Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Lisa, On the server where you are installing, set the Folder View to Show hidden files, folders and drives Open C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp Clear the Temp folder. Unzip the zipped install file again and run the install. Thank you, Sandra Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:28 PM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Thanks Sandra, I did this and have plenty of space on my C drive (over 4GB) and on my D drive (where I'm installing to - which is about 30GB of space). It's so weird. My other server is pretty much identical to this one and it's upgrading just fine. At the Install/Upgrade selection panel it says: You have 0MB of space available on the current drive (which is my D drive). Strange. Where is it finding that I only have 0MB of free disk space? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS Sent: Tuesday, December 23, 2014 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, On the server where you are installing, set the Folder View to Show hidden files, folders and drives Open C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp Clear the Temp folder. Unzip the zipped install file again and run the install. Thank you, Sandra Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:28 PM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Could it be your Database? The drive your DB is located on? Claire -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Thanks Sandra, I did this and have plenty of space on my C drive (over 4GB) and on my D drive (where I'm installing to - which is about 30GB of space). It's so weird. My other server is pretty much identical to this one and it's upgrading just fine. At the Install/Upgrade selection panel it says: You have 0MB of space available on the current drive (which is my D drive). Strange. Where is it finding that I only have 0MB of free disk space? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS Sent: Tuesday, December 23, 2014 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, On the server where you are installing, set the Folder View to Show hidden files, folders and drives Open C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp Clear the Temp folder. Unzip the zipped install file again and run the install. Thank you, Sandra Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:28 PM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
When you say: updating the TEMP environment which I have done What exactly did you do? I get the 0 MB thing almost every time I have a new server with the TEMP environment variable set to the USER directory on C: So I go into the System Properties and reset the TEMP and TMP variables to D:\temp (after creating D:\temp). Then log out and log back in and try the installer again. On Dec 23, 2014, at 01:41 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Could it be your Database? The drive your DB is located on? Claire -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Thanks Sandra, I did this and have plenty of space on my C drive (over 4GB) and on my D drive (where I'm installing to - which is about 30GB of space). It's so weird. My other server is pretty much identical to this one and it's upgrading just fine. At the Install/Upgrade selection panel it says: You have 0MB of space available on the current drive (which is my D drive). Strange. Where is it finding that I only have 0MB of free disk space? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS Sent: Tuesday, December 23, 2014 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, On the server where you are installing, set the Folder View to Show hidden files, folders and drives Open C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp Clear the Temp folder. Unzip the zipped install file again and run the install. Thank you, Sandra Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:28 PM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Hi Lisa, I know I have seen this in the past and I think I resolved it by running the install as an administrator. I had to right click on the install file and choose run as administrator. I'm pretty sure that's what fixed it for me but it's been a while so I could be wrong. HTH Todd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Thanks Sandra, I did this and have plenty of space on my C drive (over 4GB) and on my D drive (where I'm installing to - which is about 30GB of space). It's so weird. My other server is pretty much identical to this one and it's upgrading just fine. At the Install/Upgrade selection panel it says: You have 0MB of space available on the current drive (which is my D drive). Strange. Where is it finding that I only have 0MB of free disk space? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS Sent: Tuesday, December 23, 2014 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, On the server where you are installing, set the Folder View to Show hidden files, folders and drives Open C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp Clear the Temp folder. Unzip the zipped install file again and run the install. Thank you, Sandra Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:28 PM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
I did a run as administrator and still got the same error. I'm wondering if I need to reboot the server? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Tuesday, December 23, 2014 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Hi Lisa, I know I have seen this in the past and I think I resolved it by running the install as an administrator. I had to right click on the install file and choose run as administrator. I'm pretty sure that's what fixed it for me but it's been a while so I could be wrong. HTH Todd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Thanks Sandra, I did this and have plenty of space on my C drive (over 4GB) and on my D drive (where I'm installing to - which is about 30GB of space). It's so weird. My other server is pretty much identical to this one and it's upgrading just fine. At the Install/Upgrade selection panel it says: You have 0MB of space available on the current drive (which is my D drive). Strange. Where is it finding that I only have 0MB of free disk space? