Re: Scheduled AR System Report

[Rob van Eerd]

Sorry, screwed upo the previous post.

Attachments belong to this information:

I must admit, I'm using ARS 7.5, but on our 7.6.00 SRM environment (running on 
7.5) I use the attached script.
I also included a definition-file of an Escalation triggering it.
Hope you understand Perl. If not, just let me know.

Anyway: the real command to start the runmacro is the following:
system ("$install_dir/bin/runmacro -d $macro_path -e '$progname' -x $host_name 
-a $artcpport -p Server = $host_name -p Destination='$error_file'");

I do not know whether you've got the "FatClient" = "UserTool" installed, but 
that's the tool I use (version 7.6.04) to create macro's.

Regards,
Rob. 


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Re: Scheduled AR System Report

[Rob van Eerd]

Hi,

Ray contacted me through private communication. No problem with that but 
other's might benefit as well :-)

It depends on the platform.
I personally have used (and still using) several options (running on a 
Unix/Linux environment):
Create a shell (or Perl) script that executes the "runmacro" command and have 
it executed by the crontab (Operating System Scheduler) or create an Escalation 
to fire the script using the "runprocess" action.

From within the script you can do a lot of things (Perl being able to do a lot 
more), but if you just want plain csv, record a macro and use "Export to File" 
(obviously of type CSV).

If needed, I can provide more details, just let me know.

Regards,
Rob.

ps. On rare occasions, I also used plain SQL, but that's only for specific 
situations.


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Re: EXTERNAL in Filter Run-If

[Misi Mladoniczky]

Hi,

Why don't you try it then?

In very rare circumstances EXTERNAL() is really needed. It has many of the
bad side effects that direct SQL has, it the sense that what happens in an
EXTERNAL()-qualification is not accessible to an analyzing tool. Filed
references etc is more or less impossible to follow...

Best Regards - Misi, RRR AB, http://rrr.se

> I so want this functionality if it exists! :)
>
> Thanks
> Chintan.
>
> --- On Wed, 9/5/12, Grooms, Frederick W  wrote:
>
> From: Grooms, Frederick W 
> Subject: EXTERNAL in Filter Run-If
> To: arslist@ARSLIST.ORG
> Date: Wednesday, September 5, 2012, 11:13 AM
>
> **
>
>
>
>
>
>
>
>
>
> Has anyone tried using a TR value with the EXTERNAL keyword of a filter
> Run-If?
>  
> I.e.  Say your Run-If has  EXTERNAL( $zTmpQualification$ )  
>     If zTmpQualification is   ‘STATUS’ >= “Assigned”  then the filter will
> fire whenever the status is >= Assigned  
>    What about if  zTmpQualification is   ‘TR.STATUS’ >= “Assigned”  . 
> Will the Filter fire only if someone is changing the status to >=
> Assigned?
>  
>  
> ARS version 7.6.04 SP3 on Linux
>  
> Fred
>  
>  
>  
>
>
>
> _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_
>
>
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Re: Thoughts regarding a separate DB for custom DB objects

[Easter, David]

Just thinking somewhat inside the box - but wouldn't overlays do the majority 
of this for you?  Any custom objects you create would be well known/documented 
as would any modifications to BMC base objects.  The base BMC objects would 
remain on the system unchanged.  If you really then wanted to transfer only 
your extensions and modifications to a new box, you'd just transfer the custom 
and overlaid objects.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, September 05, 2012 3:33 PM
To: arslist@ARSLIST.ORG
Subject: Thoughts regarding a separate DB for custom DB objects

**
I would like to get some input on something I have been thinking about 
recently.  I am considering creating a new DB on the same DB server as the 
ARSystem DB.  This DB would be right next to the ARSystem DB but would house 
all of the custom DB work we do.  My thought is to have all custom tables, 
views, stored procedures, functions, etc. in new DB which would ideally leave 
everything in the ARSystem DB created, maintained and modified via the AR 
System API or BMC installers.  Basically I am picturing a layer of abstraction 
or a library of custom objects if you will.  Maybe more like a different 
namespace or data set for those CMDB gurus out there.

As it is right now in our very customized 7.5 ARS DB all custom tables, views, 
etc. are all intermixed with the ARS maintained objects. We try to keep our 
objects lumped together by naming convention but just when my team starts using 
the same convention a different DBA (for example) comes along and uses their 
favorite convention.  If we all agree to only make changes to the custom DB 
then naming convention is not as important (DBAs usually ask which DB do you 
need something not so much "what is your naming convention?").

