moving to new hosts - license questions

2013-12-13 Thread Nau, Michael
Hi List,

we are planning to move our 7.0.0.1 servergroup to new hosts. As I understand, 
the licenses are generated using some system information (MAC? SN?). Is there a 
way to move existing licenses to new hosts or do we need BMC to generate new 
licenses? It would be great if someone could give me a quick recap of the 
process, a link would also do.


Thanks in advance,
Regards,
Michael


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister
Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender),
Herbert Willius (stellv. Vorsitzender), Bernd Geilen, Katharina Herrmann, 
Martin Krebs, Remco Nieland.
Aufsichtsrat: Ben Tellings (Vorsitzender)

Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte
Informationen. Wenn Sie nicht der richtige Adressat sind oder diese
E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den
Absender und vernichten Sie diese Mail.
Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist
nicht gestattet.

This e-mail may contain confidential and/or privileged information. If
you are not the intended recipient (or have received this e-mail in
error) please notify the sender immediately and destroy this e-mail. Any
unauthorized copying, disclosure or distribution of the material in this
e-mail is strictly forbidden.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: moving to new hosts - license questions

2013-12-13 Thread Misi Mladoniczky
Hi,

If you login to the support web site, it is easy to find the license-purge:
http://www.bmc.com/support/reg/purgelicense-5034.html?c=n

You need the hostid of the new host, and the most robust way would be to
install your AR Server and check this through a client and open the add/remove
licenses form from the admin console. This is also where you can find the old
key from the current server.

But on most systems, for example Linux and Windows, the hostid is the primary
NIC mac address. Hexadecimal, Lower case, and without separator.

As long as I remember, you have had a 60 day grace period to actually complete
the transfer to the new server before your old one needs to be shut down. My
guess is that this could be negotiable depending on your situation and needs.

Sometimes your old licenses are not found, or have become mixed up during your
history with Remedy/BMC. If that is the case you should be able to request a
temporary trial license to be able to start the process. When everything is
sorted, you delete the trial license and add the real one.

Note that the only license that actually has a key nowadays, and needs to be
purged/requested, is the AR Server license key.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hi List,

 we are planning to move our 7.0.0.1 servergroup to new hosts. As I understand,
 the licenses are generated using some system information (MAC? SN?). Is there
 a way to move existing licenses to new hosts or do we need BMC to generate new
 licenses? It would be great if someone could give me a quick recap of the
 process, a link would also do.


 Thanks in advance,
 Regards,
 Michael


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years
 ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister
 Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender),
 Herbert Willius (stellv. Vorsitzender), Bernd Geilen, Katharina Herrmann,
 Martin Krebs, Remco Nieland.
 Aufsichtsrat: Ben Tellings (Vorsitzender)

 Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte
 Informationen. Wenn Sie nicht der richtige Adressat sind oder diese
 E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den
 Absender und vernichten Sie diese Mail.
 Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist
 nicht gestattet.

 This e-mail may contain confidential and/or privileged information. If
 you are not the intended recipient (or have received this e-mail in
 error) please notify the sender immediately and destroy this e-mail. Any
 unauthorized copying, disclosure or distribution of the material in this
 e-mail is strictly forbidden.

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Error with Developer Studio after install on Windows 7 64 bit

2013-12-13 Thread Garrison, Sean (Norcross)
I'm installing developer studio 7.5 patch 8.

Our company has upgraded all of our desktops to windows 7 and I am having 
issues with developer studio on Windows 7 64 bit.  After I launch it the login 
screen doesn't show and plugins do not seem to load.  I found this log file in 
my workspace.  I took a snippet of the errors and have opened a ticket w/ BMC.  
Just hoping maybe someone has run into this issue before:

java.version=1.6.0_45
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Command-line arguments:  -os win32 -ws win32 -arch x86

!ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387
!MESSAGE An error occurred while automatically activating bundle 
com.bmc.arsys.studio.api (6).
!STACK 0
org.osgi.framework.BundleException: The activator 
com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is 
invalid
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)
at 
org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980)
at 
org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)
at 
org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)
.
.
.
.
at java.lang.reflect.Method.invoke(Method.java:597)
at 
org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC 
Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll:
 Can't find dependent libraries

Anyone seen this before and have any suggestions?

