Re: Problems with Mid_Tier config tool
Which java version are you using?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz
Sent: 24 February 2015 21:18
To: arslist@ARSLIST.ORG
Subject: Problems with Mid_Tier config tool
**
Hi guys
when opening the mid-tier config page everything works fine except when i click
on the Cache settings, I get this: I also get this when trying to open the
login page.
any help gratefully received with thanks.
This is a new install of ARS 8.1 on SQL Server. I can access the system fine
from a WUT.
HTTP Status 500
type Exception report
message
description The server encountered an internal error () that prevented it from
fulfilling this request.
exception
org.apache.jasper.JasperException: Unable to compile class for JSP:
An error occurred at line: 1 in the generated java file
The type java.util.regex.Pattern cannot be resolved. It is indirectly
referenced from required .class files
An error occurred at line: 19 in the generated java file
The import java.util.regex.Pattern cannot be resolved
An error occurred at line: 78 in the jsp file: /shared/login_common.jsp
Pattern cannot be resolved
75:else
76:requrl = Validator.StripOffScriptTag(requrl);
77:if(requrl!=null)
78:
requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote(\), %22));
79:if (requrl != null (requrl.length()0) requrl.charAt(0) == '/') {
80:int appidx = requrl.indexOf(/apps/);
81:if (appidx != -1) {
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source)
note The full stack trace of the root cause is available in the Apache
Tomcat/6.0.20 logs.
Apache Tomcat/6.0.20
Shafqat Ayaz
From: Ravindrakumar Rodge raviru...@gmail.commailto:raviru...@gmail.com
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Sunday, February 22, 2015 2:10 PM
Subject: Re: Reports cutting off at 2000 records
**
Adding to above also check if in preferences user is set to retrieve those many
records only due to which you are getting 2000 records.
-Ravindrakumar
On 22-Feb-2015 7:37 PM, Ravindrakumar Rodge
raviru...@gmail.commailto:raviru...@gmail.com wrote:
There's a parameter in ar. cfg which sets the server cache size.
Server-side-chunk-size:
It must be set to 2000.
Also check if the server is licensed or its being used in evaluation mode.
Evaluation mode only retrieve 2000 records from any form.
- Ravindrakumar
On 20-Feb-2015 10:13 PM, Terri Lockwood
teresa.lockw...@sungard.commailto:teresa.lockw...@sungard.com wrote:
**
I’ve got a dilemma that I’m hoping you experts can help me with. Have a
development system with version 8.1.01. I’m trying to pull company records and
have tried both from AR User and from MidTier. I can pull 2412 records from
both but when I make a report on the web it is only showing 2000 records.
(Report from User tool reports on all 5000) I went into the System Admin
console and found that under the Configuration tab the “Max Entries Returned By
GetList” was set to 2000. I have changed it to 5000 and saved it. I cleared
both browser and server cache but it will still only return 2000 records using
the web. I then restarted both the app and midtier server. Sill the same.
Where am I missing another setting? Thanks in advance for your help!
~~~
Terri
ARS 8.1.01
ITSM 8.1.01
Midtier 8.1.01
Windows 2008 R2
MS SQL 2008 R2 SP2
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
___
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Where the Answers Are, and have been for 20 years
Application list not appearing on the Home page
Hi, When users login to 8.1 AR system, Home page is getting displayed but the Application list is empty. It shows No Applications or Entry points in the Left Hand navigation pane. How to resolve the issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problems with Mid_Tier config tool
This issue most likely observed in java v1.8, to fix the issue, install
lower version of java or if already installed. Goto the /bin folder of
apache tomcat installation. And run tomcatXws.exe as administrator and go
to java tab, browse the JVM.dll file point to jre version 1.6 and above not
jre 1.8. Followed by restarting the tomcat service. And check ..hope this
will fix this issue.
Best regards,
Kanhu.
On Apr 14, 2015 12:03 PM, Jain, Gourav gourav_j...@bmc.com wrote:
**
Which java version are you using?
