Re: Incident Create/Update WS - how to attach more than 1 Work Info entry

[Carl Wilson]

Hi,

no this is not possible, you would need to use the HPD:IncidentInterface
form for additional entries, or create a WS directly from the HPD:WorkLog
form.

 

 

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

 


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"Where the Answers Are, and have been for 20 years"

v8.0 Preconfigured Stack Installer

[Mike Worts]

Has anyone used the ITSM 8.0 stack installer for the following configuration:

Windows 2008 64it Standard,
Oracle 11g 64-Bit Standard

I am struggling to complete the install. The ar.cfg and armonitor.cfg all seem 
to point to an unknown server vw-snj-rem-qa11. The installer does not seem to 
accept the server name and database which I entered during the installation.

Mike.


This email, its content and any files transmitted with it are for the personal 
attention of the addressee only, any other usage or access is unauthorised. It 
may contain information which could be confidential or privileged. If you are 
not the intended addressee you may not copy, disclose, circulate or use it.
If you have received this email in error, please destroy it and notify the 
sender by email. Any representations or commitments expressed in this email are 
subject to contract.  
Although we use reasonable endeavours to virus scan all sent emails, it is the 
responsibility of the recipient to ensure that they are virus free and we 
advise you to carry out your own virus check before opening any attachments.  
We cannot accept liability for any damage sustained as a result of software 
viruses.  We reserve the right to monitor email communications through our 
networks.
Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 
2QA United Kingdom Registered in England and Wales number 2487597


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Re: v8.0 Preconfigured Stack Installer

[Hennigan, Sandra]

I tried & failed and finally used the separate installers.

The stack installer failed to concatenate the server name & drive space. 
Example: \\servernameD:\BMCSoftware should 
have been \\servername\D:\BMCSoftware - 
the slash between servername and drive letter was missing. The error returned 
was "Access denied".

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts
Sent: Monday, December 17, 2012 7:52 AM
To: arslist@ARSLIST.ORG
Subject: v8.0 Preconfigured Stack Installer

**
Has anyone used the ITSM 8.0 stack installer for the following configuration:

Windows 2008 64it Standard,
Oracle 11g 64-Bit Standard

I am struggling to complete the install. The ar.cfg and armonitor.cfg all seem 
to point to an unknown server vw-snj-rem-qa11. The installer does not seem to 
accept the server name and database which I entered during the installation.

Mike.


This email, its content and any files transmitted with it are for the personal 
attention of the addressee only, any other usage or access is unauthorised. It 
may contain information which could be confidential or privileged. If you are 
not the intended addressee you may not copy, disclose, circulate or use it.

If you have received this email in error, please destroy it and notify the 
sender by email. Any representations or commitments expressed in this email are 
subject to contract.

Although we use reasonable endeavours to virus scan all sent emails, it is the 
responsibility of the recipient to ensure that they are virus free and we 
advise you to carry out your own virus check before opening any attachments. We 
cannot accept liability for any damage sustained as a result of software 
viruses. We reserve the right to monitor email communications through our 
networks.

Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 
2QA United Kingdom Registered in England and Wales number 2487597
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: v8.0 Preconfigured Stack Installer

[Mike Worts]

My installation seems to complete successfully, besides getting some minor 
"duplicate index" errors, but the installer didn't update any of the 'cfg' 
configuration files. The ar.cfg also had an Oracle-Two-Task entry to some 
default remote database. I tried quite a few times. I have plenty of resource, 
and followed the instructions (I had to increase my redo log size).

Remedy fails to start, even if I change my computer name to match the ar.cfg 
entry. Midtier installed ok.

No luck.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: 17 December 2012 12:56
To: arslist@ARSLIST.ORG
Subject: Re: v8.0 Preconfigured Stack Installer

**
I tried & failed and finally used the separate installers.

The stack installer failed to concatenate the server name & drive space. 
Example: \\servernameD:\BMCSoftware should 
have been \\servername\D:\BMCSoftware - 
the slash between servername and drive letter was missing. The error returned 
was "Access denied".

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts
Sent: Monday, December 17, 2012 7:52 AM
To: arslist@ARSLIST.ORG
Subject: v8.0 Preconfigured Stack Installer

**
Has anyone used the ITSM 8.0 stack installer for the following configuration:

Windows 2008 64it Standard,
Oracle 11g 64-Bit Standard

I am struggling to complete the install. The ar.cfg and armonitor.cfg all seem 
to point to an unknown server vw-snj-rem-qa11. The installer does not seem to 
accept the server name and database which I entered during the installation.

Mike.


This email, its content and any files transmitted with it are for the personal 
attention of the addressee only, any other usage or access is unauthorised. It 
may contain information which could be confidential or privileged. If you are 
not the intended addressee you may not copy, disclose, circulate or use it.

If you have received this email in error, please destroy it and notify the 
sender by email. Any representations or commitments expressed in this email are 
subject to contract.

Although we use reasonable endeavours to virus scan all sent emails, it is the 
responsibility of the recipient to ensure that they are virus free and we 
advise you to carry out your own virus check before opening any attachments. We 
cannot accept liability for any damage sustained as a result of software 
viruses. We reserve the right to monitor email communications through our 
networks.

Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 
2QA United Kingdom Registered in England and Wales number 2487597
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

This email, its content and any files transmitted with it are for the personal 
attention of the addressee only, any other usage or access is unauthorised. It 
may contain information which could be confidential or privileged. If you are 
not the intended addressee you may not copy, disclose, circulate or use it.
If you have received this email in error, please destroy it and notify the 
sender by email. Any representations or commitments expressed in this email are 
subject to contract.  
Although we use reasonable endeavours to virus scan all sent emails, it is the 
responsibility of the recipient to ensure that they are virus free and we 
advise you to carry out your own virus check before opening any attachments.  
We cannot accept liability for any damage sustained as a result of software 
viruses.  We reserve the right to monitor email communications through our 
networks.
Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 
2QA United Kingdom Registered in England and Wales number 2487597


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Re: v8.0 Preconfigured Stack Installer

[Hullule, Kiran]

Do you see remedy AR service registered in services console along with 
Portmapper? Also what error do you see in arerror.log at the time of ARS 
startup?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts
Sent: Monday, December 17, 2012 6:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: v8.0 Preconfigured Stack Installer

**
My installation seems to complete successfully, besides getting some minor 
"duplicate index" errors, but the installer didn't update any of the 'cfg' 
configuration files. The ar.cfg also had an Oracle-Two-Task entry to some 
default remote database. I tried quite a few times. I have plenty of resource, 
and followed the instructions (I had to increase my redo log size).

Remedy fails to start, even if I change my computer name to match the ar.cfg 
entry. Midtier installed ok.

No luck.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: 17 December 2012 12:56
To: arslist@ARSLIST.ORG
Subject: Re: v8.0 Preconfigured Stack Installer
**
I tried & failed and finally used the separate installers.

The stack installer failed to concatenate the server name & drive space. 
Example: \\servernameD:\BMCSoftware should 
have been \\servername\D:\BMCSoftware - 
the slash between servername and drive letter was missing. The error returned 
was "Access denied".

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts
Sent: Monday, December 17, 2012 7:52 AM
To: arslist@ARSLIST.ORG
Subject: v8.0 Preconfigured Stack Installer

**
Has anyone used the ITSM 8.0 stack installer for the following configuration:

Windows 2008 64it Standard,
Oracle 11g 64-Bit Standard

I am struggling to complete the install. The ar.cfg and armonitor.cfg all seem 
to point to an unknown server vw-snj-rem-qa11. The installer does not seem to 
accept the server name and database which I entered during the installation.

Mike.


This email, its content and any files transmitted with it are for the personal 
attention of the addressee only, any other usage or access is unauthorised. It 
may contain information which could be confidential or privileged. If you are 
not the intended addressee you may not copy, disclose, circulate or use it.

If you have received this email in error, please destroy it and notify the 
sender by email. Any representations or commitments expressed in this email are 
subject to contract.

Although we use reasonable endeavours to virus scan all sent emails, it is the 
responsibility of the recipient to ensure that they are virus free and we 
advise you to carry out your own virus check before opening any attachments. We 
cannot accept liability for any damage sustained as a result of software 
viruses. We reserve the right to monitor email communications through our 
networks.

Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 
2QA United Kingdom Registered in England and Wales number 2487597
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

This email, its content and any files transmitted with it are for the personal 
attention of the addressee only, any other usage or access is unauthorised. It 
may contain information which could be confidential or privileged. If you are 
not the intended addressee you may not copy, disclose, circulate or use it.

If you have received this email in error, please destroy it and notify the 
sender by email. Any representations or commitments expressed in this email are 
subject to contract.

Although we use reasonable endeavours to virus scan all sent emails, it is the 
responsibility of the recipient to ensure that they are virus free and we 
advise you to carry out your own virus check before opening any attachments. We 
cannot accept liability for any damage sustained as a result of software 
viruses. We reserve the right to monitor email communications through our 
networks.

Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 
2QA United Kingdom Registered in England and Wales number 2487597
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: v8.0 Preconfigured Stack Installer

[Mike Worts]

Yep, both Remedy and Portmapper services exist.

I had to change the computer name and change OracleTwo-Task to Oracle-SID in 
the ar.cfg before I tried to start Remedy. I even had to change the java path 
in the armonitor.cfg was also wrong. The arerror.log is huge on startup. I 
think it racked up about 25Mb during the start. The installation has obviously 
failed somewhere, but the actual installation log file did not really suggest 
there were any major errors.

Mike.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: 17 December 2012 13:18
To: arslist@ARSLIST.ORG
Subject: Re: v8.0 Preconfigured Stack Installer

**
Do you see remedy AR service registered in services console along with 
Portmapper? Also what error do you see in arerror.log at the time of ARS 
startup?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts
Sent: Monday, December 17, 2012 6:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: v8.0 Preconfigured Stack Installer

**
My installation seems to complete successfully, besides getting some minor 
"duplicate index" errors, but the installer didn't update any of the 'cfg' 
configuration files. The ar.cfg also had an Oracle-Two-Task entry to some 
default remote database. I tried quite a few times. I have plenty of resource, 
and followed the instructions (I had to increase my redo log size).

Remedy fails to start, even if I change my computer name to match the ar.cfg 
entry. Midtier installed ok.

No luck.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: 17 December 2012 12:56
To: arslist@ARSLIST.ORG
Subject: Re: v8.0 Preconfigured Stack Installer
**
I tried & failed and finally used the separate installers.

The stack installer failed to concatenate the server name & drive space. 
Example: \\servernameD:\BMCSoftware should 
have been \\servername\D:\BMCSoftware - 
the slash between servername and drive letter was missing. The error returned 
was "Access denied".

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts
Sent: Monday, December 17, 2012 7:52 AM
To: arslist@ARSLIST.ORG
Subject: v8.0 Preconfigured Stack Installer

**
Has anyone used the ITSM 8.0 stack installer for the following configuration:

Windows 2008 64it Standard,
Oracle 11g 64-Bit Standard

I am struggling to complete the install. The ar.cfg and armonitor.cfg all seem 
to point to an unknown server vw-snj-rem-qa11. The installer does not seem to 
accept the server name and database which I entered during the installation.