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS Sent: Tuesday, December 23, 2014 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, On the server where you are installing, set the Folder View to Show hidden files, folders and drives Open C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp Clear the Temp folder. Unzip the zipped install file again and run the install. Thank you, Sandra Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:28 PM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Just to confirm, did you extract the install files before running the installer? I have seen this when you open the downloaded zipped file directly by double clicking and running the installer? Try this, Right click downloaded zip file and extract using winzip or any other third party utility to a folder on your d drive. This will extract all files to the directory specified. Run the installer from there --- Original Message --- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil Sent: December 23, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Hi Scott! That's exactly what I did. (I researched the ARSList and BMC Communities and found this as well). I still get this 0MB error. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, December 23, 2014 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space ** When you say: updating the TEMP environment which I have done What exactly did you do? I get the 0 MB thing almost every time I have a new server with the TEMP environment variable set to the USER directory on C: So I go into the System Properties and reset the TEMP and TMP variables to D:\temp (after creating D:\temp). Then log out and log back in and try the installer again. On Dec 23, 2014, at 01:41 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Could it be your Database? The drive your DB is located on? Claire -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Thanks Sandra, I did this and have plenty of space on my C drive (over 4GB) and on my D drive (where I'm installing to - which is about 30GB of space). It's so weird. My other server is pretty much identical to this one and it's upgrading just fine. At the Install/Upgrade selection panel it says: You have 0MB of space available on the current drive (which is my D drive). Strange. Where is it finding that I only have 0MB of free disk space? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS Sent: Tuesday, December 23, 2014 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, On the server where you are installing, set the Folder View to Show hidden files, folders and drives Open C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp Clear the Temp folder. Unzip the zipped install file again and run the install. Thank you, Sandra Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:28 PM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Hi Anish! I did not run the installer from the zip file. I open up the zip file and take the disk1 folder and move it under the D: drive and then double click on the setup file. Maybe I just need to uninstall 7.6.04 sp4 and just install a fresh 8.1 sp2. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anish Karkare 2 Sent: Tuesday, December 23, 2014 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Just to confirm, did you extract the install files before running the installer? I have seen this when you open the downloaded zipped file directly by double clicking and running the installer? Try this, Right click downloaded zip file and extract using winzip or any other third party utility to a folder on your d drive. This will extract all files to the directory specified. Run the installer from there --- Original Message --- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil Sent: December 23, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Is your server a virtual server? If so, I have run into troubles installing if I run it through a Remote Desktop Connection. I have had to use the VM client to connect into the server. Just a thought in case it helps. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I did a run as administrator and still got the same error. I'm wondering if I need to reboot the server? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Tuesday, December 23, 2014 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Hi Lisa, I know I have seen this in the past and I think I resolved it by running the install as an administrator. I had to right click on the install file and choose run as administrator. I'm pretty sure that's what fixed it for me but it's been a while so I could be wrong. HTH Todd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Thanks Sandra, I did this and have plenty of space on my C drive (over 4GB) and on my D drive (where I'm installing to - which is about 30GB of space). It's so weird. My other server is pretty much identical to this one and it's upgrading just fine. At the Install/Upgrade selection panel it says: You have 0MB of space available on the current drive (which is my D drive). Strange. Where is it finding that I only have 0MB of free disk space? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS Sent: Tuesday, December 23, 2014 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, On the server where you are installing, set the Folder View to Show hidden files, folders and drives Open C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp Clear the Temp folder. Unzip the zipped install file again and run the install. Thank you, Sandra Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:28 PM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Hmmm, that's all correct, VM and using Remote Desktop connection. I'll see if I can get a VM client to use. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Tuesday, December 23, 2014 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Is your server a virtual server? If so, I have run into troubles installing if I run it through a Remote Desktop Connection. I have had to use the VM client to connect into the server. Just a thought in case it helps. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I did a run as administrator and still got the same error. I'm wondering if I need to reboot the server? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Tuesday, December 23, 2014 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Hi Lisa, I know I have seen this in the past and I think I resolved it by running the install as an administrator. I had to right click on the install file and choose run as administrator. I'm pretty sure that's what fixed it for me but it's been a while so I could be wrong. HTH Todd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Thanks Sandra, I did this and have plenty of space on my C drive (over 4GB) and on my D drive (where I'm installing to - which is about 30GB of space). It's so weird. My other server is pretty much identical to this one and it's upgrading just fine. At the Install/Upgrade selection panel it says: You have 0MB of space available on the current drive (which is my D drive). Strange. Where is it finding that I only have 0MB of free disk space? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS Sent: Tuesday, December 23, 2014 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, On the server where you are installing, set the Folder View to Show hidden files, folders and drives Open C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp Clear the Temp folder. Unzip the zipped install file again and run the install. Thank you, Sandra Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:28 PM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Lisa, Change you Environment Variable TEMP (%TEMP%) to C:\TEMP It doesn't like it if there are spaces in the path Gregory Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
