Re: Learn Remedy Script - Reg

[Sylvain YVON]

Hi,
A few years ago, before there was a DMT, I had a similar requirement.
So I wrote an SQL script that searched every known character field
(from the FIELD table) on every form for references to known login
IDs. The script took a night to execute.
Then, from the result, I generated a list of update commands to be
executed for each login.

Not sure if it's still a good solution, now that we have the DMT. How
much time does it really take to run, have you tried on a test server
?

On Mon, Oct 1, 2012 at 8:22 AM, Suresh Loganathan  wrote:
> **
> Hi Ratul/Joel,
>
> Thanks for your swift respone. I understand your ideas. Please refer my
> below info.
>
> DMT tool : If i use this tool, it will take a lot of time. ie., i have 3000+
> records. it vl take more time consuming.
>
> Import Tool : if i use this tool, it vl affect only people form not others.
> So, this option also not work.
>
> My suggestion, it will work only some scripts to update all forms including
> people form.
>
> Thanks.
>
> Regards,
>
> Suresh Loganathan.
>
> On Sun, Sep 30, 2012 at 10:19 PM, ratul banerjee  wrote:
>>
>> ** Hi Joel,
>>
>> Updating the loginid with an escalation might not update the related data
>> in other form e.g 'AR System User Preference' etc.
>>
>> Ratul
>>
>> On Sun, Sep 30, 2012 at 12:25 PM, Joel Sender 
>> wrote:
>>>
>>> **
>>>
>>> Use an escalation
>>>
>>> Qua
>>>
>>> NOT(‘Login ID’ LIKE “%domainname%”)
>>>
>>> set field:
>>>
>>> ‘Login ID’ = “domain\” + ‘Login ID’
>>>
>>> HTH,
>>>
>>> Joel
>>>
>>> Joel Senderjdsen...@earthlink.net310.829.5552
>>>
>>>
>>>
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of ratul banerjee
>>> Sent: Sunday, September 30, 2012 8:58 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: Learn Remedy Script - Reg
>>>
>>>
>>>
>>> ** Suresh,
>>>
>>>
>>>
>>>  If i understand your requirement correctly, you need to add the domain
>>> name at the beginning of all your remedy users. The best way to achieve this
>>> is to use the DMT tool(refer to theData Management Administrator’s Guide).
>>>
>>> Ratul
>>>
>>> On Sun, Sep 30, 2012 at 11:36 AM, Suresh Loganathan
>>>  wrote:
>>>
>>> **
>>>
>>>
>>> I am using windows OS environment.
>>>
>>>
>>>
>>> Remedy version:7.5
>>>
>>> ITSM Version :7.6
>>>
>>> Database :SQL.
>>>
>>>
>>>
>>>
>>> -- Forwarded message --
>>> From: Suresh Loganathan 
>>> Date: Sun, Sep 30, 2012 at 9:00 PM
>>> Subject: Learn Remedy Script - Reg
>>> To: arslist@arslist.org
>>>
>>> Hi Guys,
>>>
>>>
>>>
>>> I want to learn the scrpit related to remedy. Do we have any document for
>>> this? I have scenario to write the script. The scnenario is "need to update
>>> the remedy login name". At present, my remedy contain only user name.
>>> Here,need to update with domain name ie., "Domain name\RemedyLoginName".
>>> Kindly advice.
>>>
>>>
>>>
>>> Thanks.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> Suresh Loganathan.
>>>
>>>
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>>
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: webservice integration via middleware

[Robin Mathew]

Thanks Vamsi,LJ and Karthick for your replies.

Out of Tibco,webmethods and custom java tool,which one is the best middleware?

What are its benefits?

How to implement it?

How much is the approximate cost for the tool?

How many days effort is required for implementing it?

Regards
Robin

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Re: Learn Remedy Script - Reg

[Suresh Loganathan]

Hi Ratul/Joel,

Thanks for your swift respone. I understand your ideas. Please refer my
below info.

DMT tool : If i use this tool, it will take a lot of time. ie., i have
3000+ records. it vl take more time consuming.

Import Tool : if i use this tool, it vl affect only people form not others.
So, this option also not work.

My suggestion, it will work only some scripts to update all forms including
people form.

Thanks.

Regards,

Suresh Loganathan.

