Re: Submit Date out of Sequence

[Jlbess]

If you look in the server information form, there's a setting for next ID block 
size. It's typically set to 100. When each server in your server group boots 
up, it caches 100 IDs and updates the nextId for each form in the arschema 
table. This is to prevent an update and select statement to the arschema table 
for every record created. It looks like the first record was created using the 
app server that was booted 2nd. Causing the record IDs to be larger for the 
earlier submitted ticket.


Jason Bess

On Jul 3, 2013, at 12:11 PM, "Brittain, Mark"  wrote:

> **
> HI All,
>  
> I have a situation that occasionally occurs during peak submit periods. On 
> two incidents the Incident ID and entry id are in sequence but the Submit 
> dates are not in sequence. I have a VIP to two mid-tiers which are load 
> balanced to 2 AR Servers in a server group. Both AR servers use the same 
> Oracle database. The submits use the Incident Interface Create form either 
> from a web service or an email. The web service passes through the VIP and 
> the email goes to a mailbox on the first server in the group. Any suggestions 
> on what might be the cause, what to check and maybe to change?
>  
> Incident #INC00017563, entry id INC00015438 Submit Date 6/17/2013 
> 1:30PM – Submitted via web service
> Incident #INC00017771, entry id INC00015557 Submit Date 6/17/2013 
> 1:28PM – Submitted via email
>  
> ARS 7.6.04 SP3
> ITSM 7.6.04 SP3
> LINUX 5
> Oracle 11
>  
> Thanks
> Mark
>  
> Mark Brittain
> Remedy Developer
> ITILv3 Foundation
> NaviSite – A Time Warner Cable Company
> mbritt...@navisite.com
> Office: 315-453-2912 x5335
> Mobile: 315-882.5360
> 
>  
> 
> This E-mail and any of its attachments may contain Time Warner Cable 
> proprietary information, which is privileged, confidential, or subject to 
> copyright belonging to Time Warner Cable. This E-mail is intended solely for 
> the use of the individual or entity to which it is addressed. If you are not 
> the intended recipient of this E-mail, you are hereby notified that any 
> dissemination, distribution, copying, or action taken in relation to the 
> contents of and attachments to this E-mail is strictly prohibited and may be 
> unlawful. If you have received this E-mail in error, please notify the sender 
> immediately and permanently delete the original and any copy of this E-mail 
> and any printout.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Submit Date out of Sequence

[Rick Cook]

And if your system is set to pre-fetch more than one Entry Id at a time,
this will happen.  Which is one of the reasons that most Remedy systems
shouldn't have it set above 1.

Rick
On Jul 3, 2013 9:36 AM, "Longwing, Lj"  wrote:

> **
> Mark,
> Are you in a Server Group?  If so, you will find that each server has its
> own cache of next ID's.
>
>
> On Wed, Jul 3, 2013 at 10:11 AM, Brittain, Mark wrote:
>
>> **
>>
>> HI All,
>>
>> ** **
>>
>> I have a situation that occasionally occurs during peak submit periods.
>> On two incidents the Incident ID and entry id are in sequence but the
>> Submit dates are not in sequence. I have a VIP to two mid-tiers which are
>> load balanced to 2 AR Servers in a server group. Both AR servers use the
>> same Oracle database. The submits use the Incident Interface Create form
>> either from a web service or an email. The web service passes through the
>> VIP and the email goes to a mailbox on the first server in the group. Any
>> suggestions on what might be the cause, what to check and maybe to change?
>> 
>>
>> ** **
>>
>> Incident #INC00017563, entry id INC00015438 Submit Date 6/17/2013
>> 1:30PM – Submitted via web service
>>
>> Incident #INC00017771, entry id INC00015557 Submit Date 6/17/2013
>> 1:28PM – Submitted via email
>>
>> ** **
>>
>> ARS 7.6.04 SP3
>>
>> ITSM 7.6.04 SP3
>>
>> LINUX 5
>>
>> Oracle 11
>>
>> ** **
>>
>> Thanks
>>
>> Mark
>>
>> ** **
>>
>> *Mark Brittain*
>>
>> Remedy Developer
>>
>> ITILv3 Foundation
>>
>> *NaviSite – **A Time Warner Cable Company***
>>
>> mbritt...@navisite.com
>>
>> Office: 315-453-2912 x5335
>>
>> Mobile: 315-882.5360
>>
>> [image: email-Logo-031813]
>>
>> ** **
>>
>> --
>> This E-mail and any of its attachments may contain Time Warner Cable
>> proprietary information, which is privileged, confidential, or subject to
>> copyright belonging to Time Warner Cable. This E-mail is intended solely
>> for the use of the individual or entity to which it is addressed. If you
>> are not the intended recipient of this E-mail, you are hereby notified that
>> any dissemination, distribution, copying, or action taken in relation to
>> the contents of and attachments to this E-mail is strictly prohibited and
>> may be unlawful. If you have received this E-mail in error, please notify
>> the sender immediately and permanently delete the original and any copy of
>> this E-mail and any printout.
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Submit Date out of Sequence

