Re: AIE Data Mapping doesn't display fields
Hello Rick, on the AIE console in configuration database field menues you need to load the tables and its attributes you want to map into ARS. Sometimes this takes some time... After this you should be able to do the mapping. HTH Rüdiger Tams Rick Cook remedyr...@gmail.com schrieb am 23:53 Dienstag, 12.August 2014: ** AIE 7.6.04 SP1. Win/SQL All AIE services are running, and the relevant Instances are started. The AIE Exchange is Active. I have an Exchange built between a remote AR System (7.1 Oracle/Unix) and another remote SQL server (AR -- SQL). The connections check out, and I can load the Data Mapping into the Exchange. The problem is that when I open the Data Mapping from the AR Data Mapping Console, the Primary Key and Data Field Mapping tables are blank. What am I missing? Rick Cook _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Changing servers
It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AIE Data Mapping doesn't display fields
Thanks, Rudiger. That worked for the SQL side. Now I just gotta get the forms on the AR System side. Rick Rick Cook On Wed, Aug 13, 2014 at 1:59 AM, Rüdiger Tams ruedi...@tams.de wrote: ** Hello Rick, on the AIE console in configuration database field menues you need to load the tables and its attributes you want to map into ARS. Sometimes this takes some time... After this you should be able to do the mapping. HTH Rüdiger Tams Rick Cook remedyr...@gmail.com schrieb am 23:53 Dienstag, 12.August 2014: ** AIE 7.6.04 SP1. Win/SQL All AIE services are running, and the relevant Instances are started. The AIE Exchange is Active. I have an Exchange built between a remote AR System (7.1 Oracle/Unix) and another remote SQL server (AR -- SQL). The connections check out, and I can load the Data Mapping into the Exchange. The problem is that when I open the Data Mapping from the AR Data Mapping Console, the Primary Key and Data Field Mapping tables are blank. What am I missing? Rick Cook _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat with IIS
Hi William,
I'm actually having the exact same issue you are at this moment. This is a
stand alone mid-tier server on Windows 2012 with IIS 7 and Tomcat 6 (the
one that ships with AR Server 8.1.x). I'm trying to work with BMC support
on it now and will let you know if we get it working.
Thanks,
Jon
On Mon, Aug 11, 2014 at 9:37 AM, William Rentfrow
wrentf...@stratacominc.com wrote:
**
So strangely, this isn't fixed. It's MOSTLY fixed, but not enough that
it's actually usable. I can't go to main login page nor can I go to the
cache page.
Has anyone seen these before?
If I try to go to the login page I get this error (continues below):
*ype* Exception report
*message*
*description* *The server encountered an internal error () that prevented
it from fulfilling this request.*
*exception*
org.apache.jasper.JasperException: Unable to compile class for JSP:
An error occurred at line: 1 in the generated java file
The type java.util.regex.Pattern cannot be resolved. It is indirectly
referenced from required .class files
An error occurred at line: 19 in the generated java file
The import java.util.regex.Pattern cannot be resolved
An error occurred at line: 78 in the jsp file: /shared/login_common.jsp
Pattern cannot be resolved
75:else
76:requrl = Validator.StripOffScriptTag(requrl);
77:if(requrl!=null)
78:
requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote(\),
%22));
79:if (requrl != null (requrl.length()0) requrl.charAt(0) ==
'/') {
80:int appidx = requrl.indexOf(/apps/);
81:if (appidx != -1) {
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown
Source)
*note* *The full stack trace of the root cause is available in the Apache
Tomcat/6.0.20 logs.*
On the MT config page everything works except the cache link. When I go
there I get this error:
*type* Exception report
*message*
*description* *The server encountered an internal error () that prevented
it from fulfilling this request.*
*exception*
org.apache.jasper.JasperException: Unable to compile class for JSP:
An error occurred at line: 391 in the jsp file:
/shared/config/config_cache.jsp
Arrays cannot be resolved
388: %
389: List serverList = cfg.getServers();
390: String[] serverArray = (String[])serverList.toArray(new String[0]);
391: Arrays.sort(serverArray);
392: int serverArrayLength = serverArray.length;
393: for (int i = 0; i serverArrayLength; i++) {
394:
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source
*From:* William Rentfrow
*Sent:* Friday, August 08, 2014 3:35 PM
*To:* arslist@ARSLIST.ORG
*Subject:* RE: Tomcat with IIS
I tried this multiple times and it wouldn't work.
