Takes long time to open flashboard variable Developer studio 8.1
Hi Has anyone else problem to open flashboard variables in Developer studio 8.1? It is not all variables but for example to open HPD:INC:KPI_ServiceDesk takes for me about 10 minutes. /Magnus Blixt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC MyIT
Shawn, MyIT is interesting all around. There's a lot of hype and marketing behind it but aside from some well scripted demo's, I haven't seen it in action. I've tried to get more involved with it but it seems that if you're not a BMC partner, that's close to impossible (they aren't taking any new partners so I'm pretty much done). Anyway, as for MyIT, it seems to me that you have to be very mature in all of your processes surrounding ITSM for this to be considered. Service Catalog, SLM, CMDB, Asset, etc... all those things need to be in place as building blocks. Like you, I agree that it is an interesting concept, but aside from BMC and some select partners, not sure who can actually implement it. On Thu, Apr 25, 2013 at 9:06 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, ** ** Since BMC officially released the MyIT app, we’ve had some people asking us about it internally. Have any of you implemented or evaluated it yet, and can provide unofficial feedback to me? My initial perception is one of skepticism. Their demos show a lot of information that seems like it would be difficult to obtain, such as 3D renderings of your company’s offices with printers displayed. Additionally, it seems extremely short sighted to have only released the product on the Apple platform. However, it’s an interesting concept and since I’m pushing to make user self-service one of our primary focuses as an I.T. organization, a tool like this could be a helpful part of that effort. If not, there’s always the possibility of accessing SRM through a Citrix hosted version of Internet Explorer. ** ** Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer ** ** Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC MyIT
I saw the part extremely short sighted to have only released the product on the Apple platform , and wanted to respond. I sat in on this demo, and we were given a brief on this about the tool. They stated the reason was they had to start somewhere and their are tools they use to port over to other mobile devices from IOS to Android and that was the easier path for them. Apple was also more stable, and not as many flavors/issues for porting, if I remember correctly.. #WithaGrainofSalt On Thu, Apr 25, 2013 at 9:31 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Shawn, MyIT is interesting all around. There's a lot of hype and marketing behind it but aside from some well scripted demo's, I haven't seen it in action. I've tried to get more involved with it but it seems that if you're not a BMC partner, that's close to impossible (they aren't taking any new partners so I'm pretty much done). Anyway, as for MyIT, it seems to me that you have to be very mature in all of your processes surrounding ITSM for this to be considered. Service Catalog, SLM, CMDB, Asset, etc... all those things need to be in place as building blocks. Like you, I agree that it is an interesting concept, but aside from BMC and some select partners, not sure who can actually implement it. On Thu, Apr 25, 2013 at 9:06 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, ** ** Since BMC officially released the MyIT app, we’ve had some people asking us about it internally. Have any of you implemented or evaluated it yet, and can provide unofficial feedback to me? My initial perception is one of skepticism. Their demos show a lot of information that seems like it would be difficult to obtain, such as 3D renderings of your company’s offices with printers displayed. Additionally, it seems extremely short sighted to have only released the product on the Apple platform. However, it’s an interesting concept and since I’m pushing to make user self-service one of our primary focuses as an I.T. organization, a tool like this could be a helpful part of that effort. If not, there’s always the possibility of accessing SRM through a Citrix hosted version of Internet Explorer. ** ** Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer ** ** Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury * _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Commit Changes Active Link
I have a button that kicks off an active link to commit changes and then kicks off another active link doing an open window action to open up a crystal report. Problem is, if there isn’t anything to save (if there aren’t any changes), the commit changes Active Link kicks off, but then it stops any other processing of any other workflow (so weird). I’ve put the commit changes and open window active link in an active link guide and that didn’t work either. It just stops after the commit changes (if there aren’t any changes). It works just fine if there was a change to the form (I hit the button, it commits and opens up the crystal report). How can I get this to work? Thanks in advance!! AR System 7.6.04 SP2 DB SQL Lisa Kemes Remedy Consultant Dev Technology Group ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Commit Changes Active Link
Lisa, How about doing a Change Flag (1) as the first action on the button? Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Thursday, April 25, 2013 10:23 AM To: arslist@ARSLIST.ORG Subject: Commit Changes Active Link ** I have a button that kicks off an active link to commit changes and then kicks off another active link doing an open window action to open up a crystal report. Problem is, if there isn’t anything to save (if there aren’t any changes), the commit changes Active Link kicks off, but then it stops any other processing of any other workflow (so weird). I’ve put the commit changes and open window active link in an active link guide and that didn’t work either. It just stops after the commit changes (if there aren’t any changes). It works just fine if there was a change to the form (I hit the button, it commits and opens up the crystal report). How can I get this to work? Thanks in advance!! AR System 7.6.04 SP2 DB SQL Lisa Kemes Remedy Consultant Dev Technology Group _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC MyIT
