Re: ITSM 8.1 SP1 - Content missing ?

[Terry Bootsma]

Vivek:
 
Let me ask you something.
 
I did not see this Installation Alert before installing SLM 8.1 GA onto my
ITSM 8.1 SP1 install.Now that I have, can I simply install this hotfix
and it will take care of everything?  (or am I out of luck) ?
 
Please advise.
 
Terry
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: May-21-14 9:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1 SP1 - Content missing ?


** 

Hi Pritch,

 Can you please refer below topic in ARS List  


Installation
 Alert : Installing or upgrading to SLM 8.1 GA
after with ITSM 8.1 SP1

 

1] Just importing the 79 objects is not complete solution.

2] The hotfix was a preventive step and will not fix anything,

 

Is this  a TEST Box or PROD ?

 

Thanks,

  Vivek

 

-Original Message-

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch

Sent: Thursday, May 22, 2014 1:23 AM

To: arslist@ARSLIST.ORG

Subject: Re: ITSM 8.1 SP1 - Content missing ?

 

Fortunately we had another installation that had the forms/workflow.

 

Mine was (according to BMC) due to an issue with installing the SLM module -
They said it removed something like 79 items.  it is a known issue and there
is a KB (unfortunately I did not save the KB number - and a hot fix - but
you need to actually ASK BMC for the hot fix - it's apparently not
published.  AND I downloaded but did not try to apply the hot fix.  Figured
it was better to correct it manually than to waste time with BMC.  Seems to
take them three or four days to reply.

 

- Original Message -

From: "tboot...@objectpath.com" 

To: arslist@ARSLIST.ORG

Sent: Wednesday, May 21, 2014 3:28:47 PM

Subject: Re: ITSM 8.1 SP1 - Content missing ?

 

**

"Pritch" 

  

So.. you probably know my next obvious question.  :-) Have you resolved this
issue and/or what approach did you make to move forward? 

  

Terry 

  

  

on May 21, 2014, pritch  wrote: 

 

 

I absolutely saw the same thing on Solaris. 

 

- Original Message -

From: " tboot...@objectpath.com " < tboot...@objectpath.com >

To: arslist@ARSLIST.ORG

Sent: Wednesday, May 21, 2014 2:35:27 PM

Subject: ITSM 8.1 SP1 - Content missing ? 

 

** 

RHEL Linux 6.4 

ARSystem 8.1 SP1 

MidTier 8.1 SP1 Patch 001 

Oracle 11G R2 

  

Hi everyone: 

  

I was wondering if anyone out there in arslist has installed the new ITSM
8.1 SP1 on Linux (RHEL) at all and has experienced the same issues I am
experiencing. 

  

I had installed ITSM 8.1 Patch 002 and was working with it for several
months and everything was working fine. 

  

On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error
messages.  Working with BMC on a couple of support issues, there seems to be
a lot of "code" missing from the application.  Things that worked before, no
longer work in SP1.   Active links not there, AL Guides not there, data not
there, etc. 

  

Anyone experience this or is it just something that may be local to my
install ?   I don't have a lot of hair left on my head and would like to
save it for my retirement years...  :-) 

  

Terry 

  

  

  

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 


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Re: ITSM 8.1 SP1 - Content missing ?

[Patil, Vivek]

Hi Pritch,

 Can you please refer below topic in ARS List


Installation Alert : Installing or upgrading to SLM 8.1 GA after with ITSM 8.1 
SP1




1] Just importing the 79 objects is not complete solution.

2] The hotfix was a preventive step and will not fix anything,



Is this  a TEST Box or PROD ?



Thanks,

  Vivek



-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch

Sent: Thursday, May 22, 2014 1:23 AM

To: arslist@ARSLIST.ORG

Subject: Re: ITSM 8.1 SP1 - Content missing ?



Fortunately we had another installation that had the forms/workflow.