Mike.


This email, its content and any files transmitted with it are for the personal 
attention of the addressee only, any other usage or access is unauthorised. It 
may contain information which could be confidential or privileged. If you are 
not the intended addressee you may not copy, disclose, circulate or use it.

If you have received this email in error, please destroy it and notify the 
sender by email. Any representations or commitments expressed in this email are 
subject to contract.

Although we use reasonable endeavours to virus scan all sent emails, it is the 
responsibility of the recipient to ensure that they are virus free and we 
advise you to carry out your own virus check before opening any attachments. We 
cannot accept liability for any damage sustained as a result of software 
viruses. We reserve the right to monitor email communications through our 
networks.

Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 
2QA United Kingdom Registered in England and Wales number 2487597
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

This email, its content and any files transmitted with it are for the personal 
attention of the addressee only, any other usage or access is unauthorised. It 
may contain information which could be confidential or privileged. If you are 
not the intended addressee you may not copy, disclose, circulate or use it.

If you have received this email in error, please destroy it and notify the 
sender by email. Any representations or commitments expressed in this email are 
subject to contract.

Although we use reasonable endeavours to virus scan all sent emails, it is the 
responsibility of the recipient to ensure that they are virus free and we 
advise you to carry out your own virus check before opening any attachments. We 
cannot accept liability for any damage sustained as a result of software 
viruses. We reserve the right to monitor email communications through our 
networks.

Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 
2QA United Kingdom Registered in England and Wales numb

Re: v8.0 Preconfigured Stack Installer

[Hullule, Kiran]

I would raise a support ticket with BMC to get it validated. Support can review 
the logs and help you understand the root cause.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts
Sent: Monday, December 17, 2012 6:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: v8.0 Preconfigured Stack Installer

**
Yep, both Remedy and Portmapper services exist.

I had to change the computer name and change OracleTwo-Task to Oracle-SID in 
the ar.cfg before I tried to start Remedy. I even had to change the java path 
in the armonitor.cfg was also wrong. The arerror.log is huge on startup. I 
think it racked up about 25Mb during the start. The installation has obviously 
failed somewhere, but the actual installation log file did not really suggest 
there were any major errors.

Mike.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: 17 December 2012 13:18
To: arslist@ARSLIST.ORG
Subject: Re: v8.0 Preconfigured Stack Installer
**
Do you see remedy AR service registered in services console along with 
Portmapper? Also what error do you see in arerror.log at the time of ARS 
startup?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts
Sent: Monday, December 17, 2012 6:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: v8.0 Preconfigured Stack Installer

**
My installation seems to complete successfully, besides getting some minor 
"duplicate index" errors, but the installer didn't update any of the 'cfg' 
configuration files. The ar.cfg also had an Oracle-Two-Task entry to some 
default remote database. I tried quite a few times. I have plenty of resource, 
and followed the instructions (I had to increase my redo log size).

Remedy fails to start, even if I change my computer name to match the ar.cfg 
entry. Midtier installed ok.

No luck.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: 17 December 2012 12:56
To: arslist@ARSLIST.ORG
Subject: Re: v8.0 Preconfigured Stack Installer
**
I tried & failed and finally used the separate installers.

The stack installer failed to concatenate the server name & drive space. 
Example: \\servernameD:\BMCSoftware should 
have been \\servername\D:\BMCSoftware - 
the slash between servername and drive letter was missing. The error returned 
was "Access denied".

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts
Sent: Monday, December 17, 2012 7:52 AM
To: arslist@ARSLIST.ORG
Subject: v8.0 Preconfigured Stack Installer

**
Has anyone used the ITSM 8.0 stack installer for the following configuration:

Windows 2008 64it Standard,
Oracle 11g 64-Bit Standard

I am struggling to complete the install. The ar.cfg and armonitor.cfg all seem 
to point to an unknown server vw-snj-rem-qa11. The installer does not seem to 
accept the server name and database which I entered during the installation.

Mike.


This email, its content and any files transmitted with it are for the personal 
attention of the addressee only, any other usage or access is unauthorised. It 
may contain information which could be confidential or privileged. If you are 
not the intended addressee you may not copy, disclose, circulate or use it.

If you have received this email in error, please destroy it and notify the 
sender by email. Any representations or commitments expressed in this email are 
subject to contract.

Although we use reasonable endeavours to virus scan all sent emails, it is the 
responsibility of the recipient to ensure that they are virus free and we 
advise you to carry out your own virus check before opening any attachments. We 
cannot accept liability for any damage sustained as a result of software 
viruses. We reserve the right to monitor email communications through our 
networks.

Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 
2QA United Kingdom Registered in England and Wales number 2487597
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

This email, its content and any files transmitted with it are for the personal 
attention of the addressee only, any other usage or access is unauthorised. It 
may contain information which could be confidential or privileged. If you are 
not the intended addressee you may not copy, disclose, circulate or use it.

If you have received this email in error, please destroy it and notify the 
sender by email. Any representations or commitments expressed in this email are 
subject to contract.

Although we use reasonable endeavours to virus scan all sent emails, it is the 
responsibility of the recipient to ensure that they are virus free and we 
advise you to carry o

AUTO: Terence Kwok Kuen Yee is out of the office (returning 02/01/2013)

[Terence Kwok Kuen Yee]

I am out of the office until 02/01/2013.

For urgent issue, you may contcat Kowin Tang at 2608 6315 or by email at
ktan...@asl.com.hk.


Note: This is an automated response to your message  "Re: v8.0
Preconfigured Stack Installer" sent on 12/17/2012 8:55:56 PM.

This is the only notification you will receive while this person is away.