Then I un-installed it and noticed it never removed the Apache Tomcat
directory. So I renamed that directory, reinstalled again, and it all just
works now.
There must have been something bad in the first install that didn't get
removed.
Live and learn
*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jason
Miller
*Sent:* Friday, August 08, 2014
Re: Changing servers
You could install Remedy and the apps on the new servers in advance then you'd only need to change the database server references when you move the database over. During the install consider using an alias for the servers instead of their actual names - resolve the alias to an IP in the hosts file. This way you will have a minimal amount of reconfiguring if you clone the environments. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: 13 August 2014 15:21 To: arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but.. Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing servers
Great! Thanks! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Wednesday, August 13, 2014 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Changing servers ** You could install Remedy and the apps on the new servers in advance then you'd only need to change the database server references when you move the database over. During the install consider using an alias for the servers instead of their actual names - resolve the alias to an IP in the hosts file. This way you will have a minimal amount of reconfiguring if you clone the environments. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: 13 August 2014 15:21 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing servers
Hi Richard, You did not mention it, but there should be a license key issue for the AR System server (unless something has changed in the newer versions). Kelvin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 10:21 AM To: arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: It's not enough memory to load the search results. (ARERR 9308)
I have checked the memory settings and they are set as xms - 512 and xmx - 1024. IS this too low? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, August 12, 2014 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: It's not enough memory to load the search results. (ARERR 9308) ** This error is not coming from a specific end user browser, but your Mid-tier server isn't able to process that request and sending back that message to the browser.. As Fred suggested, check the memory usage of your Mid-Tier server and check the JVM settings on your Mid-Tier server. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, August 12, 2014 10:43 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: It's not enough memory to load the search results. (ARERR 9308) Do you have the AR server set to limit the number of rows returned? How many rows (and how big is each row) you are trying to return? What are the Java memory settings you are using in the Mid-Tier? Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Tuesday, August 12, 2014 9:40 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: It's not enough memory to load the search results. (ARERR 9308) ** I'm getting this weird error when I perform a search on a handful of our custom built forms in the mid-tier: It's not enough memory to load the search results. (ARERR 9308) I tried this in three different browsers and all experienced the same result. Has anyone else come across it before and resolved it? I tried BMC Communities but didn't find anything useful and BMC's support site appears to be down at the moment with a bad gateway error. I am running 8.1 on Linux. Keith Sinclair Remedy Development ShopperTrak Chicago USA O: 312.676.8289 | M: 630.946.4744 ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com | @shoppertrak www.shoppertrak.comhttp://www.shoppertrak.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat with IIS
I was able to get it working. I downloaded and installed the latest 64 bit
version of JDK 7x, and modified Tomcat to use the JVM from that install.
It was previously using a jvm from JRE 8.
Found a KB and communities article that pointed me in the right direction:
https://communities.bmc.com/message/435164#435164
*Knowledge Article ID:* KA412712
On Wed, Aug 13, 2014 at 7:57 AM, Jon Chau jonl.c...@gmail.com wrote:
Hi William,
I'm actually having the exact same issue you are at this moment. This is
a stand alone mid-tier server on Windows 2012 with IIS 7 and Tomcat 6 (the
one that ships with AR Server 8.1.x). I'm trying to work with BMC support
on it now and will let you know if we get it working.
Thanks,
Jon
On Mon, Aug 11, 2014 at 9:37 AM, William Rentfrow
wrentf...@stratacominc.com wrote:
**
So strangely, this isn't fixed. It's MOSTLY fixed, but not enough that
it's actually usable. I can't go to main login page nor can I go to the
cache page.
Has anyone seen these before?
