Re: Error in email logs...resulting in email loss

[munesh konda]

Hello Sucharita,

Seems you are able to setup the connection with SMTP host, now you need to
check the value of SMTP timeout parameter set.

Check if connection time-outs after the mentioned time then that's fine.

But you feel that the timeout value is low then you may want to increase it.

What is your AR Email Engine version ? Is it on latest patch ?because there
were some defects related to SMTP  timeouts.

Check the below URL

https://communities.bmc.com/message/244679#244679

Hope this helps.

Thanks.

Regards
Munesh




On Thu, Nov 14, 2013 at 10:13 AM, Sucharita SINGHAL <
sucharita.sing...@st.com> wrote:

> **
>
> Hello Munesh,
>
>
>
>
>
> My server gave the following result on doing telnet to smtp server.
>
>
>
> Could you please let me know how will I get to know if this is sustained
> connection or not?
>
>
>
> pkgweb|pkgov >telnet 10.199.8.22 25
>
> Trying...
>
> Connected to 10.199.8.22.
>
> Escape character is '^]'.
>
> 220 amgldap02.dlh.st.com STMicroelectronics
>
> HELO me
>
> 250 amgldap02
>
> QUIT
>
> 221 2.0.0 Bye
>
> Connection closed by foreign host.
>
>
>
>
>
> I also did only telnet and let the server return back and received the
> following result:
>
>
>
> pkgweb|pkgov >telnet 10.199.8.22 25
>
> Trying...
>
> Connected to 10.199.8.22.
>
> Escape character is '^]'.
>
> 220 amgldap02.dlh.st.com STMicroelectronics
>
> 421 4.4.2 amgldap02 Error: timeout exceeded
>
> Connection closed by foreign host.
>
>
>
> Please help me with the understanding of the results.
>
>
>
> Thanks
>
> Regards
>
> Sucharita
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *munesh konda
>
> *Sent:* Wednesday, November 13, 2013 5:51 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error in email logs...resulting in email loss
>
>
>
> **
>
> Hello
>
>
>
> Try to check whether you are having sustained connection with SMTP Host.
>
>
>
> *How to verify SMTP connection using telnet*
>
> <-- Telnet  25
>
> --> 220 computername.domain.com SMTP Server ready
>
> <-- HELO me
>
> --> 250 OK
>
> <-- QUIT
>
> --> 221 Closing Port / Mail queued for delivery
>
> For SMTP authentication, please refer to:
> http://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx
>
>
>
> Also check whether you are passing value more than 255 characters for " To
> " field on STM:BlockedEmailMessages  form.
>
>
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
>
> Thanks.
>
>
>
> Regards
>
> Munesh
>
>
>
> On Wed, Nov 13, 2013 at 2:58 PM, Rem_Developer <
> dhananjay.deshpa...@in.fujitsu.com> wrote:
>
> **
>
> Hi Sucharita,
>
>
>
> Check the emails (to field) for any invalid addresses, if selective emails
> are not being delivered.
>
> Thank you,
>
> *Dhananjay *
>
> *From:* Sucharita SINGHAL [via ARS (Action Request System)] [mailto:
> ml-node+[hidden email]]
>
> *Sent:* 13 November 2013 12:23
> *To:* Dhananjay Deshpande
> *Subject:* Error in email logs...resulting in email loss
>
>
>
> **
>
> Hello Team,
>
>
>
> We are errors in email Logs.
>
> Selective mails are getting blocked and not being sent to smtp server.
>
>
>
> Please find the error snapshot as below:
>
> nested exception is:
>
> java.net.SocketException: Broken pipe (errno:32)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941)
>
> at
> com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918)
>
> at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322)
>
> at
> com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74)
>
> at
> com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468)
>
> at
> com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360)
>
> at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>
> at java.lang.Thread.run(Thread.java:595)
>
> Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand
>
> SEVERE: Can't send command to SMTP host;
>
>   nested exception is:
>
> java.net.SocketException: Broken pipe (errno:32)
>
> javax.mail.MessagingException: Can't send command to SMTP host;
>
>   nested exception is:
>
> java.net.SocketException: Broken pipe (errno:32)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941)
>
> at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374)
>
> at
> com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129)
>
> at
> com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:3

Re: Error in email logs...resulting in email loss

[Sucharita SINGHAL]

Thanks Munesh,

I will try the following and share.

