Re: catch the email before it is deleted
I am a bit tight with time ... i.e. I need to hurry up for a solution ... I can't seem to get the email that is being deleted on the fly on error I found another way of doing with the Message-Id of the email I'll build a workflow to pull out a copy of that email from disk and do something with it Thought if in the meantime, somebody would tell how to catch the email before it is deleted or even to replace the delete by another action that would be cool maybe I have missed something but I don't really see what is deleting the email ... i.e. it looks like it is on GUID not being generated but ... actually I haven't been further ... not sure if it is worth ... maybe my first workaround is quicker to implement any advice is appreciated On 7/13/2012 4:05 PM, David Durling wrote: Serouche, I'm on 7.5 also. I think the emails that error aren't kept for me often exceed the database field length for the subject or cc: or to: fields on the AR System Email Messages form itself. Just mentioning because if that's the case, you'll want to take that into consideration somehow in terms of getting the message into Remedy. (But I don't have an automated solution - in situations where I can, I have a copy in another mailbox that I can manually look at, as was mentioned. Often the message turns out to be spam, but not always.) David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Friday, July 13, 2012 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: catch the email before it is deleted I am using ARS 7.5 patch 7 I have not the mentioned form The email is actually deleted, there is no trace of it anywhere I need a workflow to catch the mail before it is deleted I tried to read the file from disk with the Message Id provided by the Error logs but up to now, I am not succeeding On 7/12/2012 8:01 PM, Grooms, Frederick W wrote: Serouche, You didn't state what version ARS. The AR System Email Error Messages form was introduced in the 7.6.x version of ARS. Unless you have custom workflow the default escalation leaves inbound emails in the AR System Email Messages form for a couple of days before deleting them. The original email is an attachment on the Advanced Options - Attachment Alternatives tab Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, July 12, 2012 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: catch the email before it is deleted ** You should be able to find a form with name AR System Email Error Messages, which is an exact replica of AR System Email Messages form, with additional feature(button) to copy entry to AR System Email Messages form. If you do not find it you can re import this form from the def file in the email engine install folder. If I understand correctly you want to catch email errors and reprocess them as they occur without have to resend the email from end user. We have a similar things. We have monitors setup on Email log files and then this form AR System Email Error Messages. Anytime the monitor detects a new line or a new entry then we get alerted. Then we go to AR System Email Error Messages form and look for the error entry, correct the data and then click the button Copy To AR System Email Messages Form. It will create a regular entry in Email form and email engine will pick it up in the next pooling. -Original Message- On Thursday, July 12, 2012 3:02:09 AM UTC-7, Remedy Maniac wrote: ** I am concerned by incoming emails and I do not see any AR System Email Error Messages in my ARSystem installation -Original Message- On 7/12/2012 11:42 AM, Rajesh Nair wrote: ** if i am not wrong in arsystem email messages configuration form you have an option for setting outgoing mail do u want to delete or not if set to know the mail remains in the email message form even if there is error in transmitting it. if the option is NO and still the message gets deleted then you probably need to check for the workflow. -Original Message- On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac remedy.man...@gmail.com wrote: i am thinking to that solution too. I already have a procedure to copy the email to disk before I give it to the email engine. But I'd like to build a workflow upon the error occurs So i'd like to have the email not being deleted from the Remedy database And to answer to Misi and Rajesh: - I was referring to emails that the email engine had already pulled, and not the one on the mail server where we have tons of copies of, - and looking into the logs didn't show me where to catch the email before the email engine deletes it. That would be cool if somebody would know and would share the knowledge It looks like that has something to do with the GUID of the email being generated or not ... cheers -Original
Flashboards and time axis
Hi listers, I have a requirement from a customer that we can't accomplish, but I'm sure that it is possible. I have a form with these fields, among others: - ActualDate: A date value, indicating to which date is related the request. - Value: The value to show at the graph. - IdParent: Each request is related to a partent. A parent has a set of requests for several days. - Dummy: A field that always holds the word: Payment. I want to show a trend line for one parent and see the sum of requests for each day. So I created a variable with these characteristics: Expression: Value Group By 1: ActualDate Group By 2: Dummy No summary or historical data. I created a flashboard, Line, RealTime, with this variable. I created a form with a view field holding the flashboard, and a table filed holding the parents. Each time a parent is choosen, the view field is update with a customQual parameter, restricting the flashboard to show only the related requests (IdParent = ) My problem is the next: First: I don't see the labels of the days. I mean, If I roll over a value I can see the date, but at the graph the days names are not shown. Second: Values are equidistant. For instance, If I have a register for 4/1/2012, another for 4/2/2012 and another for 4/10/2012, I see the three dots separated by the same distance. The desired behavior is to show registers from 4/1/2012 and 4/2/2012 much closer between them than from 4/10/2012. To summarize, I want the same behavior like it appears on the SLA trends on the SLM Manager console. Any Idea or help? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage004.jpgimage002.jpgimage001.jpg
Opening a file using PERFORM-ACTION-OPEN-URL!
Dear all, Can anyone open/downlaod a file in Firefox using PERFORM-ACTION-OPEN-URL? I am trying to open a excel file with the PERFORM-ACTION-OPEN-URL action in a RUN PROCESS Active link: PERFORM-ACTION-OPEN-URL $myfield$ where myfield contains the path to the file on a shared public network folder. I use the following and they all work fine with Intenet explorer X:\Remedy\myfile.xls file://server/Remedy/myfile.xls file:///X:/Remedy/myfile.xls file://server/Remedy/myfile.xls But none of this works with Firefox. for the first two I get error Firefox doesn't know how to open this address, because the protocol (x) isn't associated with any program I try the last three and get Caught exception undefined:2533 - NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIDOMJSWindow.open]... AT: undefined This is ARS7.1 patch009/WIN2003/Oracle9 any thoughts will be very much appreciated. Thanks in advance frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Opening a file using PERFORM-ACTION-OPEN-URL!
