Re: Destination Problem: Upgrading from 7.6.04 to 8.1.02

[Patil, Vivek]

Joe is right.  8.1.02 Patch1 is just bundle of hotfixes . One cannot perform 
upgrade from 7604 using that.

@Karthick :
1] Please download 8.1.02  release installer whose size will be around 1.5 GB
>> Execute  8.1.02 config checker utility for config checks .

2]  Upgrade AR using installer present in  ARSUITEKit.zip.
3] Then you can apply AR 8.1.02 patch.

If you want to upgrade ITSM to 8.1.02 then after AR upgrade :
1]] Execute BPCU to check if any invalid customizations in BASE forms or 
workflows.
2] Create overlays if any illegal customizations  present.
3]  Execute  8.1.02 config checker utility for ITSM pre-checks and config 
checks.


Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, April 15, 2015 7:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Destination Problem: Upgrading from 7.6.04 to 8.1.02

**
Not to pick up on the obvious, but is that patch cumulative? You are trying to 
apply it to a 7.6.04 system so if that patch is not cumulative, you might want 
to first upgrade it to a 8.1.x base version and then apply patches.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Tuesday, April 14, 2015 9:36 PM
To: arslist@ARSLIST.ORG
Subject: Destination Problem: Upgrading from 7.6.04 to 8.1.02

**

Hi All,



When i tried to upgrade the test server from 7.6.04 to 8.1.02 it gives the 
below error message.

Please advise.



[Inline image 1]
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Re: AR System Database Replication

[Madhu V]

Thank you Munesh :)

On Tue, Apr 14, 2015 at 9:45 PM, munesh konda 
wrote:

> **
> Hello Madhu,
>
> Please check the below given BMC published KA link regarding info on DB
> Replication.
>
> *Knowledge Article ID:*  KA317702
>
>
> https://kb.bmc.com/infocenter/index?page=content&id=KA317702&actp=search&viewlocale=en_US&searchid=1429027171548
>
> Also you will find below note in DB reference guide published for ARS
> 7.6.04
>
> NOTE
> In Microsoft SQL Server 2005, when the underlying database table is marked
> for
> database replication, you cannot change the field length. If you try to do
> so, the
> ALTER TABLE command returns this error: Cannot rename the table because
> it is published for replication. (SQL Server 15051). To resolve this,
> turn off database replication, change the field size, and then turn
> database
> replication on. For more information, see the Microsoft SQL Server
> documentation.
>
> *Knowledge Article ID:*  KA371443
>
>
> https://kb.bmc.com/infocenter/index?page=content&id=KA371443&actp=search&viewlocale=en_US&searchid=1429027171548
>
> This will help you to understand the issues/errors which are faced when
> the replication is ON
>
> Thanks.
>
> Regards
> Munesh
>
>
>
>
>
>
> On Tue, Apr 14, 2015 at 4:21 PM, Madhu V <
> madhu.pesronalandpriv...@gmail.com> wrote:
>
>> Hi List,
>>
>> We are planning to have AR System Database Replication for Reporting
>> purpose. Replication will be for real time transactional Data Exchange i.e
>> immediate synchronization. Please let me know what are the things to be
>> conidered and tested in the Scenario.
>>
>> Thanks
>> Madhu
>>
>>
>> ___
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>>
>
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Re: Destination Problem: Upgrading from 7.6.04 to 8.1.02

[Joe D'Souza]

Not to pick up on the obvious, but is that patch cumulative? You are trying
to apply it to a 7.6.04 system so if that patch is not cumulative, you might
want to first upgrade it to a 8.1.x base version and then apply patches.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Tuesday, April 14, 2015 9:36 PM
To: arslist@ARSLIST.ORG
Subject: Destination Problem: Upgrading from 7.6.04 to 8.1.02

 

** 

Hi All,

 

When i tried to upgrade the test server from 7.6.04 to 8.1.02 it gives the
below error message.

Please advise.