Another considerations is portability of the ARSystem DB.  Right now when we 
refresh our production DB to another environment there are things like 
different linked server references that need to be updated, object owners, etc. 
 All objects in the custom DB would have the same names between environments 
(Dev, QA, Prod).  With all of the custom objects in their own DB we can move 
ARSystem DBs between environments and as long as the custom DB is configured 
correctly for the environment no changes are needed to any of ARSystem DB 
objects.

Our new "out of the box" ITSM 7.6.04 system does not have any custom DB work 
done yet but I know it is only a matter of time before the need arises as we 
transition between old and new systems.  If there are advantages and no major 
negative results to this architecture I would like to set this up while we are 
still out of the box.

Can anybody think of any negative (or positive) effects of this approach?  I am 
figuring because it still on the same DB server that there should not be much 
performance impact.

Thanks!
Jason
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Re: EXTERNAL in Filter Run-If

[Chintan Shah]

I so want this functionality if it exists! :)

Thanks
Chintan.

--- On Wed, 9/5/12, Grooms, Frederick W  wrote:

From: Grooms, Frederick W 
Subject: EXTERNAL in Filter Run-If
To: arslist@ARSLIST.ORG
Date: Wednesday, September 5, 2012, 11:13 AM

**


 
 





Has anyone tried using a TR value with the EXTERNAL keyword of a filter Run-If?
 
I.e.  Say your Run-If has  EXTERNAL( $zTmpQualification$ )   
    If zTmpQualification is   ‘STATUS’ >= “Assigned”  then the filter will fire 
whenever the status is >= Assigned   
   What about if  zTmpQualification is   ‘TR.STATUS’ >= “Assigned”  .  Will the 
Filter fire only if someone is changing the status to >= Assigned?
 
 
ARS version 7.6.04 SP3 on Linux
 
Fred
 
 
 



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Re: Email ENgine Silent Install on Linux

[Francois Seegers]

Hi Dhanshree,

Thanks for your response.  I have this and used it but my install run and then 
complete but seems nothing installed, so I was hoping someone can share there 
file where they only installed the Email Engine on its own on a separate server 
from the AR Server.

Francois

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM.Support
Sent: Thursday, September 06, 2012 6:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email ENgine Silent Install on Linux

**
Hi Francois,

BMC has provided "ARSystem-ini-template.txt" file with installer package. To 
Create Option file for silent installation, you can refer this file, it also 
covers Email Engine parameters.

--
Regards,
Dhanshree

Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: i...@vyomlabs.com  || Web Site: 
www.vyomlabs.com Follow Vyom Labs 
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Francois Seegers
Sent: Tuesday, September 04, 2012 1:15 AM
To: arslist@ARSLIST.ORG
Subject: Email ENgine Silent Install on Linux

**
Hi All,

Do any of you have an example options file for doing a silent install of the 
email engine on its own on a linux server?  Would appreciate your support here 
as mine do not want to work and it does not generate any log file to 
troubleshoot.

Thanks
Francois




Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | 
http://www.blueturtle.co.za
Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office 
Estate, International Business Gateway, cnr New Road & Sixth Street, Midrand, 
1685 | P O Box 31331, Kyalami, 1684
Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, 
Century Square, Heron Crescent, Century City, Cape Town, 7446

DISCLAIMER: This email and any files transmitted with it are confidential and 
are intended solely for the use of the individual or entity to whom they are 
addressed. This communication represents the originator's personal views and 
opinions, which do not necessarily reflect those of Blue Turtle Technologies 
(Pty) Ltd. If you are not the original recipient or the person responsible for 
delivering the email to the intended recipient, be advised that you have 
received this email in error, and that any use, dissemination, forwarding, 
printing, or copying of this email is strictly prohibited. If you received this 
email in error, please immediately notify the sender. Thank you.
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Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | 
http://www.blueturtle.co.za
Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office 
Estate, International Business Gateway, cnr New Road & Sixth Street, Midrand, 
1685 | P O Box 31331, Kyalami, 1684
Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, 
Century Square, Heron Crescent, Century City, Cape Town, 7446

DISCLAIMER: This email and any files transmitted with it are confidential and 
are intended solely for the use of the individual or entity to whom they are 
addressed. This communication represents the originator's personal views and 
opinions, which do not necessarily reflect those of Blue Turtle Technologies 
(Pty) Ltd. If you are not the original recipient or the person responsible for 
delivering the email to the intended recipient, be advised that you have 
received this email in error, and that any use, dissemination, forwarding, 
printing, or copying of this email is strictly prohibited. If you received this 
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Re: Email ENgine Silent Install on Linux

[ITSM.Support]

Hi Francois,

 

BMC has provided "ARSystem-ini-template.txt" file with installer package. To
Create Option file for silent installation, you can refer this file, it also
covers Email Engine parameters.