[Steve Kallestad]

Hi Mark,

There is a configuration for "Next Request ID Block Size" on the Server
Information form / Configuration tab.  Basically, what happens is each
thread gets its own block of IDs to use.

There's also the "Next-ID-Commit" setting, which is a T/F value in
ar.conf/ar.cfg which will make sure that a number isn't used until the
record hits the database.  The  default value shifted from True to False
between 7.6 and 8.

Under Form->Properties, you can change the Next-ID-Block-Size per form.

These settings are to reduce contention in the database which would
otherwise be a bit of a performance problem.

Setting the block size to 1 would likely push your ID's to be sequential
along with the create date but it would come at a performance cost.


Thanks,
Steve


On Wed, Jul 3, 2013 at 9:11 AM, Brittain, Mark wrote:

> **
>
> HI All,
>
> ** **
>
> I have a situation that occasionally occurs during peak submit periods. On
> two incidents the Incident ID and entry id are in sequence but the Submit
> dates are not in sequence. I have a VIP to two mid-tiers which are load
> balanced to 2 AR Servers in a server group. Both AR servers use the same
> Oracle database. The submits use the Incident Interface Create form either
> from a web service or an email. The web service passes through the VIP and
> the email goes to a mailbox on the first server in the group. Any
> suggestions on what might be the cause, what to check and maybe to change?
> 
>
> ** **
>
> Incident #INC00017563, entry id INC00015438 Submit Date 6/17/2013
> 1:30PM – Submitted via web service
>
> Incident #INC00017771, entry id INC00015557 Submit Date 6/17/2013
> 1:28PM – Submitted via email
>
> ** **
>
> ARS 7.6.04 SP3
>
> ITSM 7.6.04 SP3
>
> LINUX 5
>
> Oracle 11
>
> ** **
>
> Thanks
>
> Mark
>
> ** **
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Foundation
>
> *NaviSite – **A Time Warner Cable Company***
>
> mbritt...@navisite.com
>
> Office: 315-453-2912 x5335
>
> Mobile: 315-882.5360
>
> [image: email-Logo-031813]
>
> ** **
>
> --
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Submit Date out of Sequence

[Hennigan, Sandra]

Mark,

The "Submit Date" is not entered until the Incident is saved; the Incident ID 
is assigned whether or not the Incident is ever saved to the server. You may 
also find that the Submit Date is later than the "Last Resolved Date" if the 
Incident is submitted as "Resolved"

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, July 03, 2013 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Submit Date out of Sequence

**
HI All,

I have a situation that occasionally occurs during peak submit periods. On two 
incidents the Incident ID and entry id are in sequence but the Submit dates are 
not in sequence. I have a VIP to two mid-tiers which are load balanced to 2 AR 
Servers in a server group. Both AR servers use the same Oracle database. The 
submits use the Incident Interface Create form either from a web service or an 
email. The web service passes through the VIP and the email goes to a mailbox 
on the first server in the group. Any suggestions on what might be the cause, 
what to check and maybe to change?

Incident #INC00017563, entry id INC00015438 Submit Date 6/17/2013 
1:30PM - Submitted via web service
Incident #INC00017771, entry id INC00015557 Submit Date 6/17/2013 
1:28PM - Submitted via email

ARS 7.6.04 SP3
ITSM 7.6.04 SP3
LINUX 5
Oracle 11

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
[email-Logo-031813]



This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
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<>

Re: Submit Date out of Sequence

[Longwing, Lj]

Mark,
Are you in a Server Group?  If so, you will find that each server has its
own cache of next ID's.


