Re: 8.1 Wiping out Relationships when a CI is Moved to In Inventory

[Rick Cook]

If a CI is In Inventory, it's not deployed, and to BMC, it is still owned,
managed, and controlled by the company, not a group individual.  I believe
you can set a default owner group for CIs in that status.

Rick
On Mar 6, 2015 12:39 PM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" <
lisa.kemes@dla.mil> wrote:

> I'm surprised that nobody else is feeling any struggles to the new 8.1 OOB
> workflow that deletes all People relationships when a CI is moved to In
> Inventory.  Surely (don't call me Shirley!) the CI is still supported by or
> owned by a Support Group or Organization and this usually doesn't go away
> if In Inventory does it?  Our customer is requesting that these
> relationships do not get touched when a CI is moved to In Inventory.
>
> Do most people just not use In Inventory?  It's really horrible and has
> caused lots of problems for us.  We have fixed many bugs for BMC on our own
> in relation to this.
>
> My previous Post:
> Does anyone else struggle with this in 8.1?  Why would all relationships
> get wiped out when a CI is moved to In Inventory?
>
> Lisa Kemes
> Remedy Consultant
> Dev Technology Group
> DLA Office: (717) 770-6437
> Cell Phone: (717) 602-9460
> lisa.ke...@devtechnology.com
>
>
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AST:BulkUpdate-Display

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I updated the Asset Table on this form to include a field that is now on the 
Attributes form.  How in the world can I get this same field added to this 
table?  It seems like I can only choose from the fields off of the 
BMC.CORE:BMC_BaseElement table.

Has anyone figured this out?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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8.1 Wiping out Relationships when a CI is Moved to In Inventory

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I'm surprised that nobody else is feeling any struggles to the new 8.1 OOB 
workflow that deletes all People relationships when a CI is moved to In 
Inventory.  Surely (don't call me Shirley!) the CI is still supported by or 
owned by a Support Group or Organization and this usually doesn't go away if In 
Inventory does it?  Our customer is requesting that these relationships do not 
get touched when a CI is moved to In Inventory.

Do most people just not use In Inventory?  It's really horrible and has  caused 
lots of problems for us.  We have fixed many bugs for BMC on our own in 
relation to this.  

My previous Post:
Does anyone else struggle with this in 8.1?  Why would all relationships get 
wiped out when a CI is moved to In Inventory? 

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Naked ARS (was: The ~! for filter names)

[Andrew Hicox]

AMEN!

I can't belive how short sighted bmc has become in regard to pushing
itsm/cmdb and the rest of the licensed oob apps. Especially at the expense
of pushing out custom development (essentially not supporting it).

The true irony, in my opinion, is that in the decade+ that we've been
struggling with converting the aruser GUI paradigm to a Web interface, the
world has come full circle.

Today, it's all mobile apps, and Web interfaces are on the way out. Static
dimension, single window grid layouts are back in a huge way.

I know what I could do with a naked arserver, and an aruser client that
works on ios and android. With a few tweaks to the GUI elements to make
them mobile friendly and client side plug-ins to give access to the camera,
accelerometer, messaging framework and the rest ...

holy moses, I know exactly what I could do with that! Change the world.
That's what.
On Mar 6, 2015 11:42 AM, "Ray Gellenbeck" 
wrote:

> Thanks.  The whole point was that some people don't even KNOW that the
> engine is, well, an engine unto itself.  There seems to be a trend
> (marketing?) to present the image that Remedy is ONLY CMDB/ITSM.
>
> It's always challenging to explain to customers that those are just apps
> running on a (very nice) workflow engine underneath.  I'm all for canned
> apps where they make sense.  Ease of upgrade path, support, etc etc.
> However, small steps seem to keep happening in the product evolution over
> the last few versions to slowly close off the "custom-build" path and I'd
> just like to ask for the server/engine to be made available *without* the
> suite.  As great (or not great) as anyone might feel the suite is, there
> are plenty out there who want something simpler, or more modular, or
> (insert complaint here).  It's part of why other products (especially those
> that start with S and end with W) get a lot of migration.  There needs to
> be more flexibility.
>
> It also lets you push back on customizers from a support perspective.  It
> won't be quite as ridiculous to have support tell you "that's been
> customized, we don't support it" because if you want custom, you should buy
> the naked product and build your own.
>
> I'm not pretending it's is any big magical answer.  The request was really
> just to speak to a mindset to say "quit forcing one solution as if it is
> the right answer for everyone.  Bring back some choice."  Now if you've
> pitched "Galileo" (ITSM/CMDB v9) to customers and they don't like it, make
> this Plan B, a workflow engine platform where you can "roll your own."
> Plenty won't like that either, but some do already and others will going
> forward, and it would be nice not to have to install all the ITSM
> "spagetti" if it's not going to be used.
>
> Make a modular installer where base is ONLY the engine and User/Group
> tables.  Add some option checkboxes for Email Engine, Mid-Tier,
> Preferences, and other "foundation" elements some will still want in a
> custom build, BUT OTHERS WON'T.
>
> 15 up-votes so far in just a couple days.  I think I hit a nerve ;)
> (/endsoapbox)
>
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Naked ARS (was: The ~! for filter names)

[Ray Gellenbeck]

Per Misi's post earlier in an old/unrelated thread (copy/pasted)...