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Shafqat Ayaz
*Sent:* 24 February 2015 21:18
*To:* arslist@ARSLIST.ORG
*Subject:* Problems with Mid_Tier config tool
**
Hi guys
when opening the mid-tier config page everything works fine except when i
click on the Cache settings, I get this: I also get this when trying to
open the login page.
any help gratefully received with thanks.
This is a new install of ARS 8.1 on SQL Server. I can access the system
fine from a WUT.
HTTP Status 500
*type* Exception report
*message*
*description* *The server encountered an internal error () that prevented
it from fulfilling this request.*
*exception*
org.apache.jasper.JasperException: Unable to compile class for JSP:
An error occurred at line: 1 in the generated java file
The type java.util.regex.Pattern cannot be resolved. It is indirectly
referenced from required .class files
An error occurred at line: 19 in the generated java file
The import java.util.regex.Pattern cannot be resolved
An error occurred at line: 78 in the jsp file: /shared/login_common.jsp
Pattern cannot be resolved
75:else
76:requrl = Validator.StripOffScriptTag(requrl);
77:if(requrl!=null)
78:
requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote(\),
%22));
79:if (requrl != null (requrl.length()0) requrl.charAt(0) == '/') {
80:int appidx = requrl.indexOf(/apps/);
81:if (appidx != -1) {
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source)
*note* *The full stack trace of the root cause is available in the
Apache Tomcat/6.0.20 logs.*
--
Apache Tomcat/6.0.20
*Shafqat Ayaz*
--
*From:* Ravindrakumar Rodge raviru...@gmail.com
*To:* arslist@ARSLIST.ORG
*Sent:* Sunday, February 22, 2015 2:10 PM
*Subject:* Re: Reports cutting off at 2000 records
**
Adding to above also check if in preferences user is set to retrieve those
many records only due to which you are getting 2000 records.
-Ravindrakumar
On 22-Feb-2015 7:37 PM, Ravindrakumar Rodge raviru...@gmail.com wrote:
There's a parameter in ar. cfg which sets the server cache size.
Server-side-chunk-size:
It must be set to 2000.
Also check if the server is licensed or its being used in evaluation mode.
Evaluation mode only retrieve 2000 records from any form.
- Ravindrakumar
On 20-Feb-2015 10:13 PM, Terri Lockwood teresa.lockw...@sungard.com
wrote:
**
I’ve got a dilemma that I’m hoping you experts can help me with. Have a
development system with version 8.1.01. I’m trying to pull company records
and have tried both from AR User and from MidTier. I can pull 2412 records
from both but when I make a report on the web it is only showing 2000
records. (Report from User tool reports on all 5000) I went into the
System Admin console and found that under the Configuration tab the “*Max
Entries Returned By GetList*” was set to 2000. I have changed it to 5000
and saved it. I cleared both browser and server cache but it will still
only return 2000 records using the web. I then restarted both the app and
midtier server. Sill the same. Where am I missing another setting?
Thanks in advance for your help!
