Re: Data Holding: Customize CMDB or create Custom Remedy Form?

[BradRemedy]

Hi

Firstly, thanks for the fantastic advice and answer's everyone - really
appreciate it and makes this tough task alot easier to do knowing that I
have some great advice and direction.

The other 3 forms / data that I need to put somewhere is closely related to
the company and site information that we have. The 3 other forms hold our
Market, Brand and Product information which are all related to each other.

I am going to go through the information you guys have supplied and give it
some more thought and investigation. This version 8 upgrade we are doing is
extremely important and I want to make sure I get my foundation 100%
correct so that everything runs smoothly and makes sense.

Looks like the CMDB part of this project is going to be some new learning
and looking forward to that. If you guys have any recommended white papers
you think I should read then please let me know. Obviously I will check the
support site and browse around there to see what I can find that may help
guide us.

Thanks again for the advice - appreciate it.

Cheers
Brad


On Tue, Jan 28, 2014 at 8:28 PM, Mueller, Doug  wrote:

> **
>
> Brad,
>
>
>
> A good question to ask.
>
>
>
> The CMDB is a configuration database that is used to hold configuration
> items within your environment and
>
> the relationships between them.  There should always be a consumer for
> this data that is going to use that
>
> data to make business decisions or take business actions.
>
>
>
> You do not want non-configuration data in the CMDB.  It is NOT a data
> warehouse.
>
>
>
> You say that of your 4 forms, one is site information.  Well, if that is
> site information that matches the idea of
>
> the configuration of your environment with different sites that you want
> to be able to relate to, then this
>
> is a good example of data to put into the CMDB.  Now, how many fields to
> you have?  Do they all map into the
>
> CMDB fields?  Is there a lot more data that fits into the CDM (Common Data
> Model) that BMC provides?  Is
>
> that additional data "CMDB worthy" or is it really extra details needed
> only under certain circumstances?
>
>
>
> So, you may end up creating sites AND having a form for the "additional
> data" that is not CMDB appropriate
>
> and link the items by reconciliation ID for example.
>
>
>
> So, some thought here.
>
>
>
> As for the other three forms, are they configuration items?  Is there
> value for other applications seeing this
>
> data in the CMDB and the relationships?  If so, then consider loading it
> (again, it may be some in the CMDB
>
> and some not).  If not, then definitely to the custom form route and do
> not put it into the CMDB.
>
>
>
> So, a couple of layers of thought here.
>
>
>
> I know this is not a specific yes/no answer, but hopefully it gives you
> the parameters to think about for
>
> making the decision.
>
>
>
> Doug Mueller
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy
> *Sent:* Tuesday, January 28, 2014 1:50 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Data Holding: Customize CMDB or create Custom Remedy Form?
>
>
>
> **
>
> Hi Guys
>
>
>
> Quick Question that just wanted come advice from everyone on. Basically we
> are busy upgrading our system to version 8.1 and ITSM 8.1. We are busy
> planning our data migration and wanted to know what you guys think of the
> following.
>
>
>
> We currently have 4 different remedy forms on our old system with data
> that we want to migrate to our new version. The new version is installed on
> a new server as a clean OTB Install.
>
> One of the remedy forms and data is Site information which we were
> thinking of placing into the CMDB however the other 3 are our custom data
> that doesn't really fit anywhere in the CMDB.
>
>
>
> Is it advisable to add a new custom class to the CMDB to hold this
> information and then form the various relationships or should we rather
> create this data on our new remedy environment and not customize the CMDB
> at all?
>
>
>
> Any advice or assistance would be appreciated.
>
>
>
> Thanks
>
> Brad
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Job Opening

[Chris Puente]

Please respond to the email below:

Remedy Developer
Analyze, design, write program code, test, document, and implement functionally 
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• Maintain and configuration BMC Remedy applications
• Support Remedy in all Operational Capacities to maintain uptime.
• Customize(including decommissioning/removing feature) BMC Remedy applications 
• Implement integrations with BMC Remedy applications
• Troubleshoot and support BMC Remedy based applications and systems
• Draft technical installation, configuration and customization specification 
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• Conduct requirements gathering workshops
• Draft use cases and functional requirements documents
• Communicate strategies and best practices for product implementation
• Design custom or product-based solutions based on BMC Remedy applications
• Demonstrate BMC Remedy products to customers
• Respond to customer requests for product or solution information
• Estimate level of effort to design or deploy products or solutions
• Draft proposals and statements of work for solutions
• Provide technical assistance to end users in support of BMC Remedy



Regards,
 
Tyler Hagood
Technical Recruiter
A. D. Susman & Associates, Inc.
(O) 469.708.3633
(C) 469.417.8850
ty...@adsusman.com
www.adsusman.com