On Wed, Jul 3, 2013 at 10:11 AM, Brittain, Mark wrote:

> **
>
> HI All,
>
> ** **
>
> I have a situation that occasionally occurs during peak submit periods. On
> two incidents the Incident ID and entry id are in sequence but the Submit
> dates are not in sequence. I have a VIP to two mid-tiers which are load
> balanced to 2 AR Servers in a server group. Both AR servers use the same
> Oracle database. The submits use the Incident Interface Create form either
> from a web service or an email. The web service passes through the VIP and
> the email goes to a mailbox on the first server in the group. Any
> suggestions on what might be the cause, what to check and maybe to change?
> 
>
> ** **
>
> Incident #INC00017563, entry id INC00015438 Submit Date 6/17/2013
> 1:30PM – Submitted via web service
>
> Incident #INC00017771, entry id INC00015557 Submit Date 6/17/2013
> 1:28PM – Submitted via email
>
> ** **
>
> ARS 7.6.04 SP3
>
> ITSM 7.6.04 SP3
>
> LINUX 5
>
> Oracle 11
>
> ** **
>
> Thanks
>
> Mark
>
> ** **
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Foundation
>
> *NaviSite – **A Time Warner Cable Company***
>
> mbritt...@navisite.com
>
> Office: 315-453-2912 x5335
>
> Mobile: 315-882.5360
>
> [image: email-Logo-031813]
>
> ** **
>
> --
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Submit Date out of Sequence

[Brittain, Mark]

HI All,

I have a situation that occasionally occurs during peak submit periods. On two 
incidents the Incident ID and entry id are in sequence but the Submit dates are 
not in sequence. I have a VIP to two mid-tiers which are load balanced to 2 AR 
Servers in a server group. Both AR servers use the same Oracle database. The 
submits use the Incident Interface Create form either from a web service or an 
email. The web service passes through the VIP and the email goes to a mailbox 
on the first server in the group. Any suggestions on what might be the cause, 
what to check and maybe to change?

Incident #INC00017563, entry id INC00015438 Submit Date 6/17/2013 
1:30PM - Submitted via web service
Incident #INC00017771, entry id INC00015557 Submit Date 6/17/2013 
1:28PM - Submitted via email

ARS 7.6.04 SP3
ITSM 7.6.04 SP3
LINUX 5
Oracle 11

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
[cid:image001.gif@01CE77E4.4CD04710]



This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.

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Re: RKM federation to Sharepoint possible?--closed

[Matthew Perrault]

All,
Finally got this working.
This is what we did to get it through.

1)  You have to add 2 features (think you only need the first one but we 
added the second just in case) to the Server RKM is running on:

Desktop Experience (Dale's instructions below)

WebDav publishing



2)  Then we had to add a registry key to the WebClient registry. Those 
instructions are here: http://support.microsoft.com/kb/956943

3)  We were then able to access the SharePoint files like you would a file 
share (without a login prompt) from the Server the RKM was running on.

It federated fine after that.
Thanks for the help and suggestions below.
Matt P.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, July 02, 2013 4:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM federation to Sharepoint possible?

**
Thanks Dale. This enables the server to behave just like the desktop OS does 
which is needed to map the drive.
This was at a previous client so I may not try this unless I have the 
opportunity.

Sent from my iPhone

On Jul 2, 2013, at 5:42 PM, Dale Hurtt 
mailto:dale_hu...@yahoo.com>> wrote:
**
I found this: The document library shared by SharePoint server is not a real 
Shared Folder; it is shared through Web folders. In order to access the web 
folder you need to have WebClient service installed and running on the machine 
which you want to access the web folder from. By default Windows Server 2008 
does not have that service installed. To install the WebClient on Windows 
server 2008 , do the followings:
1. Start the server manager on your server
2. Select the Feature node from the left hand side nodes.
3. On right hand side, select Add Feature.
4. On the popup screen, select "Desktop Experience" checkbox then click on Next.
5. Click on Install, the installation process will take like 5 min (that 
depends on server hardware)
6. After installation process finish, close the dialog box
7. After installing the Service, you need to restart your server.
Hope that helps with both of your issues.

Dale Hurtt


From: Tauf Chowdhury mailto:taufc...@gmail.com>>
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 2, 2013 1:40 PM
Subject: Re: RKM federation to Sharepoint possible?

**
Matt,
I was unsuccessful with this with Analytics but the same concept applies. Even 
though share point looks like it can be accessed using UNC, there is some 
security or other translation done in the background.
I ended up using WinSCP to push the files from share point to a normal network 
share so I could consume the data.

