Re: Getting my development feet wet...
On 7/30/13, Mueller, Doug doug_muel...@bmc.com wrote: Lisa, Essentially, unless you are working with BMC support on an issue or fixing something under their direction, the best practice use of the system is to NEVER be in base mode. Consider Base Mode to be owned by BMC. That is where BMC will put our applications. That does make a lot of sense stated that way - thanks Doug. Kind Regards, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSList Award Voting Time
We are at 72 votes total at the moment, approaching the end of round 1...what are the changes of crossing the 100 votes mark? On Mon, Jul 29, 2013 at 9:14 AM, LJ LongWing lj.longw...@gmail.com wrote: Ok7 days in now and we have 65 participants in round 1 of voting. Remembering that you have 3 MVP votes and one BMC Beyond the Call vote, lets get even more votes in...I know there are those out there that care...lets show it. Votes go to arslistawa...@wwrug.com On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing lj.longw...@gmail.comwrote: It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available, which brings its own challenges. The voting will run 4 weeks this year. I'm going to run it as several voting rounds with people being eliminated, and by the final round have finalists. This year we have a record number of nominees. Here are the rules. * Voting starts now and ends Sunday August 18th at 5PM EST * Voting is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSList are eligible to vote * All decisions of myself or the oversight panel are final (if I have to make a controversial decision, I confer with 3 past MVP winners for their opinion) * The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until then, well okay, except me and Daniel] * *PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT* MVP VOTING FORMAT: Each Person voting gets to vote for their top 3 picks. 1st, 2nd, 3rd, each position has a weight to it. At the end of 2 weeks, we will have a runoff of the top 3 nominees where we will use the same format, which should give us a clear winner, if a tie does occur, we will cull the 3rd place votes and see if that gives a winner. In the unlikely event that we still don't have a winner, then just the top 1 vote will count. If then, we still have a tie, Daniel and I will confer with past winners to break the tie. MVP Nominees are *Axton Grams* - Winner of the MVP in 2006, he is a steady member of the community that provides resources both on and off list. His nomination this year called out his knowledge of integrations and server setups as a key factor of his helpful nature. *Carl Wilson* - While a relative newcomer to the ARSList, Carl has been part of the BMC Remedy community for quite a few years and since joining the list has helped many members with a variety of problems. His nomination this year specifically called out his knowledge on SRM and ITSM. *Clair Sanford* - Clair is a staple of the ARSList, both asking questions and answering other peoples questions. Her nomination this year didn't call out any specific areas of expertise, but instead discussed her general knowledge and willingness to help anyone. *David Easter* - David is an ever present authority an all things Remedy. His nomination this year discussed his in depth knowledge of documentation, quite often with links to the official BMC pages. His posts are always thought out and detailed in nature. *Frederick W Grooms* - A modern day renaissance man, Fred's nomination this year speaks to a man of many talents from workflow and upgrades to OS issues and more. He often provides details that obviously require investigation and work on his end before responding. *Jason Miller* - Often the purveyor of arcane knowledge, Jason is willing to help people both on and off list. His nomination this year stated that Jason is so helpful in so many areas that it's hard to pinpoint specific areas of specialty. *Laurent Matheo* - Laurent is new to the ARSList, but not new to Remedy. After meeting him at last years RUG event and telling him that the ARSList is 'where it's at', he happily joined the list and has become a regular fixture seeming to specialize in thinking outside the box and finding creative solutions to everyday problems. *Mark Brittain* - There almost isn't a day that goes by that you don't find Mark posting a question or answering one on the ARSList. He is quite often ready to either come up with a creative solution to your problem, or point you to BMC Documentation on how to do it. *Tauf Choudhury* - Tauf takes the ARSList to a whole different level by answering his posts while on the go. Tauf regularly posts solutions to problem in every realm, but his contribution in the SRM arena was specifically called out in his nomination. The BMC Vote will be run in the standard one vote per person format for a period of 4 weeks total. BMC Beyond the Call Nominees are *Doug Mueller* - As THE founding father of Remedy, Doug has inside
QBE after 1 character / weirdness after 8.1 upgrade
Has anyone else seen this? The customer field in the HPD:Help Desk form by default has auto complete set Leading after 3 keystroke - same with the Site field in CTM:Location Details. But after the 7.6.04 8.1 upgrade it's now attempting to auto complete after 1 character, which of course brings up a warning about exceeding the query limits on anything other than X and Z. Every 5 or 6 site auto completes fails to retrieve anything at all at the other extreme. Anybody experience that? Is 1 the default value? Normally I'd just attempt to reset it by saving an new auto complete value then going back to 3, but as we're in UAT of the new version, and I work for a big giant bureaucracy The Managers have decided only BMC Support can fix it, but they're a bit flummoxed as well. Just curious if anyone else has seen this. Kind Regards, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Work Detail Entries for a CRQ
