UDM Job got stuck in In Progress State
Hello Team, I tried loading the transactional data (Change ticket) using UDM, job got stuck in In Progress state with out throwing any error. I see there are no entries in Error Management also. (PFA which describes the scenario). I tried refreshing the job many times, but no result Please suggest me how to fix this for getting the data loaded? Thanks in Advance. Regards, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: UDM Job got stuck in In Progress State
** Please check arerror and arcarte logs. Looks like configuration issue. Sent from my BlackBerry 10 smartphone. From: babajan baigSent: Friday 19 September 2014 11:33To: arslist@ARSLIST.ORGReply To: arslist@ARSLIST.ORGSubject: UDM Job got stuck in In Progress State** Hello Team,I tried loading the transactional data (Change ticket) using UDM, job got stuck in "In Progress" state with out throwing any error. I see there are no entries in Error Management also. (PFA which describes the scenario). I tried refreshing the job many times, but no resultPlease suggest me how to fix this for getting the data loaded?Thanks in Advance.Regards,-Babajan. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Unable to launch Process Designer
Hello Gibson Raj, Thanks for all your response. I logged a ticket yesterday to provide the Mid tier fix. Regards, -Babajan. On Fri, Sep 19, 2014 at 2:29 AM, RGibson rawle_gib...@bmc.com wrote: Hi Babajan, This issue should actually be addressed in the latest cumulative midtier hotfix packages available for 7.6.04 SP5 and 8.1 SP1. Please log a ticket with Support and the Midtier Support team should be able to make the required fix available for you to consume via ftp location they will provide HTH. Rawle Gibson Sr. Manager BMC Engineering -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Unable-to-launch-Process-Designer-tp118995p119003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 102
Thanks Rick, This is ARERR 102, not the field ID. Regards On Thu, Sep 18, 2014 at 5:52 PM, Rick Cook remedyr...@gmail.com wrote: ** If memory serves, Field 102 is the Password field. Does that lead you toward a solution? Rick Cook On Thu, Sep 18, 2014 at 7:33 AM, Remedy Support sahilbmcrem...@gmail.com wrote: ** Hello All, I have deleted a field from the form and added a new field. While importing def file from one server to another I am getting the following error: Required name parameter (or name field in a parameter) is empty ,102 There is no data on the destination form. This form already exist on the destination server. Please share your inputs on this issue . Thanks _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC:Engage is only 5 weeks away!
So sad that, even a free seminar, I was got rejected so I could jot join the HongKongBMC open day. U all enjoyed the RUG in USA -Original Message- From: Omega LiPO omegal...@gmail.com Sent: 16/9/2014 14:41 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: RE: BMC:Engage is only 5 weeks away! Hong Kong got a BMC day this Friday 2014.09.19. No way to compare with RUG, but at least it is a gathering, and might see some users. Cheers, Omega LiPO From: Ray Gellenbeck Sent: 11/9/2014 4:46 To: arslist@ARSLIST.ORG Subject: Re: BMC:Engage is only 5 weeks away! You hit the nail on the head, Dan. It is encouraging to see BMC recommit to one of their cornerstone products. All the reasons you put out for attending are solid. Don't take this in a negative tone, please! But the reality for some is that a junket to Florida is a hard-sell when the holidays are coming up and the last solid chunks of productive project time are winding down. I'd love to see a future virtual version of these kind of events, a series of wide-availability live virtual conferences held so that people can attend portions while still monitoring their problematic projects and/or systems back at home office. One-off webinars are good, but a conference-like concentration of events would be even better and in 2014, I'd think it would be relatively simple to coordinate and put some server/pipe resources behind. There is no substitute for the bonds and contacts made at a live event to be sure, followed by good times and knocking back a few. The reality, though, is the luxury of such travel isn't aligned with a big cross-section of the customer base but we'd still value the content being delivered. I was there at the Swan in 2001. My now-ex drug me off to the theme park half the time anyway. Enjoy the conference and know some of us are green with envy but just can't get away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Javascript err while searching a form : Mid-tier 7.1
Hi All, As mentioned by Jabbie, the temporary fix worked for me. Unfortunately the fix is valid til Apr2015. If Chrome version is 37, then 'showModalDialog' feature is deprecated. To re-enable this method, you need to create new registry key : 1. Open Registry editor (regedit) , go to : HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome 2. Under Chrome, Create new key : EnableDeprecatedWebPlatformFeatures 3. Create new string value 1 for this key 4. Enter value data ShowModalDialog_EffectiveUntil20150430 for string 1. Open chrome://policy/ url to confirm if it is loaded (click on 'reload Policy' button to refresh Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Javascript-err-while-searching-a-form-Mid-tier-7-1-tp118926p119010.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue with LDAP
