Re: Mobile solutions for Remedy ARS/ITSM

[Saji Philip]

Mobile reach is another one.  But might be expensive..  They will be at
Engage..
On Oct 1, 2014 3:06 PM, "Sanford, Claire" <
claire.sanf...@memorialhermann.org> wrote:

> **
>
> Someone in the last month or so sent me an email regarding a mobile
> application for Remedy and it looked great and was not as expensive as some
> I have seen.  I have gone through my email and was not able to find it.  I
> just recently had a “forced” archive and am bouncing back and forth between
> my current email and my new archive.
>
> If you sent it (it was an Orange/Blue/Black graphically challenged
> application) please send me the info again.  I showed it to someone at
> work was they loved it, but the colors were not to their liking… gsh!
>
>
>
> Claire
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Terri Lockwood
> *Sent:* Wednesday, October 01, 2014 2:16 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Mobile solutions for Remedy ARS/ITSM
>
>
>
> **
>
> I’ve been told to research what our options are for a mobile solution for
> our service desk.  Starting with the experts here!  What tools are you
> using and what have your experiences been?
>
>
>
> ~~~
>
> Terri
>
>
>
> ARS 7.6.03
>
> ITSM 7.6.03
>
> Midtier 7.6.04
>
> Windows 2008
>
> MS SQL 2008 R2 SP2
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Mobile solutions for Remedy ARS/ITSM

[Sanford, Claire]

While you are at Engage, find Anders Wilhelm, he has a product as well!  You 
will see a lot of great things at the vendor fair part of the conference!

Claire

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood
Sent: Wednesday, October 01, 2014 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Mobile solutions for Remedy ARS/ITSM

**
I've been told to research what our options are for a mobile solution for our 
service desk.  Starting with the experts here!  What tools are you using and 
what have your experiences been?

~~~
Terri

ARS 7.6.03
ITSM 7.6.03
Midtier 7.6.04
Windows 2008
MS SQL 2008 R2 SP2


_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Mobile solutions for Remedy ARS/ITSM

[David Charters]

Well, Remedy can be designed to have a specific Web view for mobile devices. I 
would create a custom, simplified view for the Web in mobile devices. 


Sent from my Verizon Wireless 4G LTE smartphone

 Original message From: Terri Lockwood 
 Date:10/01/2014  15:15  (GMT-05:00) 
To: arslist@ARSLIST.ORG Subject: Mobile solutions for 
Remedy ARS/ITSM 
**
I’ve been told to research what our options are for a mobile solution for our 
service desk.  Starting with the experts here!  What tools are you using and 
what have your experiences been?
 
~~~
Terri
 
ARS 7.6.03
ITSM 7.6.03
Midtier 7.6.04
Windows 2008
MS SQL 2008 R2 SP2
 
 
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ARInside 3.1.2 released

[laurent matheo]

Nice ^_^

Mobilis in Mobile.

> Le 1 oct. 2014 à 18:39, Luthgers, John  a écrit :
> 
> **
> Hello List,
>  
> ARInside 3.1.2 has been released and this update addresses mostly bugfixes. 
> Changes are listed here: 
> http://arinside.org/browser/tags/3.1.2/RELEASE_NOTES.txt
> As always you could find the downloads on the ARInside website 
> http://arinside.org.
>  
> Thanks to those who posted issues and helped fixing them.
>  
> -John-
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ARInside 3.1.2 released

[Misi Mladoniczky]

Good work!!!

Best Regards - Misi, RRR AB, http://rrr.se

> Hello List,
>
> ARInside 3.1.2 has been released and this update addresses mostly bugfixes.
> Changes are listed here:
> http://arinside.org/browser/tags/3.1.2/RELEASE_NOTES.txt
> As always you could find the downloads on the ARInside website
> http://arinside.org.
>
> Thanks to those who posted issues and helped fixing them.
>
> -John-
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Remedy Mid-Tier 8.1.02 Running in Compatibility Mode

[Arner, Todd]

I am also working with our support on this issue.  They suggested changing an 
entry in the config.properties file from true to false.  I forget which setting 
it was.  It did remove the warning banner but then pages started to not display 
correctly.  We were getting ARERR [9506] Unable to display form errors.  Bottom 
line we decided to back out of the upgrade and wait until we move to IE 11 
early next year.



