Re: Why can't I add a menu to this field?

[LJ LongWing]

Andrew,
In addition to adding an overlay on the Form, you also need to overlay the
field, and potentially the view as well.

Regarding why you can't attach via workflowyou can only 'change' the
menu attached to a field via workflow, you can never add a menu...so if the
form doesn't have a menu attached in the first place, you can't add one.


On Fri, Jan 3, 2014 at 9:07 AM, Andrew Hicox  wrote:

> ** Hi everyone,
>
> I have what will probably turn out to be a stupid question, but I'll ask
> anyhow because frankly I'm stumped.
>
> Tried this on 7.6.04 sp3 and 8.1 sp2 ... So I suspect BMC must be doing
> this on purpose... But this SHOULD be a relatively benign customization (I
> think).
>
> I want to add a drop down menu to field 26004 ('Floor') on
> AST:ComputerSystem. I have created an overlay on the view/field etc but the
> 'Menu Name' property remains greyed out.
>
> So I thought "ok, I'll just attach it with an active link" ... Well ...
> When I set up a change field action against that field dev-studio removes
> the menu option!
>
> What am I missing y'all?
>
> Andy
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

SSL cert Import Error: keytool error: java.lang.Exception: Input not an X.509 certificate

[John Baker]

What are you trying to import? It sounds like you need to use openssl or 
some other tool to convert the certificate into something keytool can 
read - keytool is a nightmare. :)


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Multiple level join forms

[Rick Cook]

We have a custom application that has a TEN layers deep join form.
Something like
Company::YYY:Form1-Form2-Form3-Form4-Form5-Form6-Form7-Form8-Form9-Form10_join.

BMC documentation (for 7.5) says that six is the practical limit for join
levels.

There are a large number of rows in this form, and the form is about
average size (80~ columns).  I didn't build it, but I'm trying to get the
people who did to understand why this is a bad idea, beyond "It's a
performance impacting design".

Can someone share their experiences with what happens beyond the
BMC-specified "event horizon"?  I'm guessing that the searches increase
exponentially (or at least logarithmically) in time as the complexity
increases.  The two base forms are pretty well-indexed - about six each, I
think.

Rick Cook

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Windows/Linux or any other OS for remedy

[James Smith]

Hello,

We are planning to setup a new environment for 8.1 with brand new 
infrastructure. Right now some clients are on windows and some are on linux but 
now we want to move them all to a best OS and best infrastructure.

Which one according to you is the best OS for installing 8.1 ? 

Appreciate if you enlist pros and cons for each OS with regards to remedy.

Cheers,
James

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Multiple level join forms

[Pierson, Shawn]

I'd work with the DBAs to run sql profiler or something while running queries 
against that table so they could make the argument for you with actual 
statistics rather than hypotheticals.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, January 03, 2014 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Multiple level join forms

**
We have a custom application that has a TEN layers deep join form.  Something 
like 
Company::YYY:Form1-Form2-Form3-Form4-Form5-Form6-Form7-Form8-Form9-Form10_join.
BMC documentation (for 7.5) says that six is the practical limit for join 
levels.

There are a large number of rows in this form, and the form is about average 
size (80~ columns).  I didn't build it, but I'm trying to get the people who 
did to understand why this is a bad idea, beyond "It's a performance impacting 
design".
Can someone share their experiences with what happens beyond the BMC-specified 
"event horizon"?  I'm guessing that the searches increase exponentially (or at 
least logarithmically) in time as the complexity increases.  The two base forms 
are pretty well-indexed - about six each, I think.

Rick Cook
_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Why can't I add a menu to this field?

[Andrew Hicox]

Thanks. Now it makes sense.

What possible harm could there be in the ability to add a drop down menu in the 
GUI on a join form derived from the CMDB forms? OK ... I can see locking out 
things that'd write back to the database like the input length or FTS mode, 
indexes, permissions, etc. 

But why specifically lock it out menus like this? 