The CRQ Work Details table only allows the display of 50 entries. How does an end-user access entries greater than the table displays? I would have thought there was a Page option like the consoles, but don't see one. Help needed. Thankx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: QBE after 1 character / weirdness after 8.1 upgrade
Hi, Lisa: BMC already knows of this issue. It is a defect in ITSM 8.1. Defect #SW00453422 Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Wednesday, July 31, 2013 8:45 AM To: arslist@ARSLIST.ORG Subject: QBE after 1 character / weirdness after 8.1 upgrade Has anyone else seen this? The customer field in the HPD:Help Desk form by default has auto complete set Leading after 3 keystroke - same with the Site field in CTM:Location Details. But after the 7.6.04 8.1 upgrade it's now attempting to auto complete after 1 character, which of course brings up a warning about exceeding the query limits on anything other than X and Z. Every 5 or 6 site auto completes fails to retrieve anything at all at the other extreme. Anybody experience that? Is 1 the default value? Normally I'd just attempt to reset it by saving an new auto complete value then going back to 3, but as we're in UAT of the new version, and I work for a big giant bureaucracy The Managers have decided only BMC Support can fix it, but they're a bit flummoxed as well. Just curious if anyone else has seen this. Kind Regards, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSList Award Voting Time
At this rate the chances are pretty poor! It's almost embarrassing that so many people are able to post their issues daily and receive multiple answers and they do not vote. I don't buy the premise that they are not reading the list entries/responses. I check them a couple of times a day, if nothing else just to take a mental break from what I'm doing. It usually makes me feel better to know people have a lot more issues than I do. But it also makes me realize how intricate an ITSM Remedy system can be when using an out of the box application. And most of all it puts me on alert to watch for things that may occur! My life is seemingly more simple since we have a custom system that does much of what ITSM does. But I still like to stay in tune with what's going on with everything else. I think anyone that doesn't vote shouldn't be allowed to use the list. Pretty strong feelings I know. But doesn't matter what your position is, if you're a list user, you're a list reader. And you don't have to have the skills to verify each response is correct or not to get a beat on the responders. Incorrect responses get corrected by others and there's usually a trend. Please vote!!! Lj should be given some credit for taking this on and by not voting you're telling him why bother, we don't care. Well, we do care. I care for the potential MVP's and I'm never going to be one so it's not a vested interest talking. Responders to the list are a lot like firemen, they come in and put their life (livelyhood) on the line by providing answers that anyone on the internet can read. It's a small token of our appreciation to recognize their contribution by nominating them and voting for them. Let's stand up and recognize their heroic efforts! u ... guess this was a bit of what is referred to as a 'rant' ! Now I'm energized for work, are you energized to vote! Susan On Wed, Jul 31, 2013 at 8:38 AM, LJ LongWing lj.longw...@gmail.com wrote: ** We are at 72 votes total at the moment, approaching the end of round 1...what are the changes of crossing the 100 votes mark? On Mon, Jul 29, 2013 at 9:14 AM, LJ LongWing lj.longw...@gmail.comwrote: Ok7 days in now and we have 65 participants in round 1 of voting. Remembering that you have 3 MVP votes and one BMC Beyond the Call vote, lets get even more votes in...I know there are those out there that care...lets show it. Votes go to arslistawa...@wwrug.com On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing lj.longw...@gmail.comwrote: It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available, which brings its own challenges. The voting will run 4 weeks this year. I'm going to run it as several voting rounds with people being eliminated, and by the final round have finalists. This year we have a record number of nominees. Here are the rules. * Voting starts now and ends Sunday August 18th at 5PM EST * Voting is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSList are eligible to vote * All decisions of myself or the oversight panel are final (if I have to make a controversial decision, I confer with 3 past MVP winners for their opinion) * The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until then, well okay, except me and Daniel] * *PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT* MVP VOTING FORMAT: Each Person voting gets to vote for their top 3 picks. 1st, 2nd, 3rd, each position has a weight to it. At the end of 2 weeks, we will have a runoff of the top 3 nominees where we will use the same format, which should give us a clear winner, if a tie does occur, we will cull the 3rd place votes and see if that gives a winner. In the unlikely event that we still don't have a winner, then just the top 1 vote will count. If then, we still have a tie, Daniel and I will confer with past winners to break the tie. MVP Nominees are *Axton Grams* - Winner of the MVP in 2006, he is a steady member of the community that provides resources both on and off list. His nomination this year called out his knowledge of integrations and server setups as a key factor of his helpful nature. *Carl Wilson* - While a relative newcomer to the ARSList, Carl has been part of the BMC Remedy community for quite a few years and since joining the list has helped many members with a variety of problems. His nomination this year specifically called out his knowledge on SRM and ITSM. *Clair Sanford* - Clair is a staple of the ARSList, both asking questions and answering other peoples questions. Her nomination this year
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?
