moving to new hosts - license questions
Hi List, we are planning to move our 7.0.0.1 servergroup to new hosts. As I understand, the licenses are generated using some system information (MAC? SN?). Is there a way to move existing licenses to new hosts or do we need BMC to generate new licenses? It would be great if someone could give me a quick recap of the process, a link would also do. Thanks in advance, Regards, Michael ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bernd Geilen, Katharina Herrmann, Martin Krebs, Remco Nieland. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: moving to new hosts - license questions
Hi, If you login to the support web site, it is easy to find the license-purge: http://www.bmc.com/support/reg/purgelicense-5034.html?c=n You need the hostid of the new host, and the most robust way would be to install your AR Server and check this through a client and open the add/remove licenses form from the admin console. This is also where you can find the old key from the current server. But on most systems, for example Linux and Windows, the hostid is the primary NIC mac address. Hexadecimal, Lower case, and without separator. As long as I remember, you have had a 60 day grace period to actually complete the transfer to the new server before your old one needs to be shut down. My guess is that this could be negotiable depending on your situation and needs. Sometimes your old licenses are not found, or have become mixed up during your history with Remedy/BMC. If that is the case you should be able to request a temporary trial license to be able to start the process. When everything is sorted, you delete the trial license and add the real one. Note that the only license that actually has a key nowadays, and needs to be purged/requested, is the AR Server license key. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi List, we are planning to move our 7.0.0.1 servergroup to new hosts. As I understand, the licenses are generated using some system information (MAC? SN?). Is there a way to move existing licenses to new hosts or do we need BMC to generate new licenses? It would be great if someone could give me a quick recap of the process, a link would also do. Thanks in advance, Regards, Michael ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bernd Geilen, Katharina Herrmann, Martin Krebs, Remco Nieland. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Error with Developer Studio after install on Windows 7 64 bit
I'm installing developer studio 7.5 patch 8. Our company has upgraded all of our desktops to windows 7 and I am having issues with developer studio on Windows 7 64 bit. After I launch it the login screen doesn't show and plugins do not seem to load. I found this log file in my workspace. I took a snippet of the errors and have opened a ticket w/ BMC. Just hoping maybe someone has run into this issue before: java.version=1.6.0_45 java.vendor=Sun Microsystems Inc. BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US Command-line arguments: -os win32 -ws win32 -arch x86 !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387 !MESSAGE An error occurred while automatically activating bundle com.bmc.arsys.studio.api (6). !STACK 0 org.osgi.framework.BundleException: The activator com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is invalid at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346) at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265) at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400) . . . . at java.lang.reflect.Method.invoke(Method.java:597) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504) at org.eclipse.equinox.launcher.Main.run(Main.java:1236) Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll: Can't find dependent libraries Anyone seen this before and have any suggestions? Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error with Developer Studio after install on Windows 7 64 bit
Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 32 Bit Java On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.com wrote: ** I’m installing developer studio 7.5 patch 8. Our company has upgraded all of our desktops to windows 7 and I am having issues with developer studio on Windows 7 64 bit. After I launch it the login screen doesn’t show and plugins do not seem to load. I found this log file in my workspace. I took a snippet of the errors and have opened a ticket w/ BMC. Just hoping maybe someone has run into this issue before: java.version=1.6.0_45 java.vendor=Sun Microsystems Inc. BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US Command-line arguments: -os win32 -ws win32 -arch x86 !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387 !MESSAGE An error occurred while automatically activating bundle com.bmc.arsys.studio.api (6). !STACK 0 org.osgi.framework.BundleException: The activator com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is invalid at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346) at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265) at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400) . . . . at java.lang.reflect.Method.invoke(Method.java:597) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504) at org.eclipse.equinox.launcher.Main.run(Main.java:1236) Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll: Can't find dependent libraries Anyone seen this before and have any suggestions? Thanks, Sean _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error with Developer Studio after install on Windows 7 64 bit
