Re: Data in server-side table fields is read-only.

[Grooms, Frederick W]

Maybe I can make it a bit less confusing.

I believe the statement "Data in server-side table fields is read-only" was put 
in because you can set the Display Type property of a column in a table field 
to Editable.  When using a client a user can interact with and change the data 
in the table field's column when the property is set Editable.  When working 
with a table field using Filters (Server Side) this property is ignored and all 
columns in the table field are Read Only.   

By "Update" Misi is talking about the fact you can walk a table on the server 
using filters and based on data in the table do Push fields to update the data 
in the Form the table field is displaying.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety
Sent: Tuesday, May 20, 2014 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data in server-side table fields is read-only.

Hey Misi, thanks for reponding to the post. I was actually waiting for your 
reply.

As you said we can update data in a table from both client side and server side 
table looping then do you think the statement "Data in server-side table fields 
is read-only" is valid? If not what it actually menas? Doug said server said 
table is readonly and you are saying we can update data in server side table.

Really confusing.



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Re: Data in server-side table fields is read-only.

[Sweety]

Hey Misi, thanks for reponding to the post. I was actually waiting for your 
reply.

As you said we can update data in a table from both client side and server side 
table looping then do you think the statement "Data in server-side table fields 
is read-only" is valid? If not what it actually menas? Doug said server said 
table is readonly and you are saying we can update data in server side table.

Really confusing.

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Re: Data in server-side table fields is read-only.

[Misi Mladoniczky]

Hi,

You can use both server and client side table looping to update data.

The update is taking place only when you do the Push-Fields action.

If you want to update multiple records with the same value. For example
setting Priority=High on all child records, you do not need to use table
looping. Just do a single Push-Fields and update all matching records. The
search criteria should be similar to that of the table-field you are
envisioning.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Ok, if I perform server side table looking to update data in table it will not
> get updated. I should use client side table looping to perform any data
> manipulation. Am I right on this?
>
> Server side table looping can be used for only performing read only operations
> Client side table looping can be used for performing read and write opertaions
>
> Feel free to correct me. If I am wrong then give me an example of both the
> loopings where it says server side looping is read only and client side is
> readable/writable.
>
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Re: Data in server-side table fields is read-only.

[Sweety]

Ok, if I perform server side table looking to update data in table it will not 
get updated. I should use client side table looping to perform any data 
manipulation. Am I right on this?

Server side table looping can be used for only performing read only operations
Client side table looping can be used for performing read and write opertaions 

Feel free to correct me. If I am wrong then give me an example of both the 
loopings where it says server side looping is read only and client side is 
readable/writable.

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Remedy Analyst Opportunity Holding a Government Clearance!

[Haley Moulton]

Good Afternoon,

My name is Haley and I’m a Technical Recruiter with Apex Systems. We have a 
Remedy Analyst opportunity available. Below are the job details. Please send me 
your resume if interested via hmoul...@apexsystemsinc.com . However, if you are 
not and you know someone that may be please feel free to forward this 
information along. Apex does have a contractor referral bonus program in place. 
I hope to hear from you soon!



Remedy Integration Analyst
Contract: 6 months contract to hire
Client: Large Government Client
Location: Downtown San Antonio, TX


Job Details:

•   This Remedy Systems Integration Engineer will be responsible for 
designing and monitoring integration activities to populate Configuration Item 
records and relationships, designing and troubleshooting Remedy applications, 
assisting with Remedy development activities based on current workload, 
supporting asset managers with operation of Remedy Asset Management 
application, working incident and change request assignments. 
•   Additional duties may include Remedy custom application 
design/development, ITIL process development, Share Point updates, report 
development and Windows system troubleshooting.