Deyon, It is also failing on Solaris. The successful test was done with the login done with JSS SSO solution. But when we disabled the SSO, and tried to logon using the native logon page from BMC, we have the exact same behavior on that environment, meaning the looping of the logon page. So not the AIX build at all. Thank you, Pascale Sterrett Kenavo ar wech all ddus...@aim.com Sent by: arslist@ARSLIST.ORG 07/30/2013 03:32 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions? i try with the patience! I have been escalated to Customer Engineering and i have suggested the look at the build also. lets see what this brings. Keep you posted. Deyon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: QBE after 1 character / weirdness after 8.1 upgrade
Hi Lisa, It's a product defect of Mid-Tier v8.1. Defect # is SW00453422. Please reach out to BMC Support to get the hotfix for the same. Thanks, Abhijit On 31 July 2013 19:15, Lisa Singh lisa.si...@gmail.com wrote: Has anyone else seen this? The customer field in the HPD:Help Desk form by default has auto complete set Leading after 3 keystroke - same with the Site field in CTM:Location Details. But after the 7.6.04 8.1 upgrade it's now attempting to auto complete after 1 character, which of course brings up a warning about exceeding the query limits on anything other than X and Z. Every 5 or 6 site auto completes fails to retrieve anything at all at the other extreme. Anybody experience that? Is 1 the default value? Normally I'd just attempt to reset it by saving an new auto complete value then going back to 3, but as we're in UAT of the new version, and I work for a big giant bureaucracy The Managers have decided only BMC Support can fix it, but they're a bit flummoxed as well. Just curious if anyone else has seen this. Kind Regards, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?
So...when it's in cluster, it doesn't work...but when not in cluster it does? Then one needs to ask what putting it in cluster gives you, what does it change, etc... On Wed, Jul 31, 2013 at 8:35 AM, pascale.sterr...@daimler.com wrote: Deyon, It is also failing on Solaris. The successful test was done with the login done with JSS SSO solution. But when we disabled the SSO, and tried to logon using the native logon page from BMC, we have the exact same behavior on that environment, meaning the looping of the logon page. So not the AIX build at all. Thank you, Pascale Sterrett Kenavo ar wech all ddus...@aim.com Sent by: arslist@ARSLIST.ORG 07/30/2013 03:32 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions? i try with the patience! I have been escalated to Customer Engineering and i have suggested the look at the build also. lets see what this brings. Keep you posted. Deyon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: QBE after 1 character / weirdness after 8.1 upgrade
Oh thank you! That's great to know. Very helpful! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?