~~~
Terri
ARS 8.1.01
ITSM 8.1.01
Midtier 8.1.01
Windows 2008 R2
MS SQL 2008 R2 SP2
_ARSlist: Where the Answers Are and have been
Re: Application list not appearing on the Home page
Is it only limited to end users or all including admin as well. If all including admin, then kindly hard flush webserver cache. And check. Best Regards, Kanhu. On Apr 14, 2015 1:06 PM, Vikram_Betholi betholi.vik...@gmail.com wrote: Hi, When users login to 8.1 AR system, Home page is getting displayed but the Application list is empty. It shows No Applications or Entry points in the Left Hand navigation pane. How to resolve the issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Application list not appearing on the Home page
Thanks for your response Sanjay. Issue is there for everyone who logins to the system. I tried flushing and synching midtier cache, deleted browser memory ..etc. Even then still I have the issue unresolved. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AR System Database Replication
Hi List, We are planning to have AR System Database Replication for Reporting purpose. Replication will be for real time transactional Data Exchange i.e immediate synchronization. Please let me know what are the things to be conidered and tested in the Scenario. Thanks Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Menu Results List Problem
If you have custom sort needs, I would do a sql set fields action. That you can just do a sort on the sql. HTH, Brian Goralczyk Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Sun, Apr 12, 2015 at 11:36 AM, Jason Miller jason.mil...@gmail.com wrote: ** Often I will build a Display Only form with a Table Field to show results. You don't have to change the sort order of the source form and you have much more control over the UI. Also I have found sometimes I need different sort orders based on what is being done so changing the source form's sort order won't suffice. Jason On Apr 10, 2015 8:10 AM, Mayfield, Andy L. almay...@southernco.com wrote: ** I have an Active Link that’s performing a Set Field action on Assigned Technician field. It searches the User form based on the Qualification and returns a list User’s to select from. I am trying to find a way to alphabetize the results list that is returned. It appears to be to displaying them sorted by the Request ID. I would like to display them sorted by user name. Any ideas would be appreciated. *Andy L. Mayfield* *Protection Control Field Services* *Team Leader - Substation SCADA* *Linc # 10*19140* *Cell # 205-288-9140 205-288-9140* *Office # 205-226-1804 205-226-1804* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Application list not appearing on the Home page
You have to delete your IE browser cache but make sure you uncheck Preserve favorites website data, it is in the topmost of the IE Browsing History panel. Give it a try. It works on mine. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone still using AIE against a 8.x AR Server?
We have an AIE job that runs daily on an ITSM 7.6.04 system that never full made it to production (except for this job). It is pulling info from an Oracle DB and pushes it to our 8.1 production AR Server. Works great. So great that it is never a priority to take the time to replace it with an AI job so we can shutdown the old 7.6.04 server. Jason On Tue, Apr 14, 2015 at 8:18 AM, Joe D'Souza jdso...@shyle.net wrote: ** I wanted to know if you **require** to do a hard switch to AI or if you can continue to use the older AIE residing on a 8.x AR instance. Does AIE continue to work on 8.x? Joe _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
VIP* Field on HPD-INC-AssigneeAssignment SYS:NotificationMessages
Hi Everybody, I need send the field VIP* from CTM:People on HPD-INC-AssigneeAssignment which is a SYS:NotificationMessages for the assignee to know if the requester is a VIP user or not. Thanks for yours asap answers. Best Regards, Pamela Morales ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone still using AIE against a 8.x AR Server?
My understanding was that AIE was deprecated for v8, and that AI was required. My experience is that they enforced that. Rick On Apr 14, 2015 8:19 AM, Joe D'Souza jdso...@shyle.net wrote: ** I wanted to know if you **require** to do a hard switch to AI or if you can continue to use the older AIE residing on a 8.x AR instance. Does AIE continue to work on 8.x? Joe _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System Database Replication
Hello Madhu, Please check the below given BMC published KA link regarding info on DB Replication. *Knowledge Article ID:* KA317702 https://kb.bmc.com/infocenter/index?page=contentid=KA317702actp=searchviewlocale=en_USsearchid=1429027171548 Also you will find below note in DB reference guide published for ARS 7.6.04 NOTE In Microsoft SQL Server 2005, when the underlying database table is marked for database replication, you cannot change the field length. If you try to do so, the ALTER TABLE command returns this error: Cannot rename the table because it is published for replication. (SQL Server 15051). To resolve this, turn off database replication, change the field size, and then turn database replication on. For more information, see the Microsoft SQL Server documentation. *Knowledge Article ID:* KA371443 https://kb.bmc.com/infocenter/index?page=contentid=KA371443actp=searchviewlocale=en_USsearchid=1429027171548 This will help you to understand the issues/errors which are faced when the replication is ON Thanks. Regards Munesh On Tue, Apr 14, 2015 at 4:21 PM, Madhu V madhu.pesronalandpriv...@gmail.com wrote: Hi List, We are planning to have AR System Database Replication for Reporting purpose. Replication will be for real time transactional Data Exchange i.e immediate synchronization. Please let me know what are the things to be conidered and tested in the Scenario. Thanks Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone still using AIE against a 8.x AR Server?
