From BMC Communities: Looking for Service Desk Personnel for Remedy ITSM Usability Testing

[Jason Miller]

I thought I would share this here since the topic of "is BMC listening to
customers?", "do they do any kind of usability testing?", "I would love to
have input on the ITSM UI" comes up on occasion.

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/04/25/looking-for-service-desk-personnel-for-remedy-itsm-usability-testing

Jason

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Re: Takes long time to open flashboard variable Developer studio 8.1

[Raj Padole]

Hi,

I have tried to open HPD:INC:KPI_ServiceDesk  this flash board variable in 
Developer studio 8.1 but it takes more than 10 min.
Other flash board variables are opening fine.

 Regards,
-Rajkumar Padole.


Date: Thu, 25 Apr 2013 13:00:24 +
From: magnus.bl...@gdm.se
Subject: Takes long time to open flashboard variable Developer studio 8.1
To: arslist@ARSLIST.ORG

**








Hi
Has anyone else problem to open flashboard variables in Developer studio 8.1? 
It is not all variables but for example to open HPD:INC:KPI_ServiceDesk takes 
for me about 10 minutes.
 
/Magnus Blixt



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Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

[Paul Blasquez]

I would be interested in a presentation on how to successfully deploy
RemedyOnDemand as a geographically resilient PAAS supporting custom
workflow or a BMC presentation on their plans in this direction.

-Paul
On Apr 25, 2013 5:39 PM, "laurent matheo"  wrote:

> **
> Julien (the other french "wearing fingers shoes guy" at wwrug12) makes
> some really nice Birt reports on a CMDB using the Birt Designer, I'll see
> if he can fix something :)
>
> On 26 Apr, 2013,at 02:32 AM, Joe D'Souza  wrote:
>
> Sounds like a good suggestion to me too..
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, April 25, 2013 12:04 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests
>
>
>
> **
>
> +1
>
>
>
> On Thu, Apr 25, 2013 at 9:01 AM, Timothy Powell <
> timothy.pow...@pbs-consulting.com> wrote:
>
> **
>
> Here, here on the BIRT suggestion.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Stroud, Natalie K
> *Sent:* Thursday, April 25, 2013 11:37 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests
>
>
>
> **
>
> I would say some tips and tricks on creating BIRT reports.  I see some
> potential to do some cool things, just haven’t had the time to sit down and
> play with BIRT the way it would take to figure that out on my own.  A
> presentation would be a great jump start!
>
>
>
> Thanks,
>
>
>
> *Natalie Stroud*
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Reporting Specialist
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov
>
> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Alan
> Truelove
> *Sent:* Thursday, April 25, 2013 9:31 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests
>
>
>
> **
>
> Good suggestion on classes in eg Java-- I would hope at some point for a
> 'Comprehensive' guide (with screenshots!) to installing Eclipse,  Remedy
> API Java, creating executable JARs etc etc, wh I have found incredibly
> useful over the past 13 years.. (also how to convince Mgmt that this is
> kosher..the hardest part by far).  Looking forward to wwrug...
>
>
>
>
> --
>
> *From:* Joe D'Souza 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Thursday, April 25, 2013 1:18 AM
> *Subject:* Re: WWRUG13: Your top 10 presentation requests
>
>
>
> **
>
> While most of us know how to publish and consume Web Service as the
> mechanics behind that is pretty simple, we often hit a road block when we
> are presented with consuming Web Services that have certain complex
> constructs. While integration documents only point out these limitations,
> few of them can actually be worked around. Over the past year or two, I
> have learnt of at least one way to overcome one of these limitations, using
> an undocumented method. I was tempted to include that method in our (Jason,
> Rod’s and myself) presentation of T&T with the Dev Studio, but it would
> have taken too long to show something that few have to use and hence it
> would be like going off topic.
>
>
>
> There is a good chance that the BMC Web Services team has access to 10s if
> not 100s of such methods.
>
>
>
> I would love to see their web service experts demonstrate these methods
> and do at least an hour if not 2 hour session for some of us geeks who like
> to take up integration work. That presents a good opportunity to convince
> bosses to dish out some mullah if there is a hard core presentation with
> live examples of such undocumented ways of consuming web services that do
> not work out of the box when a set field filter using WSDL is created.
>
>
>
> My 2 cents..
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *arslist
> *Sent:* Wednesday, April 24, 2013 4:32 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* WWRUG13: Your top 10 presentation requests
>
>
>
> So, like I was wondering:
>
>
>
> What would the top 10 presentations that could be on the schedule that
>
> 1)  You would want to attend
>
> 2)  Your management could not resist sending you to
>
> 3)  Your management (decision makers) would want to attend
>
>
>
> We want this to be the most inclusive and interesting WWRUG yet, so don’t
> exclude things like a presentation on RemedyForce or other topics if you
> think that is the right answer.
>
>
>
> Yes, the call for papers is out and closes in a few weeks (so get your
> submissions in already! I can see a bunch of you old timers out there that
> have presented before, and smart newbies that can provide fresh new views).
> That being said, plenty of time to include new trends and 

Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

[laurent matheo]

**
Julien (the other french "wearing fingers shoes guy" at wwrug12) makes some really nice Birt reports on a CMDB using the Birt Designer, I'll see if he can fix something :)On 26 Apr, 2013,at 02:32 AM, Joe D'Souza  wrote:Sounds like a good suggestion to me too.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, April 25, 2013 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests ** +1 On Thu, Apr 25, 2013 at 9:01 AM, Timothy Powell  wrote:** Here, here on the BIRT suggestion. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, April 25, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests ** I would say some tips and tricks on creating BIRT reports.  I see some potential to do some cool things, just haven’t had the time to sit down and play with BIRT the way it would take to figure that out on my own.  A presentation would be a great jump start! Thanks, Natalie StroudSAIC @ Sandia National LaboratoriesARS-ITSM Reporting SpecialistAlbuquerque, NM USAnkst...@sandia.govITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008  From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Truelove Sent: Thursday, April 25, 2013 9:31 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests ** Good suggestion on classes in eg Java-- I would hope at some point for a 'Comprehensive' guide (with screenshots!) to installing Eclipse,  Remedy API Java, creating executable JARs etc etc, wh I have found incredibly useful over the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest part by far).  Looking forward to wwrug...  From: Joe D'Souza  To: arslist@ARSLIST.ORG  Sent: Thursday, April 25, 2013 1:18 AM Subject: Re: WWRUG13: Your top 10 presentation requests ** While most of us know how to publish and consume Web Service as the mechanics behind that is pretty simple, we often hit a road block when we are presented with consuming Web Services that have certain complex constructs. While integration documents only point out these limitations, few of them can actually be worked around. Over the past year or two, I have learnt of at least one way to overcome one of these limitations, using an undocumented method. I was tempted to include that method in our (Jason, Rod’s and myself) presentation of T&T with the Dev Studio, but it would have taken too long to show something that few have to use and hence it would be like going off topic. There is a good chance that the BMC Web Services team has access to 10s if not 100s of such methods. I would love to see their web service experts demonstrate these methods and do at least an hour if not 2 hour session for some of us geeks who like to take up integration work. That presents a good opportunity to convince bosses to dish out some mullah if there is a hard core presentation with live examples of such undocumented ways of consuming web services that do not work out of the box when a set field filter using WSDL is created. My 2 cents.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, April 24, 2013 4:32 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Your top 10 presentation requests So, like I was wondering: What would the top 10 presentations that could be on the schedule that1)  You would want to attend2)  Your management could not resist sending you to3)  Your management (decision makers) would want to attend We want this to be the most inclusive and interesting WWRUG yet, so don’t exclude things like a presentation on RemedyForce or other topics if you think that is the right answer. Yes, the call for papers is out and closes in a few weeks (so get your submissions in already! I can see a bunch of you old timers out there that have presented before, and smart newbies that can provide fresh new views). That being said, plenty of time to include new trends and thoughts. As a side note, if you have considered submitting a panel and have heard they aren’t allowed (like the 5 years in a row my suggestion was turned down before), they ARE in WWRUG. Obviously not everyone gets a free pass to the conference, but we are willing to adapt so everyone wins. Remember: The future is almost the present, and the conference is a mere … checking the www.wwrug13.com web site … 158 Day, 18 Hr, 31 Min, 08 Sec or a bit less away. Perhaps classes in supporting languages like Java? ITIL V3 certification classes?(these would obviously have to be before the main event).  Daniel _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the

Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

[Joe D'Souza]

Sounds like a good suggestion to me too..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, April 25, 2013 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

 

** 

+1

 

On Thu, Apr 25, 2013 at 9:01 AM, Timothy Powell
 wrote:

** 

Here, here on the BIRT suggestion.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, April 25, 2013 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

 

** 

I would say some tips and tricks on creating BIRT reports.  I see some
potential to do some cool things, just haven't had the time to sit down and
play with BIRT the way it would take to figure that out on my own.  A
presentation would be a great jump start!

 

Thanks,

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Truelove
Sent: Thursday, April 25, 2013 9:31 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

 

** 

Good suggestion on classes in eg Java-- I would hope at some point for a
'Comprehensive' guide (with screenshots!) to installing Eclipse,  Remedy API
Java, creating executable JARs etc etc, wh I have found incredibly useful
over the past 13 years.. (also how to convince Mgmt that this is kosher..the
hardest part by far).  Looking forward to wwrug...

 

 

  _  

From: Joe D'Souza 
To: arslist@ARSLIST.ORG 
Sent: Thursday, April 25, 2013 1:18 AM
Subject: Re: WWRUG13: Your top 10 presentation requests

 

** 

While most of us know how to publish and consume Web Service as the
mechanics behind that is pretty simple, we often hit a road block when we
are presented with consuming Web Services that have certain complex
constructs. While integration documents only point out these limitations,
few of them can actually be worked around. Over the past year or two, I have
learnt of at least one way to overcome one of these limitations, using an
undocumented method. I was tempted to include that method in our (Jason,
Rod's and myself) presentation of T&T with the Dev Studio, but it would have
taken too long to show something that few have to use and hence it would be
like going off topic.

 

There is a good chance that the BMC Web Services team has access to 10s if
not 100s of such methods.

 

I would love to see their web service experts demonstrate these methods and
do at least an hour if not 2 hour session for some of us geeks who like to
take up integration work. That presents a good opportunity to convince
bosses to dish out some mullah if there is a hard core presentation with
live examples of such undocumented ways of consuming web services that do
not work out of the box when a set field filter using WSDL is created.

 

My 2 cents..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, April 24, 2013 4:32 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG13: Your top 10 presentation requests

 

So, like I was wondering:

 

What would the top 10 presentations that could be on the schedule that

1)  You would want to attend

2)  Your management could not resist sending you to

3)  Your management (decision makers) would want to attend

 

We want this to be the most inclusive and interesting WWRUG yet, so don't
exclude things like a presentation on RemedyForce or other topics if you
think that is the right answer.

 

Yes, the call for papers is out and closes in a few weeks (so get your
submissions in already! I can see a bunch of you old timers out there that
have presented before, and smart newbies that can provide fresh new views).
That being said, plenty of time to include new trends and thoughts.

 

As a side note, if you have considered submitting a panel and have heard
they aren't allowed (like the 5 years in a row my suggestion was turned down
before), they ARE in WWRUG. Obviously not everyone gets a free pass to the
conference, but we are willing to adapt so everyone wins.

 

Remember: The future is almost the present, and the conference is a mere .
checking the www.wwrug13.com   web site . 158 Day,
18 Hr, 31 Min, 08 Sec or a bit less away.

 

Perhaps classes in supporting languages like Java? ITIL V3 certification
classes?

(these would obviously have to be before the main event).

 

 

Daniel

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers 

Re: Incident Console column - no data

[Downing, Ryan]

Hi Mark,

I have just performed the same steps you have (granted I am working on an 8.1 
version of ITSM) without any issues.

What was the field you added? Did it have a "Zero" length or a length greater 
than 255? (if this was the case you would not have seen the value at all)

A few things to check:

1.   Ensure all of the added fields have proper permissions (Help Desk 
field, Join field, and column field)

2.   Clear local and mid-tier caches

3.   Test with new datacreate a new incident with the new field data 
added

4.   Press the refresh button on the Incident console if it was already 
open (and showing the blank column)

5.   Make sure the Incident records you updated data with are the ones you 
are looking for in the tableIE: It is an incident in one of your groups

6.   If all previous has failedAscertain the table fields EXTERNAL QUAL 
for both external fields involved and ensure the qualification makes sense for 
the non-watch list version and the watch list version of the table refresh.

Hope this helps

Regards,
Ryan.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, April 25, 2013 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Incident Console column - no data

**
Hi All,

I want to display a new column in the Incident Console

Added the field to the Incident (HPD:Help Desk) and then added some data.

Added the field to the HPD:CFG_IncidentWatchList join form, then searched on 
the join form to verify the data is on the form.

Added the field column to the z2TH Incidents table, and then refreshed the 
mid-tier.

When I open the Incident Console the new column is there but no data is 
displayed. However if I select "Show Watch List, the data does appear. What am 
I missing? Is there another join form I need to update?

ITSM 7.6.04 SP3

Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
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person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
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<>

Re: Encryption Question

[Mueller, Doug]

Abdul,

As others have said - but just to give an example

The databases have encryption technologies that allow you to configure that a 
database should be stored
in encrypted format.  BMC does not add a layer on top of that, we just let you 
use the DB encryption
features.

Yes, you can configure the DB encryption features and we work just fine with 
the database configured that
way.

As an example, the Remedy On Demand environment runs on Sybase and uses the 
Sybase encryption
feature.  So, all of our SaaS customers using Remedy are running on a database 
with encrypted data.  It is
working just fine.

Doug Mueller


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops
Sent: Tuesday, April 23, 2013 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Encryption Question

**
Is it possible to encrypt the ARSYSTEM tablespace?

Thanks in Advance

V/R
Abdul




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Incident Console column - no data

[Brittain, Mark]

Hi All,

I want to display a new column in the Incident Console

Added the field to the Incident (HPD:Help Desk) and then added some data.

Added the field to the HPD:CFG_IncidentWatchList join form, then searched on 
the join form to verify the data is on the form.

Added the field column to the z2TH Incidents table, and then refreshed the 
mid-tier.

When I open the Incident Console the new column is there but no data is 
displayed. However if I select "Show Watch List, the data does appear. What am 
I missing? Is there another join form I need to update?