Mine was (according to BMC) due to an issue with installing the SLM module - 
They said it removed something like 79 items.  it is a known issue and there is 
a KB (unfortunately I did not save the KB number - and a hot fix - but you need 
to actually ASK BMC for the hot fix - it's apparently not published.  AND I 
downloaded but did not try to apply the hot fix.  Figured it was better to 
correct it manually than to waste time with BMC.  Seems to take them three or 
four days to reply.



- Original Message -

From: "tboot...@objectpath.com" 

To: arslist@ARSLIST.ORG

Sent: Wednesday, May 21, 2014 3:28:47 PM

Subject: Re: ITSM 8.1 SP1 - Content missing ?



**

"Pritch"



So.. you probably know my next obvious question.  :-) Have you resolved this 
issue and/or what approach did you make to move forward?



Terry





on May 21, 2014, pritch  wrote:





I absolutely saw the same thing on Solaris.



- Original Message -

From: " tboot...@objectpath.com " < tboot...@objectpath.com >

To: arslist@ARSLIST.ORG

Sent: Wednesday, May 21, 2014 2:35:27 PM

Subject: ITSM 8.1 SP1 - Content missing ?



**

RHEL Linux 6.4

ARSystem 8.1 SP1

MidTier 8.1 SP1 Patch 001

Oracle 11G R2



Hi everyone:



I was wondering if anyone out there in arslist has installed the new ITSM 8.1 
SP1 on Linux (RHEL) at all and has experienced the same issues I am 
experiencing.



I had installed ITSM 8.1 Patch 002 and was working with it for several months 
and everything was working fine.



On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error 
messages.  Working with BMC on a couple of support issues, there seems to be a 
lot of "code" missing from the application.  Things that worked before, no 
longer work in SP1.   Active links not there, AL Guides not there, data not 
there, etc.



Anyone experience this or is it just something that may be local to my install 
?   I don't have a lot of hair left on my head and would like to save it for my 
retirement years...  :-)



Terry







_ARSlist: "Where the Answers Are" and have been for 20 years_



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Re: ITSM 8.1 SP1 - Content missing ?

[Patil, Vivek]

Did you install 8.1 SLM GA  on top of 8.1 SP1 ITSM ?

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com
Sent: Thursday, May 22, 2014 12:05 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 8.1 SP1 - Content missing ?

**
RHEL Linux 6.4
ARSystem 8.1 SP1
MidTier 8.1 SP1 Patch 001
Oracle 11G R2

Hi everyone:

I was wondering if anyone out there in arslist has installed the new ITSM 8.1 
SP1 on Linux (RHEL) at all and has experienced the same issues I am 
experiencing.

I had installed ITSM 8.1 Patch 002 and was working with it for several months 
and everything was working fine.

On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error 
messages.  Working with BMC on a couple of support issues, there seems to be a 
lot of "code" missing from the application.  Things that worked before, no 
longer work in SP1.   Active links not there, AL Guides not there, data not 
there, etc.

Anyone experience this or is it just something that may be local to my install 
?   I don't have a lot of hair left on my head and would like to save it for my 
retirement years...  :-)

Terry



_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ARERR 623 Authentication Failed Error

[Ortega, Jesus A]

I saw this issue yesterday when I was trying to set up SSO on my midtiers. We 
are using a load-balancer as well, but the problem was not being caused by 
that. The problem is that  SSO is set up to use Areahub and two associated 
plugins, which are arealdap.dll and areasso.dll. It seems that Remedy is using 
a new authentication method for AREA and it conflicts with arealdap.dll. To 
resolve this issue I had to change the ar.cfg file and comment out this line: 
Server-Plugin-Alias: AREA AREA  
If you see the line Plugin: "D:\Program Files\BMC 
Software\ARSystem\arealdap\arealdap.dll"  in your ar.cfg and 
Server-Plugin-Alias: AREA AREA , then you could have a conflict  
that will end up causing you an ARERR 623 Authentication Failed Error. You may 
find that your AD account gets locked out as well because of this. 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of ersureshbe
Sent: Wednesday, May 21, 2014 8:50 AM
To: arslist@ARSLIST.ORG
Subject: ARERR 623 Authentication Failed Error

Hi Team,

I am getting ARERR 623 Authentication Failed Error. This error occurs when i 
clicked into "Return To Homepage" link. That time, im getting ARERR 623 
Authentication Failed Error.