On Sun, Sep 30, 2012 at 10:19 PM, ratul banerjee  wrote:

> ** Hi Joel,
>
> Updating the loginid with an escalation might not update the related data
> in other form e.g 'AR System User Preference' etc.
>
> Ratul
>
> On Sun, Sep 30, 2012 at 12:25 PM, Joel Sender wrote:
>
>> **
>>
>> Use an escalation 
>>
>> Qua
>>
>> NOT(‘Login ID’ LIKE “%domainname%”) 
>>
>> set field:
>>
>> ‘Login ID’ = “domain\” + ‘Login ID’
>>
>> HTH,
>>
>> *Joel***
>>
>> Joel Senderjdsen...@earthlink.net310.829.5552
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *ratul banerjee
>> *Sent:* Sunday, September 30, 2012 8:58 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Learn Remedy Script - Reg
>>
>> ** **
>>
>> ** Suresh,
>>
>>
>>  If i understand your requirement correctly, you need to add the domain
>> name at the beginning of all your remedy users. The best way to achieve
>> this is to use the DMT tool(refer to theData Management Administrator’s
>> Guide).
>>
>> Ratul 
>>
>>   On Sun, Sep 30, 2012 at 11:36 AM, Suresh Loganathan <
>> ersures...@gmail.com> wrote:
>>
>> ** 
>>
>>
>> I am using windows OS environment.
>>
>>  
>>
>> Remedy version:7.5
>>
>> ITSM Version :7.6
>>
>> Database :SQL.
>>
>>
>>  
>>
>> -- Forwarded message --
>> From: *Suresh Loganathan* 
>> Date: Sun, Sep 30, 2012 at 9:00 PM
>> Subject: Learn Remedy Script - Reg
>> To: arslist@arslist.org
>>
>> 
>>
>> Hi Guys,
>>
>>  
>>
>> I want to learn the scrpit related to remedy. Do we have any document for
>> this? I have scenario to write the script. The scnenario is "need to update
>> the remedy login name". At present, my remedy contain only user name.
>> Here,need to update with domain name ie., "*Domain name\RemedyLoginName".
>> * Kindly advice.
>>
>>  
>>
>> Thanks.
>>
>>  
>>
>> *Regards,*
>>
>>  
>>
>> *Suresh Loganathan.*
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Fuzzy Midteir

[Kulkarni, Vikrant]

We had the same issue the field labels on one our homegrown incident form had 
just one text hence the form was useless for a while. We flushed the cache on 
MT, user browser cache and also restarted the tomcat and it did the trick for 
us... seems kind of a bug to me.

Thanks,
Vikrant

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, October 01, 2012 8:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fuzzy Midteir

**
To be honest, it doesn't look that bad to me from the pics you sent. I'm on an 
iPhone though.

Sent from my iPhone

On Sep 30, 2012, at 9:25 PM, "Benz, Michael" 
mailto:michael.b...@holcim.com>> wrote:
**
Hello World

I've noticed something very interesting (and slightly annoying)

We recently updated our Tomcat server to V7 with midteir 7.6.04 SP4 and with 
the new midteir, everything is "fuzzy" (note the attached screenshot)



Does anyone have any idea how to change this back so it looks crisp and clear 
like SP2?


Regards,

Michael Benz
Remedy Support

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
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Are"_

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Re: Fuzzy Midteir

[Tauf Chowdhury]

To be honest, it doesn't look that bad to me from the pics you sent. I'm on
an iPhone though.

Sent from my iPhone

On Sep 30, 2012, at 9:25 PM, "Benz, Michael" 
wrote:

**

Hello World



I’ve noticed something very interesting (and slightly annoying)



We recently updated our Tomcat server to V7 with midteir 7.6.04 SP4 and
with the new midteir, everything is “fuzzy” (note the attached screenshot)







Does anyone have any idea how to change this back so it looks crisp and
clear like SP2?





Regards,



*Michael Benz*

Remedy Support


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Fuzzy Midteir

[Benz, Michael]

Hello World

I've noticed something very interesting (and slightly annoying)

We recently updated our Tomcat server to V7 with midteir 7.6.04 SP4 and with 
the new midteir, everything is "fuzzy" (note the attached screenshot)

[cid:image001.png@01CD9FC7.299E9760]

Does anyone have any idea how to change this back so it looks crisp and clear 
like SP2?


Regards,

Michael Benz
Remedy Support


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<>

Re: SRM - Blank requests

[sriram pm]

Hi Chris,

Kindly try clearing the PDT from the SRD, re-attach and do the re-mapping
of variables which should ideally fix the problem.

Please save the SRD for each and every action or after all the action.

Try this option and let me know.

Thank you,
Sriram.



