How to find out LB pointing which ARS.

[Suresh Loganathan]

Team,

I need your advices. present ,my project contain 4ARS and 3 Mid Tiers and 2
Load Balancer. Need to find out which remedy service currently pointing the
LB. tried with PING and TRACERT.Can't find out this info.

Can you please help me, how to find the load balancer pointing which ARS.
need to see with that perfect IP address.

Regards,

Suresh L

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Re: Database replication to reporting server

[Joe D'Souza]

The only place I have seen archgid to fail so far is if you have filters
using the WEB SERVICE set fields, and if you have changed some of the fields
that are mapped in that filter for that set field option. I think it works
as designed for most other things it is designed for.

 

I had brought up this one small oversight with Doug at the past RUG and he
said they were aware of it and that it should have been fixed by now but it
wasn't at least until version 7.6.04 and its latest patch during the time of
the RUG. If it has been addressed now in one of the patches, I am not aware.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, March 03, 2014 9:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Database replication to reporting server

 

** 

You can use archgid to chance the Schema ID (form ID.

 

https://communities.bmc.com/docs/DOC-19172

 

I had never tried changing a form ID until I thought about recommending
archgid for this thread (but had been meaning to try if for years).  In my
sandbox I created a form that included an index, ran archgid and all
references to the old schemaId were updated to the new schemaId (T/B/H
tables and index).

 

One note...  Since I changed the schemaId to a number higher than any other
form it changed the next schemaId to my number +1.

 

Jason

 

On Mon, Mar 3, 2014 at 1:27 PM, Mike Ilmer 
wrote:

Hi List,

We have the table-based replication of the SQL production database to
reporting server.
Our DBAs require to provide them the T.. H.. and B.. table information along
to the schema name. This works fine for the existing schemas. Replication is
the real-time.

We have issues with the new tables. In some cases we create remedy form only
on the production server, and then a month later getting requirement to add
the same form onto reporting server. Setting the table-based replication is
an issue because after migration that the table's ID on reporting server
(T..,H.., B..) may have the different number.

Yes, the best recommendation would be to migrate the new remedy forms to
both servers at the same time.
Would anybody have the best-practice or the experience recommendation of how
to simplify setting of the replication process (for SQL database). For
instance replicate the remedy system tables ("arschema", fields, forms,
etc.)

Thank you,
Mike 


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Re: Database replication to reporting server

[Jason Miller]

You can use archgid to chance the Schema ID (form ID.

https://communities.bmc.com/docs/DOC-19172

I had never tried changing a form ID until I thought about recommending
archgid for this thread (but had been meaning to try if for years).  In my
sandbox I created a form that included an index, ran archgid and all
references to the old schemaId were updated to the new schemaId (T/B/H
tables and index).

One note...  Since I changed the schemaId to a number higher than any other
form it changed the next schemaId to my number +1.

Jason


On Mon, Mar 3, 2014 at 1:27 PM, Mike Ilmer wrote:

> Hi List,
>
> We have the table-based replication of the SQL production database to
> reporting server.
> Our DBAs require to provide them the T.. H.. and B.. table information
> along to the schema name. This works fine for the existing schemas.
> Replication is the real-time.
>
> We have issues with the new tables. In some cases we create remedy form
> only on the production server, and then a month later getting requirement
> to add the same form onto reporting server. Setting the table-based
> replication is an issue because after migration that the table's ID on
> reporting server (T..,H.., B..) may have the different number.
>
> Yes, the best recommendation would be to migrate the new remedy forms to
> both servers at the same time.
> Would anybody have the best-practice or the experience recommendation of
> how to simplify setting of the replication process (for SQL database). For
> instance replicate the remedy system tables ("arschema", fields, forms,
> etc.)
>
> Thank you,
> Mike
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Unable to set server side logging....ARS 7.604

[Joe D'Souza]

LJ suggested the use of the Ok button instead of Apply - try that. I had
never noticed that bug, but if LJ says there is a bug around that, it must
be true.