The browser should (correctly) prevent this operation. After all, you don't want anyone reading your files ;-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Running ARS on laptop - options
Hi Tauf! I'm running the virtualized ITSM on my laptop for more than a year now, and I found that the bottleneck is the disk drive. So, using SSD would be the best choice to get the maximum performance. Also, to run one instance with full ITSM Suite, KM, SRM (mid-tier/application/database on one machine) I found that the minimum of 8Gb RAM (6Gb dedicated to Guest OS) is required. I use the Windows 7 64bit and VMWare Workstation 8 now. There's no freeware version of the Workstation as far as I know, but Oracle Virtualbox (which is free) may work for this as well. I think that if you want your Guest OS to be Windows based, you really should pay for the Windows Server license, but there's MS SQL Server version (called Lite or Express), which is free with the only limitation for the database size (4Gb or something as far as I remember). On the other hand, you could use Linux for your guest OS (with Oracle as the DBMS), but that can be more time-consuming to install and maintain. Another possible issue is virtual machine mac address change after the machine being restarted. As it changes, your ARS license stops working. You may fix it in VMWare Workstation by editing the VM configuration file so that VMWare doesn't assign the MAC automatically, or configuring the Microsoft Loopback Adapter, which always has the same MAC, and issuing the ARS license for the MAC of the loopback adapter. Regards, Dmitry Baryshnikov On Mon, Jul 16, 2012 at 5:40 AM, benny shell xosi...@gmail.com wrote: ** The best virtualization platform to use is Oracle's Virtual Box. You can change the mac address on Virtual Box which means you can use any of your existing licenses for the virtual as long as you are not trying to use it on the same lan as a machine with that license key. On Sun, Jul 15, 2012 at 1:44 PM, Pat Zandi remedy...@gmail.com wrote: Sorry VMware workstation is better.. Sent from my iPhone On Jul 15, 2012, at 13:43, Pat Zandi remedy...@gmail.com wrote: Laptop. Lots of ram 12 gig if possible i5 quad core would be nice SQL server we found we can run with 6 gig ram barely! VMware player is the way to go Recommend fast hdd or sdd Get a USB 3 and esata plug. For external vmplayer modules. You can get a ms developer license and us SQL server under that. You can use 2 sessions on 8 gig Do not turn on outlook 2010 as it is a P I G Hope that helps or confirms Sent from my iPhone On Jul 15, 2012, at 10:44, Tauf Chowdhury taufc...@gmail.com wrote: All, Looking for some opinions,suggestions, gotchas, all of the above. I want to buy a laptop and also use it to host an ITSM platform for sandbox or testing or demos. Here are some questions: 1. Mac or PC? 2. Solid state hd or standard? 3. If Mac, how good is parallels to host the environment? What about VMWARE? 4. If PC,is VMware the preferred platform to host the env on? 5. I'm assuming I have to pay for licenses of SQL server and Win Server. Is this correct? 6. Is it just cheaper to build a server at home to host this and just VPN in using any laptop? If I'm missing something, let me know. I just want to make an educated decision before plopping down a bunch of cash. Also, maybe this thread can be used as a good reference for someone looking to do this in the future. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Running ARS on laptop - options
Hi Tauf, I have found that running Remedy without a virtual machine is actually a lot lighter resource wise and more flexible. You don't need the overhead of running 2 operating systems at once. I use the free SQL Server 2008 personal edition. On top of that I install the 7.6.4 Suite stack install. That install only takes around 40 minutes or so. I'm running Windows 7 64 bit Home Premium with 8 Gig on an i5-2450M. You will be surprised how easy this setup is to get going and how well it performs. Rod On 15 July 2012 22:44, Tauf Chowdhury taufc...@gmail.com wrote: All, Looking for some opinions,suggestions, gotchas, all of the above. I want to buy a laptop and also use it to host an ITSM platform for sandbox or testing or demos. Here are some questions: 1. Mac or PC? 2. Solid state hd or standard? 3. If Mac, how good is parallels to host the environment? What about VMWARE? 4. If PC,is VMware the preferred platform to host the env on? 5. I'm assuming I have to pay for licenses of SQL server and Win Server. Is this correct? 6. Is it just cheaper to build a server at home to host this and just VPN in using any laptop? If I'm missing something, let me know. I just want to make an educated decision before plopping down a bunch of cash. Also, maybe this thread can be used as a good reference for someone looking to do this in the future. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Running ARS on laptop - options
Hi, there's another option: You can install on a virtual disk (vhd) and boot your system from it. You won't be able to move the vhd to a system with different hardware, but the performance degradation compared with a real install is only 3% according to MS, and the original installation on your machine remains untouched. Regards Michael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Monday, July 16, 2012 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Running ARS on laptop - options ** Hi Tauf, I have found that running Remedy without a virtual machine is actually a lot lighter resource wise and more flexible. You don't need the overhead of running 2 operating systems at once. I use the free SQL Server 2008 personal edition. On top of that I install the 7.6.4 Suite stack install. That install only takes around 40 minutes or so. I'm running Windows 7 64 bit Home Premium with 8 Gig on an i5-2450M. You will be surprised how easy this setup is to get going and how well it performs. Rod On 15 July 2012 22:44, Tauf Chowdhury taufc...