Re: upgrade 7.1 to 8.1 with ITSM

[J Lander]

Hi Teresa,

Last year, I had a customer who I upgraded in almost the exact same manner. 
Only difference was they were on ARS 7.5 (and ITSM 7.6). We upgraded directly 
to 8.1 on new hardware (same from/to versions as you mentioned) and migrated 
data from the old system using DDM. We also converted existing customisations 
to overlays.

Apart from a few niggles with bringing over Knowledge Articles from RKM 7.5 we 
had very few issues.

The conversation of customisations to overlays and testing took a number of 
weeks but the benefit of this method was the cutover to the new system. It was 
simply a shut down old system (except for an Admin only server), perform final 
DDM (which takes minutes if you keep the data to t date right to the second to 
last day of go-live), and switch DNS to new environment. The voila, you are 
live.

A word to the wise when using DDM however...it beings through new and updated 
data perfectly. However...it does NOT remove (or mark for removal) records that 
have been since deleted. This means that any data (e.g. relationship data such 
as Incident, Problem, Change relationships etc) which had been deleted since 
the first DB copy needs to be manually removed.

Cheers,

J

On Sun, 2 Mar 2014 17:32:20 +, teresa S Fannin 
 wrote:

>List,
>I am in the process of going from 7.1 to 8.1.   But in my case going from:
>Windows 2003 to windows 2008
>SQL Server 2005 to 2012 and 64 bit.
>My high level plan is  to install 8.1 on the windows 2008 server  and then  
>apply all my  changes ( not major changes)  and use migrator to bring over all 
>the data.
>Or should I upgrading to 7.6.04  or  8.1  in my old windows 2003 system then 
>migrate everything into the newly installed 8.1 windows 2008 system?
>Thanks for your suggestions?
>Teresa
>
>From: Action Request System discussion list(ARSList) 
>[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
>Sent: Sunday, March 02, 2014 4:29 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: upgrade 7.1 to 8.1 with ITSM
>
>**
>Thanks Carl and Kiran for providing information. Really helpful l information.
>So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have 
>to work on creation/fixing of overlays for th e existing customization before 
>upgrading other applications.
>Thanks,
>Sandeep Pandey
>
>On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson 
>mailto:carlbwil...@gmail.com>> wrote:
>**
>Hi,
>There is some very good information available here:
>
>https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade
>https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know
>https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works
>
>
>
>Kind Regards,
>
>Carl Wilson
>
>http://www.missingpiecessoftware.com/
>
>From: Action Request System discussion list(ARSList) 
>[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep 
>Pandey
>Sent: 02 March 2014 06:45
>
>To: arslist@ARSLIST.ORG
>Subject: upgrade 7.1 to 8.1 with ITSM
>
>**
>Dear All,
>We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and 
>ITSM. I was going through documents but came to one doubt.
>We have few customization over Help Desk and CMDB in 7.1, so we have to have 
>choose the upgrade stage called upgrade arsystem server without overlay 
>present.
>So can we directly jump from 7.1 to 8.1 installer for upgrade in without 
>overlays present scenario or we have to first upgrade in 7.6.04 and then only 
>we can go for 8.1?
>Thanks & Regards,
>Sandeep Pandey
>_ARSlist: "Where the Answers Are" and have been for 20 years_
>_ARSlist: "Where the Answers Are" and have been for 20 years_
>
>_ARSlist: "Where the Answers Are" and have been for 20 years_
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>"Where the Answers Are, and have been for 20 years"
>

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Re: Server Group and Load Balancer

[Kelly Deaver]

**
Load balancer without server group, assuming means with one Remedy server. You could be using the load balancer but it isn't really balancing anything, just taking a signal and passing it to a server.
 
Server Group without Load Balancer is more common. If you want one server for Users to access and a second server as a back end process server to handle things like assignments, email, etc. this make some sense. You have the users connect to the user access server only.

