Re: Escape Character - Remedy Data Import Tool

[Kali Obsum]

Hi Rod,

 

Yep, we already tried that. It still converted \n to newline and
retained one \.

 

Regards,

Kali 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris
Sent: Wednesday, October 31, 2012 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escape Character - Remedy Data Import Tool

 

** 

Hi Kali,

 

have you tried replacing each "\" with 2? eg "\\"

 

Rod

On 31 October 2012 12:53, Kali Obsum  wrote:

** 

Hi,

 

We need to update a field via the Remedy Data Import Tool (v7.6.03).
However the field values contain file paths and what happens is if the
Import Tool sees a \n (e.g. app\new\temp), it erroneously converts it to
a new line. Is there an escape char we can use so that it doesn't get
converted into a new line?

 

Regards,

Kali 

 

NOTICE 

The information contained in this email is confidential. If you are not
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immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Re: Escape Character - Remedy Data Import Tool

[Rod Harris]

Hi Kali,

have you tried replacing each "\" with 2? eg "\\"

Rod

On 31 October 2012 12:53, Kali Obsum  wrote:

> **
>
> Hi,
>
> ** **
>
> We need to update a field via the Remedy Data Import Tool (v7.6.03).
> However the field values contain file paths and what happens is if the
> Import Tool sees a \n (e.g. app\new\temp), it erroneously converts it to a
> new line. Is there an escape char we can use so that it doesn’t get
> converted into a new line?
>
> ** **
>
> Regards,
>
> *Kali *
>
> ** **
>
> NOTICE
>
> The information contained in this email is confidential. If you are not
> the intended recipient, you must not disclose or use the information in
> this email in any way. If you received it in error, please tell us
> immediately by return email and delete the document. We do not guarantee
> the integrity of any e-mails or attached files and are not responsible for
> any changes made to them by any other person.
>
>
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Escape Character - Remedy Data Import Tool

[Kali Obsum]

Hi,

 

We need to update a field via the Remedy Data Import Tool (v7.6.03).
However the field values contain file paths and what happens is if the
Import Tool sees a \n (e.g. app\new\temp), it erroneously converts it to
a new line. Is there an escape char we can use so that it doesn't get
converted into a new line?

 

Regards,

Kali 

 


NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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JOB:CMDB SME - Unisys

[Kelly Deaver]

**
Hi,
Are you interested or know somebody? This is a hot position at Unisys and I really need the help.
 
Below is the link to an open posting for a CMDB SME. The posting from our web site follows the link.
 
Any assistance you can provide would be a great help.
 
http://jobs.unisys.com/job/Blue-Bell-Asset-Management-CMDB-SME-Job-PA-19422/358/#.UIGz0MndlBE.email 
 
Asset Management CMDB SME Job
 
Unisys
Date: Oct 18, 2012 
Location: Work From Home 
Job DescriptionJob Title:Asset Management CMDB SMEJob ID:263190Location: US-VirtualFull/Part Time: Full-TimeRegular/Temporary:RegularDay to Day WorkUnisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.The ideal candidate is one that has a strong technical background that can perform both pre-implementation advisor level interaction and service delivery activities in the area of enterprise asset management for both internal solution teams and external clients.We are in search of an individual who will be responsible for driving the implementation and integration of a broad spectrum of enterprise asset management data sets (such as SCCM, ADDM and LANDesk and other similar data sets) into a central configuration management database (CMDB) in a multitenant BMC ITSM environment. The candidate MUST BE well versed in ITIL v2/v3 and BMC Atrium CMBD and implemented both data categorization and normalization within BMC ITSM in an ITIL v2/v3 compliant manner.Key ResponsibilitiesThe candidate will:* Perform Initial and ongoing creation of data normalization rules beyond what BMC provides as a standard.* Interface with BMC to implement quarterly updates to the BMC normalization engine.* Recommend, design and enable data classes which should be normalized as a best practice.* Reviewing data that has come into normalized classes to see which records did not normalize and just went in as is (no matches) to determine if they need to be added, adjusted etc.· Define, implement and maintain standards for data precedence and reconciliation rules.· Monitor data reconciliation and normalization jobs for failures and work with appropriate teams to resolve errors and ensure the data jobs complete successfully.· Provide BMC Asset Management Subject Matter Expertise (SME) apply expert understanding of how the BMC ITSM products facilitate asset management and has the ITIL understanding of Asset Management process.· Develop and document operational processes for data reconciliation, data precedence rules and normalization best practices.Technical and Behavioral SkillsThe candidate must have strong presentation and oral & written skills and have the ability to interface at the CFO/CIO/CEO level.Candidate must also have a pre-sales consulting background and strong business development skills to work with both partners and clients.The selected candidate would also be expected to become well versed in all of Unisys’s practice offerings in order to increase pull through opportunities, ensure maximum client exposure, and broaden our joint services and solutions approach.Do you have what it takes to be mission-critical? Apply Now.Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.Unisys is an Equal Opportunity Employer (EOE). M/F/D/V. 
Nearest Major Market: Philadelphia Job Segments: Business Development, Consulting, Database, ERP, Management, Manager, Pre-Sales, Sales, Technology 
 