Please refer below screen shots.



 

Can you please share the ideas to fix this issue. :)

Regards,

Suresh Loganathan...





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Re: ITSM 8.1 SP1 - Content missing ?

[pritch]

Fortunately we had another installation that had the forms/workflow.

Mine was (according to BMC) due to an issue with installing the SLM module - 
They said it removed something like 79 items.  it is a known issue and there is 
a KB (unfortunately I did not save the KB number - and a hot fix - but you need 
to actually ASK BMC for the hot fix - it's apparently not published.  AND I 
downloaded but did not try to apply the hot fix.  Figured it was better to 
correct it manually than to waste time with BMC.  Seems to take them three or 
four days to reply.

- Original Message -
From: "tboot...@objectpath.com" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 21, 2014 3:28:47 PM
Subject: Re: ITSM 8.1 SP1 - Content missing ?

** 
"Pritch" 
  
So.. you probably know my next obvious question.  :-) 
Have you resolved this issue and/or what approach did you make to move forward? 
  
Terry 
  
  
on May 21, 2014, pritch  wrote: 


I absolutely saw the same thing on Solaris. 

- Original Message - 
From: " tboot...@objectpath.com " < tboot...@objectpath.com > 
To: arslist@ARSLIST.ORG 
Sent: Wednesday, May 21, 2014 2:35:27 PM 
Subject: ITSM 8.1 SP1 - Content missing ? 

** 
RHEL Linux 6.4 
ARSystem 8.1 SP1 
MidTier 8.1 SP1 Patch 001 
Oracle 11G R2 
  
Hi everyone: 
  
I was wondering if anyone out there in arslist has installed the new ITSM 8.1 
SP1 on Linux (RHEL) at all and has experienced the same issues I am 
experiencing. 
  
I had installed ITSM 8.1 Patch 002 and was working with it for several months 
and everything was working fine. 
  
On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error 
messages.  Working with BMC on a couple of support issues, there seems to be a 
lot of "code" missing from the application.  Things that worked before, no 
longer work in SP1.   Active links not there, AL Guides not there, data not 
there, etc. 
  
Anyone experience this or is it just something that may be local to my install 
?   I don't have a lot of hair left on my head and would like to save it for my 
retirement years...  :-) 
  
Terry 
  
  
  
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: ITSM 8.1 SP1 - Content missing ?

[tboot...@objectpath.com]

**
"Pritch"
 
So.. you probably know my next obvious question.  :-) 
Have you resolved this issue and/or what approach did you make to move forward?
 
Terry
 
 

on May 21, 2014, pritch  wrote:
I absolutely saw the same thing on Solaris.- Original Message -From: "tboot...@objectpath.com" To: arslist@ARSLIST.ORGSent: Wednesday, May 21, 2014 2:35:27 PMSubject: ITSM 8.1 SP1 - Content missing ?** RHEL Linux 6.4 ARSystem 8.1 SP1 MidTier 8.1 SP1 Patch 001 Oracle 11G R2   Hi everyone:   I was wondering if anyone out there in arslist has installed the new ITSM 8.1 SP1 on Linux (RHEL) at all and has experienced the same issues I am experiencing.   I had installed ITSM 8.1 Patch 002 and was working with it for several months and everything was working fine.   On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error messages.  Working with BMC on a couple of support issues, there seems to be a lot of "code" missing from the application.  Things that worked before, no longer work in SP1.   Active links not there, AL Guides not there, data not there, etc.   Anyone experience this or is it just something that may be local to my install ?   I don't have a lot of hair left on my head and would like to save it for my retirement years...  :-)   Terry       _ARSlist: "Where the Answers Are" and have been for 20 yearsUNSUBSCRIBE or access ARSlist Archives at www.arslist.org"Where the Answers Are, and have been for 20 years"

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Re: ITSM 8.1 SP1 - Content missing ?