ITSM 7.6.04 SP3

Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
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person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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Re: setEntry not working for RKM:KnowledgeArticleManager

[Longwing, Lj]

Nathan,
Instead of creating a new Entry object, why don't you do a set of the
existing entry, and then do a setEntry of that?...probably easier


On Thu, Apr 25, 2013 at 9:58 AM, Nathan Brandt wrote:

> **
> I am trying to modify Title of a Knowledge Article via Remedy Java APIs.
> This is what I am doing in a nutshell. I don't get any error, but Title
> does not get modified. Any clues what might be wrong?
> Entry gets retrieved properly as a result of getOneEntryObject, but
> setEntry does not work.
>
> String qualification = "'302301021' = \"" + articleGuid + "\"";
> QualifierInfo qual1 =
> context.parseQualification("RKM:KnowledgeArticleManager", qualification);
>
> int[] fieldIds1 = {1};
> OutputInteger nMatches1 = new OutputInteger();
>  // Retrieve entries from the form using the given qualification.
> Entry searchEntry =
> context.getOneEntryObject("RKM:KnowledgeArticleManager", qual1, null,
> fieldIds1, true, nMatches1);
> String requestId = searchEntry.get(1).toString();
>
> Entry newEntry = new Entry();
> // 302300502 is the field id of Title
> newEntry.put(302300502, new Value("Neue Title"));
>
> context.setEntry("RKM:KnowledgeArticleManager", requestId,
> newEntry,null,0);
>
>
> ~ Nathan
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: WWRUG13: Your top 10 presentation requests

[Chintan Shah]

+1

--- On Wed, 4/24/13, Joe D'Souza  wrote:

From: Joe D'Souza 
Subject: Re: WWRUG13: Your top 10 presentation requests
To: arslist@ARSLIST.ORG
Date: Wednesday, April 24, 2013, 10:18 PM

**



 
 













While most of us know how to publish and
consume Web Service as the mechanics behind that is pretty simple, we often hit
a road block when we are presented with consuming Web Services that have
certain complex constructs. While integration documents only point out these
limitations, few of them can actually be worked around. Over the past year or
two, I have learnt of at least one way to overcome one of these limitations,
using an undocumented method. I was tempted to include that method in our
(Jason, Rod’s and myself) presentation of T&T with the Dev Studio,
but it would have taken too long to show something that few have to use and
hence it would be like going off topic. 

   

There is a good chance that the BMC Web
Services team has access to 10s if not 100s of such methods. 

   

I would love to see their web service
experts demonstrate these methods and do at least an hour if not 2 hour session
for some of us geeks who like to take up integration work. That presents a good
opportunity to convince bosses to dish out some mullah if there is a hard core 
presentation
with live examples of such undocumented ways of consuming web services that do
not work out of the box when a set field filter using WSDL is created. 

   

My 2 cents.. 

   

Joe 



   









From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
arslist

Sent: Wednesday, April 24, 2013
4:32 PM

To: arslist@ARSLIST.ORG

Subject: WWRUG13: Your top 10
presentation requests 



   

So,
like I was wondering: 

   

What
would the top 10 presentations that could be on the schedule that 

1) 
You would want to attend 

2) 
Your management could not resist
sending you to 

3) 
Your management (decision makers)
would want to attend 

   

We
want this to be the most inclusive and interesting WWRUG yet, so don’t
exclude things like a presentation on RemedyForce or other topics if you think
that is the right answer. 

   

Yes,
the call for papers is out and closes in a few weeks (so get your submissions
in already! I can see a bunch of you old timers out there that have presented
before, and smart newbies that can provide fresh new views). That being said,
plenty of time to include new trends and thoughts. 

   

As
a side note, if you have considered submitting a panel and have heard they
aren’t allowed (like the 5 years in a row my suggestion was turned down
before), they ARE in WWRUG. Obviously not everyone gets a free pass to the
conference, but we are willing to adapt so everyone wins. 

   

Remember:
The future is almost the present, and the conference is a mere … checking
the www.wwrug13.com web site … 158 Day, 18 Hr,
31 Min, 08 Sec or a bit less away. 

   

Perhaps
classes in supporting languages like Java? ITIL V3 certification classes? 

(these
would obviously have to be before the main event). 

   

   

Daniel 

   






_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: BMC MyIT

[Jason Miller]

Thank you!  I glad to see I am not the only skeptical one.  I don't see our
organization having process or manpower to track the level of detail the
demos show for quite some time (like maybe ever).

My other question is cost?  It sounds expensive licensing wise.

Jason


On Thu, Apr 25, 2013 at 6:06 AM, Pierson, Shawn <
shawn.pier...@energytransfer.com> wrote:

> **
>
> Good morning,
>
> ** **
>
> Since BMC officially released the MyIT app, we’ve had some people asking
> us about it internally.  Have any of you implemented or evaluated it yet,
> and can provide unofficial feedback to me?  My initial perception is one of
> skepticism.  Their demos show a lot of information that seems like it would
> be difficult to obtain, such as 3D renderings of your company’s offices
> with printers displayed.  Additionally, it seems extremely short sighted to
> have only released the product on the Apple platform.  However, it’s an
> interesting concept and since I’m pushing to make user self-service one of
> our primary focuses as an I.T. organization, a tool like this could be a
> helpful part of that effort.  If not, there’s always the possibility of
> accessing SRM through a Citrix hosted version of Internet Explorer.
>
> ** **
>
> Thanks,
>
> * *
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
> ** **
>  Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Commit Changes Active Link

[Tanner, Doug]

Yep

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes
Sent: Thursday, April 25, 2013 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Commit Changes Active Link

**
That's what I think I'm going to do. I would do a change field action on a temp 
field and set it to something bogus. Is that what you meant?
Lisa

On Apr 25, 2013, at 10:28 AM, "Tanner, Doug" 
mailto:doug.tan...@compass-usa.com>> wrote:
**
Lisa,
How about doing a Change Flag (1) as the first action on the 
button?
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes
Sent: Thursday, April 25, 2013 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Commit Changes Active Link

**


I have a button that kicks off an active link to commit changes and then kicks 
off another active link doing an open window action to open up a crystal 
report.  Problem is, if there isn’t anything to save (if there aren’t any 
changes), the commit changes Active Link kicks off, but then it stops any other 
processing of any other workflow (so weird).  I’ve put the commit changes and 
open window active link in an active link guide and that didn’t work either.  
It just stops after the commit changes (if there aren’t any changes).  It works 
just fine if there was a change to the form (I hit the button, it commits and 
opens up the crystal report).

How can I get this to work?

Thanks in advance!!