@gmail.com wrote: All, Looking for some opinions,suggestions, gotchas, all of the above. I want to buy a laptop and also use it to host an ITSM platform for sandbox or testing or demos. Here are some questions: 1. Mac or PC? 2. Solid state hd or standard? 3. If Mac, how good is parallels to host the environment? What about VMWARE? 4. If PC,is VMware the preferred platform to host the env on? 5. I'm assuming I have to pay for licenses of SQL server and Win Server. Is this correct? 6. Is it just cheaper to build a server at home to host this and just VPN in using any laptop? If I'm missing something, let me know. I just want to make an educated decision before plopping down a bunch of cash. Also, maybe this thread can be used as a good reference for someone looking to do this in the future. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina Herrmann, Martin Krebs. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 - Conference Session Update, Educational Sessions (1 of 3)
Are there extra costs to attend these sessions? Or is this part of the normal agenda for the WWRUG12? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Bautista Sent: Sunday, July 15, 2012 3:27 PM To: arslist@ARSLIST.ORG Subject: WWRUG12 - Conference Session Update, Educational Sessions (1 of 3) ** So for those of you who are waiting to show your boss what the value of the conference is for you to attend, here are some of the Educational sessions that are being presented: Topic Details Topic: How to Manage Business Analytics from an Administrator's Perspective Abstract: This session is designed to train the attendees on: - Working with the Central Management Console Synopsis: The Central Management Console (CMC) is the administration tools that allow an administrator to manage and configure Business Objects Enterprise, and it shows how to make some common changes to the system's default security settings. Any user with valid credentials to Business Objects Enterprise can log on to the CMC and set his or her preferences. However, users who are not members of the Administrators group cannot perform any of the available management tasks unless they have been granted rights to do so. This session provides a general description of system administration as it relates to Business Objects Enterprise. In addition, a review of the administration tools that allow you to manage and configure Business Objects Enterprise and it shows how to make some common changes to the system's default security settings. Topic: Business Analytics User Management - Working with Web Intelligence Reporting Abstract: This session is designed to train the attendees on: - Working with the ITSM Universe Reports - Running Business Analytic Reports - Customizing ITSM Universe Reports - Creating Custom ITSM Reports Synopsis: Collecting information within ITSM applications can only be enhanced by having a means to export the data into a report so Business Managers can make better business decisions on how the operations of their organization should operate or what appropriate directions they should take against specific requests/actions submitted. Business Analytics for BSM is a reporting tool that customers have that help to enhance the capability of generating these types of reports. Business Analytics allows a user to pull data from the ITSM, SRM and CMDB forms as well as any other applications (with customization to the ITSM Universe). This session will show users how to run, modify and create ITSM reports through the ITSM Universe within Business Analytics. Topic: CMDB Integration Methods - AIE and AI Processing Abstract: This session is designed to train the attendees on: - The different CMDB import methods available - Working with Atrium Integration Engine (AIE) - Working with Atrium Integrator (AI) Synopsis: An organization's Configuration Items (CIs) are generally stored in various systems and are to be incorporated into the CMDB. These CIs can be discovered by discovery software, exported into comma separated value files, hard-copied files, word documents and other avenues. It is up to the CMDB Manager and AR System Developers to figure out what is the best means to import the data from the external resource into CMDB. This session will cover the different integration methods that one can consider; with the primary focus being on the Atrium Integration Engine and Atrium Integrator. Topic: Reconciliation Engine - Working With the Different Activities Abstract: This session is designed to train the attendees on: - How to utilize the Reconciliation Engine Console - Working with the common Identify and Merge Activities - Working with the other Activities Synopsis: Reconciliation Engine (RE) processing within the CMDB Application allows users to reconcile configuration items that are discovered or entered into the CMDB under multiple Dataset IDs (or Data Resources). The more common activities associated with utilizing RE is the activities if Identify and Merge. You must identify the data that matches up the multiple data source records and then merge the information into a single record based on a weight factor. This session will cover the step by step requirements needed to set up the different activities involved or made available within the RE processes. Topic: Working with the AR System Report Console Abstract: This session is designed to train the attendees on: - The differences between AR System and Web Reporting - Building a Web Report - Customizing a Web Report Synopsis: In AR System version 7.6.3 and later versions, the report console has changed considerably from the static AR System type reports that were generally built through the BMC Remedy Client tool and through the Mid-Tier. With the incorporation of Web Reporting, users can add in charts and export out the data into other third party options
Oracle-Bulk-Fetch-Count anyone ever use it?
