MIME type set to Unknown/Unknown for some users Attachment pool.
Hello All, I have a use case where for one user when i open an attachment the MIME type is set as application\pdf and for some other user it sets up to unknown\unknown. My question is where do we exactly set the MIME type in attachment pool. Thanks and Regards, Sagar Valse. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: IMAP certificate
On 8/27/13, Hodgdon, Paul paul.hodg...@unh.edu wrote: Our incoming email cert for IMAP expired, does anyone have any idea on how we can fix it? What operating system is your server on? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: IMAP certificate
On 8/28/13, Lisa Singh lisa.si...@gmail.com wrote: On 8/27/13, Hodgdon, Paul paul.hodg...@unh.edu wrote: Our incoming email cert for IMAP expired, does anyone have any idea on how we can fix it? What operating system is your server on? Sorry I should have said mail server on. Also who is your certificate provider (i.e. Verisign, Thawte, whatever). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Enhancements to Developer Studio on ARS v8.1
Hi List, As per the Online Documentum for ARS v8.1.0, i found a line saying updates have been made to improve the performance of BMC Remedy Developer Studio during the following actions: •Loading the object list of the active link guide •Expanding all panels in the workflow and guide editors •Switching between views •Selecting multiple fields on a form Can I know what exact improvements have been made, I mean, how the performance has been improved? Regards, Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Enhancements to Developer Studio on ARS v8.1
While it doesn't address your question directly, I have to bring up that 8.1 has a huge problem with Flashboards Variables. Other things may load faster, but if you work with Flashboards you should be prepared to have at least two sessions of Developer Studio open. Other than that, I really don't see a performance difference from 7.6.4. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar G Anandpara Sent: Wednesday, August 28, 2013 6:06 AM To: arslist@ARSLIST.ORG Subject: Enhancements to Developer Studio on ARS v8.1 Hi List, As per the Online Documentum for ARS v8.1.0, i found a line saying updates have been made to improve the performance of BMC Remedy Developer Studio during the following actions: •Loading the object list of the active link guide •Expanding all panels in the workflow and guide editors •Switching between views •Selecting multiple fields on a form Can I know what exact improvements have been made, I mean, how the performance has been improved? Regards, Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OnDemand VPN connections
Any OnDemand customers out there by any chance? We sort of in a position where we need a persistent connection between our network and our OnDemand environments. I a cisco vpn client to access the tools servers currently, bu that requires a manual connect and disconnects if idle for a certain number of minutes. We really able to get ADDM data and email from a local server into Remedy we really need to have a persistent connection for that. If there's any OnDemand customers out there, have you set up a permanent end-to-end VPN solution. Networking's not my strong suit but in past jobs we've done site-to-site IPsec VPNs on routers with no problems. Anybody done this sort of thing with OnDemand? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS Perl and ARS 764
Donwloaded ActivePerl and installed the ARS 1.91 PPD. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: IMAP certificate
Figured it out. Had to get the cert from our exchange server and run key tool to import to cacerts. Thanks for the responses. Sent from my iPhone On Aug 28, 2013, at 5:28 AM, Lisa Singh lisa.si...@gmail.com wrote: On 8/27/13, Hodgdon, Paul paul.hodg...@unh.edu wrote: Our incoming email cert for IMAP expired, does anyone have any idea on how we can fix it? What operating system is your server on? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS Perl and ARS 764
Hi, That PPD would be for an older version of ActivePerl. I do not know how to create a PPD, otherwise I could create one... When I get to the office next week, I can check exactly how I compiled my version from scratch. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Donwloaded ActivePerl and installed the ARS 1.91 PPD. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Escalation
Are you in server group to will need to kill all the application servers. On Aug 28, 2013 2:53 AM, Joe D'Souza jdso...@shyle.net wrote: Is it the AR_ESCALATOR that is in the Last Modified By field after you notice the said modification? If not, what is in that field? That should give you an idea of what is causing the modification.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, August 27, 2013 3:03 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation Hi, It is always enough to check Best Practice Mode. The active setting always shows there. And to disable something, you would create an overlay and disable the overlay object. When you restart your AR Server, the database connection is effectively killed. Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, I checked both best practice and base development - they both say disabled on this workflow. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, August 27, 2013 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation Hi, If you restart your AR System Server Service, running escalations will definitely stop. And if you have disabled the escalation, it will not start up again. Maybe you are on 7.6.04+ and the escalation has been overlaid, and you are disabling it in base mode instead of Best Practice Mode? Maybe it is running in a server group environment and you are doing all the disabling/restarting on the server NOT running escalations? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se . We have tried restarting the services a few times. This workflow is absorbing all of our resources. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, August 27, 2013 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation Possibly restart your AR System Services? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Tuesday, August 27, 2013 9:29 AM To: arslist@ARSLIST.ORG Subject: Escalation ** Hi, We stopped an escalation from running, however the records are still processing in the database - how do we stop the workflow from completely processing after the filters/escalation have been disabled? This is hosing our system. _ARSlist: Where the Answers Are and have been for 20 years_ __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Java API changes in ARS v8.1
Hi All, I am looking for changes in Java API after ARS v7.5. Would it be in release notes or what's new docs, where I can find this information? Also, are there any considerable changes? Thank you, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java API changes in ARS v8.1
Raj, It's in the JavaDocs for each release, on the index page, they give you a synopsis of things added, depreciated, etc in this releasewho knows how accurate it is, but it's there :) On Wed, Aug 28, 2013 at 7:42 AM, Raj ravi6...@gmail.com wrote: ** Hi All, I am looking for changes in Java API after ARS v7.5. Would it be in release notes or what's new docs, where I can find this information? Also, are there any considerable changes? Thank you, Raj _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS Perl and ARS 764
We did away with ARS Perl when we went to 7604 mostly because of 64 bit OS. We now use perl with Inline::Java and call the arapi. It's very is easy to manage and has worked very well. Sent from my iPhone On Aug 28, 2013, at 8:58 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, That PPD would be for an older version of ActivePerl. I do not know how to create a PPD, otherwise I could create one... When I get to the office next week, I can check exactly how I compiled my version from scratch. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Donwloaded ActivePerl and installed the ARS 1.91 PPD. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: MIME type set to Unknown/Unknown for some users Attachment pool.
The ARS application has no control over MIME types Depending on if you are using the User Tool or Mid-Tier attachments are opened as follows. User Tool Attachments are opened the same as if a user has double clicked on the attachment file in Windows Explorer. The application used to open the attachment is determined by the file type settings in Explorer. Mid-Tier (Web Browser) Attachments are opened based on the browser settings. IE looks at the first 256 bytes of the content to determine the type Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse Sent: Wednesday, August 28, 2013 4:23 AM To: arslist@ARSLIST.ORG Subject: MIME type set to Unknown/Unknown for some users Attachment pool. ** Hello All, I have a use case where for one user when i open an attachment the MIME type is set as application\pdf and for some other user it sets up to unknown\unknown. My question is where do we exactly set the MIME type in attachment pool. Thanks and Regards, Sagar Valse. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java API changes in ARS v8.1
Thanks LJ. I am trying to browse through v8.1 docs. Could you please tell which JavaDocs you are referring to. Are those the one under - Developing an API programhttps://docs.bmc.com/docs/display/ars81/Developing+an+API+program BMC Remedy AR System Java API overviewhttps://docs.bmc.com/docs/display/ars81/BMC+Remedy+AR+System+Java+API+overview ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java API changes in ARS v8.1
on the server, there is a file named ardocversion.jar If you unzip this file, those are the java docs for that version. On Wed, Aug 28, 2013 at 10:11 AM, Raj ravi6...@gmail.com wrote: ** Thanks LJ. I am trying to browse through v8.1 docs. Could you please tell which JavaDocs you are referring to. Are those the one under - Developing an API programhttps://docs.bmc.com/docs/display/ars81/Developing+an+API+program BMC Remedy AR System Java API overviewhttps://docs.bmc.com/docs/display/ars81/BMC+Remedy+AR+System+Java+API+overview ? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How to have a attachment template on a form at creation time
I am trying to get an attachment to always show in an attachment field each time a new request in opened, to be used as a template. I need to have this attachment available to the user to view, but not to delete or modify. They need to attach their own attachment on the second attachment field. I can't seemed to find a way to have a template show by default. Any ideas? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: JOB-1099-local to Los Angeles BNA, BSA, and CMDB resources
H1B who can be local to Los Angeles are welcomed. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: JOB:: Senior Java J2EE Developer
*Pass this Along to your friends (NOT REMEDY) Specialty Coding - for those who like a challenge. * *Position Description:* The Senior Java J2EE Developer designs, develops, implements, and supports the web-based application using Java technologies for the Department of Homeland Security. Other tasks include collaborating with others in analyzing requirements to ensure clients needs and expectations are met. *Requirements* - 6 + years of experience developing Java J2EE applications - 3+ years of experience in Spring, Struts, Hibernate frameworks - Experience in application servers such as WebSphere, WebLogic are required - Strong experience developing enterprise Java J2EE solutions using best practices - Excellent communication skills, both written and verbal - Federal government contracting experience preferred - Must have the ability to obtain the required government security clearance which requires U.S Citizenship - in Falls Church, VA -- locally -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Service Pack 5 for Remedy ITSM 7.6.4
