logs about how many users search KB
Hi there i'm new to KB and i was looking if there is a way to get how many users search the KB articles. i saw there is a few reports about hits on articles but cannot find anything on my particular subject. thanks for your help or ideas. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: TCP and RPC Port
Hi, You can look at the TCP-number as a physical port on the server (an IP address) to connect to from 1 to 65536 I think. The first 1024 TCP-port numbers are reserver for some common things like http (port 80), https (port 443), portmapper (111) etc. The high ports from 1024-65536 and above can be used as the programmer likes. Because two programmers can potentially pick the same port, you have to adapt your program to be able to use different ports if a conflict is there. One solution is to use RPC and the portmapper for this. BMC has reserver the RPC ports 390600-390699 for Remedy AR System. The RPC port is never shared between different programs. When the AR Server starts, it contacts the portmapper and askes for a free TCP port to use for the RPC port 390600, and the portmapper will respond with something like 12345. All communication to the AR Server will then happen on TCP port 12345. The client can find the server by first connecting to the portmapper TCP 111 port and ask for the physical connection to RPC 390600 which is known. The portmapper will then direct the client as well to port 12345. You can override the random assignment of the physical TCP-port in ar.cfg, which is typically important when opening firewall ports. And you can also skip the portmapper completely by specifying the TCP port 12345 in the client. There is also another use for the different RPC ports, and that is when you set up a private server threads on the higher 3906xx numbers. You can then specify TCP-port to be able to connect directly to those threads via the RPC-number. Nowadays I think all communication goes through a single TCP-port to the AR Server. Earlier there were different TCP-ports for each RPC-number. This makes it easier for us, but a little confusing... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Experts, What is TCP and RPC port? What's the difference between them? Why do we use them in remedy? What will happen if we eliminate them? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Renaming a group
Hi All TGIF, We're in a transition from ARS 6.3 custom to ITSM 7.6.04 and I have a support group that was imported but has never actually been used (e.g. Incidents assigned) in ITSM, and there are no users assigned to the group. Can I simply rename the group? Or would this cause a problem? Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01CF3F7B.4929FED0] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Associating Active Links
First Check Record Object Relationship in Server Information -- Configuration tab Finish syncing and right click object and select Show Workflow or Show Relationship Thanks Ravi Rai Date: Thu, 13 Mar 2014 15:26:03 -0400 From: brhun...@southernco.com Subject: Associating Active Links To: arslist@ARSLIST.ORG Remedy 8.1 Version 7.6 How can I determine the active links associated with a button or field within a form? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Asset Management Console Advanced Filter Weirdness
We are upgrading to 7.6.04 SP5 on a separate box and when you click on Display CIs Where field on the Asset Management Console under the Advanced Filter section, the values are not sorted. I've checked everything (the menu, the SYS:Form Field Selection form) and everything is identical to SP2 on our other box. The menu object is the same, the Sort on Label checkbox is checked on the menu, I'm not sure why it's not sorted. Not only is it not sorting, but I have no idea how it is sorting. When I uncheck the Sort on Label checkbox, it sorts the way the Sys:Form Field Selection is sorted (which is understandable, but not what we want), but when I put the check back in the box, it's sorting it no particular order. This is completely out of the box and nothing has been changed on our end (no overlays or custom development). Has anyone seen this before? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Associating Active Links
Turn on Active Link logging and click the button. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Hunter Sent: Thursday, March 13, 2014 2:26 PM To: arslist@ARSLIST.ORG Subject: Associating Active Links Remedy 8.1 Version 7.6 How can I determine the active links associated with a button or field within a form? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: TCP and RPC Port
Sweety, I'll make this short and sweet...any further details can be obtained using a Google search TCP stands for Transmission Control Protocol. It is the backbone of networked communication. RPC stands for Remote Procedure Call. TCP/IP is the protocol your computer uses to communicate with any other computer over the internet They are different because they are different protocols for communication, but RPC rides on top of TCP/IP if I'm not mistaken. We use them in Remedy to allow the various clients to talk to the various servers. If we don't them, our servers can't communicate with eachother...so our services can't talk, and there is no point in having them. On Fri, Mar 14, 2014 at 11:05 AM, Sweety sweetykhann...@gmail.com wrote: Hi List, What is TCP port and RPC port? What is the difference between them? Why do we use them in remedy? What happens if we do not use port? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service Insert error