Regards
Sucharita

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of munesh konda
Sent: Wednesday, November 13, 2013 5:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error in email logs...resulting in email loss

**
Hello

Try to check whether you are having sustained connection with SMTP Host.


How to verify SMTP connection using telnet

<-- Telnet  25

--> 220 computername.domain.com SMTP Server 
ready

<-- HELO me

--> 250 OK

<-- QUIT

--> 221 Closing Port / Mail queued for delivery

For SMTP authentication, please refer to: 
http://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx

Also check whether you are passing value more than 255 characters for " To " 
field on STM:BlockedEmailMessages  form.

SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To

Thanks.

Regards
Munesh

On Wed, Nov 13, 2013 at 2:58 PM, Rem_Developer 
mailto:dhananjay.deshpa...@in.fujitsu.com>> 
wrote:
**
Hi Sucharita,

Check the emails (to field) for any invalid addresses, if selective emails are 
not being delivered.
Thank you,
Dhananjay
From: Sucharita SINGHAL [via ARS (Action Request System)] 
[mailto:ml-node+[hidden 
email]]
Sent: 13 November 2013 12:23
To: Dhananjay Deshpande
Subject: Error in email logs...resulting in email loss

**
Hello Team,

We are errors in email Logs.
Selective mails are getting blocked and not being sent to smtp server.

Please find the error snapshot as below:
nested exception is:
java.net.SocketException: Broken pipe (errno:32)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941)
at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322)
at 
com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74)
at 
com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468)
at 
com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:595)
Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand
SEVERE: Can't send command to SMTP host;
  nested exception is:
java.net.SocketException: Broken pipe (errno:32)
javax.mail.MessagingException: Can't send command to SMTP host;
  nested exception is:
java.net.SocketException: Broken pipe (errno:32)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941)
at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374)
at 
com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129)
at 
com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:595)
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 

Re: Open Incident in new page of browser.

[Nowak, James]

Be careful doing this.  We have timeout issues from users because they lose 
track of all the windows.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it
Sent: Wednesday, November 13, 2013 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Open Incident in new page of browser.

Hi All,
i work on ITSM 7.6.4 SP5.
When i select by double click an incident (from incident management console), 
is it possible to open that incident in another page of the brower  in order to 
have accidents spread across multiple pages at once?

___
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Are, and have been for 20 years"

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Re: Open Incident in new page of browser.

[Martinez, Marcelo A]

Also try:  ++ENTER
it’s like hitting ENTER in the old User Tool ☺

MM

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it
Sent: Wednesday, November 13, 2013 12:47 PM
To: arslist@ARSLIST.ORG
Subject: R: Re: Open Incident in new page of browser.

**

wow 

Great !



Thanks very much

Pietro


Messaggio originale
Da: rjust2...@aol.com
Data: 13-nov-2013 19.39
A: mailto:arslist@ARSLIST.ORG>>
Ogg: Re: Open Incident in new page of browser.

**
This is from the Users Guide.

Can I force a second window to open?
If you press the Shift key and then click a record entry in a console or in any 
search
results table, the record opens in a second window. Also, if you hold the Shift 
key
and click a link, button, and so on, the form or dialog box associated with the 
link or
button opens in another window.
-Original Message-
From: team.rem...@libero.it 
mailto:team.rem...@libero.it>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Wed, Nov 13, 2013 1:35 pm
Subject: Open Incident in new page of browser.

Hi All,

i work on ITSM 7.6.4 SP5.

When i select by double click an incident (from incident management console),

is it possible to open that incident in another page of the brower  in order to

have accidents spread across multiple pages at once?



___

UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org

"Where the Answers Are, and have been for 20 years"
_ARSlist: "Where the Answers Are" and have been for 20 years_


_ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"

R: Re: Open Incident in new page of browser.

[team.rem...@libero.it]

wow Great !  
Thanks very muchPietro 


Messaggio originale

Da: rjust2...@aol.com

Data: 13-nov-2013 19.39

A: 

Ogg: Re: Open Incident in new page of browser.