If I try to go to the login page I get this error (continues below):
*ype* Exception report
*message*
*description* *The server encountered an internal error () that
prevented it from fulfilling this request.*
*exception*
org.apache.jasper.JasperException: Unable to compile class for JSP:
An error occurred at line: 1 in the generated java file
The type java.util.regex.Pattern cannot be resolved. It is indirectly
referenced from required .class files
An error occurred at line: 19 in the generated java file
The import java.util.regex.Pattern cannot be resolved
An error occurred at line: 78 in the jsp file: /shared/login_common.jsp
Pattern cannot be resolved
75:else
76:requrl = Validator.StripOffScriptTag(requrl);
77:if(requrl!=null)
78:
requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote(\),
%22));
79:if (requrl != null (requrl.length()0) requrl.charAt(0) ==
'/') {
80:int appidx = requrl.indexOf(/apps/);
81:if (appidx != -1) {
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown
Source)
*note* *The full stack trace of the root cause is available in the
Apache Tomcat/6.0.20 logs.*
On the MT config page everything works except the cache link. When I go
there I get this error:
*type* Exception report
*message*
*description* *The server encountered an internal error () that
prevented it from fulfilling this request.*
*exception*
org.apache.jasper.JasperException: Unable to compile class for JSP:
An error occurred at line: 391 in the jsp file:
/shared/config/config_cache.jsp
Arrays cannot be resolved
388: %
389: List serverList = cfg.getServers();
390: String[] serverArray = (String[])serverList.toArray(new String[0]);
391: Arrays.sort(serverArray);
392: int serverArrayLength = serverArray.length;
393: for (int i = 0; i serverArrayLength; i++) {
394:
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown
Source
*From:* William Rentfrow
*Sent:* Friday, August 08, 2014 3:35 PM
*To:* arslist@ARSLIST.ORG
*Subject:* RE: Tomcat with IIS
I tried this multiple times and it wouldn't work.
Then I
Re: Changing servers
Thanks - I'll check into that. Thanks for the heads up! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin Sent: Wednesday, August 13, 2014 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Changing servers ** Hi Richard, You did not mention it, but there should be a license key issue for the AR System server (unless something has changed in the newer versions). Kelvin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 10:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: It's not enough memory to load the search results. (ARERR 9308)
Probably. How much you can increase it depends on a couple of things How much memory you have available on your Mid-Tier servers. Whether you are running 32 bit or 64 bit. You should be able to up the xMX to 1536 on 32 bit Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Wednesday, August 13, 2014 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: It's not enough memory to load the search results. (ARERR 9308) ** I have checked the memory settings and they are set as xms - 512 and xmx - 1024. IS this too low? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, August 12, 2014 10:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: It's not enough memory to load the search results. (ARERR 9308) ** This error is not coming from a specific end user browser, but your Mid-tier server isn't able to process that request and sending back that message to the browser.. As Fred suggested, check the memory usage of your Mid-Tier server and check the JVM settings on your Mid-Tier server. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, August 12, 2014 10:43 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: It's not enough memory to load the search results. (ARERR 9308) Do you have the AR server set to limit the number of rows returned? How many rows (and how big is each row) you are trying to return? What are the Java memory settings you are using in the Mid-Tier? Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Tuesday, August 12, 2014 9:40 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: It's not enough memory to load the search results. (ARERR 9308) ** I'm getting this weird error when I perform a search on a handful of our custom built forms in the mid-tier: It's not enough memory to load the search results. (ARERR 9308) I tried this in three different browsers and all experienced the same result. Has anyone else come across it before and resolved it? I tried BMC Communities but didn't find anything useful and BMC's support site appears to be down at the moment with a bad gateway error. I am running 8.1 on Linux. Keith Sinclair Remedy Development ShopperTrak Chicago USA O: 312.676.8289 | M: 630.946.4744 ksincl...@shoppertrak.commailto:ksincl...@shoppertrak.com | @shoppertrak www.shoppertrak.comhttp://www.shoppertrak.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
DTC Error on a View Form/Linked Server
Hello, We have Linked Servers set up on our SQL database and can successfully write to the related View Forms. We've had this working for years. Now, when trying to set up a new Linked Server and process, we are getting the following DTC error: ARERR [552] The SQL database operation failed. : The operation could not be performed because OLE DB provider SQLNCLI10 for linked server SSASVR1 was unable to begin a distributed transaction. (SQL Server 7391)OLE DB provider SQLNCLI10 for linked server SSASVR1 returned message No transaction i Of course, we can write to it at the database level but not through Remedy. I have gone through all the usual steps to resolve this but have not been successful. I'm thinking that the problem has to be on the external database because Remedy is successfully writing to the historical databases. DTC is definitely enabled and has permissions. The server can ping Remedy. Component Services is configured...but we cannot seem to resolve this issue. Does anyone have any ideas? We're both running on SQL 2008 R2. Thanks. Carol ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat with IIS
I found the same thing out - JRE/JDK 8 is not compatible with Remedy ARS at
this point in time.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Chau
Sent: Wednesday, August 13, 2014 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat with IIS
**
I was able to get it working. I downloaded and installed the latest 64 bit
version of JDK 7x, and modified Tomcat to use the JVM from that install. It
was previously using a jvm from JRE 8.