Anyone ever use Oracle-Bulk-Fetch-Count setting in AR.cfg? I had it in some of the environments I've worked in but never tested with or without. I just figured it was an oracle specific setting that may help performance. Here's the description from the AR config doc (7.x and up): Number of data rows simultaneously fetched from the result set when an Oracle database is queried. The minimum is 1, the maximum is 100, and the default is 50. The higher the value, the more memory is used during data retrieval -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Running ARS on laptop - options
Rod, I like that idea. I guess if needed, I can then use the VM Workstation to run Analytics or another instance of mid-tier which is less resource intensive than AR. On Mon, Jul 16, 2012 at 8:19 AM, Rod Harris r...@smapps.com.au wrote: ** Hi Tauf, I have found that running Remedy without a virtual machine is actually a lot lighter resource wise and more flexible. You don't need the overhead of running 2 operating systems at once. I use the free SQL Server 2008 personal edition. On top of that I install the 7.6.4 Suite stack install. That install only takes around 40 minutes or so. I'm running Windows 7 64 bit Home Premium with 8 Gig on an i5-2450M. You will be surprised how easy this setup is to get going and how well it performs. Rod On 15 July 2012 22:44, Tauf Chowdhury taufc...@gmail.com wrote: All, Looking for some opinions,suggestions, gotchas, all of the above. I want to buy a laptop and also use it to host an ITSM platform for sandbox or testing or demos. Here are some questions: 1. Mac or PC? 2. Solid state hd or standard? 3. If Mac, how good is parallels to host the environment? What about VMWARE? 4. If PC,is VMware the preferred platform to host the env on? 5. I'm assuming I have to pay for licenses of SQL server and Win Server. Is this correct? 6. Is it just cheaper to build a server at home to host this and just VPN in using any laptop? If I'm missing something, let me know. I just want to make an educated decision before plopping down a bunch of cash. Also, maybe this thread can be used as a good reference for someone looking to do this in the future. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Oracle-Bulk-Fetch-Count anyone ever use it?
I always set to the max. I never seem to have the performance I want and always seem to have an excess of memory. On Mon, Jul 16, 2012 at 10:10 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Anyone ever use Oracle-Bulk-Fetch-Count setting in AR.cfg? I had it in some of the environments I've worked in but never tested with or without. I just figured it was an oracle specific setting that may help performance. Here's the description from the AR config doc (7.x and up): Number of data rows simultaneously fetched from the result set when an Oracle database is queried. The minimum is 1, the maximum is 100, and the default is 50. The higher the value, the more memory is used during data retrieval -- *Tauf Chowdhury * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Running ARS on laptop - options
One of the US Army clients uses Dell Precision M6500 laptops running 64-bit Business Vista with 16 GB of RAM and the 1.6 GHz Intel i7 processor. (During installation it will complain about processor speed, but ignore it.) I run mine on the metal but others run it under VM. The latter is good if you have several configurations you want to try, but I usually do not have that requirement. Dale Hurtt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Requirements for developer environment
Hi, We have a development server farm based on VMware. I want to create as much as possible development environment in order to test different versions and play a little with them. The question is: What is under your opinion the minimum requirement of RAM + # Virtual cores for development, where Oracle is on a different server and All BMC server are on the same virtual machine (I mean ARS + Mid-Tier + AIE). The system will hold a maximum of two concurrent users. I currently have one dev environment with 10 GB RAM and 2 cores and performs well (only for development). But I want to minimize it in order to have more development servers at the same time (so I can choose to connect one or another without switching them off). Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage004.jpgimage002.jpgimage001.jpg
Somebody BMC Remedy on Linux
Hi All Somebody comments about BMC Remedy Action Request System on linux platform server pro cons? Please Thanks in advance Greetings from Mexico Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Keeping 7.6.04 mid-tier in iframe
Hey, we are in the middle of testing for a mid-tier upgrade and noticed an issue. Most of our current mid-tier pages are embedded in iframes. For guest type pages, they work, no problem. But, pages that require a login, they are popping the login page out of the mid-tier. This is a problem because several of these applications have navigation in the HTML page, not the mid-tier form. We are currently on mid-tier 7.5, where it's working fine, and are trying to upgrade to 7.6.04 SP3, where it's causing issues. We have had this working fine on 6.3, 7.0, and 7.5. We need to finish the upgrade by this weekend, or we will have to wait until next year, so the deadline is tight. Thanks, Josh Bray TBS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91)
Hi, Our users are getting the authentication error when log in to our server. However, they're able to log in after retry. This issue seems random and at 25% rate. Below is an excerpt from the plugin log, and I notice that in the section where it fail to connect to LDAP, it's missing the part Connecting via SSL. Please advise where to check/search for the issue. Thanks AR server 7.5.00 Patch 007 SQL Oracle 10.2.0.4.0 - 64bit Windows Server 2008 R2 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINEST AREAVerifyLoginCallback Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER ldap_init(Remedyserver, 389) Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER connect timeout previously: -1 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER connect timeout used: 35000 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER ldap_simple_bind(null, null) Jul 16 2012 10:41:33.3780 */ARSYS.AREA.LDAP SEVERE Bind: Can't connect to the LDAP server (LDAPERR Code 91) Jul 16 2012 10:41:33.3780 */ARSYS.AREA.LDAP SEVERE Bind: ldap_simple_bind failed [null] Jul 16 2012 10:41:33.3780 */-VLFAIL . Jul 16 2012 10:43:50.4190 */+VLAREAVerifyLoginCallback -- user qa_user Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINEST AREAVerifyLoginCallback Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER Connecting via SSL(host=ldap.corp.mycomp.com, port=636, certPath=C:\Program Files (x86)\Netscape\Users\Default