Re: DMT data upload issue.
Hi,
2 potential issues appear in the log file:
· UDM Directory appears not to be set or set to a directory with the
incorrect permissions to allow creation of the sub folders "{JOB DIR}" where
the converted spread sheets are kept during the import.
https://docs.bmc.com/docs/display/public/itsm81/Configuring+the+BMC+Remedy+AR+System+repository+for+attachments+and+spreadsheets
· The spreadsheet does not have the correct extension, although I think
this error is a by-product of the first error as it cannot store the temp file.
_
Kind Regards,
Carl Wilson
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek
Sent: 30 June 2014 07:27
To: arslist@ARSLIST.ORG
Subject: Re: DMT data upload issue.
**
Hi Experts,
Thanks for your kind response.
The escalations are enabled on the server but still the issue exists.
Early response is highly appreciated.
Regards,
Abhishek A
On Fri, Jun 27, 2014 at 7:49 AM, Saji Philip wrote:
**
I had issues with one of our environments and it was because escalations were
disabled.
On Jun 25, 2014 6:09 AM, "Abhishek Anand" wrote:
**
Hi Team,
After creating a new job in DMT.
And than attaching the people file as provided in default BMC template in .xls
format.
The Load is getting stuck in In Progress state as shown below:-
PFA for the error and snap.
Also in arcarte log below error can be noticed:-
ERROR 25-06 11:26:59,434 - Check for Error Results - Source folder/file
[/opt/jdk1.7.0_45_x64/jre/bin/${JOBDIR}] can not be found! ERROR 25-06
11:26:59,867 - AROutput - Error in BULK ENTRY Transaction : ERROR (525): File
is not allowed to be uploaded.; Files without extenstions are not allowed ERROR
25-06 11:26:59,874 - AROutput - Error in AROutput Step ERROR 25-06 11:26:59,874
- AROutput - ERROR (525): File is not allowed to be uploaded.; Files without
extenstions are not allowed
com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown Source)
com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source)
Please suggest the needful to resolve it.
Regards, Abhishek A
_ARSlist: "Where the Answers Are" and have been for 20 years_
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--
Regards,
Abhishek Anand
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David Zifchock is out of the office
I will be out of the office starting 06/28/2014 and will not return until 07/07/2014. I will be traveling\in training from 05/23/2014 returning 05/28/2014 , for issues please submit a ticket in http://2929it.schneider-electric.com . ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SLAs
Hi I have seen this in our environment earlier which turned into delay in firing of escalation One is tab polling escalation other i dont remember the name but both related sla"s See to it they are running in pool with less load Will pm the detail asap i get it Rajesh Nair send from Samsung galaxyS3 On 25 Jun 2014 00:02, "teresa S Fannin" < teresa.s.fan...@accenturefederal.com> wrote: > ** > > All, > > We are on version 7.1 ( going to 8.1 soon). The SLA Service Target > Status colors don’t’ update except for once a day. I did recently have > to add a 24x7 available time entity to all my SLAs and OLAs as a work > around for a time issue with the date 1/1/1970. > > Since the workaround all the times show up correctly, but now the Service > Target Status indicator status is gray until the next day and then it will > be fine.Also the Fields Next Target Date is blank and the SLM Status > is equal to No Service Target Assigned. I thought the target status use > to update every 5 minutes. After Midnight the ones for today will be > corrected. Anybody seen this behavior? > > > > Thanks, > > Teresa Fannin > > > > Accenture Federal Sevices > > BMC ITSM Remedy Lead > > San Antonio, TX > > Office: 210-918-8061 > > Cell: 941-416-2456 > > NEW email: teresa.s.fan...@accenturefederal.com > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Goal Set on App form is not working for Service Targets
Hi, In our production environment, we had used 'Goal Set on App form' to calculate the service target based on custom field in HPD:Help Desk. Although we can see the custom field is getting set but in SLM:Measurement ReferenceEndGoalforRequestBasedSVTsFieldValue field is empty even in OOTB filter created during Data Source rebuild is mapped with custom field which is getting set. We can't reproduce as it is production. Please suggest if anyone faced similar issue and got any resoution. Regards, Shambo. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Question on filter phasing
Hi,
Filter phasing and the order in which things are run is clearly printed in the
log-files (ESCL+API+FLTR+SQL is what I typically put in the same file).
You might need a good tool to assist in reading the files as Notepad might not
make it clear enough (ADV: RRR|Log).
I you do not meddle with filter phasing, which is very seldom needed, and
treat each modification of data on it's own merits, checking changed field
values ('Data'!='DB.Data') instead of obscure read-only-field-triggers ('z1D
Action' = "blablabla"), you will have no big problems at all. But I have seen
many examples of filter design that is not very well structured...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> While I understand the historical reasons for filter phasing as an approach
> to transaction management, I think at this point, it has become a serious
> hinderance.
>
> Especially for applications as complex as ITSM but even for
> non-trivial homegrown apps, tracing a single transaction across multiple
> forms, for the purposes of troubleshooting is a complete freakin'
> nightmare.
>
> Not to mention the overhead of carrying a complex rat's nest of a filter
> stack forward through multiple versions of an application. Doing something
> as seemingly simple as adding a filter with a push fields action to a
> supporting form can cascade failures across an entire application. Tracing
> that kinda mess out and fixing it can eat up entire days or even weeks of
> dev time.