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"Where the Answers Are, and have been for 20 years"

JOB: Senior Remedy Consultant/Developer Position - Must be based in Dallas or Houston Metro Area- Full Time: Salary, Bonus and Benefits

[Wish, Melissa]

Column Technologies, Inc. is a global technology company dedicated to providing 
operational enhancement products, services, and solutions to small, mid-size 
and enterprise organizations, as well as to the public and federal sector. 
Headquartered in the United States, we have over 300 employees around the 
world, as well as offices in Australia, Canada, India, Singapore, South Africa, 
and the United Kingdom. Column's success is sustained by our collaborative 
business methodology approach that integrates people, process, technology, and 
support.

If you are interested, please email me your resume as well as a good time to 
contact you.


We are hiring a Senior Level Remedy Consultant/Developer for the Southwest.  
Below are the details:

* Candidates must based in the Dallas or Houston metro areas. We cannot 
provide relocation assistance.

* US Citizenship or Green Card is required.

* Travel is required- Column pays for all T&E. We try to keep you 
local, regional or working remote whenever possible, but do not always have 
control over the amount of travel.

* This is a full time position- no contractors.

* Experience in CMDB, SRM, Asset & Software License Management is 
desired.

* Requirements Gathering and Workshop Hosting is preferred.

* Salary is up to $95K annually plus bonus and benefits.

Job Description
You will be employed at Column Technologies as a Senior Consultant - Service 
Support to architect, deploy, support, and in some cases, train the Remedy 
product for our growing global customer base. Your responsibilities will 
include but are not limited to:


* Install and configuration BMC Remedy applications

* Customize BMC Remedy applications

* Implement integrations with BMC Remedy applications

* Troubleshoot and support BMC Remedy based applications and systems

* Draft technical installation, configuration and customization 
specification documents

* Conduct requirements gathering workshops

* Draft use cases and functional requirements documents

* Communicate strategies and best practices for product implementation

* Design custom or product-based solutions based on BMC Remedy 
applications

* Demonstrate BMC Remedy products to customers

* Respond to customer requests for product or solution information

* Estimate level of effort to design or deploy products or solutions

* Draft proposals and statements of work for solutions

* Provide technical assistance in a pre-sales capacity

* Mentor junior level Consultants

* Travel is required based upon project needs and you will primarily 
serve our customers onsite at their location, unless remote work is available. 
Column will attempt to place you on projects located in your region when 
possible.


Thanks!

Melissa Wish
Corporate Recruiter
Column Technologies
Cell: 917-748-7104
eFax: 973-860-0810
Email: mw...@columnit.com
www.columnit.com


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Redesign of "Search Knowledge" in 7.6.04

[Barbour, Brandi D]

All,
Has anyone been able to redesign or "fix" the Search Knowledge Functionality in 
7.6.04?  When you go to the RKM Console and click on Search Knowledge, OOTB it 
searches all modules (ITSM) and RKM modules.  However, when you click on the 
Search Knowledge from an Incident Ticket it only searches Knowledge Base 
Sources.  I have been through the code and when it is triggered from Incident 
it fires an Active Link RKM:KBI:SearchBtn134SourceCBTCheckNonExternal firing 
however I have not found why it is not firing for the Search Knowledge from RKM 
Console.
We did put in the workaround to limit the search when going from 
Applications-Knowledge Management - Search Knowledge, however this now limits 
the Global Search Functionality as well.  It is not a good solution and BMC has 
an RFE in for this functionality but this seems confusing to our users.  I am 
sure this can be done and I believe I am missing an Active Link somewhere that 
is not allowing this AL to fire.  If anyone has already done this, could you 
point me in the right direction?
We are on Windows, SQL, ITSM 7.6.04 sp 2, ARS 7.6.04 sp 3.
Thanks,
Brandi




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Re: Mid-Tier Flush Cache Issue 7.6.4 SP4

[Bhupesh Gupta]

Can some one from BMC in this list confirm this behaviour. If yes, what is 
resolution or work around we have..

If this issue, exist it will be very hard for us to ask to customer to upgrade 
to Sp4.

Regards,
Bhupesh

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Re: No Lock Setting on AR CFG

[Bhupesh Gupta]

Hi Ravi - Can you please let me know the version of ARS and ITSM where you are 
facing this issue.. for one of our customer we are facing the same issue, there 
is one issue SRM form indexing that we have identified causing sql select 
queries to take longer time and was causing locks..

Is the CPU od DB spiking to 100%?

We are still working on it and BMC has also suggeasted to use No Lock 
Parameter.. but customer is yet to implemente the same..


For more details on No Lock, please refer to Knowledge Article ID:  
KA314759.

Hope this helps..

Regards,
Bhupesh

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Remedy ITSM - Disaster Recovery?

[Sanford, Claire]

I seem to remember seeing something at some point.  I looked in the KB and in 
the communities.  Can't find it!

Is there a white paper or documentation anywhere that details what needs to be 
done regarding licenses and servers for ITSM and Disaster Recovery?




ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org 



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Re: No Lock Setting on AR CFG

[ravi rai]

Bhupesh,We did not implement the No Lock setting on Ar.cg We are implementing 
BMC recommended DB setting related to PARAMETERIZATION , 
READ-COMMITTED_SNAPSHOT ,SNAPSHOT_ISOLATION etc...