 

Inline image 1


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Remedy Developer Opportunity

[Mike Campbell]

All-
Thanks for taking the time to read this email.  
My client has an opportunity in the South Phoenix area for a Remedy Developer 
with a Web Development background.  This is a straight full-time opportunity.  
Not a contract or temp to perm.  I would appreciate any help with referrals.  
If you do provide a referral the person gets the job I will pay you $1,000.  
An immediate need for a Lead Remedy Developer to support Government Client. 
Must be able to obtain a Public Trust clearance. This is a standard initial 
clearance that takes 6-8 weeks to receive. Job Description Performs all Remedy 
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3+years Solid experience in configuring, administering, and customizing BMC'S 
Custom Forms and AR 7.6.04 Suite Service catalog and enabling technologies, 
such as mobile integration, analytics, and asset discovery, on Windows 
operating system platforms utilizing web servers, application servers, and 
databases Experience integrating SharePoint, Big Fix, SCCM and CiscoWorks into 
Remedy Experience with Windows and Crystal Reports Preferred skills in, Oracle 
11g and Windows 2008 64 Bit Proficient in writing SQL queries, Web development, 
Disaster Recovery, General administration of SAN storage arrays (EMC 
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experience in lieu of degree 
 Please shoot me an email or give me a call at 703-599-4270.  
Thanks,

Mike 

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Re: 7.5 midtier on a 2012 server

[Joe D'Souza]

As Fred pointed on a separate response, this could be due to an incompatible
java version. Check the version of java that Tomcat is using.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Tuesday, April 14, 2015 3:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 midtier on a 2012 server

 

No post installation steps after the midtier install. Install log had no
errors. Reboots

Before and after installation of midtier.

 

Normal login - http://

:8080/arsys/shared/config/config.jsp

 

Is the IE line.

 

Here's the error.

 

 

HTTP Status 500 - 

  _  

type Exception report

message 

description The server encountered an internal error () that prevented it
from fulfilling this request.

exception 

javax.servlet.ServletException: Servlet execution threw an exception

root cause 

java.lang.UnsatisfiedLinkError:
com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String
;)Z

com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method)

com.remedy.arsys.config.Configuration.login(Unknown Source)

com.remedy.arsys.config.ConfigServlet.login(Unknown Source)

com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source)

com.remedy.arsys.config.ConfigServlet.performOperation(Unknown
Source)

com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source)

com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source)

com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source)

javax.servlet.http.HttpServlet.service(HttpServlet.java:710)

javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

note The full stack trace of the root cause is available in the Apache
Tomcat/5.5.25 logs.

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, April 14, 2015 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 midtier on a 2012 server

 

** 

Since you haven't given any specific error you are encountering nor details
about your post installation steps (restart sometimes is needed) I would
suggest you restart the mid tier server and then attempt to use the web
interface.

 

If it still does not work, a little more information on the error would
help.

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Tuesday, April 14, 2015 3:20 PM
To: arslist@ARSLIST.ORG
Subject: 7.5 midtier on a 2012 server

 

Has anyone installed 7.5 patch 007 midtier on a 2012 server?

I've been asked to do one and although everything seems to

Install correctly (JRE/JDK, Tomcat) it gets errors when I try to

Do a config.jsp . The AR 7.5 patch 007  server installed fine and

Access the db fine.

 

Thanks.

Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message. Portions of this message may be confidential
under an exemption to Ohio's public records law or under a legal privilege.
If you have received this message in error or due to an unauthorized
transmission or interception, please delete all copies from your system
without disclosing, copying, or transmitting this message. 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_

Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message. Portions of this message may be confidential
under an exemption to Ohio's public records law or under a legal privilege.
If you have received this message in error or due to an unauthorized
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Re: 7.5 midtier on a 2012 server

[Grooms, Frederick W]

Which version of Java are you using?

Mid-Tier 7.5 came out in 2009 and Java 7 came out in 2011.  I have heard that 
Java 8 causes issues on older Mid-Tiers.

You may want to make sure which java Tomcat is using

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Tuesday, April 14, 2015 2:20 PM
To: arslist@ARSLIST.ORG
Subject: 7.5 midtier on a 2012 server

** 
Has anyone installed 7.5 patch 007 midtier on a 2012 server?
I've been asked to do one and although everything seems to
Install correctly (JRE/JDK, Tomcat) it gets errors when I try to
Do a config.jsp . The AR 7.5 patch 007  server installed fine and
Access the db fine.

Thanks.

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Re: 7.5 midtier on a 2012 server

[richard....@bwc.state.oh.us]

No post installation steps after the midtier install. Install log had no 
errors. Reboots
Before and after installation of midtier.

Normal login - 
http://:8080/arsys/shared/config/config.jsp

Is the IE line.

Here's the error.