Thanks,

Sean



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Error with Developer Studio after install on Windows 7 64 bit

2013-12-13 Thread LJ LongWing
Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend
the 32 Bit Java


On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) 
sean.garri...@fiserv.com wrote:

 **

 I’m installing developer studio 7.5 patch 8.



 Our company has upgraded all of our desktops to windows 7 and I am having
 issues with developer studio on Windows 7 64 bit.  After I launch it the
 login screen doesn’t show and plugins do not seem to load.  I found this
 log file in my workspace.  I took a snippet of the errors and have opened a
 ticket w/ BMC.  Just hoping maybe someone has run into this issue before:



 java.version=1.6.0_45

 java.vendor=Sun Microsystems Inc.

 BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US

 Command-line arguments:  -os win32 -ws win32 -arch x86



 !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387

 !MESSAGE An error occurred while automatically activating bundle
 com.bmc.arsys.studio.api (6).

 !STACK 0

 org.osgi.framework.BundleException: The activator
 com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is
 invalid

 at
 org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)

 at
 org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980)

 at
 org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)

 at
 org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)

 at
 org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)

 .

 .

 .

 .

 at java.lang.reflect.Method.invoke(Method.java:597)

 at
 org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)

 at
 org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)

 at org.eclipse.equinox.launcher.Main.run(Main.java:1236)

 Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC
 Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll:
 Can't find dependent libraries



 Anyone seen this before and have any suggestions?



 Thanks,



 Sean




  _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Error with Developer Studio after install on Windows 7 64 bit

2013-12-13 Thread Garrison, Sean (Norcross)
I pointed it to the 32 bit I have installed (I also have the 64 bit installed 
in a different directory.  It is also a different version).  The 32 bit version 
I am using is this:  Java verison 1.6.0_45

Thanks,

Sean


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, December 13, 2013 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 
32 Bit Java

On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) 
sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote:
**
I'm installing developer studio 7.5 patch 8.

Our company has upgraded all of our desktops to windows 7 and I am having 
issues with developer studio on Windows 7 64 bit.  After I launch it the login 
screen doesn't show and plugins do not seem to load.  I found this log file in 
my workspace.  I took a snippet of the errors and have opened a ticket w/ BMC.  
Just hoping maybe someone has run into this issue before:

java.version=1.6.0_45
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Command-line arguments:  -os win32 -ws win32 -arch x86

!ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387
!MESSAGE An error occurred while automatically activating bundle 
com.bmc.arsys.studio.api (6).
!STACK 0
org.osgi.framework.BundleException: The activator 
com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is 
invalid
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)
at 
org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980)
at 
org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)
at 
org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)
.
.
.
.
at java.lang.reflect.Method.invoke(Method.java:597)
at 
org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC 
Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll:
 Can't find dependent libraries

Anyone seen this before and have any suggestions?

Thanks,

Sean


_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: [EXTERNAL] OpCat menu on Mid-Tier isn't matching WUT

2013-12-13 Thread Karthik
I know you mentioned there are no changes, however just to make sure why
don't you take database logs on both mid tier and wut and compare the SQL
queries that fire on selection of menu. This is a parallel route I would
take to the routes mentioned above not to waste time.

- Karthik
On Dec 13, 2013 12:03 PM, Theo Fondse theo.fon...@gmail.com wrote:

 **
 Ken,

 Also press Ctrl-F5 on the browser after it displays the weird web-page.
 That forces it to request a fresh uncached copy from the server of the
 current page.
 Sometimes your proxy server also caches your web pages, (including
 Mid-Tier pages) which could also explain the weirdness and make it seem
 as if clearing the Mid-Tier (or local) cache does not help.