If it does not work even after suggestions he gave, try using short DOS file
names in the path (8 character names) instead of the full windows file name.
I recall one version of Java had a problem with windows file names when
starting the JVM. It could potentially be that issue where the JVM
supporting the administration plugin, does not recognize windows full file
names.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Monday, March 03, 2014 8:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to set server side loggingARS 7.604

@Misi Thanks. This is what I have tired. Change the file name, hit apply.
(The file names are then reset.) Close the window. Go back to server
information, log file tab, the file name are still the old names and not
what I changed it to.
At one point I deleted the files on the server. Re-opened the server window.
It allowed me to start logging but it did not allow me to change the file
names.

Strange .

"You have to do it on all servers"! My understanding with server groups - is
that you can only have one admin server. The config settings is then
executed and the config settings are then hold on the admin server. Config
settings on none-admin servers within a server groups are then ignored. The
config setting on the none-admin servers will only apply when/if the server
takes out of the servers group. This made me think that the issue I got is
related to the server group settings.

What am I missing?

@Joe. AR Server is started with a windows account with admin right to the
servers. The user got full access and the permissions needed.

Thanks,
Terje

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, March 03, 2014 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to set server side loggingARS 7.604

Hi,

This is not related to server groups, but you have to do it on all servers.

When you change the name of a log file and press "Apply", it is stored to
the server, but if you then uncheck and press "Apply" again, the log file
name reverts back to the original value. I think it has somehow been stored
on the client side.

The solution is to close and reopen the Server Information form between each
"Apply".

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I have seen this issue a few times on our test servers. When setting 
> server side logging (Admin Console, Server Info, Log Files), I am 
> updating the log file name, apply the logging I want, this time I am 
> after API and SQL, then pushing Apply. The file names are reset to old 
> valued and server side logging I applied are dis-applied. In other 
> words the server sill not accept my request for server logging. Is 
> this a sign that the server groups are incorrectly configured? With 
> server groups one server is the main server or the admin server. Is this
the fault?
>
> Windows 2008 Servers
> ARS 7.604SP2
> Server groups with the two servers.
> Load balancer.
>
> Thanks,
> Terje
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>


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Database replication to reporting server

[Mike Ilmer]

Hi List,

We have the table-based replication of the SQL production database to reporting 
server.
Our DBAs require to provide them the T.. H.. and B.. table information along to 
the schema name. This works fine for the existing schemas. Replication is the 
real-time.

We have issues with the new tables. In some cases we create remedy form only on 
the production server, and then a month later getting requirement to add the 
same form onto reporting server. Setting the table-based replication is an 
issue because after migration that the table's ID on reporting server (T..,H.., 
B..) may have the different number.

Yes, the best recommendation would be to migrate the new remedy forms to both 
servers at the same time.
Would anybody have the best-practice or the experience recommendation of how to 
simplify setting of the replication process (for SQL database). For instance 
replicate the remedy system tables ("arschema", fields, forms, etc.)

Thank you,
Mike

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Re: Minimum requirements to build out a test 8.1 ITSM

[Richter, Howard (CEI - Atlanta)]

All,

Thanks for the input. It looks for my needs the two small systems will work. 
This is just a small test bed. Maybe if I can test out MyIT, I might be able to 
get some more memory or a third VM.

Thanks again and enjoy the week,

Howard

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Monday, March 03, 2014 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Minimum requirements to build out a test 8.1 ITSM

**
Hi Howard,
If this is for a UAT / Production system, then the recommendation is to have 
12-16GB RAM for the AR Application Servers (due to the number of additional 
Plugin's with 8.x.x versions).
The below would work for a Test/Demo system, however be aware that 2GB RAM 
would be allocated to the MT on these systems so if you could add some more RAM 
then this would be beneficial.



Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: 03 March 2014 15:47
To: arslist@ARSLIST.ORG
Subject: Minimum requirements to build out a test 8.1 ITSM

**
Good morning/afternoon/evening all,

I hope you had a good weekend.

Ok, I am about to order a couple of VMs to build out a test ITSM 8.1 
environment and just wanted to verify that this configuration would work.


1. DB server (running win 2008 and MSSQL 2008) 4 gig, dual processor, 250 
gig

2. Remedy/ITSM/SRM/Mid-tier, win 2008, 8 gig, quad processor, 500 gig.

Let me know if this will work. Also I might want to try MyIT, but I would 
assume that I will need an extra server for that.