ITSM Support Groups
What is the difference between obsolete and offline in ITSM 8.1? I need to allow the tickets assigned to the group to be completed without allowing any more tickets to be assigned to the group. Any suggestions? Thanks everyone that is still stuck working this week. :-) Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
This may or may not be helpful in your situation. When we experienced this issue we were running a Windows 2012 server and it had to do with admin permissions and I had to right-click on the cmd installer batch file and choose run as admin and then the problem went away. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 Talent is a Gift; But Character is a Choice. -Matt Grotewold- -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Givens, Gregory CTR NPC, Pers 54 Sent: Tuesday, December 23, 2014 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, Change you Environment Variable TEMP (%TEMP%) to C:\TEMP It doesn't like it if there are spaces in the path Gregory Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
That's under User Variables correct? I tried D:\TEMP, I'll try C:\TEMP, but I think I'll probably get the same error. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Givens, Gregory CTR NPC, Pers 54 Sent: Tuesday, December 23, 2014 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, Change you Environment Variable TEMP (%TEMP%) to C:\TEMP It doesn't like it if there are spaces in the path Gregory Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Support Groups
Brian, I'm pretty sure that this has not changed in 8.1, but in 7.6, the Config guide says: Obsolete - Record is no longer used but it is kept in the system for reference. The record should not be deleted. It is no longer available for selection. Offline - Record has been taken out of Enabled status for a period of time with the intent of enabling it again in the future. The record is no longer available for selection. HTH Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Tuesday, December 23, 2014 11:39 AM To: arslist@ARSLIST.ORG Subject: ITSM Support Groups ** What is the difference between obsolete and offline in ITSM 8.1? I need to allow the tickets assigned to the group to be completed without allowing any more tickets to be assigned to the group. Any suggestions? Thanks everyone that is still stuck working this week. :-) Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.commailto:bgoralc...@gmail.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Personally I would do the install like this ... Shift Right-Click on the Disk1 folder you extracted to the D drive and choose Open command Window here In the command prompt do: SET TEMP=D:\TEMP SET TMP=D:\TEMP setup.cmd This will set the environment to the temp folder you want the install to use and will also run the install as admin. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Hi Anish! I did not run the installer from the zip file. I open up the zip file and take the disk1 folder and move it under the D: drive and then double click on the setup file. Maybe I just need to uninstall 7.6.04 sp4 and just install a fresh 8.1 sp2. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anish Karkare 2 Sent: Tuesday, December 23, 2014 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Just to confirm, did you extract the install files before running the installer? I have seen this when you open the downloaded zipped file directly by double clicking and running the installer? Try this, Right click downloaded zip file and extract using winzip or any other third party utility to a folder on your d drive. This will extract all files to the directory specified. Run the installer from there --- Original Message --- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil Sent: December 23, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
I updated from D:\TEMP to C:\TEMP and I get the same error (pulling my hair out now.) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Givens, Gregory CTR NPC, Pers 54 Sent: Tuesday, December 23, 2014 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, Change you Environment Variable TEMP (%TEMP%) to C:\TEMP It doesn't like it if there are spaces in the path Gregory Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Support Groups
Leonard, Thanks for the definition. I am looking more from a functional level. I am hoping someone knows a trick to allowing a support group to finish up the open tickets they have but not allow any more tickets to be assigned to the support group. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Tue, Dec 23, 2014 at 3:02 PM, Neely, Leonard lne...@columnit.com wrote: ** Brian, I'm pretty sure that this has not changed in 8.1, but in 7.6, the Config guide says: Obsolete - Record is no longer used but it is kept in the system for reference. The record should not be deleted. It is no longer available for selection. Offline - Record has been taken out of Enabled status for a period of time with the intent of enabling it again in the future. The record is no longer available for selection. HTH *Leonard Neely* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brian Goralczyk *Sent:* Tuesday, December 23, 2014 11:39 AM *To:* arslist@ARSLIST.ORG *Subject:* ITSM Support Groups ** What is the difference between obsolete and offline in ITSM 8.1? I need to allow the tickets assigned to the group to be completed without allowing any more tickets to be assigned to the group. Any suggestions? Thanks everyone that is still stuck working this week. :-) Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Support Groups