with Server SSL Authentication enabled) Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER connect timeout previously: -1 Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER connect timeout used: 2000 Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER ldap_simple_bind(null, null) Jul 16 2012 10:43:50.4310 */ARSYS.AREA.LDAP FINEST After the bind Jul 16 2012 10:43:50.4310 */ARSYS.AREA.LDAP FINER ldap_search_ext(ou=people,dc=mycomp,dc=com, 2, uid=qa_user) Jul 16 2012 10:43:50.4320 */ARSYS.AREA.LDAP FINER ldap_simple_bind(uid=qa_user,ou=People,dc=mycomp,dc=com, hidden) Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST Successful bind as user qa_user Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINER ldap_simple_bind(null, null) Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST User attribute: cn Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST User attribute: givenName Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST User attribute: homeDirectory Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: labeledURI Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: mail Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: sn Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: uid Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: description Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: uidNumber Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: accountType Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: gidNumber Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: loginShell Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: accountInstance Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: networkPortVLAN Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: networkPortPassword Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: networkPortMD5Password Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: objectClass Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: mailHost Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: mailRoutingAddress Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: miMailExpirePolicy Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: displayName Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: legalName Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: gecos Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: employeeType Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: employeeStatus Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: employeeNumber Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: mycompJobFamily Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: mycompStartDate Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: mycompPercentFullTime Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: title Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: apple-generateduid Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: l Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: physicalDeliveryOfficeName Jul 16 2012 10:43:50.4370 */ARSYS.AREA.LDAP FINEST User attribute: currentStaffingLocation Jul 16 2012 10:43:50.4370 */ARSYS.AREA.LDAP FINEST User attribute: telephoneNumber Jul 16 2012 10:43:50.4370
Re: Keeping 7.6.04 mid-tier in iframe
Is it the login page that is breaking the iframe? There is javascript you can use to enforce a web page (like the login page) to be in a frame. I'm not sure how you would add that to Remedy itself. Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Bray, Joshua joshua.b...@turner.com To: arslist@ARSLIST.ORG, Date: 07/16/2012 02:10 PM Subject:Keeping 7.6.04 mid-tier in iframe Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hey, we are in the middle of testing for a mid-tier upgrade and noticed an issue. Most of our current mid-tier pages are embedded in iframes. For guest type pages, they work, no problem. But, pages that require a login, they are popping the login page out of the mid-tier. This is a problem because several of these applications have navigation in the HTML page, not the mid-tier form. We are currently on mid-tier 7.5, where it's working fine, and are trying to upgrade to 7.6.04 SP3, where it's causing issues. We have had this working fine on 6.3, 7.0, and 7.5. We need to finish the upgrade by this weekend, or we will have to wait until next year, so the deadline is tight. Thanks, Josh Bray TBS _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 - Conference Session Update, Educational Sessions (1 of 3)
These ones are part of the normal sessions Tues-Friday morning. Friday morning being repeats of what attendees thought were the best, So those that didn't get to them the first time have another shot at it. There are separate ones that will be announced that will be on Monday for a small extra fee, Vendors that want to do various tutorials. The rest of the week there are Sessions that fall under different categories, I will let Phil and Lenny go into details. Since Phil announced those I have to assume he got enough votes from the board to approve them. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: July 16, 2012 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 - Conference Session Update, Educational Sessions (1 of 3) ** Are there extra costs to attend these sessions? Or is this part of the normal agenda for the WWRUG12? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Bautista Sent: Sunday, July 15, 2012 3:27 PM To: arslist@ARSLIST.ORG Subject: WWRUG12 - Conference Session Update, Educational Sessions (1 of 3) ** So for those of you who are waiting to show your boss what the value of the conference is for you to attend, here are some of the Educational sessions that are being presented: Topic Details Topic: How to Manage Business Analytics from an Administrator's Perspective Abstract: This session is designed to train the attendees on: - Working with the Central Management Console Synopsis: The Central Management Console (CMC) is the administration tools that allow an administrator to manage and configure Business Objects Enterprise, and it shows how to make some common changes to the system's default security settings. Any user with valid credentials to Business Objects Enterprise can log on to the CMC and set his or her preferences. However, users who are not members of the Administrators group cannot perform any of the available management tasks unless they have been granted rights to do so. This session provides a general description of system administration as it relates to Business Objects Enterprise. In addition, a review of the administration tools that allow you to manage and configure Business Objects Enterprise and it shows how to make some common changes to the system's default security settings. Topic: Business Analytics User Management - Working with Web Intelligence Reporting