**

This is from the Users Guide.

 


Can I force a second window to open?


If you press the Shift key and then click a record entry in a console or in any 
search


results table, the record opens in a second window. Also, if you hold the Shift 
key


and click a link, button, and so on, the form or dialog box associated with the 
link or


button opens in another window.






-Original Message-

From: team.rem...@libero.it 

To: arslist 

Sent: Wed, Nov 13, 2013 1:35 pm

Subject: Open Incident in new page of browser.









Hi All,
i work on ITSM 7.6.4 SP5.
When i select by double click an incident (from incident management console),
is it possible to open that incident in another page of the brower  in order to 
have accidents spread across multiple pages at once?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


 





_ARSlist: "Where the Answers Are" and have been for 20 years_




___
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"Where the Answers Are, and have been for 20 years"

Re: Open Incident in new page of browser.

[Roger Justice]

This is from the Users Guide.


Can I force a second window to open?
If you press the Shift key and then click a record entry in a console or in any 
search
results table, the record opens in a second window. Also, if you hold the Shift 
key
and click a link, button, and so on, the form or dialog box associated with the 
link or
button opens in another window.



-Original Message-
From: team.rem...@libero.it 
To: arslist 
Sent: Wed, Nov 13, 2013 1:35 pm
Subject: Open Incident in new page of browser.


Hi All,
i work on ITSM 7.6.4 SP5.
When i select by double click an incident (from incident management console),
is it possible to open that incident in another page of the brower  in order to 
have accidents spread across multiple pages at once?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

 

___
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"Where the Answers Are, and have been for 20 years"

Open Incident in new page of browser.

[team.rem...@libero.it]

Hi All,
i work on ITSM 7.6.4 SP5.
When i select by double click an incident (from incident management console),
is it possible to open that incident in another page of the brower  in order to 
have accidents spread across multiple pages at once?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Ok to delete Workflow/install folder?

[Hodgdon, Paul]

We are trying to clean up some disk space on our AR servers.  Is it ok to 
remove /opt/bmc/BMCRemedyITSMSuite/Workflow/install?

[Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
IT Accounts & ITSM Applications Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edu
http://accounts.unh.edu


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<>

Re: Restart Plugin Server

[Carl Wilson]

Hi,

That is kind of overkill - the AR Monitor will restart the plugin server if
the process dies, so no need to disrupt the full AR Server to restart the
plugin server (although that is an option).

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan
Sent: 13 November 2013 15:20
To: arslist@ARSLIST.ORG
Subject: Re: Restart Plugin Server

 

** 

Arserver.exe include that plug in. if u killed that arserver.exe, it will
restart the plug in too

On Nov 13, 2013 8:19 PM, "Carl Wilson"  wrote:

** 

Hi,

If on Windows, you can kill the plugin process from Task Manager - If
Unix/Linux, you kill the associated plugin process from the command line.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: 13 November 2013 14:48
To: arslist@ARSLIST.ORG
Subject: Restart Plugin Server

 

** 

Hi all,

 

We have a production issue - how do I restart the plugin server?

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Adding new value in Status Reason field

[Bipin Bhavsar]

Hi Marek,

Thanks for the info. So nice of you.

i will reply for any query while installing.

Thanks a lot.

-Warm Regards
Bipin Bhavsar


On Wed, Nov 13, 2013 at 6:22 PM, Rüdiger Tams  wrote:

> **
> yes, true, that is a possible way...
>
> additionally you can set up and configure the ARS Object List (mid tier)
> to be able to search
> for forms available on your System and be able to open them...
>
> HTH
>   Rüdiger
>
>   *Von:* Marek Ceizel 
> *An:* arslist@ARSLIST.ORG
> *Gesendet:* 11:19 Mittwoch, 13.November 2013
> *Betreff:* Re: Adding new value in Status Reason field
>
> Hi Neha,
>
>
> you can paste any form name directly at the end of the page link which you
> see in internet explorer withing the arsystem.
>
> e.g.
> http://arsystem7604:8080/arsys/forms/arsystem7604/SYS:StatusReason Menu
> Items
>
>
> opens directly the SYS:Status Reason Menu Items form on my system.
> Just login to your system and use my link (change the server name, port
> and the name after froms/ to you values).
>
>
> I hope this was what you asked for :)
>
> best regards
> Marek
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"