BMC


thanks everyone though,

-Andy :-)

On Fri, 3 Jan 2014 13:59:15 -0500, Roger Justice  wrote:

>You do not modify the AST join form you have to modify the CMDB form that is 
>used to create the join form, which for 7.6.04 should be BaseElement. You will 
>not use the Overlay capability since CMDB forms can only be modified by the 
>Class Manager or in the base mode. In 8.1 this field is most likely on the 
>AST:Attributes from which should be able to be modified using the Overlay 
>capability.
>
>
>
>-Original Message-
>From: Andrew Hicox 
>To: arslist 
>Sent: Fri, Jan 3, 2014 12:40 pm
>Subject: Why can't I add a menu to this field?
>
>
>** Hi everyone,
>
>
>
>I have what will probably turn out to be a stupid question, but I'll ask 
>anyhow because frankly I'm stumped.
>
>
>Tried this on 7.6.04 sp3 and 8.1 sp2 ... So I suspect BMC must be doing this 
>on purpose... But this SHOULD be a relatively benign customization (I think). 
>
>
>I want to add a drop down menu to field 26004 ('Floor') on 
>AST:ComputerSystem. I have created an overlay on the view/field etc but the 
>'Menu Name' property remains greyed out.
>
>
>So I thought "ok, I'll just attach it with an active link" ... Well ... When I 
>set up a change field action against that field dev-studio removes the menu 
>option! 
>
>
>What am I missing y'all?
>
>
>Andy
>
>
>
>
>_ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>"Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: AIE Flat File to CMDB question

[David Charters]

Hey Roger, a flat file makes it impossible to have relationships


Sincerly,

David Charters
Charters Technologies
317-331-8985

 Original message 
From: Roger Justice  
Date:01/02/2014  7:07 PM  (GMT-05:00) 
To: arslist@ARSLIST.ORG 
Subject: Re: AIE Flat File to CMDB question 

**
I have found that a csv file is easier to work with, can you use this format?
-Original Message-
From: Hugo Ruesga 
To: arslist 
Sent: Thu, Jan 2, 2014 5:44 pm
Subject: AIE Flat File to CMDB question

**
Hhi Listers;

I'm working with AIE but found something odd. I'm creating a Data mapping from 
a Flat file to push data into our CMDB, however and besides that I already have 
the .tbl file in place, when I'm creating the data mapping I'm not able to find 
none of the fields associated. I thought this is being done automatically when 
placing the tbl file path on the data mapping. Am I doing something wrong?

Thanks in advance 

Hugo Ruesga 
Software Development Advisor
US  972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.


_ARSlist: "Where the Answers Are" and have been for 20 years_  
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Ignore WSDL Mappings

[Tommy Morris]

AR, CMDB, ITSM 7.6.04sp4
MSSQL 2012

I am using a Filter to set fields in an external web service. When the WSDL 
loads it pulls all of the input mappings but I do not want to push some of the 
data. Is there a way to ignore a mapping field? If I leave the Form/Field next 
to the XML Data Type blank is pushes a NULL value which the external system 
does not like.

Tommy Morris
Sr. Remedy Developer | RadioShack
Office# 817-415-2510


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [Solved] AIE Flat File to CMDB question

[Hugo Ruesga]

Thanks Carl;
I used the utilities from the server and that created the files I needed. 
Thanks everyone for your advice on this. Much appreciated and a prosperous and 
thriving 2014 for you all.
cheers 


Hugo Ruesga 
Software Development Advisor
US  972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email

The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.




Date: Fri, 3 Jan 2014 03:39:33 -0500
From: da...@charterstechnologies.com
Subject: Re: AIE Flat File to CMDB question
To: arslist@ARSLIST.ORG

**
Hey Roger, a flat file makes it impossible to have relationships

Sincerly,
David ChartersCharters Technologies317-331-8985

 Original message 
From: Roger Justice  
Date:01/02/2014  7:07 PM  (GMT-05:00) 
To: arslist@ARSLIST.ORG 
Subject: Re: AIE Flat File to CMDB question 

**

I have found that a csv file is easier to work with, can you use this format?