Here is the link for Naked Remedy: https://communities.bmc.com/ideas/9432
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Re: Function: Convert String to Integer

[Misi Mladoniczky]

Hi,

No it did not.

The problem was in searches etc where you could get a type mismatch.
Set-Fields assignments this has always worked.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Ok, but in "the old days", didn't that toss up a mismatch error?  Did they add
> some intelligence/library behind the scenes?
>
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Re: Naked ARS (was: The ~! for filter names)

[Lucero, Michelle]

Hi, Ray:

Can you repost the link here for your idea?  If I haven't already, I will 
definitely vote it up.

Michelle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
Sent: Friday, March 06, 2015 11:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Naked ARS (was: The ~! for filter names)

Thanks.  The whole point was that some people don't even KNOW that the engine 
is, well, an engine unto itself.  There seems to be a trend (marketing?) to 
present the image that Remedy is ONLY CMDB/ITSM.

It's always challenging to explain to customers that those are just apps 
running on a (very nice) workflow engine underneath.  I'm all for canned apps 
where they make sense.  Ease of upgrade path, support, etc etc.  However, small 
steps seem to keep happening in the product evolution over the last few 
versions to slowly close off the "custom-build" path and I'd just like to ask 
for the server/engine to be made available *without* the suite.  As great (or 
not great) as anyone might feel the suite is, there are plenty out there who 
want something simpler, or more modular, or (insert complaint here).  It's part 
of why other products (especially those that start with S and end with W) get a 
lot of migration.  There needs to be more flexibility.

It also lets you push back on customizers from a support perspective.  It won't 
be quite as ridiculous to have support tell you "that's been customized, we 
don't support it" because if you want custom, you should buy the naked product 
and build your own.

I'm not pretending it's is any big magical answer.  The request was really just 
to speak to a mindset to say "quit forcing one solution as if it is the right 
answer for everyone.  Bring back some choice."  Now if you've pitched "Galileo" 
(ITSM/CMDB v9) to customers and they don't like it, make this Plan B, a 
workflow engine platform where you can "roll your own."  Plenty won't like that 
either, but some do already and others will going forward, and it would be nice 
not to have to install all the ITSM "spagetti" if it's not going to be used.

Make a modular installer where base is ONLY the engine and User/Group tables.  
Add some option checkboxes for Email Engine, Mid-Tier, Preferences, and other 
"foundation" elements some will still want in a custom build, BUT OTHERS WON'T.

15 up-votes so far in just a couple days.  I think I hit a nerve ;)
(/endsoapbox)

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Re: Requirements Doc

[Richter, Howard (CEI - Atlanta)]

Let me dig through my archives this weekend. I took my tests back in 2000.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, March 06, 2015 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Requirements Doc

**
Howard,
That would be awesome if you had that sort of thing laying aroundexactly 
what I'm looking for :)

On Fri, Mar 6, 2015 at 10:46 AM, Richter, Howard (CEI - Atlanta) 
mailto:howard.rich...@coxinc.com>> wrote:
**
One of the tests I took, was to build a record data base. Yes I said record.

I remember it had to have the speed (33.3/78/45), all the info on the album, 
the ability to import from the record DB that was on line). Also be usable with 
the old palm pilot interface.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, March 06, 2015 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Requirements Doc

**

I always used to assign new developers to build a bug tracking application.

Rick
On Mar 6, 2015 9:36 AM, "Ben Cantatore" 
mailto:ben.cantat...@bedbath.com>> wrote:
** LJ,

I'm not sure if this is something you're looking for, but I currently have an 
enhancement request from one of my users to modify the email function (located 
under function on left side navigation panel) in tickets to allow for canned 
messages.  Many teams that are fulfilling requests have messages to send 
formatted in a specific way with a specific message and want to send during the 
setup/completion of the requests.

So the idea would be to create a form where the various teams can add/modify 
their canned messages and then have it selectable from a menu on the email 
dialog box.

In this example, your junior develop would have to create a form, menu, active 
links and buttons.  I think I recall you have a custom environment so add 
dialog box and maybe tack on the actual email function if you want to ramp up 
the difficulty level.




