When will the full v8 courses be available?
Greetings all, Does anyone know when the full set of v8 (AR/ITSM/Atrium/SRM etc) course will be available? Thanks, Mike. ITSM 7.6.04 AR 7.6.04 AIX 6.1 Oracle 11g This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: When will the full v8 courses be available?
u dont have time for more training ...! Mark Rushton Stylex I.T Ltd 07930 336843 From: Mike Worts mike.wo...@arqiva.com To: arslist@ARSLIST.ORG Sent: Wednesday, 5 December 2012, 9:19 Subject: When will the full v8 courses be available? ** Greetings all, Does anyone know when the full set of v8 (AR/ITSM/Atrium/SRM etc) course will be available? Thanks, Mike. ITSM 7.6.04 AR 7.6.04 AIX 6.1 Oracle 11g This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM install user account in Linux
Hi Paul, I would suggest you to go ahead with an user ( generally known as root) which has all the administrative permissions. If you go ahead with any other user than you will have to make sure that this user has 777 i.e rwx access to the following directories 1.Directory where your installer is copied on the Linux machine. 2.Directory where you install the ITSM. 3.Directory which you will use as temporary directory for Installation. You need to set the following variables to use particular directory as temporary location for installer 1.export IATEMPDIR=Path to the directory 2.export TMP= Path to the directory Regards, Ripu Daman Bhadoria Staff Product Developer Platform Development Function Email : ripu_bhado...@bmc.commailto:ripu_bhado...@bmc.com Desk : +91 20 40175901 Mobile : +91 9561878985 Fax : +91 20 40175001 Company : BMC Software (http://www.bmc.com/) [cid:image002.gif@01CDD302.88DF66F0]http://www.bmc.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Wednesday, December 05, 2012 9:26 AM To: arslist@ARSLIST.ORG Subject: ITSM install user account in Linux ** I was wondering if there is a best practice or pros/cons to which user you use in Linux to install the ITSM suite? Does anyone have any recommendations? [cid:image003.jpg@01CDD302.88DF66F0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image002.gifinline: image003.jpg
Re: arsystem stop
Hi, It appears the command to stop the service is fired on Linux/Solaris and with non root user. Please verify if the user has root privileges when issuing the start/stop command. HTH -- Regards, Arnab Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, December 05, 2012 4:47 AM To: arslist@ARSLIST.ORG Subject: arsystem stop ** Hi All, On my development server is issued the command /opt/bmc/ARSystem/bin/arsystem stop. Well it failed. Did I do something wrong or do I have an issue somewhere? Action Request System shutdown in progress. Action Request System Monitor shutdown failed Action Request System Server shutdown failed Action Request System Dispatcher shutdown failed Java Plugin Server shutdown failed Action Request System Assignment engine shutdown failed The following processes could not be stopped and may need to be manually. ARS 7.6.04 SP3 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using a BIRT Editor to Create or Modify Web Reports
Hello, Not sure this is the right solution, but I was able to make the report created Birt 4.2.1 work. I faced the same problem as mentioned by you. So used Birt 2.5.1 to create a similar report. Then I compared the rptdesign files using notepad++. There were few differences in the report files like the 4.2.1 adding additional values like the report designer, heading etc. I just updated the version in the report created by 4.2.1 to look like it was created in 2.5.1 and uploaded. report xmlns=http://www.eclipse.org/birt/2005/design; version=3.2.20 id=1 property name=createdByEclipse BIRT Designer Version 2.5.1.v20090903 Build lt;2.5.1.v20090922-0630/property Ran the report from the report consoles and both the reports works just fine. Hope this helps. Regards, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM install user account in Linux
Hi, We have installed ITSM using root user because root user have all access permissions and there is no restriction for us from Linux Admin. We are not facing any problem. But You have to manually export or enter all export entry in .profile file in linux like LD_LIBRARY_PATH,ORACLE_HOME,TWO_TASK, etc. for Installation. To install as a non root user you have to follow some steps before installing as suggested in BMC docs. Regrads, Jayesh On Wed, Dec 5, 2012 at 9:26 AM, Hodgdon, Paul paul.hodg...@unh.edu wrote: ** I was wondering if there is a best practice or pros/cons to which user you use in Linux to install the ITSM suite? Does anyone have any recommendations? ** ** [image: Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edu http://accounts.unh.edu ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM install user account in Linux
