Re: How to enable full remedy admin from server grouping.
William, Super point. Thanks gentleman.. Regards, Suresh Loganathan. On Mar 31, 2014 8:09 AM, William Rentfrow wrentf...@stratacominc.com wrote: ** I'll add one thing - this is our best practices method for restarting the server group at one of our customers. If we do make a change to the Server Group Operation Ranking form we... 1.) Make the change 2.) Shut down all the servers 3.) Restart the admin server and let it come up completely 4.) Start the others I'll skip the rather long laundry list of reasons we came up with that but I will say that it works well when we do it this way. Also, it's nice to have some sort of method to your madness. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Sunday, March 30, 2014 8:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: How to enable full remedy admin from server grouping. ** Nope On Mar 30, 2014 3:19 AM, Suresh Loganathan ersures...@gmail.com wrote: ** Hi Vaibhav/LongWing, Thanks for your email and update. As per your info, if we change the Rank form setting and config setting then it will update that server will act admin server. Do we need to change any other form to make it server as admin? Regards, Suresh Loganathan. On Mar 30, 2014 10:33 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Suresh, As the documents say, any time you change any ranking information, all members of the group must be restarted for the changes to take effect On Mar 29, 2014 8:39 PM, Suresh Loganathan ersures...@gmail.com wrote: ** Team, We are using 4 remedy boxes. The project initial condition we have set one box as full admin. Recently, we have asked to change the admin to another box. We changed the Ranking to new one. but, still the new one not full admin. Have server group concept in our environment. Can you please advice, what the actions need to follow to make it as new remedy box as remedy admin. Touched only server ranking form.Kindly advice. Regards, Suresh Loganathan. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4336 / Virus Database: 3722/7221 - Release Date: 03/20/14 Internal Virus Database is out of date. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ADM:timing test please ignore
4:18a.m. EST [yes you can guess I am not in that time zone at the moment] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mathematical Calculations
Hi, To elaborate a little on the answer Fred gave. You will probably need a temp-field (display-only) that you will store the calcualated result in, and then display that in the message. Action 1: Set-Fields: tmpint = $a$ + $b$ Action 2: Message: The result is $tmpint$ Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. A message box is really just a string so you would want to have 2 actions in your Active Link or Filter Action 1 is a Set Fields to do your calculation Action 2 is your Message action Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: Saturday, March 29, 2014 7:21 PM To: arslist@ARSLIST.ORG Subject: Re: Mathematical Calculations Hi Doug, I tried to do this calculations in the message box which did not work, it returned number1 - number2 as a string as it is. So, I am trying to find out where all I can do the calculations. With your explanation it seens we can do this calculations only in set field or push field actions, am I write? Exploring Remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Saturday, March 29, 2014 6:15 PM To: arslist@ARSLIST.ORG Subject: Re: Mathematical Calculations What are you attempting to do? If you want to perform a calculation and set the result to a field on the current form... yes, the mechanism for that is a Set Fields. What other mechanism would you need? If you want to perform a calculation and set the result to a field on a different form... well, you would be using a Push Fields operation for that and you can do a calculation in a Push Fields operation. If you want to perform a calculation as part of a qualification to do something like compare the result of two fields to a third field, you can specify the calculation as part of the qualification itself. Now, that qualification would be in a Set Fields or Push Fields operation if in workflow or in the query that you are issuing to the system if it is a direct query. If you want to perform a calculation to compute a position or something to use in a Function call, you can perform the calculation within the function parameter itself. Of course, that function would be in a Set Fields or Push fields operation. If this doesn't answer the question, you need to help us out by explaining what you are trying to accomplish and where it is you want to be able to use a calculation. Essentially, you should be able to use a calculation directly wherever it is appropriate to have a calculation. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: Saturday, March 29, 2014 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: Mathematical Calculations Is set fields the only way for calculations? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Server ID changed?