Re: Restart Plugin Server

[Suresh Loganathan]

Arserver.exe include that plug in. if u killed that arserver.exe, it will
restart the plug in too
On Nov 13, 2013 8:19 PM, "Carl Wilson"  wrote:

> **
>
> Hi,
>
> If on Windows, you can kill the plugin process from Task Manager - If
> Unix/Linux, you kill the associated plugin process from the command line.
>
>
> --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
> http://www.missingpiecessoftware.com/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Kathy Morris
> *Sent:* 13 November 2013 14:48
> *To:* arslist@ARSLIST.ORG
> *Subject:* Restart Plugin Server
>
>
>
> **
>
> Hi all,
>
>
>
> We have a production issue – how do I restart the plugin server?
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: Restart Plugin Server

[Carl Wilson]

Hi,

If on Windows, you can kill the plugin process from Task Manager - If
Unix/Linux, you kill the associated plugin process from the command line.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: 13 November 2013 14:48
To: arslist@ARSLIST.ORG
Subject: Restart Plugin Server

 

** 

Hi all,

 

We have a production issue - how do I restart the plugin server?

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Restart Plugin Server

[Kathy Morris]

Hi all,

 

We have a production issue - how do I restart the plugin server?


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KM Results panel - doesn't sort on STATUS

[Alan Truelove]

Using KM Console (in Midtier ) we notice that the Search Results do not sort on 
the Status field. (The other fields sort OK). 

Status includes assorted values-- In progress, Published  etc
(I have a ticket into BMC).  

(In direct client tool mode, no such problem)


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Re: Error in email logs...resulting in email loss

[Ben Cantatore]

Sucharita,

I haven't worked with Remedy for the last two years, so I'm going to 
tentatively offer this advise.  Your log shows:

SEVERE: Value does not fall within the limits specified for the field (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork

If you know which emails are not making it out, I'd examine them and the 
STM:BlockedEmailMessages form and try to determine which field is getting 
pushed into a field that is only 255 characters where the email field can 
exceed 255 characters.




From:   Sucharita SINGHAL 
To: arslist@ARSLIST.ORG, 
Date:   11/13/2013 01:53 AM
Subject:Error in email logs...resulting in email loss
Sent by:"Action Request System discussion list(ARSList)" 




** 
Hello Team,
 
We are errors in email Logs.
Selective mails are getting blocked and not being sent to smtp server.
 
Please find the error snapshot as below:
nested exception is:
java.net.SocketException: Broken pipe (errno:32)
at 
com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953)
at 
com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941)
at 
com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918)
at 
com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643)
at 
com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322)
at 
com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74)
at 
com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468)
at 
com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360)
at 
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:595)
Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand
SEVERE: Can't send command to SMTP host;
  nested exception is:
java.net.SocketException: Broken pipe (errno:32)
javax.mail.MessagingException: Can't send command to SMTP host;
  nested exception is:
java.net.SocketException: Broken pipe (errno:32)
at 
com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953)
at 
com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941)
at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374)
at 
com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129)
at 
com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317)
at 
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:595)
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:54 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:55 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:56 AM com.sun.mail.smtp.SMTPTransport rcptTo
SEVERE: Invalid Addresses;
  nested exception is:
class javax.mail.SendFailedException: 504 5.5.2 : 
Recipient address rejected: need fully-qualified address
 
javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
class javax.mail

Re: User form changes in 7.1.0

[Randeep Atwal]

Glad I could help, I just had a nagging suspicion that was it, and sometimes
it¹s stuff like that that you would never think to check :-)

From:  Dave Barber 
Reply-To:  
Date:  Wed, 13 Nov 2013 13:37:10 +
To:  
Subject:  Re: User form changes in 7.1.0

** 
Hands head in shame; no - I hadn't checked on that.  And that has resolved
it :)

Many, many thanks.