Requirements:

•   Atrium CMDB 2.1 architecture and/or administration - including 
adding/modifying class structure, attributes, reconciliation of datasets and 
administration of automated jobs. 
•   3+ years of advanced custom development in ARSystem for 7.x 
environments – as well as experience with 8.x environments. 
•   Experience with configuring, implementing, and modifying foundation 
data required.
•   Moderate understanding of Remedy ITSM modules
•   Ability to advise end-customers and teammates on process improvement
•   Experience with gathering requirements and documenting findings
•   Adherence to best-practice methodology when modifying out of the box 
elements or creating custom elements is essential.
•   Mid to Expert level understanding and ability to work within a full SDLC
•   Working knowledge of Remedy Server Application configuration settings, 
logs, and performance tuning fundamentals
•   Problem-solving mentality and ability to work both individually as well 
as within a team environment
•   Strong experience in implementing, architecting, and administrating BMC 
Analytics reporting
•   Remedy Information Technology Service Management (ITSM) application 
development using Developer Studio, including Incident Management, Change 
Management, Asset Management, Service Level Management 
•   Remedy AR System workflow design, 7.x and 8.x
•   Atrium Integration Engine 
•   Experience working with asset management processes and systems
•   Ability to obtain DoD Advanced Data Processing (ADP)/IT level 2 
Classification required prior to start
•   Security + CE Required

DESIRED: 
• ITIL V3 Foundation Certification
Customer training experience

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Re: Data in server-side table fields is read-only.

[Mueller, Doug]

Table fields are a construct to show data from another form.
Table fields include column fields which map to fields on the other form.

When defining a table, you can specify that columns are editable.  Yes, this 
means
you can type data into the column in a table.  You can also add and delete rows
from a table.  Now, you have to have workflow to take the changes and make it
happen on the other form (it is not automatic), but you can edit the columns.

Now, all this works ON THE CLIENT.

On the server, there is no concept of editing a column value.  This is what the
comment in the documentation is about.  On the client in an active link, you can
perform a Set Fields operation to a column and if it is an editable column, the
actual value in the column on the screen will change.   If you read that row of
the table in other workflow, you will get the changed value.  However, on the
server, if you try that same write to a column, the value WILL NOT be changed.  
The
data is read only on the server regardless of whether the column says it is
editable.

Now, remember, the system doesn't automatically make changes to original data, 
you
have to use workflow for that.  You can use workflow to do that on either 
clients
or servers.  BUT, you can have editable columns where you change the value in
columns on the client.  You cannot do that on the server.

The doc note is trying to call that out.

I hope this explains what you are asking about.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety
Sent: Monday, May 19, 2014 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data in server-side table fields is read-only.

I have not said that I want to create a table field at all. It says data is 
read only. Why I cannot update the data in server side table? I do not 
understant the statement "Data in server-side table fields is read-only". Make 
me understand it please.

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Re: Fwd: RE: ARS 8.1.01 upgrade failed

[Suresh Loganathan]

Vivek,
Issue has been fixed. arserver.exe file path having an issue and that exe
also corrupted. we have copied the information from another server and
pasted into error page.

Again, installer has been re runned. Finally, it worked.

Thanks for your prompt response .

Regards,

Suresh Loganathan
On May 19, 2014 4:30 PM, "Suresh Loganathan"  wrote:

> -- Forwarded message --
> From: "Patil, Vivek" 
> Date: May 19, 2014 3:10 PM
> Subject: RE: ARS 8.1.01 upgrade failed
> To: "Suresh Loganathan" 
> Cc: "Ayinala, Sankar" 
>
> 1] Try this manually.
>
> 2] Stop AR .
>
> 3] Take backup of below files
>
> 4] Try to delete below files.
>
>
>
> Line 2983:   Throwable=[java.io.FileNotFoundException:
> d:\apps\bmc\ARSystem\arapi81_build001_win64.dll (The process cannot access
> the file because it is being used by another process)
>
>
>
> Line 3005:   LOG EVENT {Description=[Unable to deploy
> 64-Bit signalling binaries for OS ],Detail=[Windows NT
> (unknown)java.io.FileNotFoundException:
> d:\apps\bmc\ARSystem\arapsignal81_build001.dll (The process cannot access
> the file because it is being used by another process)]}
>
>
>
> Line 3008:   Throwable=[java.io.FileNotFoundException:
> d:\apps\bmc\ARSystem\arserver.exe (The process cannot access the file
> because it is being used by another process)
>
>
>
> Thanks,
>   Vivek
>
>
>
> *From:* Patil, Vivek
> *Sent:* Monday, May 19, 2014 3:07 PM
> *To:* 'Suresh Loganathan'
> *Cc:* Ayinala, Sankar
> *Subject:* RE: ARS 8.1.01 upgrade failed
>
>
>
> This happens mostly when during restart , OLD process is still running
>
>
>
> Thanks,
>   Vivek
>
>
>
> *From:* Suresh Loganathan [mailto:ersures...@gmail.com]
> *Sent:* Monday, May 19, 2014 3:00 PM
> *To:* Patil, Vivek
> *Cc:* Ayinala, Sankar
> *Subject:* RE: ARS 8.1.01 upgrade failed
>
>
>
> Vivek,
>
> Thanks for your valuable input. :) When I was installed that time only ARS
> was running. Did the same, what you recommended. but, no luck.
>
> Information already posted to artist, before mail sent you. There is no
> response ,still waiting the reply.
>
> Regards,
>
> Suresh Loganathan.
>
> On May 19, 2014 1:49 PM, "Patil, Vivek"  wrote:
>
> *Reason for failure :*
>
> THROWABLE EVENT {Description=[Failed to copy 64 bit AR Server binaries.]},
>
>   Throwable=[java.io.FileNotFoundException:
> d:\apps\bmc\ARSystem\arapi81_build001_win64.dll (The process cannot access
> the file because it is being used by another process)
>
>   java.io.FileOutputStream.open(Native Method)
>
>
>
> *Steps :*
>
> 1] Check how many arserver process are running .
>
> 2] There should be one .
>
> 3] Check version of AR components in SHARE:Application Properties .
> Nothing should be 8.1
>
> 4] Restart upgrade without reverting DB.
>
> 5] During upgrade , check install logs when service restarts , then check
> task manager. AR Server process should not stay in memory.
>
>
>
> *Note *: Please post the issues in ARSList or BMC Communities so that you
> get faster response.Also other folks get the learn about solutions.
>
>
>
> Thanks,
>   Vivek
>
>
>
> *From:* Suresh Loganathan [mailto:ersures...@gmail.com]
> *Sent:* Monday, May 19, 2014 12:35 PM
> *To:* Patil, Vivek
> *Subject:* Re: ARS 8.1.01 upgrade failed
>
>
>
> Hi Vivek,
>
>
>
> Thanks for your swift response. Please find attached screen shot and log
> file for more information.
>
>
>
> Waiting for your favorable reply.
>
>
>
> Regards,
>
>
>
> Suresh Loganathan.
>
> On Mon, May 19, 2014 at 9:42 AM, Patil, Vivek  wrote:
>
> Can you please post this queery with Zip All Logs collected using
> Maintenance Tool ?
>
>
>
>
>
> Remedy Platform Customer 
> Engineering
>
>
>
> Thanks,
>   Vivek
>
>
>
> *From:* Suresh Loganathan [mailto:ersures...@gmail.com]
> *Sent:* Sunday, May 18, 2014 10:10 PM
> *To:* Patil, Vivek
>
>
> *Subject:* Fwd: ARS 8.1.01 upgrade failed
>
>
>
> Hi Vivek ,
>
> I have seen your input into RKM 8.1 issue. PFB. facing issues while
> upgrading 8.1.01. Can you please help me to fix this issue.
>
> Regards,
>
> Suresh Loganathan.
>
> -- Forwarded message --
> From: "Suresh Loganathan" 
> Date: May 17, 2014 6:04 PM
> Subject: Fwd: ARS 8.1.01 upgrade failed
> To: 
> Cc:
>
> Hi Team,
>
>
>
> Recently, have updated the ARS 8.1.01 from 8.1.00. after the upgrade
> getting below error.
>
>
>
> failed to install AR System server 8.1.01.
>
>
>
> PFA Logs for error description. kindly, share your input to fix this issue.
>
>
>
>
>
>
>
> Regards,
>
>
>
> Suresh Loganathan.
>
>
>
> --
> Sent from LG Phone.
>
>
>
>
>
>