[pritch]

I absolutely saw the same thing on Solaris.

- Original Message -
From: "tboot...@objectpath.com" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 21, 2014 2:35:27 PM
Subject: ITSM 8.1 SP1 - Content missing ?

** 
RHEL Linux 6.4 
ARSystem 8.1 SP1 
MidTier 8.1 SP1 Patch 001 
Oracle 11G R2 
  
Hi everyone: 
  
I was wondering if anyone out there in arslist has installed the new ITSM 8.1 
SP1 on Linux (RHEL) at all and has experienced the same issues I am 
experiencing. 
  
I had installed ITSM 8.1 Patch 002 and was working with it for several months 
and everything was working fine. 
  
On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error 
messages.  Working with BMC on a couple of support issues, there seems to be a 
lot of "code" missing from the application.  Things that worked before, no 
longer work in SP1.   Active links not there, AL Guides not there, data not 
there, etc. 
  
Anyone experience this or is it just something that may be local to my install 
?   I don't have a lot of hair left on my head and would like to save it for my 
retirement years...  :-) 
  
Terry 
  
  
  
_ARSlist: "Where the Answers Are" and have been for 20 years_

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ITSM 8.1 SP1 - Content missing ?

[tboot...@objectpath.com]

**
RHEL Linux 6.4
ARSystem 8.1 SP1
MidTier 8.1 SP1 Patch 001
Oracle 11G R2
 
Hi everyone:
 
I was wondering if anyone out there in arslist has installed the new ITSM 8.1 SP1 on Linux (RHEL) at all and has experienced the same issues I am experiencing.
 
I had installed ITSM 8.1 Patch 002 and was working with it for several months and everything was working fine.
 
On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error messages.  Working with BMC on a couple of support issues, there seems to be a lot of "code" missing from the application.  Things that worked before, no longer work in SP1.   Active links not there, AL Guides not there, data not there, etc.
 
Anyone experience this or is it just something that may be local to my install ?   I don't have a lot of hair left on my head and would like to save it for my retirement years...  :-)
 
Terry
 
 
 
_ARSlist: "Where the Answers Are" and have been for 20 years_

Silent Install for Older ARS Versions

[Raj]

Hi All,
I am working on ARS Upgrade from v5.1.2 to 
v8.1.01(>v6.3>v7.1>v7.6.04>v8.1.01). 
During these runs I was very impressed with using Silent Installs with 
versions 7.6.04 & 8.1.01 and would prefer them over other methods.
Was wondering, if Silent Install option is also available for versions (ARS 
upgrade to) 6.3 & 7.1 ?

Searched in the ARS Installation docs for v6.3, v7.1 but can't find them.
Please advise.
Regards,
Raj

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Re: ARERR 623 Authentication Failed Error

[William Rentfrow]

Whoever is in charge of your load balancer should be able to trace the client 
IP where the error is happening and all of it's traffic through the load 
balancer to each server it is sending traffic to.

Most of the time the "sticky" setting on the load balancer is not set to match 
the timeout setting on the mid-tier.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of ersureshbe
Sent: Wednesday, May 21, 2014 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 623 Authentication Failed Error

Roger,

How to check the information from LB via remedy. Do we have any forms it
will notify? Can you please share the detailed steps. Let me try to find and
fix this issue.

Thanks in Advance,

Suresh Loganathan.



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No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4570 / Virus Database: 3950/7517 - Release Date: 05/18/14

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Re: ARERR 623 Authentication Failed Error

[ersureshbe]

Roger,

How to check the information from LB via remedy. Do we have any forms it
will notify? Can you please share the detailed steps. Let me try to find and
fix this issue.