On 13 November 2013 13:25, Randeep Atwal  wrote:
> ** 
> You probably already did this but just checking - Did you check the
> permissions assigned on the request id / entryid on the user form?
> 
> 
>  
>From: Dave Barber
> Sent: Wednesday, November 13, 2013 8:20 AM
> To: arslist@ARSLIST.ORG
> Reply To: arslist@ARSLIST.ORG
> Subject: User form changes in 7.1.0
> 
> ** 
> All,
> 
> We've just upgraded our production incident servers from ARS 7.0.1 patch 012
> to ARS 7.1.0 patch 011 (with the intention of upgrading to 7.6.04 early next
> year).
> 
> It appeared as though everything ran without issue during the migration, and
> our applications have been running without issue for over a week, we've just
> been informed of a problem.
> 
> Our (internal) service desk were given an option for resetting AR User
> passwords :
> - permissions group created "password resets"
> - add group as sub-admin to the user form
> - give "password reset" group write permission to the password field
> - add "password reset" group to users who want to reset passwords
> - write a simple little application that allowed the service desk to browse
> for accounts, click a button and a password would be mailed to the requester.
> 
> All worked well.
> 
> Except it doesn't work in 7.1.0.  It looks like a row level permission issue -
> despite double checking that everything is configured as it was before, the
> service desk staff can only see their own profile.
> 
> Any ideas what changed in 7.1.0 onwards to cause this?
> 
> Regards
> 
> Dave Barber
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: User form changes in 7.1.0

[Dave Barber]

Hands head in shame; no - I hadn't checked on that.  And that has resolved
it :)

Many, many thanks.


On 13 November 2013 13:25, Randeep Atwal  wrote:

> **
> You probably already did this but just checking - Did you check the
> permissions assigned on the request id / entryid on the user form?
>
>
>   *From: *Dave Barber
> *Sent: *Wednesday, November 13, 2013 8:20 AM
> *To: *arslist@ARSLIST.ORG
> *Reply To: *arslist@ARSLIST.ORG
> *Subject: *User form changes in 7.1.0
>
> **
> All,
>
> We've just upgraded our production incident servers from ARS 7.0.1 patch
> 012 to ARS 7.1.0 patch 011 (with the intention of upgrading to 7.6.04 early
> next year).
>
> It appeared as though everything ran without issue during the migration,
> and our applications have been running without issue for over a week, we've
> just been informed of a problem.
>
> Our (internal) service desk were given an option for resetting AR User
> passwords :
> - permissions group created "password resets"
> - add group as sub-admin to the user form
> - give "password reset" group write permission to the password field
> - add "password reset" group to users who want to reset passwords
> - write a simple little application that allowed the service desk to
> browse for accounts, click a button and a password would be mailed to the
> requester.
>
> All worked well.
>
> Except it doesn't work in 7.1.0.  It looks like a row level permission
> issue - despite double checking that everything is configured as it was
> before, the service desk staff can only see their own profile.
>
> Any ideas what changed in 7.1.0 onwards to cause this?
>
> Regards
>
> Dave Barber
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: User form changes in 7.1.0

[Randeep Atwal]

**
‎You probably already did this but just checking - Did you check the permissions assigned on the request id / entryid on the user form? From: Dave BarberSent: Wednesday, November 13, 2013 8:20 AMTo: arslist@ARSLIST.ORGReply To: arslist@ARSLIST.ORGSubject: User form changes in 7.1.0**
All,We've just upgraded our production incident servers from ARS 7.0.1 patch 012 to ARS 7.1.0 patch 011 (with the intention of upgrading to 7.6.04 early next year).
It appeared as though everything ran without issue during the migration, and our applications have been running without issue for over a week, we've just been informed of a problem.Our (internal) service desk were given an option for resetting AR User passwords :
- permissions group created "password resets"- add group as sub-admin to the user form- give "password reset" group write permission to the password field- add "password reset" group to users who want to reset passwords
- write a simple little application that allowed the service desk to browse for accounts, click a button and a password would be mailed to the requester.All worked well.Except it doesn't work in 7.1.0.  It looks like a row level permission issue - despite double checking that everything is configured as it was before, the service desk staff can only see their own profile.
Any ideas what changed in 7.1.0 onwards to cause this?RegardsDave Barber
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

User form changes in 7.1.0

[Dave Barber]

All,

We've just upgraded our production incident servers from ARS 7.0.1 patch
012 to ARS 7.1.0 patch 011 (with the intention of upgrading to 7.6.04 early
next year).

