Modify current out of the box pending reasons (Problem Management 7.6.04)
Dears, Please help as I'd like to modify the current pending reasons in Problem Management 7.6.04 however the property is dimmed. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modify current out of the box pending reasons (Problem Management 7.6.04)
You'll need to overlay the field and add/modify items and do the same by adding/modifying records in the sys:status reason menu items form Sent from my iPhone On Aug 11, 2014, at 4:08 AM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Please help as I’d like to modify the current pending reasons in “Problem Management 7.6.04” however the property is dimmed. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modify current out of the box pending reasons (Problem Management 7.6.04)
I already overlaid the field “Investigation Status Reason”, however “Selection” property is still dimmed. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, August 11, 2014 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Modify current out of the box pending reasons (Problem Management 7.6.04) ** You'll need to overlay the field and add/modify items and do the same by adding/modifying records in the sys:status reason menu items form Sent from my iPhone On Aug 11, 2014, at 4:08 AM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Please help as I’d like to modify the current pending reasons in “Problem Management 7.6.04” however the property is dimmed. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Another Tomcat issue
Hi Teresa, Check the error log about the java class path regarding the “LifecycleListener” and something about the conf/server.xml not being correct.Try to edit to the right path. !-- Comment these entries out to disable JMX MBeans support used for the administration web application -- Hope this helps ,try out kindly update the post with the status of Tomcat Service. Regards;--Abdul Moid On Friday, August 8, 2014 3:08:43 AM UTC+5:30, teresa S Fannin wrote: ** All, I am on a 7.1 ar system and Mid-tier is 7.1 as well. Windows 2003. Tomcat version 5.5.34. I can start tomcat with Local System as the service account. I can’t start tomcat with service account name.This use to work but we had to change the Domain name of the service account and now I have the problem of not being able to start tomcat.I attempts to start but then I get the error that Windows could not start tomcat on local computer. The configuration for tomcat has the correct domain/service account name. Also in the ar.cfg file for the Db User: I had to set the new domain name. The Windows SA are telling that something in tomcat or the Mid tier must have a reference to the old Domain name. Thanks, Teresa _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Form Import Issue: The same Log Key cannot be applied to more than one field in a schema.; , 9924,
Hi List, Can any one please help me in the following scenario. I am facing the following issue while importing a form on Test server from development server: The same Log Key cannot be applied to more than one field in a schema.; , 9924, I have tried exploring the Audit settings of all the fields in my form, but cannot find the property 'Audit Log Key' for any field.(To check, if somehow same Log Key is used for two or more fields.) Though I can see for some fields, Audit option set to 'Audit'. Also. the form that I am trying to import into my Test server, has already been imported once by me, but I need to import again, because I have made several changes on Development server. Any help is appreciated. Thanks, Ayushi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: https vs http when using web service and a load balancer.
Hi Terry, I'm also facing the same issue.what change you have implemented to fix this?. Please advise. Regards, Suresh Loganathan. On Aug 7, 2014 8:27 PM, Terry Bootsma tboot...@objectpath.com wrote: ** John: Thanks for your feedback. I implemented the recommended changes and it worked perfectly! Terry On 2014-08-05, John Baker wrote: Hello, I would suggest you review the Tomcat connector documentation: http://tomcat.apache.org/tomcat-7.0-doc/config/http.html and in particular: http://tomcat.apache.org/tomcat-7.0-doc/config/http.html#Common_Attributes scheme: Set this attribute to the name of the protocol you wish to have returned by calls to request.getScheme(). For example, you would set this attribute to https for an SSL Connector. To correctly set up Tomcat behind a reverse proxy load balancer, which is essentially what happens when SSL terminates at the load balancer, the Tomcat needs to know about the scheme, host and port in order to correctly create URLs when an application says, What's the protocol we support? What's the hostname on which we run?, etc. Assuming the BMC code isn't doing anything horrific like assuming HTTP, I suspect that setting the scheme=https attribute on the connector will resolve the issue. Also, set proxyName=lbhostname and proxyPort=443. This is configured in the server.xml file on the HTTP connector, ie. Connector port=8080 protocol=HTTP/1.1 connectionTimeout=2 redirectPort=8443 scheme=https proxyName=loadbalancerfqdn proxyPort=8443 / John Baker -- SSO Plugin for the BMC product sethttp://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: https vs http when using web service and a load balancer.