As always, thanks

Howard



[Description: Description: Description: Cox Enterprises, 
Inc]
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
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<><><><>

Re: Minimum requirements to build out a test 8.1 ITSM

[Carl Wilson]

Hi Howard,

If this is for a UAT / Production system, then the recommendation is to have
12-16GB RAM for the AR Application Servers (due to the number of additional
Plugin's with 8.x.x versions).

The below would work for a Test/Demo system, however be aware that 2GB RAM
would be allocated to the MT on these systems so if you could add some more
RAM then this would be beneficial.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: 03 March 2014 15:47
To: arslist@ARSLIST.ORG
Subject: Minimum requirements to build out a test 8.1 ITSM

 

** 

Good morning/afternoon/evening all,

 

I hope you had a good weekend.

 

Ok, I am about to order a couple of VMs to build out a test ITSM 8.1
environment and just wanted to verify that this configuration would work.

 

1. DB server (running win 2008 and MSSQL 2008) 4 gig, dual processor,
250 gig

2. Remedy/ITSM/SRM/Mid-tier, win 2008, 8 gig, quad processor, 500 gig.

 

Let me know if this will work. Also I might want to try MyIT, but I would
assume that I will need an extra server for that.

 

As always, thanks

 

Howard

 

 

 

  Description: Description: Description: Cox
Enterprises, Inc

Howard Richter, Remedy Administrator

6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

Email = howard.rich...@coxinc.com

Office = 678.645.4633, Cell = 404.226.2745

Cox Innovation Agent (CIA)

Description: Description:
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Submit your idea today for a chance to earn a badge and be entered into a
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/
 ideas 
View your badges: http://innovation.coxenterprises.com/ideas/SitePages/

yourbadges.aspx

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Minimum requirements to build out a test 8.1 ITSM

[Jason Miller]

That should be pretty comfortable for a few users.  Is this environment
mostly for your team?  If you expect users to be evaluating the system you
may want to beef things up a little so they have a better experience.  If
it is for you to try things out and get familiar it should work.

If you are going to be doing work with CMDB and a decent number of CIs then
I would say increase the DB ram to 8 GB at least and probably add some more
app server memory.

I haven't looked at the latest version of MyIT but based on my experience
with 1.5 you probably would be ok running in on you app server for light
usage.  If getting an additional server isn't too hard maybe get another
server for the web tier where you can put Mid Tier and MyIT.  MyIT will use
Tomcat and also have a virgo service (http://www.eclipse.org/virgo).  By
default MyIT wants to install Tomcat if I remember correctly but I have
used the same TC with MT and MyIT.

Jason


On Mon, Mar 3, 2014 at 7:47 AM, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> **
>
> Good morning/afternoon/evening all,
>
>
>
> I hope you had a good weekend.
>
>
>
> Ok, I am about to order a couple of VMs to build out a test ITSM 8.1
> environment and just wanted to verify that this configuration would work.
>
>
>
> 1. DB server (running win 2008 and MSSQL 2008) 4 gig, dual processor,
> 250 gig
>
> 2. Remedy/ITSM/SRM/Mid-tier, win 2008, 8 gig, quad processor, 500 gig.
>
>
>
> Let me know if this will work. Also I might want to try MyIT, but I would
> assume that I will need an extra server for that.
>
>
>
> As always, thanks
>
>
>
> Howard
>
>
>
>
>
>
>
> [image: Description: Description: Description: Cox Enterprises, 
> Inc]
>
> Howard Richter, Remedy Administrator
>
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
>
> Email = howard.rich...@coxinc.com
>
> Office = 678.645.4633, Cell = 404.226.2745
>
> *Cox Innovation Agent (CIA)*
>
> [image: Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png][image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]
>
> Submit your idea today for a chance to earn a badge and be entered into a
> monthly drawing for a $10 gift card.
> *Submit your idea:* 
> http://innovation.coxenterprises.com/*ideas*
> *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/
> *yourbadges.aspx*
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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<><><><>

Re: Mid-tier navigation - killing the confirmation message

[Ray Gellenbeck]

Will try at the form level.  Good stuff, thx.