It appeared as though everything ran without issue during the migration,
and our applications have been running without issue for over a week, we've
just been informed of a problem.

Our (internal) service desk were given an option for resetting AR User
passwords :
- permissions group created "password resets"
- add group as sub-admin to the user form
- give "password reset" group write permission to the password field
- add "password reset" group to users who want to reset passwords
- write a simple little application that allowed the service desk to browse
for accounts, click a button and a password would be mailed to the
requester.

All worked well.

Except it doesn't work in 7.1.0.  It looks like a row level permission
issue - despite double checking that everything is configured as it was
before, the service desk staff can only see their own profile.

Any ideas what changed in 7.1.0 onwards to cause this?

Regards

Dave Barber

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Re: Adding new value in Status Reason field

[Rüdiger Tams]

yes, true, that is a possible way...
 
additionally you can set up and configure the ARS Object List (mid tier) to be 
able to search
for forms available on your System and be able to open them...
 
HTH
 Rüdiger

Von: Marek Ceizel 
>An: arslist@ARSLIST.ORG 
>Gesendet: 11:19 Mittwoch, 13.November 2013
>Betreff: Re: Adding new value in Status Reason field
>
>
>Hi Neha,
>
>
>you can paste any form name directly at the end of the page link which you see 
>in internet explorer withing the arsystem.
>
>e.g.
>http://arsystem7604:8080/arsys/forms/arsystem7604/SYS:StatusReason Menu Items
>
>opens directly the SYS:Status Reason Menu Items form on my system.
>Just login to your system and use my link (change the server name, port and 
>the name after froms/ to you values).
>
>
>I hope this was what you asked for :)
>
>best regards
>Marek
>
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>
>

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Re: Error in email logs...resulting in email loss

[munesh konda]

Hello

Try to check whether you are having sustained connection with SMTP Host.

How to verify SMTP connection using telnet

<-- Telnet  25

--> 220 computername.domain.com SMTP Server ready

<-- HELO me

--> 250 OK

<-- QUIT

--> 221 Closing Port / Mail queued for delivery

For SMTP authentication, please refer to:
http://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx

Also check whether you are passing value more than 255 characters for " To
" field on STM:BlockedEmailMessages  form.

SEVERE: Value does not fall within the limits specified for the field  (max
length - 255) : STM:BlockedEmailMessages : To

Thanks.

Regards
Munesh

On Wed, Nov 13, 2013 at 2:58 PM, Rem_Developer <
dhananjay.deshpa...@in.fujitsu.com> wrote:

> **
>
> Hi Sucharita,
>
>
>
> Check the emails (to field) for any invalid addresses, if selective emails
> are not being delivered.
>
>  Thank you,
>
> *Dhananjay *
>
> *From:* Sucharita SINGHAL [via ARS (Action Request System)] [mailto:
> ml-node+[hidden email]]
>
> *Sent:* 13 November 2013 12:23
> *To:* Dhananjay Deshpande
> *Subject:* Error in email logs...resulting in email loss
>
>
>
> **
>
> Hello Team,
>
>
>
> We are errors in email Logs.
>
> Selective mails are getting blocked and not being sent to smtp server.
>
>
>
> Please find the error snapshot as below:
>
> nested exception is:
>
> java.net.SocketException: Broken pipe (errno:32)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941)
>
> at
> com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918)
>
> at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322)
>
> at
> com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74)
>
> at
> com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468)
>
> at
> com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360)
>
> at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>
> at java.lang.Thread.run(Thread.java:595)
>
> Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand
>
> SEVERE: Can't send command to SMTP host;
>
>   nested exception is:
>
> java.net.SocketException: Broken pipe (errno:32)
>
> javax.mail.MessagingException: Can't send command to SMTP host;
>
>   nested exception is:
>
> java.net.SocketException: Broken pipe (errno:32)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941)
>
> at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374)
>
> at
> com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129)
>
> at
> com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317)
>
> at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>
> at java.lang.Thread.run(Thread.java:595)
>
> Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:54 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the

Re: Adding new value in Status Reason field

[freeangel]

tesst

On 13/11/2013 06:57, Neha Khandelwal wrote:

**
Hi Rüdiger,

Thanks For this link. It really helped me to undestand the process.
I am still not clear on one point-
1. create new entry in SYS: Status Reason Menu Items Form, using the
same information given in the Status_Reason_Hidden
 
My question is, how I will be able to access form SYS:Status Reason
Menu Items through ITSM URL application (BMC ITSM 7.6). I do not find
any direct link to open this form through application.
 