 HTH.


 Best Regards,

 Theo Fondse


 On Thu, Dec 12, 2013 at 5:29 PM, Cecil, Ken kce...@hubbell.com wrote:

 **

 Yep. Forgot to mention that I did clear all the temporary internet files
 on the local user side and the menu is still not correct.



 Also, This is all users.





 Ken.



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Stroud, Natalie K
 *Sent:* Thursday, December 12, 2013 10:18 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] OpCat menu on Mid-Tier isn't matching WUT



 **

 Ken:



 Be sure to completely clear the web browser cache on the local machine
 after flushing the MT cache.  By “completely”, I mean remove *every*file in 
 the web browser’s cache.  (For instance, with IE, this is the
 Temporary Internet Files folder in the logged-in user’s Windows profile).



 Then check again.



 *Natalie Stroud*

 SAIC @ Sandia National Laboratories

 ARS-ITSM Reporting Specialist

 Albuquerque, NM USA

 nkst...@sandia.gov

 ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008





 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Cecil,
 Ken
 *Sent:* Thursday, December 12, 2013 8:07 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* [EXTERNAL] OpCat menu on Mid-Tier isn't matching WUT



 **

 Today for some reason the some of the Operational Categorization menu
 items are missing on the Mid Tier but they are showing up properly in the
 windows user tool.



 There have been no recent changes. I tried flushing the Mid Tier cache
 but the menu is still not behaving correctly.



 Here is what I see in the Mid Tier…



 Here is what I see in WUT…



 As you can see there are supposed to be 15 items on Tier 2 when Tier 1 is
 “Service Request”



 Anybody see weirdness like this before. Any suggestions. It is ARS 7.5
 ITSM 7.6 and I have fluched the mid tier. I guess I could restart it off
 hours but still am not sure if that will resolve the issue.



 Ken Cecil


  --


 


 Confidentiality Requirement: This communication, including any
 attachment(s), may contain confidential information and is for the sole use
 of the intended recipient(s). If you are not the intended recipient, you
 are hereby notified that you have received this communication in error and
 any unauthorized review, use, disclosure, dissemination, distribution or
 copying of it or its contents is strictly prohibited.  If you have received
 this communication in error, please notify the sender immediately by
 telephone or e-mail and destroy all copies of this communication and any
 attachments.

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_
  _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Error with Developer Studio after install on Windows 7 64 bit

2013-12-13 Thread LJ LongWing
Sean,
in 7.5, I don't believe that you 'point' the Dev Studio to a particular
Java.  The best way I have found is to ensure that the 32 Bit Java is in
your path before the 64 Bit.


On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) 
sean.garri...@fiserv.com wrote:

 **

 I pointed it to the 32 bit I have installed (I also have the 64 bit
 installed in a different directory.  It is also a different version).  The
 32 bit version I am using is this:  Java verison 1.6.0_45



 Thanks,



 Sean





 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
 *Sent:* Friday, December 13, 2013 9:05 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Error with Developer Studio after install on Windows 7 64
 bit



 **

 Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend
 the 32 Bit Java



 On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) 
 sean.garri...@fiserv.com wrote:

 **

 I’m installing developer studio 7.5 patch 8.



 Our company has upgraded all of our desktops to windows 7 and I am having
 issues with developer studio on Windows 7 64 bit.  After I launch it the
 login screen doesn’t show and plugins do not seem to load.  I found this
 log file in my workspace.  I took a snippet of the errors and have opened a
 ticket w/ BMC.  Just hoping maybe someone has run into this issue before:



 java.version=1.6.0_45

 java.vendor=Sun Microsystems Inc.

 BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US

 Command-line arguments:  -os win32 -ws win32 -arch x86



 !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387

 !MESSAGE An error occurred while automatically activating bundle
 com.bmc.arsys.studio.api (6).