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Remedy Developer needed for 6-12 month contract in Broomfield, CO

[Eric Grenier]

We have an immediate need in Broomfield, CO for a Remedy Developer with 
preferred skills in web services for a 6-12 month contract; with option to 
convert to full-time.
Description:
Develops, codes, test, and debugs new software of enhancements to existing 
software. Responsible for retrieval of data from existing systems, and 
automation of retrieval methods. Responsible for support and maintenance of 
Remedy based systems.
ESSENTIAL DUTIES/RESPONSIBILITIES:

  *   Has good understanding of business application.
  *   Works with technical staff to understand problems with software and 
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  *   Resolves customer complaints with software and responds to suggestions 
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  *   Assists in development of software user manuals.
  *   Demonstrates software.
  *   Assists in the development of assignments and schedules.
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Comcentric Inc.
eric.gren...@comcentric.com
(303) 805-4700 x100 direct
(303) 324-6665 cell
(303) 805-4701 fax

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Re: Assignment Menu Locked.

[shambo maitra]

Please let me know the ar version.
In 8.1 they came with granular overlay.
Try using overwrite instead of No Overlay for other attributes.
Please check other fields with menus attached is editable.

Let me know ar server version and patch also dev studio version.
Regards
Shambo



On Tuesday, January 28, 2014, team.rem...@libero.it 
wrote:

> **
>
> Hi Shambo,
>
> I've made :
>
> 1) Overlay - View
>
> 2) Overlay - field Assigned Support Company
>
>
> But field Attributes, Menu Name remain locked.
>
> I cannot substitute the menu with the new custom-menu.
>
> Any idea ?
>
>
> Thanks in advance.
>
> P
>
>
>  Messaggio originale
> Da: shamb...@gmail.com 
> Data: 27-gen-2014 16.37
> A:  'arslist@ARSLIST.ORG');>>
> Ogg: Re: Assignment Menu Locked.
>
> **
> Hi pietro,
> Please let me know the version remedy system.
> If this is 7.6.04 or above , you need to create field overlay to.modify it.
> Regards
>
> Shambo.
> On Monday, January 27, 2014, team.rem...@libero.it  'cvml', 'team.rem...@libero.it');>  'cvml', 'team.rem...@libero.it');>>
> wrote:
>
>> Hi Folks
>> I would like to replace the three sub menu of 'Assignment' of the form
>> HPD:
>> Help Desk Classic, trying to simulate the auto-assignment function.
>>
>> When I run the Developer Studio, and open the form HPD: Help Desk Classic
>> I
>> realize that the fields "Assigned Support Company", "Assigned Support
>> Organizzation" and "Assigned Group" are locked and not editable.
>>
>> My idea is to replace the menu with custom menu that simulates the
>> behavior of
>> auto-assignment, perhaps without having to manually select "Assigned
>> Support
>> Company," "Assigned Support Organizzation", any ideas?
>>
>> I hope to be clear
>> thanks in advance
>> Pietro
>>
>>
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>>
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>
>
>
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Re: Table Column Data Alignment issue

[Martinez, Marcelo A]

Have you tried to reset the preferences on the table after making your changes?

I've seen this with other tables in ITSM, but it hasn't bother me enough to 
persue it.
As a workaround, have you tried to add spaces to the text in the header to make 
the column width a bit wider, thus giving more space between the values in the 
rows.




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge
Sent: Tuesday, January 28, 2014 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Table Column Data Alignment issue

**
There have been no responses to this, so I'm guessing that no one has seen this 
issue.  Can anyone confirm that this does work for them?  Or is it perhaps a 
little used feature?

Thanks,
Charlie

On Sun, Jan 26, 2014 at 1:35 PM, Charlie Lotridge 
mailto:lotri...@mcs-sf.com>> wrote:
Hi all,

I have several (list type) tables that contain columns that contain integer 
values.  As stated in the documentation, these default to being right-aligned.  
However, when there is any left-aligned value in the column immediately to the 
right, the data becomes nearly unreadable.  This is especially true if that 
left-aligned data itself displays numerically (e.g. timestamps).

I've tried setting the "Data Alignment" property for these columns to both Left 
and Center, but it seems to have no effect - the numeric data remains 
right-aligned.

Am I missing something?  Is there something else I need to do to affect the 
alignment adjustment?

Note that just for kicks I tried setting the alignment of a character type 
column (which defaults to left) to right-alignment, but this also has no 
effect.  So the problem I'm having is not restricted to integer columns.

On the other hand, changing the alignment of the headers seems to work just 
fine.

Thanks,
Charlie

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Table Column Data Alignment issue

[Charlie Lotridge]

Hi Joe,

Sorry for the confusion.  I'm talking about table fields on forms, and the
properties of the associated column fields.