AR System 7.6.04 SP2
DB SQL

Lisa Kemes
Remedy Consultant
Dev Technology Group


_ARSlist: "Where the Answers Are" and have been for 20 years_



This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: "Where 
the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx


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Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

[Jason Miller]

+1


On Thu, Apr 25, 2013 at 9:01 AM, Timothy Powell <
timothy.pow...@pbs-consulting.com> wrote:

> **
>
> Here, here on the BIRT suggestion.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Stroud, Natalie K
> *Sent:* Thursday, April 25, 2013 11:37 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests**
> **
>
> ** **
>
> ** 
>
> I would say some tips and tricks on creating BIRT reports.  I see some
> potential to do some cool things, just haven’t had the time to sit down and
> play with BIRT the way it would take to figure that out on my own.  A
> presentation would be a great jump start!
>
> ** **
>
> Thanks,
>
> ** **
>
> *Natalie Stroud*
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Reporting Specialist
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov
>
> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Alan
> Truelove
> *Sent:* Thursday, April 25, 2013 9:31 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests
>
> ** **
>
> ** 
>
> Good suggestion on classes in eg Java-- I would hope at some point for a
> 'Comprehensive' guide (with screenshots!) to installing Eclipse,  Remedy
> API Java, creating executable JARs etc etc, wh I have found incredibly
> useful over the past 13 years.. (also how to convince Mgmt that this is
> kosher..the hardest part by far).  Looking forward to wwrug...
>
> ** **
>
> ** **
> --
>
> *From:* Joe D'Souza 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Thursday, April 25, 2013 1:18 AM
> *Subject:* Re: WWRUG13: Your top 10 presentation requests
>
> ** **
>
> ** 
>
> While most of us know how to publish and consume Web Service as the
> mechanics behind that is pretty simple, we often hit a road block when we
> are presented with consuming Web Services that have certain complex
> constructs. While integration documents only point out these limitations,
> few of them can actually be worked around. Over the past year or two, I
> have learnt of at least one way to overcome one of these limitations, using
> an undocumented method. I was tempted to include that method in our (Jason,
> Rod’s and myself) presentation of T&T with the Dev Studio, but it would
> have taken too long to show something that few have to use and hence it
> would be like going off topic.
>
>  
>
> There is a good chance that the BMC Web Services team has access to 10s if
> not 100s of such methods.
>
>  
>
> I would love to see their web service experts demonstrate these methods
> and do at least an hour if not 2 hour session for some of us geeks who like
> to take up integration work. That presents a good opportunity to convince
> bosses to dish out some mullah if there is a hard core presentation with
> live examples of such undocumented ways of consuming web services that do
> not work out of the box when a set field filter using WSDL is created.
>
>  
>
> My 2 cents..
>
>  
>
> Joe
>
>  
> --
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *arslist
> *Sent:* Wednesday, April 24, 2013 4:32 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* WWRUG13: Your top 10 presentation requests
>
>  
>
> So, like I was wondering:
>
>  
>
> What would the top 10 presentations that could be on the schedule that
>
> 1)  You would want to attend
>
> 2)  Your management could not resist sending you to
>
> 3)  Your management (decision makers) would want to attend
>
>  
>
> We want this to be the most inclusive and interesting WWRUG yet, so don’t
> exclude things like a presentation on RemedyForce or other topics if you
> think that is the right answer.
>
>  
>
> Yes, the call for papers is out and closes in a few weeks (so get your
> submissions in already! I can see a bunch of you old timers out there that
> have presented before, and smart newbies that can provide fresh new views).
> That being said, plenty of time to include new trends and thoughts.
>
>  
>
> As a side note, if you have considered submitting a panel and have heard
> they aren’t allowed (like the 5 years in a row my suggestion was turned
> down before), they ARE in WWRUG. Obviously not everyone gets a free pass to
> the conference, but we are willing to adapt so everyone wins.
>
>  
>
> Remember: The future is almost the present, and the conference is a mere …
> checking the www.wwrug13.com web site …* 158 Day, 18 Hr, 31 Min, 08 Sec
> or a bit less away.*
>
> * *
>
> *Perhaps classes in supporting languages like Java? ITIL V3 certification
> classes?*
>
> *(these would obviously have to b

Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

[Timothy Powell]

Here, here on the BIRT suggestion.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, April 25, 2013 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

 

** 

I would say some tips and tricks on creating BIRT reports.  I see some 
potential to do some cool things, just haven’t had the time to sit down and 
play with BIRT the way it would take to figure that out on my own.  A 
presentation would be a great jump start!

 

Thanks,

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Truelove
Sent: Thursday, April 25, 2013 9:31 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

 

** 

Good suggestion on classes in eg Java-- I would hope at some point for a 
'Comprehensive' guide (with screenshots!) to installing Eclipse,  Remedy API 
Java, creating executable JARs etc etc, wh I have found incredibly useful over 
the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest 
part by far).  Looking forward to wwrug...

 

 

  _  

From: Joe D'Souza 
To: arslist@ARSLIST.ORG 
Sent: Thursday, April 25, 2013 1:18 AM
Subject: Re: WWRUG13: Your top 10 presentation requests

 

** 

While most of us know how to publish and consume Web Service as the mechanics 
behind that is pretty simple, we often hit a road block when we are presented 
with consuming Web Services that have certain complex constructs. While 
integration documents only point out these limitations, few of them can 
actually be worked around. Over the past year or two, I have learnt of at least 
one way to overcome one of these limitations, using an undocumented method. I 
was tempted to include that method in our (Jason, Rod’s and myself) 
presentation of T&T with the Dev Studio, but it would have taken too long to 
show something that few have to use and hence it would be like going off topic.

 

There is a good chance that the BMC Web Services team has access to 10s if not 
100s of such methods.

 

I would love to see their web service experts demonstrate these methods and do 
at least an hour if not 2 hour session for some of us geeks who like to take up 
integration work. That presents a good opportunity to convince bosses to dish 
out some mullah if there is a hard core presentation with live examples of such 
undocumented ways of consuming web services that do not work out of the box 
when a set field filter using WSDL is created.

 

My 2 cents..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, April 24, 2013 4:32 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG13: Your top 10 presentation requests

 

So, like I was wondering:

 

What would the top 10 presentations that could be on the schedule that

1)  You would want to attend

2)  Your management could not resist sending you to

3)  Your management (decision makers) would want to attend

 

We want this to be the most inclusive and interesting WWRUG yet, so don’t 
exclude things like a presentation on RemedyForce or other topics if you think 
that is the right answer.

 

Yes, the call for papers is out and closes in a few weeks (so get your 
submissions in already! I can see a bunch of you old timers out there that have 
presented before, and smart newbies that can provide fresh new views). That 
being said, plenty of time to include new trends and thoughts.

 

As a side note, if you have considered submitting a panel and have heard they 
aren’t allowed (like the 5 years in a row my suggestion was turned down 
before), they ARE in WWRUG. Obviously not everyone gets a free pass to the 
conference, but we are willing to adapt so everyone wins.

 

Remember: The future is almost the present, and the conference is a mere … 
checking the www.wwrug13.com   web site … 158 Day, 18 
Hr, 31 Min, 08 Sec or a bit less away.

 

Perhaps classes in supporting languages like Java? ITIL V3 certification 
classes?

(these would obviously have to be before the main event).

 

 

Daniel

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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setEntry not working for RKM:KnowledgeArticleManager

[Nathan Brandt]

I am trying to modify Title of a Knowledge Article via Remedy Java APIs.
This is what I am doing in a nutshell. I don't get any error, but Title
does not get modified. Any clues what might be wrong?
Entry gets retrieved properly as a result of getOneEntryObject, but
setEntry does not work.

