Sorting in Remedy- Dynamic Sorting query?
Hello All, I have problem related to sorting in Remedy. I have a web service which create request in interface form01. On that interface form01 I have a table field which loops all the incidents and push into a interfaceform02. And records from this form 02 are mapped as response to the web service. With new web service call, two sort order parameters are passed sort order1 and sort order2 ( Incident number, estimated resolved date or Status) with flag as Assending or decending. Now based on the information I need to sort the incidents and send back as a response. I can create table fields ( say 24 fields) and chose to loop based on the request, but it is not a best solution. I need to know how can I dynamically get the incidents from Hpd:helpdesk by passing sorting field and flag as Accending/decending and send response to web service. e.g i will say give a all the incident first sorted by status- Assending and second sorted by Incident number- decending. With the result, i pass this information to web service response. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentary
I love it. Hawaiian shirts in Florida is serious. Today is intense. No morning keynote, right into sessions at 8:00 AM, with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen some material which amounts to a preview of the launch, and it will be worth getting your managers to watch! Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 14, 2014, at 10:30 PM, arslist arsl...@danielbloom.ca wrote: As long as we are dealing with serious stuff, Thursday is declared official Hawaii shirt day for those that brought them, since there is no WWRUG Award session and that would normally be Thursday. Just had a tremendous, if not quite organized, evening with engineering in which I had my first serious question in years answered! They were still going strong at almost 10pm. Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are not the Canadian Twinkies, I did not bring them, nor did I throw or condone the throwing of them at a time that many were not prepared or expecting them. I wholeheartedly support the concept, but a heads up first would have been a good part of the process. Then those that didn't know what to expect could of turned to those of us in the know and ask and we could have said: just duck Well okay, I did throw two, but that was to known people that knew to expect them. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: October 14, 2014 7:43 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Some things never change :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentary
Is that the launch that will be streamed live on video? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary I love it. Hawaiian shirts in Florida is serious. Today is intense. No morning keynote, right into sessions at 8:00 AM, with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen some material which amounts to a preview of the launch, and it will be worth getting your managers to watch! Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 14, 2014, at 10:30 PM, arslist arsl...@danielbloom.ca wrote: As long as we are dealing with serious stuff, Thursday is declared official Hawaii shirt day for those that brought them, since there is no WWRUG Award session and that would normally be Thursday. Just had a tremendous, if not quite organized, evening with engineering in which I had my first serious question in years answered! They were still going strong at almost 10pm. Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are not the Canadian Twinkies, I did not bring them, nor did I throw or condone the throwing of them at a time that many were not prepared or expecting them. I wholeheartedly support the concept, but a heads up first would have been a good part of the process. Then those that didn't know what to expect could of turned to those of us in the know and ask and we could have said: just duck Well okay, I did throw two, but that was to known people that knew to expect them. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: October 14, 2014 7:43 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Some things never change :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentary
Yes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 15, 2014 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Is that the launch that will be streamed live on video? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary I love it. Hawaiian shirts in Florida is serious. Today is intense. No morning keynote, right into sessions at 8:00 AM, with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen some material which amounts to a preview of the launch, and it will be worth getting your managers to watch! Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 14, 2014, at 10:30 PM, arslist arsl...@danielbloom.ca wrote: As long as we are dealing with serious stuff, Thursday is declared official Hawaii shirt day for those that brought them, since there is no WWRUG Award session and that would normally be Thursday. Just had a tremendous, if not quite organized, evening with engineering in which I had my first serious question in years answered! They were still going strong at almost 10pm. Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are not the Canadian Twinkies, I did not bring them, nor did I throw or condone the throwing of them at a time that many were not prepared or expecting them. I wholeheartedly support the concept, but a heads up first would have been a good part of the process. Then those that didn't know what to expect could of turned to those of us in the know and ask and we could have said: just duck Well okay, I did throw two, but that was to known people that knew to expect them. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: October 14, 2014 7:43 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Some things never change :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentary - live stream