I'm not an OS administrator, but I would think in general a best practice would be to install as non-root, from a security perspective. But it's true that doing so requires a few extra steps for AR System, and I imagine also for ITSM. David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jayesh panchal Sent: Wednesday, December 05, 2012 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM install user account in Linux ** Hi, We have installed ITSM using root user because root user have all access permissions and there is no restriction for us from Linux Admin. We are not facing any problem. But You have to manually export or enter all export entry in .profile file in linux like LD_LIBRARY_PATH,ORACLE_HOME,TWO_TASK, etc. for Installation. To install as a non root user you have to follow some steps before installing as suggested in BMC docs. Regrads, Jayesh On Wed, Dec 5, 2012 at 9:26 AM, Hodgdon, Paul paul.hodg...@unh.edumailto:paul.hodg...@unh.edu wrote: ** I was wondering if there is a best practice or pros/cons to which user you use in Linux to install the ITSM suite? Does anyone have any recommendations? IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377tel:%28603%29%20862-2377 Alternate: (603) 862-4242tel:%28603%29%20862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arsystem stop
Do this way: Reach to here cd /opt/bmc/ARSystem/bin Next command: ./arsystem stop Once shut down message received: Command: ./arsystem start On Wed, Dec 5, 2012 at 4:46 AM, Brittain, Mark mbritt...@navisite.comwrote: /opt/bmc/ARSystem/bin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
stop/start mid-tier
Hi All, My admin is working on start up and shutdown scripts for the mid-tier and I can't tell him what file(s) need to be started. Couldn't find it in the installation guide or KB. If anyone has a script I can use or know the files to execute, please let me know. ARS 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Creating Multiple Tickets
I have a custom app where I need to create multiple tickets with essentially the same info except for a date field that I need to calculate. Tickets could be anywhere from 1 to 12. So, my thinking so far: 1. Display form with required fields that get set from the master ticket with the optional numeric field that defaults to 1. 2. Button to submit after entering the requested number of tickets needed. (AL) 3. 2 counter fields on the master form that store the requested number and the actual sequence number. (Filters) Anyone done anything like this before? Thanks in advance! Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: stop/start mid-tier
Mark, This would be Tomcat in a default install -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, December 05, 2012 8:28 AM To: arslist@ARSLIST.ORG Subject: stop/start mid-tier ** Hi All, My admin is working on start up and shutdown scripts for the mid-tier and I can't tell him what file(s) need to be started. Couldn't find it in the installation guide or KB. If anyone has a script I can use or know the files to execute, please let me know. ARS 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com mailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB: Remedy Developer position at NASA Goddard and Exelis, Inc
Systems Admin III (Exelis Title) Functional Title (Remedy Developer/Administrator) Exelis has an exciting opportunity working with NASA providing mission network planning and integration services, systems and network engineering, operations, maintenance, development and sustaining engineering for NASA's Space Communications Networks Services (SCNS) contract. REMEDY DEVELOPER/ADMINISTRATOR LOCATION: GREENBELT , MD SUCCESSFUL CANDIDATES MUST MEET ELIGIBILITY REQUIREMENTS FOR ACCESS TO CLASSIFIED INFORMATION WHICH REQUIRES US CITIZENSHIP. Seeking an experienced Remedy 7.5 developer/administrator for an existing system. Requires the ability to interface with a diverse group of NASA elements and customers. Experience with LINUX/UNIX, Windows Server 2008, and/or Oracle is a plus, as is Sun/Oracle management experience and knowledge of hardware. CMMI knowledge is also beneficial. BS in engineering, physics, computer science, or mathematics and 5-8 years relevant experience is required. Please go to the following URL and look up 7085BR if interested. http://www.exelisinc.com/careers/Pages/default.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: stop/start mid-tier
What O/S are you using? Starting/Stopping the Mid-Tier is nothing more than
making sure the Web Server and Java Servlet Engine are running.