I’m running AIE jobs on ARS/ITSM 8.1. On a Remedy OnDemand system. Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, April 14, 2015 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Anyone still using AIE against a 8.x AR Server? ** My understanding was that AIE was deprecated for v8, and that AI was required. My experience is that they enforced that. Rick On Apr 14, 2015 8:19 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I wanted to know if you *require* to do a hard switch to AI or if you can continue to use the older AIE residing on a 8.x AR instance. Does AIE continue to work on 8.x? Joe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone still using AIE against a 8.x AR Server?
The architecture is completely different between the two versions, FYI. The conversion utility works pretty well. Rick On Apr 14, 2015 8:55 AM, Jason Miller jason.mil...@gmail.com wrote: ** We have an AIE job that runs daily on an ITSM 7.6.04 system that never full made it to production (except for this job). It is pulling info from an Oracle DB and pushes it to our 8.1 production AR Server. Works great. So great that it is never a priority to take the time to replace it with an AI job so we can shutdown the old 7.6.04 server. Jason On Tue, Apr 14, 2015 at 8:18 AM, Joe D'Souza jdso...@shyle.net wrote: ** I wanted to know if you **require** to do a hard switch to AI or if you can continue to use the older AIE residing on a 8.x AR instance. Does AIE continue to work on 8.x? Joe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Multi Feature Studio for Remedy Professionals - ARSKit Studio
Hello All, I would like to introduce a desktop based multi feature application developed for Remedy Professionals. ARSKit Studio is a Rich Client Application, which can perform following operation and can save your time by a considerable factor:- - Browse through *Remedy Object List and Object Detail* with Advance Search, very quick and easy navigation. - Perform *quick and Bulk Compare *of Remedy Objects between servers and/or def files. - *Find the Usages *(advance 'Show Relationship') of Remedy Objects even in server where Relationship setting is turned off. - *Easy migration* with advance options and with the facility of taking backup of existing objects with single click before def import. - *Read def files *in a readable format without migrating it to any server. - *Allow Read Only Access *of Remedy Objects to developer on Production server. - *Capture *and perform *heavy Remedy log analysis *for Performance and functional Review. - *Run SQLs on Remedy Server *without knowing Database credentials. There are several more features than what I mentioned in this email. If you are interested, please visit the site. The download is free (no registration require), use of the basic features is free and now, you can also ask for 20 days free license to unlock all the features. Want to know HOW it can help you? Visit Site http://arskit.com/ | Watch Download Video http://arskit.com/getting-started-with-arskit-studio/ | See Screenshots http://arskit.com/screenshots/ | Features http://arskit.com/features/| Download http://arskit.com/download-studio/ | Ask for Trial http://arskit.com/try-and-buy-arskit-studio/ -- Thanks and Regards, Sah Anandsagar arskit.com supp...@arskit.com | sah.anandsa...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone still using AIE against a 8.x AR Server?