Thanks for your input.



Todd


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Eldridge
Sent: Wednesday, October 01, 2014 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Mid-Tier 8.1.02 Running in Compatibility Mode

**
Hello LJ and Todd,

I appreciate the information LJ. If he has a need to still use compatibility 
mode for “all” sites, the method of adding, Suppress-Warnings, if not already 
in the ar.cfg/conf file and adding the error number, 9429. Then, restart the AR 
Server during a maintenance window.

This will suppress the warning from appearing, yet, still allow them to use 
compatibility mode for Internet Explorer for the rest of their sites.

They also add a group policy enforcing Compatibility Mode for all sites except 
*.bmc.com and not need to touch the ar configuration file.

Thank you,

Kevin Eldridge
ITSM University, LLC

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, October 01, 2014 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Mid-Tier 8.1.02 Running in Compatibility Mode

**
Kevin,
Service Pack 2 of 8.1 has IE 10/11 listed as now compatible...so it would seem 
that the need for Compatibility is not longer there, which is likely why the 
'error' regarding that mode is showing up in the browser.

On Wed, Oct 1, 2014 at 9:42 AM, ARSList 
mailto:arsl...@itsmuniversity.net>> wrote:
**
Hello Todd,

If you are using Internet Explorer 10 or 11, you will need to use Remedy in 
Compatibility Mode. If you do not want to receive the error message, add the 
following line to your ar.cfg or ar.conf file and restart the AR Server service 
and Mid-tier JSP engine for the changes to take effect:

Suppress-warnings: 9429

In regards to the defect for Internet Explorer 10 and 11, see one of the 
defects, SW00448512. There are other defects for the same issues with 
Compatibility Mode needed for IE 10 and 11.

If you do not run IE 9, 10, and 11 in Compatibility Mode you will see some 
strange errors and sections of Mid-tier that will not work properly.

Thank you,

Kevin Eldridge
ITSM University, LLC

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, 
Todd
Sent: Tuesday, September 30, 2014 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Mid-Tier 8.1.02 Running in Compatibility Mode

**
We are working to update our current mid-tier environment to version 8.1.02.  
After updating, we are receiving the below warning when accessing any forms:

IE is running in Compatibility View.  Please remove Mid-tier URL from either 
the Compatibility View Settings or Registry location.  (ARWARN 9429)

We have a group policy set to run IE in Compatibility Mode due to several other 
internal applications that require it, so the warning is acurate. Unfortunately 
we won’t be able to turn off Compatibility View for a while.  Wondering if 
anyone else has run into this and can offer any suggestions.   Is there a way 
to disable the warning from displaying?  If so what issues are there with 
running IE in Compatibility View and accessing this version of the Mid-tier?  
Are there any other options we could look at.   I appreciate any input.

Thanks,
Todd Arner
Great Lakes


The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be protected 
under state or federal law. If the reader of this message is not the intended 
recipient, you are hereby notified that any dissemination, distribution, or 
copying of this communication, or any of its contents, is strictly prohibited. 
If you have received this communication in error, please forward the 
communication to no...@glhec.org immediately and 
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Re: Mobile solutions for Remedy ARS/ITSM

[Sanford, Claire]

Someone in the last month or so sent me an email regarding a mobile application 
for Remedy and it looked great and was not as expensive as some I have seen.  I 
have gone through my email and was not able to find it.  I just recently had a 
"forced" archive and am bouncing back and forth between my current email and my 
new archive.

If you sent it (it was an Orange/Blue/Black graphically challenged application) 
please send me the info again.  I showed it to someone at work was they loved 
it, but the colors were not to their liking... gsh!