Kelly DeaverUnisys Corporation
kdea...@kellydeaver.com (ARSlist mail)kelly.dea...@unisys.com (Business mail)
 
 

 Original Message Subject: Server Group and Load BalancerFrom: James Smith Date: Sun, March 02, 2014 1:52 pmTo: arslist@ARSLIST.ORGHello List,A question was striking in my mind whats the difference between server group and load balancer in remedy?Can we have a load balancer without server group ?Can we have a server group without load balancer ?___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org"Where the Answers Are, and have been for 20 years"
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Server Group and Load Balancer

[James Smith]

Hello List,

A question was striking in my mind whats the difference between server group 
and load balancer  in remedy?

Can we have a load balancer without server group ?

Can we have a server group without load balancer ?

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Re: upgrade 7.1 to 8.1 with ITSM

[Vikrant Kulkarni]

First approach is good and fast but instead of using migrator for data
movement use rrr|Chive utility.. It works wonders.

Thanks,
Vikram
On Mar 2, 2014 11:04 PM, "teresa S Fannin" <
teresa.s.fan...@accenturefederal.com> wrote:

> **
>
> List,
>
> I am in the process of going from 7.1 to 8.1.   But in my case going from:
>
> Windows 2003 to windows 2008
>
> SQL Server 2005 to 2012 and 64 bit.
>
> My high level plan is  to install 8.1 on the windows 2008 server  and
> then  apply all my  changes ( not major changes)  and use migrator to bring
> over all the data.
>
> Or should I upgrading to 7.6.04  or  8.1  in my old windows 2003 system
> then migrate everything into the newly installed 8.1 windows 2008 system?
>
> Thanks for your suggestions?
>
> Teresa
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
> *Sent:* Sunday, March 02, 2014 4:29 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: upgrade 7.1 to 8.1 with ITSM
>
>
>
> **
>
> Thanks Carl and Kiran for providing information. Really helpful l
> information.
>
> So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we
> have to work on creation/fixing of overlays for th e existing customization
> before upgrading other applications.
>
> Thanks,
>
> Sandeep Pandey
>
>
>
> On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson  wrote:
>
> **
>
> Hi,
>
> There is some very good information available here:
>
>
>
>
> https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade
>
>
> https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know
>
>
> https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works
>
>
>   --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
> http://www.missingpiecessoftware.com/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
> *Sent:* 02 March 2014 06:45
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* upgrade 7.1 to 8.1 with ITSM
>
>
>
> **
>
> Dear All,
>
> We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and
> ITSM. I was going through documents but came to one doubt.
>
> We have few customization over Help Desk and CMDB in 7.1, so we have to
> have choose the upgrade stage called *upgrade arsystem server without
> overlay present*.
>
> So can we directly jump from 7.1 to 8.1 installer for upgrade in *without
> overlays present* scenario or we have to first upgrade in 7.6.04 and then
> only we can go for 8.1?
>
> Thanks & Regards,
>
> Sandeep Pandey
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: upgrade 7.1 to 8.1 with ITSM

[teresa S Fannin]

List,
I am in the process of going from 7.1 to 8.1.   But in my case going from:
Windows 2003 to windows 2008
SQL Server 2005 to 2012 and 64 bit.
My high level plan is  to install 8.1 on the windows 2008 server  and then  
apply all my  changes ( not major changes)  and use migrator to bring over all 
the data.
Or should I upgrading to 7.6.04  or  8.1  in my old windows 2003 system then 
migrate everything into the newly installed 8.1 windows 2008 system?
Thanks for your suggestions?
Teresa

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
Sent: Sunday, March 02, 2014 4:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: upgrade 7.1 to 8.1 with ITSM

**
Thanks Carl and Kiran for providing information. Really helpful l information.
So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have 
to work on creation/fixing of overlays for th e existing customization before 
upgrading other applications.
Thanks,
Sandeep Pandey

On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson 
mailto:carlbwil...@gmail.com>> wrote:
**
Hi,
There is some very good information available here:

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know
https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works



Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep 
Pandey
Sent: 02 March 2014 06:45

To: arslist@ARSLIST.ORG
Subject: upgrade 7.1 to 8.1 with ITSM

**
Dear All,
We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and 
ITSM. I was going through documents but came to one doubt.
We have few customization over Help Desk and CMDB in 7.1, so we have to have 
choose the upgrade stage called upgrade arsystem server without overlay present.
So can we directly jump from 7.1 to 8.1 installer for upgrade in without 
overlays present scenario or we have to first upgrade in 7.6.04 and then only 
we can go for 8.1?
Thanks & Regards,
Sandeep Pandey
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: configure load balancer between Web servers and application servers

[Rick Westbrock]

My guess is that he wants the load balancer to send each new request to the
app server with the fewest currently open connections.