Rick, I have run into something similar recently on a 7.5 system. Take a look at the WSDL file and find a line for the Short Description field. If you auto-generated the file on the target server at some point (while building the web service you push to) you will probably find all the core fields there with a minOccurs=1, which makes them required in WSDL-speak. Even if that field is not included in the values you send or consume the minOccurs means it has to be present. We set the field to the text not used on the sending side but did not map it and that seems to work. Incidentally, we decided to use DSO to do something similar as that protocol allows for re-tries and returns. There is always more than one way to do it :-) Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Mar 14, 2014, at 9:45 AM, Rick Cook remedyr...@gmail.com wrote: I have two Remedy systems, a 7.6.04 ITSM box and a 7.1 custom one. I have two web services that allow a custom bare bones ticketing system on the custom server to interact with the ITSM server, so that a record created under certain conditions on one box will create a corresponding record on the other. There is a bit of custom code and configuration data in place to facilitate all of that, and it seems fine. The WSDL in the web service displays the XML fine, as does SoapUI. The problem is that when I attempt to actually fire it, I get an error that the logs don't seem to capture at a fine enough level of detail to help me find the root of. The error, Error encountered while executing a Web Service, is complaining that Field ID 8 (Short Description) is NULL, and therefore the record can't be saved (since it's a required field). That field has a default value in it in every form we use in the process, and we even map that field between forms to ensure that a value is being pushed, but the error continues. Has anyone had a problem like this before, or can someone point me to the next thing to try? AR Error logs aren't showing anything, and the Plug-in logs don't say anything useful either. Rick Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service Insert error
Rick, Are you mapping that default value in the filter that is consuming that web service? If not yes that error would be expected when the XML is processed by the web services plugin as that plugin has no idea if there is nor not a default on a required field assuming that field is configured as required in the Web Service. Having said that, if that is not your case (that is you are mapping the required field to a non null value), then please post the java plugin log generated by the AR Server. That would capture the reason for the error if it is at the Web Service plugin level. Also, LJ has a valid question. Since you are on two separate versions on the two systems that need to communicate, which system is trying to consume whose service? I had recently ran into a issue where a lower version AR System could not consume a 7.6.04 web service.. And BMC Customer Support recognized that as an issue. Unfortunately, I do not remember what version that lower version system was on but I can try to find out, I fear it was a 7.1 system. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, March 14, 2014 10:45 AM To: arslist@ARSLIST.ORG Subject: Web Service Insert error I have two Remedy systems, a 7.6.04 ITSM box and a 7.1 custom one. I have two web services that allow a custom bare bones ticketing system on the custom server to interact with the ITSM server, so that a record created under certain conditions on one box will create a corresponding record on the other. There is a bit of custom code and configuration data in place to facilitate all of that, and it seems fine. The WSDL in the web service displays the XML fine, as does SoapUI. The problem is that when I attempt to actually fire it, I get an error that the logs don't seem to capture at a fine enough level of detail to help me find the root of. The error, Error encountered while executing a Web Service, is complaining that Field ID 8 (Short Description) is NULL, and therefore the record can't be saved (since it's a required field). That field has a default value in it in every form we use in the process, and we even map that field between forms to ensure that a value is being pushed, but the error continues. Has anyone had a problem like this before, or can someone point me to the next thing to try? AR Error logs aren't showing anything, and the Plug-in logs don't say anything useful either. Rick Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: TCP and RPC Port
The system out if the box will use a listening port so clients like midtier can connect to the system to use it. You can specify the exact port you want to use for that connection. If you say tcp port then your clients can be set to use the otherwise you cannot connect. If I remember correctly the system works without on port 111 rpc port. That is a partial explanation I will not give you the rest because I'm only on the phone Sent from my iPhone On Mar 14, 2014, at 1:05 PM, Sweety sweetykhann...@gmail.com wrote: Hi List, What is TCP port and RPC port? What is the difference between them? Why do we use them in remedy? What happens if we do not use port? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] logs about how many users search KB
Andres: Are you talking about Remedy Knowledge Management (RKM)? Also, it would probably help if you told us what version you are on. I can give a partial answer for RKM 7.6.04, but it doesn't make much sense for me to share that if you are talking about something radically different. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of andres tamayo Sent: Friday, March 14, 2014 10:01 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] logs about how many users search KB ** Hi there i'm new to KB and i was looking if there is a way to get how many users search the KB articles. i saw there is a few reports about hits on articles but cannot find anything on my particular subject. thanks for your help or ideas. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: BO and Analytics