Kelly DeaverUnisys Corporation
kdea...@kellydeaver.com (ARSlist mail)kelly.dea...@unisys.com (Business mail)
 
 
 


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Macro that automatically adjusts for a new year

[Mayfield, Andy L.]

I have a macro that runs quarterly numbers.

To set the date range I'm currently using something like:  '3' >= "01/01/2012" 
AND '3' < "4/1/2012"

Is there a way to do this where the year will automatically adjust?

I thought of trying "datepart("yy") , but I haven't been able to get the syntax 
to work for me.

Any thoughts?

Thanks,

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846


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Re: If BMC Remedy had a theme song

[Samuel J Albury III]

Hmm same band 

http://www.youtube.com/watch?v=CoUOrLe4vlY

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Re: If BMC Remedy had a theme song

[Samuel J Albury III]

Hey that's the same band who has a song with Amy Lee of Evanescence.

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Re: Notify after Modify All

[Raj]

Thanks LJ and Pritch for your replies. These are great ideas.
Infact, I thought I might be missing something when I was trying to do a 
notification via filter. But I am clear now, so I need to do some custom 
coding.
Thanks again.

On Tuesday, October 30, 2012 7:22:55 AM UTC-7, pritch wrote:
>
> Might be able to set up a separate form where you can do a push field from 
> an active link if Operation is SET ALL.  The form could have a status of 
> "Not Sent" or "Sent" and the qualification for the push field could be 
> something like Status = "Not Sent" and  = person ticket is being 
> assigned to.  Create if not found and update first record if found.  Have 
> the ticket numbers concatenated (formatted) into a field on that form - 
> then set up an escalation to trigger a custom notification.   
>
> Of course, you'll also need to make sure (somehow) that the OOB 
> notifications for assignment don't go out to the person or they will get 
> all the emails generated on the assignment PLUS the custom one you're 
> building. 
>
> - Original Message - 
> From: "LJ CTR MDA Longwing/IC" > 
> To: ars...@arslist.org  
> Sent: Tuesday, October 30, 2012 9:24:29 AM 
> Subject: Re: Notify after Modify All 
>
> Raj, 
> Unfortunately, a filter fires on an individual record, not a set of 
> records.  There is no built in mechanism to do what you are looking 
> for...only the ability to send an email on each record.  To be able to do 
> what you are looking for you would need to build a console that allows the 
> choosing of multiple records for assignment, then on button press assign 
> them all, then have a separate action that notifies on them. 
>
> -Original Message- 
> From: Action Request System discussion list(ARSList) [mailto:
> ars...@arslist.org ] On Behalf Of Raj 
> Sent: Monday, October 29, 2012 6:47 PM 
> To: ars...@arslist.org  
> Subject: Notify after Modify All 
>
> ** Hi All, 
> I am trying to send a notification email after performing a Modify All 
> Operation. 
> Basically after assigning multiple tickets to a member, I would like to 
> send a email notification mentioning that the tickets have been assigned to 
> the particular Assignee. 
> For e.g., 10 tickets assigned to a Group A, Member - John. 
> Would like to send out an email saying - the following tickets have been 
> assigned to you. 
> list of tickets or any other ideas. 
>
> Looks like OPERATION = "SET ALL" doesn''t work in a filter. Tried doing a 
> Filter Notify on Modify/Run If as OPERATION = "SET ALL" but the filter 
> failed. 
> Pl advise. 
> Thanks, 
> Raj 
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>
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Re: Sending submit instruction to email engine - pwd encryption