Hi Everyone, Has anyone successfully installed service pack 5 to 7.6.4? If so did it really improve memory leaks via tomcat, FTS consistency, arplugin issues with Authentication Fail errors? Did it break anything else? Any input regarding experience with SP5 would be extremely useful. Thanks!! Best Regards, Melissa Gritz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java API changes in ARS v8.1
I do not have the ARS Installed, is there any way to retrieve that document? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java API changes in ARS v8.1
Well, you are looking for the changes in multiple versions 7.6.03 7.6.04 8.0 8.1 So, while I would have some of those...BMC is pretty stingy with people just sending things out in the past...I would contact BMC directly to get copies of the docs On Wed, Aug 28, 2013 at 12:43 PM, Raj ravi6...@gmail.com wrote: I do not have the ARS Installed, is there any way to retrieve that document? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java API changes in ARS v8.1
Thanks LJ for you help. I will initiate a ticket with BMC to get those. Would appreciate if you could send it across otherwise no problem at all. Forgot to mention earlier, we are on ARS upgrade path from v5.1.2 to v8.1. We have some customizations/code which is using Java API v7.5. Looking for Java API changes from ARS v7.5 onwards... since I will upgrading from ARS v7.6.04 to v8.1...do we need to make code changes at our end reviewing just ARS v7.6.04 ARS v8.1 JAVA API changes or all four different versions ARS v7.6.03, 7.6.04, 8.0 8.1. My understanding was reviewing just Java API changes of ARS v8.1 would suffice as it would be cumulative...but not sure? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB: Remedy Business Analyst -- 6+ mo. contract -- Kansas City, MO
our client, a leading financial services company, needs a Business Analyst for a contract position. This person will be responsible for gathering and defining business requirements for a full implementation of the Remedy ITSM suite. If interested, please contact: Shawn Pavey Sr. Technical Recruiter Bradford Galt 913-433-2974 s...@bgcs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
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JOB: Remedy Developer -- 6+ month contract -- Kansas City, MO
Please read the description below. If interested, please send resume to s...@bgcs.com and call 913-433-2974. Senior Remedy Developer will serve as a member of the IT Service Management (ITSM) team responsible for designing new and/or upgraded Remedy ITSM solutions. Provide expertise on feasibility and methodology of integrating BMC Remedy ITSM Suite of products into the business and providing solutions. The Remedy Engineer will perform design and development of BMC Remedy applications, both custom and out of the box configurations. Additional programming languages and background helpful. Responsibilities: - Development may include leveraging the following BMC Remedy components: ARS, ITSM, CMDB, SRM, CM, AM, and KM - Transforming business requirements into application designs - Develop and/or implement requirements as configurations or enhancements - Project estimation and delivery of development efforts on-time and on-budget - Create and/or update documentation to comply with software lifecycle methodologies - Providing users with comprehensive second-tier support to resolve end-user Remedy support incidents, problems, and change requests - Other responsibilities may include developing systems architectures, performing Remedy administration, training users, and providing guidance to developers and administrations, as well as working with peripheral teams providing integration support to BPPM and ADDM. Skills: - Ability to communicate and work effectively with a variety of individuals at all levels - Solid verbal and written communication, as well as excellent customer service skills - Experience in problem solving and troubleshooting software - Ability to work autonomously; self-starter. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OnDemand VPN connections
Lisa, we use IPSEC VPN with Remedy On Demand and it works great. Do you have any specific questions you need answered? .: Mike T :. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Wednesday, August 28, 2013 6:36 AM To: arslist@ARSLIST.ORG Subject: OnDemand VPN connections Any OnDemand customers out there by any chance? We sort of in a position where we need a persistent connection between our network and our OnDemand environments. I a cisco vpn client to access the tools servers currently, bu that requires a manual connect and disconnects if idle for a certain number of minutes. We really able to get ADDM data and email from a local server into Remedy we really need to have a persistent connection for that. If there's any OnDemand customers out there, have you set up a permanent end-to-end VPN solution. Networking's not my strong suit but in past jobs we've done site-to-site IPsec VPNs on routers with no problems. Anybody done this sort of thing with OnDemand? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy 7.6.04 and Exchange 2013
Hello, We are using Remedy 7.6.04 and plan on migrating from Exchange 2007 to Exchange 2013. Has anyone gone through this yet? I understand there are some issues with Exchange 2010 and incoming emails into Remedy so I am preparing for more incompatibility with 2013. Thank you, Heather ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using BPCU while ARS Upgrade?
