Re: Upgrading just Mid Tier

[Carl Wilson]

Hi,

One more thing, be sure to rename the file correctly to match your deployment 
structure i.e. "arsys", "midtier", etc before you deploy.

The war file deployment method is preferred if you have installed your own 
version of Tomcat i.e. with the Administration Console options (which don't 
come pre-bundled with the Tomcat deployed by BMC).

 

  _  

 

Kind Regards,

 

Carl Wilson

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: 18 February 2015 23:05
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading just Mid Tier

 

** 

Here is some more info along the line of what LJ suggests.

 

https://communities.bmc.com/message/507632#507632

https://communities.bmc.com/message/386030#386030

 

Jason

 

On Wed, Feb 18, 2015 at 1:15 PM, LJ LongWing  wrote:

** 

John,

Mid-Tier is just a collection of files that is configured to connect to your 
Remedy Server.  The 'WAR' method you mentioned is simply a zip file that gets 
'deployed' by the tomcat/jsp engine.  So, yes...it's easy to upgrade just your 
Mid-Tier to the latest SP/Patch...download the WAR, unzip it to a folder on 
your tomcat server that's parallel to the current install, then, check out the 
config.properties fileI believe that's the one that contains all of the 
config that happens through the config app, copy that ever to your new version 
(or, to ensure you don't loose any new settings, hand jam the changes into the 
new file), then shut down your tomcat, move the new folder into place after 
moving the current folder out, then start tomcat back up and you should be good 
to go

 

Obviously, do this process in a Dev/Test server first to ensure you have the 
steps down before doing it in prod, but it should be a quick down/up process 
with minimal down time.

 

On Wed, Feb 18, 2015 at 2:04 PM, Reiser, John J  wrote:

** 

Hello Listers,

 

Is there an alternate method to get Mid Tier up to 8.1.02 from 8.1.00 without 
rerunning the whole installation?

I’m trying to minimize down time and have had problems with the installer 
before due to draconian OS restrictions.

I’ve heard of using the .war file but I don’t know if that is an approved 
method, plus I’ve never done anything like that before.

 

Thank you,

--- 
John J. Reiser 
Building 760-J202
Remedy Developer/Administrator 

Senior Software Development Analyst 
Lockheed Martin - MST Moorestown Region
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

 

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

SOLVED: ITSM 764 Upgrade Port Issue

[Frank Caruso]

The issue was with the ARSystemInstalledConfiguration.xml file in the ARSystem 
folder. Somehow it was corrupted. I copied the file from another server and 
updated a few of the server references and the installer finally worked.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Remedy Admin/Developer Position

[William Theis]

Hey everyone, 

Sorry to bother you all, but I'm having some difficulty filling a Remedy Admin 
position I have available in St. Louis, MO or Denver, CO and was referred to 
this list as a resource.

If any of you are interested or know someone who would be, feel free to let me 
know! I've attached the description below. Thanks! 

Title: Remedy Admin
Location: St. Louis, MO or Denver, CO

Requirements:
•   Remedy Admin/Engineer
o   Fluent in the Remedy IDE for system configuration changes
o   Knowledge of Remedy’s backend
   SQL and Database (Oracle preferred) experience
   Knowledge of ETL practices and external integrations
   Understanding of Remedy Web Services
o   Knowledge of Remedy forms and data extraction/reporting
o   Understanding of ITIL principles
o   Experience with Remedy Administrative functions
   User and group maintenance
   Updates to CTIs and other form/data changes


Day-to-Day:
Insight Global is looking for a Remedy Admin to join one of our Telecom 
clients. This person will be working on a team of 3 other Remedy Admins and is 
being brought on specifically for day-to-day operational help as the team has 
too much work between the three of them currently. This client will be working 
across 15 or so project simultaneously to support an existing Remedy 
environment. Daily duties include making changes to accounts, configuring 
forms, and translating existing tickets from another Remedy system into their 
own environment.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy Admin/Developer Position

[Serouche Rahimpour]

Hi

As a global company would you consist applications from Europe?
Thanks

Best regards
Serouche Rahimpour


 Original message 
From: William Theis
Date:19/02/2015 18:44 (GMT+01:00)
To: arslist@ARSLIST.ORG
Subject: Remedy Admin/Developer Position

Hey everyone,

Sorry to bother you all, but I'm having some difficulty filling a Remedy Admin 
position I have available in St. Louis, MO or Denver, CO and was referred to 
this list as a resource.

If any of you are interested or know someone who would be, feel free to let me 
know! I've attached the description below. Thanks!