 !STACK 0

 org.osgi.framework.BundleException: The activator
 com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is
 invalid

 at
 org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)

 at
 org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980)

 at
 org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)

 at
 org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)

 at
 org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)

 .

 .

 .

 .

 at java.lang.reflect.Method.invoke(Method.java:597)

 at
 org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)

 at
 org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)

 at org.eclipse.equinox.launcher.Main.run(Main.java:1236)

 Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC
 Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll:
 Can't find dependent libraries



 Anyone seen this before and have any suggestions?



 Thanks,



 Sean





 _ARSlist: Where the Answers Are and have been for 20 years_



 _ARSlist: Where the Answers Are and have been for 20 years_
  _ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Webservice DATE in XML Standard Format Issue

2013-12-13 Thread Wes Povich
I am calling a third-party WSDL from Remedy (Set Fields Action)...  I need to 
be able to send over the Date (Remedy Date Field) in my request.  Remedy is 
unable to send the DATE in XML standard format.  Any suggestions?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Stop/Decrease Email Logging

2013-12-13 Thread Frank Caruso
A similar line is already in that file:
com.bmc.arsys.emaildaemon.level=SEVERE

Will do that same thing?

Also, I know there are lots of other Java processes running. Would they be 
impacted by this change?

Here is a sample of the messages, of which there 1000s:

Successfully connected at Dec 13, 2013 8:18:31 AM
javax.mail.MessagingException: Could not connect to SMTP host: amailserver 
port: 25, response: 421
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270)
at 
com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
at javax.mail.Service.connect(Service.java:275)
at 
com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243)
at com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69)
at 
com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167)
at 
com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:166)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
at java.lang.Thread.run(Thread.java:662)
javax.mail.MessagingException: Could not connect to SMTP host: amailserver 
port: 25, response: 421
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270)
at 
com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
at javax.mail.Service.connect(Service.java:275)
at 
com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243)
at com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69)
at 
com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167)
at 
com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:371)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:184)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
at java.lang.Thread.run(Thread.java:662)


Thank you.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Webservice DATE in XML Standard Format Issue

2013-12-13 Thread Wes Povich
Note:  I am attempting to use the Webservice Standard Format for DATE = 
-MM-DD

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Error with Developer Studio after install on Windows 7 64 bit

2013-12-13 Thread Cecil, Ken
Have you tried installing dev studio in a different directory from the default. 
Also maybe move/delete your workspace and start fresh.


Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, December 13, 2013 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Sean,
in 7.5, I don't believe that you 'point' the Dev Studio to a particular Java.  
The best way I have found is to ensure that the 32 Bit Java is in your path 
before the 64 Bit.

On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) 
sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote:
**
I pointed it to the 32 bit I have installed (I also have the 64 bit installed 
in a different directory.  It is also a different version).  The 32 bit version 
I am using is this:  Java verison 1.6.0_45

Thanks,

Sean


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Friday, December 13, 2013 9:05 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 
32 Bit Java

On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) 
sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote:
**
I'm installing developer studio 7.5 patch 8.

Our company has upgraded all of our desktops to windows 7 and I am having 
issues with developer studio on Windows 7 64 bit.  After I launch it the login 
screen doesn't show and plugins do not seem to load.  I found this log file in 
my workspace.  I took a snippet of the errors and have opened a ticket w/ BMC.  
Just hoping maybe someone has run into this issue before:

java.version=1.6.0_45
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Command-line arguments:  -os win32 -ws win32 -arch x86

!ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387
!MESSAGE An error occurred while automatically activating bundle 
com.bmc.arsys.studio.api (6).
!STACK 0
org.osgi.framework.BundleException: The activator 
com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is 
invalid
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)
at 
org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980)
at 
org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)
at 
org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)
.
.
.
.
at java.lang.reflect.Method.invoke(Method.java:597)
at 
org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC 
Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll:
 Can't find dependent libraries

Anyone seen this before and have any suggestions?