 

--

Regards,

Dhanshree

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers
Sent: Tuesday, September 04, 2012 1:15 AM
To: arslist@ARSLIST.ORG
Subject: Email ENgine Silent Install on Linux

 

** 

Hi All,

 

Do any of you have an example options file for doing a silent install of the
email engine on its own on a linux server?  Would appreciate your support
here as mine do not want to work and it does not generate any log file to
troubleshoot.

 

Thanks

Francois 

 

 

  _  


Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 |
http://www.blueturtle.co.za
Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge
Office Estate, International Business Gateway, cnr New Road & Sixth Street,
Midrand, 1685 | P O Box 31331, Kyalami, 1684
Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6,
Century Square, Heron Crescent, Century City, Cape Town, 7446

DISCLAIMER: This email and any files transmitted with it are confidential
and are intended solely for the use of the individual or entity to whom they
are addressed. This communication represents the originator's personal views
and opinions, which do not necessarily reflect those of Blue Turtle
Technologies (Pty) Ltd. If you are not the original recipient or the person
responsible for delivering the email to the intended recipient, be advised
that you have received this email in error, and that any use, dissemination,
forwarding, printing, or copying of this email is strictly prohibited. If
you received this email in error, please immediately notify the sender.
Thank you.

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Re: Create CI from Change form?

[ITSM.Support]

Hi Charlie,

You cannot define a new configuration item on the Relationships tab. Use the 
Advanced Functions => Manage CIs on the Change Management console to define new 
CIs.

--
Regards,
Dhanshree

Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs 
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Wilson
Sent: Wednesday, September 05, 2012 6:57 AM
To: arslist@ARSLIST.ORG
Subject: Create CI from Change form?

Change Management 7.5, Change form, Relationships tabbed page, Request Type 
field. When we choose Configuration Item from the field then the Create button 
is disabled. We can only use the Search button. Can someone give me a tip on 
what is needed for the user to be able to use the Create button from the Change 
form? We have the ability to make changes and add CI to the CMDB from other 
user interfaces. It would be nice if we could do this from the Change form UI 
as well. Thanks much.

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Re: Help with LDAP Configuration

[andres tamayo]

En realidad son los mismos. es decir en la configuracion de ambos
servers LDAP nada cambia. Lo que debes considerar es que en vez de
usar el plugin AREA debes usar el que se llama AREA HUB. esto es lo
que aparece en el manual de ar integrations.

Setting up the AREA hub
The AR System plug-in server supports only one AREA plug-in directly. You can,
however, add a single AREA Hub plug-in to the plug-in server and then add
multiple AREA plug-ins to the AREA Hub plug-in. Plug-ins you add to the AREA
Hub are referred to as Hub-plug-ins. The AREA Hub propagates the calls it
receives from the Hub-plug-ins to the Plug-in server.
The AREA Hub loads the Hub-plug-ins in the order in which they appear in the
ar.cfg or ar.conf file. That is, the first entry the AREA Hub finds in
the ar.cfg
file is the first plug-in loaded, the second entry the second, and so on.

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Re: Product Catalog & MS Products

[Lee Cullom]

On Categorizations - this costs $9.99, but it comes with a set of spreadsheets 
and examples that gives you a vast level of detail.  Plus, they are specific to 
each process area - Incident, Problem, Change, etc...

Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | 
lee.cul...@northcraftanalytics.com
Main - (678) 664-ITSM
[Description: Description: Description: 
http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun][Description:
 Description: Description: 
http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]
http://www.northcraftanalytics.com
Click on "View Demo" to see the product in action

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Wednesday, September 05, 2012 7:05 PM
To: arslist@ARSLIST.ORG
Subject: Product Catalog & MS Products

**
Hi All - We are wondering how people are categorizing Microsoft Products in 
their Product Tiers?  Specific applications: Word, Excel, Lync, SCCM, Remote 
Desktop, & PowerPoint

I am being asked to build them as Application / Microsoft / Word / Word / 
Microsoft (Tier 1 / Tier 2 / Tier 3 / Product Name / Mfg) and we don't believe 
that Mfg should be the Tier 2.