Hi All, Sorry for coming back to this thread after a long time. Resolved the issue by doing below. I employed using jExplorer utility for checking the connectivity to LDAP AD. Once the connection was made over jXplorer, i used the same credentials and setting and updated ARDBC and AREA config forms (ar.conf) and restarted the services. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Issue-with-LDAP-tp117574p119011.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 102
Hi, I would check the def-file and search for the deleted/added field id. Try the XML format as well, as it is easier to read. Did you add a field with the same field id as the removed one? It might confuse the import functionality that you remove/add the field in one go. Have you tried to remove the field manually before importing the def file? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Thanks Rick, This is ARERR 102, not the field ID. Regards On Thu, Sep 18, 2014 at 5:52 PM, Rick Cook remedyr...@gmail.com wrote: ** If memory serves, Field 102 is the Password field. Does that lead you toward a solution? Rick Cook On Thu, Sep 18, 2014 at 7:33 AM, Remedy Support sahilbmcrem...@gmail.com wrote: ** Hello All, I have deleted a field from the form and added a new field. While importing def file from one server to another I am getting the following error: Required name parameter (or name field in a parameter) is empty ,102 There is no data on the destination form. This form already exist on the destination server. Please share your inputs on this issue . Thanks _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BOXI error
What version of boxi
On Sep 18, 2014, at 2:31 PM, William Rentfrow wrentf...@stratacominc.com
wrote:
**
Quick overview:
· BOXI on remote Windows server
· ARS/MT 8.1 on the same server, SuSe Linux, non-root install
· Remote Oracle DB
· Report working directory set to /install dir/ar/reportTemp
· HTTP/App server is Websphere, running as user ws
· Remedy is running as user d for this example
· /ar/reportTemp is owned by user ws with permissions drwxrws---
· Web/AR reports work just fine
We are 99.9% sure the BOXI server in installed and configured correctly with
the ARWebReportViewer - we have other implementations of Remedy in this
configuration. But all of those have independent mid-tier servers.
When we try to run a BOXI report we get the following error (see end of
message). On the surface it seems to indicate the directory on the BOXI
server already has the report, but when we check it the report does NOT exist
in the BOXI working directory on the server.
I suspect that the BOXI server is - for some reason - unable to get the
report definition (*rpt) file from the Linux server for some reason and it's
throwing the error below. Does anyone know exactly how the report definition
file gets from the AR server to the BOXI server? My understanding was it
went like this:
1. User presses Run
2. MT downloads report definition
3. Report definition goes to the BOXI server (HOW?)
4. BOXI server logs into the AR server using the user's credentials and
server name, grabs data, formats report with AR Web Report Viewer
5. BOXI send format back to MT for display.
Thanks in advance...I can't find anything about this error related to Remedy
anywhere.
William Rentfrow
Failed to process the request!!
An error occurred at the server : Failed to commit objects to server :
Duplicate object name in the same folder.
com.crystaldecisions.sdk.occa.infostore.internal.x: An error occurred at the
server : Failed to commit objects to server : Duplicate object name in the
same folder.
cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse:
IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2 detail:An error occurred at the
server : Failed to commit objects to server : Duplicate object name in the
same folder. The server supplied the following details: OCA_Abuse exception
7680 at [.\exceptionmapper.cpp : 61] 48162 {} ...
_ARSlist: Where the Answers Are and have been for 20 years_
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Re: ARERR 102
Thanks Rick, Both the source form and destination form are same execpt that in source form a new image is inserted in an existing control field. regards On Fri, Sep 19, 2014 at 10:52 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I would check the def-file and search for the deleted/added field id. Try the XML format as well, as it is easier to read. Did you add a field with the same field id as the removed one? It might confuse the import functionality that you remove/add the field in one go. Have you tried to remove the field manually before importing the def file? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Thanks Rick, This is ARERR 102, not the field ID. Regards On Thu, Sep 18, 2014 at 5:52 PM, Rick Cook remedyr...@gmail.com wrote: ** If memory serves, Field 102 is the Password field. Does that lead you toward a solution? Rick Cook On Thu, Sep 18, 2014 at 7:33 AM, Remedy Support sahilbmcrem...@gmail.com wrote: ** Hello All, I have deleted a field from the form and added a new field. While importing def file from one server to another I am getting the following error: Required name parameter (or name field in a parameter) is empty ,102 There is no data on the destination form. This form already exist on the destination server. Please share your inputs on this issue . Thanks _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 102