In particular, if you select a column field (of a list type table) in the
Dev Studio, the in the Properties window under the "Display" section there
is a "Data Alignment" property with three options: Left, Center, and Right.
 Adjusting this property does not seem to have any effect - the data in the
column seems to align based on the default for the data type of the
underlying field.  So, character types and date/times are defaulting to
left aligned, and numerics (well, integers at least, I haven't tried on
reals) are defaulting to right aligned.

These properties are new to me, since I've only recently started working
ARS versions greater than 7.1 (which didn't allow for the adjustment of
alignment in columns).  Given this, I would figure that these options are
specific to the web UI and not for the old heavy client (User tool).
 However, I've tried using both Chrome and IE11, and it doesn't work on
either.

Does this clarify?  If not, I'll try to assemble a screenshot that makes
sense that's < 250KB, though I think that'll prove a challenge.

Thanks,
Charlie



On Tue, Jan 28, 2014 at 9:05 AM, Joe D'Souza  wrote:

> **
>
> I have not understood the problem you are trying to describe.
>
>
>
> Are you talking about data once exported to csv and viewed from Excel? Or
> are you talking about data in the results list when you perform a search on
> a form?
>
>
>
> A screenshot may help. Make sure the screenshot if you send does not make
> your email larger than 250KB or the ARS List will reject your posting.
>
>
>
> Joe
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Charlie Lotridge
> *Sent:* Sunday, January 26, 2014 4:35 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Table Column Data Alignment issue
>
>
>
> **
>
> Hi all,
>
>
>
> I have several (list type) tables that contain columns that contain
> integer values.  As stated in the documentation, these default to being
> right-aligned.  However, when there is any left-aligned value in the column
> immediately to the right, the data becomes nearly unreadable.  This is
> especially true if that left-aligned data itself displays numerically (e.g.
> timestamps).
>
>
>
> I've tried setting the "Data Alignment" property for these columns to both
> Left and Center, but it seems to have no effect - the numeric data remains
> right-aligned.
>
>
>
> Am I missing something?  Is there something else I need to do to affect
> the alignment adjustment?
>
>
>
> Note that just for kicks I tried setting the alignment of a character type
> column (which defaults to left) to right-alignment, but this also has no
> effect.  So the problem I'm having is not restricted to integer columns.
>
>
>
> On the other hand, changing the alignment of the headers seems to work
> just fine.
>
>
>
> Thanks,
>
> Charlie
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: AIE connectivity to external Oracle DB

[_]

The value add in connecting AIE to Oracle Directly is that you can navigate
the Oracle tables directly from the AIE console.  This is of course with
the correct permission inside Oracle. Directly navigating the oracle tables
allows you to map the data into the CMDB directly from Oracle via AIE.

The Oracle Client Path is not where AIE is installed.  The Oracle PATH is
the path where your oracle client is installed on the application server.
 This is shown in the environment variable PATH. AIE needs this so it can
go find the client, then the db via the client PATH.

I will say, there are several things to provide for this connection to
work.  Firstly, ensure you can connect to the DB via Oracle Client on the
app server outside of AIE.  That's the first battle.

Josh


On Mon, Jan 27, 2014 at 9:52 AM, Madhu Krishnappa wrote:

> Trying to create a AIE Connectivity to external Oracle DB
>
> Would like to know, what value has to be provided to Oracle Database
> Directory in the External Data Store connection store information?
>
>
> Test connection is not successful.
>
> Read somewhere that we need to provide the Oracle Client Path, where AIE
> is installed.
>
> Oracle Client Path :  C:\oracle\product\11.1.0\BIN - Is this right?
>  Please help.
>
>
> ARS 7.6.04 SP4
> AIE 7.6.04
>
> Regards,
> Madhu
>
>
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Re: Workflow ideas

[Rajesh Nair]

One way we do is by using the relationship.
We relate ci against each incidents or changes and this way we keep track

Regards
On 22 Jan 2014 03:49, "Ray Palla"  wrote:

> **
>
> Yup... that sounds right to me.  Consider a filtering mechanism triggered by
> your lookup escalation or filter.   With the mechanism you could do all
> sorts of tasks like:  parse the fields (Short Desc and Details), count the
> number of asset numbers, and then iterate through the count to grab each
> one individually.  Remember you can set filters to be asynchronous and not
> use phasing, allowing you to control the order they run in.  You could have
> a handful of filters that capture a variety of issues, possibilities or
> concerns.  Within that architecture you would be able to add another
> requirement later if it came up.
>
>
>
> Kool beans.
>
> r
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Morrison, David A.
> *Sent:* Tuesday, January 21, 2014 3:37 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow ideas
>
>
>
> **
>
> I think the idea that multiple asset numbers could be in the Short Desc or
> Details could get involved.  But if the LIKE %*asset number*% comparison
> would pick any of them up it should work ok.
>
>
>
> David
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Ray Palla
> *Sent:* Tuesday, January 21, 2014 4:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow ideas
>
>
>
> **
>
> Drew is well thought out on this one, but I have one question about the
> 'first part'... What is the sticky part?  Wouldn't a one-time escalation
> handle this for you?  Then as assets are added a filter could do the
> look-up.
>
>
>
> r
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Morrison,
> David A.
> *Sent:* Tuesday, January 21, 2014 3:20 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow ideas
>
>
>
> **
>
> Thanks for the response.  This is the way I was leaning toward myself, and
> as you said the multiple assets at one time could get sticky.
>
>
>
> David Morrison
>
> ETSU
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Drew
> Shuller
> *Sent:* Tuesday, January 21, 2014 3:29 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow ideas
>
>
>
> ** Hi David. You'll need a new form that will include the asset number and
> a field for warranty end date. Load your assets into that, and do a real
> time lookup from your HD form against the new form. That will tell you if
> the asset is in warranty. For reporting, do a join, either with a Remedy
> join form or a db join with a Remedy View form.
>
> The first part can be done with multiple assets at one time, but that's
> out of my reach.
>
> Drew Shuller
> SCAB
> Honduras
>
> --
> Sent from MetroMail using my Nokia 920
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: Table Column Data Alignment issue

[Joe D'Souza]

I have not understood the problem you are trying to describe.

 

Are you talking about data once exported to csv and viewed from Excel? Or
are you talking about data in the results list when you perform a search on
a form?

 

A screenshot may help. Make sure the screenshot if you send does not make
your email larger than 250KB or the ARS List will reject your posting.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge
Sent: Sunday, January 26, 2014 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Table Column Data Alignment issue

 

** 

Hi all,

 

I have several (list type) tables that contain columns that contain integer
values.  As stated in the documentation, these default to being
right-aligned.  However, when there is any left-aligned value in the column
immediately to the right, the data becomes nearly unreadable.  This is
especially true if that left-aligned data itself displays numerically (e.g.
timestamps).

 

I've tried setting the "Data Alignment" property for these columns to both
Left and Center, but it seems to have no effect - the numeric data remains
right-aligned.

 

Am I missing something?  Is there something else I need to do to affect the
alignment adjustment?

 

Note that just for kicks I tried setting the alignment of a character type
column (which defaults to left) to right-alignment, but this also has no
effect.  So the problem I'm having is not restricted to integer columns.

 

On the other hand, changing the alignment of the headers seems to work just
fine.

 

Thanks,

Charlie 


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Re: Data Holding: Customize CMDB or create Custom Remedy Form?

[shambo maitra]

Hi Brad,
Before creating custom class, please check if you can use CDM
recommendations from BMC.
I am sure some class will match to some extent to your ci data  and you can
create custom attributes to incorporate the rest even then check the
existing attributes if you can utilize any ootb attribute from the class.
Your initial efforts can save you from going  for creating and managing a
new class.
If it doesn't work out at all, go for custom class.
Regards
Shambo

On Tuesday, January 28, 2014, BradRemedy  wrote:

> **
> Hi Guys
>
> Quick Question that just wanted come advice from everyone on. Basically we
> are busy upgrading our system to version 8.1 and ITSM 8.1. We are busy
> planning our data migration and wanted to know what you guys think of the
> following.
>
> We currently have 4 different remedy forms on our old system with data
> that we want to migrate to our new version. The new version is installed on
> a new server as a clean OTB Install.
> One of the remedy forms and data is Site information which we were
> thinking of placing into the CMDB however the other 3 are our custom data
> that doesn't really fit anywhere in the CMDB.
>
> Is it advisable to add a new custom class to the CMDB to hold this
> information and then form the various relationships or should we rather
> create this data on our new remedy environment and not customize the CMDB
> at all?
>
> Any advice or assistance would be appreciated.
>
> Thanks
> Brad
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Data Holding: Customize CMDB or create Custom Remedy Form?

[BradRemedy]

Hi Guys

Quick Question that just wanted come advice from everyone on. Basically we
are busy upgrading our system to version 8.1 and ITSM 8.1. We are busy
planning our data migration and wanted to know what you guys think of the
following.

We currently have 4 different remedy forms on our old system with data that
we want to migrate to our new version. The new version is installed on a
new server as a clean OTB Install.
One of the remedy forms and data is Site information which we were thinking
of placing into the CMDB however the other 3 are our custom data that
doesn't really fit anywhere in the CMDB.

Is it advisable to add a new custom class to the CMDB to hold this
information and then form the various relationships or should we rather
create this data on our new remedy environment and not customize the CMDB
at all?