Thanks,

Sean


_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_



Confidentiality Requirement: This communication, including any attachment(s), 
may contain confidential information and is for the sole use of the intended 
recipient(s). If you are not the intended recipient, you are hereby notified 
that you have received this communication in error and any unauthorized review, 
use, disclosure, dissemination, distribution or copying of it or its contents 
is strictly prohibited.  If you have received this communication in error, 
please notify the sender immediately by telephone or e-mail and destroy all 
copies of this communication and any attachments.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Stop/Decrease Email Logging

2013-12-13 Thread Walunjkar, Parshuram
com.bmc.arsys.emaildaemon.level=SEVERE is for file log.

Your problem is for logging into form.
You need to use com.bmc.arsys.emaildaemon.ARSystemHandler.level=SEVERE 

This will not impact other java process.


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Frank Caruso [caruso.fr...@gmail.com]
Sent: Friday, December 13, 2013 8:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stop/Decrease Email Logging

A similar line is already in that file:
com.bmc.arsys.emaildaemon.level=SEVERE

Will do that same thing?

Also, I know there are lots of other Java processes running. Would they be 
impacted by this change?

Here is a sample of the messages, of which there 1000s:

Successfully connected at Dec 13, 2013 8:18:31 AM
javax.mail.MessagingException: Could not connect to SMTP host: amailserver 
port: 25, response: 421
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270)
at 
com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
at javax.mail.Service.connect(Service.java:275)
at 
com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243)
at com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69)
at 
com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167)
at 
com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:166)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
at java.lang.Thread.run(Thread.java:662)
javax.mail.MessagingException: Could not connect to SMTP host: amailserver 
port: 25, response: 421
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270)
at 
com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
at javax.mail.Service.connect(Service.java:275)
at 
com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243)
at com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69)
at 
com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167)
at 
com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:371)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:184)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
at java.lang.Thread.run(Thread.java:662)


Thank you.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Email Service Crashing - IMAP

2013-12-13 Thread Lippincott, Levi (OMA-GIS)
So we just recently migrated off MAPI to IMAP and from Exchange 2013 to an 
hMail server for our email. Since doing so our emails have been processing much 
faster and it no longer experiences the Exchange 2013 MAPI import problems.

However, now we have an issue where occasionally the Email Service will just 
stop processing inbound emails, like once or twice a day. Today I was able to 
get a copy of the log before someone else restarted the mail service, below is 
what the log file is spitting out.

Does anyone have any ideas what that could possibly mean and any advice on how 
to correct it?


Exception in thread AG005056AB6928BIdhSwaeQ-DAkbUD 
java.lang.NullPointerException
at javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931)
at com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297)
at java.lang.Thread.run(Unknown Source)
Dec 13, 2013 11:11:39 AM com.bmc.arsys.emaildaemon.ThreadPool run
WARNING: Restarting Thread
Dec 13, 2013 11:12:24 AM com.sun.mail.util.BASE64DecoderStream decode
SEVERE: Error in encoded stream: found valid base64 character after a padding 
character (=), the 10 most recent characters were:  xmlns:v=3 
java.io.IOException: Error in encoded stream: found valid base64 character 
after a padding character (=), the 10 most recent characters were:  xmlns:v=3
at 
com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:284)
at 
com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:135)
at java.io.FilterInputStream.read(Unknown Source)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.writeToTempFile(ReceiverModule.java:1434)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.createAttachmentEntry(ReceiverModule.java:1533)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java:915)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:327)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297)
at java.lang.Thread.run(Unknown Source)
Exception in thread AG005056AB6928BIdhSwaeQ-DAkbUD 
java.lang.NullPointerException
at javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931)
at com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297)
at java.lang.Thread.run(Unknown Source)
Dec 13, 2013 11:14:39 AM com.bmc.arsys.emaildaemon.ThreadPool run
WARNING: Restarting Thread



Thanks a lot!