We've got an old 6.3 server running on Solaris; after a restart this morning due to database issues, it is now coming back as unlicensed. The license keys are valid, but it appears as though the server has forgotten its server ID. In the licenses section of the admin tool, the AR System Server ID is blank. I've never experienced such an issue, any suggestions how to set it back to its prior (correct) value? Ta Dave Barber ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server ID changed?
Server ID is based on the MAC address of the primary NIC. Any chance that changed? Rick On Mar 31, 2014 5:48 AM, Dave Barber daddy.bar...@gmail.com wrote: ** We've got an old 6.3 server running on Solaris; after a restart this morning due to database issues, it is now coming back as unlicensed. The license keys are valid, but it appears as though the server has forgotten its server ID. In the licenses section of the admin tool, the AR System Server ID is blank. I've never experienced such an issue, any suggestions how to set it back to its prior (correct) value? Ta Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server ID changed?
Hi, In the old days the HostID on Solaris boxes was tied to a hardware-id on the motherboard. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Server ID is based on the MAC address of the primary NIC. Any chance that changed? Rick On Mar 31, 2014 5:48 AM, Dave Barber daddy.bar...@gmail.com wrote: ** We've got an old 6.3 server running on Solaris; after a restart this morning due to database issues, it is now coming back as unlicensed. The license keys are valid, but it appears as though the server has forgotten its server ID. In the licenses section of the admin tool, the AR System Server ID is blank. I've never experienced such an issue, any suggestions how to set it back to its prior (correct) value? Ta Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server ID changed?
I thought it was something like that; I know we've had some changes on secondary NICs on some of our boxes, but this is legacy kit that I wouldn't think has changed. Sure that we have some people around who support the hardware, will ask them. Ta! On 31 March 2014 14:04, Rick Cook remedyr...@gmail.com wrote: ** Server ID is based on the MAC address of the primary NIC. Any chance that changed? Rick On Mar 31, 2014 5:48 AM, Dave Barber daddy.bar...@gmail.com wrote: ** We've got an old 6.3 server running on Solaris; after a restart this morning due to database issues, it is now coming back as unlicensed. The license keys are valid, but it appears as though the server has forgotten its server ID. In the licenses section of the admin tool, the AR System Server ID is blank. I've never experienced such an issue, any suggestions how to set it back to its prior (correct) value? Ta Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server ID changed?
H, surely there should be at least a value displayed in the AR System Server ID? Being blank implies something more than just a NIC change - some other hardware issue? On 31 March 2014 14:17, Dave Barber daddy.bar...@gmail.com wrote: I thought it was something like that; I know we've had some changes on secondary NICs on some of our boxes, but this is legacy kit that I wouldn't think has changed. Sure that we have some people around who support the hardware, will ask them. Ta! On 31 March 2014 14:04, Rick Cook remedyr...@gmail.com wrote: ** Server ID is based on the MAC address of the primary NIC. Any chance that changed? Rick On Mar 31, 2014 5:48 AM, Dave Barber daddy.bar...@gmail.com wrote: ** We've got an old 6.3 server running on Solaris; after a restart this morning due to database issues, it is now coming back as unlicensed. The license keys are valid, but it appears as though the server has forgotten its server ID. In the licenses section of the admin tool, the AR System Server ID is blank. I've never experienced such an issue, any suggestions how to set it back to its prior (correct) value? Ta Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server ID changed?
