Re: Looking for a Good Remedy Support Company
Hi Susan, Can you let us if you are looking for Local Resource or any resource who can work Remotely? Appreciate your update at the earliest. Regards;--Abdul Moid On Friday, November 21, 2014 1:13:48 PM UTC+5:30, Abdul Moid wrote: ** Hi Susan, Any updates on this ? On Thu, Sep 25, 2014 at 8:16 PM, Abdul Moid mohdabdulm...@gmail.com wrote: Hi Susan, Is it Remote support ? Please provide the complete details so that we can proceed further Regards;--Abdul Moid On Thu, Sep 25, 2014 at 7:57 PM, Champagne, Susan schampa...@hsnsudbury.ca wrote: ** We are looking for an ongoing support company. And, we will also, eventually, be looking for folks who can guide us through upgrades and such. Susan *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Abdul Moid *Sent:* September-24-14 11:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Looking for a Good Remedy Support Company ** Hi Susan, Are you looking for a support company or folks to support the ongoing project. Would like to know the details,so that we can proceed further iff? On Wed, Sep 24, 2014 at 8:31 PM, Champagne, Susan schampa...@hsnsudbury.ca wrote: ** Hi folks, We’re in the market for a reliable, knowledgeable Remedy support company, preferably located in Ontario, Canada. If you can recommend any, I would appreciate it. We are currently only using Remedy Incident Management 7.6.04. We will need some knowledgeable support to assist us in building our CMDB; implement Change Management; implement Knowledge Management, etc. Any recommendations would be greatly appreciated. Thank you, Susan Champagne Remedy Administrator Health Sciences North, Sudbury, Ontario The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ -- Abdul Moid Mohammed _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ -- Abdul Moid Mohammed -- Abdul Moid Mohammed _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Server groups with Load balancer
Hi We are busy with our version 8 project and we are setting up a server group environment that will have 3 servers in it. Of the 3 servers in the server group, 1 will be a dedicated Admin server. Our plan is to have a load balancer that will direct traffic to the 2 remedy ITSM servers in the server group however we just want to confirm some things that we cannot seem to find in any of the documentation. We are a worried about the need for a load balancer with a server group. If the servers in a server group are both configured in the ranking form to handle separate ITSM applications, how will that ranking be affected by the load balancer? For example, if the one sever is configured to handle incidents and the second server is configured to handle Change Requests, how will the remedy server group handle if the load balancer sends a incident request to the second server? The load balancer is configured to point to each of the individual servers and not the server group name which doesn't make sense when you take the ranking form into consideration. Any advice would be appreciated. Cheers Brad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Server groups with Load balancer
Server grouping / ranking is configured at the AR server level wherein only the operations are considered and not the ITSM applications to be part of it. Operations like admin, escalation, email engine, cmdb engine etc are part of the ranking form. There is no configuration for ITSM applications in server group. Any request coming from the enduser for the ITSM applications will be considered as a normal transaction to the database. If I remember correctly in the recent versions the servergroup name in the AR configuration does not have much significance. So the type of routing (round-robin, capacity,etc) defined in the Loadbalancer will help the request to route to the particular AR server and then the database operation will be performed on it. Hope this helps. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:12 PM, BradRemedy bradrem...@gmail.com wrote: ** Hi We are busy with our version 8 project and we are setting up a server group environment that will have 3 servers in it. Of the 3 servers in the server group, 1 will be a dedicated Admin server. Our plan is to have a load balancer that will direct traffic to the 2 remedy ITSM servers in the server group however we just want to confirm some things that we cannot seem to find in any of the documentation. We are a worried about the need for a load balancer with a server group. If the servers in a server group are both configured in the ranking form to handle separate ITSM applications, how will that ranking be affected by the load balancer? For example, if the one sever is configured to handle incidents and the second server is configured to handle Change Requests, how will the remedy server group handle if the load balancer sends a incident request to the second server? The load balancer is configured to point to each of the individual servers and not the server group name which doesn't make sense when you take the ranking form into consideration. Any advice would be appreciated. Cheers Brad _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Server groups with Load balancer