Claire

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood
Sent: Wednesday, October 01, 2014 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Mobile solutions for Remedy ARS/ITSM

**
I've been told to research what our options are for a mobile solution for our 
service desk.  Starting with the experts here!  What tools are you using and 
what have your experiences been?

~~~
Terri

ARS 7.6.03
ITSM 7.6.03
Midtier 7.6.04
Windows 2008
MS SQL 2008 R2 SP2


_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy Mid-Tier 8.1.02 Running in Compatibility Mode

[Kevin Eldridge]

Hello LJ and Todd,

I appreciate the information LJ. If he has a need to still use compatibility 
mode for “all” sites, the method of adding, Suppress-Warnings, if not already 
in the ar.cfg/conf file and adding the error number, 9429. Then, restart the AR 
Server during a maintenance window.

This will suppress the warning from appearing, yet, still allow them to use 
compatibility mode for Internet Explorer for the rest of their sites.

They also add a group policy enforcing Compatibility Mode for all sites except 
*.bmc.com and not need to touch the ar configuration file.

Thank you,

Kevin Eldridge
ITSM University, LLC

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, October 01, 2014 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Mid-Tier 8.1.02 Running in Compatibility Mode

**
Kevin,
Service Pack 2 of 8.1 has IE 10/11 listed as now compatible...so it would seem 
that the need for Compatibility is not longer there, which is likely why the 
'error' regarding that mode is showing up in the browser.

On Wed, Oct 1, 2014 at 9:42 AM, ARSList 
mailto:arsl...@itsmuniversity.net>> wrote:
**
Hello Todd,

If you are using Internet Explorer 10 or 11, you will need to use Remedy in 
Compatibility Mode. If you do not want to receive the error message, add the 
following line to your ar.cfg or ar.conf file and restart the AR Server service 
and Mid-tier JSP engine for the changes to take effect:

Suppress-warnings: 9429

In regards to the defect for Internet Explorer 10 and 11, see one of the 
defects, SW00448512. There are other defects for the same issues with 
Compatibility Mode needed for IE 10 and 11.

If you do not run IE 9, 10, and 11 in Compatibility Mode you will see some 
strange errors and sections of Mid-tier that will not work properly.

Thank you,

Kevin Eldridge
ITSM University, LLC

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, 
Todd
Sent: Tuesday, September 30, 2014 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Mid-Tier 8.1.02 Running in Compatibility Mode

**
We are working to update our current mid-tier environment to version 8.1.02.  
After updating, we are receiving the below warning when accessing any forms:

IE is running in Compatibility View.  Please remove Mid-tier URL from either 
the Compatibility View Settings or Registry location.  (ARWARN 9429)

We have a group policy set to run IE in Compatibility Mode due to several other 
internal applications that require it, so the warning is acurate. Unfortunately 
we won’t be able to turn off Compatibility View for a while.  Wondering if 
anyone else has run into this and can offer any suggestions.   Is there a way 
to disable the warning from displaying?  If so what issues are there with 
running IE in Compatibility View and accessing this version of the Mid-tier?  
Are there any other options we could look at.   I appreciate any input.

Thanks,
Todd Arner
Great Lakes


The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be protected 
under state or federal law. If the reader of this message is not the intended 
recipient, you are hereby notified that any dissemination, distribution, or 
copying of this communication, or any of its contents, is strictly prohibited. 
If you have received this communication in error, please forward the 
communication to no...@glhec.org immediately and 
destroy or delete the original message and any copy of it from your computer 
system. If you have any questions concerning this message, please contact the 
sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Mobile solutions for Remedy ARS/ITSM

[Pierson, Shawn]

You mean like this?

https://docs.bmc.com/docs/display/public/itsm80/Getting+started+with+BMC+Remedy+with+Smart+IT

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood
Sent: Wednesday, October 01, 2014 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Mobile solutions for Remedy ARS/ITSM

**
I've been told to research what our options are for a mobile solution for our 
service desk.  Starting with the experts here!  What tools are you using and 
what have your experiences been?

