So can you go into more detail on "not visible" to them? Do they see the activity log entry and then the attachment table? Do they then click on it and then nothing happens? Or a window opens and nothing is displayed? What browser are you using and did you try a different browser?
Sent from my iPhone On Apr 13, 2013, at 4:29 AM, Raj <rajkumar.pad...@vyomlabs.com> wrote: > Hi Tauf , > > We have SRM with version 7.6.04 and here external means the clients using SRM > through internet and when they tried to open attachments of their own > requests it is not visible to them. I have tried your suggestion every thing > looks fine. I am not getting what is the problem. > > Thanks, > Rajkumar > > On 4/12/2013 4:00 AM, Tauf Chowdhury wrote: >> Raj, >> More info needed. Start with version. >> Then, what does external mean? Are these people who have access to >> remedy and SRM? Are they coming in through the internet? Are they >> looking at their own requests? >> Here's a few things that cause attachment issues sometimes: >> 1: Make sure pop up blockers are disabled. >> 2: Check to see that when they log into remedy (using IE), it is a >> trusted site or local intranet. I've seen issues where if it is Public >> Internet, attachments don't show up. Really, this is because of some >> underlying security option that is checked and is less restrictive. >> >> Sent from my iPhone >> >> On Apr 12, 2013, at 6:53 AM, Raj <rajkumar.pad...@vyomlabs.com> wrote: >> >>> Hi, >>> >>> I am facing the following issue, >>> In SRM external customer users are unable to view attachments in the >>> activity log. >>> >>> Thanks in advance. >>> >>> Regards, >>> Rajkumar >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