Hi Ok that makes sense then - so the server group ranking is on the AR Server level and not the ITSM applications level. That would explain the need for a load balancer then - I dont know why I was under the impression that you setup ranking for the ITSM applications - must have read something incorrectly somewhere. On Mon, Nov 24, 2014 at 2:55 PM, Chetan Shinde chetanshi...@gmail.com wrote: ** Server grouping / ranking is configured at the AR server level wherein only the operations are considered and not the ITSM applications to be part of it. Operations like admin, escalation, email engine, cmdb engine etc are part of the ranking form. There is no configuration for ITSM applications in server group. Any request coming from the enduser for the ITSM applications will be considered as a normal transaction to the database. If I remember correctly in the recent versions the servergroup name in the AR configuration does not have much significance. So the type of routing (round-robin, capacity,etc) defined in the Loadbalancer will help the request to route to the particular AR server and then the database operation will be performed on it. Hope this helps. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:12 PM, BradRemedy bradrem...@gmail.com wrote: ** Hi We are busy with our version 8 project and we are setting up a server group environment that will have 3 servers in it. Of the 3 servers in the server group, 1 will be a dedicated Admin server. Our plan is to have a load balancer that will direct traffic to the 2 remedy ITSM servers in the server group however we just want to confirm some things that we cannot seem to find in any of the documentation. We are a worried about the need for a load balancer with a server group. If the servers in a server group are both configured in the ranking form to handle separate ITSM applications, how will that ranking be affected by the load balancer? For example, if the one sever is configured to handle incidents and the second server is configured to handle Change Requests, how will the remedy server group handle if the load balancer sends a incident request to the second server? The load balancer is configured to point to each of the individual servers and not the server group name which doesn't make sense when you take the ranking form into consideration. Any advice would be appreciated. Cheers Brad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Server groups with Load balancer
Yes correct. So once you install the server in server group mode, the ranking form will be populated with the records for the operations that can be ranked and the count should be 13 in all. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:30 PM, BradRemedy bradrem...@gmail.com wrote: ** Hi Ok that makes sense then - so the server group ranking is on the AR Server level and not the ITSM applications level. That would explain the need for a load balancer then - I dont know why I was under the impression that you setup ranking for the ITSM applications - must have read something incorrectly somewhere. On Mon, Nov 24, 2014 at 2:55 PM, Chetan Shinde chetanshi...@gmail.com wrote: ** Server grouping / ranking is configured at the AR server level wherein only the operations are considered and not the ITSM applications to be part of it. Operations like admin, escalation, email engine, cmdb engine etc are part of the ranking form. There is no configuration for ITSM applications in server group. Any request coming from the enduser for the ITSM applications will be considered as a normal transaction to the database. If I remember correctly in the recent versions the servergroup name in the AR configuration does not have much significance. So the type of routing (round-robin, capacity,etc) defined in the Loadbalancer will help the request to route to the particular AR server and then the database operation will be performed on it. Hope this helps. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:12 PM, BradRemedy bradrem...@gmail.com wrote: ** Hi We are busy with our version 8 project and we are setting up a server group environment that will have 3 servers in it. Of the 3 servers in the server group, 1 will be a dedicated Admin server. Our plan is to have a load balancer that will direct traffic to the 2 remedy ITSM servers in the server group however we just want to confirm some things that we cannot seem to find in any of the documentation. We are a worried about the need for a load balancer with a server group. If the servers in a server group are both configured in the ranking form to handle separate ITSM applications, how will that ranking be affected by the load balancer? For example, if the one sever is configured to handle incidents and the second server is configured to handle Change Requests, how will the remedy server group handle if the load balancer sends a incident request to the second server? The load balancer is configured to point to each of the individual servers and not the server group name which doesn't make sense when you take the ranking form into consideration. Any advice would be appreciated. Cheers Brad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Server groups with Load balancer