Is this approach I should follow to open this form in new mode.
1. Edit  Entry Point property of this form, to make it accissible
through Application List of Home Page.
 
Thanks in advance.
 
Regards
Neha Khandelwal

On Tue, Nov 12, 2013 at 7:41 PM, Rüdiger Tams  
wrote:



**

Hi Neha,
 
there is a description available how to do this:
see https://communities.bmc.com/message/89046#89046 [2]
 
I think it is still valid. :)

 
HTH
Regards
Rüdiger
 


VON: Neha Khandelwal 
AN: arslist@ARSLIST.ORG
GESENDET: 6:55 Dienstag, 12.November 2013
BETREFF: Adding new value in Status Reason field

Hi List,

Can anyone please assist me with process of adding new values in 
Sattus Reason field.
Through Custom Configuration tab alo, Ia m not able to find link to 
access form, from which I can add more values into Status Reason 
field.


Thanks in advance.

Regards
Neha Khandelwal

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_ARSlist: "Where the Answers Are" and have been for 20 years_


 _ARSlist: "Where the Answers Are" and have been for 20 years_

Links:
--
[1] http://www.arslist.org/
[2] https://communities.bmc.com/message/89046#89046


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Re: Adding new value in Status Reason field

[Marek Ceizel]

Hi Neha,


you can paste any form name directly at the end of the page link which you see 
in internet explorer withing the arsystem.

e.g.
http://arsystem7604:8080/arsys/forms/arsystem7604/SYS:Status Reason Menu Items

opens directly the SYS:Status Reason Menu Items form on my system.
Just login to your system and use my link (change the server name, port and the 
name after froms/ to you values).


I hope this was what you asked for :)

best regards
Marek

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Re: Error in email logs...resulting in email loss

[Rem_Developer]

Hi Sucharita,

Check the emails (to field) for any invalid addresses, if selective emails are 
not being delivered.
Thank you,
Dhananjay
From: Sucharita SINGHAL [via ARS (Action Request System)] 
[mailto:ml-node+s1093659n7593586...@n2.nabble.com]
Sent: 13 November 2013 12:23
To: Dhananjay Deshpande
Subject: Error in email logs...resulting in email loss

**
Hello Team,

We are errors in email Logs.
Selective mails are getting blocked and not being sent to smtp server.

Please find the error snapshot as below:
nested exception is:
java.net.SocketException: Broken pipe (errno:32)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941)
at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322)
at 
com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74)
at 
com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468)
at 
com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:595)
Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand
SEVERE: Can't send command to SMTP host;
  nested exception is:
java.net.SocketException: Broken pipe (errno:32)
javax.mail.MessagingException: Can't send command to SMTP host;
  nested exception is:
java.net.SocketException: Broken pipe (errno:32)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941)
at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374)
at 
com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129)
at 
com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:595)
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:54 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:55 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Value does not fall within the limits specified for the field  (max 
length - 255) : STM:BlockedEmailMessages : To
Nov 13, 2013 11:00:56 AM com.sun.mail.smtp.SMTPTransport rcptTo
SEVERE: Invalid Addresses;
  nested exception is:
class javax.mail.SendFailedException: 504 5.5.2 : Recipient 
address rejected: need fully-qualified address

javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
class javax.mail.SendFailedException: 504 5.5.2 : Recipient 
address rejected: need fully-qualified address

at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:323)
at 
com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74)
at 
com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468)
at 
com.

Add Image (icon) on HPD:Help Desk.

[team.rem...@libero.it]

Hi all,
i need to add an image (icon)  on hpd:help desk (ITSM 7.6.04 SP5).
i've tried to use a buttom as image, but the result it's so clear !

Can you help me ?
thanks in advance.

Pietro 

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