(not webadmin) .. but In the cluster, if one jvm or https fails , the other will pick up the traffic. Granted since we are not enabling persistence of any sort, the user will need to relogin (new session); but the outage is minimal. Most importantly, traffic is load balanced between the http server and jvm cluster, with http plugin; so that the jvm in our case is not over worked to put it simple. Fortunately, this configuration has been working from Ars 6.3 on WebSphere on all on aix when i inherited Remedy; we have had Remedy since I want to say since version 2 or 3. Pascale, Change your login page to a system form, like USER. Let me know if it still redirects. For us it does redirect. BMC suggested this , in attempt to rule out whether our in house login page was corrupted. Will keep you posted. Deyon. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AIE Data Issue: Primary Key failure
Hello All: We are running AIE 7.5 and have discovered a bug with AIE in regards to how it handles building the Primary Key. We run an import of data in CSV file daily and have been seeing that some of the data records are not getting loaded into Remedy. What we discovered was if any of the data in any column that is used to build the Primary Key has the pattern AND such as Name = JOHN KENNY AND SONS, AIE fails to build the Primary Key and AIE aborts its attempt to create a record in Remedy. Remove the AND and the record imports fine. It appears that when AIE goes to build the Primary Key and sees AND in the data it treats as the AND operator. In our case simply removing any reference to AND from the data prior to AIE import is not an option. Has anyone experienced this issue and if so, is there a fix or workaround you can share. Thanx in advance John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB: Sr Programmer/Analyst-Specialized Systems BMC Remedy
JOB Information for ARSList: If interested, please do not reply to this email or contact me directly. Please use the link to apply for the position and/or see the job description: https://rockwellcollins.taleo.net/careersection/jobdetail.ftl?job=558153lang=ensns_id=#.UffyN9wTxig.mailto The main emphasis is a strong knowledge of ARS and ITSM 7.6.04. Also strong CMDB and AIE (AI) skills are needed. We primarily use Change, Service Desk (Incident and Problem), Task, SRM, SLM, and KM, When we decide to move up to ARS 8.1, any 8.0 or 8.1 work experience or upgrading experience would be a plus. Thanks, Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / IT Service Management 2205 Northmont Pkwy. MS 352-100, Duluth, GA, 30096 USA Phone: 678-252-4364 / VPN: 252-4364 / Mobile: 770-365-2149 cmrho...@rockwellcollins.com www.rockwellcollins.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AIE Data Issue: Primary Key failure
well...you may find yourself in a pickle unfortunately. You are on a version of Remedy that is already on limited support, and goes out of limited support on Sept 21 of this year...so you have a very small window of opportunity to get a fix from BMC, if it's not already too late...but I would certainly expect this to be a bug in the tool. Secondly, the tool you are using is 'Legacy', in that it has been replaced by another tool altogether in newer versions, so it's not likely that if it wasn't already fixed, that a backport would even be available You may (if you haven't already) want to try and upgrade to the latest patch (8 if I remember correctly), and see if it's fixed there... On Wed, Jul 31, 2013 at 11:20 AM, John Kenny john.ke...@rogers.com wrote: Hello All: We are running AIE 7.5 and have discovered a bug with AIE in regards to how it handles building the Primary Key. We run an import of data in CSV file daily and have been seeing that some of the data records are not getting loaded into Remedy. What we discovered was if any of the data in any column that is used to build the Primary Key has the pattern AND such as Name = JOHN KENNY AND SONS, AIE fails to build the Primary Key and AIE aborts its attempt to create a record in Remedy. Remove the AND and the record imports fine. It appears that when AIE goes to build the Primary Key and sees AND in the data it treats as the AND operator. In our case simply removing any reference to AND from the data prior to AIE import is not an option. Has anyone experienced this issue and if so, is there a fix or workaround you can share. Thanx in advance John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Crystal Reports - Why doesn't mine work?
In Asset Management, I see that on any CI, there is a Print button. When I dug (and dug and dug and dug) through the workflow of this, I found that it's opening a Crystal Report called AST_CI.rpt. This is attached to the Report Name CI Ticket on the Report form. When I click on the print button it works just fine in our midtier. I have a custom form and I created a Crystal Report file (.rpt) and created a record on the Report form (just like the CI Ticket record), but when I try to click on MY print button, I get Error during processing: ARERR [9260] Report location is missing from report settings configuration page. Please see your administrator. We do not have a Crystal Report server set up but I do have Crystal Reports installed on my PC so I can create the rpt files. (Crystal Reports XI). I even took the AST_CI.rpt file and updated it with my info and form and attached it to my record in the Report form and I'm still getting the same error. Why? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Crystal Reports - Why doesn't mine work?