Make sure you download and thoroughly read the install/config guide for server groups well before you get started. There are a few things in there that can trip you up the first time too, especially the parts about the secondary installs on the 2nd and 3rd servers for the applications, etc. After you've been through it a few times it's pretty straight forward. Also - are you having separate MT boxes? Or are they on the same box as the servers? That can add some complexity depending on how you're doing it etc. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chetan Shinde Sent: Monday, November 24, 2014 7:04 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Server groups with Load balancer ** Yes correct. So once you install the server in server group mode, the ranking form will be populated with the records for the operations that can be ranked and the count should be 13 in all. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:30 PM, BradRemedy bradrem...@gmail.commailto:bradrem...@gmail.com wrote: ** Hi Ok that makes sense then - so the server group ranking is on the AR Server level and not the ITSM applications level. That would explain the need for a load balancer then - I dont know why I was under the impression that you setup ranking for the ITSM applications - must have read something incorrectly somewhere. On Mon, Nov 24, 2014 at 2:55 PM, Chetan Shinde chetanshi...@gmail.commailto:chetanshi...@gmail.com wrote: ** Server grouping / ranking is configured at the AR server level wherein only the operations are considered and not the ITSM applications to be part of it. Operations like admin, escalation, email engine, cmdb engine etc are part of the ranking form. There is no configuration for ITSM applications in server group. Any request coming from the enduser for the ITSM applications will be considered as a normal transaction to the database. If I remember correctly in the recent versions the servergroup name in the AR configuration does not have much significance. So the type of routing (round-robin, capacity,etc) defined in the Loadbalancer will help the request to route to the particular AR server and then the database operation will be performed on it. Hope this helps. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:12 PM, BradRemedy bradrem...@gmail.commailto:bradrem...@gmail.com wrote: ** Hi We are busy with our version 8 project and we are setting up a server group environment that will have 3 servers in it. Of the 3 servers in the server group, 1 will be a dedicated Admin server. Our plan is to have a load balancer that will direct traffic to the 2 remedy ITSM servers in the server group however we just want to confirm some things that we cannot seem to find in any of the documentation. We are a worried about the need for a load balancer with a server group. If the servers in a server group are both configured in the ranking form to handle separate ITSM applications, how will that ranking be affected by the load balancer? For example, if the one sever is configured to handle incidents and the second server is configured to handle Change Requests, how will the remedy server group handle if the load balancer sends a incident request to the second server? The load balancer is configured to point to each of the individual servers and not the server group name which doesn't make sense when you take the ranking form into consideration. Any advice would be appreciated. Cheers Brad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4794 / Virus Database: 4189/8605 - Release Date: 11/21/14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Server groups with Load balancer
Hi William Yes thanks - I am going through the docs now. We will have separate web servers that will be load balanced to the application servers. On Mon, Nov 24, 2014 at 3:18 PM, William Rentfrow wrentf...@stratacominc.com wrote: ** Make sure you download and thoroughly read the install/config guide for server groups well before you get started. There are a few things in there that can trip you up the first time too, especially the parts about the secondary installs on the 2nd and 3rd servers for the applications, etc. After you've been through it a few times it's pretty straight forward. Also - are you having separate MT boxes? Or are they on the same box as the servers? That can add some complexity depending on how you're doing it etc. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Chetan Shinde *Sent:* Monday, November 24, 2014 7:04 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Server groups with Load balancer ** Yes correct. So once you install the server in server group mode, the ranking form will be populated with the records for the operations that can be ranked and the count should be 13 in all. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:30 PM, BradRemedy bradrem...@gmail.com wrote: ** Hi Ok that makes sense then - so the server group ranking is on the AR Server level and not the ITSM applications level. That would explain the need for a load balancer then - I dont know why I was under the impression that you setup ranking for the ITSM applications - must have read something incorrectly somewhere. On Mon, Nov 24, 2014 at 2:55 PM, Chetan Shinde chetanshi...@gmail.com wrote: ** Server grouping / ranking is configured at the AR server level wherein only the operations are considered and not the ITSM applications to be part of it. Operations like admin, escalation, email engine, cmdb engine etc are part of the ranking form. There is no configuration for ITSM applications in server group. Any request coming from the enduser for the ITSM applications will be considered as a normal transaction to the database. If I remember correctly in the recent versions the servergroup name in the AR configuration does not have much significance. So the type of routing (round-robin, capacity,etc) defined in the Loadbalancer will help the request to route to the particular AR server and then the database operation will be performed on it. Hope this helps. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:12 PM, BradRemedy bradrem...