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Re: ARERR 8760

[Suresh Loganathan]

Team,

Issue has been fixed. Reason of this issue, java path is not  correct into
armonitor.cfg file.Changed to correct path. Finally, it worked.

Regards,

Suresh Loganathan.
On May 20, 2014 4:56 PM, "Suresh Loganathan"  wrote:

> Hi Team,
>
> My remedy ARS environment has been changed to 8.1.01 from 8.1. After this
> activity, I'm facing below error.
>
> Cannot establish network connection with AR System  plugin server ARERR
> 8760.
>
> Can you please share the valuable input to fix this issue.
>
> Regards,
>
> Suresh Loganathan .
>

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Re: BMC Engage, Call for Papers has been released

[Mueller, Doug]

PLEASE NOTE: The first link in this message is bad.  The second link is just 
fine.

Dan beat me to the punch with posting this (I was caught up getting the 
marketing team to correct the
link).   That is my story and I am sticking with it.  It is not that he was 
simply faster than I was or that
Toronto is 3 hours ahead of me here in San Jose so he had an unfair head start 
or that the dog ate my
homework...

The links are correct in the message titled Engage 2014 - Call for Papers or 
just use the second of the
links in the message:

bmc.com/engage2014cfp

Doug Mueller


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Tuesday, May 20, 2014 7:56 AM
To: arslist@ARSLIST.ORG
Subject: BMC Engage, Call for Papers has been released

**
You probably already know that WWRUG is superseded by BMC Engage this year for 
North America. I am rather pleased that they have finally decided that a 
physical gathering is of importance, and hope that you all decide to 
participate and be there. If you all submit papers and attend we will retain 
the Remedy energy of WWRUG events. BMC has opened their call for papers 

BMC Engage Call for Papers is now open!  Please share your great ideas, 
insights and learnings with your peers that will attend Engage, click here to 
submit topics for 
consideration.

* Do you have a customer doing amazing things with BMC solutions? We'd 
love to hear from them - and so would their industry peers!

* Did a BMC Partner add value and help you close deals this quarter?  
We're looking to put our key partners in the spotlight.

* Overall learnings that would be valuable for the community at large 
to learn from?

Please share the Call for Papers link!  
bmc.com/engage2014cfp


Dan
Chairman of WWRUG
Founder of the ARSlist

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to Display AR Email Attachments directly from a ticket?

[Carol Carnevali]

Works like a charm!  Why didn't I think of that?

You guys are the best!

Thanks!

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Engage 2014 -- Call for Papers

[Mueller, Doug]

Everyone,

We know you have all been waiting for this announcement and have all your ideas 
queued up and ready
for submission.

We know that the terrific effort of the WWRUG team over the past few years in 
running the conference
has gotten you asking for more and bigger.

Well, Engage 2014, the BMC User Group meeting this fall in Orlando now has 
opened the call for papers.
Please think of what you have done or what you know about BMC products that you 
would like to share or
that could help your peers - especially useful if it is of the type "why didn't 
anyone just explain this or share
this with me when I was getting going, it sure would have made things easier!".


BMC Engage Call for Papers is now open!  Please share your great ideas, 
insights and learnings with your peers that will attend Engage, click here to 
submit topics for consideration.

* Do you have a customer doing amazing things with BMC solutions? We'd 
love to hear from them - and so would their industry peers!