Thanks in Advance,

Suresh Loganathan.



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Re: Java Error when running a batch file import

[Sinclair, Keith]

Okay, some progress has been made. I am now no longer receiving a java error 
but now I am seeing an authentication error:

[Wed May 21 08:57:33.696] INFO  - AR System Import Tool 8.1 build001 Wed May 21 
08:57:33.683
[Wed May 21 08:57:33.840] INFO  - APITIMEOUT from system property : -null
[Wed May 21 08:57:33.841] INFO  - APITIMEOUT from Environment : -null
[Wed May 21 08:57:34.519] INFO  - Starting import of 
C:\PROGRA~2\BMCSOF~1\ARSystemVER8\dataimporttool\TEST.csv
[Wed May 21 08:57:34.545] ERROR - Cannot import, exception occured while 
importing C:\PROGRA~2\BMCSOF~1\ARSystemVER8\dataimporttool\TEST.csv : ERROR 
(623): Authentication failed;
ERROR (623): Authentication failed;
at 
com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(Unknown 
Source)
at com.bmc.arsys.api.ProxyJRpc.ARGetListField(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown 
Source)
at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown 
Source)
at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown 
Source)
at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown 
Source)
at com.bmc.arsys.apiext.data.Util.getServerForm(Unknown Source)
at 
com.bmc.arsys.apiext.data.csv.CSVImporter.getTargetForm(Unknown Source)
at 
com.bmc.arsys.apiext.data.csv.CSVImporter.handleTitlesEvent(Unknown Source)
at com.bmc.arsys.apiext.data.BaseImporter$1.handleEvent(Unknown 
Source)
at com.bmc.arsys.apiext.data.Parser.fireEvent(Unknown Source)
at com.bmc.arsys.apiext.data.csv.CSVParser.parseFile(Unknown 
Source)
at com.bmc.arsys.apiext.data.csv.CSVImporter.a(Unknown Source)
at 
com.bmc.arsys.apiext.data.csv.CSVImporter.startImport(Unknown Source)
at com.bmc.arsys.apiext.data.BaseImporter.call(Unknown Source)
at com.bmc.arsys.apiext.data.BaseImporter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at 
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown 
Source)
at java.lang.Thread.run(Unknown Source)

login in info in the batch file is correct. Any ideas?


From: Sinclair, Keith
Sent: Tuesday, May 20, 2014 10:24 AM
To: 'arslist@arslist.org'
Subject: Java Error when running a batch file import

Hey Listers,

I created a batch file to automate the import of a CSV file so I wouldn't have 
to do it every day. The batch file seems to run at first and then bombs out 
with:

[Tue May 20 10:01:30.927] ERROR - Cannot import, exception occured while 
importing TEST.csv : java.lang.NullPointerException
java.lang.NullPointerException
at 
com.bmc.arsys.apiext.data.Util.generateMappingsForTextFiles(Unknown Source)
at 
com.bmc.arsys.apiext.data.csv.CSVImporter.handleTitlesEvent(Unknown Source)
at com.bmc.arsys.apiext.data.BaseImporter$1.handleEvent(Unknown 
Source)
at com.bmc.arsys.apiext.data.Parser.fireEvent(Unknown Source)
at com.bmc.arsys.apiext.data.csv.CSVParser.parseFile(Unknown 
Source)
at com.bmc.arsys.apiext.data.csv.CSVImporter.a(Unknown Source)
at 
com.bmc.arsys.apiext.data.csv.CSVImporter.startImport(Unknown Source)
at com.bmc.arsys.apiext.data.BaseImporter.call(Unknown Source)
at com.bmc.arsys.apiext.data.BaseImporter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at 
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown 
Source)
at java.lang.Thread.run(Unknown Source)

I can run the import through the import tool, so I know the tool, the file and 
the mappings are all good. This is happening in version 8.1.0. I have looked 
through a ton of stuff on the internet but nothing seems to help resolve the 
issue.