Yes, AIE still works on 8.1. We have migrated some jobs to AI, but we are taking our time since the old AIE jobs work just fine. On Apr 14, 2015 10:18 AM, Joe D'Souza jdso...@shyle.net wrote: ** I wanted to know if you **require** to do a hard switch to AI or if you can continue to use the older AIE residing on a 8.x AR instance. Does AIE continue to work on 8.x? Joe _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Finding the Local TZ for the User Logged In
There is already workflow on the Mid-Tier server to figure out your timezone, that's how date/time fields are displayed in your local timezoneya just need to figure out how to tap into what BMC has already written and use the same routines. On Tue, Apr 14, 2015 at 8:09 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Doing some checking I can find a couple of different ways to do this, but none of them are absolute. 1. I did a Google search on javascript get timezone and found several ways to do this. Most require you to put a .js or .jsp file on the web server and call it (which you can do with a Run Process action and adding a reference to it in the Web Header or Web Footer of the form's view) 2. You can do something where you get the difference between the client time ($TIMESTAMP$ in an Active Link) and the server time ($SERVERTIMESTAMP in an Active Link) and lookup what time zone that would be Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Monday, April 13, 2015 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Finding the Local TZ for the User Logged In Number 2 capture where people are logging in from Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, April 13, 2015 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Finding the Local TZ for the User Logged In Is your requirement 1. To display all Dates/Times in the local timezone of the user or 2. To capture where people are located (so it can be reported on) If it is for #1 (display of Dates/Times) then leaving the timezone empty on User Preferences will do that for you (You only need to fill it out of you want to override the automatic internal calculations). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Monday, April 13, 2015 2:18 PM To: arslist@ARSLIST.ORG Subject: Finding the Local TZ for the User Logged In I have a request from a customer for the following. Scenario: A user logs into the Mid-Tier. The customer would like me to capture the local TimeZone of the person that is logged in and automatically update the timezone field on the Locale tab in the User Preferences form for that person. Has anyone had a similar requirement or have any suggestions? TIA Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Anyone still using AIE against a 8.x AR Server?
I wanted to know if you *require* to do a hard switch to AI or if you can continue to use the older AIE residing on a 8.x AR instance. Does AIE continue to work on 8.x? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Destination Problem: Upgrading from 7.6.04 to 8.1.02
Not to pick up on the obvious, but is that patch cumulative? You are trying to apply it to a 7.6.04 system so if that patch is not cumulative, you might want to first upgrade it to a 8.1.x base version and then apply patches. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Tuesday, April 14, 2015 9:36 PM To: arslist@ARSLIST.ORG Subject: Destination Problem: Upgrading from 7.6.04 to 8.1.02 ** Hi All, When i tried to upgrade the test server from 7.6.04 to 8.1.02 it gives the below error message. Please advise. Inline image 1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Developer Opportunity
All- Thanks for taking the time to read this email. My client has an opportunity in the South Phoenix area for a Remedy Developer with a Web Development background. This is a straight full-time opportunity. Not a contract or temp to perm. I would appreciate any help with referrals. If you do provide a referral the person gets the job I will pay you $1,000. An immediate need for a Lead Remedy Developer to support Government Client. Must be able to obtain a Public Trust clearance. This is a standard initial clearance that takes 6-8 weeks to receive. Job Description Performs all Remedy Development Platform and supporting tools Requirements Supervisor experience 3+years Solid experience in configuring, administering, and customizing BMC'S Custom Forms and AR 7.6.04 Suite Service catalog and enabling technologies, such as mobile integration, analytics, and asset discovery, on Windows operating system platforms utilizing web servers, application servers, and databases Experience integrating SharePoint, Big Fix, SCCM and CiscoWorks into Remedy Experience with Windows and Crystal Reports Preferred skills in, Oracle 11g and Windows 2008 64 Bit Proficient in writing SQL queries, Web development, Disaster Recovery, General administration of SAN storage arrays (EMC RecoverPoint), BMC Licensing Management, Projects, SLM Process, ITILv3 (preferred) or familiarity with ITIL processes experience Education Bachelor's Degree in IT and 3 years Remedy Development Experience Equivalent years' experience in lieu of degree Please shoot me an email or give me a call at 703-599-4270. Thanks, Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Destination Problem: Upgrading from 7.6.04 to 8.1.02