Found a KB and communities article that pointed me in the right direction:
https://communities.bmc.com/message/435164#435164
Knowledge Article ID:
KA412712
On Wed, Aug 13, 2014 at 7:57 AM, Jon Chau
jonl.c...@gmail.commailto:jonl.c...@gmail.com wrote:
Hi William,
I'm actually having the exact same issue you are at this moment. This is a
stand alone mid-tier server on Windows 2012 with IIS 7 and Tomcat 6 (the one
that ships with AR Server 8.1.x). I'm trying to work with BMC support on it
now and will let you know if we get it working.
Thanks,
Jon
On Mon, Aug 11, 2014 at 9:37 AM, William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
So strangely, this isn't fixed. It's MOSTLY fixed, but not enough that it's
actually usable. I can't go to main login page nor can I go to the cache page.
Has anyone seen these before?
If I try to go to the login page I get this error (continues below):
ype Exception report
message
description The server encountered an internal error () that prevented it from
fulfilling this request.
exception
org.apache.jasper.JasperException: Unable to compile class for JSP:
An error occurred at line: 1 in the generated java file
The type java.util.regex.Pattern cannot be resolved. It is indirectly
referenced from required .class files
An error occurred at line: 19 in the generated java file
The import java.util.regex.Pattern cannot be resolved
An error occurred at line: 78 in the jsp file: /shared/login_common.jsp
Pattern cannot be resolved
75:else
76:requrl = Validator.StripOffScriptTag(requrl);
77:if(requrl!=null)
78:
requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote(\), %22));
79:if (requrl != null (requrl.length()0) requrl.charAt(0) == '/') {
80:int appidx = requrl.indexOf(/apps/);
81:if (appidx != -1) {
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source)
note The full stack trace of the root cause is available in the Apache
Tomcat/6.0.20 logs.
On the MT config page everything works except the cache link. When I go there
I get this error:
type Exception report
message
description The server encountered an internal error () that prevented it from
fulfilling this request.
exception
org.apache.jasper.JasperException: Unable to compile class for JSP:
An error occurred at line: 391 in the jsp file: /shared/config/config_cache.jsp
Arrays cannot be resolved
388: %
389: List serverList = cfg.getServers();
390: String[] serverArray = (String[])serverList.toArray(new String[0]);
391: Arrays.sort(serverArray);
392: int serverArrayLength = serverArray.length;
393: for (int i = 0; i serverArrayLength; i++) {
394:
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
Re: Changing servers
Richard, You may want to use the string search in Dev Studio and search your current workflow for any workflow that references the current server names. We found several pieces of workflow that had the server name hard coded in it. When we moved our DB over to a new server with new name we also needed to review the below items and make updates as necessary. Not knowing your environment some of these may not apply to you. Update CAI Application Registry Server References Delete AR System Searches Preference Records Update Report References Update Report Creator References Update SRM Application Setting Update Survey URL (SYS:Attachments) References Update UDM:Config Settings Update UDM:ARAppPassword Settings Update UDM:Repository Database Settings Delete AIE:BackUpLoadFlag Records Update the AIE Data Exchanges Instance and SqlServer DB References Update the AIE DataBase Field Menu Configuration SqlServer DB Reference Update the SLM:ConfigPreference Mid-Tier Reference Update the Default Web Path Setting for Application Servers Update SRM Advanced Interface Form References Update Help File References Update AST AR Server Connection References Hope that's helpful. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: Changing servers ** Thanks - I'll check into that. Thanks for the heads up! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin Sent: Wednesday, August 13, 2014 11:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Hi Richard, You did not mention it, but there should be a license key issue for the AR System server (unless something has changed in the newer versions). Kelvin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 10:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Big day for BMC, they put on their big boy/girl pants and open up docs to the World
This is a big step in the right direction. Axton Grams On Tue, Aug 12, 2014 at 3:39 PM, Boyd, Rebecca boy...@wfu.edu wrote: ** Jason, This just made my life easier because I no longer have to be Gatekeeper to the Documentation. What a relief. Thanks for sharing. Rebecca On Tue, Aug 12, 2014 at 2:05 PM, Jason Miller jason.mil...@gmail.com wrote: ** After years of wondering what was being kept so secret and giggling that BMC thought their IP was actually being kept from competitors by requiring username and password, docs.bmc.com is now publicly available. Announcement about open access and improved experience on docs.bmc.com https://communities.bmc.com/groups/bmc-product-documentation/blog/2014/08/12/announcement-about-open-access-and-improved-experience-on-docsbmccom I did a quick Google search to see if could get a hit from docs.bmc.com, nothing yet but it might take a little time to get ranking. Jason _ARSlist: Where the Answers Are and have been for 20 years_ -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing servers