Not sure I understand why that wouldn't work. Setting a support group to Offline doesn't alter the visibility of Incidents that are already assigned to that group. So, those incidents should still be visible in the IM Console, and searchable. I does however, prevent that support group from being selected for assignment - Which is what it sounded like you end goal was? Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Tuesday, December 23, 2014 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Support Groups ** Leonard, Thanks for the definition. I am looking more from a functional level. I am hoping someone knows a trick to allowing a support group to finish up the open tickets they have but not allow any more tickets to be assigned to the support group. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.commailto:bgoralc...@gmail.com On Tue, Dec 23, 2014 at 3:02 PM, Neely, Leonard lne...@columnit.commailto:lne...@columnit.com wrote: ** Brian, I'm pretty sure that this has not changed in 8.1, but in 7.6, the Config guide says: Obsolete - Record is no longer used but it is kept in the system for reference. The record should not be deleted. It is no longer available for selection. Offline - Record has been taken out of Enabled status for a period of time with the intent of enabling it again in the future. The record is no longer available for selection. HTH Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Tuesday, December 23, 2014 11:39 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ITSM Support Groups ** What is the difference between obsolete and offline in ITSM 8.1? I need to allow the tickets assigned to the group to be completed without allowing any more tickets to be assigned to the group. Any suggestions? Thanks everyone that is still stuck working this week. :-) Brian Goralczyk Phone 574-643-1144tel:574-643-1144 Email bgoralc...@gmail.commailto:bgoralc...@gmail.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Support Groups
It also prevents the ticket to be updated until the ticket is reassigned. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Tue, Dec 23, 2014 at 4:04 PM, Neely, Leonard lne...@columnit.com wrote: ** Not sure I understand why that wouldn't work. Setting a support group to Offline doesn't alter the visibility of Incidents that are already assigned to that group. So, those incidents should still be visible in the IM Console, and searchable. I does however, prevent that support group from being selected for assignment - Which is what it sounded like you end goal was? *Leonard Neely* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brian Goralczyk *Sent:* Tuesday, December 23, 2014 12:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Support Groups ** Leonard, Thanks for the definition. I am looking more from a functional level. I am hoping someone knows a trick to allowing a support group to finish up the open tickets they have but not allow any more tickets to be assigned to the support group. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Tue, Dec 23, 2014 at 3:02 PM, Neely, Leonard lne...@columnit.com wrote: ** Brian, I'm pretty sure that this has not changed in 8.1, but in 7.6, the Config guide says: Obsolete - Record is no longer used but it is kept in the system for reference. The record should not be deleted. It is no longer available for selection. Offline - Record has been taken out of Enabled status for a period of time with the intent of enabling it again in the future. The record is no longer available for selection. HTH *Leonard Neely* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brian Goralczyk *Sent:* Tuesday, December 23, 2014 11:39 AM *To:* arslist@ARSLIST.ORG *Subject:* ITSM Support Groups ** What is the difference between obsolete and offline in ITSM 8.1? I need to allow the tickets assigned to the group to be completed without allowing any more tickets to be assigned to the group. Any suggestions? Thanks everyone that is still stuck working this week. :-) Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deleting Overlays - Nightmare
Well, when I upgraded our cmdb atrium from 8.0 to 8.1, I have to delete the overlays using the Dev Studio for BMC:CORE and they were restored back to UnModified or Original objects (OOTB). But I have to make sure I have a the db backup, backup of the cmdb and the forms using dev studio in case I have to rollback. So after the overlays were deleted , I was able to patch or upgrade the ATrium to 8.1.1, without any errors. Virgilio ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Before you go bald First check to make sure the temp variable is set. Go to Start Run %TEMP% This should open an explorer window at C:\Temp If it does, check the folder permissions You may need to also set the %TMP% variable Same procedure as the %TEMP% variable Gregory Givens CTR Pers-54 Remedy Admin ITIL Foundation Tel: (901) 874-6957 mailto:gregory.givens@navy.mil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I updated from D:\TEMP to C:\TEMP and I get the same error (pulling my hair out now.) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Givens, Gregory CTR NPC, Pers 54 Sent: Tuesday, December 23, 2014 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, Change you Environment Variable TEMP (%TEMP%) to C:\TEMP It doesn't like it if there are spaces in the path Gregory Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Hi, Although you are running as Administrator have you checked the permissions (write) on the folder where the installer is running from and the intended destination location? Cheers Carl On 24 Dec 2014 04:28, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
call me tomorrow lisa... 8-) On Tue, Dec 23, 2014 at 3:02 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: That's under User Variables correct? I tried D:\TEMP, I'll try C:\TEMP, but I think I'll probably get the same error. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Givens, Gregory CTR NPC, Pers 54 Sent: Tuesday, December 23, 2014 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, Change you Environment Variable TEMP (%TEMP%) to C:\TEMP It doesn't like it if there are spaces in the path Gregory Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Hi Lisa, It sounds to me like someone has set file system quotas on your server. See http://msdn.microsoft.com/en-us/library/windows/desktop/aa365228(v=vs.85).aspx. HTH. Best Regards, Theo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: 24 December 2014 00:16 To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space ** call me tomorrow lisa... 8-) On Tue, Dec 23, 2014 at 3:02 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil mailto:lisa.kemes@dla.mil wrote: That's under User Variables correct? I tried D:\TEMP, I'll try C:\TEMP, but I think I'll probably get the same error. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Givens, Gregory CTR NPC, Pers 54 Sent: Tuesday, December 23, 2014 2:36 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Lisa, Change you Environment Variable TEMP (%TEMP%) to C:\TEMP It doesn't like it if there are spaces in the path Gregory Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 11:28 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same server type and structure). Any ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com mailto:lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