String qualification = "'302301021' = \"" + articleGuid + "\"";
QualifierInfo qual1 =
context.parseQualification("RKM:KnowledgeArticleManager", qualification);

int[] fieldIds1 = {1};
OutputInteger nMatches1 = new OutputInteger();
// Retrieve entries from the form using the given qualification.
Entry searchEntry =
context.getOneEntryObject("RKM:KnowledgeArticleManager", qual1, null,
fieldIds1, true, nMatches1);
String requestId = searchEntry.get(1).toString();

Entry newEntry = new Entry();
// 302300502 is the field id of Title
newEntry.put(302300502, new Value("Neue Title"));

context.setEntry("RKM:KnowledgeArticleManager", requestId, newEntry,null,0);


~ Nathan

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Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

[Stroud, Natalie K]

I would say some tips and tricks on creating BIRT reports.  I see some 
potential to do some cool things, just haven’t had the time to sit down and 
play with BIRT the way it would take to figure that out on my own.  A 
presentation would be a great jump start!

Thanks,

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Truelove
Sent: Thursday, April 25, 2013 9:31 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

**
Good suggestion on classes in eg Java-- I would hope at some point for a 
'Comprehensive' guide (with screenshots!) to installing Eclipse,  Remedy API 
Java, creating executable JARs etc etc, wh I have found incredibly useful over 
the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest 
part by far).  Looking forward to wwrug...



From: Joe D'Souza mailto:jdso...@shyle.net>>
To: arslist@ARSLIST.ORG
Sent: Thursday, April 25, 2013 1:18 AM
Subject: Re: WWRUG13: Your top 10 presentation requests

**
While most of us know how to publish and consume Web Service as the mechanics 
behind that is pretty simple, we often hit a road block when we are presented 
with consuming Web Services that have certain complex constructs. While 
integration documents only point out these limitations, few of them can 
actually be worked around. Over the past year or two, I have learnt of at least 
one way to overcome one of these limitations, using an undocumented method. I 
was tempted to include that method in our (Jason, Rod’s and myself) 
presentation of T&T with the Dev Studio, but it would have taken too long to 
show something that few have to use and hence it would be like going off topic.

There is a good chance that the BMC Web Services team has access to 10s if not 
100s of such methods.

I would love to see their web service experts demonstrate these methods and do 
at least an hour if not 2 hour session for some of us geeks who like to take up 
integration work. That presents a good opportunity to convince bosses to dish 
out some mullah if there is a hard core presentation with live examples of such 
undocumented ways of consuming web services that do not work out of the box 
when a set field filter using WSDL is created.

My 2 cents..

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, April 24, 2013 4:32 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG13: Your top 10 presentation requests

So, like I was wondering:

What would the top 10 presentations that could be on the schedule that
1)  You would want to attend
2)  Your management could not resist sending you to
3)  Your management (decision makers) would want to attend

We want this to be the most inclusive and interesting WWRUG yet, so don’t 
exclude things like a presentation on RemedyForce or other topics if you think 
that is the right answer.

Yes, the call for papers is out and closes in a few weeks (so get your 
submissions in already! I can see a bunch of you old timers out there that have 
presented before, and smart newbies that can provide fresh new views). That 
being said, plenty of time to include new trends and thoughts.

As a side note, if you have considered submitting a panel and have heard they 
aren’t allowed (like the 5 years in a row my suggestion was turned down 
before), they ARE in WWRUG. Obviously not everyone gets a free pass to the 
conference, but we are willing to adapt so everyone wins.

Remember: The future is almost the present, and the conference is a mere … 
checking the www.wwrug13.com web site … 158 Day, 18 
Hr, 31 Min, 08 Sec or a bit less away.

Perhaps classes in supporting languages like Java? ITIL V3 certification 
classes?
(these would obviously have to be before the main event).


Daniel

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: WWRUG13: Your top 10 presentation requests

[Alan Truelove]

Good suggestion on classes in eg Java-- I would hope at some point for a 
'Comprehensive' guide (with screenshots!) to installing Eclipse,  Remedy API 
Java, creating executable JARs etc etc, wh I have found incredibly useful over 
the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest 
part by far).  Looking forward to wwrug...





 From: Joe D'Souza 
To: arslist@ARSLIST.ORG 
Sent: Thursday, April 25, 2013 1:18 AM
Subject: Re: WWRUG13: Your top 10 presentation requests
 


**  
While most of us know how to publish and
consume Web Service as the mechanics behind that is pretty simple, we often hit
a road block when we are presented with consuming Web Services that have
certain complex constructs. While integration documents only point out these
limitations, few of them can actually be worked around. Over the past year or
two, I have learnt of at least one way to overcome one of these limitations,
using an undocumented method. I was tempted to include that method in our
(Jason, Rod’s and myself) presentation of T&T with the Dev Studio,
but it would have taken too long to show something that few have to use and
hence it would be like going off topic.
 
There is a good chance that the BMC Web
Services team has access to 10s if not 100s of such methods.
 
I would love to see their web service
experts demonstrate these methods and do at least an hour if not 2 hour session
for some of us geeks who like to take up integration work. That presents a good
opportunity to convince bosses to dish out some mullah if there is a hard core 
presentation
with live examples of such undocumented ways of consuming web services that do
not work out of the box when a set field filter using WSDL is created.
 
My 2 cents..
 
Joe
 


 
From:Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
arslist
Sent: Wednesday, April 24, 2013
4:32 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG13: Your top 10
presentation requests
 
So,
like I was wondering:
 
What
would the top 10 presentations that could be on the schedule that
1)  You would want to attend
2)  Your management could not resist
sending you to
3)  Your management (decision makers)
would want to attend
 
We
want this to be the most inclusive and interesting WWRUG yet, so don’t
exclude things like a presentation on RemedyForce or other topics if you think
that is the right answer.
 
Yes,
the call for papers is out and closes in a few weeks (so get your submissions
in already! I can see a bunch of you old timers out there that have presented
before, and smart newbies that can provide fresh new views). That being said,
plenty of time to include new trends and thoughts.
 
As
a side note, if you have considered submitting a panel and have heard they
aren’t allowed (like the 5 years in a row my suggestion was turned down
before), they ARE in WWRUG. Obviously not everyone gets a free pass to the
conference, but we are willing to adapt so everyone wins.
 
Remember:
The future is almost the present, and the conference is a mere … checking
the www.wwrug13.com web site … 158 Day, 18 Hr,
31 Min, 08 Sec or a bit less away.
 
Perhaps
classes in supporting languages like Java? ITIL V3 certification classes?
(these
would obviously have to be before the main event).
 
 
Daniel
 
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Commit Changes Active Link

[Longwing, Lj]

Lisa,
I seem to remember that problem with initial 7.6.04...I logged it as a
defect and they confirmed ityou may find that SP3 fixes it...I've
changed jobs a few times since then so I don't remember the hotfix...but
there was one.


On Thu, Apr 25, 2013 at 8:22 AM, Lisa Kemes  wrote:

> **
>
>
> I have a button that kicks off an active link to commit changes and then
> kicks off another active link doing an open window action to open up a
> crystal report.  Problem is, if there isn’t anything to save (if there
> aren’t any changes), the commit changes Active Link kicks off, but then it
> stops any other processing of any other workflow (so weird).  I’ve put the
> commit changes and open window active link in an active link guide and that
> didn’t work either.  It just stops after the commit changes (if there
> aren’t any changes).  It works just fine if there was a change to the form
> (I hit the button, it commits and opens up the crystal report).  
>
> ** **
>
> How can I get this to work? 
>
> ** **
>
> Thanks in advance!!
>
> ** **
>
> AR System 7.6.04 SP2
>
> DB SQL
>
> ** **
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> ** **
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Commit Changes Active Link

[Lisa Kemes]

That's what I think I'm going to do. I would do a change field action on a temp 
field and set it to something bogus. Is that what you meant?