[Description: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5]





Connect with us:interpublic.comhttp://www.interpublic.com/

Twitterhttps://twitter.com/#%21/interpublicipg

Facebookhttps://www.facebook.com/InterpublicGroup




Levi Lippincott / Remedy Administrator
+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com
Lync Communcatorsip:levi.lippinc...@na.corp.ipgnetwork.com





Interpublic Group  6825 Pine Street, Omaha, NE 68106


Talent is a Gift; But Character is a Choice. -Matt Grotewold-

This message contains information which may be confidential and privileged. 
Unless you are the intended recipient (or authorized to receive this message 
for the intended recipient), you may not use, copy, disseminate or disclose to 
anyone the message or any information contained in the message.  If you have 
received the message in error, please advise the sender by reply e-mail, and 
delete the message.  Thank you very much.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
inline: image001.pnginline: image002.pnginline: image003.png

How to transport files to a mainframe

2013-12-13 Thread Carol Carnevali
Hello,

We have a need to create a text file for every ITSM Change request (one record 
per file) and transport it to a location where a mainframe job can pick it up 
for processing.

Does anyone have any suggestions on how this can be done?

Thanks!!

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Email Service Crashing - IMAP

2013-12-13 Thread Andrew Hicox
I vaguely recall a number of email engine fixes regarding mime encoding on
7.6.04 SP5 ... If that's applicable to your situation

- Andy

On Friday, December 13, 2013, Lippincott, Levi (OMA-GIS) wrote:

 **

 So we just recently migrated off MAPI to IMAP and from Exchange 2013 to an
 hMail server for our email. Since doing so our emails have been processing
 much faster and it no longer experiences the Exchange 2013 MAPI import
 problems.



 However, now we have an issue where occasionally the Email Service will
 just stop processing inbound emails, like once or twice a day. Today I was
 able to get a copy of the log before someone else restarted the mail
 service, below is what the log file is spitting out.



 Does anyone have any ideas what that could possibly mean and any advice on
 how to correct it?





 Exception in thread AG005056AB6928BIdhSwaeQ-DAkbUD
 java.lang.NullPointerException

 at
 javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931)

 at
 com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830)

 at
 com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325)

 at
 com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297)

 at java.lang.Thread.run(Unknown Source)

 Dec 13, 2013 11:11:39 AM com.bmc.arsys.emaildaemon.ThreadPool run

 WARNING: Restarting Thread

 Dec 13, 2013 11:12:24 AM com.sun.mail.util.BASE64DecoderStream decode

 SEVERE: Error in encoded stream: found valid base64 character after a
 padding character (=), the 10 most recent characters were:  xmlns:v=3
 java.io.IOException: Error in encoded stream: found valid base64 character
 after a padding character (=), the 10 most recent characters were: 
 xmlns:v=3

 at
 com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:284)

 at
 com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:135)

 at java.io.FilterInputStream.read(Unknown Source)

 at
 com.bmc.arsys.emaildaemon.ReceiverModule.writeToTempFile(ReceiverModule.java:1434)

 at
 com.bmc.arsys.emaildaemon.ReceiverModule.createAttachmentEntry(ReceiverModule.java:1533)

 at
 com.bmc.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java:915)

 at
 com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:327)

 at
 com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297)

 at java.lang.Thread.run(Unknown Source)

 Exception in thread AG005056AB6928BIdhSwaeQ-DAkbUD
 java.lang.NullPointerException

 at
 javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931)

 at
 com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830)

 at
 com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325)

 at
 com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297)

 at java.lang.Thread.run(Unknown Source)

 Dec 13, 2013 11:14:39 AM com.bmc.arsys.emaildaemon.ThreadPool run

 WARNING: Restarting Thread







 Thanks a lot!