Thanks



Christie Pargeter
Legacy Health
IS - Programming
SR Technical Analyst
cparge...@lhs.org 
  1120 Building

tel: 503-415-5149


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<><>

Re: SP3 Installation Error

[Tauf Chowdhury]

Kevin,
This is because the ARS sp3 installer overwrites the pluginsvr_config.xml
file in the pluginsvr directory. Do you have a backup copy of it? If so,
you can simply replace it. If you have other servers in the group that have
not been touched, you can grab it from there and just change the host
names. Verify the file paths as well.

Sent from my iPhone

On Sep 6, 2012, at 9:06 AM, Kevin Shaffer 
wrote:

**
I just upgraded to ARS 7.6.04 SP3.  When I login and open the Overview
Console I get the erorr (ARERR 99020) An unknown or unexpected error
occurred: Check plugin REMEDY.ARDBC.APPQUERY .

There is a KB on the BMC website that has the following information.
Unfortunately the KB is not helpful other than telling me this is probably
a known error.  I cant find any information on the SW Defects that they
listed.  Has anyone encountered this issue and have a fix?

Problem

After a successful upgrade of ITSM to 7.6.04 the Overview Console displays
the error when opened.
(ARERR 99020) An unknown or unexpected error occurred: Check plugin
REMEDY.ARDBC.APPQUERY
Solution
Hopefully by restating the Mid Tier Service resolve the issue.
However; you can also refer to defects which was raised for ARERR 99020 for
getting ideas for further troubleshooting if restarting mid-Tier Sevice did
not resolve the above mention issue.
SW00407115
SW00366269
SW00364037

Thanks
Kevin Shaffer


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Re: Help with LDAP Configuration

[Karthik]

Can you list the LDAP configuration parameters?

Regards,
Karthik

On 6 September 2012 18:16, andres tamayo  wrote:

> Guillermo entendiendo que estas configurando LDAP a traves de AREA
> plugin en el caso de tener varios servers LDAP debes usar el area hub
> pugin en el manual de integration hay mas informacion a respecto, no
> recuerdo mucho en este momento los detalles.
>
> saludos
>
> 2012/9/5 Guillermo Alfredo Torres Barron <
> guillermo.torres.bar...@banorte.com>:
> > Hi dear listers
> > We need to have two LDAP servers configured in our production server, we
> can have users from both LDAP's, we did a test in our QA environment but
> receive "Authentication Error" with every user, so we had reverse the
> configuration.
> > How can we configured this??
> > Thanks in advanced
> > Greetings from Mexico City
> >
> > Este correo electronico es confidencial y/o puede contener informacion
> privilegiada.
> > Si usted no es su destinatario o no es alguna persona autorizada por
> este para recibir sus correos electronicos, NO debera usted utilizar,
> copiar, revelar, o tomar ninguna accion basada en este correo electronico o
> cualquier otra informacion incluida en el, favor de notificar al remitente
> de inmediato mediante el reenvio de este correo electronico y borrar a
> continuacion totalmente este correo electronico y sus anexos.
> > Nota: Los acentos y caracteres especiales fueron omitidos para su
> correcta lectura en cualquier medio electronico.
> >
> > This e-mail is confidential and/or may contain privileged information.
> > If you are not the addressee or authorized to receive this for the
> addressee, you must not use, copy, disclose, or take any action based on
> this message or any other information herein, please advise the sender
> immediately by reply this e-mail and delete this e-mail and  its
> attachments.
> >
> >
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SP3 Installation Error

[Kevin Shaffer]

I just upgraded to ARS 7.6.04 SP3.  When I login and open the Overview Console 
I get the erorr (ARERR 99020) An unknown or unexpected error occurred: Check 
plugin REMEDY.ARDBC.APPQUERY . There is a KB on the BMC website that has the 
following information.  Unfortunately the KB is not helpful other than telling 
me this is probably a known error.  I cant find any information on the SW 
Defects that they listed.  Has anyone encountered this issue and have a fix? 
Problem
After a successful upgrade of ITSM to 7.6.04 the Overview Console displays the 
error when opened.
(ARERR 99020) An unknown or unexpected error occurred: Check plugin 
REMEDY.ARDBC.APPQUERYSolutionHopefully by restating the Mid Tier Service 
resolve the issue.However; you can also refer to defects which was raised for 
ARERR 99020  for getting ideas for further troubleshooting if restarting 
mid-Tier Sevice did not resolve the above mention 
issue.SW00407115SW00366269SW00364037 ThanksKevin Shaffer

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Re: Help with LDAP Configuration

[andres tamayo]

Guillermo entendiendo que estas configurando LDAP a traves de AREA
plugin en el caso de tener varios servers LDAP debes usar el area hub
pugin en el manual de integration hay mas informacion a respecto, no
recuerdo mucho en este momento los detalles.