[Peters, Ron]

You sort of imply that you'll have a custom form/app that will be available to 
external folks and have the fields to be filled out which will send the email. 
A couple thoughts here. As Rebecca mentioned you could put the login/password 
in the template being sent but hide it behind your form/app. The problem may be 
that the login/password would be easily extracted from the in-flight message 
which is a security issue.

You could have the form/app generate the email without the login/password and 
then add that information when the message arrives to your internal server 
which keeps the sensitive information internal. I use a system like this for 
creating incidents that come from many different email sources that have no 
knowledge of the login/password necessary for ticket creation. Let me know if 
you want more information and we can talk directly.

Ron

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Antonio Monizza
Sent: Tuesday, October 30, 2012 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Sending submit instruction to email engine - pwd encryption

** Hi all,

I need to implement a record creation on a table using an email template, which 
is quite simple

my only concern is about a security constraint according to which the password 
must be encrypted (while I assume it is normally not encrypted when you fill 
the template in the mail body before sending it to ARS email engine)

There will be a unique userid/pwd designed for this interface, regardless of 
the actual users sending the email, email senders will be outside our 
organization infrastructure network

Is that feasible? Any tips about this topic?

Thanks in advance for your help

Antonello Monizza
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Are"_

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Re: Sending submit instruction to email engine - pwd encryption

[Boyd, Rebecca]

How about putting the userid/pwd in the email template form that's stored
on the server?


On Tue, Oct 30, 2012 at 11:13 AM, Antonio Monizza wrote:

> ** Hi all,
>
> I need to implement a record creation on a table using an email template,
> which is quite simple
>
> my only concern is about a security constraint according to which the
> password must be encrypted (while I assume it is normally not encrypted
> when you fill the template in the mail body before sending it to ARS email
> engine)
>
> There will be a unique userid/pwd designed for this interface, regardless
> of the actual users sending the email, email senders will be outside our
> organization infrastructure network
>
> Is that feasible? Any tips about this topic?
>
> Thanks in advance for your help
>
> Antonello Monizza
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Rebecca Boyd
Application Administrator
Wake Forest University

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Sending submit instruction to email engine - pwd encryption

[Antonio Monizza]

Hi all,

I need to implement a record creation on a table using an email template,
which is quite simple

my only concern is about a security constraint according to which the
password must be encrypted (while I assume it is normally not encrypted
when you fill the template in the mail body before sending it to ARS email
engine)

There will be a unique userid/pwd designed for this interface, regardless
of the actual users sending the email, email senders will be outside our
organization infrastructure network

Is that feasible? Any tips about this topic?

Thanks in advance for your help

Antonello Monizza

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Re: AREA LDAP configuration

[andres tamayo]

if you have multiple LDAP configuration you have to change your plugin
to areahub instead AREA, then it will check for all your entries in
the ldap configuration form.

2012/10/30 SUBSCRIBE ARSLIST theReel :
> Hi Guys,
>
> This is what i eventually did.
>
> Looking at the plugin logs I could see it is only searching using the first 
> configuration and when the user is not found using that search it fails.  I 
> couldn't get a fix to make it do multiple searches so we rearanged the AD 
> tree structure and raised the level of the BaseDN so both OUs were included 
> in the single Search.
>
> Not ideal but it will fill the gap until Remedy is upgraded.
>
> Thanks
> Tony
>
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Re: Notify after Modify All

[pritch]

Might be able to set up a separate form where you can do a push field from an 
active link if Operation is SET ALL.  The form could have a status of "Not 
Sent" or "Sent" and the qualification for the push field could be something 
like Status = "Not Sent" and  = person ticket is being assigned to.  
Create if not found and update first record if found.  Have the ticket numbers 
concatenated (formatted) into a field on that form - then set up an escalation 
to trigger a custom notification.  