HTTP Status 500 -

type Exception report
message
description The server encountered an internal error () that prevented it from 
fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.UnsatisfiedLinkError: 
com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z
com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method)
com.remedy.arsys.config.Configuration.login(Unknown Source)
com.remedy.arsys.config.ConfigServlet.login(Unknown Source)
com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source)
com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source)
com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source)
com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source)
com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source)
javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
note The full stack trace of the root cause is available in the Apache 
Tomcat/5.5.25 logs.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, April 14, 2015 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 midtier on a 2012 server

**
Since you haven't given any specific error you are encountering nor details 
about your post installation steps (restart sometimes is needed) I would 
suggest you restart the mid tier server and then attempt to use the web 
interface.

If it still does not work, a little more information on the error would help.

Joe

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us
Sent: Tuesday, April 14, 2015 3:20 PM
To: arslist@ARSLIST.ORG
Subject: 7.5 midtier on a 2012 server

Has anyone installed 7.5 patch 007 midtier on a 2012 server?
I've been asked to do one and although everything seems to
Install correctly (JRE/JDK, Tomcat) it gets errors when I try to
Do a config.jsp . The AR 7.5 patch 007  server installed fine and
Access the db fine.

Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

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Re: 7.5 midtier on a 2012 server

[Joe D'Souza]

Since you haven't given any specific error you are encountering nor details
about your post installation steps (restart sometimes is needed) I would
suggest you restart the mid tier server and then attempt to use the web
interface.

 

If it still does not work, a little more information on the error would
help.

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Tuesday, April 14, 2015 3:20 PM
To: arslist@ARSLIST.ORG
Subject: 7.5 midtier on a 2012 server

 

Has anyone installed 7.5 patch 007 midtier on a 2012 server?

I've been asked to do one and although everything seems to

Install correctly (JRE/JDK, Tomcat) it gets errors when I try to

Do a config.jsp . The AR 7.5 patch 007  server installed fine and

Access the db fine.

 

Thanks.

Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message. Portions of this message may be confidential
under an exemption to Ohio's public records law or under a legal privilege.
If you have received this message in error or due to an unauthorized
transmission or interception, please delete all copies from your system
without disclosing, copying, or transmitting this message. 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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7.5 midtier on a 2012 server

[richard....@bwc.state.oh.us]

Has anyone installed 7.5 patch 007 midtier on a 2012 server?
I've been asked to do one and although everything seems to
Install correctly (JRE/JDK, Tomcat) it gets errors when I try to
Do a config.jsp . The AR 7.5 patch 007  server installed fine and
Access the db fine.

Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

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Re: Anyone still using AIE against a 8.x AR Server?

[Joe D'Souza]

Yes, its not just a name change as it appears to be. I was investigating the
possibility of running it in a "mixed-mode" so to speak. Meaning if it were
possible to transition slowly by converting the less important jobs first,
and then converting the more important ones later so the impact if any due
to the change is minimized.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, April 14, 2015 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone still using AIE against a 8.x AR Server?

 

** 

The architecture is completely different between the two versions, FYI.  The
conversion utility works pretty well.  

Rick

On Apr 14, 2015 8:55 AM, "Jason Miller"  wrote:

** 

We have an AIE job that runs daily on an ITSM 7.6.04 system that never full
made it to production (except for this job). It is pulling info from an
Oracle DB and pushes it to our 8.1 production AR Server. Works great. So
great that it is never a priority to take the time to replace it with an AI
job so we can shutdown the old 7.6.04 server.

 

Jason

 

On Tue, Apr 14, 2015 at 8:18 AM, Joe D'Souza  wrote:

** 

I wanted to know if you *require* to do a hard switch to AI or if you can
continue to use the older AIE residing on a 8.x AR instance. Does AIE
continue to work on 8.x?

 

Joe 


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Re: Anyone still using AIE against a 8.x AR Server?

[Joe D'Souza]

Yes have used AIE successfully when setup/sitting on a 7.6.04 system too.
>From answers sent earlier by a couple of other posters, it looks like it can
sit on 8.x as well. I was hoping for that.

 

Thanks for all your answers.

 

Were there anything at all (internal AIE functionality of AIE specific
functions) that did not work correctly or as expected?

 

Cheers

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, April 14, 2015 11:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone still using AIE against a 8.x AR Server?

 

** 

We have an AIE job that runs daily on an ITSM 7.6.04 system that never full
made it to production (except for this job). It is pulling info from an
Oracle DB and pushes it to our 8.1 production AR Server. Works great. So
great that it is never a priority to take the time to replace it with an AI
job so we can shutdown the old 7.6.04 server.

 

Jason

 

On Tue, Apr 14, 2015 at 8:18 AM, Joe D'Souza  wrote:

** 

I wanted to know if you *require* to do a hard switch to AI or if you can
continue to use the older AIE residing on a 8.x AR instance. Does AIE
continue to work on 8.x?