Ravi


> Date: Mon, 17 Dec 2012 12:24:09 -0500
> From: gupta.bhupesh3...@gmail.com
> Subject: Re: No Lock Setting on AR CFG
> To: arslist@ARSLIST.ORG
> 
> Hi Ravi - Can you please let me know the version of ARS and ITSM where you 
> are facing this issue.. for one of our customer we are facing the same issue, 
> there is one issue SRM form indexing that we have identified causing sql 
> select queries to take longer time and was causing locks..
> 
> Is the CPU od DB spiking to 100%?
> 
> We are still working on it and BMC has also suggeasted to use No Lock 
> Parameter.. but customer is yet to implemente the same..
> 
> 
> For more details on No Lock, please refer to Knowledge Article ID:
> KA314759.
> 
> Hope this helps..
> 
> Regards,
> Bhupesh
> 
> ___
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> "Where the Answers Are, and have been for 20 years"
  
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problem users and the knowledge base.

[Peters, Ron]

We're starting down the path of using the 'problem' module and noted that users 
without the 'problem user' role cannot create known issues or KB articles. This 
works fine for us since we're currently using a separate KB/documentation 
solution. Once we enable the 'problem user' role, folks will be able to add 
entries. Is there a that will disable this functionality while still enabling 
problem? I would think there's somebody out there who is using problem as well 
as an external KB.

Thoughts?

Thanks again.

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Re: Finding a Active Link ID

[Mueller, Doug]

Mark,

There is no active link ID being referenced.

What the action PERFORM-ACTION-ACTIVE-LINK 128 101767 is doing is the 
following:

Perform the active links that would have run on the firing condition 128 on 
field with ID 11767.

So, 11767 is a FIELD ID.
Firing condition 128 is On Menu Choice.

The list of firing conditions is in the API file ar.h.  A quick list of them is 
as follows:

#define AR_EXECUTE_ON_NONE  0
#define AR_EXECUTE_ON_BUTTON1/* tags for when to execute an active*/
#define AR_EXECUTE_ON_RETURN2/*  link ORed together to form mask  */
#define AR_EXECUTE_ON_SUBMIT4/*  for mask of conditions to execute*/
#define AR_EXECUTE_ON_MODIFY8/*  active link on   */
#define AR_EXECUTE_ON_DISPLAY  16
#define AR_EXECUTE_ON_MODIFY_ALL   32
#define AR_EXECUTE_ON_MENU_OPEN64
#define AR_EXECUTE_ON_MENU_CHOICE 128
#define AR_EXECUTE_ON_LOSE_FOCUS  256
#define AR_EXECUTE_ON_SET_DEFAULT 512
#define AR_EXECUTE_ON_QUERY  1024
#define AR_EXECUTE_ON_AFTER_MODIFY   2048
#define AR_EXECUTE_ON_AFTER_SUBMIT   4096
#define AR_EXECUTE_ON_GAIN_FOCUS 8192
#define AR_EXECUTE_ON_WINDOW_OPEN   16384
#define AR_EXECUTE_ON_WINDOW_CLOSE  32768
#define AR_EXECUTE_ON_UNDISPLAY 65536
#define AR_EXECUTE_ON_COPY_SUBMIT  131072
#define AR_EXECUTE_ON_LOADED   262144
#define AR_EXECUTE_ON_INTERVAL 524288
#define AR_EXECUTE_ON_EVENT   1048576

The focus of the conversation seems to have been on how to get reports of 
workflow rather than how this
specific active link action works and what is involved in it.

Note that the field ID is not present for all firing conditions.  Some 
conditions (like this one) are tied to a
field.  In those cases, the field ID is needed.  However, for firing conditions 
with no field (like "on submit"), the
field ID is not used.

I hope this explains what the action is in this case and how to follow.

So, you are not looking for a specific active link, but what active links fire 
on a specific condition on a specific
field.

You could use the various tools talked about - or dev studio that does have the 
ability to show what fires on
a specific firing condition and show you the workflow firing on that condition 
(for that field).

I hope this is useful,

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, December 14, 2012 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Finding a Active Link ID

**
Hi All & TGIF,

We are new to ITSM. One question that has come is what is search criteria when 
I select Assigned to All My Groups in the Incident Console? Let's say I am in 
the IT Staff group. Are the results where the Assigned Group = IT Staff, the 
Owner Group i= IT Staff or both?

I tried to figure this out by running Active Link logging and thought I had it 
until I encountered PERFORM-ACTION-ACTIVE-LINK 128 101767

Is there an easy way to find the active link?

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Finding a Active Link ID

[John Sundberg]

RFE ???


instead of this:
PERFORM-ACTION-ACTIVE-LINK 128 101767

this:
PERFORM-ACTION-ACTIVE-LINK AR_EXECUTE_ON_MENU_CHOICE FIELD_NAME

Would it not be significantly more helpful?


-John



On Mon, Dec 17, 2012 at 2:42 PM, Mueller, Doug  wrote:

> **
>
> Mark,
>
> ** **
>
> There is no active link ID being referenced.
>
>
> What the action PERFORM-ACTION-ACTIVE-LINK 128 101767 is doing is the
> following:
>
> ** **
>
> Perform the active links that would have run on the firing condition 128
> on field with ID 11767.
>
> ** **
>
> So, 11767 is a FIELD ID.
>
> Firing condition 128 is On Menu Choice.
>
> ** **
>
> The list of firing conditions is in the API file ar.h.  A quick list of
> them is as follows:
>
> ** **
>
> #define AR_EXECUTE_ON_NONE  0
>
> #define AR_EXECUTE_ON_BUTTON1/* tags for when to execute an
> active*/
>
> #define AR_EXECUTE_ON_RETURN2/*  link ORed together to form
> mask  */
>
> #define AR_EXECUTE_ON_SUBMIT4/*  for mask of conditions to
> execute*/
>
> #define AR_EXECUTE_ON_MODIFY8/*  active link
> on   */
>
> #define AR_EXECUTE_ON_DISPLAY  16
>
> #define AR_EXECUTE_ON_MODIFY_ALL   32
>
> #define AR_EXECUTE_ON_MENU_OPEN64
>
> #define AR_EXECUTE_ON_MENU_CHOICE 128
>
> #define AR_EXECUTE_ON_LOSE_FOCUS  256
>
> #define AR_EXECUTE_ON_SET_DEFAULT 512
>
> #define AR_EXECUTE_ON_QUERY  1024
>
> #define AR_EXECUTE_ON_AFTER_MODIFY   2048
>
> #define AR_EXECUTE_ON_AFTER_SUBMIT   4096
>
> #define AR_EXECUTE_ON_GAIN_FOCUS 8192
>
> #define AR_EXECUTE_ON_WINDOW_OPEN   16384
>
> #define AR_EXECUTE_ON_WINDOW_CLOSE  32768
>
> #define AR_EXECUTE_ON_UNDISPLAY 65536
>
> #define AR_EXECUTE_ON_COPY_SUBMIT  131072
>
> #define AR_EXECUTE_ON_LOADED   262144
>
> #define AR_EXECUTE_ON_INTERVAL 524288
>
> #define AR_EXECUTE_ON_EVENT   1048576
>
> ** **
>
> The focus of the conversation seems to have been on how to get reports of
> workflow rather than how this
>
> specific active link action works and what is involved in it.
>
> ** **
>
> Note that the field ID is not present for all firing conditions.  Some
> conditions (like this one) are tied to a
>
> field.  In those cases, the field ID is needed.  However, for firing
> conditions with no field (like "on submit"), the
>
> field ID is not used.
>
> ** **
>
> I hope this explains what the action is in this case and how to follow.***
> *
>
> ** **
>
> So, you are not looking for a specific active link, but what active links
> fire on a specific condition on a specific
>
> field.
>
> ** **
>
> You could use the various tools talked about – or dev studio that does
> have the ability to show what fires on
>
> a specific firing condition and show you the workflow firing on that
> condition (for that field).
>
> ** **
>
> I hope this is useful,
>
> ** **
>
> Doug Mueller
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
> *Sent:* Friday, December 14, 2012 9:51 AM
> *To:* arslist@ARSLIST.ORG
>
> *Subject:* Finding a Active Link ID
>
> ** **
>
> ** 
>
> Hi All & TGIF,
>
> ** **
>
> We are new to ITSM. One question that has come is what is search criteria
> when I select Assigned to All My Groups in the Incident Console? Let’s say
> I am in the IT Staff group. Are the results where the Assigned Group = IT
> Staff, the Owner Group i= IT Staff or both?
>
> ** **
>
> I tried to figure this out by running Active Link logging and thought I
> had it until I encountered PERFORM-ACTION-ACTIVE-LINK 128 101767
>
> ** **
>
> Is there an easy way to find the active link?
>
> ** **
>
> Thanks
>
> Mark
>
> ** **
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Foundation
>
> *NaviSite – **A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315-453-2912 x5335
>
> Mobile: 315-882.5360
>
> ** **
>
> ** **
> --
>
> This e-mail is the property of NaviSite, Inc. It is intended only for the
> person or entity to which it is addressed and may contain information that
> is privileged, confidential, or otherwise protected from disclosure.
> Distribution or copying of this e-mail, or the information contained
> herein, to anyone other than the intended recipient is prohibited.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

*Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here -
KEG

651-556-0930 I john.sundb...@kineticdata.

Re: Finding a Active Link ID

[Mueller, Doug]

Any customer or partner can submit an RFE at any time for the system.

Or, they can enter a new Idea on the AR System Communities page to see if it 
generates support or
interest.

Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Monday, December 17, 2012 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Finding a Active Link ID

** RFE ???


instead of this:
PERFORM-ACTION-ACTIVE-LINK 128 101767

this:
PERFORM-ACTION-ACTIVE-LINK AR_EXECUTE_ON_MENU_CHOICE FIELD_NAME

Would it not be significantly more helpful?


-John


On Mon, Dec 17, 2012 at 2:42 PM, Mueller, Doug 
mailto:doug_muel...@bmc.com>> wrote:
**
Mark,

There is no active link ID being referenced.

What the action PERFORM-ACTION-ACTIVE-LINK 128 101767 is doing is the 
following:

Perform the active links that would have run on the firing condition 128 on 
field with ID 11767.

So, 11767 is a FIELD ID.
Firing condition 128 is On Menu Choice.

The list of firing conditions is in the API file ar.h.  A quick list of them is 
as follows:

#define AR_EXECUTE_ON_NONE  0
#define AR_EXECUTE_ON_BUTTON1/* tags for when to execute an active*/
#define AR_EXECUTE_ON_RETURN2/*  link ORed together to form mask  */
#define AR_EXECUTE_ON_SUBMIT4/*  for mask of conditions to execute*/
#define AR_EXECUTE_ON_MODIFY8/*  active link on   */
#define AR_EXECUTE_ON_DISPLAY  16
#define AR_EXECUTE_ON_MODIFY_ALL   32
#define AR_EXECUTE_ON_MENU_OPEN64
#define AR_EXECUTE_ON_MENU_CHOICE 128
#define AR_EXECUTE_ON_LOSE_FOCUS  256
#define AR_EXECUTE_ON_SET_DEFAULT 512
#define AR_EXECUTE_ON_QUERY  1024
#define AR_EXECUTE_ON_AFTER_MODIFY   2048
#define AR_EXECUTE_ON_AFTER_SUBMIT   4096
#define AR_EXECUTE_ON_GAIN_FOCUS 8192
#define AR_EXECUTE_ON_WINDOW_OPEN   16384
#define AR_EXECUTE_ON_WINDOW_CLOSE  32768
#define AR_EXECUTE_ON_UNDISPLAY 65536
#define AR_EXECUTE_ON_COPY_SUBMIT  131072
#define AR_EXECUTE_ON_LOADED   262144
#define AR_EXECUTE_ON_INTERVAL 524288
#define AR_EXECUTE_ON_EVENT   1048576

The focus of the conversation seems to have been on how to get reports of 
workflow rather than how this
specific active link action works and what is involved in it.