Sent from my iPhone

On Jul 2, 2013, at 4:22 PM, Matthew Perrault 
mailto:matthew.perra...@genmills.com>> wrote:
**
All,
Has anyone managed to get the Remedy 7.6 Knowledge Management to federate and 
pull in a Sharepoint site?

We are running ARS 7.6
MS SQL 2012
Windows Server 2008

I have tried setting up the access on the sharepoint directories, but it still 
fails at the plugin level:
Caused by: ERROR (8753): Error in plugin; RMDY.ITSM.RKM.FILESYSTEM A RKM File 
System source is corrupted.The path [\\\x\xx\x\x\xx\] 
does not exist or you don't have read permission to this folder.

I've gone through the documentation, but don't see any place where you can 
federate to a website, and sharepoint has some strange permissions and access 
around it's directories when trying to access it as a file share.

Thanks,
Matt P.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open

[LJ LongWing]

Daniel has chosen to do things a bit differently this year.  He has decided
to let the incumbent MVP, that's me this year, run the Awards.

This is the 18th Annual ARSlist Awards, Call For Nominations.

These awards were created by Daniel in 1995 to recognize the efforts of
posters asking questions, those providing answers, and sometimes even of
those providing what is titled as Friday Humor, and even sometimes gets a
laugh.

It was also to provide posters an incentive to keep providing those
excellent technical replies and perhaps improve the quality of the jokes
(but that doesn't seem to ever happen).

The Rules for Nominations and some General Rules:

* An individual wishing to submit a nomination for MVP must also provide a
short description of WHY they deserve to be MVP for the nomination to be
considered (this is a change from previous years requiring two independent
nominations)
* The years postings are somewhat reviewed to ensure that this is someone
who posts quality answers. ( Not that anyone has ever been rejected on this
basis)
* Only those that have registered on the ARSlist before July 3rd 2013 will
be eligible to vote.  It is assumed you won't vote if you haven't been
around long enough to know the posters in question.  In the unlikely event
of another tie, the person or product with the greatest number of sources
of votes will be declared winner.  If it is still a tie, a panel of past
winners will convene to break the tie.
* Voting and nominating is by the Individual REAL person, so redistribution
lists don't vote, your identity must be known, and those that have multiple
subscriptions still get only one vote
* BMC Software employees on the ARSlist are eligible to vote
* All decisions of Daniel or the oversight panel are final (if a
controversial decision is needed, 3 past MVP winners will be asked for
their opinion)
* Nominations posted to the list are not accepted, they must be to
arslistawa...@wwrug.com
* Votes posted to the list are not accepted, they must be to
arslistawa...@wwrug.com
* Any MVP from the last 5 years and anyone from the WWRUG committee are not
eligible for nomination

Past MVP [Most Valuable Poster Award] recipients are:
-
2012 LJ LongWing
2011 Misi Mladoniczky
2010 Joe D’Souza
2009 Dr. Christopher Strauss
2007 Rick Cook

2006 Axton Grams
2005 Tim Widowfield
2004 Matt Reinfeldt
2003 Carey Matthew Black
2002 Chris Woyton
2001 Gidd Calden
2000 Jarl Groneng, Tommy Nijem
1999 Rick Cook
1998 Raymond Leach
1997 Vicky Bayol
1996 Joel D. Sender
1995 Martin Nystrom

So, the two open categories are
-
*MVP - Most Valuable Poster.

This is the person you feel has contributed the most to the list in a
combination of quality and quantity.  Anyone who has won the award in the
last 5 years, current BMC or BMC Remedy employees are not eligible.  An
individual must be nominated by at least two independent sources.


BMC Software Employee: Beyond the Call of Duty Award (Note, they must be a
current employee to qualify)

Again, an individual must be nominated by at least two independent sources.


Nominations for other Categories are also open until July 21st

Nominate a potential winner for another Category while you suggest the
category if you wish
[no Nominations, no Award will be conferred in that category there must be
more than one Nomination for a category etc.]

Please send nominations to arslistawa...@wwrug.com

Software categories are currently being handled by on-site Awards at WWRUG
with the vendors in the Showcase being eligible. The ARSlist Awards are not
currently contemplating software categories.