 

Joe

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Anyone still using AIE against a 8.x AR Server?

[Joe D'Souza]

This is what I was hoping to hear.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of jortega999 .
Sent: Tuesday, April 14, 2015 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone still using AIE against a 8.x AR Server?

 

** 

Yes, AIE still works on 8.1. We have migrated some jobs to AI, but we are
taking our time since the old AIE jobs work just fine. 

On Apr 14, 2015 10:18 AM, "Joe D'Souza"  wrote:

** 

I wanted to know if you *require* to do a hard switch to AI or if you can
continue to use the older AIE residing on a 8.x AR instance. Does AIE
continue to work on 8.x?

 

Joe 


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Re: Anyone still using AIE against a 8.x AR Server?

[Joe D'Souza]

So AIE still continues to work then through version 8.x too? Anything that
you'll had to watch out for? Or it was the upgrade to 8.x seamless with no
need to alter any of those jobs?

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, April 14, 2015 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone still using AIE against a 8.x AR Server?

 

I'm running AIE jobs on ARS/ITSM 8.1. On a Remedy OnDemand system.

 

Marcelo

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, April 14, 2015 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone still using AIE against a 8.x AR Server?

 

** 

My understanding was that AIE was deprecated for v8, and that AI was
required.  My experience is that they enforced that.  

Rick

On Apr 14, 2015 8:19 AM, "Joe D'Souza"  wrote:

** 

I wanted to know if you *require* to do a hard switch to AI or if you can
continue to use the older AIE residing on a 8.x AR instance. Does AIE
continue to work on 8.x?

 

Joe

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Anyone still using AIE against a 8.x AR Server?

[Joe D'Souza]

It is and hence the question. Sometimes some deprecated functions continue
to work in an unaltered state but can't further be customized and need to be
rebuilt using newer tools. So wanted to know if AIE functions still worked
post upgrade to 8.x or if they necessarily need a conversion to AI functions
using the conversion tool.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, April 14, 2015 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone still using AIE against a 8.x AR Server?

 

** 

My understanding was that AIE was deprecated for v8, and that AI was
required.  My experience is that they enforced that.  

Rick

On Apr 14, 2015 8:19 AM, "Joe D'Souza"  wrote:

** 

I wanted to know if you *require* to do a hard switch to AI or if you can
continue to use the older AIE residing on a 8.x AR instance. Does AIE
continue to work on 8.x?

 

Joe 


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Re: AR System Database Replication

[munesh konda]

Hello Madhu,

Please check the below given BMC published KA link regarding info on DB
Replication.

*Knowledge Article ID:*  KA317702

https://kb.bmc.com/infocenter/index?page=content&id=KA317702&actp=search&viewlocale=en_US&searchid=1429027171548

Also you will find below note in DB reference guide published for ARS 7.6.04

NOTE
In Microsoft SQL Server 2005, when the underlying database table is marked
for
database replication, you cannot change the field length. If you try to do
so, the
ALTER TABLE command returns this error: Cannot rename the table because
it is published for replication. (SQL Server 15051). To resolve this,
turn off database replication, change the field size, and then turn database
replication on. For more information, see the Microsoft SQL Server
documentation.

*Knowledge Article ID:*  KA371443

https://kb.bmc.com/infocenter/index?page=content&id=KA371443&actp=search&viewlocale=en_US&searchid=1429027171548

This will help you to understand the issues/errors which are faced when the
replication is ON

Thanks.

Regards
Munesh






On Tue, Apr 14, 2015 at 4:21 PM, Madhu V  wrote:

> Hi List,
>
> We are planning to have AR System Database Replication for Reporting
> purpose. Replication will be for real time transactional Data Exchange i.e
> immediate synchronization. Please let me know what are the things to be
> conidered and tested in the Scenario.
>
> Thanks
> Madhu
>
>
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>

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Re: Anyone still using AIE against a 8.x AR Server?

[Rick Cook]

The architecture is completely different between the two versions, FYI.
The conversion utility works pretty well.

Rick
On Apr 14, 2015 8:55 AM, "Jason Miller"  wrote:

> **
> We have an AIE job that runs daily on an ITSM 7.6.04 system that never
> full made it to production (except for this job). It is pulling info from
> an Oracle DB and pushes it to our 8.1 production AR Server. Works great. So
> great that it is never a priority to take the time to replace it with an AI
> job so we can shutdown the old 7.6.04 server.
>
> Jason
>
> On Tue, Apr 14, 2015 at 8:18 AM, Joe D'Souza  wrote:
>
>> **
>>
>> I wanted to know if you **require** to do a hard switch to AI or if you
>> can continue to use the older AIE residing on a 8.x AR instance. Does AIE
>> continue to work on 8.x?
>>
>>
>>
>> Joe
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Anyone still using AIE against a 8.x AR Server?