On Fri, Sep 28, 2012 at 8:00 PM, Christine Milton Hall <
christine_milton_h...@pepperidgefarm.com> wrote:

> **
>
> Hoping someone can help me out!
>
>
>
> We have implemented SRM and we are having a intermittent problem with the
> data from the questions not being saved and creating Blank Requests.  Has
> anyone else seen this issue and if so, help to guide me where to look?
>
>
>
> All of our service categories are simple flows – 1 Request to 1 work
> order.  It occurs with any one of the service categories, so no one
> specific one is the problem
>
>
>
> Our environment:
>
>
>
> ARS: AR Server 7.5 .00 Patch 002
> Atrium CMDB: 7.5 .00 Patch 005
> ITSM: 7.5 .01 Patch 001
> SRM: 7.6.00 Patch 001
> Database : SQL 2005 version 5.2.3790
>
>
>
> Anyone’s help will be greatly appreciated!
>
>
>
> Thanks
>
> christine
>
>
>
>
>
> *
>
>
> This e-mail and any files transmitted with it may contain confidential
> information and is intended solely for use by the individual to whom it is
> addressed. If you received this e-mail in error, please notify the sender,
> do not disclose its contents to others and delete it from your system.
>
> *
>
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Learn Remedy Script - Reg

[ratul banerjee]

Hi Joel,

Updating the loginid with an escalation might not update the related data
in other form e.g 'AR System User Preference' etc.

Ratul

On Sun, Sep 30, 2012 at 12:25 PM, Joel Sender wrote:

> **
>
> Use an escalation 
>
> Qual:
>
> NOT(‘Login ID’ LIKE “%domainname%”) 
>
> set field:
>
> ‘Login ID’ = “domain\” + ‘Login ID’
>
> HTH,
>
> *Joel***
>
> Joel Senderjdsen...@earthlink.net310.829.5552
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *ratul banerjee
> *Sent:* Sunday, September 30, 2012 8:58 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Learn Remedy Script - Reg
>
> ** **
>
> ** Suresh,
>
>
>  If i understand your requirement correctly, you need to add the domain
> name at the beginning of all your remedy users. The best way to achieve
> this is to use the DMT tool(refer to theData Management Administrator’s
> Guide).
>
> Ratul 
>
> On Sun, Sep 30, 2012 at 11:36 AM, Suresh Loganathan 
> wrote:
>
> ** 
>
>
> I am using windows OS environment.
>
>  
>
> Remedy version:7.5
>
> ITSM Version :7.6
>
> Database :SQL.
>
>
>  
>
> -- Forwarded message --
> From: *Suresh Loganathan* 
> Date: Sun, Sep 30, 2012 at 9:00 PM
> Subject: Learn Remedy Script - Reg
> To: arslist@arslist.org
>
> 
>
> Hi Guys,
>
>  
>
> I want to learn the scrpit related to remedy. Do we have any document for
> this? I have scenario to write the script. The scnenario is "need to update
> the remedy login name". At present, my remedy contain only user name.
> Here,need to update with domain name ie., "*Domain 
> name\RemedyLoginName".*Kindly advice.
> 
>
>  
>
> Thanks.
>
>  
>
> *Regards,*
>
>  
>
> *Suresh Loganathan.*
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Learn Remedy Script - Reg

[Joel Sender]

Use an escalation 

Qual:

NOT('Login ID' LIKE "%domainname%") 

set field:

'Login ID' = "domain\" + 'Login ID'

HTH,

Joel

Joel Senderjdsen...@earthlink.net310.829.5552

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ratul banerjee
Sent: Sunday, September 30, 2012 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Learn Remedy Script - Reg

 

** Suresh,

 If i understand your requirement correctly, you need to add the domain name
at the beginning of all your remedy users. The best way to achieve this is
to use the DMT tool(refer to theData Management Administrator's Guide).

Ratul 

On Sun, Sep 30, 2012 at 11:36 AM, Suresh Loganathan 
wrote:

** 


I am using windows OS environment.

 

Remedy version:7.5

ITSM Version :7.6

Database :SQL.


 

-- Forwarded message --
From: Suresh Loganathan 
Date: Sun, Sep 30, 2012 at 9:00 PM
Subject: Learn Remedy Script - Reg
To: arslist@arslist.org



Hi Guys,

 

I want to learn the scrpit related to remedy. Do we have any document for
this? I have scenario to write the script. The scnenario is "need to update
the remedy login name". At present, my remedy contain only user name.
Here,need to update with domain name ie., "Domain name\RemedyLoginName".
Kindly advice.