1. Correct. This really doesn't change with or without overlays. This is the same as it has been since I started working with Remedy v4. - SIDE NOTE: This is also why I was very adamant on calling BS when a BMC person (or two) try to convince our organization that by using overlays customizations are now configurations. The impact, maintenance, testing and documentation needs do not change with overlays. Sure BMC code will not intentionally change your overlay or custom object like in the past when there was only one object layer but it all still has to work together. 2. There was an oversight in 7.6.04 Dev Studio where the option to convert from unmodified to custom was left out. There is a thread from last year where Doug Mueller explained and gave some options. I would think it has been added to 7.6.04 in a patch but if not my recommendation is to upgrade Dev Studio to 8.1 since you will need to do that at some point. You will then have the option to convert unmodified to custom before the server upgrade. 3. If I remember correctly the rapp service was called via run process. You could pull a full def file of the server (or multiple by object type) and search for 'rappsvc' in a text editor to find the objects that call it. Chances are since you don't have SLA there are probably only a handful of places that use it and you won't likely miss it. I seem to remember there was one or two things about HD pre 6 that used it outside of SLA. 4. That sounds reasonable. Open Windows was one of the most frequent uses for macros. It has been so long since I have done this process that what you describe sounds familiar :) 5. Technically they are buttons but you will have to adjust how they are presented in the view. If you create a Vertical Navigation field you can click Click here to attach orphaned items. This will show your menu bar buttons. If you want to make them individual buttons without a Nav field I am pretty sure there is a way but can't completely remember right now. - Ok, this was bugging me so I figured out how to do it (and it is super simple). Select the menu field from the Outline list, under Display Properties change Display Type from Menu to Button. 6. The User Tool is not phased out for AR System 7.6.04, just ITSM 7.6.04. You can still use WUT with a 7.6.04 AR System Server and non-ITSM applications. This configuration will be supported until 7.6.04 falls out of support. This is why we are sticking with ARS 7.6.04 for our Help Desk/custom environment and not moving to ARS 8.x. I am willing to be you will be fine with WUT 7.6.04 and AR System Server 8,1. It is not a supported configuration but it will work. All of us who are using WUT 7.6.04 with 8.0/8.1 raise our hands. .-. |U|_ _ | | /) (\ | | / / \ \ | | / / .-. \ \| |/ /.'`.' \ `' .' .---. | / `--. `' | \ / | | | | Jason On Tue, Aug 27, 2013 at 3:42 PM, Ravi ravi6...@gmail.com wrote: ** Thanks again! Jason. Really appreciate your help. You ROCK!!! Based on your response, I have few more questions if you don't mind: 1. So, I assume for the Customizations I recreated on ARS v7.6.04, I just have to document them thoroughly and then the only way to identify issues moving forward is to test thoroughly after upgrading to ARS v8.1 and at the same time referring to the customizations doc to make sure they were carried over. 2. Converting to Custom - when I ran upgrade from ARS v5.1.2 to v7.6.04(5.1.26.37.17.6.04) - noticed that all the custom apps/features we had in v5.1.2 were carried over to v7.6.04. Now, they appear as Unmodified Objects and when I right click on them, it only gives me an option to Convert to Overlay but not to Custom. Or do I just leave them as it is as Unmodified and then run upgrade to v8.1?(hope I won't lose all these custom apps/features) 3. RAPP Service - Is there a way to identify if we are using RAPP Service in our environment, I tried to look for form for e - SHR:Rapp..., etc but didn't find any. Basically we have only HD5.6(ITSM 5.6) and ARS5.1.2, no other ITSM apps like SLA App, etc - we have our own Custom SLA App. 4. Macros - we do have lot of ALs using Run Macro actions, so I understand they will need to be converted to AL. I see the option is available in Admin Tool v5.1. When I convert Macros into ALs, it created a new AL - Run Macro action is replaced with Open Window, etc...so do I DISABLE the old AL which had macro? 5. Menu Bar- we do have lot of customizations around menu bar, so I understand I will need to create corresponding buttons and associate to them. 6. MidTier vs User Tool - Will be going through the doc to identify and note down the
Re: OnDemand VPN connections
It sounds like Lisa is looking for a B2B (Business to business) connection. I am pretty sure either way can use IPSEC but B2B tends to be more of an always on type of connection (policy allowing of course). Jason On Wed, Aug 28, 2013 at 1:36 PM, Tomasiewicz, Mike (Information Technology) mike.tomasiew...@conagrafoods.com wrote: Lisa, we use IPSEC VPN with Remedy On Demand and it works great. Do you have any specific questions you need answered? .: Mike T :. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Wednesday, August 28, 2013 6:36 AM To: arslist@ARSLIST.ORG Subject: OnDemand VPN connections Any OnDemand customers out there by any chance? We sort of in a position where we need a persistent connection between our network and our OnDemand environments. I a cisco vpn client to access the tools servers currently, bu that requires a manual connect and disconnects if idle for a certain number of minutes. We really able to get ADDM data and email from a local server into Remedy we really need to have a persistent connection for that. If there's any OnDemand customers out there, have you set up a permanent end-to-end VPN solution. Networking's not my strong suit but in past jobs we've done site-to-site IPsec VPNs on routers with no problems. Anybody done this sort of thing with OnDemand? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using BPCU while ARS Upgrade?