Why do I ALWAYS break the cardinal rule? ARS 7.6.04 SP2 Server: SQL -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Wednesday, July 31, 2013 3:17 PM To: arslist@ARSLIST.ORG Subject: Crystal Reports - Why doesn't mine work? In Asset Management, I see that on any CI, there is a Print button. When I dug (and dug and dug and dug) through the workflow of this, I found that it's opening a Crystal Report called AST_CI.rpt. This is attached to the Report Name CI Ticket on the Report form. When I click on the print button it works just fine in our midtier. I have a custom form and I created a Crystal Report file (.rpt) and created a record on the Report form (just like the CI Ticket record), but when I try to click on MY print button, I get Error during processing: ARERR [9260] Report location is missing from report settings configuration page. Please see your administrator. We do not have a Crystal Report server set up but I do have Crystal Reports installed on my PC so I can create the rpt files. (Crystal Reports XI). I even took the AST_CI.rpt file and updated it with my info and form and attached it to my record in the Report form and I'm still getting the same error. Why? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AIE Data Issue: Primary Key failure
You can upgrade to AIE 7.6, it is supporteed to run with AR 7.5 (running AIE 7.6 on a AR 7.1 server here) -- J 2013/7/31 Longwing, Lj llongw...@usgs.gov ** well...you may find yourself in a pickle unfortunately. You are on a version of Remedy that is already on limited support, and goes out of limited support on Sept 21 of this year...so you have a very small window of opportunity to get a fix from BMC, if it's not already too late...but I would certainly expect this to be a bug in the tool. Secondly, the tool you are using is 'Legacy', in that it has been replaced by another tool altogether in newer versions, so it's not likely that if it wasn't already fixed, that a backport would even be available You may (if you haven't already) want to try and upgrade to the latest patch (8 if I remember correctly), and see if it's fixed there... On Wed, Jul 31, 2013 at 11:20 AM, John Kenny john.ke...@rogers.comwrote: Hello All: We are running AIE 7.5 and have discovered a bug with AIE in regards to how it handles building the Primary Key. We run an import of data in CSV file daily and have been seeing that some of the data records are not getting loaded into Remedy. What we discovered was if any of the data in any column that is used to build the Primary Key has the pattern AND such as Name = JOHN KENNY AND SONS, AIE fails to build the Primary Key and AIE aborts its attempt to create a record in Remedy. Remove the AND and the record imports fine. It appears that when AIE goes to build the Primary Key and sees AND in the data it treats as the AND operator. In our case simply removing any reference to AND from the data prior to AIE import is not an option. Has anyone experienced this issue and if so, is there a fix or workaround you can share. Thanx in advance John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Changing table query details via Active Link
Hey, for the few of us out there who still custom-develop...remind an old dog of the programmatic way to alter a table query conditions via active link. Do you store the criteria in a hidden character field? (use 7.6.04, we haven't adopted 8.1 for a few more months) Use Case / Example: I display a list of change records in my custom change app and show all open records for a certain team. I provide a pulldown for the form user to change the view criteria to all open records with a change type of Standard. Very different criteria. Can the query criteria be stored in a character field, then have one Active Link modify the contents of the character field then fire a refresh of the table so it uses the new criteria and, in turn, displays new results list in the table? I don't need to change columns and even if I did, I know how to hide/unhide those via AL (simple). I'm focused on the table's query criteria. My older/clunkier way is just to build 2 tables and hide/reveal the appropriate one, but it would be cleaner and lighter to just modify a single table's search criteria. It's just been so long since I've dealt with such a case that I don't remember if you can do it and prefer not to waste time experimenting if the list can help me avoid it. Thanks in advance to replies. Raymond H. Gellenbeck Manager | Business Service Management Sony Network Entertainment ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing table query details via Active Link