Lisa

On Apr 25, 2013, at 10:28 AM, "Tanner, Doug"  
wrote:

> **
> Lisa,
> How about doing a Change Flag (1) as the first action on the 
> button?
> Doug
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes
> Sent: Thursday, April 25, 2013 10:23 AM
> To: arslist@ARSLIST.ORG
> Subject: Commit Changes Active Link
>  
> **
>  
>  
> I have a button that kicks off an active link to commit changes and then 
> kicks off another active link doing an open window action to open up a 
> crystal report.  Problem is, if there isn’t anything to save (if there aren’t 
> any changes), the commit changes Active Link kicks off, but then it stops any 
> other processing of any other workflow (so weird).  I’ve put the commit 
> changes and open window active link in an active link guide and that didn’t 
> work either.  It just stops after the commit changes (if there aren’t any 
> changes).  It works just fine if there was a change to the form (I hit the 
> button, it commits and opens up the crystal report). 
>  
> How can I get this to work?
>  
> Thanks in advance!!
>  
> AR System 7.6.04 SP2
> DB SQL
>  
> Lisa Kemes
> Remedy Consultant
> Dev Technology Group
>  
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> 
> 
> This email is subject to certain disclaimers, which may be reviewed via the 
> following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: "Where 
> the Answers Are" and have been for 20 years_

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Re: BMC MyIT

[Pierson, Shawn]

I agree with your impression of MyIT.  My approach at this time is to push my 
department toward maturing those other processes.  For example, I am heavily 
pushing for SRM utilization across the board.  Another key area is automation, 
because some areas of the organization do a lot of simple things manually that 
should be automated.  For example, one half of the organization creates new 
hires in AD based on an automated request system, the other half does it 
manually by hand after requests are identified via long email threads.  
Dashboards also seem to be heavily relied on, via a service catalog supported 
by CMDB data that requires a lot of discipline for people to attach services 
and CIs to Incidents and Changes to be useful.

One area that I want to get more information on is the Outlook integration.  I 
don't care about it from a MyIT implementation as much as a general Remedy 
integration.  For example, I'd love to be able to have a Change Request create 
a meeting in Outlook for a Change Request that I would be implementing from 
9:00pm to 11:00pm next Tuesday night, and update it if the Scheduled Dates 
change or if some other aspect of the CRQ changes.  That isn't totally what was 
in the MyIT demo, but it does look like there is a Remedy and Exchange 
integration of some sort (maybe it's part of 8.1 that I haven't seen yet?)

In any case, I'm glad to see that BMC is introducing new software that is along 
the lines of how the trends are going, even if I am not familiar enough with it 
to have a good opinion of it yet.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, April 25, 2013 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC MyIT

**
Shawn,
MyIT is interesting all around. There's a lot of hype and marketing behind it 
but aside from some well scripted demo's, I haven't seen it in action. I've 
tried to get more involved with it but it seems that if you're not a BMC 
partner, that's close to impossible (they aren't taking any new partners so I'm 
pretty much done). Anyway, as for MyIT, it seems to me that you have to be very 
mature in all of your processes surrounding ITSM for this to be considered. 
Service Catalog, SLM, CMDB, Asset, etc... all those things need to be in place 
as building blocks. Like you, I agree that it is an interesting concept, but 
aside from BMC and some select partners, not sure who can actually implement it.

On Thu, Apr 25, 2013 at 9:06 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
Good morning,

Since BMC officially released the MyIT app, we've had some people asking us 
about it internally.  Have any of you implemented or evaluated it yet, and can 
provide unofficial feedback to me?  My initial perception is one of skepticism. 
 Their demos show a lot of information that seems like it would be difficult to 
obtain, such as 3D renderings of your company's offices with printers 
displayed.  Additionally, it seems extremely short sighted to have only 
released the product on the Apple platform.  However, it's an interesting 
concept and since I'm pushing to make user self-service one of our primary 
focuses as an I.T. organization, a tool like this could be a helpful part of 
that effort.  If not, there's always the possibility of accessing SRM through a 
Citrix hosted version of Internet Explorer.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Tauf Chowdhury
_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: Attachment is not coming

[ahamed rasik]

Guys,

Can any one guide me please.

-Rasik

On Tuesday, April 23, 2013 11:31:36 PM UTC+5:30, ahamed rasik wrote:
>
> Hello Team,
>
> I have notify action in my filter called NotifySubmit. In that notify 
> action I just included attachment fields and dropdown as "selected". The 
> problem is that filter getting trigger without an attachments. Below is the 
> filter log.
>
> Filer log:
>
> 
>> /* Tue Apr 23 2013 10:34:59.7651 */ Checking 
> "FRM:CCB14_S-NotifySubmit`!" (505)
> 
>>--> Passed -- perform actions
> 
>> 0: Set Fields
> 
>>   NotificationStatus (536870919) = 0
> 
>> 1: Notify
> 
>>   Priority: 1   Mechanism: Email   To: 
> ahamed.ra...@gmail.com
> 
>>   A new Standard CCB request 'Test001' has been submitted by 
> AHAMED RASIK
> 
>>   Hello,
>
> Below are the changes for request 'Test001' by AHAMED RASIK :
>
>
> Submitter :  AHAMED RASIK
>
> Submitted Date :  04/23/13
>
> Service/System :  * SAP FABRICATION
>
> System ID :  XP0
>
> Functional Area :  Finance
>
> Change Reason :  Enhancement Release (6 week cycle)
>
> Date & Time Change will be made :  04/23/13 12:30:00
>
> Change Requestor : Test
>
> TITLE : Test
>
>
> Summary : 
> Test
>
>
> Backout Plan : Test...
>
>  172\119\values.txt
>  
>  
>  172\119\values.txt
>  172\119\values.txt
> 
>> /* Tue Apr 23 2013 10:34:59.7886 */ Start filter processing (phase 
> 1) -- Operation - CREATE on AR System Email Messages - 
> 
>> /* Tue Apr 23 2013 10:34:59.7886 */ Checking "AR System Email 
> Messages Check Default Mailbox" (300)
> 
>>--> Failed qualification
> 
>> /* Tue Apr 23 2013 10:34:59.7887 */ Checking "AR System Email 
> Messages Check Default Error" (301)
> 
>>--> Failed qualification
> 
>> /* Tue Apr 23 2013 10:34:59.7887 */ Checking "AR System Email 
> Messages Check Default From" (301)
> 
>>--> Passed -- perform actions
> 
>> 0: Set Fields
> 
>>   From (18086) = 
> 
>> /* Tue Apr 23 2013 10:34:59.7909 */ Checking "AR System Email 
> Messages Check Default Organization" (302)
> 
>>--> Passed -- perform actions
> 
>> 0: Set Fields
> 
>>   Organization (18103) = 
> 
>> /* Tue Apr 23 2013 10:34:59.7930 */ Checking "AR System Email 
> Messages Check Default Reply-To" (303)
> 
>>--> Passed -- perform actions
> 
>> 0: Set Fields
> 
>>   Reply To (18087) = 
> 
>> /* Tue Apr 23 2013 10:34:59.7953 */ Checking "AR System Email GUID 
> Generator" (500)
> 
>>--> Failed qualification
> 
>> /* Tue Apr 23 2013 10:34:59.7953 */ End of filter processing (phase 
> 1) -- Operation - CREATE on AR System Email Messages - 
> 
>> /* Tue Apr 23 2013 10:34:59.8333 */ Start filter processing (phase 
> 1) -- Operation - SET on AR System Email Messages - 0690415
> 
>> /* Tue Apr 23 2013 10:34:59.8333 */ Checking "AR System Email 
> Messages Check Default Mailbox" (300)
> 
>>--> Failed qualification
> 
>> /* Tue Apr 23 2013 10:34:59.8480 */ Checking "AR System Email 
> Messages Check Default Error" (301)
> 
>>--> Failed qualification
> 
>> /* Tue Apr 23 2013 10:34:59.8480 */ Checking "AR System Email 
> Messages Check Default From" (301)
> 
>>--> Failed qualification
> 
>> /* Tue Apr 23 2013 10:34:59.8481 */ Checking "AR System Email 
> Messages Check Default Organization" (302)
> 
>>--> Failed qualification
> 
>> /* Tue Apr 23 2013 10:34:59.8481 */ Checking "AR System Email 
> Messages Check Default Reply-To" (303)
> 
>>--> Failed qualification
> 
>> /* Tue Apr 23 2013 10:34:59.8481 */ Checking "AR System Email GUID 
> Generator" (500)
> 
>>--> Failed qualification
> 
>> /* Tue Apr 23 2013 10:34:59.8482 */ End of filter processing (phase 
> 1) -- Operation - SET on AR System Email Messages - 0690415
> 
>> /* Tue Apr 23 2013 10:34:59.8542 */ Start filter processing (phase 
> 1) -- Operation - CREATE on AR System Email Messages - 
> 
>> /* Tue Apr 23 2013 10:34:59.8543 */ Checking "AR System Email 
> Messages Check Default Mailbox" (300)
> 
>>--> Failed qualification
> 
>> /* Tue Apr 23 2013 10:34:59.8543 */ Checking "AR System Email 
> Messages Check Default Error" (301)
> 
>>--> Failed qualification
> 
>> /* Tue Apr 23 2013 10:34:59.8544 */ Checking "AR System Email 
> Messages Check Default From" (301)
> 
>>--> Passed -- perform actions
> 
>> 0: Set Fields
> 
>>   From (18086) = 
> 
>> /* Tue Apr 23 2013 10:34:59.8567 */ Checking "AR System Email 
> M