WUT 7.6.04 and 8.1, aye! (especially for exporting data-all columns all rows). rp On 8/28/2013 3:15 PM, Jason Miller wrote: ** 1. Correct. This really doesn't change with or without overlays. This is the same as it has been since I started working with Remedy v4. * SIDE NOTE: This is also why I was very adamant on calling BS when a BMC person (or two) try to convince our organization that by using overlays customizations are now configurations. The impact, maintenance, testing and documentation needs do not change with overlays. Sure BMC code will not intentionally change your overlay or custom object like in the past when there was only one object layer but it all still has to work together. 2. There was an oversight in 7.6.04 Dev Studio where the option to convert from unmodified to custom was left out. There is a thread from last year where Doug Mueller explained and gave some options. I would think it has been added to 7.6.04 in a patch but if not my recommendation is to upgrade Dev Studio to 8.1 since you will need to do that at some point. You will then have the option to convert unmodified to custom before the server upgrade. 3. If I remember correctly the rapp service was called via run process. You could pull a full def file of the server (or multiple by object type) and search for 'rappsvc' in a text editor to find the objects that call it. Chances are since you don't have SLA there are probably only a handful of places that use it and you won't likely miss it. I seem to remember there was one or two things about HD pre 6 that used it outside of SLA. 4. That sounds reasonable. Open Windows was one of the most frequent uses for macros. It has been so long since I have done this process that what you describe sounds familiar :) 5. Technically they are buttons but you will have to adjust how they are presented in the view. If you create a Vertical Navigation field you can click Click here to attach orphaned items. This will show your menu bar buttons. If you want to make them individual buttons without a Nav field I am pretty sure there is a way but can't completely remember right now. * Ok, this was bugging me so I figured out how to do it (and it is super simple). Select the menu field from the Outline list, under Display Properties change Display Type from Menu to Button. 6. The User Tool is not phased out for AR System 7.6.04, just ITSM 7.6.04. You can still use WUT with a 7.6.04 AR System Server and non-ITSM applications. This configuration will be supported until 7.6.04 falls out of support. This is why we are sticking with ARS 7.6.04 for our Help Desk/custom environment and not moving to ARS 8.x. I am willing to be you will be fine with WUT 7.6.04 and AR System Server 8,1. It is not a supported configuration but it will work. All of us who are using WUT 7.6.04 with 8.0/8.1 raise our hands. .-. |U|_ _ | | /) (\ | | / / \ \ | | / / .-. \ \| |/ /.'`.' \ `' .' .---. | / `--. `' | \ / | | | | Jason On Tue, Aug 27, 2013 at 3:42 PM, Ravi ravi6...@gmail.com mailto:ravi6...@gmail.com wrote: ** Thanks again! Jason. Really appreciate your help. You ROCK!!! Based on your response, I have few more questions if you don't mind: 1. So, I assume for the Customizations I recreated on ARS v7.6.04, I just have to document them thoroughly and then the only way to identify issues moving forward is to test thoroughly after upgrading to ARS v8.1 and at the same time referring to the customizations doc to make sure they were carried over. 2. Converting to Custom - when I ran upgrade from ARS v5.1.2 to v7.6.04(5.1.26.37.17.6.04) - noticed that all the custom apps/features we had in v5.1.2 were carried over to v7.6.04. Now, they appear as Unmodified Objects and when I right click on them, it only gives me an option to Convert to Overlay but not to Custom. Or do I just leave them as it is as Unmodified and then run upgrade to v8.1?(hope I won't lose all these custom apps/features) 3. RAPP Service - Is there a way to identify if we are
Re: OnDemand VPN connections
Jason is correct - always-on, B2B VPN. We've got a meeting with a fellow from BMC next week, which hopefully falls on the days I'm not on leave, so I guess we'll see what they say. I was just curious if any other OnDemand customers has a persistent VPN - it seems there must be, there's no other way to (easily) handle incoming mail I should think. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