Joe is right. 8.1.02 Patch1 is just bundle of hotfixes . One cannot perform upgrade from 7604 using that. @Karthick : 1] Please download 8.1.02 release installer whose size will be around 1.5 GB Execute 8.1.02 config checker utility for config checks . 2] Upgrade AR using installer present in ARSUITEKit.zip. 3] Then you can apply AR 8.1.02 patch. If you want to upgrade ITSM to 8.1.02 then after AR upgrade : 1]] Execute BPCU to check if any invalid customizations in BASE forms or workflows. 2] Create overlays if any illegal customizations present. 3] Execute 8.1.02 config checker utility for ITSM pre-checks and config checks. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, April 15, 2015 7:46 AM To: arslist@ARSLIST.ORG Subject: Re: Destination Problem: Upgrading from 7.6.04 to 8.1.02 ** Not to pick up on the obvious, but is that patch cumulative? You are trying to apply it to a 7.6.04 system so if that patch is not cumulative, you might want to first upgrade it to a 8.1.x base version and then apply patches. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Tuesday, April 14, 2015 9:36 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Destination Problem: Upgrading from 7.6.04 to 8.1.02 ** Hi All, When i tried to upgrade the test server from 7.6.04 to 8.1.02 it gives the below error message. Please advise. [Inline image 1] _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System Database Replication
Thank you Munesh :) On Tue, Apr 14, 2015 at 9:45 PM, munesh konda munesh.ko...@gmail.com wrote: ** Hello Madhu, Please check the below given BMC published KA link regarding info on DB Replication. *Knowledge Article ID:* KA317702 https://kb.bmc.com/infocenter/index?page=contentid=KA317702actp=searchviewlocale=en_USsearchid=1429027171548 Also you will find below note in DB reference guide published for ARS 7.6.04 NOTE In Microsoft SQL Server 2005, when the underlying database table is marked for database replication, you cannot change the field length. If you try to do so, the ALTER TABLE command returns this error: Cannot rename the table because it is published for replication. (SQL Server 15051). To resolve this, turn off database replication, change the field size, and then turn database replication on. For more information, see the Microsoft SQL Server documentation. *Knowledge Article ID:* KA371443 https://kb.bmc.com/infocenter/index?page=contentid=KA371443actp=searchviewlocale=en_USsearchid=1429027171548 This will help you to understand the issues/errors which are faced when the replication is ON Thanks. Regards Munesh On Tue, Apr 14, 2015 at 4:21 PM, Madhu V madhu.pesronalandpriv...@gmail.com wrote: Hi List, We are planning to have AR System Database Replication for Reporting purpose. Replication will be for real time transactional Data Exchange i.e immediate synchronization. Please let me know what are the things to be conidered and tested in the Scenario. Thanks Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Finding the Local TZ for the User Logged In
Doing some checking I can find a couple of different ways to do this, but none of them are absolute. 1. I did a Google search on javascript get timezone and found several ways to do this. Most require you to put a .js or .jsp file on the web server and call it (which you can do with a Run Process action and adding a reference to it in the Web Header or Web Footer of the form's view) 2. You can do something where you get the difference between the client time ($TIMESTAMP$ in an Active Link) and the server time ($SERVERTIMESTAMP in an Active Link) and lookup what time zone that would be Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Monday, April 13, 2015 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Finding the Local TZ for the User Logged In Number 2 capture where people are logging in from Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, April 13, 2015 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Finding the Local TZ for the User Logged In Is your requirement 1. To display all Dates/Times in the local timezone of the user or 2. To capture where people are located (so it can be reported on) If it is for #1 (display of Dates/Times) then leaving the timezone empty on User Preferences will do that for you (You only need to fill it out of you want to override the automatic internal calculations). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Monday, April 13, 2015 2:18 PM To: arslist@ARSLIST.ORG Subject: Finding the Local TZ for the User Logged In I have a request from a customer for the following. Scenario: A user logs into the Mid-Tier. The customer would like me to capture the local TimeZone of the person that is logged in and automatically update the timezone field on the Locale tab in the User Preferences form for that person. Has anyone had a similar requirement or have any suggestions? TIA Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Developer position opportunity