For Linux/Unix the most common are Apache and Tomcat
Apache would be {Apache Install Dir}/bin/apachetl -start
Tomcat would besudo - {ARS_USER} -c {Tomcat Install Dir}/bin/startup
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, December 05, 2012 9:28 AM
To: arslist@ARSLIST.ORG
Subject: stop/start mid-tier
**
Hi All,
My admin is working on start up and shutdown scripts for the mid-tier and I
can't tell him what file(s) need to be started. Couldn't find it in the
installation guide or KB. If anyone has a script I can use or know the files to
execute, please let me know.
ARS 7.6.04 SP3
Mark
Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.commailto:mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: stop/start mid-tier
Hi LJ Running the mid-tier on linux. Would this be it? /opt/apache/tomcat6.0/bin/shutdown.sh /opt/apache/tomcat6.0/bin/statup.sh Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, December 05, 2012 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: stop/start mid-tier Mark, This would be Tomcat in a default install -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, December 05, 2012 8:28 AM To: arslist@ARSLIST.ORG Subject: stop/start mid-tier ** Hi All, My admin is working on start up and shutdown scripts for the mid-tier and I can't tell him what file(s) need to be started. Couldn't find it in the installation guide or KB. If anyone has a script I can use or know the files to execute, please let me know. ARS 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com mailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: stop/start mid-tier
Mark, What OS? What is the servlet engine? (Tomcat, ServletExec, WebSphere, etc.)? Is it bundled with a full-blown web server? (IIS + Tomcat via Jakarta Conector) Thanks, Matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, December 05, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: stop/start mid-tier ** Hi All, My admin is working on start up and shutdown scripts for the mid-tier and I can't tell him what file(s) need to be started. Couldn't find it in the installation guide or KB. If anyone has a script I can use or know the files to execute, please let me know. ARS 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: stop/start mid-tier
That could very likely be the scripts in your system. You can verify that you are an arsys.xml in the catalina/localhost folder to verify that it's the Tomcat that your Mid-Tier is in. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, December 05, 2012 8:48 AM To: arslist@ARSLIST.ORG Subject: Re: stop/start mid-tier Hi LJ Running the mid-tier on linux. Would this be it? /opt/apache/tomcat6.0/bin/shutdown.sh /opt/apache/tomcat6.0/bin/statup.sh Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, December 05, 2012 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: stop/start mid-tier Mark, This would be Tomcat in a default install -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, December 05, 2012 8:28 AM To: arslist@ARSLIST.ORG Subject: stop/start mid-tier ** Hi All, My admin is working on start up and shutdown scripts for the mid-tier and I can't tell him what file(s) need to be started. Couldn't find it in the installation guide or KB. If anyone has a script I can use or know the files to execute, please let me know. ARS 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com mailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Weblogic/ Midtier question
Hi, 1. Does anyone know how to change GC parameters on weblogic servers. I was successful in changing some but i am having trouble with -XX:+UseCompressedOops. it gives me error no matter what. Has anyone included this ? 2. What are the ways we can track if any one of the weblogic server or Midtier is down ? thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Rejection of Changes and reason why
