Hi Tauf ,
We have SRM with version 7.6.04 and here external means the clients
using SRM through internet and when they tried to open attachments of
their own requests it is not visible to them. I have tried your
suggestion every thing looks fine. I am not getting what is the problem.
Thanks,
Rajkumar
On 4/12/2013 4:00 AM, Tauf Chowdhury wrote:
Raj,
More info needed. Start with version.
Then, what does external mean? Are these people who have access to
remedy and SRM? Are they coming in through the internet? Are they
looking at their own requests?
Here's a few things that cause attachment issues sometimes:
1: Make sure pop up blockers are disabled.
2: Check to see that when they log into remedy (using IE), it is a
trusted site or local intranet. I've seen issues where if it is Public
Internet, attachments don't show up. Really, this is because of some
underlying security option that is checked and is less restrictive.
Sent from my iPhone
On Apr 12, 2013, at 6:53 AM, Raj <rajkumar.pad...@vyomlabs.com> wrote:
Hi,
I am facing the following issue,
In SRM external customer users are unable to view attachments in the activity
log.
Thanks in advance.
Regards,
Rajkumar
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