-Original Message-

From: Hugo Ruesga 

To: arslist 

Sent: Thu, Jan 2, 2014 5:44 pm

Subject: AIE Flat File to CMDB question








**





Hhi Listers;




I'm working with AIE but found something odd. I'm creating a Data mapping from 
a Flat file to push data into our CMDB, however and besides that I already have 
the .tbl file in place, when I'm creating the data mapping I'm not able to find 
none of the fields associated. I thought this is being done automatically when 
placing the tbl file path on the data mapping. Am I doing something wrong?





Thanks in advance 






Hugo Ruesga 

Software Development Advisor

US  972.577.7000 x 332.3868

MX +52 (33) 3332.3868


P Please consider the environment before printing this email




The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.










  


_ARSlist: "Where the Answers Are" and have been for 20 years_








_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_   
  
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Why can't I add a menu to this field?

[Roger Justice]

You do not modify the AST join form you have to modify the CMDB form that is 
used to create the join form, which for 7.6.04 should be BaseElement. You will 
not use the Overlay capability since CMDB forms can only be modified by the 
Class Manager or in the base mode. In 8.1 this field is most likely on the 
AST:Attributes from which should be able to be modified using the Overlay 
capability.



-Original Message-
From: Andrew Hicox 
To: arslist 
Sent: Fri, Jan 3, 2014 12:40 pm
Subject: Why can't I add a menu to this field?


** Hi everyone,



I have what will probably turn out to be a stupid question, but I'll ask anyhow 
because frankly I'm stumped.


Tried this on 7.6.04 sp3 and 8.1 sp2 ... So I suspect BMC must be doing this on 
purpose... But this SHOULD be a relatively benign customization (I think). 


I want to add a drop down menu to field 26004 ('Floor') on 
AST:ComputerSystem. I have created an overlay on the view/field etc but the 
'Menu Name' property remains greyed out.


So I thought "ok, I'll just attach it with an active link" ... Well ... When I 
set up a change field action against that field dev-studio removes the menu 
option! 


What am I missing y'all?


Andy




_ARSlist: "Where the Answers Are" and have been for 20 years_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Why can't I add a menu to this field?

[Andrew Hicox]

Hi everyone,

I have what will probably turn out to be a stupid question, but I'll ask
anyhow because frankly I'm stumped.

Tried this on 7.6.04 sp3 and 8.1 sp2 ... So I suspect BMC must be doing
this on purpose... But this SHOULD be a relatively benign customization (I
think).

I want to add a drop down menu to field 26004 ('Floor') on
AST:ComputerSystem. I have created an overlay on the view/field etc but the
'Menu Name' property remains greyed out.

So I thought "ok, I'll just attach it with an active link" ... Well ...
When I set up a change field action against that field dev-studio removes
the menu option!

What am I missing y'all?

Andy

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Remedy Technical Lead Contractor Position

[Jamie]

Check out the following link for more details:

http://aquent.com/find-work/72326

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Why can't I add a menu to this field?

[Brittain, Mark]

Andy,

This is a join form of the BMC.CORE:BMC_ComputerSystem form.  So you would need 
to add the menu there.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox
Sent: Friday, January 03, 2014 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Why can't I add a menu to this field?

** Hi everyone,

I have what will probably turn out to be a stupid question, but I'll ask anyhow 
because frankly I'm stumped.

Tried this on 7.6.04 sp3 and 8.1 sp2 ... So I suspect BMC must be doing this on 
purpose... But this SHOULD be a relatively benign customization (I think).

I want to add a drop down menu to field 26004 ('Floor') on 
AST:ComputerSystem. I have created an overlay on the view/field etc but the 
'Menu Name' property remains greyed out.

So I thought "ok, I'll just attach it with an active link" ... Well ... When I 
set up a change field action against that field dev-studio removes the menu 
option!

What am I missing y'all?