Hi, Using 7.6.03. If a user rejects a change via Approval Central and a reason why it was rejected is entered in to the Justification For Action field, where would you be able to find that information on the associated change? The reason I ask is that we have customers who login to review and then approve or reject changes and they are typing feedback in to the Justification For Action field. We then see the change has been rejected but are unable to find the reason why, so have to ask the customer, which is a tad embarrasing. I would expect it to appear in the Comments field of the Change Signature Detail form, but sadly not. Sorry if a dumb/stuipd question. Cheers -Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
HPD:IncidentInterface_Create
Hello List, We currently upgraded to 7.6.04. since then, some of our automated incident tickets are not being created correctly. The notes field is not bringing over all the text. We have an EDI system that sends emails to ARS when an error occurs. the email is parsed by the HPD:IncidentInterface_Create form. The incidents are being created. However, the notes field does not contain all of the info being sent via the email. Below is parts of the email that EDI is sending. The details section contains multiple lines with returns and extra spaces, which I thought would cause the issue. The thing is.. this worked well in ARS7.1/ITSM7.0.03. I'm looking thru the BMC communities but haven't been able to find anything. Has anyone seen this behavior and have you been able to remedy it? Thanks, Marcelo Schema: HPD:IncidentInterface_Create Server: marceloserver Description !10!: EDI Error Details !100151!: Script- details follow below Script- SAPOutboundTreatmentBic997ErrorMailSchneider Ruleset- sap-outbound Rule Name- PRP_010_ZCARNOT_120340 Workflow ID- CPAMHQ-SBG02050abc5c-cfd6-4272-bcaf-87ed30089985 Actual Component- Storing to Archive Trigger Name- PRP_010_ZCARNOT_120340!0D156Ca.ido Start Time- Wed Dec 05 09:50:15 CST 2012 end Time-Wed Dec 05 09:50:16 CST 2012 Info1- [Error:ID=2023 LEVEL=1] InhouseDocReader readNextSegment(): offse t[6966(read Segment : NO_SEGMENT_FOUND)]: caught ReadingException Info2- [Error:ID=2023 LEVEL=1] InhouseDocReader readNextSegment(): offse t[6966(read Segment : NO_SEGMENT_FOUND)]: caught ReadingException ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Rejection of Changes and reason why
Michael, the comments would be stored as part of the Approval Signature record, not the Change itself. If you go to the Approvals tab (Classic view) and look at the Rejected approvals there, do the comments appear on the Signature record available in that table? Rick On Wed, Dec 5, 2012 at 8:50 AM, Michael Burton michael_bur...@hotmail.co.uk wrote: ** Hi, Using 7.6.03. If a user rejects a change via Approval Central and a reason why it was rejected is entered in to the Justification For Action field, where would you be able to find that information on the associated change? The reason I ask is that we have customers who login to review and then approve or reject changes and they are typing feedback in to the Justification For Action field. We then see the change has been rejected but are unable to find the reason why, so have to ask the customer, which is a tad embarrasing. I would expect it to appear in the Comments field of the Change Signature Detail form, but sadly not. Sorry if a dumb/stuipd question. Cheers - Mike _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: HPD:IncidentInterface_Create
When you send an email template to the AR Server that contains several lines, you will need to encase the data with [$$ $$]. I have found that having the trailing $$] on a separate line works better. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, December 05, 2012 12:27 PM To: arslist@ARSLIST.ORG Subject: HPD:IncidentInterface_Create ** Hello List, We currently upgraded to 7.6.04. since then, some of our automated incident tickets are not being created correctly. The notes field is not bringing over all the text. We have an EDI system that sends emails to ARS when an error occurs. the email is parsed by the HPD:IncidentInterface_Create form. The incidents are being created. However, the notes field does not contain all of the info being sent via the email. Below is parts of the email that EDI is sending. The details section contains multiple lines with returns and extra spaces, which I thought would cause the issue. The thing is.. this worked well in ARS7.1/ITSM7.0.03. I'm looking thru the BMC communities but