 [image: Description: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5]

 [image: Description: Description: cid:5B14E19B-6B68-4C9C-84B4-F4330F2857CF]

 [image: Description: Description: cid:08D97333-1C57-4D34-91BD-254ADB3942AF]

 Connect with us:interpublic.com http://www.interpublic.com/

 Twitter https://twitter.com/#%21/interpublicipg

 Facebook https://www.facebook.com/InterpublicGroup

 [image: Description: Description: cid:771DBABB-241A-47AB-AEEB-230567236D6E]

 *Levi Lippincott /* Remedy Administrator
 +1 402 561 7014 office

 +1 402 321 5421 mobile

 levi.lippinc...@interpublic.com javascript:_e({}, 'cvml',
 'levi.lippinc...@interpublic.com');

 Lync Communcator

 [image: Description: Description: cid:21DB6442-3C43-4D3D-BFC3-C2DA30C66CBF]

 *Interpublic Group  *6825 Pine Street, Omaha, NE 68106



 *Talent is a Gift; But Character is a Choice. -Matt Grotewold-*



 This message contains information which may be confidential and
 privileged. Unless you are the intended recipient (or authorized to receive
 this message for the intended recipient), you may not use, copy,
 disseminate or disclose to anyone the message or any information contained
 in the message.  If you have received the message in error, please advise
 the sender by reply e-mail, and delete the message.  Thank you very much.
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Email Service Crashing - IMAP

2013-12-13 Thread Lippincott, Levi (OMA-GIS)
Andy,

I wish it was, sorry I should have specified. We are on 7.5 patch 008.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

Talent is a Gift; But Character is a Choice. -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox
Sent: Friday, December 13, 2013 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Service Crashing - IMAP

** I vaguely recall a number of email engine fixes regarding mime encoding on 
7.6.04 SP5 ... If that's applicable to your situation

- Andy

On Friday, December 13, 2013, Lippincott, Levi (OMA-GIS) wrote:
**
So we just recently migrated off MAPI to IMAP and from Exchange 2013 to an 
hMail server for our email. Since doing so our emails have been processing much 
faster and it no longer experiences the Exchange 2013 MAPI import problems.

However, now we have an issue where occasionally the Email Service will just 
stop processing inbound emails, like once or twice a day. Today I was able to 
get a copy of the log before someone else restarted the mail service, below is 
what the log file is spitting out.

Does anyone have any ideas what that could possibly mean and any advice on how 
to correct it?


Exception in thread AG005056AB6928BIdhSwaeQ-DAkbUD 
java.lang.NullPointerException
at javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931)
at com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297)
at java.lang.Thread.run(Unknown Source)
Dec 13, 2013 11:11:39 AM com.bmc.arsys.emaildaemon.ThreadPool run
WARNING: Restarting Thread
Dec 13, 2013 11:12:24 AM com.sun.mail.util.BASE64DecoderStream decode
SEVERE: Error in encoded stream: found valid base64 character after a padding 
character (=), the 10 most recent characters were:  xmlns:v=3 
java.io.IOException: Error in encoded stream: found valid base64 character 
after a padding character (=), the 10 most recent characters were:  xmlns:v=3
at 
com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:284)
at 
com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:135)
at java.io.FilterInputStream.read(Unknown Source)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.writeToTempFile(ReceiverModule.java:1434)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.createAttachmentEntry(ReceiverModule.java:1533)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java:915)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:327)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297)
at java.lang.Thread.run(Unknown Source)
Exception in thread AG005056AB6928BIdhSwaeQ-DAkbUD 
java.lang.NullPointerException
at javax.mail.internet.MimeMessage.isSet(MimeMessage.java:1931)
at com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:830)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:325)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297)
at java.lang.Thread.run(Unknown Source)
Dec 13, 2013 11:14:39 AM com.bmc.arsys.emaildaemon.ThreadPool run
WARNING: Restarting Thread



Thanks a lot!