Roger (or anyone else who is on the List and is responding to questions today): I know this is an older message you posted, but what do you mean by a BMC Universe? Does that mean the universe has to have been created by BMC, like the Analytics Universe is? Or does it just mean that the data needs to come from a BMC product? My reason for asking is that we are interested in being able to create Analytics reports on one of our custom Remedy apps, and it sounds like that's possible from a technical standpoint, but I am trying to confirm the licensing standpoint. For whatever it may be worth, I'm pretty sure we have just a Professional BO license, because I know we'd be running Crystal Reports via the mid-tier if we had the Premium. Also, our custom Remedy apps are located on a different server than our ITSM server, which is, of course where our ITSM Universe points to. Does anyone know whether the Analytics/BO licensing limits how many different servers universes can be created from? My teammate who works with our ITSM Universe *thinks* this is allowed, but we'd like to hear if anyone knows for sure. Thanks for any help you can provide. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, January 07, 2014 1:20 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: BO and Analytics ** Analytics the the BMC Name that includes the ARS/other BMC Universes that BO needs to be able to create reports. Also Analytics includes BO that has a limited use license that only allows BMC Universes to be used. -Original Message- From: patrick zandi remedy...@gmail.commailto:remedy...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tue, Jan 7, 2014 2:57 pm Subject: Re: BO and Analytics ** I believe they do the same things, however it is who is using the application that makes the diff... ANA is basically analytical reporting -- it can email and post to sharepoint reports.. as well. (nice feature).. ARS 8.1 can also do the Adhoc, and Bert reports by time as well.. CR is for reporting with pretty formats.. etc Like ANA but does not email or sharepoint them. Also CR can be used on the web for web based reporting as well. There are alot of minor differences, but with CR developer you can also just create an RPT and plop it into the report form and anyone can use it with the usertool.. Crystal reports viewer application (desktop app) can use it too... just depends who and for what are you using it. IMHO On Tue, Jan 7, 2014 at 2:51 PM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: https://communities.bmc.com/thread/30501 might be where you want to go. On Tue, Jan 7, 2014 at 2:47 PM, Sweety sweetykhann...@gmail.commailto:sweetykhann...@gmail.com wrote: Hi Experts, I heard that BO can be used for reporting then why do we need BMC Analytics ? How Analytics is different than BO ? How they are related to each other ? What is the role of BO in BMC Analytics ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been for 20 years -- Patrick Zandi -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: BO and Analytics
Natalie, You should be able to create a new Universe within BO, and point to your custom Remedy DB. You would just have to create all the objects and import the tables from scratch because of course, the ITSM universe would reference objects that don't exist in your custom DB. As far as licenses, you already paid for those and they are simply licenses that allow access to Infoview. Sent from my iPhone On Mar 14, 2014, at 11:07 AM, Stroud, Natalie K nkst...@sandia.gov wrote: ** Roger (or anyone else who is on the List and is responding to questions today): I know this is an older message you posted, but what do you mean by a “BMC Universe”? Does that mean the universe has to have been created by BMC, like the Analytics Universe is? Or does it just mean that the data needs to come from a BMC product? My reason for asking is that we are interested in being able to create Analytics reports on one of our custom Remedy apps, and it sounds like that’s possible from a technical standpoint, but I am trying to confirm the licensing standpoint. For whatever it may be worth, I’m pretty sure we have just a Professional BO license, because I know we’d be running Crystal Reports via the mid-tier if we had the Premium. Also, our custom Remedy apps are located on a different server than our ITSM server, which is, of course where our ITSM Universe points to. Does anyone know whether the Analytics/BO licensing limits how many different servers universes can be created from? My teammate who works with our ITSM Universe *thinks* this is allowed, but we’d like to hear if anyone knows for sure. Thanks for any help you can provide. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, January 07, 2014 1:20 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: BO and Analytics ** Analytics the the BMC Name that includes the ARS/other BMC Universes that BO needs to be able to create reports. Also Analytics includes BO that has a limited use license that only allows BMC Universes to be used. -Original Message- From: patrick zandi remedy...