[Jason Miller]

We have an AIE job that runs daily on an ITSM 7.6.04 system that never full
made it to production (except for this job). It is pulling info from an
Oracle DB and pushes it to our 8.1 production AR Server. Works great. So
great that it is never a priority to take the time to replace it with an AI
job so we can shutdown the old 7.6.04 server.

Jason

On Tue, Apr 14, 2015 at 8:18 AM, Joe D'Souza  wrote:

> **
>
> I wanted to know if you **require** to do a hard switch to AI or if you
> can continue to use the older AIE residing on a 8.x AR instance. Does AIE
> continue to work on 8.x?
>
>
>
> Joe
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Anyone still using AIE against a 8.x AR Server?

[jortega999 .]

Yes, AIE still works on 8.1. We have migrated some jobs to AI, but we are
taking our time since the old AIE jobs work just fine.
On Apr 14, 2015 10:18 AM, "Joe D'Souza"  wrote:

> **
>
> I wanted to know if you **require** to do a hard switch to AI or if you
> can continue to use the older AIE residing on a 8.x AR instance. Does AIE
> continue to work on 8.x?
>
>
>
> Joe
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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VIP* Field on HPD-INC-AssigneeAssignment SYS:NotificationMessages

[Pamela Morales]

Hi Everybody,

I need send the field VIP* from CTM:People on HPD-INC-AssigneeAssignment which 
is a SYS:NotificationMessages for the assignee to know if the requester is a 
VIP user or not.

Thanks for yours asap answers.

Best Regards,

Pamela Morales

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Re: Anyone still using AIE against a 8.x AR Server?

[Martinez, Marcelo A]

I’m running AIE jobs on ARS/ITSM 8.1. On a Remedy OnDemand system.

Marcelo


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, April 14, 2015 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone still using AIE against a 8.x AR Server?

**

My understanding was that AIE was deprecated for v8, and that AI was required.  
My experience is that they enforced that.

Rick
On Apr 14, 2015 8:19 AM, "Joe D'Souza" 
mailto:jdso...@shyle.net>> wrote:
**
I wanted to know if you *require* to do a hard switch to AI or if you can 
continue to use the older AIE residing on a 8.x AR instance. Does AIE continue 
to work on 8.x?

Joe
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Anyone still using AIE against a 8.x AR Server?

[Rick Cook]

My understanding was that AIE was deprecated for v8, and that AI was
required.  My experience is that they enforced that.

Rick
On Apr 14, 2015 8:19 AM, "Joe D'Souza"  wrote:

> **
>
> I wanted to know if you **require** to do a hard switch to AI or if you
> can continue to use the older AIE residing on a 8.x AR instance. Does AIE
> continue to work on 8.x?
>
>
>
> Joe
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Anyone still using AIE against a 8.x AR Server?

[Joe D'Souza]

I wanted to know if you *require* to do a hard switch to AI or if you can
continue to use the older AIE residing on a 8.x AR instance. Does AIE
continue to work on 8.x?

 

Joe


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Multi Feature Studio for Remedy Professionals - ARSKit Studio

[anandsagar sah]

Hello All,

I would like to introduce a desktop based multi feature application
developed for Remedy Professionals.

ARSKit Studio is a Rich Client Application, which can perform following
operation and can save your time by a considerable factor:-


   - Browse through *Remedy Object List and Object Detail* with Advance
   Search, very quick and easy navigation.
   - Perform *quick and Bulk Compare *of Remedy Objects between servers
   and/or def files.
   - *Find the Usages *(advance 'Show Relationship') of Remedy Objects even
   in server where Relationship setting is turned off.
   - *Easy migration* with advance options and with the facility of taking
   backup of existing objects with single click before def import.
   - *Read def files *in a readable format without migrating it to any
   server.
   - *Allow Read Only Access *of Remedy Objects to developer on Production
   server.
   - *Capture *and perform *heavy Remedy log analysis *for Performance and
   functional Review.
   - *Run SQLs on Remedy Server *without knowing Database credentials.

There are several more features than what I mentioned in this email. If you
are interested, please visit the site.