~~~
Terri

ARS 7.6.03
ITSM 7.6.03
Midtier 7.6.04
Windows 2008
MS SQL 2008 R2 SP2


_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Mobile solutions for Remedy ARS/ITSM

[Terri Lockwood]

I've been told to research what our options are for a mobile solution for our 
service desk.  Starting with the experts here!  What tools are you using and 
what have your experiences been?

~~~
Terri

ARS 7.6.03
ITSM 7.6.03
Midtier 7.6.04
Windows 2008
MS SQL 2008 R2 SP2



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Re: ARInside 3.1.2 released

[LJ LongWing]

Thank you John

On Wed, Oct 1, 2014 at 10:39 AM, Luthgers, John  wrote:

> **
>  Hello List,
>
> ARInside 3.1.2 has been released and this update addresses mostly
> bugfixes. Changes are listed here:
> http://arinside.org/browser/tags/3.1.2/RELEASE_NOTES.txt
> As always you could find the downloads on the ARInside website
> http://arinside.org.
>
> Thanks to those who posted issues and helped fixing them.
>
> -John-
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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ARInside 3.1.2 released

[Luthgers, John]

Hello List,

ARInside 3.1.2 has been released and this update addresses mostly bugfixes. 
Changes are listed here: 
http://arinside.org/browser/tags/3.1.2/RELEASE_NOTES.txt
As always you could find the downloads on the ARInside website 
http://arinside.org.

Thanks to those who posted issues and helped fixing them.

-John-

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Re: Remedy Mid-Tier 8.1.02 Running in Compatibility Mode

[LJ LongWing]

Kevin,
Service Pack 2 of 8.1 has IE 10/11 listed as now compatible...so it would
seem that the need for Compatibility is not longer there, which is likely
why the 'error' regarding that mode is showing up in the browser.

On Wed, Oct 1, 2014 at 9:42 AM, ARSList  wrote:

> **
>
> Hello Todd,
>
>
>
> If you are using Internet Explorer 10 or 11, you will need to use Remedy
> in Compatibility Mode. If you do not want to receive the error message, add
> the following line to your ar.cfg or ar.conf file and restart the AR Server
> service and Mid-tier JSP engine for the changes to take effect:
>
>
>
> Suppress-warnings: 9429
>
>
>
> In regards to the defect for Internet Explorer 10 and 11, see one of the
> defects, SW00448512. There are other defects for the same issues with
> Compatibility Mode needed for IE 10 and 11.
>
>
>
> If you do not run IE 9, 10, and 11 in Compatibility Mode you will see some
> strange errors and sections of Mid-tier that will not work properly.
>
>
>
> Thank you,
>
>
>
> Kevin Eldridge
>
> ITSM University, LLC
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Arner, Todd
> *Sent:* Tuesday, September 30, 2014 2:19 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Remedy Mid-Tier 8.1.02 Running in Compatibility Mode
>
>
>
> **
>
> We are working to update our current mid-tier environment to version
> 8.1.02.  After updating, we are receiving the below warning when accessing
> any forms:
>
>
>
> IE is running in Compatibility View.  Please remove Mid-tier URL from
> either the Compatibility View Settings or Registry location.  (ARWARN 9429)
>
>
>
> We have a group policy set to run IE in Compatibility Mode due to several
> other internal applications that require it, so the warning is
> acurate. Unfortunately we won’t be able to turn off Compatibility View for
> a while.  Wondering if anyone else has run into this and can offer any
> suggestions.   Is there a way to disable the warning from displaying?  If
> so what issues are there with running IE in Compatibility View and
> accessing this version of the Mid-tier?  Are there any other options we
> could look at.   I appreciate any input.
>
>
>
> Thanks,
>
> Todd Arner
>
> Great Lakes
>
>
>  --
>
> The information contained in this communication may be confidential, is
> intended only for the use of the recipient(s) named above, and may be
> protected under state or federal law. If the reader of this message is not
> the intended recipient, you are hereby notified that any dissemination,
> distribution, or copying of this communication, or any of its contents, is
> strictly prohibited. If you have received this communication in error,
> please forward the communication to no...@glhec.org immediately and
> destroy or delete the original message and any copy of it from your
> computer system. If you have any questions concerning this message, please