Abstract: This session is designed to train the attendees on: - Working with the ITSM Universe Reports - Running Business Analytic Reports - Customizing ITSM Universe Reports - Creating Custom ITSM Reports Synopsis: Collecting information within ITSM applications can only be enhanced by having a means to export the data into a report so Business Managers can make better business decisions on how the operations of their organization should operate or what appropriate directions they should take against specific requests/actions submitted. Business Analytics for BSM is a reporting tool that customers have that help to enhance the capability of generating these types of reports. Business Analytics allows a user to pull data from the ITSM, SRM and CMDB forms as well as any other applications (with customization to the ITSM Universe). This session will show users how to run, modify and create ITSM reports through the ITSM Universe within Business Analytics. Topic: CMDB Integration Methods - AIE and AI Processing Abstract: This session is designed to train the attendees on: - The different CMDB import methods available - Working with Atrium Integration Engine (AIE) - Working with Atrium Integrator (AI) Synopsis: An organization's Configuration Items (CIs) are generally stored in various systems and are to be incorporated into the CMDB. These CIs can be discovered by discovery software, exported into comma separated value files, hard-copied files, word documents and other avenues. It is up to the CMDB Manager and AR System Developers to figure out what is the best means to import the data from the external resource into CMDB. This session will cover the different integration methods that one can consider; with the primary focus being on the Atrium Integration Engine and Atrium Integrator. Topic: Reconciliation Engine - Working With the Different Activities Abstract: This session is designed to train the attendees on: - How to utilize the Reconciliation Engine Console - Working with the common Identify and Merge Activities - Working with the other Activities Synopsis: Reconciliation Engine (RE) processing within the CMDB Application allows users to reconcile configuration items that are discovered or entered into the CMDB under multiple Dataset IDs (or Data Resources). The more common activities associated with utilizing RE is the activities if Identify and Merge. You must identify the data that
Re: Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91)
Hi, looks like it is doing a simple bind on port 389 (default) before bind via the secure port. Do you have a duplicate entry in the configuration, or at any stage had a non secure entry in the configuration? Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: 16 July 2012 19:12 To: arslist@ARSLIST.ORG Subject: Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91) ** Hi, Our users are getting the authentication error when log in to our server. However, they're able to log in after retry. This issue seems random and at 25% rate. Below is an excerpt from the plugin log, and I notice that in the section where it fail to connect to LDAP, it's missing the part Connecting via SSL. Please advise where to check/search for the issue. Thanks AR server 7.5.00 Patch 007 SQL Oracle 10.2.0.4.0 - 64bit Windows Server 2008 R2 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINEST AREAVerifyLoginCallback Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER ldap_init(Remedyserver, 389) Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER connect timeout previously: -1 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER connect timeout used: 35000 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER ldap_simple_bind(null, null) Jul 16 2012 10:41:33.3780 */ARSYS.AREA.LDAP SEVERE Bind: Can't connect to the LDAP server (LDAPERR Code 91) Jul 16 2012 10:41:33.3780 */ARSYS.AREA.LDAP SEVERE Bind: ldap_simple_bind failed [null] Jul 16 2012 10:41:33.3780 */-VLFAIL . Jul 16 2012 10:43:50.4190 */+VLAREAVerifyLoginCallback -- user qa_user Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINEST AREAVerifyLoginCallback Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER Connecting via SSL(host=ldap.corp.mycomp.com, port=636, certPath=C:\Program Files (x86)\Netscape\Users\Default with Server SSL Authentication enabled) Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER connect timeout previously: -1 Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER connect timeout used: 2000 Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER ldap_simple_bind(null, null) Jul 16 2012 10:43:50.4310 */ARSYS.AREA.LDAP FINEST After the bind Jul 16 2012 10:43:50.4310 */ARSYS.AREA.LDAP FINER ldap_search_ext(ou=people,dc=mycomp,dc=com, 2, uid=qa_user) Jul 16 2012 10:43:50.4320 */ARSYS.AREA.LDAP FINER ldap_simple_bind(uid=qa_user,ou=People,dc=mycomp,dc=com, hidden) Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST Successful bind as user qa_user Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINER ldap_simple_bind(null, null) Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST User attribute: cn Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST User attribute: givenName Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST User attribute: homeDirectory Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: labeledURI Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: mail Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: sn Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: uid Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: description Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: uidNumber Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: accountType Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: gidNumber Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: loginShell Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: accountInstance Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: networkPortVLAN Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: networkPortPassword Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: networkPortMD5Password Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: objectClass Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: mailHost Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: mailRoutingAddress Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: miMailExpirePolicy Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: displayName Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: legalName Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: gecos Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: employeeType Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: employeeStatus Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: employeeNumber Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: mycompJobFamily Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: mycompStartDate Jul 16 2012