I have to admit that I'm more of a fan of Android...or maybe not so much that I'm a fan of it but that it's been less problematic for me than iOS was, but it seems like there are more Android devices in my office than Apple devices at this point, we still have a strong Blackberry presence, and a few Windows Phones out there. One of my chief complaints with BMC's older Android applications is that they looked like poorly ported 2003 versions of iTunes. BMC basically released a product that only works on 38.9% of the total market share, while ignoring around 60% including the other three, just for normal overall users. If I were managing the MyIT product, I probably would have waited a little longer, even if it annoyed management in the short term, to release Android, Blackberry, and Windows Phone ports. Android because it's the leading smartphone platform, Blackberry because RIM still has a strong enough corporate presence that you might lose sales by ignoring some VP out there that refuses to let go of his physical keyboard, and Windows Phone just to be able to say you have it so Microsoft can't easily build a competing product geared for SCSM and try to use it to trick your users. I haven't seen enough of MyIT to know how difficult it would be, but since it mostly looks like a re-skinning of BMC Mobility it doesn't seem unreasonable. I don't want to provide a negative opinion of a product I've only seen high level demos of, because I think MyIT is very promising technology that nobody else has really done. However, like all software vendors BMC appears to have released a partial solution that would likely get my users excited in the first few minutes of the demo, but when the QA time rolls around, they would end up angry at BMC for the gaps it has for what we would require. By the way, rather than pull OS usage statistics out of my hat, I'm referencing the following URL for the data: http://www.comscore.com/Insights/Press_Releases/2013/4/comScore_Reports_February_2013_U.S._Smartphone_Subscriber_Market_Share Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, April 25, 2013 8:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC MyIT ** I saw the part extremely short sighted to have only released the product on the Apple platform , and wanted to respond. I sat in on this demo, and we were given a brief on this about the tool. They stated the reason was they had to start somewhere and their are tools they use to port over to other mobile devices from IOS to Android and that was the easier path for them. Apple was also more stable, and not as many flavors/issues for porting, if I remember correctly.. #WithaGrainofSalt On Thu, Apr 25, 2013 at 9:31 AM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** Shawn, MyIT is interesting all around. There's a lot of hype and marketing behind it but aside from some well scripted demo's, I haven't seen it in action. I've tried to get more involved with it but it seems that if you're not a BMC partner, that's close to impossible (they aren't taking any new partners so I'm pretty much done). Anyway, as for MyIT, it seems to me that you have to be very mature in all of your processes surrounding ITSM for this to be considered. Service Catalog, SLM, CMDB, Asset, etc... all those things need to be in place as building blocks. Like you, I agree that it is an interesting concept, but aside from BMC and some select partners, not sure who can actually implement it. On Thu, Apr 25, 2013 at 9:06 AM, Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com wrote: ** Good morning, Since BMC officially released the MyIT app, we've had some people asking us about it internally. Have any of you implemented or evaluated it yet, and can provide unofficial feedback to me? My initial perception is one of skepticism. Their demos show a lot of information that seems like it would be difficult to obtain, such as 3D renderings of your company's offices with printers displayed. Additionally, it seems extremely short sighted to have only released the product on the Apple platform. However, it's an interesting concept and since I'm pushing to make user self-service one of our primary focuses as an I.T. organization, a tool like this could be a helpful part of that effort. If not, there's always the possibility of accessing SRM through a Citrix hosted version of Internet Explorer. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ -- Tauf Chowdhury _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist:
Re: BMC MyIT
Just wondering -- has anybody seen those funny helmets that BMC sells with MyIT? Looks like - you are supposed to put on this helmet cam with 3 GoPros attached to it - and walk the halls of your company. Behind the scenes it is cataloging the photos and creating a 3D map for MyIT. BTW - make sure you have all the lights on in the building -- the images can't get sewn together unless the lighting is good. (OK -- made all that up - but I am always thinking - somethings demo better than are actually practical) (Sort of like when CA would demo their network monitoring software - and they would take a picture of your campus from the sky -- then when a network error would happen - a red ball would shoot out the top of the building with the error -- everybody would say WOW -- but the first thing you would really do is say - how can I turn that off? - just give me a list of the errors please) -John On Thu, Apr 25, 2013 at 8:06 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, ** ** Since BMC officially released the MyIT app, we’ve had some people asking us about it internally. Have any of you implemented or evaluated it yet, and can provide unofficial feedback to me? My initial perception is one of skepticism. Their demos show a lot of information that seems like it would be difficult to obtain, such as 3D renderings of your company’s offices with printers displayed. Additionally, it seems extremely short sighted to have only released the product on the Apple platform. However, it’s an interesting concept and since I’m pushing to make user self-service one of our primary focuses as an I.T. organization, a tool like this could be a helpful part of that effort. If not, there’s always the possibility of accessing SRM through a Citrix hosted version of Internet Explorer. ** ** Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer ** ** Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Attachment is not coming
Guys, Can any one guide me please. -Rasik On Tuesday, April 23, 2013 11:31:36 PM UTC+5:30, ahamed rasik wrote: Hello Team, I have notify action in my filter called NotifySubmit. In that notify action I just included attachment fields and dropdown as selected. The problem is that filter getting trigger without an attachments. Below is the filter log. Filer log: FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik /* Tue Apr 23 2013 10:34:59.7651 */ Checking FRM:CCB14_S-NotifySubmit`! (505) FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik -- Passed -- perform actions FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik 0: Set Fields FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik NotificationStatus (536870919) = 0 FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik 1: Notify FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik Priority: 1 Mechanism: Email To: ahamed.ra...