Re: SRM Issue
Hi Tauf , We have SRM with version 7.6.04 and here external means the clients using SRM through internet and when they tried to open attachments of their own requests it is not visible to them. I have tried your suggestion every thing looks fine. I am not getting what is the problem. Thanks, Rajkumar On 4/12/2013 4:00 AM, Tauf Chowdhury wrote: Raj, More info needed. Start with version. Then, what does external mean? Are these people who have access to remedy and SRM? Are they coming in through the internet? Are they looking at their own requests? Here's a few things that cause attachment issues sometimes: 1: Make sure pop up blockers are disabled. 2: Check to see that when they log into remedy (using IE), it is a trusted site or local intranet. I've seen issues where if it is Public Internet, attachments don't show up. Really, this is because of some underlying security option that is checked and is less restrictive. Sent from my iPhone On Apr 12, 2013, at 6:53 AM, Raj rajkumar.pad...@vyomlabs.com wrote: Hi, I am facing the following issue, In SRM external customer users are unable to view attachments in the activity log. Thanks in advance. Regards, Rajkumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Issue
So can you go into more detail on not visible to them? Do they see the activity log entry and then the attachment table? Do they then click on it and then nothing happens? Or a window opens and nothing is displayed? What browser are you using and did you try a different browser? Sent from my iPhone On Apr 13, 2013, at 4:29 AM, Raj rajkumar.pad...@vyomlabs.com wrote: Hi Tauf , We have SRM with version 7.6.04 and here external means the clients using SRM through internet and when they tried to open attachments of their own requests it is not visible to them. I have tried your suggestion every thing looks fine. I am not getting what is the problem. Thanks, Rajkumar On 4/12/2013 4:00 AM, Tauf Chowdhury wrote: Raj, More info needed. Start with version. Then, what does external mean? Are these people who have access to remedy and SRM? Are they coming in through the internet? Are they looking at their own requests? Here's a few things that cause attachment issues sometimes: 1: Make sure pop up blockers are disabled. 2: Check to see that when they log into remedy (using IE), it is a trusted site or local intranet. I've seen issues where if it is Public Internet, attachments don't show up. Really, this is because of some underlying security option that is checked and is less restrictive. Sent from my iPhone On Apr 12, 2013, at 6:53 AM, Raj rajkumar.pad...@vyomlabs.com wrote: Hi, I am facing the following issue, In SRM external customer users are unable to view attachments in the activity log. Thanks in advance. Regards, Rajkumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
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http://ceramiccoatingsfl.com/www.cnnnews.newlife2013.iadd68.php ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arslist Digest - 11 Apr 2013 to 12 Apr 2013 (#2013-131)
From: arslist automatic digest system [mailto:lists...@listserv.rbugs.com] Sent: Friday, April 12, 2013 09:00 PM To: arsl...@listserv.rbugs.com arsl...@listserv.rbugs.com Subject: arslist Digest - 11 Apr 2013 to 12 Apr 2013 (#2013-131) [LISTSERV mailing list manager]http://www.lsoft.com [LISTSERV 16.0] http://listserv.rbugs.com/cgi-bin/wa.exe?LIST=arslist arslist Digest - 11 Apr 2013 to 12 Apr 2013 (#2013-131) Table of contents: * Multiple Developers on Single Server * DSO Return Filter (3) * AD Integration (2) * Atrium Integrator - change username in AR connection (3) * Notify Alerts in ARS 8.1 (3) * SRM Issue (2) * Just saw this on a Daily Tech Update * 8.1 ITSM Installation failed * Mostly resolved Re: Write permissions errors with read (floating) license (4) * Problem Internet Explorer 10. * OT: For us science nerds out there Stephen Hawking: Space Exploration Is Key To Saving Humanity * When is a Floating Application License Consumed * CMDB Graph API question(food for thought?..maybe) 1. Multiple Developers on Single Server * Multiple Developers on Single Servercid:166461@LISTSERV.RBUGS.COM (04/11) From: patchsk vamsi...