x)) ) AND
('Summary*' LIKE %CJ%)
image001.png
When the above qualification is searched without the value ('Summary*'
LIKE %CJ%) results are displayed.
--
Thanks Regards
Sam
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--
Thanks Regards
Sam
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Re: SRM menu options - importing values
I would recommend creating a custom generic Menu Items form that I can use for any data driven menu. Thanks Mahesh On Mon, Jun 18, 2012 at 10:54 AM, Logan, Kelly kelly.lo...@proquest.comwrote: ** There are some menu options that I would like to have available for Service Requests like Salary Grade, Job Code, etc. How difficult is it to manage the menu options library? Can you import/update items directly? I would prefer to work within the system than add another form just for these menu items and then query it. ** ** *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ** ** *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator ** ** P Please consider the environment before printing this email. ** ** *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: making use of itsm breadcrumbs with custom bolt on apps
Hi, This option works only for the forms opened using the application navigation panel and works only for the number of forms listed in a particular field of SHR:LendingConsole form To achieve the same for custom form, first prerequisite is that the custom application should be accessed from application list After that the name of the forms must be added in a particular field of SHR:LendingForm. To do this modify the active link SHR:LHP:Init, and go to second set field action. In this action change the value of z1D_PanelConfig field and add your form names (for which you want breadcrumbs) in a given specific format with a semicolon (;) as delimiter. Note: While giving the name in the z1D_PanelConfig, please take care of the values specified with the form. This is just solution to initiate the work on given problem. Hope this will help you to lead to the exact solution. -- Warm Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Saturday, June 16, 2012 1:44 AM To: arslist@ARSLIST.ORG Subject: making use of itsm breadcrumbs with custom bolt on apps ** We have several integrations for ITSM which are custom forms. When this custom integrations are launch from ITSM form launch area (window open action) then it opens in existing window and you lose the breadcrumbs. One option is obviously to open in a new window, but then people don't like that either. It would be preferred to make use of the ITSM breadcrumbs. Has anyone done this - which workflow should we look at, can you piggyback onto this? Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