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Minimum requirements to build out a test 8.1 ITSM

[Richter, Howard (CEI - Atlanta)]

Good morning/afternoon/evening all,

I hope you had a good weekend.

Ok, I am about to order a couple of VMs to build out a test ITSM 8.1 
environment and just wanted to verify that this configuration would work.


1. DB server (running win 2008 and MSSQL 2008) 4 gig, dual processor, 250 
gig

2. Remedy/ITSM/SRM/Mid-tier, win 2008, 8 gig, quad processor, 500 gig.

Let me know if this will work. Also I might want to try MyIT, but I would 
assume that I will need an extra server for that.

As always, thanks

Howard



[Description: Description: Description: Cox Enterprises, 
Inc]
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
[Description: Description: 
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 Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png][Description:
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<><><><>

Re: Mid-tier navigation - killing the confirmation message

[LJ LongWing]

Ray,
If you always want to browse away without that prompt on button press on
the form, you can look into the 'SET-CHANGE-FLAG' run-process.  Setting it
to 0 will tell the form there are no changes that need to be made, and
allow you to navigate away from the form without prompt.

Either thator you could change the flag on various fields on your form
to 'Disable Change Flag' to True, and then setting that field won't trigger
the change field flag, and it won't be set when you try to navigate away.
 Either way should work :)


On Mon, Mar 3, 2014 at 8:11 AM, Ray Gellenbeck wrote:

> Is there a switch or process command to suppress the browser behavior of
> asking confirmation before leaving a create-mode form?  To clarify, here is
> the flow today...
>
> 1.  Open form in Create/Submit mode
> 2.  User performs some action but then hits a button to navigate away from
> that form
> 3.  Browser (doesn't matter the brand/version) pops up a window "Confirm
> Navigation" title, verbiage "Your changes have not been saved or sent.  Do
> you really want to close the window?  Are you sure you want to leave this
> page?" and then 2 buttons for "Leave this Page" and "Stay on this Page".
>
> You've seen this behavior in other web apps like facebook if you had
> composed something but didn't save/post it and then went to navigate to a
> different page.
>
> Is this message suppress-able?  I do some Open Window commands within the
> same window and can anticipate getting negative feedback from users but I
> really don't want to have to do all the mechanics of keeping everything in
> one window vs. using Open Window with views.  Suppressing that message
> would be the ideal solution.
>
> Thanks in advance,
>
> Ray
>
>
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>

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Mid-tier navigation - killing the confirmation message

[Ray Gellenbeck]

Is there a switch or process command to suppress the browser behavior of asking 
confirmation before leaving a create-mode form?  To clarify, here is the flow 
today...

1.  Open form in Create/Submit mode
2.  User performs some action but then hits a button to navigate away from that 
form
3.  Browser (doesn't matter the brand/version) pops up a window "Confirm 
Navigation" title, verbiage "Your changes have not been saved or sent.  Do you 
really want to close the window?  Are you sure you want to leave this page?" 
and then 2 buttons for "Leave this Page" and "Stay on this Page".

You've seen this behavior in other web apps like facebook if you had composed 
something but didn't save/post it and then went to navigate to a different page.

Is this message suppress-able?  I do some Open Window commands within the same 
window and can anticipate getting negative feedback from users but I really 
don't want to have to do all the mechanics of keeping everything in one window 
vs. using Open Window with views.  Suppressing that message would be the ideal 
solution.

Thanks in advance,

Ray

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Re: Unable to set server side logging....ARS 7.604

[Misi Mladoniczky]

Hi,

No, the settings in ar.cfg (Server Information) must be set on each server
individually. There is no central store for the configuration setting.

To set it, you need to connect directly to each server and apply the settings,
not going through a load balancer.