Title: Remedy Admin
Location: St. Louis, MO or Denver, CO

Requirements:
•   Remedy Admin/Engineer
o   Fluent in the Remedy IDE for system configuration changes
o   Knowledge of Remedy’s backend
   SQL and Database (Oracle preferred) experience
   Knowledge of ETL practices and external integrations
   Understanding of Remedy Web Services
o   Knowledge of Remedy forms and data extraction/reporting
o   Understanding of ITIL principles
o   Experience with Remedy Administrative functions
   User and group maintenance
   Updates to CTIs and other form/data changes


Day-to-Day:
Insight Global is looking for a Remedy Admin to join one of our Telecom 
clients. This person will be working on a team of 3 other Remedy Admins and is 
being brought on specifically for day-to-day operational help as the team has 
too much work between the three of them currently. This client will be working 
across 15 or so project simultaneously to support an existing Remedy 
environment. Daily duties include making changes to accounts, configuring 
forms, and translating existing tickets from another Remedy system into their 
own environment.

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Issue in approval mappings

[Mohammed Khalil (Technosys Limited)]

Hi,

 

What version are you running? If its 7.6.04, then there may be some hotfixes 
from BMC.

 

Best regards,

 

Khalil

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Aisha Razvi
Sent: 19 February 2015 17:58
To: arslist@ARSLIST.ORG
Subject: Issue in approval mappings

 

** 

Hi ,

We have a customized class Emergency Immediate whose workflow is similar to 
Latent class . Closedown approvals are not reflecting even though approval 
mappings are created. Please suggest on the same.

Thanks

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Issue in approval mappings

[Aisha Razvi]

Hi ,
We have a customized class Emergency Immediate whose workflow is similar to
Latent class . Closedown approvals are not reflecting even though approval
mappings are created. Please suggest on the same.
Thanks

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy Admin/Developer Position

[Amareswar Panuganti]

Hi Will,
  Is this position available for Crop to Crop? If yes please give
me a call at 408-660-0700 to have quick chat. Am currently working at St
Louis Mo.

Thanks,
Amar.

On Thursday, February 19, 2015, William Theis 
wrote:

> Hey everyone,
>
> Sorry to bother you all, but I'm having some difficulty filling a Remedy
> Admin position I have available in St. Louis, MO or Denver, CO and was
> referred to this list as a resource.
>
> If any of you are interested or know someone who would be, feel free to
> let me know! I've attached the description below. Thanks!
>
> Title: Remedy Admin
> Location: St. Louis, MO or Denver, CO
>
> Requirements:
> •   Remedy Admin/Engineer
> o   Fluent in the Remedy IDE for system configuration changes
> o   Knowledge of Remedy’s backend
>    SQL and Database (Oracle preferred) experience
>    Knowledge of ETL practices and external integrations
>    Understanding of Remedy Web Services
> o   Knowledge of Remedy forms and data extraction/reporting
> o   Understanding of ITIL principles
> o   Experience with Remedy Administrative functions
>    User and group maintenance
>    Updates to CTIs and other form/data changes
>
>
> Day-to-Day:
> Insight Global is looking for a Remedy Admin to join one of our Telecom
> clients. This person will be working on a team of 3 other Remedy Admins and
> is being brought on specifically for day-to-day operational help as the
> team has too much work between the three of them currently. This client
> will be working across 15 or so project simultaneously to support an
> existing Remedy environment. Daily duties include making changes to
> accounts, configuring forms, and translating existing tickets from another
> Remedy system into their own environment.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Engage 2015 Call for Papers

[LJ LongWing]

I wanted to let you know the topic I decided to submitI unfortunately
didn't take any of your suggestions.  My topic submission this year was
titled "Consuming Restful API with Vendor Forms", the ability to display
data in your Remedy server dynamically through Restful API calls and never
actually store it in your server :)I'll let you know if I get selected
to present, and if I can get funding to get there :D

On Mon, Feb 2, 2015 at 8:04 AM, Tommy Morris 
wrote:

> **
>
> Is there a solution for printing from the web client yet? That might be a
> good topic to bring up especially for those of us who are trying to justify
> getting away from the User Tool.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *David Charters
> *Sent:* Friday, January 30, 2015 9:30 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Engage 2015 Call for Papers
>
>
>
> **
>
> I think  making it configurable to fit the clients module  is best.
>
> I just might have my team code this and release a beta on it. Would you
> guys be interested in testing it?
>
>
>
>
>
>
>
>
>
> Sent from Samsung tablet.
>
>
>
>  Original message 
> From: "Grassi, Christopher" 
> Date: 01/30/2015 17:23 (GMT-05:00)
> To: arslist@ARSLIST.ORG
> Subject: Re: Engage 2015 Call for Papers
>
> **
>
> +1 to Jon
>
> Chris Grassi
>
> +44 750658 3977
>
> Sent from my iPhone
>
>
> On 30 Jan 2015, at 02:14, John Sundberg 
> wrote:
>
>  **
>
> How about building a Kanban for managing (your) tickets in a state.
>
>
>
> You could make it very generic…
>
>
>
> Config:
>
> What table.
>
> What query.
>
> What field is state.
>
> What field(s) represent the description.
>
>
>
>
>
>
>
> -John
>
>
>
> On Thu, Jan 29, 2015 at 3:17 PM, LJ LongWing 
> wrote:
>
> **
>
> heheheheh, I'm not re-creating the user tool folks.:)
>
>
>
> On Thu, Jan 29, 2015 at 1:48 PM, Andrew Hicox  wrote:
>
> **
>
> An aruser client ... that works as an app on iOS and Android :-)
>
> Actually,  it'd be kinda crazy if bmc wasn't working on something like
> that already (I hope)
>
> On Jan 29, 2015 2:41 PM, "Sanford, Claire" <
> claire.sanf...@memorialhermann.org> wrote:
>
> **
>
> LJ –
>
>
>
> Make us a new user tool!!
>
>
>
> 
>
>
>
> Claire
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Thursday, January 29, 2015 2:18 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Engage 2015 Call for Papers
>
>
>
> **
>
> Hello ARSList, I have a question for you.
>
>
>
> Some of you know me personally, others just through the list.  My passions
> lie in the extending of Remedy through API programmingI'm looking for a
> topic for this years Engage and I wanted to take some suggestions from
> users to see what topics I might be able to develop and present.  The call
> for papers just came out today
>
>
>
>
> https://communities.bmc.com/community/engage/blog/2015/01/29/bmc-engage-2015--call-for-papers-window-now-open
>
>
>
> and I would like to submit a topic this year that is other than my own
> designthoughts?
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
>
> --
>
> *John Sundberg*
>
> *Kinetic Data, Inc.*
>
> *"Your business. Your process."*
>
>
>
> 651-556-0930 I john.sundb...@kineticdata.com
>
> www.kineticdata.com I community.kineticdata.com
>
>
>
>
>
>
>  _ARSlist: "Where the Answers Are" and have
> been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Win 2008 Update Broke Mid-Tier

[Scott Hallenger]

Hi, we just did an in-place upgrade of our 2003  ITSM 7.1 remedy environment to 
win 2008. Everything worked fine system was running great, then we accepted the 
windows updates and it broke the mid-tier. We can no longer access it. Has 
anyone else run into this issue. Now I'm getting:
"You are not authorized to view this page"... 
Has anyone else had this issue in doing this type of upgrade. & yes I know its 
unsupported..


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Remedy Upgrade - Suggestions required.

[Karthick S]

We are planning to do an upgrade in Remedy, please provide your suggestions
on this.



Our current remedy environment is 7.1 Version and it's database version is
SQL 2005.

We are planning for an upgrade it to latest version 8.1.02 version.

We have planned in 2 sections, first upgrading Remedy 7.1 to 7.6.04 and
then to 7.6.04 to 8.1.02.



We have a new test server which is Windows Server 2012 R2 64 Bit and SQL
Server 2014 64 Bit Enterprise Edition.



We have planned to take a backup copy of AR System DB from production
server which has DB version 2005 and copied into 2014 SQL DB version, from
their we can perform the upgrade.

Is it possible, please let me know.?



Or creating a test DB at 2005 SQL version, start the upgrade in Windows
Server 2012 R2 64 Bit and point it to test DB (2005 SQL version) and later
on moving the DB instance from 2005 SQL DB to 2014 SQL DB.







*Regards,*

*Karthick Sundararajan*

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy Admin/Developer Position

[Prashant Gupta]

hi William,

I am interested for this remedy profile.PFA my updated resume.

email id:prashant202...@gmail.com
mobile:9582128215

Regards,

Prashant gupta

On Thu, Feb 19, 2015 at 11:04 PM, William Theis <
will.th...@insightglobal.net> wrote:

> Hey everyone,
>
> Sorry to bother you all, but I'm having some difficulty filling a Remedy
> Admin position I have available in St. Louis, MO or Denver, CO and was
> referred to this list as a resource.
>
> If any of you are interested or know someone who would be, feel free to
> let me know! I've attached the description below. Thanks!
>
> Title: Remedy Admin
> Location: St. Louis, MO or Denver, CO
>
> Requirements:
> •   Remedy Admin/Engineer
> o   Fluent in the Remedy IDE for system configuration changes
> o   Knowledge of Remedy’s backend
>    SQL and Database (Oracle preferred) experience
>    Knowledge of ETL practices and external integrations
>    Understanding of Remedy Web Services
> o   Knowledge of Remedy forms and data extraction/reporting
> o   Understanding of ITIL principles
> o   Experience with Remedy Administrative functions
>    User and group maintenance
>    Updates to CTIs and other form/data changes
>
>
> Day-to-Day:
> Insight Global is looking for a Remedy Admin to join one of our Telecom
> clients. This person will be working on a team of 3 other Remedy Admins and
> is being brought on specifically for day-to-day operational help as the
> team has too much work between the three of them currently. This client
> will be working across 15 or so project simultaneously to support an
> existing Remedy environment. Daily duties include making changes to
> accounts, configuring forms, and translating existing tickets from another
> Remedy system into their own environment.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


Resume_PrashantGupta_ApplicationDeveloper(1).doc
Description: MS-Word document