The download is free (no registration require), use of the basic features
is free and now, you can also ask for 20 days free license to unlock all
the features.

Want to know HOW it can help you?
Visit Site  | Watch & Download Video
 | See Screenshots
 | Features  |
Download  | Ask for Trial


-- 
Thanks and Regards,
Sah Anandsagar
arskit.com
supp...@arskit.com | sah.anandsa...@gmail.com

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Re: Application list not appearing on the Home page

[Ver Felonia]

You have to delete your IE browser cache but make sure you uncheck "Preserve 
favorites website data", it is in the topmost of the IE Browsing History panel. 
  Give it a try.  It works on mine.

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Re: Finding the Local TZ for the User Logged In

[LJ LongWing]

There is already workflow on the Mid-Tier server to figure out your
timezone, that's how date/time fields are displayed in your local
timezoneya just need to figure out how to tap into what BMC has already
written and use the same routines.

On Tue, Apr 14, 2015 at 8:09 AM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> Doing some checking I can find a couple of different ways to do this, but
> none of them are absolute.
>
> 1.  I did a Google search on "javascript get timezone" and found several
> ways to do this.  Most require you to put a .js or .jsp file on the web
> server and call it (which you can do with a Run Process action and adding a
> reference to it in the Web Header or Web Footer of the form's view)
> 2. You can do something where you get the difference between the client
> time ($TIMESTAMP$ in an Active Link) and the server time ($SERVERTIMESTAMP
> in an Active Link) and lookup what time zone that would be
>
> Fred
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
> Sent: Monday, April 13, 2015 4:40 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Finding the Local TZ for the User Logged In
>
> Number 2 capture where people are logging in from
>
>
>
> Kevin Shaffer, Senior Partner
> Partner IT, Inc.
> (O) 888-380-8899
> (C) 316-208-5341
> (F) 708-887-1704
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: Monday, April 13, 2015 3:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Finding the Local TZ for the User Logged In
>
> Is your requirement
>1. To display all Dates/Times in the local timezone of the user
>  or
>2. To capture where people are located (so it can be reported on)
>
> If it is for #1 (display of Dates/Times) then leaving the timezone empty
> on User Preferences will do that for you (You only need to fill it out of
> you want to override the automatic internal calculations).
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
> Sent: Monday, April 13, 2015 2:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Finding the Local TZ for the User Logged In
>
> I have a request from a customer for the following.
>
> Scenario:  A user logs into the Mid-Tier.  The customer would like me to
> capture the local TimeZone of the person that is logged in and
> automatically update the timezone field on the Locale tab in the User
> Preferences form for that person.
>
> Has anyone had a similar requirement or have any suggestions?
>
> TIA
>
> Kevin Shaffer, Senior Partner
> Partner IT, Inc.
> (O) 888-380-8899
> (C) 316-208-5341
> (F) 708-887-1704
>
>
>
>
>
>
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> Answers Are, and have been for 20 years"
>
>
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Re: Application list not appearing on the Home page

[Fisher, David]

See KA345316 from the Remedy Knowledge Base. This is on the older side but 
still relevant:

Solution
Ensure the ITSM Applications are deployable applications and in a State of 
"Production". This can be verified via the Developer Studio with below steps: 

- Open Dev Studio > Navigator > Applications > Right Click on Remedy Change 
Management > Edit Application > Expand the General tab. 
- The State field will show as Test, Maintenance or Production. For non-admin 
users to see the application in Quick Links, Production will need to be 
selected.
- The similar procedure is also applies to other ITSM modules such as Incident 
Management, Problem Management and Asset Management


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram_Betholi
Sent: Tuesday, April 14, 2015 6:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Application list not appearing on the Home page

Thanks for your response Sanjay. Issue is there for everyone who logins to the 
system. I tried flushing and synching midtier cache, deleted browser memory 
..etc. Even then still I have the issue unresolved.

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Remedy Developer position opportunity

[Williamson, Victoria]

Title: Remedy Developer
Location: Michigan
Type: Contract (W2 Only)
Length: At least thru 09/2015. Goal of client is a 2 year contract.

Details:
MUST have experience with Remedy version 8.1x
At least 5+ years of Remedy experience
Both implementation and support experience in a client facing or client site 
environment
Comfortable working in a PM or Technical Lead capacity
US Citizenship or Valid US Greencard is required

Regards,
Stewart Campbell, Talent Acquisition
t 1.401.239.1819
scampb...@delphi-us.com
www.linkedin.com/in/stewartrcampbell/


Very Respectfully,

Victoria Williamson
[infozen]
Remedy Developer
Office: 240.568.5462
vwilliam...@infozen.com


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Re: Finding the Local TZ for the User Logged In

[Grooms, Frederick W]

Doing some checking I can find a couple of different ways to do this, but none 
of them are absolute.