Added the appropriate settings (below) to the server.xml file for tomcat and then re-started. Connector port=8080 protocol=HTTP/1.1 connectionTimeout=2 redirectPort=8443 scheme=https proxyName=loadbalancerfqdn proxyPort=8443 / Terry On 2014-08-11 06:08, Suresh Loganathan wrote: ** Hi Terry, I'm also facing the same issue.what change you have implemented to fix this?. Please advise. Regards, Suresh Loganathan. On Aug 7, 2014 8:27 PM, Terry Bootsma tboot...@objectpath.com wrote: ** John: Thanks for your feedback. I implemented the recommended changes and it worked perfectly! Terry On 2014-08-05, John Baker wrote: Hello, I would suggest you review the Tomcat connector documentation: http://tomcat.apache.org/tomcat-7.0-doc/config/http.html [1] and in particular: http://tomcat.apache.org/tomcat-7.0-doc/config/http.html#Common_Attributes [2] scheme: Set this attribute to the name of the protocol you wish to have returned by calls to request.getScheme(). For example, you would set this attribute to https for an SSL Connector. To correctly set up Tomcat behind a reverse proxy load balancer, which is essentially what happens when SSL terminates at the load balancer, the Tomcat needs to know about the scheme, host and port in order to correctly create URLs when an application says, What's the protocol we support? What's the hostname on which we run?, etc. Assuming the BMC code isn't doing anything horrific like assuming HTTP, I suspect that setting the scheme=https attribute on the connector will resolve the issue. Also, set proxyName=lbhostname and proxyPort=443. This is configured in the server.xml file on the HTTP connector, ie. Connector port=8080 protocol=HTTP/1.1 connectionTimeout=2 redirectPort=8443 scheme=https proxyName=loadbalancerfqdn proxyPort=8443 / John Baker -- SSO Plugin for the BMC product set http://www.javasystemsolutions.com/jss/ssoplugin [3] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [4] Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Links: -- [1] http://tomcat.apache.org/tomcat-7.0-doc/config/http.html [2] http://tomcat.apache.org/tomcat-7.0-doc/config/http.html#Common_Attributes [3] http://www.javasystemsolutions.com/jss/ssoplugin [4] http://www.arslist.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form Import Issue: The same Log Key cannot be applied to more than one field in a schema.; , 9924,
Check the audit settings. They need to be the same when importing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ayushi Agrawal Sent: Monday, August 11, 2014 5:01 AM To: arslist@ARSLIST.ORG Subject: Form Import Issue: The same Log Key cannot be applied to more than one field in a schema.; , 9924, Hi List, Can any one please help me in the following scenario. I am facing the following issue while importing a form on Test server from development server: The same Log Key cannot be applied to more than one field in a schema.; , 9924, I have tried exploring the Audit settings of all the fields in my form, but cannot find the property 'Audit Log Key' for any field.(To check, if somehow same Log Key is used for two or more fields.) Though I can see for some fields, Audit option set to 'Audit'. Also. the form that I am trying to import into my Test server, has already been imported once by me, but I need to import again, because I have made several changes on Development server. Any help is appreciated. Thanks, Ayushi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
When is the webinar? Or did I miss it? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, August 05, 2014 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Since you are on UK time, what timeframe of the day would work best for you? This would help us who are on other time zones to let you know what might work for us. Yes, I would be interested. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grassi, Christopher Sent: Tuesday, August 05, 2014 5:00 PM To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn Hi All, This message comes out of a previous thread - I'm happy to run a quick 30-60 min lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo's in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Added Status Reason gives ARERR 1291220
Hi Lou, Thank you for the reply. I had already completed the steps you provided with the exception of flushing the cache. The funny thing is, I followed the same steps on my development system and it works there. I just tried doing a Sync Cache on the production system, then cleared my IE cache, but the problem still exists. I will have to wait till non-business hours to flush the cache on the production system. No, we're not using Business Objects. Again, thank you for your response. My fingers are crossed that the flushing of the cache will resolve my issue. Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Furtado, Lou Sent: August-08-14 4:05 PM To: arslist@ARSLIST.ORG Subject: Re: Added Status Reason gives ARERR 1291220 ** Since I just ran into this also here is what has to be done on the HPD:Help Desk form: Here are the high level steps that we went through to add the status reason items to the form definition: 1. Connect to server with Dev Studio 2. Open up 'Forms' 3. Open up HPD:Help Desk form 4. Click on 'Outline' (Located on the right hand side of screen typically) 5. Click on 'Show Table Overview' (Icon on top right corner of outline panel) 6. Sort by Name 7. Select StatusReason field 8. Click on Properties 9. Click on the selection section 10. Click 'Add' 11. Name = Name of Status Reason and ID = ID of the menu record 12. Save the form Oh by the way you need to clear the cache on the server also for this to take effect. Also the users will need to clear the cache in their browser. Also are you using Business Objects - because if you are the older versions of Remedy like yours and mine require another step. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan Sent: Friday, August 08, 2014 12:18 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Added Status Reason gives ARERR 1291220 ** Hi folks, I have added a new status reason to be associated with the Resolved status on incident requests. The entry shows up, but when saving an incident with this selection, it triggers ARERR 1291220 The Status Reason field requires a value when We are using the classic view with Remedy 7.6.04. I have added the entry into the HPD:Help Desk form, as well as to the SYS:Status Reason Menu Items form, with ID matching the Selection Code. I wondered, after receiving the error message, if I was supposed to do something on the HPD:Help Desk Classic form, as well; my efforts to add an entry to the Status_Reason_Hidden field were fruitless; after creating an overlay of the field, the Add button was still greyed out. Your assistance with this matter would be greatly appreciated. Thank you, Susan Champagne The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Added Status Reason gives ARERR 1291220
Sue, It should resolve the issue. You can actually flush the cache anytime but always a good idea to wait until the system is quieter - there is a performance hit in this activity. Lou From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan Sent: Monday, August 11, 2014 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Added Status Reason gives ARERR 1291220 ** Hi Lou, Thank you for the reply. I had already completed the steps you provided with the exception of flushing the cache. The funny thing is, I followed the same steps on my development system and it works there. I just tried doing a Sync Cache on the production system, then cleared my IE cache, but the problem still exists. I will have to wait till non-business hours to flush the cache on the production system. No, we're not using Business Objects. Again, thank you for your response. My fingers are crossed that the flushing of the cache will resolve my issue. Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Furtado, Lou Sent: August-08-14 4:05 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Added Status Reason gives ARERR 1291220 ** Since I just ran into this also here is what has to be done on the HPD:Help Desk form: Here are the high level steps that we went through to add the status reason items to the form definition: 1. Connect to server with Dev Studio 2. Open up 'Forms' 3. Open up HPD:Help Desk form 4. Click on 'Outline' (Located on the right hand side of screen typically) 5. Click on 'Show Table Overview' (Icon on top right corner of outline panel) 6. Sort by Name 7. Select StatusReason field 8. Click on Properties 9. Click on the selection section 10. Click 'Add' 11. Name = Name of Status Reason and ID = ID of the menu record 12. Save the form Oh by the way you need to clear the cache on the server also for this to take effect. Also the users will need to clear the cache in their browser. Also are you using Business Objects - because if you are the older versions of Remedy like yours and mine require another step. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan Sent: Friday, August 08, 2014 12:18 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Added Status Reason gives ARERR 1291220 ** Hi folks, I have added a new status reason to be associated with the Resolved status on incident requests. The entry shows up, but when saving an incident with this selection, it triggers ARERR 1291220 The Status Reason field requires a value when We are using the classic view with Remedy 7.6.04. I have added the entry into the HPD:Help Desk form, as well as to the SYS:Status Reason Menu Items form, with ID matching the Selection Code. I wondered, after receiving the error message, if I was supposed to do something on the HPD:Help Desk Classic form, as well; my efforts to add an entry to the Status_Reason_Hidden field were fruitless; after creating an overlay of the field, the Add button was still greyed out. Your assistance with this matter would be greatly appreciated. Thank you, Susan Champagne The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
7.6.04 - 8.1.01 disappears Dependency relationships
Hi everyone, We've just finished an upgrade from 7.6.04 SP2 to 8.1.01. We had truckloads of relationships in the BMC.CORE:BMC_DEPENDENCY class prior to the upgrade. Even though all of the relationships still exist in BMC.CORE:BMC_BaseRelationship (and in the various join forms) not a single one of them is visible in the Asset console in the relationships tab! Also you can't manually create relationships in this class any longer! Add to that, ADDM seems to STILL be dumping tons of these relationships into our system. BMC's knowledge base seems to be down or I'd search there. I've also opened a support ticket with BMC. Has anyone on the list run into this before? How'd you handle it? Thx Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat with IIS
So strangely, this isn't fixed. It's MOSTLY fixed, but not enough that it's
actually usable. I can't go to main login page nor can I go to the cache page.