I pointed it to the 32 bit I have installed (I also have the 64 bit installed in a different directory. It is also a different version). The 32 bit version I am using is this: Java verison 1.6.0_45 Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, December 13, 2013 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 32 Bit Java On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote: ** I'm installing developer studio 7.5 patch 8. Our company has upgraded all of our desktops to windows 7 and I am having issues with developer studio on Windows 7 64 bit. After I launch it the login screen doesn't show and plugins do not seem to load. I found this log file in my workspace. I took a snippet of the errors and have opened a ticket w/ BMC. Just hoping maybe someone has run into this issue before: java.version=1.6.0_45 java.vendor=Sun Microsystems Inc. BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US Command-line arguments: -os win32 -ws win32 -arch x86 !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387 !MESSAGE An error occurred while automatically activating bundle com.bmc.arsys.studio.api (6). !STACK 0 org.osgi.framework.BundleException: The activator com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is invalid at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346) at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265) at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400) . . . . at java.lang.reflect.Method.invoke(Method.java:597) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504) at org.eclipse.equinox.launcher.Main.run(Main.java:1236) Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll: Can't find dependent libraries Anyone seen this before and have any suggestions? Thanks, Sean _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] OpCat menu on Mid-Tier isn't matching WUT
I know you mentioned there are no changes, however just to make sure why don't you take database logs on both mid tier and wut and compare the SQL queries that fire on selection of menu. This is a parallel route I would take to the routes mentioned above not to waste time. - Karthik On Dec 13, 2013 12:03 PM, Theo Fondse theo.fon...@gmail.com wrote: ** Ken, Also press Ctrl-F5 on the browser after it displays the weird web-page. That forces it to request a fresh uncached copy from the server of the current page. Sometimes your proxy server also caches your web pages, (including Mid-Tier pages) which could also explain the weirdness and make it seem as if clearing the Mid-Tier (or local) cache does not help. HTH. Best Regards, Theo Fondse On Thu, Dec 12, 2013 at 5:29 PM, Cecil, Ken kce...@hubbell.com wrote: ** Yep. Forgot to mention that I did clear all the temporary internet files on the local user side and the menu is still not correct. Also, This is all users. Ken. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Stroud, Natalie K *Sent:* Thursday, December 12, 2013 10:18 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] OpCat menu on Mid-Tier isn't matching WUT ** Ken: Be sure to completely clear the web browser cache on the local machine after flushing the MT cache. By “completely”, I mean remove *every*file in the web browser’s cache. (For instance, with IE, this is the Temporary Internet Files folder in the logged-in user’s Windows profile). Then check again. *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Cecil, Ken *Sent:* Thursday, December 12, 2013 8:07 AM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] OpCat menu on Mid-Tier isn't matching WUT ** Today for some reason the some of the Operational Categorization menu items are missing on the Mid Tier but they are showing up properly in the windows user tool. There have been no recent changes. I tried flushing the Mid Tier cache but the menu is still not behaving correctly. Here is what I see in the Mid Tier… Here is what I see in WUT… As you can see there are supposed to be 15 items on Tier 2 when Tier 1 is “Service Request” Anybody see weirdness like this before. Any suggestions. It is ARS 7.5 ITSM 7.6 and I have fluched the mid tier. I guess I could restart it off hours but still am not sure if that will resolve the issue. Ken Cecil -- Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error with Developer Studio after install on Windows 7 64 bit
Sean, in 7.5, I don't believe that you 'point' the Dev Studio to a particular Java. The best way I have found is to ensure that the 32 Bit Java is in your path before the 64 Bit. On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.com wrote: ** I pointed it to the 32 bit I have installed (I also have the 64 bit installed in a different directory. It is also a different version). The 32 bit version I am using is this: Java verison 1.6.0_45 Thanks, Sean *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, December 13, 2013 9:05 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Error with Developer Studio after install on Windows 7 64 bit ** Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 32 Bit Java On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.com wrote: ** I’m installing developer studio 7.5 patch 8. Our company has upgraded all of our desktops to windows 7 and I am having issues with developer studio on Windows 7 64 bit. After I launch it the login screen doesn’t show and plugins do not seem to load. I found this log file in my workspace. I took a snippet of the errors and have opened a ticket w/ BMC. Just hoping maybe someone has run into this issue before: java.version=1.6.0_45 java.vendor=Sun Microsystems Inc. BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US Command-line arguments: -os win32 -ws win32 -arch x86 !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387 !MESSAGE An error occurred while automatically activating bundle com.bmc.arsys.studio.api (6). !STACK 0 org.osgi.framework.BundleException: The activator com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is invalid at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346) at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265) at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400) . . . . at java.lang.reflect.Method.invoke(Method.java:597) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504) at org.eclipse.equinox.launcher.Main.run(Main.java:1236) Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll: Can't find dependent libraries Anyone seen this before and have any suggestions? Thanks, Sean _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Webservice DATE in XML Standard Format Issue
I am calling a third-party WSDL from Remedy (Set Fields Action)... I need to be able to send over the Date (Remedy Date Field) in my request. Remedy is unable to send the DATE in XML standard format. Any suggestions? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stop/Decrease Email Logging