[cid:image001.png@01D0580C.C65670F0]
Ben Cantatore
Remedy Product Manager
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802

[LinkedIn]



From:LJ LongWing mailto:lj.longw...@gmail.com>>
To:arslist@ARSLIST.ORG,
Date:03/06/2015 09:58 AM
Subject:Requirements Doc
Sent by:"Action Request System discussion list(ARSList)" 
mailto:arslist@ARSLIST.ORG>>





**
All,
I'm training up a newbie on Remedy Development, and we have reached the point 
where I think he's ready for a 'test'I remember going through my 7.x RAC 
class, and they gave us a small 'requirements doc' for a fairly simple, yet 
complex enough application that needed to be built...the guys that were in the 
class with me all built different applications of course, but they all met the 
application...it was a good exercise and helped hone the blade so to speak on 
all of our skills...I was wondering if anyone happened to have something like 
that laying around that I would be able to use

It doesn't need to be related to any particular industry, etc...just a couple 
of pages of requirements for an app that requires a few forms, and some 
description of functionality, but of course, not how the functionality needs to 
be built

If anyone is willing to send me some stuff, either on or offline, I would 
appreciate it.
_ARSlist: "Where the Answers Are" and have been for 20 years_

"-- CONFIDENTIALITY NOTICE: 
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Re: Requirements Doc

[LJ LongWing]

Yea...but even that would require some sort of 'figuring out' what the
requirements are...I'm looking for a simple defined requirement that he can
translate into a functional application that meets those requirements :)

On Fri, Mar 6, 2015 at 10:42 AM, Rick Cook  wrote:

> **
>
> I always used to assign new developers to build a bug tracking
> application.
>
> Rick
> On Mar 6, 2015 9:36 AM, "Ben Cantatore"  wrote:
>
>> ** LJ,
>>
>> I'm not sure if this is something you're looking for, but I currently
>> have an enhancement request from one of my users to modify the email
>> function (located under function on left side navigation panel) in tickets
>> to allow for canned messages.  Many teams that are fulfilling requests have
>> messages to send formatted in a specific way with a specific message and
>> want to send during the setup/completion of the requests.
>>
>> So the idea would be to create a form where the various teams can
>> add/modify their canned messages and then have it selectable from a menu on
>> the email dialog box.
>>
>> In this example, your junior develop would have to create a form, menu,
>> active links and buttons.  I think I recall you have a custom environment
>> so add dialog box and maybe tack on the actual email function if you want
>> to ramp up the difficulty level.
>>
>>
>>
>>
>>
>> *Ben Cantatore*
>> *Remedy Product Manager*
>> Bed Bath & Beyond
>> 650 Liberty Avenue
>> Union NJ 07083-8130
>> Office: (908) 613-5769
>> Cell: (914) 263-6802
>>
>> [image: LinkedIn] 
>>
>>
>>
>> From:LJ LongWing 
>> To:arslist@ARSLIST.ORG,
>> Date:03/06/2015 09:58 AM
>> Subject:Requirements Doc
>> Sent by:"Action Request System discussion list(ARSList)" <
>> arslist@ARSLIST.ORG>
>> --
>>
>>
>>
>> **
>> All,
>> I'm training up a newbie on Remedy Development, and we have reached the
>> point where I think he's ready for a 'test'I remember going through my
>> 7.x RAC class, and they gave us a small 'requirements doc' for a fairly
>> simple, yet complex enough application that needed to be built...the guys
>> that were in the class with me all built different applications of course,
>> but they all met the application...it was a good exercise and helped hone
>> the blade so to speak on all of our skills...I was wondering if anyone
>> happened to have something like that laying around that I would be able to
>> use
>>
>> It doesn't need to be related to any particular industry, etc...just a
>> couple of pages of requirements for an app that requires a few forms, and
>> some description of functionality, but of course, not how the functionality
>> needs to be built
>>
>> If anyone is willing to send me some stuff, either on or offline, I would
>> appreciate it.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> "-- CONFIDENTIALITY
>> NOTICE: This e-mail, and any attachments thereto, is intended only for use
>> by the addressee(s) named herein and may contain confidential information.
>> If you are not the intended recipient of this e-mail, you are hereby
>> notified that any dissemination, distribution or copying of this e-mail,
>> and any attachments thereto, is strictly prohibited. If you have received
>> this e-mail in error, please permanently delete the original and any copy
>> of any e-mail and any printout thereof. Thank you for your compliance."
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>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Requirements Doc

[LJ LongWing]

Howard,
That would be awesome if you had that sort of thing laying
aroundexactly what I'm looking for :)