Hi, My kowledge of the hardware based host id stems from 15 years or so ago. Remedy/BMC might have changed Solaris to NIC as well. It might be that your first NIC has been disabled, and that the AR Server is still trying to access the MAC on the disabled NIC. Best Regards - Misi, RRR AB, http://rrr.se H, surely there should be at least a value displayed in the AR System Server ID? Being blank implies something more than just a NIC change - some other hardware issue? On 31 March 2014 14:17, Dave Barber daddy.bar...@gmail.com wrote: I thought it was something like that; I know we've had some changes on secondary NICs on some of our boxes, but this is legacy kit that I wouldn't think has changed. Sure that we have some people around who support the hardware, will ask them. Ta! On 31 March 2014 14:04, Rick Cook remedyr...@gmail.com wrote: ** Server ID is based on the MAC address of the primary NIC. Any chance that changed? Rick On Mar 31, 2014 5:48 AM, Dave Barber daddy.bar...@gmail.com wrote: ** We've got an old 6.3 server running on Solaris; after a restart this morning due to database issues, it is now coming back as unlicensed. The license keys are valid, but it appears as though the server has forgotten its server ID. In the licenses section of the admin tool, the AR System Server ID is blank. I've never experienced such an issue, any suggestions how to set it back to its prior (correct) value? Ta Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Fwd: ARInside 3.1.0 Beta available!
Hello all, a note from John Luthgers ARSList announcements, the beta version of ARInside 3.1.0 is available for testing. You could find the download and the changes of this version at the bottom of the ARInside website (http://arinside.org). In case you observe some bugs, please send an email to this list or open a ticket. Feedback is welcome as well. -John- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server ID changed?
Dave, We just had this problem. It has to do with the binding order of the NICs. We had to turn off a NIC and then restart Remedy so the correct mac address would be used. And then turn on the other NICs after that.We have had several restarts since then and the binding order seems to be correct now. Have to determine which NIC has the correct Mac address for your licenses. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Monday, March 31, 2014 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Server ID changed? ** H, surely there should be at least a value displayed in the AR System Server ID? Being blank implies something more than just a NIC change - some other hardware issue? On 31 March 2014 14:17, Dave Barber daddy.bar...@gmail.commailto:daddy.bar...@gmail.com wrote: I thought it was something like that; I know we've had some changes on secondary NICs on some of our boxes, but this is legacy kit that I wouldn't think has changed. Sure that we have some people around who support the hardware, will ask them. Ta! On 31 March 2014 14:04, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Server ID is based on the MAC address of the primary NIC. Any chance that changed? Rick On Mar 31, 2014 5:48 AM, Dave Barber daddy.bar...@gmail.commailto:daddy.bar...@gmail.com wrote: ** We've got an old 6.3 server running on Solaris; after a restart this morning due to database issues, it is now coming back as unlicensed. The license keys are valid, but it appears as though the server has forgotten its server ID. In the licenses section of the admin tool, the AR System Server ID is blank. I've never experienced such an issue, any suggestions how to set it back to its prior (correct) value? Ta Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server ID changed?
Teresa, I'll look into that; ifconfig shows 4 addresses, but I'm unaware of the correct sequencing. Hopefully we still have someone around who can amend the config. Regards Dave On 31 March 2014 14:55, teresa S Fannin teresa.s.fan...@accenturefederal.com wrote: ** Dave, We just had this problem. It has to do with the binding order of the NICs.We had to turn off a NIC and then restart Remedy so the correct mac address would be used. And then turn on the other NICs after that. We have had several restarts since then and the binding order seems to be correct now. Have to determine which NIC has the correct Mac address for your licenses. Teresa *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Dave Barber *Sent:* Monday, March 31, 2014 8:25 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Server ID changed? ** H, surely there should be at least a value displayed in the AR System Server ID? Being blank implies something more than just a NIC change - some other hardware issue? On 31 March 2014 14:17, Dave Barber daddy.bar...@gmail.com wrote: I thought it was something like that; I know we've had some changes on secondary NICs on some of our boxes, but this is legacy kit that I wouldn't think has changed. Sure that we have some people around who support the hardware, will ask them. Ta! On 31 March 2014 14:04, Rick Cook remedyr...@gmail.com wrote: ** Server ID is based on the MAC address of the primary NIC. Any chance that changed? Rick On Mar 31, 2014 5:48 AM, Dave Barber daddy.bar...@gmail.com wrote: ** We've got an old 6.3 server running on Solaris; after a restart this morning due to database issues, it is now coming back as unlicensed. The license keys are valid, but it appears as though the server has forgotten its server ID. In the licenses section of the admin tool, the AR System Server ID is blank. I've never experienced such an issue, any suggestions how to set it back to its prior (correct) value? Ta Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server ID changed?