Time Lines:

July 3rd : This message is posting opening Nominations
July 21st : Nominations for MVP and other categories close
July 22nd: Voting begins for 4 weeks for MVP and other categories
August 18th: The voting closes at 5 p.m. EST
Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards
keynote.  [no one knows the winner(s) until then, well okay, except me and
the plaque company]

Please send nominations to arslistawa...@wwrug.com

Thanks

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Re: Tomcat Errors in Catalina Logs

[Myers, Scott]

Thanks, Kiran!  I'll try that and see what happens.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kiran Patil
Sent: Wednesday, July 03, 2013 2:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Errors in Catalina Logs

**
Hi Scott,

I would suggest to go for Patch 4, which has some mid-tier fixes however in 
means time you can check mod_k and jvm setting for tomcat as below

To work around the issue, we had to update the workers.properties and the 
Apache mod_jk directives to disable retries and disable socket re-use.

Apache Directives:
   JkOptions +DisableReuse

worker.properties:
   worker.propertiese.retries=0


The header size periodically exceeded the max packet size supported by the AJP 
configuration.  When the headers do not fit into a single packet, AJP drops the 
packet and logs an error.  We resolved this by increasing the max packet size 
to 65536.  This is more of an issue where special things are inserted into the 
request/response headers (SSL, SSO, other things).  To address this we had to 
update the Tomcat AJP listener configuration (server.xml) and the 
worker.properties:

worker.properties:
   worker.midtier.max_packet_size=65536

Tomcat AJP Listener (added the packetSize parameter):
   

Hope this will help you.

Regards
Kiran Patil




On Tue, Jul 2, 2013 at 11:19 PM, Myers, Scott 
mailto:scott.my...@compass-usa.com>> wrote:
**
Hi all,
I'm running Remedy Mid-Tier 7.6.4 SP3 on a Linux Red Hat Server 6.2 with Tomcat 
6.0.  Our ARSystem is 7.6.4 SP3.   CASFilter appears in the null receipt error 
below.  It's what we use for our single sign on.

Occasionally, we see some java errors showing up in the logs that I have had no 
luck troubleshooting.  They are intermittently throwing Null Receipt errors and 
Null Pointer errors.  Any ideas of how to get a handle on them?


Jul 01, 2013 1:28:52 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet BackchannelServlet threw exception
java.lang.NullPointerException
at com.remedy.arsys.stubs.ServerLogin.threadDepartingGoatSpace(Unknown 
Source)
at com.remedy.arsys.stubs.GoatServlet.teardownSessionData(Unknown 
Source)
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at 
edu.yale.its.tp.cas.client.filter.CASFilter.doFilter(CASFilter.java:336)
at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at 
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at 
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at 
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at 
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at 
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at 
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at 
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)
at 
org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at 
org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)
at java.lang.Thread.run(Thread.java:722)

Jul 01, 2013 4:30:20 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet HomeServlet threw exception
java.lang.IllegalArgumentException: Cannot evaluate a null receipt.
at 
edu.yale.its.tp.cas.client.filter.CASFilter.isReceiptAcceptable(CASFilter.java:459)
at 
edu.yale.its.tp.cas.client.filter.CASFilter.doFilter(CASFilter.java:413)
at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at 
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at 
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at 
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at 
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at 
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at 
org.ap

Re: Mid Tier 8.1 and IE 8

[Lisa Singh]

On 7/1/13, Hulmes, Timothy CTR MDA/ICTO  wrote:
> We have just upgrade to 8.1 and went live a few weeks ago.  We are a mix of
> IE8 and IE9.  We have seen serious performance issues with the users that
> use IE8.  We are in the same situation in we can't upgrade everyone quickly
> to IE9 and no other browser is an option.  We are working 24/7 with BMC on
> this but have not received an acceptable solution.
>

Hi Tim,

We're about to upgrade to 8.1 and also have an issue where we can't
quickly upgrade (big company, outsourced desktop support and
management, etc). to IE 9 so I'm a bit worried.

Just curious if you've tried the usual IE speedup fu - limiting the
number of new content searches v using cache (we found leaving the
setting at automatic resulted in a huge number of searches for new
content to compare to cache, which slowed things up) and increasing
the maximum number of allowable connections in the registry and all
that?

Lisa

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David Zifchock is out of the office

[David Zifchock]

I will be out of the office starting  07/03/2013 and will not return until
07/08/2013.

I will be traveling\in training from 7/3/2013 returning 7/8/2013 , for
issues please submit a ticket in http://2929it.schneider-electric.com .

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