saludos

2012/9/5 Guillermo Alfredo Torres Barron :
> Hi dear listers
> We need to have two LDAP servers configured in our production server, we can 
> have users from both LDAP's, we did a test in our QA environment but receive 
> "Authentication Error" with every user, so we had reverse the configuration.
> How can we configured this??
> Thanks in advanced
> Greetings from Mexico City
>
> Este correo electronico es confidencial y/o puede contener informacion 
> privilegiada.
> Si usted no es su destinatario o no es alguna persona autorizada por este 
> para recibir sus correos electronicos, NO debera usted utilizar, copiar, 
> revelar, o tomar ninguna accion basada en este correo electronico o cualquier 
> otra informacion incluida en el, favor de notificar al remitente de inmediato 
> mediante el reenvio de este correo electronico y borrar a continuacion 
> totalmente este correo electronico y sus anexos.
> Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
> lectura en cualquier medio electronico.
>
> This e-mail is confidential and/or may contain privileged information.
> If you are not the addressee or authorized to receive this for the addressee, 
> you must not use, copy, disclose, or take any action based on this message or 
> any other information herein, please advise the sender immediately by reply 
> this e-mail and delete this e-mail and  its attachments.
>
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Re: [EXTERNAL] Product Catalog & MS Products

[Jose Manuel Huerta Guillén]

Well, at the end i didn't add the link to the post:

http://theremedyforit.com/2011/12/product-categorization-in-bmc-remedy/

Jose Manuel Huerta
http://theremedyforit.com/




On Thu, Sep 6, 2012 at 12:21 PM, Jose Manuel Huerta Guillén <
arsl...@theremedyforit.com> wrote:

> I documented my thoughts about product cate
>

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Re: [EXTERNAL] Product Catalog & MS Products

[Jose Manuel Huerta Guillén]

I don't like the "suggested" product categorization that comes with the
ITSM instalation.

I documented my thoughts about product categorization at this post:

My recommendations for those applications are:

 1.- Tier 1 definitively to be "Software"
 2.- Don't be redundant, that is: don't use the product name or the product
manufacturer at tiers. The only exception to this, is when the manufacturer
name is needed for auto routing assignment.
3.- Maintain the same philosophy for all scopes. That is, tier 2 has always
the same meaning. Thus would be easier to understand for your users.


So, for instance:

Microsoft Word:   Software/Desktop/Text Processor  - Word/Microsoft
Excel: Software/Desktop/Spreadsheet - Excel/Microsoft

Thus, if your organization includes the Calc at the future:
Calc: Software/Desktop/Spreadsheet - Calc/Oracle


Thus, you can make a lot of more BI from your tickets. And also enhance the
incident review for problem discovery.






Jose Manuel Huerta
http://theremedyforit.com/




On Thu, Sep 6, 2012 at 1:18 AM, Stroud, Natalie K wrote:

> **
>
> Christie:
>
> ** **
>
> We elected to stay as close as possible to the OOB Prod Cat structure, so
> we have the following:
>
> ** **
>
> **·**Software à Software Application/System à Standard Desktop
> Software à * Excel, Outlook, PowerPoint, etc.>  *(The Tier 3 here was an addition we
> made).
>
> **·**Software à Software Application/System 
> àCommunication/Collaboration/Data Exchange Software
> à Lync  (I believe the \Collaboration part was an addition to the OOB
> value for Tier 3)
>
> **·**Software à Software Application/System à Software Suite àOffice
> 
>
> ** **
>
> Natalie Stroud
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Tester
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS
> *Sent:* Wednesday, September 05, 2012 5:05 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Product Catalog & MS Products
>
> ** **
>
> ** 
>
> Hi All – We are wondering how people are categorizing Microsoft Products
> in their Product Tiers?  Specific applications: Word, Excel, Lync, SCCM,
> Remote Desktop, & PowerPoint
>
> ** **
>
> I am being asked to build them as Application / Microsoft / Word / Word /
> Microsoft (Tier 1 / Tier 2 / Tier 3 / Product Name / Mfg) and we don’t
> believe that Mfg should be the Tier 2.
>
> ** **
>
> Thanks 
>
>  
>   --
>
>
> *Christie Pargeter *
> *Legacy Health** *
>
> *IS - Programming*
>
> *SR Technical Analyst***
>
> cparge...@lhs.org 
>
> *  **1120 Building* 
>
> tel: 503-415-5149
>
> ** **
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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