Ray, Build the Table Qual with EXTERNAL($FieldName$), then setup the char field with the qual you want via al, then refresh the table...it'll do what you need :) On Wed, Jul 31, 2013 at 2:00 PM, Ray Gellenbeck raygellenb...@yahoo.comwrote: Hey, for the few of us out there who still custom-develop...remind an old dog of the programmatic way to alter a table query conditions via active link. Do you store the criteria in a hidden character field? (use 7.6.04, we haven't adopted 8.1 for a few more months) Use Case / Example: I display a list of change records in my custom change app and show all open records for a certain team. I provide a pulldown for the form user to change the view criteria to all open records with a change type of Standard. Very different criteria. Can the query criteria be stored in a character field, then have one Active Link modify the contents of the character field then fire a refresh of the table so it uses the new criteria and, in turn, displays new results list in the table? I don't need to change columns and even if I did, I know how to hide/unhide those via AL (simple). I'm focused on the table's query criteria. My older/clunkier way is just to build 2 tables and hide/reveal the appropriate one, but it would be cleaner and lighter to just modify a single table's search criteria. It's just been so long since I've dealt with such a case that I don't remember if you can do it and prefer not to waste time experimenting if the list can help me avoid it. Thanks in advance to replies. Raymond H. Gellenbeck Manager | Business Service Management Sony Network Entertainment ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing table query details via Active Link
Many thanks. Will try shortly. From: Longwing, Lj llongw...@usgs.gov To: arslist@ARSLIST.ORG Sent: Wednesday, July 31, 2013 1:04 PM Subject: Re: Changing table query details via Active Link ** Ray, Build the Table Qual with EXTERNAL($FieldName$), then setup the char field with the qual you want via al, then refresh the table...it'll do what you need :) On Wed, Jul 31, 2013 at 2:00 PM, Ray Gellenbeck raygellenb...@yahoo.com wrote: Hey, for the few of us out there who still custom-develop...remind an old dog of the programmatic way to alter a table query conditions via active link. Do you store the criteria in a hidden character field? (use 7.6.04, we haven't adopted 8.1 for a few more months) Use Case / Example: I display a list of change records in my custom change app and show all open records for a certain team. I provide a pulldown for the form user to change the view criteria to all open records with a change type of Standard. Very different criteria. Can the query criteria be stored in a character field, then have one Active Link modify the contents of the character field then fire a refresh of the table so it uses the new criteria and, in turn, displays new results list in the table? I don't need to change columns and even if I did, I know how to hide/unhide those via AL (simple). I'm focused on the table's query criteria. My older/clunkier way is just to build 2 tables and hide/reveal the appropriate one, but it would be cleaner and lighter to just modify a single table's search criteria. It's just been so long since I've dealt with such a case that I don't remember if you can do it and prefer not to waste time experimenting if the list can help me avoid it. Thanks in advance to replies. Raymond H. Gellenbeck Manager | Business Service Management Sony Network Entertainment ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing table query details via Active Link
Raymond, I suggest you look into the EXTERNAL() clause that you can stick into the qualifier. It allows you to have part or all of the qualification defined dynamically by putting into a field and the EXTERNAL() says to include that into the qualification at runtime. Take a look at https://docs.bmc.com/docs/download/attachments/165478929/ARS_WorkFlowObjectsGuide_7604.pdf?version=1modificationDate=1348736396000api=v2 page 217 This is the 7.6.04 documentation and that page is the one that documents this capability. What you are attempting is a straight-forward operation that is fully supported for exactly the type of operation you are attempting. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Wednesday, July 31, 2013 1:00 PM To: arslist@ARSLIST.ORG Subject: Changing table query details via Active Link Hey, for the few of us out there who still custom-develop...remind an old dog of the programmatic way to alter a table query conditions via active link. Do you store the criteria in a hidden character field? (use 7.6.04, we haven't adopted 8.1 for a few more months) Use Case / Example: I display a list of change records in my custom change app and show all open records for a certain team. I provide a pulldown for the form user to change the view criteria to all open records with a change type of Standard. Very different criteria. Can the query criteria be stored in a character field, then have one Active Link modify the contents of the character field then fire a refresh of the table so it uses the new criteria and, in turn, displays new results list in the table? I don't need to change columns and even if I did, I know how to hide/unhide those via AL (simple). I'm focused on the table's query criteria. My older/clunkier way is just to build 2 tables and hide/reveal the appropriate one, but it would be cleaner and lighter to just modify a single table's search criteria. It's just been so long since I've dealt with such a case that I don't remember if you can do it and prefer not to waste time experimenting if the list can help me avoid it. Thanks in advance to replies. Raymond H. Gellenbeck Manager | Business Service Management Sony Network Entertainment ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing table query details via Active Link