On Fri, Mar 6, 2015 at 10:46 AM, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> **
>
> One of the tests I took, was to build a record data base. Yes I said
> record.
>
>
>
> I remember it had to have the speed (33.3/78/45), all the info on the
> album, the ability to import from the record DB that was on line). Also be
> usable with the old palm pilot interface.
>
>
>
> hbr
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
> *Sent:* Friday, March 06, 2015 12:43 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [arslist] Requirements Doc
>
>
>
> **
>
> I always used to assign new developers to build a bug tracking
> application.
>
> Rick
>
> On Mar 6, 2015 9:36 AM, "Ben Cantatore"  wrote:
>
> ** LJ,
>
> I'm not sure if this is something you're looking for, but I currently have
> an enhancement request from one of my users to modify the email function
> (located under function on left side navigation panel) in tickets to allow
> for canned messages.  Many teams that are fulfilling requests have messages
> to send formatted in a specific way with a specific message and want to
> send during the setup/completion of the requests.
>
> So the idea would be to create a form where the various teams can
> add/modify their canned messages and then have it selectable from a menu on
> the email dialog box.
>
> In this example, your junior develop would have to create a form, menu,
> active links and buttons.  I think I recall you have a custom environment
> so add dialog box and maybe tack on the actual email function if you want
> to ramp up the difficulty level.
>
>
>
>
>
> *Ben Cantatore*
> *Remedy Product Manager*
> Bed Bath & Beyond
> 650 Liberty Avenue
> Union NJ 07083-8130
> Office: (908) 613-5769
> Cell: (914) 263-6802
>
> [image: LinkedIn] 
>
>
>
> From:LJ LongWing 
> To:arslist@ARSLIST.ORG,
> Date:03/06/2015 09:58 AM
> Subject:Requirements Doc
> Sent by:"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>  --
>
>
>
>
> **
> All,
> I'm training up a newbie on Remedy Development, and we have reached the
> point where I think he's ready for a 'test'I remember going through my
> 7.x RAC class, and they gave us a small 'requirements doc' for a fairly
> simple, yet complex enough application that needed to be built...the guys
> that were in the class with me all built different applications of course,
> but they all met the application...it was a good exercise and helped hone
> the blade so to speak on all of our skills...I was wondering if anyone
> happened to have something like that laying around that I would be able to
> use
>
> It doesn't need to be related to any particular industry, etc...just a
> couple of pages of requirements for an app that requires a few forms, and
> some description of functionality, but of course, not how the functionality
> needs to be built
>
> If anyone is willing to send me some stuff, either on or offline, I would
> appreciate it.
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> "-- CONFIDENTIALITY
> NOTICE: This e-mail, and any attachments thereto, is intended only for use
> by the addressee(s) named herein and may contain confidential information.
> If you are not the intended recipient of this e-mail, you are hereby
> notified that any dissemination, distribution or copying of this e-mail,
> and any attachments thereto, is strictly prohibited. If you have received
> this e-mail in error, please permanently delete the original and any copy
> of any e-mail and any printout thereof. Thank you for your compliance."
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> _ARSlist: "Where the Answers Are" and have been for 20 years_
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> Click here
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> to report this email as spam.
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Re: Requirements Doc

[LJ LongWing]

Yea, what I'm looking for is a doc that says 'I need an application built,
I want to store these 5 attributes, and this is what I want to store in
them, I want to be able to search on these 2 fields, where what I'm
searching on could be anywhere in the field, blah blah blah

I'm not looking for an enhancement requirements doc to an existing
applicationjust a simple two or three page requirements doc for a
'sample' application that I don't need to create myselfI certainly
could create such a document...but I'm just trying to see if anyone has one
laying around from a class they took, or something similar.

On Fri, Mar 6, 2015 at 10:42 AM, Rick Cook  wrote:

> **
>
> I always used to assign new developers to build a bug tracking
> application.
>
> Rick
> On Mar 6, 2015 9:36 AM, "Ben Cantatore"  wrote:
>
>> ** LJ,
>>
>> I'm not sure if this is something you're looking for, but I currently
>> have an enhancement request from one of my users to modify the email
>> function (located under function on left side navigation panel) in tickets
>> to allow for canned messages.  Many teams that are fulfilling requests have
>> messages to send formatted in a specific way with a specific message and
>> want to send during the setup/completion of the requests.
>>
>> So the idea would be to create a form where the various teams can
>> add/modify their canned messages and then have it selectable from a menu on
>> the email dialog box.
>>
>> In this example, your junior develop would have to create a form, menu,
>> active links and buttons.  I think I recall you have a custom environment
>> so add dialog box and maybe tack on the actual email function if you want
>> to ramp up the difficulty level.
>>
>>
>>
>>
>>
>> *Ben Cantatore*
>> *Remedy Product Manager*
>> Bed Bath & Beyond
>> 650 Liberty Avenue
>> Union NJ 07083-8130
>> Office: (908) 613-5769
>> Cell: (914) 263-6802
>>
>> [image: LinkedIn] 
>>
>>
>>
>> From:LJ LongWing 
>> To:arslist@ARSLIST.ORG,
>> Date:03/06/2015 09:58 AM
>> Subject:Requirements Doc
>> Sent by:"Action Request System discussion list(ARSList)" <
>> arslist@ARSLIST.ORG>
>> --
>>
>>
>>
>> **
>> All,
>> I'm training up a newbie on Remedy Development, and we have reached the
>> point where I think he's ready for a 'test'I remember going through my
>> 7.x RAC class, and they gave us a small 'requirements doc' for a fairly
>> simple, yet complex enough application that needed to be built...the guys
>> that were in the class with me all built different applications of course,
>> but they all met the application...it was a good exercise and helped hone
>> the blade so to speak on all of our skills...I was wondering if anyone
>> happened to have something like that laying around that I would be able to
>> use
>>
>> It doesn't need to be related to any particular industry, etc...just a
>> couple of pages of requirements for an app that requires a few forms, and
>> some description of functionality, but of course, not how the functionality
>> needs to be built
>>
>> If anyone is willing to send me some stuff, either on or offline, I would
>> appreciate it.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> "-- CONFIDENTIALITY
>> NOTICE: This e-mail, and any attachments thereto, is intended only for use
>> by the addressee(s) named herein and may contain confidential information.
>> If you are not the intended recipient of this e-mail, you are hereby
>> notified that any dissemination, distribution or copying of this e-mail,
>> and any attachments thereto, is strictly prohibited. If you have received
>> this e-mail in error, please permanently delete the original and any copy
>> of any e-mail and any printout thereof. Thank you for your compliance."
>>   ­­   _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Requirements Doc

[Richter, Howard (CEI - Atlanta)]

One of the tests I took, was to build a record data base. Yes I said record.

I remember it had to have the speed (33.3/78/45), all the info on the album, 
the ability to import from the record DB that was on line). Also be usable with 
the old palm pilot interface.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, March 06, 2015 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Requirements Doc

**

I always used to assign new developers to build a bug tracking application.

Rick
On Mar 6, 2015 9:36 AM, "Ben Cantatore" 
mailto:ben.cantat...@bedbath.com>> wrote:
** LJ,

I'm not sure if this is something you're looking for, but I currently have an 
enhancement request from one of my users to modify the email function (located 
under function on left side navigation panel) in tickets to allow for canned 
messages.  Many teams that are fulfilling requests have messages to send 
formatted in a specific way with a specific message and want to send during the 
setup/completion of the requests.

So the idea would be to create a form where the various teams can add/modify 
their canned messages and then have it selectable from a menu on the email 
dialog box.

In this example, your junior develop would have to create a form, menu, active 
links and buttons.  I think I recall you have a custom environment so add 
dialog box and maybe tack on the actual email function if you want to ramp up 
the difficulty level.




[cid:image001.png@01D0580B.9216B2B0]
Ben Cantatore
Remedy Product Manager
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802

[LinkedIn]



From:LJ LongWing mailto:lj.longw...@gmail.com>>
To:arslist@ARSLIST.ORG,
Date:03/06/2015 09:58 AM
Subject:Requirements Doc
Sent by:"Action Request System discussion list(ARSList)" 
mailto:arslist@ARSLIST.ORG>>





**
All,
I'm training up a newbie on Remedy Development, and we have reached the point 
where I think he's ready for a 'test'I remember going through my 7.x RAC 
class, and they gave us a small 'requirements doc' for a fairly simple, yet 
complex enough application that needed to be built...the guys that were in the 
class with me all built different applications of course, but they all met the 
application...it was a good exercise and helped hone the blade so to speak on 
all of our skills...I was wondering if anyone happened to have something like 
that laying around that I would be able to use

It doesn't need to be related to any particular industry, etc...just a couple 
of pages of requirements for an app that requires a few forms, and some 
description of functionality, but of course, not how the functionality needs to 
be built

If anyone is willing to send me some stuff, either on or offline, I would 
appreciate it.
_ARSlist: "Where the Answers Are" and have been for 20 years_

"-- CONFIDENTIALITY NOTICE: 
This e-mail, and any attachments thereto, is intended only for use by the 
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thereto, is strictly prohibited. If you have received this e-mail in error, 
please permanently delete the original and any copy of any e-mail and any 
printout thereof. Thank you for your compliance."
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Re: Naked ARS (was: The ~! for filter names)

[Ray Gellenbeck]

Thanks.  The whole point was that some people don't even KNOW that the engine 
is, well, an engine unto itself.  There seems to be a trend (marketing?) to 
present the image that Remedy is ONLY CMDB/ITSM.