1.  I did a Google search on "javascript get timezone" and found several ways 
to do this.  Most require you to put a .js or .jsp file on the web server and 
call it (which you can do with a Run Process action and adding a reference to 
it in the Web Header or Web Footer of the form's view)   
2. You can do something where you get the difference between the client time 
($TIMESTAMP$ in an Active Link) and the server time ($SERVERTIMESTAMP in an 
Active Link) and lookup what time zone that would be

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: Monday, April 13, 2015 4:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Finding the Local TZ for the User Logged In

Number 2 capture where people are logging in from



Kevin Shaffer, Senior Partner
Partner IT, Inc.
(O) 888-380-8899
(C) 316-208-5341 
(F) 708-887-1704

  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Monday, April 13, 2015 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Finding the Local TZ for the User Logged In

Is your requirement   
   1. To display all Dates/Times in the local timezone of the user   
 or   
   2. To capture where people are located (so it can be reported on)   

If it is for #1 (display of Dates/Times) then leaving the timezone empty on 
User Preferences will do that for you (You only need to fill it out of you want 
to override the automatic internal calculations).

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: Monday, April 13, 2015 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Finding the Local TZ for the User Logged In

I have a request from a customer for the following.

Scenario:  A user logs into the Mid-Tier.  The customer would like me to 
capture the local TimeZone of the person that is logged in and automatically 
update the timezone field on the Locale tab in the User Preferences form for 
that person.

Has anyone had a similar requirement or have any suggestions?  

TIA

Kevin Shaffer, Senior Partner
Partner IT, Inc.
(O) 888-380-8899
(C) 316-208-5341
(F) 708-887-1704

 



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Re: Menu Results List Problem

[Brian Goralczyk]

If you have custom sort needs, I would do a sql set fields action.  That
you can just do a sort on the sql.

HTH,

Brian Goralczyk

Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.com

On Sun, Apr 12, 2015 at 11:36 AM, Jason Miller 
wrote:

> **
>
> Often I will build a Display Only form with a Table Field to show results.
> You don't have to change the sort order of the source form and you have
> much more control over the UI. Also I have found sometimes I need different
> sort orders based on what is being done so changing the source form's sort
> order won't suffice.
>
> Jason
> On Apr 10, 2015 8:10 AM, "Mayfield, Andy L." 
> wrote:
>
>> **
>>
>> I have an Active Link that’s performing a Set Field action on  Assigned
>> Technician field. It searches the User form based on the Qualification and
>> returns a list User’s to select from.
>>
>>
>>
>> I am trying to find a way to alphabetize the results list that is
>> returned. It appears to be to displaying them sorted by the Request ID. I
>> would like to display them sorted by user name.
>>
>>
>>
>> Any ideas would be appreciated.
>>
>>
>>
>> *Andy L. Mayfield*
>>
>> *Protection &Control Field Services*
>>
>> *Team Leader - Substation SCADA*
>>
>> *Linc # 10*19140*
>>
>> *Cell # 205-288-9140 <205-288-9140>*
>>
>> *Office # 205-226-1804 <205-226-1804>*
>>
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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AR System Database Replication

[Madhu V]

Hi List,

We are planning to have AR System Database Replication for Reporting purpose. 
Replication will be for real time transactional Data Exchange i.e immediate 
synchronization. Please let me know what are the things to be conidered and 
tested in the Scenario.

Thanks
Madhu

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Re: Application list not appearing on the Home page

[Vikram_Betholi]

Thanks for your response Sanjay. Issue is there for everyone who logins to the 
system. I tried flushing and synching midtier cache, deleted browser memory 
..etc. Even then still I have the issue unresolved.

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Re: Application list not appearing on the Home page

[kanhu mohapatra]

Is it only limited to end users or all including admin as well. If all
including admin, then kindly hard flush webserver cache. And check.

Best Regards,
Kanhu.
On Apr 14, 2015 1:06 PM, "Vikram_Betholi"  wrote:

> Hi,
>
> When users login to 8.1 AR system, Home page is getting displayed but the
> Application list is empty. It shows "No Applications or Entry points" in
> the Left Hand navigation pane. How to resolve the issue.
>
>
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Re: Problems with Mid_Tier config tool

[kanhu mohapatra]

This issue most likely observed in java v1.8, to fix the issue, install
lower version of java or if already installed. Goto the /bin folder of
apache tomcat installation. And run tomcatXws.exe as administrator and go
to java tab, browse the JVM.dll file point to jre version 1.6 and above not
jre 1.8. Followed by restarting the tomcat service. And check ..hope this
will fix this issue.