@gmail.com FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik A new Standard CCB request 'Test001' has been submitted by AHAMED RASIK FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik Hello, Below are the changes for request 'Test001' by AHAMED RASIK : Submitter : AHAMED RASIK Submitted Date : 04/23/13 Service/System : * SAP FABRICATION System ID : XP0 Functional Area : Finance Change Reason : Enhancement Release (6 week cycle) Date Time Change will be made : 04/23/13 12:30:00 Change Requestor : Test TITLE : Test Summary : Test Backout Plan : Test... 172\119\values.txt 172\119\values.txt 172\119\values.txt FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik /* Tue Apr 23 2013 10:34:59.7886 */ Start filter processing (phase 1) -- Operation - CREATE on AR System Email Messages - NULL FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik /* Tue Apr 23 2013 10:34:59.7886 */ Checking AR System Email Messages Check Default Mailbox (300) FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik -- Failed qualification FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik /* Tue Apr 23 2013 10:34:59.7887 */ Checking AR System Email Messages Check Default Error (301) FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik -- Failed qualification FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik /* Tue Apr 23 2013 10:34:59.7887 */ Checking AR System Email Messages Check Default From (301) FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik -- Passed -- perform actions FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik 0: Set Fields FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik From (18086) = FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik /* Tue Apr 23 2013 10:34:59.7909 */ Checking AR System Email Messages Check Default Organization (302) FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik -- Passed -- perform actions FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik 0: Set Fields FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik Organization (18103) = FLTR TID: 2758138784 RPC ID: 357785 Queue: Fast Client-RPC: 390620USER: ahrasik
Re: BMC MyIT
I agree with your impression of MyIT. My approach at this time is to push my department toward maturing those other processes. For example, I am heavily pushing for SRM utilization across the board. Another key area is automation, because some areas of the organization do a lot of simple things manually that should be automated. For example, one half of the organization creates new hires in AD based on an automated request system, the other half does it manually by hand after requests are identified via long email threads. Dashboards also seem to be heavily relied on, via a service catalog supported by CMDB data that requires a lot of discipline for people to attach services and CIs to Incidents and Changes to be useful. One area that I want to get more information on is the Outlook integration. I don't care about it from a MyIT implementation as much as a general Remedy integration. For example, I'd love to be able to have a Change Request create a meeting in Outlook for a Change Request that I would be implementing from 9:00pm to 11:00pm next Tuesday night, and update it if the Scheduled Dates change or if some other aspect of the CRQ changes. That isn't totally what was in the MyIT demo, but it does look like there is a Remedy and Exchange integration of some sort (maybe it's part of 8.1 that I haven't seen yet?) In any case, I'm glad to see that BMC is introducing new software that is along the lines of how the trends are going, even if I am not familiar enough with it to have a good opinion of it yet. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, April 25, 2013 8:31 AM To: arslist@ARSLIST.ORG Subject: Re: BMC MyIT ** Shawn, MyIT is interesting all around. There's a lot of hype and marketing behind it but aside from some well scripted demo's, I haven't seen it in action. I've tried to get more involved with it but it seems that if you're not a BMC partner, that's close to impossible (they aren't taking any new partners so I'm pretty much done). Anyway, as for MyIT, it seems to me that you have to be very mature in all of your processes surrounding ITSM for this to be considered. Service Catalog, SLM, CMDB, Asset, etc... all those things need to be in place as building blocks. Like you, I agree that it is an interesting concept, but aside from BMC and some select partners, not sure who can actually implement it. On Thu, Apr 25, 2013 at 9:06 AM, Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com wrote: ** Good morning, Since BMC officially released the MyIT app, we've had some people asking us about it internally. Have any of you implemented or evaluated it yet, and can provide unofficial feedback to me? My initial perception is one of skepticism. Their demos show a lot of information that seems like it would be difficult to obtain, such as 3D renderings of your company's offices with printers displayed. Additionally, it seems extremely short sighted to have only released the product on the Apple platform. However, it's an interesting concept and since I'm pushing to make user self-service one of our primary focuses as an I.T. organization, a tool like this could be a helpful part of that effort. If not, there's always the possibility of accessing SRM through a Citrix hosted version of Internet Explorer. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ -- Tauf Chowdhury _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Commit Changes Active Link
That's what I think I'm going to do. I would do a change field action on a temp field and set it to something bogus. Is that what you meant? Lisa On Apr 25, 2013, at 10:28 AM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** Lisa, How about doing a Change Flag (1) as the first action on the button? Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Thursday, April 25, 2013 10:23 AM To: arslist@ARSLIST.ORG Subject: Commit Changes Active Link ** I have a button that kicks off an active link to commit changes and then kicks off another active link doing an open window action to open up a crystal report. Problem is, if there isn’t anything to save (if there aren’t any changes), the commit changes Active Link kicks off, but then it stops any other processing of any other workflow (so weird). I’ve put the commit changes and open window active link in an active link guide and that didn’t work either. It just stops after the commit changes (if there aren’t any changes). It works just fine if there was a change to the form (I hit the button, it commits and opens up the crystal report). How can I get this to work? Thanks in advance!! AR System 7.6.04 SP2 DB SQL Lisa Kemes Remedy Consultant Dev Technology Group _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Commit Changes Active Link
Lisa, I seem to remember that problem with initial 7.6.04...I logged it as a defect and they confirmed ityou may find that SP3 fixes it...I've changed jobs a few times since then so I don't remember the hotfix...but there was one. On Thu, Apr 25, 2013 at 8:22 AM, Lisa Kemes lisa.ke...@gmail.com wrote: ** I have a button that kicks off an active link to commit changes and then kicks off another active link doing an open window action to open up a crystal report. Problem is, if there isn’t anything to save (if there aren’t any changes), the commit changes Active Link kicks off, but then it stops any other processing of any other workflow (so weird). I’ve put the commit changes and open window active link in an active link guide and that didn’t work either. It just stops after the commit changes (if there aren’t any changes). It works just fine if there was a change to the form (I hit the button, it commits and opens up the crystal report). ** ** How can I get this to work? ** ** Thanks in advance!! ** ** AR System 7.6.04 SP2 DB SQL ** ** Lisa Kemes Remedy Consultant Dev Technology Group ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: Your top 10 presentation requests