Has anyone seen these before?
If I try to go to the login page I get this error (continues below):
ype Exception report
message
description The server encountered an internal error () that prevented it from
fulfilling this request.
exception
org.apache.jasper.JasperException: Unable to compile class for JSP:
An error occurred at line: 1 in the generated java file
The type java.util.regex.Pattern cannot be resolved. It is indirectly
referenced from required .class files
An error occurred at line: 19 in the generated java file
The import java.util.regex.Pattern cannot be resolved
An error occurred at line: 78 in the jsp file: /shared/login_common.jsp
Pattern cannot be resolved
75:else
76:requrl = Validator.StripOffScriptTag(requrl);
77:if(requrl!=null)
78:
requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote(\), %22));
79:if (requrl != null (requrl.length()0) requrl.charAt(0) == '/') {
80:int appidx = requrl.indexOf(/apps/);
81:if (appidx != -1) {
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source)
note The full stack trace of the root cause is available in the Apache
Tomcat/6.0.20 logs.
On the MT config page everything works except the cache link. When I go there
I get this error:
type Exception report
message
description The server encountered an internal error () that prevented it from
fulfilling this request.
exception
org.apache.jasper.JasperException: Unable to compile class for JSP:
An error occurred at line: 391 in the jsp file: /shared/config/config_cache.jsp
Arrays cannot be resolved
388: %
389: List serverList = cfg.getServers();
390: String[] serverArray = (String[])serverList.toArray(new String[0]);
391: Arrays.sort(serverArray);
392: int serverArrayLength = serverArray.length;
393: for (int i = 0; i serverArrayLength; i++) {
394:
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source
From: William Rentfrow
Sent: Friday, August 08, 2014 3:35 PM
To: arslist@ARSLIST.ORG
Subject: RE: Tomcat with IIS
I tried this multiple times and it wouldn't work.
Then I un-installed it and noticed it never removed the Apache Tomcat
directory. So I renamed that directory, reinstalled again, and it all just
works now.
There must have been something bad in the first install that didn't get removed.
Live and learn
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, August 08, 2014 3:00 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Tomcat with IIS
**
We have some web servers where we change IIS to use ports other than 80/443 so
Tomcat can use them. Having IIS on the server doesn't mean you have to use it
and doesn't mean you can't still IIS for other traffic then you main MT
activity.
Jason
On Fri, Aug 8, 2014 at 12:12 PM, William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
Well, I could I guess - I'm just trying to get a sand box up
Frequent Caught Exception Errors while opening the Incident Audit Log
Hi , Users are getting frequent Caught Exception Error while they are trying to open Incident Audit Log. The Message from the webpage Says Caught Exception; Expected idenifier,string or number. We are currently in the AR Server Version : 7.6.04 SP2 201110080614 Web server : Apache Tomcat 6.0 Please let me know are there any precautions/fixes/patches available to permanently fix this . Thanks in advance Madhu V ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Frequent Caught Exception Errors while opening the Incident Audit Log
Hi Madhu, I believe your mid-tier version is also 7.6.04 SP2 which is quite old , where we did observed few caught exceptions problems. Best bet is to upgrade mid-tier to latest version apply latest hotfix on top of it..either 7.6.04 SP5 or 8.1 SP1. It doesn't take much time to upgrade only mid-tier component. Thanks, Abhijit On Aug 12, 2014 10:57 AM, Madhu V madhu.pesronalandpriv...@gmail.com wrote: Hi , Users are getting frequent Caught Exception Error while they are trying to open Incident Audit Log. The Message from the webpage Says Caught Exception; Expected idenifier,string or number. We are currently in the AR Server Version : 7.6.04 SP2 201110080614 Web server : Apache Tomcat 6.0 Please let me know are there any precautions/fixes/patches available to permanently fix this . Thanks in advance Madhu V ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