Connect with us:interpublic.comhttp://www.interpublic.com/

Twitterhttps://twitter.com/#%21/interpublicipg

Facebookhttps://www.facebook.com/InterpublicGroup



Levi Lippincott / Remedy Administrator
+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.comjavascript:_e(%7b%7d,%20'cvml',%20'levi.lippinc...@interpublic.com');
Lync Communcator




Interpublic Group  6825 Pine Street, Omaha, NE 68106


Talent is a Gift; But Character is a Choice. -Matt Grotewold-


This message contains information which may be confidential and privileged. 
Unless you are the intended recipient (or authorized to receive this message 
for the intended recipient), you may not use, copy, disseminate or disclose to 
anyone the message or any information contained in the message.  If you have 
received the message in error, please advise the sender by reply e-mail, and 
delete the message.  Thank you very much.
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: How to transport files to a mainframe

2013-12-13 Thread Cecil, Ken
A little more info please?  Do you need it just one for your existing CR's? 
Does it need to be a automated or will a manual extract work? If automated, 
when does it need to happen? Every time a CR changes, only when it is created, 
only when it is resolved? Etc.


Ken.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carol Carnevali
Sent: Friday, December 13, 2013 1:54 PM
To: arslist@ARSLIST.ORG
Subject: How to transport files to a mainframe

Hello,

We have a need to create a text file for every ITSM Change request (one record 
per file) and transport it to a location where a mainframe job can pick it up 
for processing.

Does anyone have any suggestions on how this can be done?

Thanks!!

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers 
Are, and have been for 20 years


 
Confidentiality Requirement: This communication, including any attachment(s), 
may contain confidential information and is for the sole use of the intended 
recipient(s). If you are not the intended recipient, you are hereby notified 
that you have received this communication in error and any unauthorized review, 
use, disclosure, dissemination, distribution or copying of it or its contents 
is strictly prohibited.  If you have received this communication in error, 
please notify the sender immediately by telephone or e-mail and destroy all 
copies of this communication and any attachments.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: How to transport files to a mainframe

2013-12-13 Thread Carol Carnevali
It needs to be an automatic process on the creation of a Change record.  We 
need a file for every record.

I know how to trigger the file, run a report and get it into the right format, 
but I'm just exploring options on how to get it to the mainframe.  

Thanks!!

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: How to transport files to a mainframe

2013-12-13 Thread Joel Sender
Carol,
It depends upon your access to the mainframe.
ARS can send an email, write to a directory that the mainframe can read (i.e. 
via FTP), publish a web service, etc.
It might be best to ask the mainframe team how they prefer to receive it.
HTH,

Joel
Joel Senderjdsen...@earthlink.net310.829.5552

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carol Carnevali
Sent: Friday, December 13, 2013 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to transport files to a mainframe

It needs to be an automatic process on the creation of a Change record.  We 
need a file for every record.

I know how to trigger the file, run a report and get it into the right format, 
but I'm just exploring options on how to get it to the mainframe.  

Thanks!!

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers 
Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: API : Override ARERR [9084] User is currently connected from another machine

2013-12-13 Thread Sweety
Hi Misi/Carl/LJ/Experts,

Do we have any solution for this from API or is it considered to be a bug or 
drawback from API ?

Can't I override the user access ?

Please assist.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: API : Override ARERR [9084] User is currently connected from another machine

2013-12-13 Thread LJ LongWing
As I said before, it is none of that.  BMC updated the system to not allow
the user to connect from more than one system at a time.  This is designed
by Remedy to stop people from bypassing their license rules, there is no
bypass, and attempts to bypass it are attempts to bypass limitations, which
isn't a good idea.
On Dec 13, 2013 4:03 PM, Sweety sweetykhann...@gmail.com wrote:

 Hi Misi/Carl/LJ/Experts,

 Do we have any solution for this from API or is it considered to be a bug
 or drawback from API ?

 Can't I override the user access ?

 Please assist.


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years