Re: BMC MyIT

[John Sundberg]

Just wondering -- has anybody seen those funny helmets that BMC sells with
MyIT?

Looks like - you are supposed to put on this helmet cam with 3 GoPros
attached to it - and walk the halls of your company. Behind the scenes it
is cataloging the photos and creating a 3D map for MyIT.

BTW - make sure you have all the lights on in the building -- the images
can't get "sewn together" unless the lighting is good.

(OK -- made all that up - but I am always thinking - somethings demo better
than are actually practical)

(Sort of like when CA would demo their network monitoring software - and
they would take a picture of your campus from the sky -- then when a
network error would happen - a red ball would shoot out the top of the
building with the error -- everybody would say WOW -- but the first thing
you would really do is say - how can I turn that off? - just give me a list
of the errors please)


-John





On Thu, Apr 25, 2013 at 8:06 AM, Pierson, Shawn <
shawn.pier...@energytransfer.com> wrote:

> **
>
> Good morning,
>
> ** **
>
> Since BMC officially released the MyIT app, we’ve had some people asking
> us about it internally.  Have any of you implemented or evaluated it yet,
> and can provide unofficial feedback to me?  My initial perception is one of
> skepticism.  Their demos show a lot of information that seems like it would
> be difficult to obtain, such as 3D renderings of your company’s offices
> with printers displayed.  Additionally, it seems extremely short sighted to
> have only released the product on the Apple platform.  However, it’s an
> interesting concept and since I’m pushing to make user self-service one of
> our primary focuses as an I.T. organization, a tool like this could be a
> helpful part of that effort.  If not, there’s always the possibility of
> accessing SRM through a Citrix hosted version of Internet Explorer.
>
> ** **
>
> Thanks,
>
> * *
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
> ** **
>  Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: BMC MyIT

[Pierson, Shawn]

I have to admit that I'm more of a fan of Android...or maybe not so much that 
I'm a fan of it but that it's been less problematic for me than iOS was, but it 
seems like there are more Android devices in my office than Apple devices at 
this point, we still have a strong Blackberry presence, and a few Windows 
Phones out there.  One of my chief complaints with BMC's older Android 
applications is that they looked like poorly ported 2003 versions of iTunes.  
BMC basically released a product that only works on 38.9% of the total market 
share, while ignoring around 60% including the other three, just for normal 
overall users.  If I were managing the MyIT product, I probably would have 
waited a little longer, even if it annoyed management in the short term, to 
release Android, Blackberry, and Windows Phone ports.  Android because it's the 
leading smartphone platform, Blackberry because RIM still has a strong enough 
corporate presence that you might lose sales by ignoring some VP out there that 
refuses to let go of his physical keyboard, and Windows Phone just to be able 
to say you have it so Microsoft can't easily build a competing product geared 
for SCSM and try to use it to trick your users.  I haven't seen enough of MyIT 
to know how difficult it would be, but since it mostly looks like a re-skinning 
of BMC Mobility it doesn't seem unreasonable.

I don't want to provide a negative opinion of a product I've only seen high 
level demos of, because I think MyIT is very promising technology that nobody 
else has really done.  However, like all software vendors BMC appears to have 
released a partial solution that would likely get my users excited in the first 
few minutes of the demo, but when the Q&A time rolls around, they would end up 
angry at BMC for the gaps it has for what we would require.

By the way, rather than pull OS usage statistics out of my hat, I'm referencing 
the following URL for the data:  
http://www.comscore.com/Insights/Press_Releases/2013/4/comScore_Reports_February_2013_U.S._Smartphone_Subscriber_Market_Share

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, April 25, 2013 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC MyIT

**
I saw the part "extremely short sighted to have only released the product on 
the Apple platform" , and wanted to respond. I sat in on this demo, and we were 
given a brief on this about the tool. They stated the reason was they had to 
start somewhere and their are tools they use to port over to other mobile 
devices from IOS to Android and that was the easier path for them. Apple was 
also more stable, and not as many flavors/issues for porting, if I remember 
correctly..
#WithaGrainofSalt


On Thu, Apr 25, 2013 at 9:31 AM, Tauf Chowdhury 
mailto:taufc...@gmail.com>> wrote:
**
Shawn,
MyIT is interesting all around. There's a lot of hype and marketing behind it 
but aside from some well scripted demo's, I haven't seen it in action. I've 
tried to get more involved with it but it seems that if you're not a BMC 
partner, that's close to impossible (they aren't taking any new partners so I'm 
pretty much done). Anyway, as for MyIT, it seems to me that you have to be very 
mature in all of your processes surrounding ITSM for this to be considered. 
Service Catalog, SLM, CMDB, Asset, etc... all those things need to be in place 
as building blocks. Like you, I agree that it is an interesting concept, but 
aside from BMC and some select partners, not sure who can actually implement it.