Any advice or assistance would be appreciated.

Thanks
Brad

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[Davin Lindner-Green]

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* BMC Education Partner
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Atrium integrator, data store

[SUBSCRIBE arslist Chuck Benesh]

Hi,

I'm attempting to add a data store to load data from a csv file, Atrium 
Integrator 7.6.04.

When I click the "test" button, I'm getting an error that the "connection to 
the data store failed. Please check the name and path details." The log is 
shown below -- you can see that there is a Windows logon fails error. I also 
experienced a lockout of my network account.

I am specifying a path on the mid tier server, d:\AtriumImport

What am I doing wrong?

Thanks,

Chuck


aifileout.txt:

In NGIEUtil main
In NGIEUtil FileMeta
INFO  27-01 14:33:36,985 - Trying to load configuration arsys_api.xml
WARN  27-01 14:33:36,985 - Could not load optional configuration arsys_api.xml
INFO  27-01 14:33:37,032 - Trying to load configuration default.xml
INFO  27-01 14:33:37,032 - jrpcMode: true
INFO  27-01 14:33:37,032 - jniLoadMode: 1
INFO  27-01 14:33:37,032 - apiRecordingMode: 0
INFO  27-01 14:33:37,032 - maxProxiesPerServer: 10
INFO  27-01 14:33:37,032 - minimumSupportedServerRpcVersion: 12
INFO  27-01 14:33:37,032 - connectionMaxRetries: 0
INFO  27-01 14:33:37,032 - timeLagBetweenRetriesMillSec: 1000
INFO  27-01 14:33:37,032 - stringizeFieldAssignments: false
INFO  27-01 14:33:37,032 - stringizeSetIfQualification: false
INFO  27-01 14:33:37,032 - useLegacyQualParser: false
INFO  27-01 14:33:37,032 - useLegacyAssignParser: false
INFO  27-01 14:33:37,032 - useLegacyQualFormatter: false
INFO  27-01 14:33:37,032 - useLegacyAssignFormatter: false
In NGIEUtil TestConnection
INFO  27-01 14:33:37,407 - fipsProviderJsafeJCE installed = false
INFO  27-01 14:33:37,860 - Connects to ARServer rmdappdevvh through 
com.bmc.arsys.api.ProxyJRpc@4ee70b
INFO  27-01 14:33:37,860 - Trying to load configuration arsys_api.xml
WARN  27-01 14:33:37,860 - Could not load optional configuration arsys_api.xml
INFO  27-01 14:33:37,860 - Trying to load configuration default.xml
ERROR 27-01 14:33:38,907 - ERROR (8908): Windows Logon fails.; 
Directory Not found Exception
ERROR 27-01 14:33:38,907 -

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Re: Data Holding: Customize CMDB or create Custom Remedy Form?

[_]

Brad,

What I would recommend is to understand where and who is going to manage
this data.  First, I would say it is ideal to have this data in the CMDB
classes versus not having it in the CMDB and only in the Remedy Forms.  The
problem here is if you have it in the CMDB but it is unmanaged you create
other problems for data accuracy etc.  CMDB accuracy is about data
management (config mgmt).  If the data is not managed it becomes
troublesome and eventually inaccurate.

In a perfect world this is what I would do in your situation.
1.  Utilize the CMDB classes for Site
2.  The other three items of custom data.  Ideally, I would find a class in
the CMDB that would fit.  I see you have tried to do that but state that
there is no class.  At first blush, this usually seems the case with the
CMDB.  However, I would highly recommend another analysis with the ideal
of, "I need to find somewhere to put this." If after all searching, you
cannot find an OOB place to put this in the CMDB.  I would say, then and
only then, I would extend the CMDB.  In this case, you will probably need
to create a custom form or on an existing form you will need to reflect
this new extension in Remedy as it exists in the CMDB.  That is an entire
process in itself also, to extend the CMDB, then reflect those extensions
in Remedy (ITSM),

It is best to populate the CMDB and let ITSM reflect that data. From a
Config Mgmt/CMDB perspective.   It has been my experience, managing that
data is the limiting factor in this equation. If no one will be able to
manage the Site info in the CMDB, in your environment, then I would go
through ITSM to manage Site.  I normally hear customers say "wow we should
have been bringing all of our data into the CMDB all this time."  The
reason they say this is because normally ITIL begins with Incident, then
Change, etc.etc.  Followed lastly by the CMDB.

You are going about this the correct way.  You are trying to build your
system with the CMDB as the "brain" if you will, and therefore, taking the
CMDB into consideration first.  Unfortunately, I have learned this is
somewhat of an uphill battle.  But it is the best way to approach this.
 You need the CMDB to be the same as the ITSM suite.  You can see as Remedy
is developed a much more cohesive application between the ITSM suite and
the CMDB.  This is most noted in the tight coupling with Asset and Atrium
Core.  They constantly reflect each other and when navigating Asset you
constantly move in and out of Atrium Core.  You can also see this coupling
in the People form and the Person class in the CMDB.