Pretty impressive. Better than it looked during the beta testing! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 15, 2014 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Is that the launch that will be streamed live on video? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary I love it. Hawaiian shirts in Florida is serious. Today is intense. No morning keynote, right into sessions at 8:00 AM, with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen some material which amounts to a preview of the launch, and it will be worth getting your managers to watch! Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 14, 2014, at 10:30 PM, arslist arsl...@danielbloom.ca wrote: As long as we are dealing with serious stuff, Thursday is declared official Hawaii shirt day for those that brought them, since there is no WWRUG Award session and that would normally be Thursday. Just had a tremendous, if not quite organized, evening with engineering in which I had my first serious question in years answered! They were still going strong at almost 10pm. Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are not the Canadian Twinkies, I did not bring them, nor did I throw or condone the throwing of them at a time that many were not prepared or expecting them. I wholeheartedly support the concept, but a heads up first would have been a good part of the process. Then those that didn't know what to expect could of turned to those of us in the know and ask and we could have said: just duck Well okay, I did throw two, but that was to known people that knew to expect them. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: October 14, 2014 7:43 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Some things never change :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentary
Yes, it WAS. Sat in the front row... With a box lunch... Just behind the audience mic, and I didn't want to munch my salad for all of you to hear. :-) Not sure how much of the pageantry in the room was sent live to the net, but I can vouch that the demos on the iPad were indeed on the iPad on stage, and another person typed the responses live. The idea of being able to do the bar code read from your iPad (finally! Someone has done this!) ranks high in my list. After the demos there was a panel taking live questions from the audience, they're out in the hallway still talking to some. I got a chance to be a beta tester for future versions of SmartIT (one of the session rooms is a testing lab). Sorry, no details to post. But it was a very cool experience to have some input into the design process. The more I see of SmartIT, the more I am convinced that this is the logical next phase of the client, with the potential to make the current web clients go away. The framework is flexible, adaptable, taking advantage of the devices we all carry around anyway, using their built in capabilities (maps for example) as one would naturally expect. As of today there are three different personas for which the SmartIT client has been designed, but there are more on the way. An iPhone/Android phone app is also in the pipeline. Very excited about this Back to more sessions now Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 15, 2014, at 11:10 AM, Shellman, David dave.shell...@te.com wrote: Yes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 15, 2014 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Is that the launch that will be streamed live on video? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary I love it. Hawaiian shirts in Florida is serious. Today is intense. No morning keynote, right into sessions at 8:00 AM, with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen some material which amounts to a preview of the launch, and it will be worth getting your managers to watch! Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 14, 2014, at 10:30 PM, arslist arsl...@danielbloom.ca wrote: As long as we are dealing with serious stuff, Thursday is declared official Hawaii shirt day for those that brought them, since there is no WWRUG Award session and that would normally be Thursday. Just had a tremendous, if not quite organized, evening with engineering in which I had my first serious question in years answered! They were still going strong at almost 10pm. Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are not the Canadian Twinkies, I did not bring them, nor did I throw or condone the throwing of them at a time that many were not prepared or expecting them. I wholeheartedly support the concept, but a heads up first would have been a good part of the process. Then those that didn't know what to expect could of turned to those of us in the know and ask and we could have said: just duck Well okay, I did throw two, but that was to known people that knew to expect them. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: October 14, 2014 7:43 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Some things never change :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentary
Being actually able to use iDevice is absolutely wonderful. Especially for an application that doesn't require an extra cost. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Yes, it WAS. Sat in the front row... With a box lunch... Just behind the audience mic, and I didn't want to munch my salad for all of you to hear. :-) Not sure how much of the pageantry in the room was sent live to the net, but I can vouch that the demos on the iPad were indeed on the iPad on stage, and another person typed the responses live. The idea of being able to do the bar code read from your iPad (finally! Someone has done this!) ranks high in my list. After the demos there was a panel taking live questions from the audience, they're out in the hallway still talking to some. I got a chance to be a beta tester for future versions of SmartIT (one of the session rooms is a testing lab). Sorry, no details to post. But it was a very cool experience to have some input into the design process. The more I see of SmartIT, the more I am convinced that this is the logical next phase of the client, with the potential to make the current web clients go away. The framework is flexible, adaptable, taking advantage of the devices we all carry around anyway, using their built in capabilities (maps for example) as one would naturally expect. As of today there are three different personas for which the SmartIT client has been designed, but there are more on the way. An iPhone/Android phone app is also in the pipeline. Very excited about this Back to more sessions now Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 15, 2014, at 11:10 AM, Shellman, David dave.shell...@te.com wrote: Yes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 15, 2014 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Is that the launch that will be streamed live on video? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary I love it. Hawaiian shirts in Florida is serious. Today is intense. No morning keynote, right into sessions at 8:00 AM, with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen some material which amounts to a preview of the launch, and it will be worth getting your managers to watch! Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 14, 2014, at 10:30 PM, arslist arsl...@danielbloom.ca wrote: As long as we are dealing with serious stuff, Thursday is declared official Hawaii shirt day for those that brought them, since there is no WWRUG Award session and that would normally be Thursday. Just had a tremendous, if not quite organized, evening with engineering in which I had my first serious question in years answered! They were still going strong at almost 10pm. Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are not the Canadian Twinkies, I did not bring them, nor did I throw or condone the throwing of them at a time that many were not prepared or expecting them. I wholeheartedly support the concept, but a heads up first would have been a good part of the process. Then those that didn't know what to expect could of turned to those of us in the know and ask and we could have said: just duck Well okay, I did throw two, but that was to known people that knew to expect them. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: October 14, 2014 7:43 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Some things never change :-) __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentary
Does anyone know if that presentation was recorded (none of the communications I've seen say yeah or nay)? I had bandwidth issues and missed some of it. I'd also like to share it around here. Thanks, Thad On Wed, Oct 15, 2014 at 10:28 AM, Blairing d...@blairing.com wrote: Yes, it WAS. Sat in the front row... With a box lunch... Just behind the audience mic, and I didn't want to munch my salad for all of you to hear. :-) Not sure how much of the pageantry in the room was sent live to the net, but I can vouch that the demos on the iPad were indeed on the iPad on stage, and another person typed the responses live. The idea of being able to do the bar code read from your iPad (finally! Someone has done this!) ranks high in my list. After the demos there was a panel taking live questions from the audience, they're out in the hallway still talking to some. I got a chance to be a beta tester for future versions of SmartIT (one of the session rooms is a testing lab). Sorry, no details to post. But it was a very cool experience to have some input into the design process. The more I see of SmartIT, the more I am convinced that this is the logical next phase of the client, with the potential to make the current web clients go away. The framework is flexible, adaptable, taking advantage of the devices we all carry around anyway, using their built in capabilities (maps for example) as one would naturally expect. As of today there are three different personas for which the SmartIT client has been designed, but there are more on the way. An iPhone/Android phone app is also in the pipeline. Very excited about this Back to more sessions now Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 15, 2014, at 11:10 AM, Shellman, David dave.shell...@te.com wrote: Yes -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 15, 2014 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Is that the launch that will be streamed live on video? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary I love it. Hawaiian shirts in Florida is serious. Today is intense. No morning keynote, right into sessions at 8:00 AM, with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen some material which amounts to a preview of the launch, and it will be worth getting your managers to watch! Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 14, 2014, at 10:30 PM, arslist arsl...@danielbloom.ca wrote: As long as we are dealing with serious stuff, Thursday is declared official Hawaii shirt day for those that brought them, since there is no WWRUG Award session and that would normally be Thursday. Just had a tremendous, if not quite organized, evening with engineering in which I had my first serious question in years answered! They were still going strong at almost 10pm. Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are not the Canadian Twinkies, I did not bring them, nor did I throw or condone the throwing of them at a time that many were not prepared or expecting them. I wholeheartedly support the concept, but a heads up first would have been a good part of the process. Then those that didn't know what to expect could of turned to those of us in the know and ask and we could have said: just duck Well okay, I did throw two, but that was to known people that knew to expect them. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: October 14, 2014 7:43 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Some things never change :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentary
There's a Connect with Remedy series Webinar coming up next Wednesday. I think you could find registration link out on BMC Communities. Topic: Connect with Remedy - Smart IT: New ITSM User Experience and Technical Review Webinar Host: Gregory Kiyoi Date and Time: Wednesday, October 22, 2014 8:00 am, Pacific Daylight Time (San Francisco, GMT-07:00) Wednesday, October 22, 2014 11:00 am, Eastern Daylight Time (New York, GMT-04:00) I'll try to dig up the registration link. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Wednesday, October 15, 2014 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary ** Does anyone know if that presentation was recorded (none of the communications I've seen say yeah or nay)? I had bandwidth issues and missed some of it. I'd also like to share it around here. Thanks, Thad On Wed, Oct 15, 2014 at 10:28 AM, Blairing d...@blairing.com wrote: Yes, it WAS. Sat in the front row... With a box lunch... Just behind the audience mic, and I didn't want to munch my salad for all of you to hear. :-) Not sure how much of the pageantry in the room was sent live to the net, but I can vouch that the demos on the iPad were indeed on the iPad on stage, and another person typed the responses live. The idea of being able to do the bar code read from your iPad (finally! Someone has done this!) ranks high in my list. After the demos there was a panel taking live questions from the audience, they're out in the hallway still talking to some. I got a chance to be a beta tester for future versions of SmartIT (one of the session rooms is a testing lab). Sorry, no details to post. But it was a very cool experience to have some input into the design process. The more I see of SmartIT, the more I am convinced that this is the logical next phase of the client, with the potential to make the current web clients go away. The framework is flexible, adaptable, taking advantage of the devices we all carry around anyway, using their built in capabilities (maps for example) as one would naturally expect. As of today there are three different personas for which the SmartIT client has been designed, but there are more on the way. An iPhone/Android phone app is also in the pipeline. Very excited about this Back to more sessions now Doug -- Doug Blair +1 224-558-5462 tel:%2B1%20224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 15, 2014, at 11:10 AM, Shellman, David dave.shell...@te.com wrote: Yes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 15, 2014 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Is that the launch that will be streamed live on video? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary I love it. Hawaiian shirts in Florida is serious. Today is intense. No morning keynote, right into sessions at 8:00 AM, with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen some material which amounts to a preview of the launch, and it will be worth getting your managers to watch! Doug -- Doug Blair +1 224-558-5462 tel:%2B1%20224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 14, 2014, at 10:30 PM, arslist arsl...@danielbloom.ca wrote: As long as we are dealing with serious stuff, Thursday is declared official Hawaii shirt day for those that brought them, since there is no WWRUG Award session and that would normally be Thursday. Just had a tremendous, if not quite organized, evening with engineering in which I had my first serious question in years answered! They were still going strong at almost 10pm. Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are not the Canadian Twinkies, I did not bring them, nor did I throw or condone the throwing of them at a time
Strange search results
Good day list, Having a strange search problem. Using ARS 7.1 with SQL. Have a basic Asset form with equipment CTI. When user does a search selecting from the pull down menu, the results only show part of the assets. If you manually type the CTI in the fields, it shows all of the assets for that CTI. Any ideas? Thanks in advance. David Morrison East Tennessee State University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentary
I'm curious about your comment, An iPhone/Android phone app is also in the pipeline. I thought it was already out, just not on the app stores yet? I know next to nothing about iOS (and don't like it, personally) but in looking through the SmartIT zip files, which I haven't had a chance to install yet, I've MyIT.apk and Smart_IT.apk. I may load them up in an android emulator and see if they do anything if I have free time this week. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Yes, it WAS. Sat in the front row... With a box lunch... Just behind the audience mic, and I didn't want to munch my salad for all of you to hear. :-) Not sure how much of the pageantry in the room was sent live to the net, but I can vouch that the demos on the iPad were indeed on the iPad on stage, and another person typed the responses live. The idea of being able to do the bar code read from your iPad (finally! Someone has done this!) ranks high in my list. After the demos there was a panel taking live questions from the audience, they're out in the hallway still talking to some. I got a chance to be a beta tester for future versions of SmartIT (one of the session rooms is a testing lab). Sorry, no details to post. But it was a very cool experience to have some input into the design process. The more I see of SmartIT, the more I am convinced that this is the logical next phase of the client, with the potential to make the current web clients go away. The framework is flexible, adaptable, taking advantage of the devices we all carry around anyway, using their built in capabilities (maps for example) as one would naturally expect. As of today there are three different personas for which the SmartIT client has been designed, but there are more on the way. An iPhone/Android phone app is also in the pipeline. Very excited about this Back to more sessions now Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 15, 2014, at 11:10 AM, Shellman, David dave.shell...@te.com wrote: Yes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 15, 2014 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Is that the launch that will be streamed live on video? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary I love it. Hawaiian shirts in Florida is serious. Today is intense. No morning keynote, right into sessions at 8:00 AM, with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen some material which amounts to a preview of the launch, and it will be worth getting your managers to watch! Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 14, 2014, at 10:30 PM, arslist arsl...@danielbloom.ca wrote: As long as we are dealing with serious stuff, Thursday is declared official Hawaii shirt day for those that brought them, since there is no WWRUG Award session and that would normally be Thursday. Just had a tremendous, if not quite organized, evening with engineering in which I had my first serious question in years answered! They were still going strong at almost 10pm. Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are not the Canadian Twinkies, I did not bring them, nor did I throw or condone the throwing of them at a time that many were not prepared or expecting them. I wholeheartedly support the concept, but a heads up first would have been a good part of the process. Then those that didn't know what to expect could of turned to those of us in the know and ask and we could have said: just duck Well okay, I did throw two, but that was to known people that knew to expect them. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: October 14, 2014 7:43 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Some things never change :-) __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ __ ___
Re: Strange search results
When you use the menus hidden fields are set by active links used for validation. Ie the instance id of the Asset cti is set in a hidden field This value does not match your record for some reason. (Usually a delete and recreate of the cti in question) To clean up - manually type in CTI and search. You can manually reselect cti and save each record or perform a modify all and set cti by using the menu. Take Care Dale Jones 919-523-6034 On Oct 15, 2014, at 2:08 PM, Morrison, David A. morri...@mail.etsu.edu wrote: ** Good day list, Having a strange search problem. Using ARS 7.1 with SQL. Have a basic Asset form with equipment CTI. When user does a search selecting from the pull down menu, the results only show part of the assets. If you manually type the CTI in the fields, it shows all of the assets for that CTI. Any ideas? Thanks in advance. David Morrison East Tennessee State University _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RESOLVED: Strange search results
Dale, That was it! Thank you so much. Have a great day! David Morrison East Tennessee State University From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, October 15, 2014 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Strange search results ** When you use the menus hidden fields are set by active links used for validation. Ie the instance id of the Asset cti is set in a hidden field This value does not match your record for some reason. (Usually a delete and recreate of the cti in question) To clean up - manually type in CTI and search. You can manually reselect cti and save each record or perform a modify all and set cti by using the menu. Take Care Dale Jones 919-523-6034 On Oct 15, 2014, at 2:08 PM, Morrison, David A. morri...@mail.etsu.edumailto:morri...@mail.etsu.edu wrote: ** Good day list, Having a strange search problem. Using ARS 7.1 with SQL. Have a basic Asset form with equipment CTI. When user does a search selecting from the pull down menu, the results only show part of the assets. If you manually type the CTI in the fields, it shows all of the assets for that CTI. Any ideas? Thanks in advance. David Morrison East Tennessee State University _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentary
Shawn, I am pretty sure that this release of SmartIT is for the tablets and (of course) web clients. I would be delighted to be wrong about this. I'm still not sure which category my iPhone 6+ fits in. It barely fits in my pocket :-) Technology Showcase has just closed. There are only 1 or 2 sessions left, then the great gathering of bus riders over to Universal for the JAM party tonight! Doug -- Doug Blair +1 224-558-5462 Sent from my iPhone6+ Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 15, 2014, at 2:19 PM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: I'm curious about your comment, An iPhone/Android phone app is also in the pipeline. I thought it was already out, just not on the app stores yet? I know next to nothing about iOS (and don't like it, personally) but in looking through the SmartIT zip files, which I haven't had a chance to install yet, I've MyIT.apk and Smart_IT.apk. I may load them up in an android emulator and see if they do anything if I have free time this week. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Yes, it WAS. Sat in the front row... With a box lunch... Just behind the audience mic, and I didn't want to munch my salad for all of you to hear. :-) Not sure how much of the pageantry in the room was sent live to the net, but I can vouch that the demos on the iPad were indeed on the iPad on stage, and another person typed the responses live. The idea of being able to do the bar code read from your iPad (finally! Someone has done this!) ranks high in my list. After the demos there was a panel taking live questions from the audience, they're out in the hallway still talking to some. I got a chance to be a beta tester for future versions of SmartIT (one of the session rooms is a testing lab). Sorry, no details to post. But it was a very cool experience to have some input into the design process. The more I see of SmartIT, the more I am convinced that this is the logical next phase of the client, with the potential to make the current web clients go away. The framework is flexible, adaptable, taking advantage of the devices we all carry around anyway, using their built in capabilities (maps for example) as one would naturally expect. As of today there are three different personas for which the SmartIT client has been designed, but there are more on the way. An iPhone/Android phone app is also in the pipeline. Very excited about this Back to more sessions now Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 15, 2014, at 11:10 AM, Shellman, David dave.shell...@te.com wrote: Yes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 15, 2014 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Is that the launch that will be streamed live on video? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary I love it. Hawaiian shirts in Florida is serious. Today is intense. No morning keynote, right into sessions at 8:00 AM, with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen some material which amounts to a preview of the launch, and it will be worth getting your managers to watch! Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 14, 2014, at 10:30 PM, arslist arsl...@danielbloom.ca wrote: As long as we are dealing with serious stuff, Thursday is declared official Hawaii shirt day for those that brought them, since there is no WWRUG Award session and that would normally be Thursday. Just had a tremendous, if not quite organized, evening with engineering in which I had my first serious question in years answered! They were still going strong at almost 10pm. Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they are not the Canadian Twinkies, I did not bring them, nor did I throw or condone the throwing of them at a time that many were not prepared or expecting them. I wholeheartedly support the concept, but a heads up first would have been a good part of the process. Then those that didn't know what to
Engage: Guess Who
Guess who? Doug Tanner This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Engage: Guess Who
Do not recognize Doug Mueller without his windbreaker jacket. Take Care Dale Jones 919-523-6034 On Oct 15, 2014, at 4:35 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** Guess who? Doug Tanner This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Guess Who1.jpg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Engage: Guess Who
Doug keeps looking younger and younger, guess it's time to get my eyes checked. Sent from my iPhone 5 On Oct 15, 2014, at 4:35 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** Guess who? Doug Tanner This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Guess Who1.jpg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentary
I had bandwith issues too while listening in while I was connected to the internet over VPN as I was working from home at the same time so eventually disconnected the stream. Too much going on with work which is why I skipped this year. A recording would be nice.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Wednesday, October 15, 2014 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary There's a Connect with Remedy series Webinar coming up next Wednesday. I think you could find registration link out on BMC Communities. Topic: Connect with Remedy - Smart IT: New ITSM User Experience and Technical Review Webinar Host: Gregory Kiyoi Date and Time: Wednesday, October 22, 2014 8:00 am, Pacific Daylight Time (San Francisco, GMT-07:00) Wednesday, October 22, 2014 11:00 am, Eastern Daylight Time (New York, GMT-04:00) I'll try to dig up the registration link. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Wednesday, October 15, 2014 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary ** Does anyone know if that presentation was recorded (none of the communications I've seen say yeah or nay)? I had bandwidth issues and missed some of it. I'd also like to share it around here. Thanks, Thad On Wed, Oct 15, 2014 at 10:28 AM, Blairing d...