It's always challenging to explain to customers that those are just apps 
running on a (very nice) workflow engine underneath.  I'm all for canned apps 
where they make sense.  Ease of upgrade path, support, etc etc.  However, small 
steps seem to keep happening in the product evolution over the last few 
versions to slowly close off the "custom-build" path and I'd just like to ask 
for the server/engine to be made available *without* the suite.  As great (or 
not great) as anyone might feel the suite is, there are plenty out there who 
want something simpler, or more modular, or (insert complaint here).  It's part 
of why other products (especially those that start with S and end with W) get a 
lot of migration.  There needs to be more flexibility.

It also lets you push back on customizers from a support perspective.  It won't 
be quite as ridiculous to have support tell you "that's been customized, we 
don't support it" because if you want custom, you should buy the naked product 
and build your own.

I'm not pretending it's is any big magical answer.  The request was really just 
to speak to a mindset to say "quit forcing one solution as if it is the right 
answer for everyone.  Bring back some choice."  Now if you've pitched "Galileo" 
(ITSM/CMDB v9) to customers and they don't like it, make this Plan B, a 
workflow engine platform where you can "roll your own."  Plenty won't like that 
either, but some do already and others will going forward, and it would be nice 
not to have to install all the ITSM "spagetti" if it's not going to be used.

Make a modular installer where base is ONLY the engine and User/Group tables.  
Add some option checkboxes for Email Engine, Mid-Tier, Preferences, and other 
"foundation" elements some will still want in a custom build, BUT OTHERS WON'T.

15 up-votes so far in just a couple days.  I think I hit a nerve ;)
(/endsoapbox)

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Re: Requirements Doc

[Rick Cook]

I always used to assign new developers to build a bug tracking
application.

Rick
On Mar 6, 2015 9:36 AM, "Ben Cantatore"  wrote:

> ** LJ,
>
> I'm not sure if this is something you're looking for, but I currently have
> an enhancement request from one of my users to modify the email function
> (located under function on left side navigation panel) in tickets to allow
> for canned messages.  Many teams that are fulfilling requests have messages
> to send formatted in a specific way with a specific message and want to
> send during the setup/completion of the requests.
>
> So the idea would be to create a form where the various teams can
> add/modify their canned messages and then have it selectable from a menu on
> the email dialog box.
>
> In this example, your junior develop would have to create a form, menu,
> active links and buttons.  I think I recall you have a custom environment
> so add dialog box and maybe tack on the actual email function if you want
> to ramp up the difficulty level.
>
>
>
>
>
> *Ben Cantatore*
> *Remedy Product Manager*
> Bed Bath & Beyond
> 650 Liberty Avenue
> Union NJ 07083-8130
> Office: (908) 613-5769
> Cell: (914) 263-6802
>
> [image: LinkedIn] 
>
>
>
> From:LJ LongWing 
> To:arslist@ARSLIST.ORG,
> Date:03/06/2015 09:58 AM
> Subject:Requirements Doc
> Sent by:"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
> --
>
>
>
> **
> All,
> I'm training up a newbie on Remedy Development, and we have reached the
> point where I think he's ready for a 'test'I remember going through my
> 7.x RAC class, and they gave us a small 'requirements doc' for a fairly
> simple, yet complex enough application that needed to be built...the guys
> that were in the class with me all built different applications of course,
> but they all met the application...it was a good exercise and helped hone
> the blade so to speak on all of our skills...I was wondering if anyone
> happened to have something like that laying around that I would be able to
> use
>
> It doesn't need to be related to any particular industry, etc...just a
> couple of pages of requirements for an app that requires a few forms, and
> some description of functionality, but of course, not how the functionality
> needs to be built
>
> If anyone is willing to send me some stuff, either on or offline, I would
> appreciate it.
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> "-- CONFIDENTIALITY
> NOTICE: This e-mail, and any attachments thereto, is intended only for use
> by the addressee(s) named herein and may contain confidential information.
> If you are not the intended recipient of this e-mail, you are hereby
> notified that any dissemination, distribution or copying of this e-mail,
> and any attachments thereto, is strictly prohibited. If you have received
> this e-mail in error, please permanently delete the original and any copy
> of any e-mail and any printout thereof. Thank you for your compliance."
>   ­­   _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Function: Convert String to Integer

[Ray Gellenbeck]

Ok, but in "the old days", didn't that toss up a mismatch error?  Did they add 
some intelligence/library behind the scenes?

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Re: Function: Convert String to Integer

[Grooms, Frederick W]

Just assign it
   IntField = $CharField$

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
Sent: Friday, March 06, 2015 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Function: Convert String to Integer

Another "I can't believe I've forgotten this and can't find it in the docs" 
post...

Wasn't there a function that took a string and, presuming they were numbers, 
let you drop the integer equivalent into an int field?

something like IntField=INTEGER($CharField$)

I see currency conversion fields, but no text-to-number or number-to-text 
fields, and I know at least one direction will give you a mismatch error if you 
try just shoving one into another.