Best Regards - Misi, RRR AB, http://rrr.se

> @Misi Thanks. This is what I have tired. Change the file name, hit apply. (The
> file names are then reset.) Close the window. Go back to server information,
> log file tab, the file name are still the old names and not what I changed it
> to.
> At one point I deleted the files on the server. Re-opened the server window.
> It allowed me to start logging but it did not allow me to change the file
> names.
>
> Strange .
>
> "You have to do it on all servers"! My understanding with server groups - is
> that you can only have one admin server. The config settings is then executed
> and the config settings are then hold on the admin server. Config settings on
> none-admin servers within a server groups are then ignored. The config setting
> on the none-admin servers will only apply when/if the server takes out of the
> servers group. This made me think that the issue I got is related to the
> server group settings.
>
> What am I missing?
>
> @Joe. AR Server is started with a windows account with admin right to the
> servers. The user got full access and the permissions needed.
>
> Thanks,
> Terje
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Monday, March 03, 2014 12:44 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Unable to set server side loggingARS 7.604
>
> Hi,
>
> This is not related to server groups, but you have to do it on all servers.
>
> When you change the name of a log file and press "Apply", it is stored to the
> server, but if you then uncheck and press "Apply" again, the log file name
> reverts back to the original value. I think it has somehow been stored on the
> client side.
>
> The solution is to close and reopen the Server Information form between each
> "Apply".
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> I have seen this issue a few times on our test servers. When setting
>> server side logging (Admin Console, Server Info, Log Files), I am
>> updating the log file name, apply the logging I want, this time I am
>> after API and SQL, then pushing Apply. The file names are reset to old
>> valued and server side logging I applied are dis-applied. In other
>> words the server sill not accept my request for server logging. Is
>> this a sign that the server groups are incorrectly configured? With
>> server groups one server is the main server or the admin server. Is this the
>> fault?
>>
>> Windows 2008 Servers
>> ARS 7.604SP2
>> Server groups with the two servers.
>> Load balancer.
>>
>> Thanks,
>> Terje
>>
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
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Re: Unable to set server side logging....ARS 7.604

[LJ LongWing]

Terje,
What you are experiencing is a bug in the Admin Console.  When changing the
log file names, always hit 'OK' instead of 'Apply'.  When you come back
into the window the log file name will be changed.  It is a bug in how the
Apply works vs how the OK works.


On Mon, Mar 3, 2014 at 4:26 AM, Terje Moglestue  wrote:

> **
>
> I have seen this issue a few times on our test servers. When setting
> server side logging (Admin Console, Server Info, Log Files), I am updating
> the log file name, apply the logging I want, this time I am after API and
> SQL, then pushing Apply. The file names are reset to old valued and server
> side logging I applied are dis-applied. In other words the server sill not
> accept my request for server logging. Is this a sign that the server groups
> are incorrectly configured? With server groups one server is the main
> server or the admin server. Is this the fault?
>
>
>
> Windows 2008 Servers
>
> ARS 7.604SP2
>
> Server groups with the two servers.
>
> Load balancer.
>
>
>
> Thanks,
>
> Terje
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Unable to set server side logging....ARS 7.604

[Terje Moglestue]

@Misi Thanks. This is what I have tired. Change the file name, hit apply. (The 
file names are then reset.) Close the window. Go back to server information, 
log file tab, the file name are still the old names and not what I changed it 
to.
At one point I deleted the files on the server. Re-opened the server window. It 
allowed me to start logging but it did not allow me to change the file 
names.

Strange .

"You have to do it on all servers"! My understanding with server groups - is 
that you can only have one admin server. The config settings is then executed 
and the config settings are then hold on the admin server. Config settings on 
none-admin servers within a server groups are then ignored. The config setting 
on the none-admin servers will only apply when/if the server takes out of the 
servers group. This made me think that the issue I got is related to the server 
group settings.

What am I missing?

@Joe. AR Server is started with a windows account with admin right to the 
servers. The user got full access and the permissions needed.

Thanks,
Terje

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, March 03, 2014 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to set server side loggingARS 7.604

Hi,

This is not related to server groups, but you have to do it on all servers.

When you change the name of a log file and press "Apply", it is stored to the 
server, but if you then uncheck and press "Apply" again, the log file name 
reverts back to the original value. I think it has somehow been stored on the 
client side.

The solution is to close and reopen the Server Information form between each 
"Apply".