 

Thanks.

 

Regards,

 

Suresh Loganathan.


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Learn Remedy Script - Reg

[ratul banerjee]

Suresh,

 If i understand your requirement correctly, you need to add the domain
name at the beginning of all your remedy users. The best way to achieve
this is to use the DMT tool(refer to theData Management Administrator’s
Guide).

Ratul

On Sun, Sep 30, 2012 at 11:36 AM, Suresh Loganathan wrote:

> **
>
> I am using windows OS environment.
>
> Remedy version:7.5
> ITSM Version :7.6
> Database :SQL.
>
>
> -- Forwarded message --
> From: Suresh Loganathan 
> Date: Sun, Sep 30, 2012 at 9:00 PM
> Subject: Learn Remedy Script - Reg
> To: arslist@arslist.org
>
>
> Hi Guys,
>
> I want to learn the scrpit related to remedy. Do we have any document for
> this? I have scenario to write the script. The scnenario is "need to update
> the remedy login name". At present, my remedy contain only user name.
> Here,need to update with domain name ie., "*Domain 
> name\RemedyLoginName".*Kindly advice.
>
> Thanks.
> **
> *Regards,*
> **
> *Suresh Loganathan.*
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Learn Remedy Script - Reg

[Joel Sender]

Domain\login name

 

For example:  mydomain.com\remusername

HTH,

Joel

Joel Senderjdsen...@earthlink.net310.829.5552

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan
Sent: Sunday, September 30, 2012 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Learn Remedy Script - Reg

 

** 


I am using windows OS environment.

 

Remedy version:7.5

ITSM Version :7.6

Database :SQL.


 

-- Forwarded message --
From: Suresh Loganathan 
Date: Sun, Sep 30, 2012 at 9:00 PM
Subject: Learn Remedy Script - Reg
To: arslist@arslist.org



Hi Guys,

 

I want to learn the scrpit related to remedy. Do we have any document for
this? I have scenario to write the script. The scnenario is "need to update
the remedy login name". At present, my remedy contain only user name.
Here,need to update with domain name ie., "Domain name\RemedyLoginName".
Kindly advice.

 

Thanks.

 

Regards,

 

Suresh Loganathan.


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Learn Remedy Script - Reg

[Suresh Loganathan]

I am using windows OS environment.

Remedy version:7.5
ITSM Version :7.6
Database :SQL.


-- Forwarded message --
From: Suresh Loganathan 
Date: Sun, Sep 30, 2012 at 9:00 PM
Subject: Learn Remedy Script - Reg
To: arslist@arslist.org


Hi Guys,

I want to learn the scrpit related to remedy. Do we have any document for
this? I have scenario to write the script. The scnenario is "need to update
the remedy login name". At present, my remedy contain only user name.
Here,need to update with domain name ie., "*Domain
name\RemedyLoginName".*Kindly advice.

Thanks.
**
*Regards,*
**
*Suresh Loganathan.*

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Learn Remedy Script - Reg

[Suresh Loganathan]

Hi Guys,

I want to learn the scrpit related to remedy. Do we have any document for
this? I have scenario to write the script. The scnenario is "need to update
the remedy login name". At present, my remedy contain only user name.
Here,need to update with domain name ie., "*Domain
name\RemedyLoginName".*Kindly advice.

Thanks.
**
*Regards,*
**
*Suresh Loganathan.*

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Re: Question about incident scripts

[ratul banerjee]

Jose,

 The best way to provide technical instructions to service desk is through
RKM. If you have a well managed Product and operational categorization in
your system, the associated RKM articles will show after the incident is
created and they can take advantage of that. Using RKM helps you have
central well managed,most accurate and updated information. Service desk
can download or copy the information for offline reference.

Ratul

On Sun, Sep 30, 2012 at 10:47 AM, Jose Manuel Huerta Guillén <
arsl...@theremedyforit.com> wrote:

> ** My intention is to add some kind of technical instruction to the
> script. Thus the service desk staff can follow it before escalating the
> incident to second layer.
> Don't know if it's the best option, but it's the one i'm exploring right
> now.
>
> Thanks again!
>
> Jose Manuel Huerta
> http://theremedyforit.com/
>
>
>
>
> On Sun, Sep 30, 2012 at 1:46 PM, Tauf Chowdhury wrote:
>
>> **
>> Jose,
>> This won't solve your dilemma with the initiator script but I've noticed
>> a trend of users moving away from this functionality and going more towards
>> using a KMS whether it be RKM or some other knowledge management tool. The
>> attachment and even the script you're talking about is really just a
>> knowledge artifact and should be tracked as such. When you maintain it in
>> the initiator script area, it just adds another layer of administration
>> overhead for whoever is managing the knowledge base. Again, sorry this
>> doesn't answer your question but it's an alternative.
>>
>> Sent from my iPhone
>>
>> On Sep 30, 2012, at 7:38 AM, "Jose Manuel Huerta Guillén" <
>> arsl...@theremedyforit.com> wrote:
>>
>>  ** When I say users, I mean remedy users. That's the support staff.
>>
>> Currently to start an initiator script they click on the menu, and the
>> sript selector opens. They can select an script and edit the text. But they
>> can't see the attachments.
>>
>> Thanks,
>>
>> Jose Manuel Huerta
>> http://theremedyforit.com/
>>
>>
>>
>>
>> On Sun, Sep 30, 2012 at 3:38 AM, Roger J  wrote:
>>
>>> s. If your end users are actually using the Incident form to create
>>> their own Incidents you would need to give them permissions that they
>>> should not have to see a script.
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
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Re: Question about incident scripts

[Jose Manuel Huerta Guillén]

My intention is to add some kind of technical instruction to the script.
Thus the service desk staff can follow it before escalating the incident to
second layer.
Don't know if it's the best option, but it's the one i'm exploring right
now.

Thanks again!

Jose Manuel Huerta
http://theremedyforit.com/




On Sun, Sep 30, 2012 at 1:46 PM, Tauf Chowdhury  wrote:

> **
> Jose,
> This won't solve your dilemma with the initiator script but I've noticed a
> trend of users moving away from this functionality and going more towards
> using a KMS whether it be RKM or some other knowledge management tool. The
> attachment and even the script you're talking about is really just a
> knowledge artifact and should be tracked as such. When you maintain it in
> the initiator script area, it just adds another layer of administration
> overhead for whoever is managing the knowledge base. Again, sorry this
> doesn't answer your question but it's an alternative.
>
> Sent from my iPhone
>
> On Sep 30, 2012, at 7:38 AM, "Jose Manuel Huerta Guillén" <
> arsl...@theremedyforit.com> wrote:
>
> ** When I say users, I mean remedy users. That's the support staff.
>
> Currently to start an initiator script they click on the menu, and the
> sript selector opens. They can select an script and edit the text. But they
> can't see the attachments.
>
> Thanks,
>
> Jose Manuel Huerta
> http://theremedyforit.com/
>
>
>
>
> On Sun, Sep 30, 2012 at 3:38 AM, Roger J  wrote:
>
>> s. If your end users are actually using the Incident form to create their
>> own Incidents you would need to give them permissions that they should not
>> have to see a script.
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
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Re: Question about incident scripts

[Tauf Chowdhury]

Jose,
This won't solve your dilemma with the initiator script but I've noticed a
trend of users moving away from this functionality and going more towards
using a KMS whether it be RKM or some other knowledge management tool. The
attachment and even the script you're talking about is really just a
knowledge artifact and should be tracked as such. When you maintain it in
the initiator script area, it just adds another layer of administration
overhead for whoever is managing the knowledge base. Again, sorry this
doesn't answer your question but it's an alternative.

Sent from my iPhone

On Sep 30, 2012, at 7:38 AM, "Jose Manuel Huerta Guillén" <
arsl...@theremedyforit.com> wrote:

** When I say users, I mean remedy users. That's the support staff.

Currently to start an initiator script they click on the menu, and the
sript selector opens. They can select an script and edit the text. But they
can't see the attachments.

Thanks,

Jose Manuel Huerta
http://theremedyforit.com/




On Sun, Sep 30, 2012 at 3:38 AM, Roger J  wrote:

> s. If your end users are actually using the Incident form to create their
> own Incidents you would need to give them permissions that they should not
> have to see a script.


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Re: Question about incident scripts

[Jose Manuel Huerta Guillén]

When I say users, I mean remedy users. That's the support staff.

Currently to start an initiator script they click on the menu, and the
sript selector opens. They can select an script and edit the text. But they
can't see the attachments.

Thanks,

Jose Manuel Huerta
http://theremedyforit.com/




On Sun, Sep 30, 2012 at 3:38 AM, Roger J  wrote:

> s. If your end users are actually using the Incident form to create their
> own Incidents you would need to give them permissions that they should not
> have to see a script.

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