Good suggestion on classes in eg Java-- I would hope at some point for a 'Comprehensive' guide (with screenshots!) to installing Eclipse, Remedy API Java, creating executable JARs etc etc, wh I have found incredibly useful over the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest part by far). Looking forward to wwrug... From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Thursday, April 25, 2013 1:18 AM Subject: Re: WWRUG13: Your top 10 presentation requests ** While most of us know how to publish and consume Web Service as the mechanics behind that is pretty simple, we often hit a road block when we are presented with consuming Web Services that have certain complex constructs. While integration documents only point out these limitations, few of them can actually be worked around. Over the past year or two, I have learnt of at least one way to overcome one of these limitations, using an undocumented method. I was tempted to include that method in our (Jason, Rod’s and myself) presentation of TT with the Dev Studio, but it would have taken too long to show something that few have to use and hence it would be like going off topic. There is a good chance that the BMC Web Services team has access to 10s if not 100s of such methods. I would love to see their web service experts demonstrate these methods and do at least an hour if not 2 hour session for some of us geeks who like to take up integration work. That presents a good opportunity to convince bosses to dish out some mullah if there is a hard core presentation with live examples of such undocumented ways of consuming web services that do not work out of the box when a set field filter using WSDL is created. My 2 cents.. Joe From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, April 24, 2013 4:32 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Your top 10 presentation requests So, like I was wondering: What would the top 10 presentations that could be on the schedule that 1) You would want to attend 2) Your management could not resist sending you to 3) Your management (decision makers) would want to attend We want this to be the most inclusive and interesting WWRUG yet, so don’t exclude things like a presentation on RemedyForce or other topics if you think that is the right answer. Yes, the call for papers is out and closes in a few weeks (so get your submissions in already! I can see a bunch of you old timers out there that have presented before, and smart newbies that can provide fresh new views). That being said, plenty of time to include new trends and thoughts. As a side note, if you have considered submitting a panel and have heard they aren’t allowed (like the 5 years in a row my suggestion was turned down before), they ARE in WWRUG. Obviously not everyone gets a free pass to the conference, but we are willing to adapt so everyone wins. Remember: The future is almost the present, and the conference is a mere … checking the www.wwrug13.com web site … 158 Day, 18 Hr, 31 Min, 08 Sec or a bit less away. Perhaps classes in supporting languages like Java? ITIL V3 certification classes? (these would obviously have to be before the main event). Daniel _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests
I would say some tips and tricks on creating BIRT reports. I see some potential to do some cool things, just haven’t had the time to sit down and play with BIRT the way it would take to figure that out on my own. A presentation would be a great jump start! Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Truelove Sent: Thursday, April 25, 2013 9:31 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests ** Good suggestion on classes in eg Java-- I would hope at some point for a 'Comprehensive' guide (with screenshots!) to installing Eclipse, Remedy API Java, creating executable JARs etc etc, wh I have found incredibly useful over the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest part by far). Looking forward to wwrug... From: Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Thursday, April 25, 2013 1:18 AM Subject: Re: WWRUG13: Your top 10 presentation requests ** While most of us know how to publish and consume Web Service as the mechanics behind that is pretty simple, we often hit a road block when we are presented with consuming Web Services that have certain complex constructs. While integration documents only point out these limitations, few of them can actually be worked around. Over the past year or two, I have learnt of at least one way to overcome one of these limitations, using an undocumented method. I was tempted to include that method in our (Jason, Rod’s and myself) presentation of TT with the Dev Studio, but it would have taken too long to show something that few have to use and hence it would be like going off topic. There is a good chance that the BMC Web Services team has access to 10s if not 100s of such methods. I would love to see their web service experts demonstrate these methods and do at least an hour if not 2 hour session for some of us geeks who like to take up integration work. That presents a good opportunity to convince bosses to dish out some mullah if there is a hard core presentation with live examples of such undocumented ways of consuming web services that do not work out of the box when a set field filter using WSDL is created. My 2 cents.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, April 24, 2013 4:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: WWRUG13: Your top 10 presentation requests So, like I was wondering: What would the top 10 presentations that could be on the schedule that 1) You would want to attend 2) Your management could not resist sending you to 3) Your management (decision makers) would want to attend We want this to be the most inclusive and interesting WWRUG yet, so don’t exclude things like a presentation on RemedyForce or other topics if you think that is the right answer. Yes, the call for papers is out and closes in a few weeks (so get your submissions in already! I can see a bunch of you old timers out there that have presented before, and smart newbies that can provide fresh new views). That being said, plenty of time to include new trends and thoughts. As a side note, if you have considered submitting a panel and have heard they aren’t allowed (like the 5 years in a row my suggestion was turned down before), they ARE in WWRUG. Obviously not everyone gets a free pass to the conference, but we are willing to adapt so everyone wins. Remember: The future is almost the present, and the conference is a mere … checking the www.wwrug13.comhttp://www.wwrug13.com/ web site … 158 Day, 18 Hr, 31 Min, 08 Sec or a bit less away. Perhaps classes in supporting languages like Java? ITIL V3 certification classes? (these would obviously have to be before the main event). Daniel _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
setEntry not working for RKM:KnowledgeArticleManager
I am trying to modify Title of a Knowledge Article via Remedy Java APIs.
This is what I am doing in a nutshell. I don't get any error, but Title
does not get modified. Any clues what might be wrong?
Entry gets retrieved properly as a result of getOneEntryObject, but
setEntry does not work.
String qualification = '302301021' = \ + articleGuid + \;
QualifierInfo qual1 =
context.parseQualification(RKM:KnowledgeArticleManager, qualification);
int[] fieldIds1 = {1};
OutputInteger nMatches1 = new OutputInteger();
// Retrieve entries from the form using the given qualification.