Andy


_ARSlist: "Where the Answers Are" and have been for 20 years_


This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: View Form Issue with Date Field and Epoch Time

[LJ LongWing]

Shawn,
What you will need to do is convert it to a Date instead of a Date/Time
field if you want to handle before 1970.  You will loose fidelity of time
of day, but will be able to handle any date you will encounter
On Jan 3, 2014 9:45 PM, "Pierson, Shawn" 
wrote:

> **
>
> Good afternoon,
>
>
>
> I think I’ve found a limitation in View Forms that is causing some
> issues.  Basically, for the integration I built with HR data, I’m seeing
> errors when converting dates for people hired prior to 1970.  There aren’t
> any active folks like this, but it seems to be causing issues with my
> Escalation that double checks that these people, who may have left the
> company decades ago, no longer have a People record (despite the fact that
> none would have ever been created.)  I’ve been planning on resolving this
> by filtering the data to only include records where the termination date is
> null or where the termination date happened in the past month.
>
>
>
> However, I am curious, how do we make Remedy handle dates prior to
> 1/1/1970 if the need arises in the future?
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>  Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Multiple level join forms

[Charlie Lotridge]

When ARS performs data interaction with a Join form, it simply issues the
appropriate SQL against the SQL View it created to represent the Join
(named T).  In situations like yours, that SQL View
itself references other SQL Views representing the lower level joins, and
so on.  So, what's really happening is that the DB optimizer must string
all this stuff together and compile the result before execution.
 Fortunately, this process is O(N), where N is the total number of joins,
so itself is not very bad at all.

The resulting SQL is similar to what you might create yourself if you had
to write the SQL to join all those forms (tables) together, though perhaps
not as well optimized as it could be.  Obviously, the more tables involved
in a query, the more complex it is and the longer it takes the database to
compute.  However, if this level of complexity is what is needed to get the
result you need, then it's what you need.

So, the point of all this is that all the complexity of pulling data from
such a Join is completely managed by the database itself, and not by ARS
(if you're pushing data into this thing...ugh...that's a different story).
 I'm not sure why BMC mentions that practical limit, though I would suspect
it has to do with the amount of work YOU have to do to maintain all those
Joins (more on this below).

I agree with Shawn, though: if you're concerned it's well worth your time
to understand the execution path being used by your queries to this thing,
and whether or not your indexes are being used correctly.

I've long since moved away from using ARS Join forms, and instead
exclusively use (and recommend) manually created SQL View on top of which I
create ARS View forms.  One immediate advantage for this particular example
is that instead of dealing with 9 ARS Join forms (for your 10 base forms),
you only need to deal with one View type form.

Another advantage is that you can structure the SQL to make maximum use of
available indexes (in Oracle, for example, you absolutely CAN include HINTs
in the SQL definition of the view to direct the optimizer to appropriately
leverage the available indexes).

A third advantage is the reduced maintenance.  For example, let me assume
that in your example you first joined Form1 to Form 2, then joined that to
Form 3, and so on.  Now, with the ARS Join based solution, if you want to
add a field from Form 1 you have to separately modify each of the 9 Joins
(this may be why BMC suggests that practical limit of 6).  With the SQL
View-Remedy View solution, you first modify the SQL view (to include the
column), then modify the ARS View form to add the field on top of the
column.

A fourth advantage is the ability to insert computed columns.  For
example, ARS Table fields of course only allow you to select one Selection
type field on which to base row coloring.  However, it may be the case that
the coloring scheme you wish to apply is more complex, and is based on
factors from some combination of fields (or even from foreign fields).  If
so, your only pure ARS based solution is to create a real (i.e. Optional or
Required) Selection field, and maintain its value through workflow.  This
can get VERY complicated.

In the SQL View/ARS View, the solution is very simple: just create a CASE
statement in the SQL View and in the ARS View, create a Selection field on
top of it.  In this paradigm, the ColorStatus (which is what I always call
the column & field) can be arbitrarily complex, yet simple to implement and
maintain.

Of course, one trade off is that this type of solution is a bit more
obscure than the Join based solution (because the SQL View is not visible
from within Dev Studio).  It also of course requires SQL knowledge, though
personally I feel this is an essential skill in Remedy application
development.  And finally, it requires some understanding of of the ARS
data dictionary (at least enough to know how to identify and interact with
the SQL Views ARS creates for such use (NOT the T/B/SH tables and views,
but the views it creates using your form and field names).  But I've been
doing this now for many years and find this solution far more manageable.