You might also want to check out the nifty Remedy Restore Tool written by Carl Wilson at the URL below. It can identify a lot of places you might have to make data changes and you can configure it to actually make the changes for you as well. I found the tool very helpful when restoring our production database to our development environment. https://communities.bmc.com/docs/DOC-7710 -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, August 13, 2014 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Changing servers ** Richard, You may want to use the string search in Dev Studio and search your current workflow for any workflow that references the current server names. We found several pieces of workflow that had the server name hard coded in it. When we moved our DB over to a new server with new name we also needed to review the below items and make updates as necessary. Not knowing your environment some of these may not apply to you. Update CAI Application Registry Server References Delete AR System Searches Preference Records Update Report References Update Report Creator References Update SRM Application Setting Update Survey URL (SYS:Attachments) References Update UDM:Config Settings Update UDM:ARAppPassword Settings Update UDM:Repository Database Settings Delete AIE:BackUpLoadFlag Records Update the AIE Data Exchanges Instance and SqlServer DB References Update the AIE DataBase Field Menu Configuration SqlServer DB Reference Update the SLM:ConfigPreference Mid-Tier Reference Update the Default Web Path Setting for Application Servers Update SRM Advanced Interface Form References Update Help File References Update AST AR Server Connection References Hope that's helpful. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 11:59 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Thanks - I'll check into that. Thanks for the heads up! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin Sent: Wednesday, August 13, 2014 11:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Hi Richard, You did not mention it, but there should be a license key issue for the AR System server (unless something has changed in the newer versions). Kelvin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 10:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.orgmailto:no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing servers
Search the BMC KB or Documents area. There is a booklet that has all of the steps that need to be taken to change a server name. Below is the document name: Making Server Name Changes When Using a Duplicated or Migrated Environment Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, August 13, 2014 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Changing servers ** Richard, You may want to use the string search in Dev Studio and search your current workflow for any workflow that references the current server names. We found several pieces of workflow that had the server name hard coded in it. When we moved our DB over to a new server with new name we also needed to review the below items and make updates as necessary. Not knowing your environment some of these may not apply to you. Update CAI Application Registry Server References Delete AR System Searches Preference Records Update Report References Update Report Creator References Update SRM Application Setting Update Survey URL (SYS:Attachments) References Update UDM:Config Settings Update UDM:ARAppPassword Settings Update UDM:Repository Database Settings Delete AIE:BackUpLoadFlag Records Update the AIE Data Exchanges Instance and SqlServer DB References Update the AIE DataBase Field Menu Configuration SqlServer DB Reference Update the SLM:ConfigPreference Mid-Tier Reference Update the Default Web Path Setting for Application Servers Update SRM Advanced Interface Form References Update Help File References Update AST AR Server Connection References Hope that's helpful. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 11:59 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Thanks - I'll check into that. Thanks for the heads up! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin Sent: Wednesday, August 13, 2014 11:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Hi Richard, You did not mention it, but there should be a license key issue for the AR System server (unless something has changed in the newer versions). Kelvin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 10:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.orgmailto:no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing servers