@blairing.com wrote: Yes, it WAS. Sat in the front row... With a box lunch... Just behind the audience mic, and I didn't want to munch my salad for all of you to hear. :-) Not sure how much of the pageantry in the room was sent live to the net, but I can vouch that the demos on the iPad were indeed on the iPad on stage, and another person typed the responses live. The idea of being able to do the bar code read from your iPad (finally! Someone has done this!) ranks high in my list. After the demos there was a panel taking live questions from the audience, they're out in the hallway still talking to some. I got a chance to be a beta tester for future versions of SmartIT (one of the session rooms is a testing lab). Sorry, no details to post. But it was a very cool experience to have some input into the design process. The more I see of SmartIT, the more I am convinced that this is the logical next phase of the client, with the potential to make the current web clients go away. The framework is flexible, adaptable, taking advantage of the devices we all carry around anyway, using their built in capabilities (maps for example) as one would naturally expect. As of today there are three different personas for which the SmartIT client has been designed, but there are more on the way. An iPhone/Android phone app is also in the pipeline. Very excited about this Back to more sessions now Doug -- Doug Blair +1 224-558-5462 tel:%2B1%20224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 15, 2014, at 11:10 AM, Shellman, David dave.shell...@te.com wrote: Yes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 15, 2014 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Is that the launch that will be streamed live on video? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary I love it. Hawaiian shirts in Florida is serious. Today is intense. No morning keynote, right into sessions at 8:00 AM, with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen some material which amounts to a preview of the launch, and it will be worth getting your managers to watch! Doug -- Doug Blair +1 224-558-5462 tel:%2B1%20224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 14, 2014, at 10:30 PM, arslist arsl...@danielbloom.ca wrote: As long as we are dealing with serious stuff, Thursday is declared official Hawaii shirt day for those that brought them, since there is no WWRUG Award
Re: ENGAGE 2014 Commentary
Regading JAM Party, it was a hit. I talked to many people that were enjoying themselves (me included and I have been on a grumpy streak lately). I think the only downside is there was a time limit since we had to catch a bus back to the hotel. At WWRUG there may or may not have been times when I was still socializing at 3 am. Jason On Oct 15, 2014 4:03 PM, Doug Blair d...@blairing.com wrote: Shawn, I am pretty sure that this release of SmartIT is for the tablets and (of course) web clients. I would be delighted to be wrong about this. I'm still not sure which category my iPhone 6+ fits in. It barely fits in my pocket :-) Technology Showcase has just closed. There are only 1 or 2 sessions left, then the great gathering of bus riders over to Universal for the JAM party tonight! Doug -- Doug Blair +1 224-558-5462 Sent from my iPhone6+ Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 15, 2014, at 2:19 PM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: I'm curious about your comment, An iPhone/Android phone app is also in the pipeline. I thought it was already out, just not on the app stores yet? I know next to nothing about iOS (and don't like it, personally) but in looking through the SmartIT zip files, which I haven't had a chance to install yet, I've MyIT.apk and Smart_IT.apk. I may load them up in an android emulator and see if they do anything if I have free time this week. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Yes, it WAS. Sat in the front row... With a box lunch... Just behind the audience mic, and I didn't want to munch my salad for all of you to hear. :-) Not sure how much of the pageantry in the room was sent live to the net, but I can vouch that the demos on the iPad were indeed on the iPad on stage, and another person typed the responses live. The idea of being able to do the bar code read from your iPad (finally! Someone has done this!) ranks high in my list. After the demos there was a panel taking live questions from the audience, they're out in the hallway still talking to some. I got a chance to be a beta tester for future versions of SmartIT (one of the session rooms is a testing lab). Sorry, no details to post. But it was a very cool experience to have some input into the design process. The more I see of SmartIT, the more I am convinced that this is the logical next phase of the client, with the potential to make the current web clients go away. The framework is flexible, adaptable, taking advantage of the devices we all carry around anyway, using their built in capabilities (maps for example) as one would naturally expect. As of today there are three different personas for which the SmartIT client has been designed, but there are more on the way. An iPhone/Android phone app is also in the pipeline. Very excited about this Back to more sessions now Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 15, 2014, at 11:10 AM, Shellman, David dave.shell...@te.com wrote: Yes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 15, 2014 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary Is that the launch that will be streamed live on video? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Wednesday, October 15, 2014 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary I love it. Hawaiian shirts in Florida is serious. Today is intense. No morning keynote, right into sessions at 8:00 AM, with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've seen some material which amounts to a preview of the launch, and it will be worth getting your managers to watch! Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 14, 2014, at 10:30 PM, arslist arsl...@danielbloom.ca wrote: As long as we are dealing with serious stuff, Thursday is declared official Hawaii shirt day for those that brought them, since there is no WWRUG Award session and that would normally be Thursday. Just had a tremendous, if not quite organized, evening with engineering in which I had my first serious question in years