Of course, you'll also need to make sure (somehow) that the OOB notifications 
for assignment don't go out to the person or they will get all the emails 
generated on the assignment PLUS the custom one you're building.

- Original Message -
From: "LJ CTR MDA Longwing/IC" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, October 30, 2012 9:24:29 AM
Subject: Re: Notify after Modify All

Raj,
Unfortunately, a filter fires on an individual record, not a set of records.  
There is no built in mechanism to do what you are looking for...only the 
ability to send an email on each record.  To be able to do what you are looking 
for you would need to build a console that allows the choosing of multiple 
records for assignment, then on button press assign them all, then have a 
separate action that notifies on them.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Monday, October 29, 2012 6:47 PM
To: arslist@ARSLIST.ORG
Subject: Notify after Modify All

** Hi All,
I am trying to send a notification email after performing a Modify All 
Operation.
Basically after assigning multiple tickets to a member, I would like to send a 
email notification mentioning that the tickets have been assigned to the 
particular Assignee.
For e.g., 10 tickets assigned to a Group A, Member - John.
Would like to send out an email saying - the following tickets have been 
assigned to you.
list of tickets or any other ideas.

Looks like OPERATION = "SET ALL" doesn''t work in a filter. Tried doing a 
Filter Notify on Modify/Run If as OPERATION = "SET ALL" but the filter failed.
Pl advise.
Thanks,
Raj
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: AREA LDAP configuration

[SUBSCRIBE ARSLIST theReel]

Hi Guys, 

This is what i eventually did.

Looking at the plugin logs I could see it is only searching using the first 
configuration and when the user is not found using that search it fails.  I 
couldn't get a fix to make it do multiple searches so we rearanged the AD tree 
structure and raised the level of the BaseDN so both OUs were included in the 
single Search. 

Not ideal but it will fill the gap until Remedy is upgraded.

Thanks
Tony

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Re: Notify after Modify All

[Longwing, LJ CTR MDA/IC]

Raj,
Unfortunately, a filter fires on an individual record, not a set of records.  
There is no built in mechanism to do what you are looking for...only the 
ability to send an email on each record.  To be able to do what you are looking 
for you would need to build a console that allows the choosing of multiple 
records for assignment, then on button press assign them all, then have a 
separate action that notifies on them.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Monday, October 29, 2012 6:47 PM
To: arslist@ARSLIST.ORG
Subject: Notify after Modify All

** Hi All,
I am trying to send a notification email after performing a Modify All 
Operation.
Basically after assigning multiple tickets to a member, I would like to send a 
email notification mentioning that the tickets have been assigned to the 
particular Assignee.
For e.g., 10 tickets assigned to a Group A, Member - John.
Would like to send out an email saying - the following tickets have been 
assigned to you.
list of tickets or any other ideas.

Looks like OPERATION = "SET ALL" doesn''t work in a filter. Tried doing a 
Filter Notify on Modify/Run If as OPERATION = "SET ALL" but the filter failed.
Pl advise.
Thanks,
Raj
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Current global field values are too large to be stored (AERR 9360)- Remedy error in Midtier

[Misi Mladoniczky]

Hi,

What do you store in your global field? Maybe you can truncate or minimize
that data?

This is from the error message guide: http://rrr.se/cgi/arerrr?n=9360
"
The mid tier implementation of global fields limits the amount of data
that can be stored in all global fields to about 3.5 KB. To allow more
storage, install a supported version of Flash Player.
"

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hello everyone,
>
> I would like to ask your help/suggestion in preventing this error from
> popping out: “The current global field values are too large to be stored
> (AERR 9360)”
>
> Basically clearing cache would solve this problem but I was wondering if
> you guys have a better solution (sort of like a permanent fix) to prevent
> this from happening?
>
> I guess this happens if you have an old version of Remedy (currently
> sitting at 7.0) and use newer version of browsers. ☺
>
> Any help would be much appreciated.
>
> Thanks,
> Jojo
>
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