Entry searchEntry =
context.getOneEntryObject(RKM:KnowledgeArticleManager, qual1, null,
fieldIds1, true, nMatches1);
String requestId = searchEntry.get(1).toString();
Entry newEntry = new Entry();
// 302300502 is the field id of Title
newEntry.put(302300502, new Value(Neue Title));
context.setEntry(RKM:KnowledgeArticleManager, requestId, newEntry,null,0);
~ Nathan
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Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests
Here, here on the BIRT suggestion. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, April 25, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests ** I would say some tips and tricks on creating BIRT reports. I see some potential to do some cool things, just haven’t had the time to sit down and play with BIRT the way it would take to figure that out on my own. A presentation would be a great jump start! Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Truelove Sent: Thursday, April 25, 2013 9:31 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests ** Good suggestion on classes in eg Java-- I would hope at some point for a 'Comprehensive' guide (with screenshots!) to installing Eclipse, Remedy API Java, creating executable JARs etc etc, wh I have found incredibly useful over the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest part by far). Looking forward to wwrug... _ From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Thursday, April 25, 2013 1:18 AM Subject: Re: WWRUG13: Your top 10 presentation requests ** While most of us know how to publish and consume Web Service as the mechanics behind that is pretty simple, we often hit a road block when we are presented with consuming Web Services that have certain complex constructs. While integration documents only point out these limitations, few of them can actually be worked around. Over the past year or two, I have learnt of at least one way to overcome one of these limitations, using an undocumented method. I was tempted to include that method in our (Jason, Rod’s and myself) presentation of TT with the Dev Studio, but it would have taken too long to show something that few have to use and hence it would be like going off topic. There is a good chance that the BMC Web Services team has access to 10s if not 100s of such methods. I would love to see their web service experts demonstrate these methods and do at least an hour if not 2 hour session for some of us geeks who like to take up integration work. That presents a good opportunity to convince bosses to dish out some mullah if there is a hard core presentation with live examples of such undocumented ways of consuming web services that do not work out of the box when a set field filter using WSDL is created. My 2 cents.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, April 24, 2013 4:32 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Your top 10 presentation requests So, like I was wondering: What would the top 10 presentations that could be on the schedule that 1) You would want to attend 2) Your management could not resist sending you to 3) Your management (decision makers) would want to attend We want this to be the most inclusive and interesting WWRUG yet, so don’t exclude things like a presentation on RemedyForce or other topics if you think that is the right answer. Yes, the call for papers is out and closes in a few weeks (so get your submissions in already! I can see a bunch of you old timers out there that have presented before, and smart newbies that can provide fresh new views). That being said, plenty of time to include new trends and thoughts. As a side note, if you have considered submitting a panel and have heard they aren’t allowed (like the 5 years in a row my suggestion was turned down before), they ARE in WWRUG. Obviously not everyone gets a free pass to the conference, but we are willing to adapt so everyone wins. Remember: The future is almost the present, and the conference is a mere … checking the www.wwrug13.com http://www.wwrug13.com/ web site … 158 Day, 18 Hr, 31 Min, 08 Sec or a bit less away. Perhaps classes in supporting languages like Java? ITIL V3 certification classes? (these would obviously have to be before the main event). Daniel _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests
+1 On Thu, Apr 25, 2013 at 9:01 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote: ** Here, here on the BIRT suggestion. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Stroud, Natalie K *Sent:* Thursday, April 25, 2013 11:37 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests** ** ** ** ** I would say some tips and tricks on creating BIRT reports. I see some potential to do some cool things, just haven’t had the time to sit down and play with BIRT the way it would take to figure that out on my own. A presentation would be a great jump start! ** ** Thanks, ** ** *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 ** ** ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Alan Truelove *Sent:* Thursday, April 25, 2013 9:31 AM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests ** ** ** Good suggestion on classes in eg Java-- I would hope at some point for a 'Comprehensive' guide (with screenshots!) to installing Eclipse, Remedy API Java, creating executable JARs etc etc, wh I have found incredibly useful over the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest part by far). Looking forward to wwrug... ** ** ** ** -- *From:* Joe D'Souza jdso...@shyle.net *To:* arslist@ARSLIST.ORG *Sent:* Thursday, April 25, 2013 1:18 AM *Subject:* Re: WWRUG13: Your top 10 presentation requests ** ** ** While most of us know how to publish and consume Web Service as the mechanics behind that is pretty simple, we often hit a road block when we are presented with consuming Web Services that have certain complex constructs. While integration documents only point out these limitations, few of them can actually be worked around. Over the past year or two, I have learnt of at least one way to overcome one of these limitations, using an undocumented method. I was tempted to include that method in our (Jason, Rod’s and myself) presentation of TT with the Dev Studio, but it would have taken too long to show something that few have to use and hence it would be like going off topic. There is a good chance that the BMC Web Services team has access to 10s if not 100s of such methods. I would love to see their web service experts demonstrate these methods and do at least an hour if not 2 hour session for some of us geeks who like to take up integration work. That presents a good opportunity to convince bosses to dish out some mullah if there is a hard core presentation with live examples of such undocumented ways of consuming web services that do not work out of the box when a set field filter using WSDL is created. My 2 cents.. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *arslist *Sent:* Wednesday, April 24, 2013 4:32 PM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG13: Your top 10 presentation requests So, like I was wondering: What would the top 10 presentations that could be on the schedule that 1) You would want to attend 2) Your management could not resist sending you to 3) Your management (decision makers) would want to attend We want this to be the most inclusive and interesting WWRUG yet, so don’t exclude things like a presentation on RemedyForce or other topics if you think that is the right answer. Yes, the call for papers is out and closes in a few weeks (so get your submissions in already! I can see a bunch of you old timers out there that have presented before, and smart newbies that can provide fresh new views). That being said, plenty of time to include new trends and thoughts. As a side note, if you have considered submitting a panel and have heard they aren’t allowed (like the 5 years in a row my suggestion was turned down before), they ARE in WWRUG. Obviously not everyone gets a free pass to the conference, but we are willing to adapt so everyone wins. Remember: The future is almost the present, and the conference is a mere … checking the www.wwrug13.com web site …* 158 Day, 18 Hr, 31 Min, 08 Sec or a bit less away.* * * *Perhaps classes in supporting languages like Java? ITIL V3 certification classes?* *(these would obviously have to be before the main event).* * * * * *Daniel* _ARSlist: Where the Answers Are