Note that the field ID is not present for all firing conditions.  Some 
conditions (like this one) are tied to a
field.  In those cases, the field ID is needed.  However, for firing conditions 
with no field (like "on submit"), the
field ID is not used.

I hope this explains what the action is in this case and how to follow.

So, you are not looking for a specific active link, but what active links fire 
on a specific condition on a specific
field.

You could use the various tools talked about - or dev studio that does have the 
ability to show what fires on
a specific firing condition and show you the workflow firing on that condition 
(for that field).

I hope this is useful,

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, 
Mark
Sent: Friday, December 14, 2012 9:51 AM
To: arslist@ARSLIST.ORG

Subject: Finding a Active Link ID

**
Hi All & TGIF,

We are new to ITSM. One question that has come is what is search criteria when 
I select Assigned to All My Groups in the Incident Console? Let's say I am in 
the IT Staff group. Are the results where the Assigned Group = IT Staff, the 
Owner Group i= IT Staff or both?

I tried to figure this out by running Active Link logging and thought I had it 
until I encountered PERFORM-ACTION-ACTIVE-LINK 128 101767

Is there an easy way to find the active link?

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

Save The Date! Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here - 
KEG

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com I 
community.kineticdata.com



_ARSlist: "Where the Answers Are"

Re: Any tool similar to Abydos Analyser!!

[vaibhav wadekar]

Hello Stan,

I think the use of sub-processes would support this.

 There are 2 options:

A *sub process task* is a way of linking in another process. When tasks are
created, tasks for the main process are created, along with tasks for the
sub process. The linking is done in such a way that the sub process runs
all its tasks before passing control back to the main process tasks. I have
tested with a 3 level process, which is attached. This is a good way of
reusing a set of tasks that are the same in several processes. If using
this, the sub process used should not have a starting task set, otherwise
it will be assigned before the sub process task has been reached. Note also
that you need to be careful when changing the sub process that you also
update the version number in the  sub process task in the parent process,
this is not done automatically.



A *start new process action*. When this action is run, additional tasks are
generated at run time for the process defined. These additional tasks are
run concurrently with the calling process, so slightly different to a *sub
process task.*


*hope this helps*


*Regards/Vaibhav
*



On Thu, Dec 13, 2012 at 9:43 AM, Stanley Feinstein <
st...@projectremedies.com> wrote:

> **
>
> Hi Tauf.
>
> ** **
>
> Thanks for your feedback.  The reason you want to have ad hoc tasks is the
> always prevalent reality: the 80/20 rule.  80% of the time, the tasks in
> the pre-defined process fit the request, but 20% of the time it doesn’t.
> 
>
> ** **
>
> The other purpose is for new processes and enabling your help desk people
> to, when they see the need for a new process, use an ad hoc task capability
> to create new processes on the fly.  The ad hoc task capability should
> change any Remedy ticket into a multi-task process on the fly.
>
> ** **
>
> You didn’t answer my question: can the process be more than one level
> deep.  Can it be parent / child / grandchild or more?
>
> ** **
>
> Thanks.
>
> ** **
>
> Stan Feinstein
>
> w. 310-230-1722.
>
> c. 310-428-5748.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury
> *Sent:* Thursday, December 13, 2012 9:23 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Any tool similar to Abydos Analyser!!
>
> ** **
>
> ** Susan/Stan,
>
> As a customer, I'll try to answer to the best of my ability.
> The reason it doesn't come with ARS is probably because in order to get
> your processes that you build to work within Remedy, it needs to leverage
> Task Management. That is the underlying engine that your processes use to
> actually enforce the flows you build. It's all within TMS.
> Because of that, you also cannot insert Ad-Hoc tasks in there as it would
> break the pre-built nature of the process flow. The whole idea is to
> enforce a standard process. Ad-Hoc would break that in most cases. 
>
> ** **
>
> On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer 
> wrote:
>
> ** And what happens if you're not an ITSM user, a custom only shop.  Why
> doesn't it come with ARS as opposed it ITSM?
>
> ** **
>
> On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar <
> wadekar.vaib...@gmail.com> wrote:
>
> ** Hello Vikram,
>
> Abydos analyser is now replaced with Process Designer 8.3.2 and comes with
> ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM
> Suite area.
>
> These are the benefits of process designer
>
> Process Designer is the quickest and most cost effective way of
> implementing new processes such as Change and Service requests. Remedy
> customers can quickly and easily implement processes graphically using
> Process Designer without resorting to customisation or having to update
> multiple complex templates. This means implementing processes takes a
> fraction of the time it would without Process Designer.
>
> Process Designer is a tool for process designers that provides a graphical
> interface to build processes that can be executed on Remedy without the
> need to develop new applications or customise existing applications or
> templates. Process Designer is particularly beneficial for systems that
> require multiple different processes and tasks depending on the type of
> request such as Change Management, Service Request Management and
> Incident/Problem Management.
> *The benefits of using Process Designer with Remedy are:*
>
> 1. Processes that fit the business - Process Designer allows you to
> implement processes that fit the business exactly without having to
> customise existing bespoke or out of the box applications.
>
> 2. Business user get what they want - Business users know what they are
> getting as they are able to understand and review the process in graphical
> form exactly as it is implemented.
>
> 3. Fast Deployment at lower Cost - Process designers use a simple
> graphical interface to implement processes without needing to customise
> Remedy.
>
> 4. Reduced Support

Re: Any tool similar to Abydos Analyser!!