Anyway, my 2 cents.  Hope something in here helps.

-charlie


On Fri, Jan 3, 2014 at 11:30 AM, Pierson, Shawn <
shawn.pier...@energytransfer.com> wrote:

> **
>
> I’d work with the DBAs to run sql profiler or something while running
> queries against that table so they could make the argument for you with
> actual statistics rather than hypotheticals.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
> *Sent:* Friday, January 03, 2014 11:58 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Multiple level join forms
>
>
>
> **
>
> We have a custom application that has a TEN layers deep join form.
> Something like
> Company::YYY:Form1-Form2-Form3-Form4-Form5-Form6-Form7-F

Re: ARERR 8958 The Date Value is Invalid

[MIZELL, MICHELE]

Have you checked the field type to see if it is valid?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of uday kiran
Sent: Thursday, January 02, 2014 1:34 PM
To: arslist@arslist.org
Subject: ARERR 8958 The Date Value is Invalid

**
Hi Team,

I am seeing ARERR 8985 The Date Value is Invalid Error while re-assigning an 
incident to a specific Support Group.

It is giving error only for a specific support group .

CLM:Measurement:ReqProcOverallStartTime   filter is not giving the right answer.

Remedy 7.1

Any Ideas on how to resolve this issue?

Regards,
Uday
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

View Form Issue with Date Field and Epoch Time

[Pierson, Shawn]

Good afternoon,

I think I've found a limitation in View Forms that is causing some issues.  
Basically, for the integration I built with HR data, I'm seeing errors when 
converting dates for people hired prior to 1970.  There aren't any active folks 
like this, but it seems to be causing issues with my Escalation that double 
checks that these people, who may have left the company decades ago, no longer 
have a People record (despite the fact that none would have ever been created.) 
 I've been planning on resolving this by filtering the data to only include 
records where the termination date is null or where the termination date 
happened in the past month.

However, I am curious, how do we make Remedy handle dates prior to 1/1/1970 if 
the need arises in the future?

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Why can't I add a menu to this field?

[Andrew Hicox]

On Fri, 3 Jan 2014 09:22:27 -0700, LJ LongWing  wrote:

>Andrew,
>In addition to adding an overlay on the Form, you also need to overlay the
>field, and potentially the view as well.

Indeed. I have done this ... as far as I can tell I have done it properly:

1) add overlay to form
2) create view overlay
3) add 'Page Holder' to view overlay
4) create overlay on 'Page Holder'
5) add 'Floor' field to view overlay
6) create overlay on 'Floor' field
7) save the form
8) close the form
9) re-open the form

after performing the above, many of the display properties for the 'Floor' 
field are unlocked (I can for instance change the display mode, label, etc). 
However, I CANNOT add a menu ... the  'Menu Name' property remains greyed out.

>
>Regarding why you can't attach via workflowyou can only 'change' the
>menu attached to a field via workflow, you can never add a menu...so if the
>form doesn't have a menu attached in the first place, you can't add one.

UGH! I'm stuck :-/

thanks though,

-Andy

>
>
>On Fri, Jan 3, 2014 at 9:07 AM, Andrew Hicox  wrote:
>
>> ** Hi everyone,
>>
>> I have what will probably turn out to be a stupid question, but I'll ask
>> anyhow because frankly I'm stumped.
>>
>> Tried this on 7.6.04 sp3 and 8.1 sp2 ... So I suspect BMC must be doing
>> this on purpose... But this SHOULD be a relatively benign customization (I
>> think).
>>
>> I want to add a drop down menu to field 26004 ('Floor') on
>> AST:ComputerSystem. I have created an overlay on the view/field etc but the
>> 'Menu Name' property remains greyed out.
>>
>> So I thought "ok, I'll just attach it with an active link" ... Well ...
>> When I set up a change field action against that field dev-studio removes
>> the menu option!
>>
>> What am I missing y'all?
>>
>> Andy
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>"Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"