Re: Commit Changes Active Link
Yep From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Thursday, April 25, 2013 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Commit Changes Active Link ** That's what I think I'm going to do. I would do a change field action on a temp field and set it to something bogus. Is that what you meant? Lisa On Apr 25, 2013, at 10:28 AM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** Lisa, How about doing a Change Flag (1) as the first action on the button? Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Thursday, April 25, 2013 10:23 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Commit Changes Active Link ** I have a button that kicks off an active link to commit changes and then kicks off another active link doing an open window action to open up a crystal report. Problem is, if there isn’t anything to save (if there aren’t any changes), the commit changes Active Link kicks off, but then it stops any other processing of any other workflow (so weird). I’ve put the commit changes and open window active link in an active link guide and that didn’t work either. It just stops after the commit changes (if there aren’t any changes). It works just fine if there was a change to the form (I hit the button, it commits and opens up the crystal report). How can I get this to work? Thanks in advance!! AR System 7.6.04 SP2 DB SQL Lisa Kemes Remedy Consultant Dev Technology Group _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC MyIT
Thank you! I glad to see I am not the only skeptical one. I don't see our organization having process or manpower to track the level of detail the demos show for quite some time (like maybe ever). My other question is cost? It sounds expensive licensing wise. Jason On Thu, Apr 25, 2013 at 6:06 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, ** ** Since BMC officially released the MyIT app, we’ve had some people asking us about it internally. Have any of you implemented or evaluated it yet, and can provide unofficial feedback to me? My initial perception is one of skepticism. Their demos show a lot of information that seems like it would be difficult to obtain, such as 3D renderings of your company’s offices with printers displayed. Additionally, it seems extremely short sighted to have only released the product on the Apple platform. However, it’s an interesting concept and since I’m pushing to make user self-service one of our primary focuses as an I.T. organization, a tool like this could be a helpful part of that effort. If not, there’s always the possibility of accessing SRM through a Citrix hosted version of Internet Explorer. ** ** Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer ** ** Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: Your top 10 presentation requests
+1 --- On Wed, 4/24/13, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: WWRUG13: Your top 10 presentation requests To: arslist@ARSLIST.ORG Date: Wednesday, April 24, 2013, 10:18 PM ** While most of us know how to publish and consume Web Service as the mechanics behind that is pretty simple, we often hit a road block when we are presented with consuming Web Services that have certain complex constructs. While integration documents only point out these limitations, few of them can actually be worked around. Over the past year or two, I have learnt of at least one way to overcome one of these limitations, using an undocumented method. I was tempted to include that method in our (Jason, Rod’s and myself) presentation of TT with the Dev Studio, but it would have taken too long to show something that few have to use and hence it would be like going off topic. There is a good chance that the BMC Web Services team has access to 10s if not 100s of such methods. I would love to see their web service experts demonstrate these methods and do at least an hour if not 2 hour session for some of us geeks who like to take up integration work. That presents a good opportunity to convince bosses to dish out some mullah if there is a hard core presentation with live examples of such undocumented ways of consuming web services that do not work out of the box when a set field filter using WSDL is created. My 2 cents.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, April 24, 2013 4:32 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Your top 10 presentation requests So, like I was wondering: What would the top 10 presentations that could be on the schedule that 1) You would want to attend 2) Your management could not resist sending you to 3) Your management (decision makers) would want to attend We want this to be the most inclusive and interesting WWRUG yet, so don’t exclude things like a presentation on RemedyForce or other topics if you think that is the right answer. Yes, the call for papers is out and closes in a few weeks (so get your submissions in already! I can see a bunch of you old timers out there that have presented before, and smart newbies that can provide fresh new views). That being said, plenty of time to include new trends and thoughts. As a side note, if you have considered submitting a panel and have heard they aren’t allowed (like the 5 years in a row my suggestion was turned down before), they ARE in WWRUG. Obviously not everyone gets a free pass to the conference, but we are willing to adapt so everyone wins. Remember: The future is almost the present, and the conference is a mere … checking the www.wwrug13.com web site … 158 Day, 18 Hr, 31 Min, 08 Sec or a bit less away. Perhaps classes in supporting languages like Java? ITIL V3 certification classes? (these would obviously have to be before the main event). Daniel _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: setEntry not working for RKM:KnowledgeArticleManager
Nathan,
Instead of creating a new Entry object, why don't you do a set of the
existing entry, and then do a setEntry of that?...probably easier
On Thu, Apr 25, 2013 at 9:58 AM, Nathan Brandt nathanrbra...@gmail.comwrote:
**
I am trying to modify Title of a Knowledge Article via Remedy Java APIs.
This is what I am doing in a nutshell. I don't get any error, but Title
does not get modified. Any clues what might be wrong?
Entry gets retrieved properly as a result of getOneEntryObject, but
setEntry does not work.
String qualification = '302301021' = \ + articleGuid + \;
QualifierInfo qual1 =
context.parseQualification(RKM:KnowledgeArticleManager, qualification);
int[] fieldIds1 = {1};
OutputInteger nMatches1 = new OutputInteger();
// Retrieve entries from the form using the given qualification.