Yes - very much so - thanks! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, August 13, 2014 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: Changing servers ** Richard, You may want to use the string search in Dev Studio and search your current workflow for any workflow that references the current server names. We found several pieces of workflow that had the server name hard coded in it. When we moved our DB over to a new server with new name we also needed to review the below items and make updates as necessary. Not knowing your environment some of these may not apply to you. Update CAI Application Registry Server References Delete AR System Searches Preference Records Update Report References Update Report Creator References Update SRM Application Setting Update Survey URL (SYS:Attachments) References Update UDM:Config Settings Update UDM:ARAppPassword Settings Update UDM:Repository Database Settings Delete AIE:BackUpLoadFlag Records Update the AIE Data Exchanges Instance and SqlServer DB References Update the AIE DataBase Field Menu Configuration SqlServer DB Reference Update the SLM:ConfigPreference Mid-Tier Reference Update the Default Web Path Setting for Application Servers Update SRM Advanced Interface Form References Update Help File References Update AST AR Server Connection References Hope that's helpful. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 11:59 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Thanks - I'll check into that. Thanks for the heads up! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin Sent: Wednesday, August 13, 2014 11:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Hi Richard, You did not mention it, but there should be a license key issue for the AR System server (unless something has changed in the newer versions). Kelvin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 10:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.orgmailto:no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing servers
Wow! That's outstanding - thank you for sharing!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, August 13, 2014 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Changing servers ** You might also want to check out the nifty Remedy Restore Tool written by Carl Wilson at the URL below. It can identify a lot of places you might have to make data changes and you can configure it to actually make the changes for you as well. I found the tool very helpful when restoring our production database to our development environment. https://communities.bmc.com/docs/DOC-7710 -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, August 13, 2014 11:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Richard, You may want to use the string search in Dev Studio and search your current workflow for any workflow that references the current server names. We found several pieces of workflow that had the server name hard coded in it. When we moved our DB over to a new server with new name we also needed to review the below items and make updates as necessary. Not knowing your environment some of these may not apply to you. Update CAI Application Registry Server References Delete AR System Searches Preference Records Update Report References Update Report Creator References Update SRM Application Setting Update Survey URL (SYS:Attachments) References Update UDM:Config Settings Update UDM:ARAppPassword Settings Update UDM:Repository Database Settings Delete AIE:BackUpLoadFlag Records Update the AIE Data Exchanges Instance and SqlServer DB References Update the AIE DataBase Field Menu Configuration SqlServer DB Reference Update the SLM:ConfigPreference Mid-Tier Reference Update the Default Web Path Setting for Application Servers Update SRM Advanced Interface Form References Update Help File References Update AST AR Server Connection References Hope that's helpful. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 11:59 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Thanks - I'll check into that. Thanks for the heads up! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin Sent: Wednesday, August 13, 2014 11:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Hi Richard, You did not mention it, but there should be a license key issue for the AR System server (unless something has changed in the newer versions). Kelvin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 10:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.orgmailto:no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the
Re: Changing servers
Thanks Claire! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, August 13, 2014 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Changing servers ** Search the BMC KB or Documents area. There is a booklet that has all of the steps that need to be taken to change a server name. Below is the document name: Making Server Name Changes When Using a Duplicated or Migrated Environment Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, August 13, 2014 1:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Richard, You may want to use the string search in Dev Studio and search your current workflow for any workflow that references the current server names. We found several pieces of workflow that had the server name hard coded in it. When we moved our DB over to a new server with new name we also needed to review the below items and make updates as necessary. Not knowing your environment some of these may not apply to you. Update CAI Application Registry Server References Delete AR System Searches Preference Records Update Report References Update Report Creator References Update SRM Application Setting Update Survey URL (SYS:Attachments) References Update UDM:Config Settings Update UDM:ARAppPassword Settings Update UDM:Repository Database Settings Delete AIE:BackUpLoadFlag Records Update the AIE Data Exchanges Instance and SqlServer DB References Update the AIE DataBase Field Menu Configuration SqlServer DB Reference Update the SLM:ConfigPreference Mid-Tier Reference Update the Default Web Path Setting for Application Servers Update SRM Advanced Interface Form References Update Help File References Update AST AR Server Connection References Hope that's helpful. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 11:59 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Thanks - I'll check into that. Thanks for the heads up! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin Sent: Wednesday, August 13, 2014 11:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Changing servers ** Hi Richard, You did not mention it, but there should be a license key issue for the AR System server (unless something has changed in the newer versions). Kelvin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, August 13, 2014 10:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Changing servers ** It looks like our system admins need to move the arserver and our midtiers to servers with different names. What/where will we have to change server names to hopefully make it happen easily? Hopefully it would be just config file changes, but Any help or guidance would be really appreciated. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.orgmailto:no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an
Re: Big day for BMC, they put on their big boy/girl pants and open up docs to the World
Agreed. If you’re going to kick BMC when they’re down, you need to praise them when they’ve done well. GOOD MOVE. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.comhttp://www.northcraftanalytics.com/ Main - (678) 664-ITSM [Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]http://www.linkedin.com/in/leecullom[Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]http://twitter.com/#!/NorthcraftIT What is Northcraft Analytics? Find out in 87 Seconds. http://www.youtube.com/watch?v=SRNyPNK_HJc THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, August 13, 2014 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Big day for BMC, they put on their big boy/girl pants and open up docs to the World ** This is a big step in the right direction. Axton Grams On Tue, Aug 12, 2014 at 3:39 PM, Boyd, Rebecca boy...@wfu.edumailto:boy...@wfu.edu wrote: ** Jason, This just made my life easier because I no longer have to be Gatekeeper to the Documentation. What a relief. Thanks for sharing. Rebecca On Tue, Aug 12, 2014 at 2:05 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** After years of wondering what was being kept so secret and giggling that BMC thought their IP was actually being kept from competitors by requiring username and password, docs.bmc.comhttp://docs.bmc.com is now publicly available. Announcement about open access and improved experience on docs.bmc.comhttps://communities.bmc.com/groups/bmc-product-documentation/blog/2014/08/12/announcement-about-open-access-and-improved-experience-on-docsbmccom I did a quick Google search to see if could get a hit from docs.bmc.comhttp://docs.bmc.com, nothing yet but it might take a little time to get ranking. Jason _ARSlist: Where the Answers Are and have been for 20 years_ -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Big day for BMC, they put on their big boy/girl pants and open up docs to the World
This is really good. Kudos to the team who work behind the scene to prepare all this literature with such a nice presentation. Sent from my iPad On 14-Aug-2014, at 1:35 am, Lee Cullom lee.cul...@northcraftanalytics.com wrote: ** Agreed. If you’re going to kick BMC when they’re down, you need to praise them when they’ve done well. GOOD MOVE. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.com Main - (678) 664-ITSM image001.jpgimage002.jpg What is Northcraft Analytics? Find out in 87 Seconds. THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, August 13, 2014 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Big day for BMC, they put on their big boy/girl pants and open up docs to the World ** This is a big step in the right direction. Axton Grams On Tue, Aug 12, 2014 at 3:39 PM, Boyd, Rebecca boy...@wfu.edu wrote: ** Jason, This just made my life easier because I no longer have to be Gatekeeper to the Documentation. What a relief. Thanks for sharing. Rebecca On Tue, Aug 12, 2014 at 2:05 PM, Jason Miller jason.mil...@gmail.com wrote: ** After years of wondering what was being kept so secret and giggling that BMC thought their IP was actually being kept from competitors by requiring username and password, docs.bmc.com is now publicly available. Announcement about open access and improved experience on docs.bmc.com I did a quick Google search to see if could get a hit from docs.bmc.com, nothing yet but it might take a little time to get ranking. Jason _ARSlist: Where the Answers Are and have been for 20 years_ -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