>
> ARS desperately needs something better in my opinion. For instance, a
> checkbox on filter guides that treats everything in the guide as a single
> transaction, and explicitly executes every thing in the guide in order, and
> rolls it all back in reverse order if there's an error? Or perhaps a
> special run process that let's me explicitly start a transaction and end
> one.
>
> There has to be a better way though.
> But that's just my long winded opinion :-)
>
> Andy
>
>
>
>
> On Friday, June 27, 2014, Sweety wrote:
>
>> Something interesting here
>> https://docs.bmc.com/docs/display/public/ars81/Filter+processing+in+BMC+Remedy+AR+System+server
>>
>>
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>>
>
> ___
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> "Where the Answers Are, and have been for 20 years"
>
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Re: How to generate .arx file in ITSM 7.6.04
Hi, You might want to try RRR|Chive. The tool can both export and import ARX-files, and it is free to use it. One great benefit is that it can actually do Delta-exports to your ARX-files speeding consecutive exports significantly (and yes, the delta-export will remove deleted records from the ARX-file). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi List, > > Can anyone please assist me in following issue- > > I am using ITSM 7.6.04 application suite. I need to take data backup of all > records of HPD:Help Desk form. So I thought for the following approach (which > I have already used in ARS 7.1) > > 1. Generate report of all records from HPD:Help Desk form, and create a .arx > file. > 2. In case of upload, use BMC Data Import tool to import back .arx files. > > But from ITSM application URL, I am not able to generate .arx file for both > web or AR System report types. > > Can anyone please suggest me, a show to generate .arx files from ITSM 7.6.04 > application? > > Regards > Neha Khandelwal > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Service targets are getting set to invalid status in prod...
> Hi, > In our production environment, we had used 'use sla due date Set from App form' option configured in service targets which is getting sla due date from a custom field in HPD:Help Desk. > > > Although we can see the custom field is getting set but in SLM:Measurement ReferenceEndGoalforRequestBasedSVTsFieldValue field is empty even in OOTB filter created during Data Source rebuild is mapped with custom field which is getting set. > > We can't reproduce the log as it is production environment. In other environments it is working fine. > Please suggest if anyone faced similar issue and got any resoution. > Regards, > Shambo. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to generate .arx file in ITSM 7.6.04
In 7.6.4, you can still execute RUNMACRO from the command line. It will dump to .arx. After 7.6.4, you'll have to use ARExport. On Mon, Jun 30, 2014 at 10:14 AM, Misi Mladoniczky wrote: > Hi, > > You might want to try RRR|Chive. The tool can both export and import > ARX-files, and it is free to use it. > > One great benefit is that it can actually do Delta-exports to your > ARX-files > speeding consecutive exports significantly (and yes, the delta-export will > remove deleted records from the ARX-file). > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Hi List, > > > > Can anyone please assist me in following issue- > > > > I am using ITSM 7.6.04 application suite. I need to take data backup of > all > > records of HPD:Help Desk form. So I thought for the following approach > (which > > I have already used in ARS 7.1) > > > > 1. Generate report of all records from HPD:Help Desk form, and create a > .arx > > file. > > 2. In case of upload, use BMC Data Import tool to import back .arx files. > > > > But from ITSM application URL, I am not able to generate .arx file for > both > > web or AR System report types. > > > > Can anyone please suggest me, a show to generate .arx files from ITSM > 7.6.04 > > application? > > > > Regards > > Neha Khandelwal > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- [image: Crab] Gordon M. Frank ITIL V3 Foundation Certified Security + Certified Mobile: 410-689-9373 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: CMDB Row Level Security
Just looked at local logs when logging into both App servers (active link, filters, sql, API) and they are the same. I'm looking into the DB right now. This is so weird Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, June 27, 2014 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB Row Level Security ** that might have affected how the records were created, and what their settings are, but it shouldn't affect how they look when viewed by one server vs the other. One thing you can do is to turn on AL/Filter logging on each server and see if there is anything updating the row on get, or something similar...even this should be the same between servers...but sometimes things can get out of sync... On Fri, Jun 27, 2014 at 8:28 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS wrote: Good question, I'll get with our DB guy to get this info (we don't have direct access to do any SQL queries in the DB). One theory we having is that one of the servers (server 1 that only has the 10006 permission) was create with Multi Tenancy turned on (which is checked on by default) and that might have something to do with it. While Server 2, we unchecked it. We did eventually find this out and unchecked MultiTenancy on server 1 after the fact, but the CMDB Row Level fields never changed back. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, June 27, 2014 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB Row Level Security ** Lisa, what does it show when you look at the row in the DB, via SQL tools? I don't know how you would be seeing different results one one server vs the other. On Fri, Jun 27, 2014 at 8:14 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS wrote: ** 2 new 7.6.4SP5 Servers (in a server group, no load balancer). After everything is set up we start importing our CI’s and on server one 40% of the CI’s have 10006 in the CMDBRowLevelSecurity field on the BMC_BaseElement form for server 1. Server 2 has 10006 and Unrestricted Access on this same record same field (different server). Same Database. What could have caused this? Why is the same record’s row level permissions different on different servers sharing the same database Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