haven't been able to find anything. Has anyone seen this behavior and have you been able to remedy it? Thanks, Marcelo Schema: HPD:IncidentInterface_Create Server: marceloserver Description !10!: EDI Error Details !100151!: Script- details follow below Script- SAPOutboundTreatmentBic997ErrorMailSchneider Ruleset- sap-outbound Rule Name- PRP_010_ZCARNOT_120340 Workflow ID- CPAMHQ-SBG02050abc5c-cfd6-4272-bcaf-87ed30089985 Actual Component- Storing to Archive Trigger Name- PRP_010_ZCARNOT_120340!0D156Ca.ido Start Time- Wed Dec 05 09:50:15 CST 2012 end Time-Wed Dec 05 09:50:16 CST 2012 Info1- [$$ Error:ID=2023 LEVEL=1] InhouseDocReader readNextSegment(): offse t[6966(read Segment : NO_SEGMENT_FOUND)]: caught ReadingException Info2- [Error:ID=2023 LEVEL=1] InhouseDocReader readNextSegment(): offse t[6966(read Segment : NO_SEGMENT_FOUND)]: caught ReadingException $$] _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: HPD:IncidentInterface_Create
I've noticed that colons in the notes or any character field stops the rest of the data to come through in the outgoing emails. Not sure if this is the problem you are facing. Happened in 7.5 and 7.6.04 for us in our custom environment. Lisa On Wed, Dec 5, 2012 at 12:27 PM, Martinez, Marcelo A marc...@cpchem.comwrote: ** Hello List, We currently upgraded to 7.6.04. since then, some of our automated incident tickets are not being created correctly. The notes field is not bringing over all the text. We have an EDI system that sends emails to ARS when an error occurs. the email is parsed by the HPD:IncidentInterface_Create form. The incidents are being created. However, the notes field does not contain all of the info being sent via the email. Below is parts of the email that EDI is sending. The details section contains multiple lines with returns and extra spaces, which I thought would cause the issue. The thing is.. this worked well in ARS7.1/ITSM7.0.03. I’m looking thru the BMC communities but haven’t been able to find anything. Has anyone seen this behavior and have you been able to remedy it? Thanks, Marcelo Schema: HPD:IncidentInterface_Create Server: marceloserver Description !10!: EDI Error Details !100151!: Script- details follow below Script- SAPOutboundTreatmentBic997ErrorMailSchneider Ruleset- sap-outbound Rule Name- PRP_010_ZCARNOT_120340 Workflow ID- CPAMHQ-SBG02050abc5c-cfd6-4272-bcaf-87ed30089985 Actual Component- Storing to Archive Trigger Name- PRP_010_ZCARNOT_120340!0D156Ca.ido Start Time- Wed Dec 05 09:50:15 CST 2012 end Time-Wed Dec 05 09:50:16 CST 2012 Info1- [Error:ID=2023 LEVEL=1] InhouseDocReader readNextSegment(): offse t[6966(read Segment : NO_SEGMENT_FOUND)]: caught ReadingException Info2- [Error:ID=2023 LEVEL=1] InhouseDocReader readNextSegment(): offse t[6966(read Segment : NO_SEGMENT_FOUND)]: caught ReadingException _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: HPD:IncidentInterface_Create
Thank you Mark and Lisa. Using the [$$ $$] seems to work for me now. Marcelo Martinez From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, December 05, 2012 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: HPD:IncidentInterface_Create ** When you send an email template to the AR Server that contains several lines, you will need to encase the data with [$$ $$]. I have found that having the trailing $$] on a separate line works better. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, December 05, 2012 12:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: HPD:IncidentInterface_Create ** Hello List, We currently upgraded to 7.6.04. since then, some of our automated incident tickets are not being created correctly. The notes field is not bringing over all the text. We have an EDI system that sends emails to ARS when an error occurs. the email is parsed by the HPD:IncidentInterface_Create form. The incidents are being created. However, the notes field does not contain all of the info being sent via the email. Below is parts of the email that EDI is sending. The details section contains multiple lines with returns and extra spaces, which I thought would cause the issue. The thing is.. this worked well in ARS7.1/ITSM7.0.03. I'm looking thru the BMC communities