Sorry for the long winded response.

Josh





On Tue, Jan 28, 2014 at 3:49 AM, BradRemedy  wrote:

> **
> Hi Guys
>
> Quick Question that just wanted come advice from everyone on. Basically we
> are busy upgrading our system to version 8.1 and ITSM 8.1. We are busy
> planning our data migration and wanted to know what you guys think of the
> following.
>
> We currently have 4 different remedy forms on our old system with data
> that we want to migrate to our new version. The new version is installed on
> a new server as a clean OTB Install.
> One of the remedy forms and data is Site information which we were
> thinking of placing into the CMDB however the other 3 are our custom data
> that doesn't really fit anywhere in the CMDB.
>
> Is it advisable to add a new custom class to the CMDB to hold this
> information and then form the various relationships or should we rather
> create this data on our new remedy environment and not customize the CMDB
> at all?
>
> Any advice or assistance would be appreciated.
>
> Thanks
> Brad
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: AIE connectivity to external Oracle DB

[Joe D'Souza]

Yes I believe that is what you need to provide. Try removing BIN. Chances
are AIE adds it?

What error do you get when attempting that connection?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Madhu Krishnappa
Sent: Monday, January 27, 2014 10:52 AM
To: arslist@ARSLIST.ORG
Subject: AIE connectivity to external Oracle DB

Trying to create a AIE Connectivity to external Oracle DB 

Would like to know, what value has to be provided to Oracle Database
Directory in the External Data Store connection store information?


Test connection is not successful. 

Read somewhere that we need to provide the Oracle Client Path, where AIE is
installed. 

Oracle Client Path :  C:\oracle\product\11.1.0\BIN - Is this right?  Please
help.


ARS 7.6.04 SP4
AIE 7.6.04

Regards, 
Madhu

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Re: Data Holding: Customize CMDB or create Custom Remedy Form?

[Mueller, Doug]

Brad,

A good question to ask.

The CMDB is a configuration database that is used to hold configuration items 
within your environment and
the relationships between them.  There should always be a consumer for this 
data that is going to use that
data to make business decisions or take business actions.

You do not want non-configuration data in the CMDB.  It is NOT a data warehouse.

You say that of your 4 forms, one is site information.  Well, if that is site 
information that matches the idea of
the configuration of your environment with different sites that you want to be 
able to relate to, then this
is a good example of data to put into the CMDB.  Now, how many fields to you 
have?  Do they all map into the
CMDB fields?  Is there a lot more data that fits into the CDM (Common Data 
Model) that BMC provides?  Is
that additional data "CMDB worthy" or is it really extra details needed only 
under certain circumstances?

So, you may end up creating sites AND having a form for the "additional data" 
that is not CMDB appropriate
and link the items by reconciliation ID for example.

So, some thought here.

As for the other three forms, are they configuration items?  Is there value for 
other applications seeing this
data in the CMDB and the relationships?  If so, then consider loading it 
(again, it may be some in the CMDB
and some not).  If not, then definitely to the custom form route and do not put 
it into the CMDB.

So, a couple of layers of thought here.

I know this is not a specific yes/no answer, but hopefully it gives you the 
parameters to think about for
making the decision.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy
Sent: Tuesday, January 28, 2014 1:50 AM
To: arslist@ARSLIST.ORG
Subject: Data Holding: Customize CMDB or create Custom Remedy Form?

**
Hi Guys

Quick Question that just wanted come advice from everyone on. Basically we are 
busy upgrading our system to version 8.1 and ITSM 8.1. We are busy planning our 
data migration and wanted to know what you guys think of the following.

We currently have 4 different remedy forms on our old system with data that we 
want to migrate to our new version. The new version is installed on a new 
server as a clean OTB Install.
One of the remedy forms and data is Site information which we were thinking of 
placing into the CMDB however the other 3 are our custom data that doesn't 
really fit anywhere in the CMDB.

Is it advisable to add a new custom class to the CMDB to hold this information 
and then form the various relationships or should we rather create this data on 
our new remedy environment and not customize the CMDB at all?

Any advice or assistance would be appreciated.

Thanks
Brad
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Table Column Data Alignment issue

[Charlie Lotridge]

There have been no responses to this, so I'm guessing that no one has seen
this issue.  Can anyone confirm that this does work for them?  Or is it
perhaps a little used feature?