Thanks in advance (and a beer at Insight 2015) to the first reply with the 
answer ;)




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Function: Convert String to Integer

[Ray Gellenbeck]

Another "I can't believe I've forgotten this and can't find it in the docs" 
post...

Wasn't there a function that took a string and, presuming they were numbers, 
let you drop the integer equivalent into an int field?

something like IntField=INTEGER($CharField$)

I see currency conversion fields, but no text-to-number or number-to-text 
fields, and I know at least one direction will give you a mismatch error if you 
try just shoving one into another.

Thanks in advance (and a beer at Insight 2015) to the first reply with the 
answer ;)

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Re: Requirements Doc

[Ben Cantatore]

LJ,

I'm not sure if this is something you're looking for, but I currently have 
an enhancement request from one of my users to modify the email function 
(located under function on left side navigation panel) in tickets to allow 
for canned messages.  Many teams that are fulfilling requests have 
messages to send formatted in a specific way with a specific message and 
want to send during the setup/completion of the requests.

So the idea would be to create a form where the various teams can 
add/modify their canned messages and then have it selectable from a menu 
on the email dialog box.

In this example, your junior develop would have to create a form, menu, 
active links and buttons.  I think I recall you have a custom environment 
so add dialog box and maybe tack on the actual email function if you want 
to ramp up the difficulty level.





Ben Cantatore
Remedy Product Manager
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802




From:   LJ LongWing 
To: arslist@ARSLIST.ORG, 
Date:   03/06/2015 09:58 AM
Subject:Requirements Doc
Sent by:"Action Request System discussion list(ARSList)" 




** 
All,
I'm training up a newbie on Remedy Development, and we have reached the 
point where I think he's ready for a 'test'I remember going through my 
7.x RAC class, and they gave us a small 'requirements doc' for a fairly 
simple, yet complex enough application that needed to be built...the guys 
that were in the class with me all built different applications of course, 
but they all met the application...it was a good exercise and helped hone 
the blade so to speak on all of our skills...I was wondering if anyone 
happened to have something like that laying around that I would be able to 
use

It doesn't need to be related to any particular industry, etc...just a 
couple of pages of requirements for an app that requires a few forms, and 
some description of functionality, but of course, not how the 
functionality needs to be built

If anyone is willing to send me some stuff, either on or offline, I would 
appreciate it.
_ARSlist: "Where the Answers Are" and have been for 20 years_ 



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Naked ARS (was: The ~! for filter names)

[Rick Westbrock]

I really liked seeing your request Ray, I am totally behind it. Call me 
old-fashioned but Remedy will always be a great IDE for building a strong 
workflow engine. BMC just happens to sell a packaged application that runs on 
the platform.

Hell, I didn't even know that you couldn't just buy ARS anymore. I assumed that 
would always be an option because why cut off a potential customer by making 
them pay for apps they don't want?

-Rick

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
Sent: Friday, March 06, 2015 5:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: The ~! for filter names

It's all good folks, I admit I was having a lazy moment as it had been so long 
since I used it that I could not remember the exact syntax, could not find it 
in the wiki-style online docs (try searching for it, won't work) and asked here 
to be sure and get nudged to the proper syntax, which worked as a post came in 
about the time I downloaded my 7.6.x master index and looked it up there.

No call for a change.  Just a forgetful old man asking his peers for 
reinforcement.  Have a great weekend.

p.s.  I already stirred my quota of pots by adding a request on the community 
board for "naked" ARS (no ITSM or other libraries) to be re-added as a SKU for 
those of us who want a pure development platform. ;)  If you agree, vote it up!

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Re: The ~! for filter names

[Misi Mladoniczky]

Hi,

Here is the link for Naked Remedy: https://communities.bmc.com/ideas/9432

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> It's all good folks, I admit I was having a lazy moment as it had been so long
> since I used it that I could not remember the exact syntax, could not find it
> in the wiki-style online docs (try searching for it, won't work) and asked
> here to be sure and get nudged to the proper syntax, which worked as a post
> came in about the time I downloaded my 7.6.x master index and looked it up
> there.
>
> No call for a change.  Just a forgetful old man asking his peers for
> reinforcement.  Have a great weekend.
>
> p.s.  I already stirred my quota of pots by adding a request on the community
> board for "naked" ARS (no ITSM or other libraries) to be re-added as a SKU for
> those of us who want a pure development platform. ;)  If you agree, vote it
> up!
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Requirements Doc

[LJ LongWing]

All,
I'm training up a newbie on Remedy Development, and we have reached the
point where I think he's ready for a 'test'I remember going through my
7.x RAC class, and they gave us a small 'requirements doc' for a fairly
simple, yet complex enough application that needed to be built...the guys
that were in the class with me all built different applications of course,
but they all met the application...it was a good exercise and helped hone
the blade so to speak on all of our skills...I was wondering if anyone
happened to have something like that laying around that I would be able to
use

It doesn't need to be related to any particular industry, etc...just a
couple of pages of requirements for an app that requires a few forms, and
some description of functionality, but of course, not how the functionality
needs to be built

If anyone is willing to send me some stuff, either on or offline, I would
appreciate it.