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jan 7, 2014 2:57 pm Subject: Re: BO and Analytics ** I believe they do the same things, however it is who is using the application that makes the diff... ANA is basically analytical reporting -- it can email and post to sharepoint reports.. as well. (nice feature).. ARS 8.1 can also do the Adhoc, and Bert reports by time as well.. CR is for reporting with pretty formats.. etc Like ANA but does not email or sharepoint them. Also CR can be used on the web for web based reporting as well. There are alot of minor differences, but with CR developer you can also just create an RPT and plop it into the report form and anyone can use it with the usertool.. Crystal reports viewer application (desktop app) can use it too... just depends who and for what are you using it. IMHO On Tue, Jan 7, 2014 at 2:51 PM, patrick zandi remedy...@gmail.com wrote: https://communities.bmc.com/thread/30501 might be where you want to go. On Tue, Jan 7, 2014 at 2:47 PM, Sweety sweetykhann...@gmail.com wrote: Hi Experts, I heard that BO can be used for reporting then why do we need BMC Analytics ? How Analytics is different than BO ? How they are related to each other ? What is the role of BO in BMC Analytics ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Patrick Zandi -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: TCP and RPC Port
Thanks Misi and LJ. You always makes things easy. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Setup HA
Hi List, How can I setup HA in remedy? Can you share a doc or link? Why there is a need of HA? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: BO and Analytics
Good evening, Business Analytics is a BMC product that contains a custom universe and reports. These reports run on the SAP Business Objects platform and enable reporting against your ITSM database. It is possible to customize your universe so that you can report on the customizations you have built in, thus expanding the functionality. The reason you use BA is several reasons: Most large companies use Business Objects for their analytical reporting needs and this ties in nicely with that enterprise solution. It also enables you to set up a reporting database thereby reducing the impact of running reports against your production database. Natalie - My recommendation is to use the OTB universe and create a linked universe for customizations. There are a lot of things built in to the OTB universe that makes your life a lot easier than building one from scratch. The universe will not touch your apps. It will be linked directly to the db you wish to use for reports. It will require access to the AR server for authentication (in order to run an analytics report you have be an active support member - this is a security feature). So I don't think this will affect your licensing - someone else may know, but I don't think there is a license for BA. If you are running the OEM version of BO you will have to license that from BMC and I think you can get per user licensing. If you have the SAP enterprise BO that will be licensed from SAP and I believe their licensing is by cpu. In our setup - we actually have multiple connections so we can run reports against all our environments (dev, test, prod...) this is very useful for testing installs and customizations. Hope this helps Keith Parker FAA ATO-IT Business Analytics and Remedy Dashboards Sent from my iPad On Mar 14, 2014, at 10:12 PM, Stroud, Natalie K nkst...@sandia.govmailto:nkst...@sandia.gov wrote: ** Roger (or anyone else who is on the List and is responding to questions today): I know this is an older message you posted, but what do you mean by a “BMC Universe”? Does that mean the universe has to have been created by BMC, like the Analytics Universe is? Or does it just mean that the data needs to come from a BMC product? My reason for asking is that we are interested in being able to create Analytics reports on one of our custom Remedy apps, and it sounds like that’s possible from a technical standpoint, but I am trying to confirm the licensing standpoint. For whatever it may be worth, I’m pretty sure we have just a Professional BO license, because I know we’d be running Crystal Reports via the mid-tier if we had the Premium. Also, our custom Remedy apps are located on a different server than our ITSM server, which is, of course where our ITSM Universe points to. Does anyone know whether the Analytics/BO licensing limits how many different servers universes can be created from? My teammate who works with our ITSM Universe *thinks* this is allowed, but we’d like to hear if anyone knows for sure. Thanks for any help you can provide. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, January 07, 2014 1:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: BO and Analytics ** Analytics the the BMC Name that includes the ARS/other BMC Universes that BO needs to be able to create reports. Also Analytics includes BO that has a limited use license that only allows BMC Universes to be used. -Original Message- From: patrick zandi remedy...@gmail.commailto:remedy...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tue, Jan 7, 2014 2:57 pm Subject: Re: BO and Analytics ** I believe they do the same things, however it is who is using the application that makes the diff... ANA is basically analytical reporting -- it can email and post to sharepoint reports.. as well. (nice feature).. ARS 8.1 can also do the Adhoc, and Bert reports by time as well.. CR is for reporting with pretty formats.. etc Like ANA but does not email or sharepoint them. Also CR can be used on the web for web based reporting as well. There are alot of minor differences, but with CR developer you can also just create an RPT and plop it into the report form and anyone can use it with the usertool.. Crystal reports viewer application (desktop app) can use it too... just depends who and for what are you using it. IMHO On Tue, Jan 7, 2014 at 2:51 PM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: https://communities.bmc.com/thread/30501 might be where you want to go. On Tue, Jan 7, 2014 at 2:47 PM, Sweety sweetykhann...@gmail.commailto:sweetykhann...@gmail.com wrote: Hi Experts, I heard that BO