@gmail.com wrote: ** Hi We are busy with our version 8 project and we are setting up a server group environment that will have 3 servers in it. Of the 3 servers in the server group, 1 will be a dedicated Admin server. Our plan is to have a load balancer that will direct traffic to the 2 remedy ITSM servers in the server group however we just want to confirm some things that we cannot seem to find in any of the documentation. We are a worried about the need for a load balancer with a server group. If the servers in a server group are both configured in the ranking form to handle separate ITSM applications, how will that ranking be affected by the load balancer? For example, if the one sever is configured to handle incidents and the second server is configured to handle Change Requests, how will the remedy server group handle if the load balancer sends a incident request to the second server? The load balancer is configured to point to each of the individual servers and not the server group name which doesn't make sense when you take the ranking form into consideration. Any advice would be appreciated. Cheers Brad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4794 / Virus Database: 4189/8605 - Release Date: 11/21/14 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Server groups with Load balancer
Loadbalancer will direct traffic to the various MT servers and the to the application servers If only 2 is customer facing pp servers then only those 2 will be added to your LB configuration make sure you have the Lifespan setting enabled in your midtiers You will no longer need the sticky bit on the LB between your MT and ARServers On Mon, Nov 24, 2014 at 7:24 AM, BradRemedy bradrem...@gmail.com wrote: ** Hi William Yes thanks - I am going through the docs now. We will have separate web servers that will be load balanced to the application servers. On Mon, Nov 24, 2014 at 3:18 PM, William Rentfrow wrentf...@stratacominc.com wrote: ** Make sure you download and thoroughly read the install/config guide for server groups well before you get started. There are a few things in there that can trip you up the first time too, especially the parts about the secondary installs on the 2nd and 3rd servers for the applications, etc. After you've been through it a few times it's pretty straight forward. Also - are you having separate MT boxes? Or are they on the same box as the servers? That can add some complexity depending on how you're doing it etc. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Chetan Shinde *Sent:* Monday, November 24, 2014 7:04 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Server groups with Load balancer ** Yes correct. So once you install the server in server group mode, the ranking form will be populated with the records for the operations that can be ranked and the count should be 13 in all. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:30 PM, BradRemedy bradrem...@gmail.com wrote: ** Hi Ok that makes sense then - so the server group ranking is on the AR Server level and not the ITSM applications level. That would explain the need for a load balancer then - I dont know why I was under the impression that you setup ranking for the ITSM applications - must have read something incorrectly somewhere. On Mon, Nov 24, 2014 at 2:55 PM, Chetan Shinde chetanshi...@gmail.com wrote: ** Server grouping / ranking is configured at the AR server level wherein only the operations are considered and not the ITSM applications to be part of it. Operations like admin, escalation, email engine, cmdb engine etc are part of the ranking form. There is no configuration for ITSM applications in server group. Any request coming from the enduser for the ITSM applications will be considered as a normal transaction to the database. If I remember correctly in the recent versions the servergroup name in the AR configuration does not have much significance. So the type of routing (round-robin, capacity,etc) defined in the Loadbalancer will help the request to route to the particular AR server and then the database operation will be performed on it. Hope this helps. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:12 PM, BradRemedy bradrem...@gmail.com wrote: ** Hi We are busy with our version 8 project and we are setting up a server group environment that will have 3 servers in it. Of the 3 servers in the server group, 1 will be a dedicated Admin server. Our plan is to have a load balancer that will direct traffic to the 2 remedy ITSM servers in the server group however we just want to confirm some things that we cannot seem to find in any of the documentation. We are a worried about the need for a load balancer with a server group. If the servers in a server group are both configured in the ranking form to handle separate ITSM applications, how will that ranking be affected by the load balancer? For example, if the one sever is configured to handle incidents and the second server is configured to handle Change Requests, how will the remedy server group handle if the load balancer sends a incident request to the second server? The load balancer is configured to point to each of the individual servers and not the server group name which doesn't make sense when you take the ranking form into consideration. Any advice would be appreciated. Cheers Brad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4794 / Virus Database: 4189/8605 - Release Date: 11/21/14 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access
Remedy Test Plan
Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