but haven't been able to find anything. Has anyone seen this behavior and have you been able to remedy it? Thanks, Marcelo Schema: HPD:IncidentInterface_Create Server: marceloserver Description !10!: EDI Error Details !100151!: Script- details follow below Script- SAPOutboundTreatmentBic997ErrorMailSchneider Ruleset- sap-outbound Rule Name- PRP_010_ZCARNOT_120340 Workflow ID- CPAMHQ-SBG02050abc5c-cfd6-4272-bcaf-87ed30089985 Actual Component- Storing to Archive Trigger Name- PRP_010_ZCARNOT_120340!0D156Ca.ido Start Time- Wed Dec 05 09:50:15 CST 2012 end Time-Wed Dec 05 09:50:16 CST 2012 Info1- [$$ Error:ID=2023 LEVEL=1] InhouseDocReader readNextSegment(): offse t[6966(read Segment : NO_SEGMENT_FOUND)]: caught ReadingException Info2- [Error:ID=2023 LEVEL=1] InhouseDocReader readNextSegment(): offse t[6966(read Segment : NO_SEGMENT_FOUND)]: caught ReadingException $$] _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM install user account in Linux
I find it more useful to run the install as root and later convert that install to non-root. also one need to make sure there is sufficient temp space otherwise, define IATEMPDIR variable before the install. Prior starting install, it is always good to check - whether DB is unicode or not - whether specific characterset is installed and set for e.g. LANG=en_US.UTF-8 - you able to connect to oracle database Hope this helps. Regards/Vaibhav On Tue, Dec 4, 2012 at 7:56 PM, Hodgdon, Paul paul.hodg...@unh.edu wrote: ** I was wondering if there is a best practice or pros/cons to which user you use in Linux to install the ITSM suite? Does anyone have any recommendations? ** ** [image: Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edu http://accounts.unh.edu ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: stop/start mid-tier
On Linux/apache. below are the scripts you can use to start/stop tomcat /opt/apache/tomcat6.0/bin - startup.sh - shutdown.sh - catalina.sh start/stop Hope this helps Regards/Vaibhav On Wed, Dec 5, 2012 at 7:27 AM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi All, ** ** My admin is working on start up and shutdown scripts for the mid-tier and I can’t tell him what file(s) need to be started. Couldn’t find it in the installation guide or KB. If anyone has a script I can use or know the files to execute, please let me know. ** ** ARS 7.6.04 SP3 ** ** Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ** ** -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arsystem stop
I would first check who owns the directory and files ls -ld /opt/bmc/ARSystem/bin/ ls -l /opt/bmc/ARSystem/bin/ This will tell you the user who owns the files and directory. You need to stop ( in order to get the .lck file released) and then start the ARsystem. root user is super user and able to stop/start services no matter who owns the above files/directory. Hope this helps. Regards/Vaibhav On Tue, Dec 4, 2012 at 3:16 PM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi All, ** ** On my development server is issued the command /opt/bmc/ARSystem/bin/arsystem stop. Well it failed. Did I do something wrong or do I have an issue somewhere? ** ** Action Request System shutdown in progress. Action Request System Monitor shutdown failed Action Request System Server shutdown failed Action Request System Dispatcher shutdown failed Java Plugin Server shutdown failed Action Request System Assignment engine shutdown failed ** ** The following processes could not be stopped and may need to be manually.* *** ** ** ARS 7.6.04 SP3 ITSM 7.6.04 SP2 ** ** Thanks Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ** ** -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM 7.6.03 Pending Approvals
Hi, In a multi tenancy setup, I was just wondering if anyone has encountered a problem where an individual from one Company can see records from another Company. In the Pending Approval list (web), there have been instances where individuals have seen all Change Requests rather than what the table field would normally show. A refresh of the table field normally fixes the issue and displays the correct records. Any info would be great. Thanks Les ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