Hi, You said that you deleted a field and then added a field. Is this not true? If it is only a control field you can try to delete it manually before the import. To verify the DEF file you can try to import the form an another clean AR Server or you can rename the form in the DEF-file and import it parallel to your current form. Either in the source or the target server. Just make sure you do not have an Alias set for the form that will confuse the users, and you could also remove the form-specific permission lines in the DEF to make it invisible to non-admin users. Best Regards - Misi, RRR AB, http://rrr.se Thanks Rick, Both the source form and destination form are same execpt that in source form a new image is inserted in an existing control field. regards On Fri, Sep 19, 2014 at 10:52 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I would check the def-file and search for the deleted/added field id. Try the XML format as well, as it is easier to read. Did you add a field with the same field id as the removed one? It might confuse the import functionality that you remove/add the field in one go. Have you tried to remove the field manually before importing the def file? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Thanks Rick, This is ARERR 102, not the field ID. Regards On Thu, Sep 18, 2014 at 5:52 PM, Rick Cook remedyr...@gmail.com wrote: ** If memory serves, Field 102 is the Password field. Does that lead you toward a solution? Rick Cook On Thu, Sep 18, 2014 at 7:33 AM, Remedy Support sahilbmcrem...@gmail.com wrote: ** Hello All, I have deleted a field from the form and added a new field. While importing def file from one server to another I am getting the following error: Required name parameter (or name field in a parameter) is empty ,102 There is no data on the destination form. This form already exist on the destination server. Please share your inputs on this issue . Thanks _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BOXI error
BOXI 11.5.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brukeste G
Sent: Friday, September 19, 2014 5:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: BOXI error
**
What version of boxi
On Sep 18, 2014, at 2:31 PM, William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
Quick overview:
· BOXI on remote Windows server
· ARS/MT 8.1 on the same server, SuSe Linux, non-root install
· Remote Oracle DB
· Report working directory set to /install dir/ar/reportTemp
· HTTP/App server is Websphere, running as user ws
· Remedy is running as user d for this example
· /ar/reportTemp is owned by user ws with permissions drwxrws---
· Web/AR reports work just fine
We are 99.9% sure the BOXI server in installed and configured correctly with
the ARWebReportViewer - we have other implementations of Remedy in this
configuration. But all of those have independent mid-tier servers.
When we try to run a BOXI report we get the following error (see end of
message). On the surface it seems to indicate the directory on the BOXI server
already has the report, but when we check it the report does NOT exist in the
BOXI working directory on the server.
I suspect that the BOXI server is - for some reason - unable to get the report
definition (*rpt) file from the Linux server for some reason and it's throwing
the error below. Does anyone know exactly how the report definition file gets
from the AR server to the BOXI server? My understanding was it went like this:
1. User presses Run
2. MT downloads report definition
3. Report definition goes to the BOXI server (HOW?)
4. BOXI server logs into the AR server using the user's credentials and
server name, grabs data, formats report with AR Web Report Viewer
5. BOXI send format back to MT for display.
Thanks in advance...I can't find anything about this error related to Remedy
anywhere.
William Rentfrow
Failed to process the request!!
An error occurred at the server : Failed to commit objects to server :
Duplicate object name in the same folder.
com.crystaldecisions.sdk.occa.infostore.internal.x: An error occurred at the
server : Failed to commit objects to server : Duplicate object name in the same
folder. cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse:
IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2 detail:An error occurred at the
server : Failed to commit objects to server : Duplicate object name in the same
folder. The server supplied the following details: OCA_Abuse exception 7680 at
[.\exceptionmapper.cpp : 61] 48162 {} ...
_ARSlist: Where the Answers Are and have been for 20 years_
No virus found in this message.
Checked by AVG - www.avg.comhttp://www.avg.com
Version: 2014.0.4765 / Virus Database: 4015/8212 - Release Date: 09/14/14
_ARSlist: Where the Answers Are and have been for 20 years_
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OT: Friday Humor
Under the category of Why didn't I think of that http://gardner-webb.libguides.com/support.php TGIF -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Friday Humor
Funny. Thanks. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca Sent: Friday, September 19, 2014 7:01 AM To: arslist@ARSLIST.ORG Subject: OT: Friday Humor ** Under the category of Why didn't I think of that http://gardner-webb.libguides.com/support.php TGIF -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4765 / Virus Database: 4025/8237 - Release Date: 09/18/14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Friday Humor
LOL! Took me a moment to figure out what you were looking at. Love a sense of humor! Warren On Fri, Sep 19, 2014 at 10:00 AM, Boyd, Rebecca boy...@wfu.edu wrote: ** Under the category of Why didn't I think of that http://gardner-webb.libguides.com/support.php TGIF -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Friday Humor