Re: logs about how many users search KB
Which version of RKM are you using? If you are in 7.6.04 or above there are AR Web reports that may cover what you need. One thing we learned is that we needed our techs to use the article for it to show up. That triggered the counter in the report. I am unsure if this has been changed in 7.6.04 or above. Keith Parker FAA ATO-IT Business Analytics and Remedy Dashboards 405-535-7605 - Cell Sent from my iPad On Mar 14, 2014, at 6:08 PM, andres tamayo cycom...@gmail.com wrote: ** Hi there i'm new to KB and i was looking if there is a way to get how many users search the KB articles. i saw there is a few reports about hits on articles but cannot find anything on my particular subject. thanks for your help or ideas. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: BO and Analytics
Keith, From reading Natalie's question, she states that her custom AR app is on a different box than ITSM. I'm assuming then, that the custom instance does not have ITSM installed. If that's the case, why create a linked universe off the base ITSM universe? From my exp it adds a performance overhead. If it's a pure custom instance without ITSM, does it make sense? Sent from my iPhone On Mar 15, 2014, at 10:20 PM, Keith Parker keith.ctr.par...@faa.gov wrote: ** Good evening, Business Analytics is a BMC product that contains a custom universe and reports. These reports run on the SAP Business Objects platform and enable reporting against your ITSM database. It is possible to customize your universe so that you can report on the customizations you have built in, thus expanding the functionality. The reason you use BA is several reasons: Most large companies use Business Objects for their analytical reporting needs and this ties in nicely with that enterprise solution. It also enables you to set up a reporting database thereby reducing the impact of running reports against your production database. Natalie - My recommendation is to use the OTB universe and create a linked universe for customizations. There are a lot of things built in to the OTB universe that makes your life a lot easier than building one from scratch. The universe will not touch your apps. It will be linked directly to the db you wish to use for reports. It will require access to the AR server for authentication (in order to run an analytics report you have be an active support member - this is a security feature). So I don't think this will affect your licensing - someone else may know, but I don't think there is a license for BA. If you are running the OEM version of BO you will have to license that from BMC and I think you can get per user licensing. If you have the SAP enterprise BO that will be licensed from SAP and I believe their licensing is by cpu. In our setup - we actually have multiple connections so we can run reports against all our environments (dev, test, prod...) this is very useful for testing installs and customizations. Hope this helps Keith Parker FAA ATO-IT Business Analytics and Remedy Dashboards Sent from my iPad On Mar 14, 2014, at 10:12 PM, Stroud, Natalie K nkst...@sandia.gov wrote: ** Roger (or anyone else who is on the List and is responding to questions today): I know this is an older message you posted, but what do you mean by a “BMC Universe”? Does that mean the universe has to have been created by BMC, like the Analytics Universe is? Or does it just mean that the data needs to come from a BMC product? My reason for asking is that we are interested in being able to create Analytics reports on one of our custom Remedy apps, and it sounds like that’s possible from a technical standpoint, but I am trying to confirm the licensing standpoint. For whatever it may be worth, I’m pretty sure we have just a Professional BO license, because I know we’d be running Crystal Reports via the mid-tier if we had the Premium. Also, our custom Remedy apps are located on a different server than our ITSM server, which is, of course where our ITSM Universe points to. Does anyone know whether the Analytics/BO licensing limits how many different servers universes can be created from? My teammate who works with our ITSM Universe *thinks* this is allowed, but we’d like to hear if anyone knows for sure. Thanks for any help you can provide. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, January 07, 2014 1:20 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: BO and Analytics ** Analytics the the BMC Name that includes the ARS/other BMC Universes that BO needs to be able to create reports. Also Analytics includes BO that has a limited use license that only allows BMC Universes to be used. -Original Message- From: patrick zandi remedy...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jan 7, 2014 2:57 pm Subject: Re: BO and Analytics ** I believe they do the same things, however it is who is using the application that makes the diff... ANA is basically analytical reporting -- it can email and post to sharepoint reports.. as well. (nice feature).. ARS 8.1 can also do the Adhoc, and Bert reports by time as well.. CR is for reporting with pretty formats.. etc Like ANA but does not email or sharepoint them. Also CR can be used on the web for web based reporting as well. There are alot of minor differences, but with CR developer you can also just create an RPT and plop it into the