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Re: The ~! for filter names

[Ray Gellenbeck]

It's all good folks, I admit I was having a lazy moment as it had been so long 
since I used it that I could not remember the exact syntax, could not find it 
in the wiki-style online docs (try searching for it, won't work) and asked here 
to be sure and get nudged to the proper syntax, which worked as a post came in 
about the time I downloaded my 7.6.x master index and looked it up there.

No call for a change.  Just a forgetful old man asking his peers for 
reinforcement.  Have a great weekend.

p.s.  I already stirred my quota of pots by adding a request on the community 
board for "naked" ARS (no ITSM or other libraries) to be re-added as a SKU for 
those of us who want a pure development platform. ;)  If you agree, vote it up!

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Re: Incident Sample

[Pierson, Shawn]

I appreciate your response, I’ll do so.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhijit Hendre
Sent: Friday, March 06, 2015 4:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Sample

**

Hi Shawn,

This is a product defect. Kindly contact BMC Support to get hotfix.

Thanks,
Abhijit H
On 03-Mar-2015 7:50 pm, "Pierson, Shawn" 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
Good morning,

Users have reported a very strange issue to me.  Basically, we are seeing 
Incidents created, apparently from SRM, with only a Summary populated that says 
“Incident Sample”.  I turned on the option to create Service Requests when an 
Incident is manually created several years ago, but this seems to have started 
around the time we upgraded to 8.1.  Of the thousands upon thousands of 
Incidents we’ve created since the 8.1 upgrade early last year, 54 Incidents 
have been created with this issue.

From what I have gathered, they have no relation to any previously resolved or 
closed Incidents, they aren’t called from any SRD that is available (keep in 
mind the one used by Incident Management is in Draft status and untouched), 
they aren’t related to any emails being sent into Remedy, and there’s no time 
overlap with the dates of other Incidents for these same users.  I’m really at 
a loss in determining what could be causing this.

Have any of you seen this, and if so, how did you fix it?

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: MyIT/SmartIT First Impressions

[Pierson, Shawn]

Thanks, I had forgotten that I had read about the second one being a problem 
before writing up my impressions.  I read it in the documentation but hadn't 
actually set anyone outside of the Remedy team up to use SmartIT yet, but I 
agree completely.  There's no reason to require elevating people's permissions 
for SmartIT.  We already have a problem with people creating duplicate People 
records in a "Proposed" state because they don't feel like doing a search for 
some reason.  Rolling that out to everyone would probably just make the People 
data worse.

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Thursday, March 05, 2015 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: MyIT/SmartIT First Impressions

Below are a few items that I'm not pleased with on Smart IT:

Assignment Menu only displays support group names and only those that are 
within your company.  I've created an idea on BMC Communities to enhance this:

https://communities.bmc.com/ideas/9444


Permission Dependency - Right now you have to have certain permissions in order 
to even log into Smart IT. One of those permissions is Contact People User 
which we do not give out to many people.  I would rather see it allow all users 
to log in, but only show the functionality that there permissions allows them 
to see.  This is how the current ITSM works.  I've also submitted the following 
idea for this:

https://communities.bmc.com/ideas/9445

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Re: Incident Sample

[Abhijit Hendre]

Hi Shawn,

This is a product defect. Kindly contact BMC Support to get hotfix.

Thanks,
Abhijit H
On 03-Mar-2015 7:50 pm, "Pierson, Shawn" 
wrote:

> **
>
> Good morning,
>
>
>
> Users have reported a very strange issue to me.  Basically, we are seeing
> Incidents created, apparently from SRM, with only a Summary populated that
> says “Incident Sample”.  I turned on the option to create Service Requests
> when an Incident is manually created several years ago, but this seems to
> have started around the time we upgraded to 8.1.  Of the thousands upon
> thousands of Incidents we’ve created since the 8.1 upgrade early last year,
> 54 Incidents have been created with this issue.
>
>
>
> From what I have gathered, they have no relation to any previously
> resolved or closed Incidents, they aren’t called from any SRD that is
> available (keep in mind the one used by Incident Management is in Draft
> status and untouched), they aren’t related to any emails being sent into
> Remedy, and there’s no time overlap with the dates of other Incidents for
> these same users.  I’m really at a loss in determining what could be
> causing this.
>
>
>
> Have any of you seen this, and if so, how did you fix it?
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>  Private and confidential as detailed here
> . If you cannot
> access hyperlink, please e-mail sender.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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