> contact the sender.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>   _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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8.1.02 Developer Studio - Memory fixed?

[Ray Gellenbeck]

Has anyone operating the newer Dev Studio client encountered the java/memory 
issue known to exist in previous versions that required you to increase a 
setting in the ini file in the past?  I've been running "stock" installation 
for a while with no crashes (knock on wood) and wanted to gauge others' 
experiences.

Thanks in advance,

Ray Gellenbeck
Red Mango LLC

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Re: Remedy Mid-Tier 8.1.02 Running in Compatibility Mode

[ARSList]

Hello Todd,

If you are using Internet Explorer 10 or 11, you will need to use Remedy in 
Compatibility Mode. If you do not want to receive the error message, add the 
following line to your ar.cfg or ar.conf file and restart the AR Server service 
and Mid-tier JSP engine for the changes to take effect:

Suppress-warnings: 9429

In regards to the defect for Internet Explorer 10 and 11, see one of the 
defects, SW00448512. There are other defects for the same issues with 
Compatibility Mode needed for IE 10 and 11.

If you do not run IE 9, 10, and 11 in Compatibility Mode you will see some 
strange errors and sections of Mid-tier that will not work properly.

Thank you,

Kevin Eldridge
ITSM University, LLC

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Tuesday, September 30, 2014 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Mid-Tier 8.1.02 Running in Compatibility Mode

**
We are working to update our current mid-tier environment to version 8.1.02.  
After updating, we are receiving the below warning when accessing any forms:

IE is running in Compatibility View.  Please remove Mid-tier URL from either 
the Compatibility View Settings or Registry location.  (ARWARN 9429)

We have a group policy set to run IE in Compatibility Mode due to several other 
internal applications that require it, so the warning is acurate. Unfortunately 
we won't be able to turn off Compatibility View for a while.  Wondering if 
anyone else has run into this and can offer any suggestions.   Is there a way 
to disable the warning from displaying?  If so what issues are there with 
running IE in Compatibility View and accessing this version of the Mid-tier?  
Are there any other options we could look at.   I appreciate any input.

Thanks,
Todd Arner
Great Lakes


The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be protected 
under state or federal law. If the reader of this message is not the intended 
recipient, you are hereby notified that any dissemination, distribution, or 
copying of this communication, or any of its contents, is strictly prohibited. 
If you have received this communication in error, please forward the 
communication to no...@glhec.org immediately and 
destroy or delete the original message and any copy of it from your computer 
system. If you have any questions concerning this message, please contact the 
sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Automated use of the Data Wizard to rename multiple Companies..

[Tanner, Doug]

Tried it in the past, No Luck, Let me know if you find the secret. Thanks, Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Tuesday, September 30, 2014 8:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Automated use of the Data Wizard to rename multiple Companies..

**
Joe,
Perhaps a staging form is needed:

1.   Instead of trying to submit into DLD:SYS:DataWizAction, create a 
Staging form that can accept all the rename requests generated. It should 
contain the data you would push.

2.   An Escalation on DLD:Lock runs if the Lock is OFF; to push a trigger 
[i.e. Status(7)="Go"] to the 'first record found' in the Staging form.

3.   Pushing the trigger to the Staging form starts the rename process 
filters, including the Lock that will prevent the next escalation from firing 
too soon.
HTH,
Joel
Joel Senderjdsen...@earthlink.net
310.829.5552

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, September 30, 2014 4:12 PM
To: arslist@ARSLIST.ORG
Subject: Automated use of the Data Wizard to rename multiple Companies..

**
Has anyone attempted this?

Here is the challenge.

I had attempted to use that Data Wizard to automatically rename a bunch of 
companies if the name in the AR System did not match the name for the same 
company from another system - both these systems related the Company records by 
the Corporate ID, which is the PK between the two systems for Company records. 