I think it's only fair to give the HD techs fair warning about what they are getting into. Plus it could serve as a great motivator: Robinson, if you're late one more time you're getting all of the angry, panicked, and confused cases for a WEEK! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Friday, September 19, 2014 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Friday Humor ** LOL! Took me a moment to figure out what you were looking at. Love a sense of humor! Warren On Fri, Sep 19, 2014 at 10:00 AM, Boyd, Rebecca boy...@wfu.edumailto:boy...@wfu.edu wrote: ** Under the category of Why didn't I think of that http://gardner-webb.libguides.com/support.php TGIF -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4765 / Virus Database: 4015/8212 - Release Date: 09/14/14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Reported Source (HPD:Help Desk)
Hi all Can anybody point us at a reference showing where the Reported Source (100215) values can be added? Added them to HPD:Help Desk but they don't show up in the SYS:Reported Source form and that form won't accept new records. Thanks ARS 7.6.04 SP5 ITSM 7.6.04 SP1 SQL 2K5 Windows Servers ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reported Source (HPD:Help Desk)
Hi David, Reported Source field is a Selection Field (DropDown) with OOTB 12 values on both HPD:;Help Desk and SYS:Reported Source forms. We can create the overlay and add additional values into the drop down list for any additional values. Hope this helps you. Thanks Regards, Anil Kumar K On 20 Sep 2014 00:17, Drake, David david.dr...@kbslp.com wrote: ** Hi all Can anybody point us at a reference showing where the Reported Source (100215) values can be added? Added them to HPD:Help Desk but they don’t show up in the SYS:Reported Source form and that form won’t accept new records. Thanks ARS 7.6.04 SP5 ITSM 7.6.04 SP1 SQL 2K5 Windows Servers _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: UDM Job got stuck in In Progress State
Guys, I am also facing the same in our environment. ITSM and ARS 8.1 SP1 version. DB Oracle . Please advise to resolve this issue. Regards, Suresh Loganathan On Fri, Sep 19, 2014 at 12:47 PM, babajan baig moghul.b...@gmail.com wrote: ** Hello Team, I just searched with Job Instance ID in DMT:SYS:SequencingEngine form, I got some results. Could anybody please suggest by seeing the snapshot how can I proceed further to handle this error? On Fri, Sep 19, 2014 at 11:37 AM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com wrote: ** Please check arerror and arcarte logs. Looks like configuration issue. Sent from my BlackBerry 10 smartphone. *From: *babajan baig *Sent: *Friday 19 September 2014 11:33 *To: *arslist@ARSLIST.ORG *Reply To: *arslist@ARSLIST.ORG *Subject: *UDM Job got stuck in In Progress State ** Hello Team, I tried loading the transactional data (Change ticket) using UDM, job got stuck in In Progress state with out throwing any error. I see there are no entries in Error Management also. (PFA which describes the scenario). I tried refreshing the job many times, but no result Please suggest me how to fix this for getting the data loaded? Thanks in Advance. Regards, -Babajan. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reported Source (HPD:Help Desk)
Thanks, it doesn’t appear that that form allows field overlays evidently however. Much obliged nevertheless Dave Drake Application Systems Analyst ITSM Application Support From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karicheti anil kumar Sent: Friday, September 19, 2014 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Reported Source (HPD:Help Desk) ** Hi David, Reported Source field is a Selection Field (DropDown) with OOTB 12 values on both HPD:;Help Desk and SYS:Reported Source forms. We can create the overlay and add additional values into the drop down list for any additional values. Hope this helps you. Thanks Regards, Anil Kumar K On 20 Sep 2014 00:17, Drake, David david.dr...@kbslp.commailto:david.dr...@kbslp.com wrote: ** Hi all Can anybody point us at a reference showing where the Reported Source (100215) values can be added? Added them to HPD:Help Desk but they don’t show up in the SYS:Reported Source form and that form won’t accept new records. Thanks ARS 7.6.04 SP5 ITSM 7.6.04 SP1 SQL 2K5 Windows Servers _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reported Source (HPD:Help Desk)
First you have to create an overlay of the form, view, etc, then overlay the field. On Sep 19, 2014, at 2:55 PM, Drake, David david.dr...@kbslp.com wrote: ** Thanks, it doesn’t appear that that form allows field overlays evidently however. Much obliged nevertheless Dave Drake Application Systems Analyst ITSM Application Support From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karicheti anil kumar Sent: Friday, September 19, 2014 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Reported Source (HPD:Help Desk) ** Hi David, Reported Source field is a Selection Field (DropDown) with OOTB 12 values on both HPD:;Help Desk and SYS:Reported Source forms. We can create the overlay and add additional values into the drop down list for any additional values. Hope this helps you. Thanks Regards, Anil Kumar K On 20 Sep 2014 00:17, Drake, David david.dr...@kbslp.com wrote: ** Hi all Can anybody point us at a reference showing where the Reported Source (100215) values can be added? Added them to HPD:Help Desk but they don’t show up in the SYS:Reported Source form and that form won’t accept new records. Thanks ARS 7.6.04 SP5 ITSM 7.6.04 SP1 SQL 2K5 Windows Servers _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