A similar line is already in that file: com.bmc.arsys.emaildaemon.level=SEVERE Will do that same thing? Also, I know there are lots of other Java processes running. Would they be impacted by this change? Here is a sample of the messages, of which there 1000s: Successfully connected at Dec 13, 2013 8:18:31 AM javax.mail.MessagingException: Could not connect to SMTP host: amailserver port: 25, response: 421 at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370) at javax.mail.Service.connect(Service.java:275) at com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243) at com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69) at com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167) at com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:166) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) at java.lang.Thread.run(Thread.java:662) javax.mail.MessagingException: Could not connect to SMTP host: amailserver port: 25, response: 421 at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370) at javax.mail.Service.connect(Service.java:275) at com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243) at com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69) at com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167) at com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:371) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:184) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) at java.lang.Thread.run(Thread.java:662) Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice DATE in XML Standard Format Issue
Note: I am attempting to use the Webservice Standard Format for DATE = -MM-DD ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error with Developer Studio after install on Windows 7 64 bit
Have you tried installing dev studio in a different directory from the default. Also maybe move/delete your workspace and start fresh. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, December 13, 2013 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Sean, in 7.5, I don't believe that you 'point' the Dev Studio to a particular Java. The best way I have found is to ensure that the 32 Bit Java is in your path before the 64 Bit. On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote: ** I pointed it to the 32 bit I have installed (I also have the 64 bit installed in a different directory. It is also a different version). The 32 bit version I am using is this: Java verison 1.6.0_45 Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, December 13, 2013 9:05 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 32 Bit Java On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote: ** I'm installing developer studio 7.5 patch 8. Our company has upgraded all of our desktops to windows 7 and I am having issues with developer studio on Windows 7 64 bit. After I launch it the login screen doesn't show and plugins do not seem to load. I found this log file in my workspace. I took a snippet of the errors and have opened a ticket w/ BMC. Just hoping maybe someone has run into this issue before: java.version=1.6.0_45 java.vendor=Sun Microsystems Inc. BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US Command-line arguments: -os win32 -ws win32 -arch x86 !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387 !MESSAGE An error occurred while automatically activating bundle com.bmc.arsys.studio.api (6). !STACK 0 org.osgi.framework.BundleException: The activator com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is invalid at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346) at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265) at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400) . . . . at java.lang.reflect.Method.invoke(Method.java:597) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504) at org.eclipse.equinox.launcher.Main.run(Main.java:1236) Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll: Can't find dependent libraries Anyone seen this before and have any suggestions? Thanks, Sean _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stop/Decrease Email Logging
com.bmc.arsys.emaildaemon.level=SEVERE is for file log. Your problem is for logging into form. You need to use com.bmc.arsys.emaildaemon.ARSystemHandler.level=SEVERE This will not impact other java process. From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Frank Caruso [caruso.fr...@gmail.com] Sent: Friday, December 13, 2013 8:34 PM To: arslist@ARSLIST.ORG Subject: Re: Stop/Decrease Email Logging A similar line is already in that file: com.bmc.arsys.emaildaemon.level=SEVERE Will do that same thing? Also, I know there are lots of other Java processes running. Would they be impacted by this change? Here is a sample of the messages, of which there 1000s: Successfully connected at Dec 13, 2013 8:18:31 AM javax.mail.MessagingException: Could not connect to SMTP host: amailserver port: 25, response: 421 at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370) at javax.mail.Service.connect(Service.java:275) at com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243) at com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69) at com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167) at com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:166) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) at java.lang.Thread.run(Thread.java:662) javax.mail.MessagingException: Could not connect to SMTP host: amailserver port: 25, response: 421 at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370) at javax.mail.Service.connect(Service.java:275) at com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243) at com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69) at com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167) at com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:371) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:184) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) at java.lang.Thread.run(Thread.java:662) Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Email Service Crashing - IMAP