@gmail.com 2. DSO Return Filter * DSO Return Filtercid:166462@LISTSERV.RBUGS.COM (04/12) From: Nathan Brandt nathanrbra...@gmail.com * Re: DSO Return Filtercid:166473@LISTSERV.RBUGS.COM (04/12) From: Rajendra Kapale rajendra...@gmail.com * Re: DSO Return Filtercid:166474@LISTSERV.RBUGS.COM (04/12) From: Nathan Brandt nathanrbra...@gmail.com 3. AD Integration * Re: AD Integrationcid:166463@LISTSERV.RBUGS.COM (04/12) From: Hullule, Kiran kiran_hull...@bmc.com * Re: AD Integrationcid:166469@LISTSERV.RBUGS.COM (04/12) From: Karthick S karthick...@gmail.com 4. Atrium Integrator - change username in AR connection * Atrium Integrator - change username in AR connectioncid:166464@LISTSERV.RBUGS.COM (04/12) From: mike chepaykin mchepay...@gmail.com * Re: Atrium Integrator - change username in AR connectioncid:166466@LISTSERV.RBUGS.COM (04/12) From: Somavanshi, Yogesh yogesh_somavan...@bmc.com * Re: Atrium Integrator - change username in AR connectioncid:166472@LISTSERV.RBUGS.COM (04/12) From: Rajendra Kapale rajendra...@gmail.com 5. Notify Alerts in ARS 8.1 * Notify Alerts in ARS 8.1cid:166465@LISTSERV.RBUGS.COM (04/12) From: mkovrizhnykh mkovrizhn...@gmail.com * Re: Notify Alerts in ARS 8.1cid:166467@LISTSERV.RBUGS.COM (04/12) From: laurent matheo lm...@me.com * Re: Notify Alerts in ARS 8.1cid:166471@LISTSERV.RBUGS.COM (04/12) From: mkovrizhnykh mkovrizhn...@gmail.com 6. SRM Issue * SRM Issuecid:166468@LISTSERV.RBUGS.COM (04/12) From: Raj rajkumar.pad...@vyomlabs.com * Re: SRM Issuecid:166470@LISTSERV.RBUGS.COM (04/12) From: Tauf Chowdhury taufc...@gmail.com 7. Just saw this on a Daily Tech Update * Just saw this on a Daily Tech Updatecid:166475@LISTSERV.RBUGS.COM (04/12) From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com 8. 8.1 ITSM Installation failed * 8.1 ITSM Installation failedcid:166476@LISTSERV.RBUGS.COM (04/12) From: Prashant Gupta prashant202...@gmail.com 9. Mostly resolved Re: Write permissions errors with read (floating) license * Mostly resolved Re: Write permissions errors with read (floating) licensecid:166477@LISTSERV.RBUGS.COM (04/12) From: Joe Castleman joe.castle...@gmail.com * Re: Mostly resolved Re: Write permissions errors with read (floating) licensecid:166478@LISTSERV.RBUGS.COM (04/12) From: Longwing, Lj llongw...@usgs.gov * Re: Mostly resolved Re: Write permissions errors with read (floating) licensecid:166480@LISTSERV.RBUGS.COM (04/12) From: Grooms, Frederick W frederick.w.gro...@xo.com * Re: Mostly resolved Re: Write permissions errors with read (floating) licensecid:166481@LISTSERV.RBUGS.COM (04/12) From: Joe Castleman joe.castle...@gmail.com 10. Problem Internet Explorer 10. * Re: Problem Internet Explorer 10.cid:166479@LISTSERV.RBUGS.COM (04/12) From: Patrick, A. Dill patd...@uw.edu 11. OT: For us science nerds out there Stephen Hawking: Space Exploration Is Key To Saving Humanity * OT: For us science nerds out there Stephen Hawking: Space Exploration Is Key To Saving Humanitycid:166482@LISTSERV.RBUGS.COM (04/12) From: Howard Richter hbr4...@gmail.com 12. When is a Floating Application License Consumed * Re: When is a Floating Application License Consumedcid:166483@LISTSERV.RBUGS.COM (04/12) From: Jason Miller jason.mil...@gmail.com 13. CMDB Graph API question(food for thought?..maybe) * Re: CMDB Graph API question(food for thought?..maybe)cid:166484@LISTSERV.RBUGS.COM (04/12) From: Chintan Shah cbss...@yahoo.com Browse the arslist online archives.http://listserv.rbugs.com/cgi-bin/wa.exe?LIST=arslist [Powered by the LISTSERV Email List