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I have seen this issue a few times on our test servers. When setting 
> server side logging (Admin Console, Server Info, Log Files), I am 
> updating the log file name, apply the logging I want, this time I am 
> after API and SQL, then pushing Apply. The file names are reset to old 
> valued and server side logging I applied are dis-applied. In other 
> words the server sill not accept my request for server logging. Is 
> this a sign that the server groups are incorrectly configured? With 
> server groups one server is the main server or the admin server. Is this the 
> fault?
>
> Windows 2008 Servers
> ARS 7.604SP2
> Server groups with the two servers.
> Load balancer.
>
> Thanks,
> Terje
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
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Are, and have been for 20 years"

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Re: Unable to set server side logging....ARS 7.604

[Misi Mladoniczky]

Hi,

This is not related to server groups, but you have to do it on all servers.

When you change the name of a log file and press "Apply", it is stored to the
server, but if you then uncheck and press "Apply" again, the log file name
reverts back to the original value. I think it has somehow been stored on the
client side.

The solution is to close and reopen the Server Information form between each
"Apply".

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I have seen this issue a few times on our test servers. When setting server
> side logging (Admin Console, Server Info, Log Files), I am updating the log
> file name, apply the logging I want, this time I am after API and SQL, then
> pushing Apply. The file names are reset to old valued and server side logging
> I applied are dis-applied. In other words the server sill not accept my
> request for server logging. Is this a sign that the server groups are
> incorrectly configured? With server groups one server is the main server or
> the admin server. Is this the fault?
>
> Windows 2008 Servers
> ARS 7.604SP2
> Server groups with the two servers.
> Load balancer.
>
> Thanks,
> Terje
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Unable to set server side logging....ARS 7.604

[Joe D'Souza]

 

I do not think this has anything to do with Server Groups. When turning on
logging, it is done so on each individual server separately.

 

Check for the directory you are trying to set these logging to, and make
sure that the user that runs the AR Server System Service, has permissions
to the directory that you want to create these log files in. Insufficient
permissions could be the potential issue.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Monday, March 03, 2014 6:27 AM
To: arslist@ARSLIST.ORG
Subject: Unable to set server side loggingARS 7.604

 

I have seen this issue a few times on our test servers. When setting server
side logging (Admin Console, Server Info, Log Files), I am updating the log
file name, apply the logging I want, this time I am after API and SQL, then
pushing Apply. The file names are reset to old valued and server side
logging I applied are dis-applied. In other words the server sill not accept
my request for server logging. Is this a sign that the server groups are
incorrectly configured? With server groups one server is the main server or
the admin server. Is this the fault?

 

Windows 2008 Servers

ARS 7.604SP2

Server groups with the two servers.

Load balancer.

 

Thanks,

Terje

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Unable to set server side logging....ARS 7.604

[Terje Moglestue]

I have seen this issue a few times on our test servers. When setting server 
side logging (Admin Console, Server Info, Log Files), I am updating the log 
file name, apply the logging I want, this time I am after API and SQL, then 
pushing Apply. The file names are reset to old valued and server side logging I 
applied are dis-applied. In other words the server sill not accept my request 
for server logging. Is this a sign that the server groups are incorrectly 
configured? With server groups one server is the main server or the admin 
server. Is this the fault?

Windows 2008 Servers
ARS 7.604SP2
Server groups with the two servers.
Load balancer.

Thanks,
Terje


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Re: upgrade 7.1 to 8.1 with ITSM

[Vivek Patil]

There is some very good information available here:
A] 
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade
B] Refer the videO @ 
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know
c] 
https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works

# HOW SHOULD ONE Upgrade :
Upgrade AR System and CMDB then run BPCU. I would advise to use BPCU to 
identify the overlays and custom objects. Avoid BPCU to create overlays if you 
know list of customizations. One could use 8.1 SP1 developer studio and convert 
the objects to overlays or custom objects based on their documentation. If you 
don’t have record of customizations then you have no choice and need to run 
BPCU to create overlays and migrate origin objects. Then proceed with ITSM 
upgrade.

Here are high level steps :
1.  Upgrade AR System to 8.1 SP1
2.  Upgrade CMDB to 8.1 SP1 and Integrator
3.  Run BPCU and create overlays if you cannot do it manually
4.  Migrate origin objects and identify duplicate overlays with ref base 
and delete them using Dev studio (Optional, but save time in reconciliation of 
overlays)
5.  Snapshot utility to take snapshot
6.  Upgrade ITSM and RKM together to 8.1 GA
7.  Upgrade SRM  to 8.1 GA
8.  Upgrade SLM to 8.1 GA
9.  Snapshot utility to get list of objects for reconciliation
10. Reconcile overlays
11. Unit, functional, integration testing.