Best regards,
Kanhu.
On Apr 14, 2015 12:03 PM, "Jain, Gourav"  wrote:

> **
>
> Which java version are you using?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Shafqat Ayaz
> *Sent:* 24 February 2015 21:18
> *To:* arslist@ARSLIST.ORG
> *Subject:* Problems with Mid_Tier config tool
>
>
>
> **
>
>
>
>  Hi guys
>
> when opening the mid-tier config page everything works fine except when i
> click on the Cache settings, I get this: I also get this when trying to
> open the login page.
>
> any help gratefully received with thanks.
>
> This is a new install of ARS 8.1 on SQL Server. I can access the system
> fine from a WUT.
>
>
>
> HTTP Status 500
>
> *type* Exception report
>
> *message*
>
> *description* *The server encountered an internal error () that prevented
> it from fulfilling this request.*
>
> *exception*
>
> org.apache.jasper.JasperException: Unable to compile class for JSP:
>
>
>
> An error occurred at line: 1 in the generated java file
>
> The type java.util.regex.Pattern cannot be resolved. It is indirectly 
> referenced from required .class files
>
>
>
> An error occurred at line: 19 in the generated java file
>
> The import java.util.regex.Pattern cannot be resolved
>
>
>
> An error occurred at line: 78 in the jsp file: /shared/login_common.jsp
>
> Pattern cannot be resolved
>
> 75:else
>
> 76:requrl = Validator.StripOffScriptTag(requrl);
>
> 77:if(requrl!=null)
>
> 78:
> requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote("\""), 
> "%22"));
>
> 79:if (requrl != null && (requrl.length()>0) && requrl.charAt(0) == '/') {
>
> 80:int appidx = requrl.indexOf("/apps/");
>
> 81:if (appidx != -1) {
>
>
>
>
>
> Stacktrace:
>
> 
> org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
>
> 
> org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
>
> 
> org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
>
> org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
>
> org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
>
> org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
>
> 
> org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
>
> 
> org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
>
> 
> org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
>
> org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
>
> javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
>
> com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source)
>
>  *note* *The full stack trace of the root cause is available in the
> Apache Tomcat/6.0.20 logs.*
>   --
>  Apache Tomcat/6.0.20
>
>
>
> *Shafqat Ayaz*
>
>
>
>--
>
> *From:* Ravindrakumar Rodge 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Sunday, February 22, 2015 2:10 PM
> *Subject:* Re: Reports cutting off at 2000 records
>
>
>
> **
>
> Adding to above also check if in preferences user is set to retrieve those
> many records only due to which you are getting 2000 records.
>
>
> -Ravindrakumar
>
>
>
> On 22-Feb-2015 7:37 PM, "Ravindrakumar Rodge"  wrote:
>
> There's a parameter in ar. cfg which sets the server cache size.
> Server-side-chunk-size:
> It must be set to 2000.
> Also check if the server is licensed or its being used in evaluation mode.
> Evaluation mode only retrieve 2000 records from any form.
>
> - Ravindrakumar
>
> On 20-Feb-2015 10:13 PM, "Terri Lockwood" 
> wrote:
>
> **
>
> I’ve got a dilemma that I’m hoping you experts can help me with.  Have a
> development system with version 8.1.01.  I’m trying to pull company records
> and have tried both from AR User and from MidTier.  I can pull 2412 records
> from both but when I make a report on the web it is only showing 2000
> records. (Report from User tool reports on all 5000)  I went into the
> System Admin console and found that under the Configuration tab the “*Max
> Entries Returned By GetList*” was set to 2000.  I have changed it to 5000
> and saved it.  I cleared both browser and server cache but it will still
> only return 2000 records using the web.  I then restarted both the app and
> midtier server.  Sill the same.  Where am I missing another setting?
> Thanks in advance for your help!
>
>
>
>
>
> ~~~
>
> Terri
>
>
>
> ARS 8.1.01
>
> I

Application list not appearing on the Home page

[Vikram_Betholi]

Hi,

When users login to 8.1 AR system, Home page is getting displayed but the 
Application list is empty. It shows "No Applications or Entry points" in the 
Left Hand navigation pane. How to resolve the issue.

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