Thanks,
Charlie


On Sun, Jan 26, 2014 at 1:35 PM, Charlie Lotridge wrote:

> Hi all,
>
> I have several (list type) tables that contain columns that contain
> integer values.  As stated in the documentation, these default to being
> right-aligned.  However, when there is any left-aligned value in the column
> immediately to the right, the data becomes nearly unreadable.  This is
> especially true if that left-aligned data itself displays numerically (e.g.
> timestamps).
>
> I've tried setting the "Data Alignment" property for these columns to both
> Left and Center, but it seems to have no effect - the numeric data remains
> right-aligned.
>
> Am I missing something?  Is there something else I need to do to affect
> the alignment adjustment?
>
> Note that just for kicks I tried setting the alignment of a character type
> column (which defaults to left) to right-alignment, but this also has no
> effect.  So the problem I'm having is not restricted to integer columns.
>
> On the other hand, changing the alignment of the headers seems to work
> just fine.
>
> Thanks,
> Charlie
>

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Re: AIE connectivity to external Oracle DB

[Chris Pagels]

Madhu,

You need to provide the path to the Oracle client installed on the AR server 
you are running AIE from.

Example:

D:\oracle\product\10.2.0\client_1


Chris




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Madhu Krishnappa
Sent: Monday, January 27, 2014 7:52 AM
To: arslist@ARSLIST.ORG
Subject: AIE connectivity to external Oracle DB

Trying to create a AIE Connectivity to external Oracle DB 

Would like to know, what value has to be provided to Oracle Database Directory 
in the External Data Store connection store information?


Test connection is not successful. 

Read somewhere that we need to provide the Oracle Client Path, where AIE is 
installed. 

Oracle Client Path :  C:\oracle\product\11.1.0\BIN - Is this right?  Please 
help.


ARS 7.6.04 SP4
AIE 7.6.04

Regards,
Madhu

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Re: Open connection increasing

[Joe D'Souza]

You have not specified open connections from what to what. I am assuming you
mean the connection between the AR Server to the database.

 

Yes there used to be a bug a few versions ago (very early versions of 7.0
and some of 6.x and some earlier ones too I think) with what used to be
known as the EIE then (now AIE) where after a scheduled run of a data
exchange to MS-SQL, the EIE engine would not close that connections and the
next time the same schedule was to run, it would open another connection.
BMC did fix that bug. Is this something similar?

 

If so the work around until they fixed whatever it was that I had used was
to stop the service from the command line using a windows scheduler (sort of
a cron job), after the schedule was estimated to have finished it daily run.
This killed the connection it opened. And then using another schedule, I
started that service minutes before it was to run another schedule.

 

You are on 76.04 SP4, and I do not think that EIE's successor AIE has a
similar problem. So you would need to be more specific as to when you get
these connections open, and when they fail to close if it is the connection
to the database you are inferring.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
Sent: Tuesday, January 28, 2014 1:30 AM
To: arslist@ARSLIST.ORG
Subject: Open connection increasing

 

** 

Dear List,
There are huge number of open connections (netstat -a) in server and due to
this arserver stops working. Following error getting in arerror log file.
Most of the connections from application side only.
 
Tue Jan 14 10:34:25 2014  390620 : Cannot establish a network connection to
the AR System Plug-In server (ARERR 8760)





Tue Jan 14 10:34:25 2014 RDC1-ERM-AP1 (5004) AREA : RPC: Miscellaneous
tli error - System error (Connection refused).
 
Environment:
 
ARS 7.6.04 SP4
Windows 2k8
 
Do we need to do any specific configuration for this? Or this is existing
bug/defect? 
Thanks in advance.

-- 
Sandeep Pandey 
Remedy Developer


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Re: AIE connectivity to external Oracle DB

[Carl Wilson]

Hi,
Yes if the DB is external then you need to provide the directory to the client 
(compatible version) that you are using connect to the DB.

E.g. C:\oracle10G\product\10.0.2\client ...

The AIE Plugin will then use the client to connect to the DB.

The AIE User Guide has a screenshot of using the client to connect.
 
Kind Regards,
 
Carl Wilson
 
http://www.missingpiecessoftware.com/

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Madhu Krishnappa
Sent: 27 January 2014 15:52
To: arslist@ARSLIST.ORG
Subject: AIE connectivity to external Oracle DB

Trying to create a AIE Connectivity to external Oracle DB 

Would like to know, what value has to be provided to Oracle Database Directory 
in the External Data Store connection store information?


Test connection is not successful. 

Read somewhere that we need to provide the Oracle Client Path, where AIE is 
installed. 

Oracle Client Path :  C:\oracle\product\11.1.0\BIN - Is this right?  Please 
help.


ARS 7.6.04 SP4
AIE 7.6.04

Regards,
Madhu

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R: Re: Assignment Menu Locked.