Note : 
1] 8.1 GA SLM Install or Upgrade after you have ITSM 8.1 SP1 is not supported.
Refer https://docs.bmc.com/docs/display/public/itsm81/Urgent+issues

2] You can upgrade ITSM , SRM , SLM to 8.1 GA
3] the Upgrade ITSM , SRM to 8.1 SP1

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Re: upgrade 7.1 to 8.1 with ITSM

[Misi Mladoniczky]

Hi,

That is one difference between DDM and RRR|Chive.

RRR|Chive can delete records in the target server that does not exist in the
source.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi Teresa,
>
> Last year, I had a customer who I upgraded in almost the exact same manner.
> Only difference was they were on ARS 7.5 (and ITSM 7.6). We upgraded directly
> to 8.1 on new hardware (same from/to versions as you mentioned) and migrated
> data from the old system using DDM. We also converted existing customisations
> to overlays.
>
> Apart from a few niggles with bringing over Knowledge Articles from RKM 7.5 we
> had very few issues.
>
> The conversation of customisations to overlays and testing took a number of
> weeks but the benefit of this method was the cutover to the new system. It was
> simply a shut down old system (except for an Admin only server), perform final
> DDM (which takes minutes if you keep the data to t date right to the second to
> last day of go-live), and switch DNS to new environment. The voila, you are
> live.
>
> A word to the wise when using DDM however...it beings through new and updated
> data perfectly. However...it does NOT remove (or mark for removal) records
> that have been since deleted. This means that any data (e.g. relationship data
> such as Incident, Problem, Change relationships etc) which had been deleted
> since the first DB copy needs to be manually removed.
>
> Cheers,
>
> J
>
> On Sun, 2 Mar 2014 17:32:20 +, teresa S Fannin
>  wrote:
>
>>List,
>>I am in the process of going from 7.1 to 8.1.   But in my case going from:
>>Windows 2003 to windows 2008
>>SQL Server 2005 to 2012 and 64 bit.
>>My high level plan is  to install 8.1 on the windows 2008 server  and then
>> apply all my  changes ( not major changes)  and use migrator to bring over
>> all the data.
>>Or should I upgrading to 7.6.04  or  8.1  in my old windows 2003 system then
>> migrate everything into the newly installed 8.1 windows 2008 system?
>>Thanks for your suggestions?
>>Teresa
>>
>>From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
>>Sent: Sunday, March 02, 2014 4:29 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: upgrade 7.1 to 8.1 with ITSM
>>
>>**
>>Thanks Carl and Kiran for providing information. Really helpful l
>> information.
>>So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we
>> have to work on creation/fixing of overlays for th e existing customization
>> before upgrading other applications.
>>Thanks,
>>Sandeep Pandey
>>
>>On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson
>> mailto:carlbwil...@gmail.com>> wrote:
>>**
>>Hi,
>>There is some very good information available here:
>>
>>https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade
>>https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know
>>https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works
>>
>>
>>
>>Kind Regards,
>>
>>Carl Wilson
>>
>>http://www.missingpiecessoftware.com/
>>
>>From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep
>> Pandey
>>Sent: 02 March 2014 06:45
>>
>>To: arslist@ARSLIST.ORG
>>Subject: upgrade 7.1 to 8.1 with ITSM
>>
>>**
>>Dear All,
>>We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and
>> ITSM. I was going through documents but came to one doubt.
>>We have few customization over Help Desk and CMDB in 7.1, so we have to have
>> choose the upgrade stage called upgrade arsystem server without overlay
>> present.
>>So can we directly jump from 7.1 to 8.1 installer for upgrade in without
>> overlays present scenario or we have to first upgrade in 7.6.04 and then only
>> we can go for 8.1?
>>Thanks & Regards,
>>Sandeep Pandey
>>_ARSlist: "Where the Answers Are" and have been for 20 years_
>>_ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>_ARSlist: "Where the Answers Are" and have been for 20 years_
>>
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