Thanks, Doug. Can you confirm this is supported in 8.x as well? I suspect it would be but I just want to be sure I'm not developing into a future problem... Ray From: Mueller, Doug doug_muel...@bmc.com To: arslist@ARSLIST.ORG Sent: Wednesday, July 31, 2013 1:10 PM Subject: Re: Changing table query details via Active Link Raymond, I suggest you look into the EXTERNAL() clause that you can stick into the qualifier. It allows you to have part or all of the qualification defined dynamically by putting into a field and the EXTERNAL() says to include that into the qualification at runtime. Take a look at https://docs.bmc.com/docs/download/attachments/165478929/ARS_WorkFlowObjectsGuide_7604.pdf?version=1modificationDate=1348736396000api=v2 page 217 This is the 7.6.04 documentation and that page is the one that documents this capability. What you are attempting is a straight-forward operation that is fully supported for exactly the type of operation you are attempting. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Wednesday, July 31, 2013 1:00 PM To: arslist@ARSLIST.ORG Subject: Changing table query details via Active Link Hey, for the few of us out there who still custom-develop...remind an old dog of the programmatic way to alter a table query conditions via active link. Do you store the criteria in a hidden character field? (use 7.6.04, we haven't adopted 8.1 for a few more months) Use Case / Example: I display a list of change records in my custom change app and show all open records for a certain team. I provide a pulldown for the form user to change the view criteria to all open records with a change type of Standard. Very different criteria. Can the query criteria be stored in a character field, then have one Active Link modify the contents of the character field then fire a refresh of the table so it uses the new criteria and, in turn, displays new results list in the table? I don't need to change columns and even if I did, I know how to hide/unhide those via AL (simple). I'm focused on the table's query criteria. My older/clunkier way is just to build 2 tables and hide/reveal the appropriate one, but it would be cleaner and lighter to just modify a single table's search criteria. It's just been so long since I've dealt with such a case that I don't remember if you can do it and prefer not to waste time experimenting if the list can help me avoid it. Thanks in advance to replies. Raymond H. Gellenbeck Manager | Business Service Management Sony Network Entertainment ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing table query details via Active Link
Ray, Yes, this is supported in 8.x. It is a functionality in that has been in the product for years and is going to continue to be in the product in 8.x and beyond. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Wednesday, July 31, 2013 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Changing table query details via Active Link ** Thanks, Doug. Can you confirm this is supported in 8.x as well? I suspect it would be but I just want to be sure I'm not developing into a future problem... Ray From: Mueller, Doug doug_muel...@bmc.com To: arslist@ARSLIST.ORG Sent: Wednesday, July 31, 2013 1:10 PM Subject: Re: Changing table query details via Active Link Raymond, I suggest you look into the EXTERNAL() clause that you can stick into the qualifier. It allows you to have part or all of the qualification defined dynamically by putting into a field and the EXTERNAL() says to include that into the qualification at runtime. Take a look at https://docs.bmc.com/docs/download/attachments/165478929/ARS_WorkFlowObjectsGuide_7604.pdf?version=1modificationDate=1348736396000api=v2 page 217 This is the 7.6.04 documentation and that page is the one that documents this capability. What you are attempting is a straight-forward operation that is fully supported for exactly the type of operation you are attempting. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Wednesday, July 31, 2013 1:00 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing table query details via Active Link Hey, for the few of us out there who still custom-develop...remind an old dog of the programmatic way to alter a table query conditions via active link. Do you store the criteria in a hidden character field? (use 7.6.04, we haven't adopted 8.1 for a few more months) Use Case / Example: I display a list of change records in my custom change app and show all open records for a certain team. I provide a pulldown for the form user to change the view criteria to all open records with a change type of Standard. Very different criteria. Can the query criteria be stored in a character field, then have one Active Link modify the contents of the character field then fire a refresh of the table so it uses the new criteria and, in turn, displays new results list in the table? I don't need to change columns and even if I did, I know how to hide/unhide those via AL (simple). I'm focused on the table's query criteria. My older/clunkier way is just to build 2 tables and hide/reveal the appropriate one, but it would be cleaner and lighter to just modify a single table's search criteria. It's just been so long since I've dealt with such a case that I don't remember if you can do it and prefer not to waste time experimenting if the list can help me avoid it. Thanks in advance to replies. Raymond H. Gellenbeck Manager | Business Service Management Sony Network Entertainment ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Data Load Console Confusion!