Keith Sinclair
Remedy Development
ShopperTrak  Chicago USA
O:  312.676.8289 |  M:  630.946.4744
ksincl...@shoppertrak.com | @shoppertrak
www.shoppertrak.com


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Re: ARERR 623 Authentication Failed Error

[Roger Justice]

When I saw this issue previously the loadbalancer was not properly configured 
and when the return to the homepage was requested a different mid tier was 
called that requires another login to authenticate the user.



-Original Message-
From: ersureshbe 
To: arslist 
Sent: Wed, May 21, 2014 10:32 am
Subject: Re: ARERR 623 Authentication Failed Error


Hi Roger,
Thanks for your prompt response. We have 3 mid tiers and 4 AR Services. 
Remedy Version : 8.1.01 and LB name F5.
ebServer/Version -  Apache Tomcat/6.0.20
ava Version  1.7.0_25 
rowser version - IE 10.

egards,
Suresh Loganathan...

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Re: ARERR 623 Authentication Failed Error

[ersureshbe]

Hi Roger,

Thanks for your prompt response. We have 3 mid tiers and 4 AR Services. 

Remedy Version : 8.1.01 and LB name F5.
WebServer/Version -  Apache Tomcat/6.0.20
Java Version  1.7.0_25 
Browser version - IE 10.


Regards,

Suresh Loganathan...



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Re: ARERR 623 Authentication Failed Error

[Roger Justice]

Do you have multiple Mid-tiers, I have seen this when a load balancer is not 
properly configured. Please include the version you are working with.



-Original Message-
From: ersureshbe 
To: arslist 
Sent: Wed, May 21, 2014 9:49 am
Subject: ARERR 623 Authentication Failed Error


Hi Team,
I am getting ARERR 623 Authentication Failed Error. This error occurs when i
licked into "Return To Homepage" link. That time, im getting ARERR 623
uthentication Failed Error.
Please refer below screen shots.

 

 

an you please share the ideas to fix this issue. :)
Regards,
Suresh Loganathan...


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ARERR 623 Authentication Failed Error

[ersureshbe]

Hi Team,

I am getting ARERR 623 Authentication Failed Error. This error occurs when i
clicked into "Return To Homepage" link. That time, im getting ARERR 623
Authentication Failed Error.

Please refer below screen shots.


 

 

Can you please share the ideas to fix this issue. :)

Regards,

Suresh Loganathan...





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Re: Notification needs to send every assignment changes into task.

[ersureshbe]

Joe,

Any update on this issue? Can you please help.

Regards,

Suresh Loganathan.



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Re: Data in server-side table fields is read-only.

[Misi Mladoniczky]

Hi,

You can not just "save" data from any table to the database, either server or
client side.

The only way to update data in the database is by doing a Push-Fields action.
This must be done with a table-walk (call-guide triggering a bunch of
push-fields).

On the client side the user can edit data in some table-columns, or you can
use Set-Fields to change it, but this has nothing to do with the database. To
push this changed data to the database, you still have to do the table-walk.

On the server side the data in the table always reflects what is in the
database, so there is never any changes to save. You might want to change the
data to something else though, for example setting 'Priority' = "High" on all
the rows. If that is what you want to do you can skip the table completely and
just do a single push-fields and update all-matching-entries.

I have not read the entire thread, but it seems like we do not know what you
want to accomplish. Can you please tell us what you want to do?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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Find these products, and many free tools and utilities, at http://rrr.se.

> Hey Misi, thanks for reponding to the post. I was actually waiting for your
> reply.
>
> As you said we can update data in a table from both client side and server
> side table looping then do you think the statement "Data in server-side table
> fields is read-only" is valid? If not what it actually menas? Doug said server
> said table is readonly and you are saying we can update data in server side
> table.
>
> Really confusing.
>
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