Title: Remedy Developer Location: Michigan Type: Contract (W2 Only) Length: At least thru 09/2015. Goal of client is a 2 year contract. Details: MUST have experience with Remedy version 8.1x At least 5+ years of Remedy experience Both implementation and support experience in a client facing or client site environment Comfortable working in a PM or Technical Lead capacity US Citizenship or Valid US Greencard is required Regards, Stewart Campbell, Talent Acquisition t 1.401.239.1819 scampb...@delphi-us.commailto:scampb...@delphi-us.com www.linkedin.com/in/stewartrcampbell/http://www.linkedin.com/in/stewartrcampbell/ Very Respectfully, Victoria Williamson [infozen] Remedy Developer Office: 240.568.5462 vwilliam...@infozen.commailto:vwilliam...@infozen.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Application list not appearing on the Home page
See KA345316 from the Remedy Knowledge Base. This is on the older side but still relevant: Solution Ensure the ITSM Applications are deployable applications and in a State of Production. This can be verified via the Developer Studio with below steps: - Open Dev Studio Navigator Applications Right Click on Remedy Change Management Edit Application Expand the General tab. - The State field will show as Test, Maintenance or Production. For non-admin users to see the application in Quick Links, Production will need to be selected. - The similar procedure is also applies to other ITSM modules such as Incident Management, Problem Management and Asset Management -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram_Betholi Sent: Tuesday, April 14, 2015 6:48 AM To: arslist@ARSLIST.ORG Subject: Re: Application list not appearing on the Home page Thanks for your response Sanjay. Issue is there for everyone who logins to the system. I tried flushing and synching midtier cache, deleted browser memory ..etc. Even then still I have the issue unresolved. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone still using AIE against a 8.x AR Server?
This is what I was hoping to hear. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jortega999 . Sent: Tuesday, April 14, 2015 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Anyone still using AIE against a 8.x AR Server? ** Yes, AIE still works on 8.1. We have migrated some jobs to AI, but we are taking our time since the old AIE jobs work just fine. On Apr 14, 2015 10:18 AM, Joe D'Souza jdso...@shyle.net wrote: ** I wanted to know if you *require* to do a hard switch to AI or if you can continue to use the older AIE residing on a 8.x AR instance. Does AIE continue to work on 8.x? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone still using AIE against a 8.x AR Server?
Yes, its not just a name change as it appears to be. I was investigating the possibility of running it in a mixed-mode so to speak. Meaning if it were possible to transition slowly by converting the less important jobs first, and then converting the more important ones later so the impact if any due to the change is minimized. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, April 14, 2015 11:58 AM To: arslist@ARSLIST.ORG Subject: Re: Anyone still using AIE against a 8.x AR Server? ** The architecture is completely different between the two versions, FYI. The conversion utility works pretty well. Rick On Apr 14, 2015 8:55 AM, Jason Miller jason.mil...@gmail.com wrote: ** We have an AIE job that runs daily on an ITSM 7.6.04 system that never full made it to production (except for this job). It is pulling info from an Oracle DB and pushes it to our 8.1 production AR Server. Works great. So great that it is never a priority to take the time to replace it with an AI job so we can shutdown the old 7.6.04 server. Jason On Tue, Apr 14, 2015 at 8:18 AM, Joe D'Souza jdso...@shyle.net wrote: ** I wanted to know if you *require* to do a hard switch to AI or if you can continue to use the older AIE residing on a 8.x AR instance. Does AIE continue to work on 8.x? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone still using AIE against a 8.x AR Server?
It is and hence the question. Sometimes some deprecated functions continue to work in an unaltered state but can't further be customized and need to be rebuilt using newer tools. So wanted to know if AIE functions still worked post upgrade to 8.x or if they necessarily need a conversion to AI functions using the conversion tool. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, April 14, 2015 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: Anyone still using AIE against a 8.x AR Server? ** My understanding was that AIE was deprecated for v8, and that AI was required. My experience is that they enforced that. Rick On Apr 14, 2015 8:19 AM, Joe D'Souza jdso...@shyle.net wrote: ** I wanted to know if you *require* to do a hard switch to AI or if you can continue to use the older AIE residing on a 8.x AR instance. Does AIE continue to work on 8.x? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
7.5 midtier on a 2012 server
Has anyone installed 7.5 patch 007 midtier on a 2012 server? I've been asked to do one and although everything seems to Install correctly (JRE/JDK, Tomcat) it gets errors when I try to Do a config.jsp . The AR 7.5 patch 007 server installed fine and Access the db fine. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone still using AIE against a 8.x AR Server?