ARS 7.6.04 patch1 ITSM 7.6.04 Windows 2008 R2 Server running against MS SQL. Running user tool on the server. I've uploaded via the Data Load Console about 4 records into the People form. Now, I'm trying to load associated Work Log/work history. I'm using the People spreadsheet and have loaded tab 15 with the information. Everything is being loaded with an Activity Type of General Information. Each entry has the same Person ID as the corresponding record already in CTM:People. The problem that I am having is every record when I validate is coming back with an error 108 - Invalid Person. I've followed the workflow on the CTM:LoadPeopleWorkLog form, and from what I see, the person id should be validated almost immediately as the record exists in CTM:People, but obviously, something is going wrong Has anybody ever seen this happen before? -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Crystal Reports - Why doesn't mine work?
Lisa if you have Crystal reports server on your PC then your midtier can use it you just need to install a midtier portion on your Crystal reports server and it will show, However I have a sneaking suspicion that you actually have Chris or reports developer on your PC and not Krista reports server which is like the $14,000 version so just check that Sent from my iPhone On Jul 31, 2013, at 15:29, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Why do I ALWAYS break the cardinal rule? ARS 7.6.04 SP2 Server: SQL -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Wednesday, July 31, 2013 3:17 PM To: arslist@ARSLIST.ORG Subject: Crystal Reports - Why doesn't mine work? In Asset Management, I see that on any CI, there is a Print button. When I dug (and dug and dug and dug) through the workflow of this, I found that it's opening a Crystal Report called AST_CI.rpt. This is attached to the Report Name CI Ticket on the Report form. When I click on the print button it works just fine in our midtier. I have a custom form and I created a Crystal Report file (.rpt) and created a record on the Report form (just like the CI Ticket record), but when I try to click on MY print button, I get Error during processing: ARERR [9260] Report location is missing from report settings configuration page. Please see your administrator. We do not have a Crystal Report server set up but I do have Crystal Reports installed on my PC so I can create the rpt files. (Crystal Reports XI). I even took the AST_CI.rpt file and updated it with my info and form and attached it to my record in the Report form and I'm still getting the same error. Why? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Crystal Reports - Why doesn't mine work?
As long as the .rpt report is defined correctly in Remedy and has appropriate w/f flow to trigger it and provide it the data then you do not need to have Crystal Reports Server. Remedy itself will handle the invocation and display. Have you checked that the report works external to Remedy using the CR developer to run it? Note the report must be configured to run against the OBDC Client. Stuart Schon Service Desk Systems - Manager -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Thursday, 1 August 2013 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports - Why doesn't mine work? Lisa if you have Crystal reports server on your PC then your midtier can use it you just need to install a midtier portion on your Crystal reports server and it will show, However I have a sneaking suspicion that you actually have Chris or reports developer on your PC and not Krista reports server which is like the $14,000 version so just check that Sent from my iPhone On Jul 31, 2013, at 15:29, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Why do I ALWAYS break the cardinal rule? ARS 7.6.04 SP2 Server: SQL -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Wednesday, July 31, 2013 3:17 PM To: arslist@ARSLIST.ORG Subject: Crystal Reports - Why doesn't mine work? In Asset Management, I see that on any CI, there is a Print button. When I dug (and dug and dug and dug) through the workflow of this, I found that it's opening a Crystal Report called AST_CI.rpt. This is attached to the Report Name CI Ticket on the Report form. When I click on the print button it works just fine in our midtier. I have a custom form and I created a Crystal Report file (.rpt) and created a record on the Report form (just like the CI Ticket record), but when I try to click on MY print button, I get Error during processing: ARERR [9260] Report location is missing from report settings configuration page. Please see your administrator. We do not have a Crystal Report server set up but I do have Crystal Reports installed on my PC so I can create the rpt files. (Crystal Reports XI). I even took the AST_CI.rpt file and updated it with my info and form and attached it to my record in the Report form and I'm still getting the same error. Why? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