So we just recently migrated off MAPI to IMAP and from Exchange 2013 to an hMail server for our email. Since doing so our emails have been processing much faster and it no longer experiences the Exchange 2013 MAPI import problems. However, now we have an issue where occasionally the Email Service will just stop processing inbound emails, like once or twice a day. Today I was able to get a copy of the log before someone else restarted the mail service, below is what the log file is spitting out. Does anyone have any ideas what that could possibly mean and any advice on how to correct it? Exception in thread AG005056AB6928BIdhSwaeQ-DAkbUD java.lang.NullPointerException at javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931) at com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) Dec 13, 2013 11:11:39 AM com.bmc.arsys.emaildaemon.ThreadPool run WARNING: Restarting Thread Dec 13, 2013 11:12:24 AM com.sun.mail.util.BASE64DecoderStream decode SEVERE: Error in encoded stream: found valid base64 character after a padding character (=), the 10 most recent characters were: xmlns:v=3 java.io.IOException: Error in encoded stream: found valid base64 character after a padding character (=), the 10 most recent characters were: xmlns:v=3 at com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:284) at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:135) at java.io.FilterInputStream.read(Unknown Source) at com.bmc.arsys.emaildaemon.ReceiverModule.writeToTempFile(ReceiverModule.java:1434) at com.bmc.arsys.emaildaemon.ReceiverModule.createAttachmentEntry(ReceiverModule.java:1533) at com.bmc.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java:915) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:327) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) Exception in thread AG005056AB6928BIdhSwaeQ-DAkbUD java.lang.NullPointerException at javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931) at com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) Dec 13, 2013 11:14:39 AM com.bmc.arsys.emaildaemon.ThreadPool run WARNING: Restarting Thread Thanks a lot! [Description: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5] Connect with us:interpublic.comhttp://www.interpublic.com/ Twitterhttps://twitter.com/#%21/interpublicipg Facebookhttps://www.facebook.com/InterpublicGroup Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com Lync Communcatorsip:levi.lippinc...@na.corp.ipgnetwork.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 Talent is a Gift; But Character is a Choice. -Matt Grotewold- This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.pnginline: image002.pnginline: image003.png
How to transport files to a mainframe
Hello, We have a need to create a text file for every ITSM Change request (one record per file) and transport it to a location where a mainframe job can pick it up for processing. Does anyone have any suggestions on how this can be done? Thanks!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Service Crashing - IMAP
I vaguely recall a number of email engine fixes regarding mime encoding on
7.6.04 SP5 ... If that's applicable to your situation
- Andy
On Friday, December 13, 2013, Lippincott, Levi (OMA-GIS) wrote:
**
So we just recently migrated off MAPI to IMAP and from Exchange 2013 to an
hMail server for our email. Since doing so our emails have been processing
much faster and it no longer experiences the Exchange 2013 MAPI import
problems.
However, now we have an issue where occasionally the Email Service will
just stop processing inbound emails, like once or twice a day. Today I was
able to get a copy of the log before someone else restarted the mail
service, below is what the log file is spitting out.
Does anyone have any ideas what that could possibly mean and any advice on
how to correct it?
Exception in thread AG005056AB6928BIdhSwaeQ-DAkbUD
java.lang.NullPointerException
at
javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931)
at
com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325)
at
com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297)
at java.lang.Thread.run(Unknown Source)
Dec 13, 2013 11:11:39 AM com.bmc.arsys.emaildaemon.ThreadPool run
WARNING: Restarting Thread
Dec 13, 2013 11:12:24 AM com.sun.mail.util.BASE64DecoderStream decode
SEVERE: Error in encoded stream: found valid base64 character after a
padding character (=), the 10 most recent characters were: xmlns:v=3
java.io.IOException: Error in encoded stream: found valid base64 character
after a padding character (=), the 10 most recent characters were:
xmlns:v=3
at
com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:284)
at
com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:135)
at java.io.FilterInputStream.read(Unknown Source)
at
com.bmc.arsys.emaildaemon.ReceiverModule.writeToTempFile(ReceiverModule.java:1434)
at
com.bmc.arsys.emaildaemon.ReceiverModule.createAttachmentEntry(ReceiverModule.java:1533)
at
com.bmc.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java:915)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:327)
at
com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297)
at java.lang.Thread.run(Unknown Source)
Exception in thread AG005056AB6928BIdhSwaeQ-DAkbUD
java.lang.NullPointerException
at
javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931)
at
com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830)
at
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325)
at
com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297)
at java.lang.Thread.run(Unknown Source)
Dec 13, 2013 11:14:39 AM com.bmc.arsys.emaildaemon.ThreadPool run
WARNING: Restarting Thread
Thanks a lot!
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*Levi Lippincott /* Remedy Administrator
+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com javascript:_e({}, 'cvml',
'levi.lippinc...@interpublic.com');
Lync Communcator
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*Interpublic Group *6825 Pine Street, Omaha, NE 68106
*Talent is a Gift; But Character is a Choice. -Matt Grotewold-*
This message contains information which may be confidential and
privileged. Unless you are the intended recipient (or authorized to receive
this message for the intended recipient), you may not use, copy,
disseminate or disclose to anyone the message or any information contained
in the message. If you have received the message in error, please advise
the sender by reply e-mail, and delete the message. Thank you very much.