Entry searchEntry =
context.getOneEntryObject(RKM:KnowledgeArticleManager, qual1, null,
fieldIds1, true, nMatches1);
String requestId = searchEntry.get(1).toString();
Entry newEntry = new Entry();
// 302300502 is the field id of Title
newEntry.put(302300502, new Value(Neue Title));
context.setEntry(RKM:KnowledgeArticleManager, requestId,
newEntry,null,0);
~ Nathan
_ARSlist: Where the Answers Are and have been for 20 years_
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Incident Console column - no data
Hi All, I want to display a new column in the Incident Console Added the field to the Incident (HPD:Help Desk) and then added some data. Added the field to the HPD:CFG_IncidentWatchList join form, then searched on the join form to verify the data is on the form. Added the field column to the z2TH Incidents table, and then refreshed the mid-tier. When I open the Incident Console the new column is there but no data is displayed. However if I select Show Watch List, the data does appear. What am I missing? Is there another join form I need to update? ITSM 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE41BD.C946FC60] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Encryption Question
Abdul, As others have said - but just to give an example The databases have encryption technologies that allow you to configure that a database should be stored in encrypted format. BMC does not add a layer on top of that, we just let you use the DB encryption features. Yes, you can configure the DB encryption features and we work just fine with the database configured that way. As an example, the Remedy On Demand environment runs on Sybase and uses the Sybase encryption feature. So, all of our SaaS customers using Remedy are running on a database with encrypted data. It is working just fine. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Tuesday, April 23, 2013 11:23 AM To: arslist@ARSLIST.ORG Subject: Encryption Question ** Is it possible to encrypt the ARSYSTEM tablespace? Thanks in Advance V/R Abdul CONFIDENTIALITY NOTICE: This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. This information is intended only for the use of the individual to whom this e-mail is addressed. If you are not the intended recipient, or the employee or agent responsible to the intended recipient, please notify us by return email or by telephone, and destroy this email along with any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Incident Console column - no data
Hi Mark, I have just performed the same steps you have (granted I am working on an 8.1 version of ITSM) without any issues. What was the field you added? Did it have a Zero length or a length greater than 255? (if this was the case you would not have seen the value at all) A few things to check: 1. Ensure all of the added fields have proper permissions (Help Desk field, Join field, and column field) 2. Clear local and mid-tier caches 3. Test with new datacreate a new incident with the new field data added 4. Press the refresh button on the Incident console if it was already open (and showing the blank column) 5. Make sure the Incident records you updated data with are the ones you are looking for in the tableIE: It is an incident in one of your groups 6. If all previous has failedAscertain the table fields EXTERNAL QUAL for both external fields involved and ensure the qualification makes sense for the non-watch list version and the watch list version of the table refresh. Hope this helps Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, April 25, 2013 2:47 PM To: arslist@ARSLIST.ORG Subject: Incident Console column - no data ** Hi All, I want to display a new column in the Incident Console Added the field to the Incident (HPD:Help Desk) and then added some data. Added the field to the HPD:CFG_IncidentWatchList join form, then searched on the join form to verify the data is on the form. Added the field column to the z2TH Incidents table, and then refreshed the mid-tier. When I open the Incident Console the new column is there but no data is displayed. However if I select Show Watch List, the data does appear. What am I missing? Is there another join form I need to update? ITSM 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE41CA.F8FA8550] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests
Sounds like a good suggestion to me too.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, April 25, 2013 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests ** +1 On Thu, Apr 25, 2013 at 9:01 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote: ** Here, here on the BIRT suggestion. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, April 25, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests ** I would say some tips and tricks on creating BIRT reports. I see some potential to do some cool things, just haven't had the time to sit down and play with BIRT the way it would take to figure that out on my own. A presentation would be a great jump start! Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Truelove Sent: Thursday, April 25, 2013 9:31 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests ** Good suggestion on classes in eg Java-- I would hope at some point for a 'Comprehensive' guide (with screenshots!) to installing Eclipse, Remedy API Java, creating executable JARs etc etc, wh I have found incredibly useful over the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest part by far). Looking forward to wwrug... _ From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Thursday, April 25, 2013 1:18 AM Subject: Re: WWRUG13: Your top 10 presentation requests ** While most of us know how to publish and consume Web Service as the mechanics behind that is pretty simple, we often hit a road block when we are presented with consuming Web Services that have certain complex constructs. While integration documents only point out these limitations, few of them can actually be worked around. Over the past year or two, I have learnt of at least one way to overcome one of these limitations, using an undocumented method. I was tempted to include that method in our (Jason, Rod's and myself) presentation of TT with the Dev Studio, but it would have taken too long to show something that few have to use and hence it would be like going off topic. There is a good chance that the BMC Web Services team has access to 10s if not 100s of such methods. I would love to see their web service experts demonstrate these methods and do at least an hour if not 2 hour session for some of us geeks who like to take up integration work. That presents a good opportunity to convince bosses to dish out some mullah if there is a hard core presentation with live examples of such undocumented ways of consuming web services that do not work out of the box when a set field filter using WSDL is created. My 2 cents.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, April 24, 2013 4:32 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Your top 10 presentation requests So, like I was wondering: What would the top 10 presentations that could be on the schedule that 1) You would want to attend 2) Your management could not resist sending you to 3) Your management (decision makers) would want to attend We want this to be the most inclusive and interesting WWRUG yet, so don't exclude things like a presentation on RemedyForce or other topics if you think that is the right answer. Yes, the call for papers is out and closes in a few weeks (so get your submissions in already! I can see a bunch of you old timers out there that have presented before, and smart newbies that can provide fresh new views). That being said, plenty of time to include new trends and thoughts. As a side note, if you have considered submitting a panel and have heard they aren't allowed (like the 5 years in a row my suggestion was turned down before), they ARE in WWRUG. Obviously not everyone gets a free pass to the conference, but we are willing to adapt so everyone wins. Remember: The future is almost the present, and the conference is a mere . checking the www.wwrug13.com http://www.wwrug13.com/ web site . 158 Day, 18 Hr, 31 Min, 08 Sec or a bit less away. Perhaps classes in supporting languages like Java? ITIL V3 certification classes? (these would obviously have to be before the main event). Daniel _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been
Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests
** Julien (the other french "wearing fingers shoes guy" at wwrug12) makes some really nice Birt reports on a CMDB using the Birt Designer, I'll see if he can fix something :)On 26 Apr, 2013,at 02:32 AM, Joe D'Souza jdso...@shyle.net wrote:Sounds like a good suggestion to me too..JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, April 25, 2013 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests** +1On Thu, Apr 25, 2013 at 9:01 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote:** Here, here on the BIRT suggestion.From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, April 25, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests** I would say some tips and tricks on creating BIRT reports. I see some potential to do some cool things, just haven’t had the time to sit down and play with BIRT the way it would take to figure that out on my own. A presentation would be a great jump start!Thanks,Natalie StroudSAIC @ Sandia National LaboratoriesARS-ITSM Reporting SpecialistAlbuquerque, NM USAnkst...@sandia.govITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Truelove Sent: Thursday, April 25, 2013 9:31 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests** Good suggestion on classes in eg Java-- I would hope at some point for a 'Comprehensive' guide (with screenshots!) to installing Eclipse, Remedy API Java, creating executable JARs etc etc, wh I have found incredibly useful over the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest part by far). Looking forward to wwrug...From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Thursday, April 25, 2013 1:18 AM Subject: Re: WWRUG13: Your top 10 presentation requests** While most of us know how to publish and consume Web Service as the mechanics behind that is pretty simple, we often hit a road block when we are presented with consuming Web Services that have certain complex constructs. While integration documents only point out these limitations, few of them can actually be worked around. Over the past year or two, I have learnt of at least one way to overcome one of these limitations, using an undocumented method. I was tempted to include that method in our (Jason, Rod’s and myself) presentation of TT with the Dev Studio, but it would have taken too long to show something that few have to use and hence it would be like going off topic.There is a good chance that the BMC Web Services team has access to 10s if not 100s of such methods.I would love to see their web service experts demonstrate these methods and do at least an hour if not 2 hour session for some of us geeks who like to take up integration work. That presents a good opportunity to convince bosses to dish out some mullah if there is a hard core presentation with live examples of such undocumented ways of consuming web services that do not work out of the box when a set field filter using WSDL is created.My 2 cents..JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, April 24, 2013 4:32 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Your top 10 presentation requestsSo, like I was wondering:What would the top 10 presentations that could be on the schedule that1) You would want to attend2) Your management could not resist sending you to3) Your management (decision makers) would want to attendWe want this to be the most inclusive and interesting WWRUG yet, so don’t exclude things like a presentation on RemedyForce or other topics if you think that is the right answer.Yes, the call for papers is out and closes in a few weeks (so get your submissions in already! I can see a bunch of you old timers out there that have presented before, and smart newbies that can provide fresh new views). That being said, plenty of time to include new trends and thoughts.As a side note, if you have considered submitting a panel and have heard they aren’t allowed (like the 5 years in a row my suggestion was turned down before), they ARE in WWRUG. Obviously not everyone gets a free pass to the conference, but we are willing to adapt so everyone wins.Remember: The future is almost the present, and the conference is a mere … checking the www.wwrug13.com web site …158 Day, 18Hr, 31Min, 08Sec or a bit less away.Perhaps classes in supporting languages like Java? ITIL V3 certification classes?(these would obviously have to be before the main event).Daniel_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20
Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests
I would be interested in a presentation on how to successfully deploy RemedyOnDemand as a geographically resilient PAAS supporting custom workflow or a BMC presentation on their plans in this direction. -Paul On Apr 25, 2013 5:39 PM, laurent matheo lm...@me.com wrote: ** Julien (the other french wearing fingers shoes guy at wwrug12) makes some really nice Birt reports on a CMDB using the Birt Designer, I'll see if he can fix something :) On 26 Apr, 2013,at 02:32 AM, Joe D'Souza jdso...@shyle.net wrote: Sounds like a good suggestion to me too.. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, April 25, 2013 12:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests ** +1 On Thu, Apr 25, 2013 at 9:01 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote: ** Here, here on the BIRT suggestion. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Stroud, Natalie K *Sent:* Thursday, April 25, 2013 11:37 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests ** I would say some tips and tricks on creating BIRT reports. I see some potential to do some cool things, just haven’t had the time to sit down and play with BIRT the way it would take to figure that out on my own. A presentation would be a great jump start! Thanks, *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Alan Truelove *Sent:* Thursday, April 25, 2013 9:31 AM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests ** Good suggestion on classes in eg Java-- I would hope at some point for a 'Comprehensive' guide (with screenshots!) to installing Eclipse, Remedy API Java, creating executable JARs etc etc, wh I have found incredibly useful over the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest part by far). Looking forward to wwrug... -- *From:* Joe D'Souza jdso...@shyle.net *To:* arslist@ARSLIST.ORG *Sent:* Thursday, April 25, 2013 1:18 AM *Subject:* Re: WWRUG13: Your top 10 presentation requests ** While most of us know how to publish and consume Web Service as the mechanics behind that is pretty simple, we often hit a road block when we are presented with consuming Web Services that have certain complex constructs. While integration documents only point out these limitations, few of them can actually be worked around. Over the past year or two, I have learnt of at least one way to overcome one of these limitations, using an undocumented method. I was tempted to include that method in our (Jason, Rod’s and myself) presentation of TT with the Dev Studio, but it would have taken too long to show something that few have to use and hence it would be like going off topic. There is a good chance that the BMC Web Services team has access to 10s if not 100s of such methods. I would love to see their web service experts demonstrate these methods and do at least an hour if not 2 hour session for some of us geeks who like to take up integration work. That presents a good opportunity to convince bosses to dish out some mullah if there is a hard core presentation with live examples of such undocumented ways of consuming web services that do not work out of the box when a set field filter using WSDL is created. My 2 cents.. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *arslist *Sent:* Wednesday, April 24, 2013 4:32 PM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG13: Your top 10 presentation requests So, like I was wondering: What would the top 10 presentations that could be on the schedule that 1) You would want to attend 2) Your management could not resist sending you to 3) Your management (decision makers) would want to attend We want this to be the most inclusive and interesting WWRUG yet, so don’t exclude things like a presentation on RemedyForce or other topics if you think that is the right answer. Yes, the call for papers is out and closes in a few weeks (so get your submissions in already! I can see a bunch of you old timers out there that have presented before, and smart newbies that can provide fresh new views). That being said, plenty of time to include new trends and thoughts. As a side note, if you have considered submitting a panel and have heard they
Re: Takes long time to open flashboard variable Developer studio 8.1
Hi, I have tried to open HPD:INC:KPI_ServiceDesk this flash board variable in Developer studio 8.1 but it takes more than 10 min. Other flash board variables are opening fine. Regards, -Rajkumar Padole. Date: Thu, 25 Apr 2013 13:00:24 + From: magnus.bl...@gdm.se Subject: Takes long time to open flashboard variable Developer studio 8.1 To: arslist@ARSLIST.ORG ** Hi Has anyone else problem to open flashboard variables in Developer studio 8.1? It is not all variables but for example to open HPD:INC:KPI_ServiceDesk takes for me about 10 minutes. /Magnus Blixt _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