Re: Somebody BMC Remedy on Linux
Guillermo, I believe you will find the Pro/Con list to be similar to just about any other pro/con list for Windows vs Linux/Unix... Pro: Free Reliable Scalable Con: More complicated administration Less 'competent' cheep resources Etc. This list is by no means accurate in all instances nor is it complete. The general guidance that I have seen before, and given before is that you should use the OS and DB that best suits your ability to support it properly, assuming of course that it's in the support matrix :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, July 16, 2012 12:03 PM To: arslist@ARSLIST.ORG Subject: Somebody BMC Remedy on Linux Hi All Somebody comments about BMC Remedy Action Request System on linux platform server pro cons? Please Thanks in advance Greetings from Mexico Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Somebody BMC Remedy on Linux
I think that a good place to start would be to look at the past few AR System service pack whitepapers and see how many defects in recent releases were specific to Linux as an OS. It's not something that I've looked into, but I have a theory that Windows receives the most QA time, and as a result has fewer defects in the Windows version of AR System. I could be wrong but it's something I would investigate if I were considering Linux for Remedy. Also, what database engine you use is probably a bigger factor than anything else, and you didn't mention that, nor whether or not you're already using Remedy and what platform you would be migrating from. The pros and cons from a version of Unix to Linux would be totally different from a comparison of the pros and cons from Windows. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, July 16, 2012 1:03 PM To: arslist@ARSLIST.ORG Subject: Somebody BMC Remedy on Linux Hi All Somebody comments about BMC Remedy Action Request System on linux platform server pro cons? Please Thanks in advance Greetings from Mexico Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91)
Thanks for checking. It looks like you're on something here. The port setting on the config file already on port=636. Can we configure Remedy not to connect on the default port 389? Our config file === Server-Name: Remedyserver Server-directory: C:\Program Files (x86)\ARSystem\ARServer\Db Multiple-ARSystem-Servers: T Register-With-Portmapper: T TCD-Specific-Port: 9091 Plugin-Port: Alternate-Approval-Reg: T Currency-Ratio-Client-Refresh-Interval: 60 Disable-Archive: T Crossref-Blank-Password: T AREA-LDAP-Connect-Timeout: 2 AREA-LDAP-Cert-DB: C:\Program Files (x86)\Netscape\Users\Default AREA-LDAP-Port: 636 AREA-LDAP-Hostname: ldap.corp.mycomp.com AREA-LDAP-Use-Groups: 0 AREA-LDAP-User-Base: ou=people,dc=mycomp,dc=com AREA-LDAP-User-Filter: uid=$\USER$ AREA-LDAP-Chase-Referral: F AREA-LDAP-UseSSL: T Server-Connect-Name: Remedyserver.hot.corp.mycomp.com External-Authentication-RPC-Socket: 390695 Authentication-Chaining-Mode: 2 Alert-Ignore-Actual-Client-IP: T Plugin-AREA-Threads: 3 5 Server-Plugin-Default-Timeout: 5 Map-IP-Address: xxx.xx.xxx.xx xxx.xx.xxx.xx Map-IP-Address: xxx.xx.xxx.xx xxx.xx.xxx.xx Map-IP-Address: xxx.xx.xxx.xx xxx.xx.xxx.xx Plugin-Path: C:\Program Files (x86)\ARSystem Plugin-Path: C:\Program Files (x86)\ARSystem\pluginsvr Plugin-Path: C:\Program Files (x86)\ARSystem\arealdap Plugin: C:\Program Files (x86)\ARSystem\arealdap\arealdap.dll Plugin: arealdap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY Remedyserver.ad.corp.mycomp.com: Db-name: ARSYSTEM Db-user: ARAdmin Db-Character-Set: UTF-8 Db-Max-Text-Size: 5000 Oracle-Two-Task: REMEDYAR Disable-Archive: T Disable-Admin-Ops: F Disable-Escalations: F SQL-Log-File: C:\Program Files (x86)\ARSystem\Arserver\Db\arfilterSQL.log Filter-Log-File: C:\Program Files (x86)\ARSystem\Arserver\Db\arfilter.log Db-password: ar#admin# DSO-User-Password: ### Remedy-App-Service-Password: ### Per-Thread-Logging: F Plugin-Log-Level: 400 Filter-Max-Total: 5 Max-Log-File-Size: 200048576 Homepage-Form: Home Page Private-RPC-Socket: 390601 1 1 Private-RPC-Socket: 390603 1 3 Private-RPC-Socket: 390620 2 2 Private-RPC-Socket: 390635 2 2 Private-RPC-Socket: 390691 2 3 Private-RPC-Socket: 390692 2 2 Private-RPC-Socket: 390694 2 2 License-Timeout: 1 Submitter-Mode: 1 Cache-Mode: 0 Mid-Tier-Service-Password: ### Server-Group-Member: T Log-Form-Selected: 0 Debug-mode: 131359 == On Mon, Jul 16, 2012 at 11:11 AM, Andrew Fremont andrewfrem...@gmail.comwrote: Hi, Our users are getting the authentication error when log in to our server. However, they're able to log in after retry. This issue seems random and at 25% rate. Below is an excerpt from the plugin log, and I notice that iRen the section where it fail to connect to LDAP, it's missing the part Connecting via SSL. Please advise where to check/search for the issue. Thanks AR server 7.5.00 Patch 007 SQL Oracle 10.2.0.4.0 - 64bit Windows Server 2008 R2 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINEST AREAVerifyLoginCallback Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER ldap_init(Remedyserver, 389) Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER connect timeout previously: -1 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER connect timeout used: 35000 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER ldap_simple_bind(null, null) Jul 16 2012 10:41:33.3780 */ARSYS.AREA.LDAP SEVERE Bind: Can't connect to the LDAP server (LDAPERR Code 91) Jul 16 2012 10:41:33.3780 */ARSYS.AREA.LDAP SEVERE Bind: ldap_simple_bind failed [null] Jul 16 2012 10:41:33.3780 */-VLFAIL . Jul 16 2012 10:43:50.4190 */+VLAREAVerifyLoginCallback -- user qa_user Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINEST AREAVerifyLoginCallback Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER Connecting via SSL(host=ldap.corp.mycomp.com, port=636, certPath=C:\Program Files (x86)\Netscape\Users\Default with Server SSL Authentication enabled) Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER connect timeout previously: -1 Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER connect timeout used: 2000 Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER ldap_simple_bind(null, null) Jul 16 2012 10:43:50.4310 */ARSYS.AREA.LDAP FINEST After the bind Jul 16 2012 10:43:50.4310 */ARSYS.AREA.LDAP FINER ldap_search_ext(ou=people,dc=mycomp,dc=com, 2, uid=qa_user) Jul 16 2012 10:43:50.4320 */ARSYS.AREA.LDAP FINER ldap_simple_bind(uid=qa_user,ou=People,dc=mycomp,dc=com, hidden) Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST Successful bind as user qa_user Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINER ldap_simple_bind(null, null) Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST User attribute: cn Jul 16 2012 10:43:50.4340