Solaris servers use the decimal version of the hostid for licensing, not the MAC address.Check the output of; -bash-3.2$ hostid 842cbce6 -bash-3.2$ echo $((0x842cbce6)) 2217524454 Your license hosted should be the last number. Mark ** From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: 31 March 2014 15:08 To: arslist@ARSLIST.ORG Subject: Re: Server ID changed? ** Teresa, I'll look into that; ifconfig shows 4 addresses, but I'm unaware of the correct sequencing. Hopefully we still have someone around who can amend the config. Regards Dave On 31 March 2014 14:55, teresa S Fannin teresa.s.fan...@accenturefederal.commailto:teresa.s.fan...@accenturefederal.com wrote: ** Dave, We just had this problem. It has to do with the binding order of the NICs. We had to turn off a NIC and then restart Remedy so the correct mac address would be used. And then turn on the other NICs after that.We have had several restarts since then and the binding order seems to be correct now. Have to determine which NIC has the correct Mac address for your licenses. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Monday, March 31, 2014 8:25 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Server ID changed? ** H, surely there should be at least a value displayed in the AR System Server ID? Being blank implies something more than just a NIC change - some other hardware issue? On 31 March 2014 14:17, Dave Barber daddy.bar...@gmail.commailto:daddy.bar...@gmail.com wrote: I thought it was something like that; I know we've had some changes on secondary NICs on some of our boxes, but this is legacy kit that I wouldn't think has changed. Sure that we have some people around who support the hardware, will ask them. Ta! On 31 March 2014 14:04, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Server ID is based on the MAC address of the primary NIC. Any chance that changed? Rick On Mar 31, 2014 5:48 AM, Dave Barber daddy.bar...@gmail.commailto:daddy.bar...@gmail.com wrote: ** We've got an old 6.3 server running on Solaris; after a restart this morning due to database issues, it is now coming back as unlicensed. The license keys are valid, but it appears as though the server has forgotten its server ID. In the licenses section of the admin tool, the AR System Server ID is blank. I've never experienced such an issue, any suggestions how to set it back to its prior (correct) value? Ta Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server ID changed?
That is interesting; the hostid returns 83bfa8bd. echo $((0x83bfa8bd)) returns a negative (-2084591427). One of our (functioning) 6.3 servers appears to have a server ID with a WWW prefix, not a numeric that I'm used to. On 31 March 2014 15:17, Walters, Mark mark_walt...@bmc.com wrote: ** Solaris servers use the decimal version of the hostid for licensing, not the MAC address.Check the output of; -bash-3.2$ hostid 842cbce6 -bash-3.2$ echo $((0x842cbce6)) 2217524454 Your license hosted should be the last number. Mark ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Dave Barber *Sent:* 31 March 2014 15:08 *To:* arslist@ARSLIST.ORG *Subject:* Re: Server ID changed? ** Teresa, I'll look into that; ifconfig shows 4 addresses, but I'm unaware of the correct sequencing. Hopefully we still have someone around who can amend the config. Regards Dave On 31 March 2014 14:55, teresa S Fannin teresa.s.fan...@accenturefederal.com wrote: ** Dave, We just had this problem. It has to do with the binding order of the NICs.We had to turn off a NIC and then restart Remedy so the correct mac address would be used. And then turn on the other NICs after that. We have had several restarts since then and the binding order seems to be correct now. Have to determine which NIC has the correct Mac address for your licenses. Teresa *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Dave Barber *Sent:* Monday, March 31, 2014 8:25 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Server ID changed? ** H, surely there should be at least a value displayed in the AR System Server ID? Being blank implies something more than just a NIC change - some other hardware issue? On 31 March 2014 14:17, Dave Barber daddy.bar...@gmail.com wrote: I thought it was something like that; I know we've had some changes on secondary NICs on some of our boxes, but this is legacy kit that I wouldn't think has changed. Sure that we have some people around who support the hardware, will ask them. Ta! On 31 March 2014 14:04, Rick Cook remedyr...