_ARSlist: Where the Answers Are and have been for 20 years_
___
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Where the Answers Are, and have been for 20 years
Re: Email Service Crashing - IMAP
Andy, I wish it was, sorry I should have specified. We are on 7.5 patch 008. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 Talent is a Gift; But Character is a Choice. -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox Sent: Friday, December 13, 2013 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: Email Service Crashing - IMAP ** I vaguely recall a number of email engine fixes regarding mime encoding on 7.6.04 SP5 ... If that's applicable to your situation - Andy On Friday, December 13, 2013, Lippincott, Levi (OMA-GIS) wrote: ** So we just recently migrated off MAPI to IMAP and from Exchange 2013 to an hMail server for our email. Since doing so our emails have been processing much faster and it no longer experiences the Exchange 2013 MAPI import problems. However, now we have an issue where occasionally the Email Service will just stop processing inbound emails, like once or twice a day. Today I was able to get a copy of the log before someone else restarted the mail service, below is what the log file is spitting out. Does anyone have any ideas what that could possibly mean and any advice on how to correct it? Exception in thread AG005056AB6928BIdhSwaeQ-DAkbUD java.lang.NullPointerException at javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931) at com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) Dec 13, 2013 11:11:39 AM com.bmc.arsys.emaildaemon.ThreadPool run WARNING: Restarting Thread Dec 13, 2013 11:12:24 AM com.sun.mail.util.BASE64DecoderStream decode SEVERE: Error in encoded stream: found valid base64 character after a padding character (=), the 10 most recent characters were: xmlns:v=3 java.io.IOException: Error in encoded stream: found valid base64 character after a padding character (=), the 10 most recent characters were: xmlns:v=3 at com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:284) at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:135) at java.io.FilterInputStream.read(Unknown Source) at com.bmc.arsys.emaildaemon.ReceiverModule.writeToTempFile(ReceiverModule.java:1434) at com.bmc.arsys.emaildaemon.ReceiverModule.createAttachmentEntry(ReceiverModule.java:1533) at com.bmc.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java:915) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:327) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) Exception in thread AG005056AB6928BIdhSwaeQ-DAkbUD java.lang.NullPointerException at javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931) at com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) Dec 13, 2013 11:14:39 AM com.bmc.arsys.emaildaemon.ThreadPool run WARNING: Restarting Thread Thanks a lot! Connect with us:interpublic.comhttp://www.interpublic.com/ Twitterhttps://twitter.com/#%21/interpublicipg Facebookhttps://www.facebook.com/InterpublicGroup Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.comjavascript:_e(%7b%7d,%20'cvml',%20'levi.lippinc...@interpublic.com'); Lync Communcator Interpublic Group 6825 Pine Street, Omaha, NE 68106 Talent is a Gift; But Character is a Choice. -Matt Grotewold- This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to transport files to a mainframe
A little more info please? Do you need it just one for your existing CR's? Does it need to be a automated or will a manual extract work? If automated, when does it need to happen? Every time a CR changes, only when it is created, only when it is resolved? Etc. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carol Carnevali Sent: Friday, December 13, 2013 1:54 PM To: arslist@ARSLIST.ORG Subject: How to transport files to a mainframe Hello, We have a need to create a text file for every ITSM Change request (one record per file) and transport it to a location where a mainframe job can pick it up for processing. Does anyone have any suggestions on how this can be done? Thanks!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to transport files to a mainframe
It needs to be an automatic process on the creation of a Change record. We need a file for every record. I know how to trigger the file, run a report and get it into the right format, but I'm just exploring options on how to get it to the mainframe. Thanks!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to transport files to a mainframe
Carol, It depends upon your access to the mainframe. ARS can send an email, write to a directory that the mainframe can read (i.e. via FTP), publish a web service, etc. It might be best to ask the mainframe team how they prefer to receive it. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carol Carnevali Sent: Friday, December 13, 2013 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: How to transport files to a mainframe It needs to be an automatic process on the creation of a Change record. We need a file for every record. I know how to trigger the file, run a report and get it into the right format, but I'm just exploring options on how to get it to the mainframe. Thanks!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
As I said before, it is none of that. BMC updated the system to not allow the user to connect from more than one system at a time. This is designed by Remedy to stop people from bypassing their license rules, there is no bypass, and attempts to bypass it are attempts to bypass limitations, which isn't a good idea. On Dec 13, 2013 4:03 PM, Sweety sweetykhann...@gmail.com wrote: Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