Just for the records the other system is not an AR System based system.

So I have a AIE job looking up that other system, reading new company records 
or modifying existing company records. All this works fine except for the 
Company name (which is not a simple update to just the COM:Company form only. 
To update the bunch of other forms that may contain a Company field, for 
Company name changes I was using the Data Wizard in my workflow.

However, the design of the Data Wizard is to process a single rename at a time 
and to lock the Wizard until that rename is done by creating a record in the 
DLD:Lock form. This lock record does not allow another record to be created in 
the DLD:SYS:DataWizAction form, if a lock record exists in the DLD:Lock form.
The only way to rename a bunch of companies then is to individually rename each 
qualifying record.

So obviously, I have to reconsider my previous attempt to push a record in the 
DLD:SYS:DataWizAction form, as after the first record is pushed there, if there 
is another that the AIE job encounters that qualifies for a rename, it would 
fail to push a record in the DLD:SYS:DataWizAction form.

How would you'll handle this if you'll were tasked to do the same thing 
considering that I cannot have it done simultaneously as the AIE job runs, but 
build a list of renames that need to be done, and then work individually on 
each record.

Escalations would probably not be a mechanism to accomplish this as an 
Escalation would run over the whole list of companies to be renamed and attempt 
to create DLD:SYS:DataWizAction records one after the other and all records 
after the first record, subsequent records would fail.

I was then thinking of some sort of a Filter loop or a server side table walk 
but have not got through that whole thought process yet...

Any other possibilities I might be not looking at?

My last option would be manually triggering each rename because I would like as 
little human intervention in the process as is possible - IF possible..

Cheers

Joe
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OT: BMC Remedy Administrator needed in Jacksonville FL

[Terri Lockwood]

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Re: ITSM 8.1 and Openfire (BMC Chat)

[arslist]

Ahutosh,

So I see, now.

 

Thanks.

 

I have an idea for how to get it to work as HA but then it will be unsupported 
so I won’t use it on the production environment, but worth testing it out 
elsewhere.

 

Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Deshpande, Ashutosh
Sent: October 1, 2014 12:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1 and Openfire (BMC Chat)

 

** 

Hi Daniel,

 

LJ is right and that’s the way to configure it. Openfire server integration in 
ARS doesn’t support high availability or failover as of now, so you need to 
install only a single instance and set your configuration to point to that 
instance. Please do read the first note on this page 
https://docs.bmc.com/docs/display/public/ars81/Installing+and+configuring+the+Openfire+chat+server
 

 

Thanks and Regards,

Ashutosh.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, September 30, 2014 10:23 PM
To: arslist@ARSLIST.ORG  
Subject: Re: ITSM 8.1 and Openfire (BMC Chat)

 

** 

I just did some searching on Openfire 'clustering', and came up with some stuff 
that might be able to get things workingbut yea...that's a different 
technology altogether...

 

On Tue, Sep 30, 2014 at 10:27 AM, arslist mailto:arsl...@danielbloom.ca> > wrote:

** 

Yep LJ, you guessed what I am attempting to do. I suspect it isn’t possible. It 
appears to go to the database to get the server information on startup.

 

Thanks Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of LJ 
LongWing
Sent: September 30, 2014 11:24 AM
To: arslist@ARSLIST.ORG  
Subject: Re: ITSM 8.1 and Openfire (BMC Chat)

** 

Daniel,

When I set this up, I set it up on ONE of the Mid-Tier servers, and then 
performed the configuration so that the chat was pointing at the specific node 
that had the chat server on it and it worked fine from either Mid-Tier.  I did 
not however try to set it up so that the chat server was 'highly available'.

 

On Tue, Sep 30, 2014 at 9:17 AM, Daniel mailto:daniel.bl...@danielbloom.ca> > wrote:

** 

Does anyone have this running on two load balanced mid-tier Servers?

 

Any gotchas that need to be worked on?

 

(you can guess, yes I am having issues).

 

Thanks Daniel

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