@gmail.com wrote: ** Server ID is based on the MAC address of the primary NIC. Any chance that changed? Rick On Mar 31, 2014 5:48 AM, Dave Barber daddy.bar...@gmail.com wrote: ** We've got an old 6.3 server running on Solaris; after a restart this morning due to database issues, it is now coming back as unlicensed. The license keys are valid, but it appears as though the server has forgotten its server ID. In the licenses section of the admin tool, the AR System Server ID is blank. I've never experienced such an issue, any suggestions how to set it back to its prior (correct) value? Ta Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Incident and Change template group usage permission
Remedy is used here by the Enterprise Service Desk and multiple Help Desks. There is a permissioned user at each Help Desk that can create modify Incident, Task Group Task templates. I put together a training guide training sessions for these users and they manage templates for their team. If the template THEY have created needs to be viewed by additional teams, we (Remedy team) adds the other teams. It is pretty easy to search for templates the folks have created and point out ways that the templates can be improved (without pointing out that they were created incorrectly!) This works well for us. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS) Sent: Thursday, March 27, 2014 2:56 PM To: arslist@ARSLIST.ORG Subject: Incident and Change template group usage permission ** Dear List, We are a managed service provider with a central service desk that supports our various customers (tenants). A request came up today where they wanted a few support personnel to have the ability to create templates for all customers and groups (for which they have access to). The template authoring group would be the Service Desk group under each company and these few members would have Support Group Admin, this I am ok with. Now, in order for these individuals to be able to select groups other than the Service Desk group to be able to use the template, we would have to give them Incident Config, which is something we are hesitant on giving out to non ITSM admins. Has anyone else run into this before and have any suggestions? I do not want to go the route of adding them to ALL groups and giving them Support Group Admin in ALL groups to accomplish this. Regards, _Brian _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
anyone using Crystal Reports 2008 server with ITSM?
we use Business Object as our reporting server for ITSM 7.03 I am looking for a solution to upgrading the original JAVA 1.4.2_04 has anyone done this? do you have instructions or a white paper. we are moving to 8.1 by the end of the year, until then we are on ARS 7.0.01 patch 12 and ITSM 7.03 thank you James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RESOLVED RBE:Console, RBE:Worksheet
Just to closeout this issue:
BMC provided a fix. In 8.1, no provision had been made for any user to modify
-GLOBAL- RBE rules
Thank you,
Sandra Hennigan
Remedy Developer
From: Hennigan, Sandra
Sent: Friday, March 21, 2014 12:46 PM
To: arslist@ARSLIST.ORG
Subject: RBE:Console, RBE:Worksheet
Environment:
ARS 8.1
ITSM 8.1
Windows 2008
Oracle
We rely heavily on the Email Engine and its capabilities to create update
Incidents. The Qualification on the OOB Rule Configuration Incident.Add
worklog on the Incident is ('Subject' LIKE RE:%) AND ('Subject' LIKE %INC0%)
We have migrated from the Blackberry to an iPhone. When a reply is done from
the iPhone, the Subject line is Re: not RE:. Having discovered this, the OOB
Rule Configuration Incident.Add worklog needs to be updated.
Problem: there is no visible Save button on the RBE:Worksheet. Yes, there is
a Save button on the form; visibility is permissioned to Email Rule Config. The
button's ALs are permissioned to Public. My partner I are Email Rule Config;
we cannot see the button. I changed the button properties to Visible - we still
cannot view the button.
Anyone encountered this? Ideas? Assistance is greatly appreciated.
Thank you,
Sandra Hennigan
Remedy Developer
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change location of a field
Dear listers, is it possible to change the location of a field in a form with an active link or something like that? To change the x- and y- coordinates or maybe the width and height options as well? Thank you very much for your help! Regards Christoph ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