[Stanley Feinstein]

Hi Vaibhav,

 

Thanks for thinking about this, but that's not the problem or situation that
I was thinking about.  What you describe is linking one process with another
process, and I'm sure being able to do that is important for people to know
about.   In my scenario, the lowest level task is where the updating is.  If
a task has 2 sub-tasks, when the sub-tasks close, the task closes
automatically.   This can go down as many levels as you wish.  

 

You don't have to do more work on this for my account.

 

Thanks.

 

Stan

w. 310-230-1722.

c. 310-428-5748.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar
Sent: Monday, December 17, 2012 3:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Any tool similar to Abydos Analyser!!

 

** 

Hello Stan,

I think the use of sub-processes would support this.

 There are 2 options:

A sub process task is a way of linking in another process. When tasks are
created, tasks for the main process are created, along with tasks for the
sub process. The linking is done in such a way that the sub process runs all
its tasks before passing control back to the main process tasks. I have
tested with a 3 level process, which is attached. This is a good way of
reusing a set of tasks that are the same in several processes. If using
this, the sub process used should not have a starting task set, otherwise it
will be assigned before the sub process task has been reached. Note also
that you need to be careful when changing the sub process that you also
update the version number in the  sub process task in the parent process,
this is not done automatically.

 

A start new process action. When this action is run, additional tasks are
generated at run time for the process defined. These additional tasks are
run concurrently with the calling process, so slightly different to a sub
process task.

 

hope this helps

 

Regards/Vaibhav

 

 

On Thu, Dec 13, 2012 at 9:43 AM, Stanley Feinstein
 wrote:

** 

Hi Tauf.

 

Thanks for your feedback.  The reason you want to have ad hoc tasks is the
always prevalent reality: the 80/20 rule.  80% of the time, the tasks in the
pre-defined process fit the request, but 20% of the time it doesn't.  

 

The other purpose is for new processes and enabling your help desk people
to, when they see the need for a new process, use an ad hoc task capability
to create new processes on the fly.  The ad hoc task capability should
change any Remedy ticket into a multi-task process on the fly.

 

You didn't answer my question: can the process be more than one level deep.
Can it be parent / child / grandchild or more?

 

Thanks.

 

Stan Feinstein

w. 310-230-1722.

c. 310-428-5748.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, December 13, 2012 9:23 AM


To: arslist@ARSLIST.ORG
Subject: Re: Any tool similar to Abydos Analyser!!

 

** Susan/Stan,


As a customer, I'll try to answer to the best of my ability. 
The reason it doesn't come with ARS is probably because in order to get your
processes that you build to work within Remedy, it needs to leverage Task
Management. That is the underlying engine that your processes use to
actually enforce the flows you build. It's all within TMS. 
Because of that, you also cannot insert Ad-Hoc tasks in there as it would
break the pre-built nature of the process flow. The whole idea is to enforce
a standard process. Ad-Hoc would break that in most cases. 

 

On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer 
wrote:

** And what happens if you're not an ITSM user, a custom only shop.  Why
doesn't it come with ARS as opposed it ITSM?

 

On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar
 wrote:

** Hello Vikram,

Abydos analyser is now replaced with Process Designer 8.3.2 and comes with
ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM
Suite area.

These are the benefits of process designer

Process Designer is the quickest and most cost effective way of implementing
new processes such as Change and Service requests. Remedy customers can
quickly and easily implement processes graphically using Process Designer
without resorting to customisation or having to update multiple complex
templates. This means implementing processes takes a fraction of the time it
would without Process Designer.

Process Designer is a tool for process designers that provides a graphical
interface to build processes that can be executed on Remedy without the need
to develop new applications or customise existing applications or templates.
Process Designer is particularly beneficial for systems that require
multiple different processes and tasks depending on the type of request such
as Change Management, Service Request Management and Incident/Problem
Management.
The benefits of using Process Designer with Remedy are:

1. Processes that fit the business - Process Designer allows you to
imp

Re: Incident Create/Update WS - how to attach more than 1 Work Info entry

[Kali Obsum]

I see, thanks. But if I use the Update WS (HPD_IncidentInterface_WS),
then would I be able to send multiple work info entries in 1 request? Or
do I still need to send them via separate calls?

 

Regards,

Kali 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Monday, December 17, 2012 6:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Create/Update WS - how to attach more than 1 Work
Info entry

 

** 

Hi,

no this is not possible, you would need to use the HPD:IncidentInterface
form for additional entries, or create a WS directly from the
HPD:WorkLog form.

 

 

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

 

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Re: No Lock Setting on AR CFG

[Bhupesh Gupta]

Hi Ravi - Is that issue resolved, beacuse I have laready has Is commited read 
and Allow snalp shot islotation to ON.

Regards,
Bhupesh

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Re: Incident Create/Update WS - how to attach more than 1 Work Info entry

[Schon, Stuart]

Separate calls

 

 

Stuart Schon
Service Desk Systems - Manager




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum
Sent: Tuesday, 18 December 2012 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Create/Update WS - how to attach more than 1 Work
Info entry

 

** 

I see, thanks. But if I use the Update WS (HPD_IncidentInterface_WS),
then would I be able to send multiple work info entries in 1 request? Or
do I still need to send them via separate calls?

 

Regards,

Kali 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Monday, December 17, 2012 6:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Create/Update WS - how to attach more than 1 Work
Info entry

 

** 

Hi,

no this is not possible, you would need to use the HPD:IncidentInterface
form for additional entries, or create a WS directly from the
HPD:WorkLog form.

 

 

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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