[team.rem...@libero.it]

Hi Shambo,
I've made :
1) Overlay - View
2) Overlay - field Assigned Support Company


But field Attributes, Menu Name remain locked.
I cannot substitute the menu with the new custom-menu.
Any idea ?


Thanks in advance.
P


Messaggio originale

Da: shamb...@gmail.com

Data: 27-gen-2014 16.37

A: 

Ogg: Re: Assignment Menu Locked.



**

Hi pietro,Please let me know the version remedy system.If this is 7.6.04 or 
above , you need to create field overlay to.modify it.
Regards
Shambo.
On Monday, January 27, 2014, team.rem...@libero.it  
wrote:

Hi Folks

I would like to replace the three sub menu of 'Assignment' of the form HPD:

Help Desk Classic, trying to simulate the auto-assignment function.



When I run the Developer Studio, and open the form HPD: Help Desk Classic I

realize that the fields "Assigned Support Company", "Assigned Support

Organizzation" and "Assigned Group" are locked and not editable.



My idea is to replace the menu with custom menu that simulates the behavior of

auto-assignment, perhaps without having to manually select "Assigned Support

Company," "Assigned Support Organizzation", any ideas?



I hope to be clear

thanks in advance

Pietro



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Re: Assignment Menu Locked.

[Roney Samuel Varghese.]

If you are using version 7.604+ try  creating overlays. 

Regards,
Roney

Sent from my iPhone

> On Jan 27, 2014, at 10:46 AM, "team.rem...@libero.it"  
> wrote:
> 
> Hi Folks 
> I would like to replace the three sub menu of 'Assignment' of the form HPD: 
> Help Desk Classic, trying to simulate the auto-assignment function.
> 
> When I run the Developer Studio, and open the form HPD: Help Desk Classic I 
> realize that the fields "Assigned Support Company", "Assigned Support 
> Organizzation" and "Assigned Group" are locked and not editable.
> 
> My idea is to replace the menu with custom menu that simulates the behavior 
> of 
> auto-assignment, perhaps without having to manually select "Assigned Support 
> Company," "Assigned Support Organizzation", any ideas?
> 
> I hope to be clear
> thanks in advance 
> Pietro
> 
> ___
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Re: Assignment Menu Locked.

[Davin Lindner-Green]

Hello Pietro,

It depends on what version of ARS you are on, but if the fields are locked 
maybe you need to start by creating an Overlay? If you right-click on the 
field, do you have an option to "Create Overlay"? You will also have to create 
a view overlay.

Do you want to replace the 3 fields with 3 different menus, to one field where 
you see the Assigned Company, Assigned Organization and Assigned Group all in 
one menu with 3 levels? Like how it is done on the best practice view of 
HPD:Help Desk?

What is your ARS and ITSM version?

Thanks,
Davin


On Jan 27, 2014, at 7:46 AM, team.rem...@libero.it  
wrote:

> Hi Folks 
> I would like to replace the three sub menu of 'Assignment' of the form HPD: 
> Help Desk Classic, trying to simulate the auto-assignment function.
> 
> When I run the Developer Studio, and open the form HPD: Help Desk Classic I 
> realize that the fields "Assigned Support Company", "Assigned Support 
> Organizzation" and "Assigned Group" are locked and not editable.
> 
> My idea is to replace the menu with custom menu that simulates the behavior 
> of 
> auto-assignment, perhaps without having to manually select "Assigned Support 
> Company," "Assigned Support Organizzation", any ideas?
> 
> I hope to be clear
> thanks in advance 
> Pietro
> 
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AIE connectivity to external Oracle DB

[Madhu Krishnappa]

Trying to create a AIE Connectivity to external Oracle DB 

Would like to know, what value has to be provided to Oracle Database Directory 
in the External Data Store connection store information?


Test connection is not successful. 

Read somewhere that we need to provide the Oracle Client Path, where AIE is 
installed. 

Oracle Client Path :  C:\oracle\product\11.1.0\BIN - Is this right?  Please 
help.


ARS 7.6.04 SP4
AIE 7.6.04

Regards, 
Madhu

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Open connection increasing

[Sandeep Pandey]

Dear List,

There are huge number of open connections (netstat -a) in server and
due to this arserver stops working. Following error getting in arerror
log file. Most of the connections from application side only.

Tue Jan 14 10:34:25 2014  390620 : Cannot establish a network
connection to the AR System Plug-In server (ARERR 8760)

Tue Jan 14 10:34:25 2014 RDC1-ERM-AP1 (5004) AREA : RPC:
Miscellaneous tli error - System error (Connection refused).

Environment:

ARS 7.6.04 SP4
Windows 2k8

Do we need to do any specific configuration for this? Or this is
existing bug/defect?

Thanks in advance.

-- 
Sandeep Pandey
Remedy Developer

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