Re: Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91)
Hi, what records are in the AREA LDAP Configuration form? Also, do you have Authentication Chaining enabled (it appears you do from the settings)? It is recommended to turn this off if you have no need to use it and if you only are using LDAP (AR static users will still authenticate normally) Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: 16 July 2012 21:46 To: arslist@ARSLIST.ORG Subject: Re: Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91) ** Thanks for checking. It looks like you're on something here. The port setting on the config file already on port=636. Can we configure Remedy not to connect on the default port 389? Our config file === Server-Name: Remedyserver Server-directory: C:\Program Files (x86)\ARSystem\ARServer\Db Multiple-ARSystem-Servers: T Register-With-Portmapper: T TCD-Specific-Port: 9091 Plugin-Port: Alternate-Approval-Reg: T Currency-Ratio-Client-Refresh-Interval: 60 Disable-Archive: T Crossref-Blank-Password: T AREA-LDAP-Connect-Timeout: 2 AREA-LDAP-Cert-DB: C:\Program Files (x86)\Netscape\Users\Default AREA-LDAP-Port: 636 AREA-LDAP-Hostname: ldap.corp.mycomp.com AREA-LDAP-Use-Groups: 0 AREA-LDAP-User-Base: ou=people,dc=mycomp,dc=com AREA-LDAP-User-Filter: uid=$\USER$ AREA-LDAP-Chase-Referral: F AREA-LDAP-UseSSL: T Server-Connect-Name: Remedyserver.hot.corp.mycomp.com External-Authentication-RPC-Socket: 390695 Authentication-Chaining-Mode: 2 Alert-Ignore-Actual-Client-IP: T Plugin-AREA-Threads: 3 5 Server-Plugin-Default-Timeout: 5 Map-IP-Address: xxx.xx.xxx.xx xxx.xx.xxx.xx Map-IP-Address: xxx.xx.xxx.xx xxx.xx.xxx.xx Map-IP-Address: xxx.xx.xxx.xx xxx.xx.xxx.xx Plugin-Path: C:\Program Files (x86)\ARSystem Plugin-Path: C:\Program Files (x86)\ARSystem\pluginsvr Plugin-Path: C:\Program Files (x86)\ARSystem\arealdap Plugin: C:\Program Files (x86)\ARSystem\arealdap\arealdap.dll Plugin: arealdap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY Remedyserver.ad.corp.mycomp.com: Db-name: ARSYSTEM Db-user: ARAdmin Db-Character-Set: UTF-8 Db-Max-Text-Size: 5000 Oracle-Two-Task: REMEDYAR Disable-Archive: T Disable-Admin-Ops: F Disable-Escalations: F SQL-Log-File: C:\Program Files (x86)\ARSystem\Arserver\Db\arfilterSQL.log Filter-Log-File: C:\Program Files (x86)\ARSystem\Arserver\Db\arfilter.log Db-password: ar#admin# DSO-User-Password: ### Remedy-App-Service-Password: ### Per-Thread-Logging: F Plugin-Log-Level: 400 Filter-Max-Total: 5 Max-Log-File-Size: 200048576 Homepage-Form: Home Page Private-RPC-Socket: 390601 1 1 Private-RPC-Socket: 390603 1 3 Private-RPC-Socket: 390620 2 2 Private-RPC-Socket: 390635 2 2 Private-RPC-Socket: 390691 2 3 Private-RPC-Socket: 390692 2 2 Private-RPC-Socket: 390694 2 2 License-Timeout: 1 Submitter-Mode: 1 Cache-Mode: 0 Mid-Tier-Service-Password: ### Server-Group-Member: T Log-Form-Selected: 0 Debug-mode: 131359 == On Mon, Jul 16, 2012 at 11:11 AM, Andrew Fremont andrewfrem...@gmail.com wrote: Hi, Our users are getting the authentication error when log in to our server. However, they're able to log in after retry. This issue seems random and at 25% rate. Below is an excerpt from the plugin log, and I notice that iRen the section where it fail to connect to LDAP, it's missing the part Connecting via SSL. Please advise where to check/search for the issue. Thanks AR server 7.5.00 Patch 007 SQL Oracle 10.2.0.4.0 - 64bit Windows Server 2008 R2 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINEST AREAVerifyLoginCallback Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER ldap_init(Remedyserver, 389) Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER connect timeout previously: -1 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER connect timeout used: 35000 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER ldap_simple_bind(null, null) Jul 16 2012 10:41:33.3780 */ARSYS.AREA.LDAP SEVERE Bind: Can't connect to the LDAP server (LDAPERR Code 91) Jul 16 2012 10:41:33.3780 */ARSYS.AREA.LDAP SEVERE Bind: ldap_simple_bind failed [null] Jul 16 2012 10:41:33.3780 */-VLFAIL . Jul 16 2012 10:43:50.4190 */+VLAREAVerifyLoginCallback -- user qa_user Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINEST AREAVerifyLoginCallback Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER Connecting via SSL(host=ldap.corp.mycomp.com, port=636, certPath=C:\Program Files (x86)\Netscape\Users\Default with Server SSL Authentication enabled) Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER connect timeout previously: -1 Jul 16 2012
ITSM Assignee - Timetable
Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these dayswhere can I find that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Assignee - Timetable
Do you mean from My profile under Support Groups -- Update Support Groups and Roles for individual groups or Mark All Unavailable Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, July 16, 2012 5:00 PM To: arslist@arslist.org Subject: ITSM Assignee - Timetable Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these dayswhere can I find that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Post Upgrade - Server Information is empty
Hi List Yes re-importing the serveradmin.def resolved the issue. Thanks for your help regards Jaya From: Longwing, LJ CTR MDA/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Thursday, July 12, 2012 10:10 PM Subject: Re: Post Upgrade - Server Information is empty Jaya, I agree with Matt, I've had this problem before and found the solution through the plugin logs. The problem was that there was stuff on the form that didn't work properly. I corrected by manually re-importing the Server Administration def file from the upgrade and telling it to delete extra fields/views, this cleaned up the form and allowed it to work properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Thursday, July 12, 2012 9:21 AM To: arslist@ARSLIST.ORG Subject: Post Upgrade - Server Information is empty ** Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. But still the server information remains blank, anyone experience the same issue. ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Solaris Installer - 7.6.04
Hi List We are encountering a stranger behavior that while running the installer for ARS 7.6.04 SP2. Sometimes the installer gives us an error that the database client version is not supported and then we close the installer and re-launch it works. Currently we are testing the upgrade in our pre-prod environment and seen this problem, which re-occurs frequent that installer doesn't recognize the oracle client, has anyone face a similar issue? OS - Solaris 9, 64 bit Oracle Client - 11g DB - Oracle 10g We are using x-windows to do GUI based installation. Thanks jaya ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