* Did a BMC Partner add value and help you close deals this quarter?  
We're looking to put our key partners in the spotlight.

* Overall learnings that would be valuable for the community at large 
to learn from?

Please share the Call for Papers link!  
bmc.com/engage2014cfp



Let the submissions begin!  I am looking forward to seeing the Engage team 
overwhelmed with terrific
proposals so that we can have the absolutely best conference possible.

Doug Mueller

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Java Error when running a batch file import

[Sinclair, Keith]

Hey Listers,

I created a batch file to automate the import of a CSV file so I wouldn't have 
to do it every day. The batch file seems to run at first and then bombs out 
with:

[Tue May 20 10:01:30.927] ERROR - Cannot import, exception occured while 
importing TEST.csv : java.lang.NullPointerException
java.lang.NullPointerException
at 
com.bmc.arsys.apiext.data.Util.generateMappingsForTextFiles(Unknown Source)
at 
com.bmc.arsys.apiext.data.csv.CSVImporter.handleTitlesEvent(Unknown Source)
at com.bmc.arsys.apiext.data.BaseImporter$1.handleEvent(Unknown 
Source)
at com.bmc.arsys.apiext.data.Parser.fireEvent(Unknown Source)
at com.bmc.arsys.apiext.data.csv.CSVParser.parseFile(Unknown 
Source)
at com.bmc.arsys.apiext.data.csv.CSVImporter.a(Unknown Source)
at 
com.bmc.arsys.apiext.data.csv.CSVImporter.startImport(Unknown Source)
at com.bmc.arsys.apiext.data.BaseImporter.call(Unknown Source)
at com.bmc.arsys.apiext.data.BaseImporter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at 
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown 
Source)
at java.lang.Thread.run(Unknown Source)

I can run the import through the import tool, so I know the tool, the file and 
the mappings are all good. This is happening in version 8.1.0. I have looked 
through a ton of stuff on the internet but nothing seems to help resolve the 
issue.

Keith Sinclair
Remedy Development
ShopperTrak  Chicago USA
O:  312.676.8289 |  M:  630.946.4744
ksincl...@shoppertrak.com | @shoppertrak
www.shoppertrak.com


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Incident Template Authorization

[Frank Caruso]

ITSM 764 sp2

Has anyone created/found a work around for having to author Incident templates 
at the support group level? Just checked version 8.1 and it is the same there.

Would like to be able to create templates and author them at the organization 
level.

Thank you

Frank Caruso

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Re: How to Display AR Email Attachments directly from a ticket?

[Grooms, Frederick W]

Yes,  Make the attachment field Display Only and set the Disable Change Flag 
property to True

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Tuesday, May 20, 2014 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to Display AR Email Attachments directly from a ticket?

Or see if you can make the attachment field 'display only'.

- Original Message -
From: "Carol Carnevali" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 20, 2014 10:52:32 AM
Subject: Re: How to Display AR Email Attachments directly from a ticket?

That's brilliant! I wouldn't want to save the attachment but I could clear it 
out on a Save.  I'll give it a try!

Thanks so much!

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Re: How to Display AR Email Attachments directly from a ticket?

[pritch]

Or see if you can make the attachment field 'display only'.

- Original Message -
From: "Carol Carnevali" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 20, 2014 10:52:32 AM
Subject: Re: How to Display AR Email Attachments directly from a ticket?

That's brilliant! I wouldn't want to save the attachment but I could clear it 
out on a Save.  I'll give it a try!

Thanks so much!

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BMC Engage, Call for Papers has been released

[Daniel]

You probably already know that WWRUG is superseded by BMC Engage this year
for North America. I am rather pleased that they have finally decided that a
physical gathering is of importance, and hope that you all decide to
participate and be there. If you all submit papers and attend we will retain
the Remedy energy of WWRUG events. BMC has opened their call for papers ..