-Rick
On Feb 27, 2014 7:28 AM, "Jim Coryat (jcoryat)"  wrote:

> **
>
> Mahmoud,
>
>
>
> I am not following what you are after.  In our environment we have
> multiple mid tiers and multiple app servers.  We have load balancers in
> front of both the mid tier and app servers.  For the mid tiers all the
> traffic is over ports 443 and 8443.  For the app servers the traffic is
> over ports 21324 and 111.
>
>
>
> What were you looking for specifically?
>
>
>
> Jim Coryat
>
> Senior Software Engineer
>
> Micron Technology Inc.
>
>
>
> *From:* mahmoud mahdy [mailto:mahmoud_ma...@live.com]
> *Sent:* Wednesday, February 26, 2014 1:55 AM
> *Subject:* configure load balancer between Web servers and application
> servers
>
>
>
> **
>
> Dears,
> I have two web servers and two application servers and I'd like to define
> a new load balancer between web and application servers with " at least
> connection " option.
> we are on 7.6.04 version
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: upgrade 7.1 to 8.1 with ITSM

[Sandeep Pandey]

Thanks Carl and Kiran for providing information. Really helpful l
information.

So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we
have to work on creation/fixing of overlays for th e existing customization
before upgrading other applications.

Thanks,

Sandeep Pandey


On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson  wrote:

> **
>
> Hi,
>
> There is some very good information available here:
>
>
>
>
> https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade
>
>
> https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know
>
>
> https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works
>
>
> --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
> http://www.missingpiecessoftware.com/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
> *Sent:* 02 March 2014 06:45
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* upgrade 7.1 to 8.1 with ITSM
>
>
>
> **
>
> Dear All,
>
> We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and
> ITSM. I was going through documents but came to one doubt.
>
> We have few customization over Help Desk and CMDB in 7.1, so we have to
> have choose the upgrade stage called *upgrade arsystem server without
> overlay present*.
>
> So can we directly jump from 7.1 to 8.1 installer for upgrade in *without
> overlays present* scenario or we have to first upgrade in 7.6.04 and then
> only we can go for 8.1?
>
> Thanks & Regards,
>
> Sandeep Pandey
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
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Re: upgrade 7.1 to 8.1 with ITSM

[Carl Wilson]

Hi,

There is some very good information available here:

 

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013
/08/12/itsm-upgrade

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013
/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know

https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+
without+overlays+works

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
Sent: 02 March 2014 06:45
To: arslist@ARSLIST.ORG
Subject: upgrade 7.1 to 8.1 with ITSM

 

** 

Dear All,

We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and
ITSM. I was going through documents but came to one doubt.

We have few customization over Help Desk and CMDB in 7.1, so we have to have
choose the upgrade stage called upgrade arsystem server without overlay
present.

So can we directly jump from 7.1 to 8.1 installer for upgrade in without
overlays present scenario or we have to first upgrade in 7.6.04 and then
only we can go for 8.1?

Thanks & Regards,

Sandeep Pandey

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
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Re: upgrade 7.1 to 8.1 with ITSM

[Hullule, Kiran]

You can upgrade to 8.1 directly. But please keep in mind if your business 
really decides to upgrade without overlay then you should understand its 
implications too.  All your customization and its related data will be lost in 
upgrade if you don't convert your custom codes into overlay.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
Sent: Sunday, March 02, 2014 12:15 PM
To: arslist@ARSLIST.ORG
Subject: upgrade 7.1 to 8.1 with ITSM

**
Dear All,
We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and 
ITSM. I was going through documents but came to one doubt.
We have few customization over Help Desk and CMDB in 7.1, so we have to have 
choose the upgrade stage called upgrade arsystem server without overlay present.
So can we directly jump from 7.1 to 8.1 installer for upgrade in without 
overlays present scenario or we have to first upgrade in 7.6.04 and then only 
we can go for 8.1?
Thanks & Regards,
Sandeep Pandey
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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