On Thu, Apr 25, 2013 at 9:06 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
Good morning,

Since BMC officially released the MyIT app, we've had some people asking us 
about it internally.  Have any of you implemented or evaluated it yet, and can 
provide unofficial feedback to me?  My initial perception is one of skepticism. 
 Their demos show a lot of information that seems like it would be difficult to 
obtain, such as 3D renderings of your company's offices with printers 
displayed.  Additionally, it seems extremely short sighted to have only 
released the product on the Apple platform.  However, it's an interesting 
concept and since I'm pushing to make user self-service one of our primary 
focuses as an I.T. organization, a tool like this could be a helpful part of 
that effort.  If not, there's always the possibility of accessing SRM through a 
Citrix hosted version of Internet Explorer.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_


--
Tauf Chowdhury
_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Patrick Zandi
_ARSlist: "Where the Answers Are" and have been for

Re: Commit Changes Active Link

[Tanner, Doug]

Lisa,
How about doing a Change Flag (1) as the first action on the 
button?
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes
Sent: Thursday, April 25, 2013 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Commit Changes Active Link

**


I have a button that kicks off an active link to commit changes and then kicks 
off another active link doing an open window action to open up a crystal 
report.  Problem is, if there isn’t anything to save (if there aren’t any 
changes), the commit changes Active Link kicks off, but then it stops any other 
processing of any other workflow (so weird).  I’ve put the commit changes and 
open window active link in an active link guide and that didn’t work either.  
It just stops after the commit changes (if there aren’t any changes).  It works 
just fine if there was a change to the form (I hit the button, it commits and 
opens up the crystal report).

How can I get this to work?

Thanks in advance!!

AR System 7.6.04 SP2
DB SQL

Lisa Kemes
Remedy Consultant
Dev Technology Group


_ARSlist: "Where the Answers Are" and have been for 20 years_



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Commit Changes Active Link

[Lisa Kemes]

> 
> I have a button that kicks off an active link to commit changes and then 
> kicks off another active link doing an open window action to open up a 
> crystal report.  Problem is, if there isn’t anything to save (if there aren’t 
> any changes), the commit changes Active Link kicks off, but then it stops any 
> other processing of any other workflow (so weird).  I’ve put the commit 
> changes and open window active link in an active link guide and that didn’t 
> work either.  It just stops after the commit changes (if there aren’t any 
> changes).  It works just fine if there was a change to the form (I hit the 
> button, it commits and opens up the crystal report).  
>  
> How can I get this to work?
>  
> Thanks in advance!!
>  
> AR System 7.6.04 SP2
> DB SQL
>  
> Lisa Kemes
> Remedy Consultant
> Dev Technology Group
>  
>  

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Re: BMC MyIT

[patrick zandi]

I saw the part "extremely short sighted to have only released the product
on the Apple platform" , and wanted to respond. I sat in on this demo, and
we were given a brief on this about the tool. They stated the reason was
they had to start somewhere and their are tools they use to port over to
other mobile devices from IOS to Android and that was the easier path for
them. Apple was also more stable, and not as many flavors/issues for
porting, if I remember correctly..
#WithaGrainofSalt



On Thu, Apr 25, 2013 at 9:31 AM, Tauf Chowdhury  wrote:

> **
> Shawn,
> MyIT is interesting all around. There's a lot of hype and marketing behind
> it but aside from some well scripted demo's, I haven't seen it in action.
> I've tried to get more involved with it but it seems that if you're not a
> BMC partner, that's close to impossible (they aren't taking any new
> partners so I'm pretty much done). Anyway, as for MyIT, it seems to me that
> you have to be very mature in all of your processes surrounding ITSM for
> this to be considered. Service Catalog, SLM, CMDB, Asset, etc... all those
> things need to be in place as building blocks. Like you, I agree that it is
> an interesting concept, but aside from BMC and some select partners, not
> sure who can actually implement it.
>
>
> On Thu, Apr 25, 2013 at 9:06 AM, Pierson, Shawn <
> shawn.pier...@energytransfer.com> wrote:
>
>> **
>>
>> Good morning,
>>
>> ** **
>>
>> Since BMC officially released the MyIT app, we’ve had some people asking
>> us about it internally.  Have any of you implemented or evaluated it yet,
>> and can provide unofficial feedback to me?  My initial perception is one of
>> skepticism.  Their demos show a lot of information that seems like it would
>> be difficult to obtain, such as 3D renderings of your company’s offices
>> with printers displayed.  Additionally, it seems extremely short sighted to
>> have only released the product on the Apple platform.  However, it’s an
>> interesting concept and since I’m pushing to make user self-service one of
>> our primary focuses as an I.T. organization, a tool like this could be a
>> helpful part of that effort.  If not, there’s always the possibility of
>> accessing SRM through a Citrix hosted version of Internet Explorer.
>>
>> ** **
>>
>> Thanks,
>>
>> * *
>>
>> *Shawn Pierson *
>>
>> Remedy Developer | Energy Transfer
>>
>> ** **
>>  Private and confidential as detailed 
>> here.
>> If you cannot access hyperlink, please e-mail sender.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
> *Tauf Chowdhury
>
> *
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Patrick Zandi

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Re: BMC MyIT

[Tauf Chowdhury]

Shawn,
MyIT is interesting all around. There's a lot of hype and marketing behind
it but aside from some well scripted demo's, I haven't seen it in action.
I've tried to get more involved with it but it seems that if you're not a
BMC partner, that's close to impossible (they aren't taking any new
partners so I'm pretty much done). Anyway, as for MyIT, it seems to me that
you have to be very mature in all of your processes surrounding ITSM for
this to be considered. Service Catalog, SLM, CMDB, Asset, etc... all those
things need to be in place as building blocks. Like you, I agree that it is
an interesting concept, but aside from BMC and some select partners, not
sure who can actually implement it.


On Thu, Apr 25, 2013 at 9:06 AM, Pierson, Shawn <
shawn.pier...@energytransfer.com> wrote:

> **
>
> Good morning,
>
> ** **
>
> Since BMC officially released the MyIT app, we’ve had some people asking
> us about it internally.  Have any of you implemented or evaluated it yet,
> and can provide unofficial feedback to me?  My initial perception is one of
> skepticism.  Their demos show a lot of information that seems like it would
> be difficult to obtain, such as 3D renderings of your company’s offices
> with printers displayed.  Additionally, it seems extremely short sighted to
> have only released the product on the Apple platform.  However, it’s an
> interesting concept and since I’m pushing to make user self-service one of
> our primary focuses as an I.T. organization, a tool like this could be a
> helpful part of that effort.  If not, there’s always the possibility of
> accessing SRM through a Citrix hosted version of Internet Explorer.
>
> ** **
>
> Thanks,
>
> * *
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
> ** **
>  Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
*Tauf Chowdhury

*

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Takes long time to open flashboard variable Developer studio 8.1

[Magnus Blixt - GDM Konsult AB]

Hi
Has anyone else problem to open flashboard variables in Developer studio 8.1? 
It is not all variables but for example to open HPD:INC:KPI_ServiceDesk takes 
for me about 10 minutes.

/Magnus Blixt

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