 

BMC Engage Call for Papers is now open!  Please share your great ideas,
insights and learnings with your peers that will attend Engage, click here
to

submit topics for consideration. 

. Do you have a customer doing amazing things with BMC solutions?
We'd love to hear from them - and so would their industry peers!

. Did a BMC Partner add value and help you close deals this quarter?
We're looking to put our key partners in the spotlight. 

. Overall learnings that would be valuable for the community at
large to learn from? 

 

Please share the Call for Papers link!   
bmc.com/engage2014cfp 

 

 

Dan

Chairman of WWRUG

Founder of the ARSlist

 


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Re: How to Display AR Email Attachments directly from a ticket?

[Carol Carnevali]

That's brilliant! I wouldn't want to save the attachment but I could clear it 
out on a Save.  I'll give it a try!

Thanks so much!

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ADM: timing test please ignore

[Daniel]

10:50am EST


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Re: How to Display AR Email Attachments directly from a ticket?

[pritch]

Try adding an attachment field below your table and when the email attachment 
record is selected do a setfield from that record into the attachment field you 
put below (or above, alongside, etc) your table.

- Original Message -
From: "Carol Carnevali" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 20, 2014 10:41:03 AM
Subject: How to Display AR Email Attachments directly from a ticket?

Hi Listers,

I need a nice, easy way to display attachments from the AR System Email 
Attachments form from a ticket.  Currently, I have a table on the ticket but 
double-clicking on the entries opens the Email Attachments form and then you 
have to double-click the attachment within the attachment pool.

Anyone have a cool way to do this so that the attachment is displayed directly 
on the ticket?  Or, if I could display it as a popup (dialog) window, that 
would work too.

Thanks so much!
Carol

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How to Display AR Email Attachments directly from a ticket?

[Carol Carnevali]

Hi Listers,

I need a nice, easy way to display attachments from the AR System Email 
Attachments form from a ticket.  Currently, I have a table on the ticket but 
double-clicking on the entries opens the Email Attachments form and then you 
have to double-click the attachment within the attachment pool.

Anyone have a cool way to do this so that the attachment is displayed directly 
on the ticket?  Or, if I could display it as a popup (dialog) window, that 
would work too.

Thanks so much!
Carol

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Re: Data in server-side table fields is read-only.

[Murnane, Phil]

Here are some observations on server-side table fields (SSTFs) that may help 
you understand how to use them.

Speaking in general terms, there are comparatively few use cases where 
developers need to use SSTFs.  Many of the use cases that are satisfied by 
using SSTFs can also be satisfied using other techniques such as Push Fields or 
Direct SQL.  So if you have no immediate plan to use an SSTF, then don't worry 
about the comment in the documentation.

Specifically about the documentation's comment, as I understand it the intent 
is to state that if an SSTF has a row, and a developer modifies the contents of 
that row, then the modification is not reflected in the foreign table which is 
the source of data for the row.  If a developer's intent is to update the data 
in the foreign table, then it will be necessary to use workflow to update the 
data and then optionally refresh the table field to reflect the update.

Many of the experienced developers here on ARSList have built solutions using 
SSTFs, so my advice would be to wait until you have a requirement that may be 
satisfied by using an SSTF and then ask your questions.

HTH,
--Phil


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Sweety [sweetykhann...@gmail.com]
Sent: Monday, May 19, 2014 18:04
To: arslist@ARSLIST.ORG
Subject: Re: Data in server-side table fields is read-only.

I have not said that I want to create a table field at all. It says data is 
read only. Why I cannot update the data in server side table? I do not 
understant the statement "Data in server-side table fields is read-only". Make 
me understand it please.

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ARERR 8760

[Suresh Loganathan]

Hi Team,

My remedy ARS environment has been changed to 8.1.01 from 8.1. After this
activity, I'm facing below error.

Cannot establish network connection with AR System  plugin server ARERR
8760.

Can you please share the valuable input to fix this issue.

Regards,

Suresh Loganathan .

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