So AIE still continues to work then through version 8.x too? Anything that you'll had to watch out for? Or it was the upgrade to 8.x seamless with no need to alter any of those jobs? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Tuesday, April 14, 2015 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: Anyone still using AIE against a 8.x AR Server? I'm running AIE jobs on ARS/ITSM 8.1. On a Remedy OnDemand system. Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, April 14, 2015 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Anyone still using AIE against a 8.x AR Server? ** My understanding was that AIE was deprecated for v8, and that AI was required. My experience is that they enforced that. Rick On Apr 14, 2015 8:19 AM, Joe D'Souza jdso...@shyle.net wrote: ** I wanted to know if you *require* to do a hard switch to AI or if you can continue to use the older AIE residing on a 8.x AR instance. Does AIE continue to work on 8.x? Joe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone still using AIE against a 8.x AR Server?
Yes have used AIE successfully when setup/sitting on a 7.6.04 system too. From answers sent earlier by a couple of other posters, it looks like it can sit on 8.x as well. I was hoping for that. Thanks for all your answers. Were there anything at all (internal AIE functionality of AIE specific functions) that did not work correctly or as expected? Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, April 14, 2015 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Anyone still using AIE against a 8.x AR Server? ** We have an AIE job that runs daily on an ITSM 7.6.04 system that never full made it to production (except for this job). It is pulling info from an Oracle DB and pushes it to our 8.1 production AR Server. Works great. So great that it is never a priority to take the time to replace it with an AI job so we can shutdown the old 7.6.04 server. Jason On Tue, Apr 14, 2015 at 8:18 AM, Joe D'Souza jdso...@shyle.net wrote: ** I wanted to know if you *require* to do a hard switch to AI or if you can continue to use the older AIE residing on a 8.x AR instance. Does AIE continue to work on 8.x? Joe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.5 midtier on a 2012 server
Since you haven't given any specific error you are encountering nor details about your post installation steps (restart sometimes is needed) I would suggest you restart the mid tier server and then attempt to use the web interface. If it still does not work, a little more information on the error would help. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Tuesday, April 14, 2015 3:20 PM To: arslist@ARSLIST.ORG Subject: 7.5 midtier on a 2012 server Has anyone installed 7.5 patch 007 midtier on a 2012 server? I've been asked to do one and although everything seems to Install correctly (JRE/JDK, Tomcat) it gets errors when I try to Do a config.jsp . The AR 7.5 patch 007 server installed fine and Access the db fine. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.5 midtier on a 2012 server
No post installation steps after the midtier install. Install log had no errors. Reboots Before and after installation of midtier. Normal login - http://servername:8080/arsys/shared/config/config.jsphttp://%3cservername%3e:8080/arsys/shared/config/config.jsp Is the IE line. Here's the error. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:710) javax.servlet.http.HttpServlet.service(HttpServlet.java:803) note The full stack trace of the root cause is available in the Apache Tomcat/5.5.25 logs. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, April 14, 2015 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 midtier on a 2012 server ** Since you haven't given any specific error you are encountering nor details about your post installation steps (restart sometimes is needed) I would suggest you restart the mid tier server and then attempt to use the web interface. If it still does not work, a little more information on the error would help. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Tuesday, April 14, 2015 3:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: 7.5 midtier on a 2012 server Has anyone installed 7.5 patch 007 midtier on a 2012 server? I've been asked to do one and although everything seems to Install correctly (JRE/JDK, Tomcat) it gets errors when I try to Do a config.jsp . The AR 7.5 patch 007 server installed fine and Access the db fine. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.5 midtier on a 2012 server
Which version of Java are you using? Mid-Tier 7.5 came out in 2009 and Java 7 came out in 2011. I have heard that Java 8 causes issues on older Mid-Tiers. You may want to make sure which java Tomcat is using Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Tuesday, April 14, 2015 2:20 PM To: arslist@ARSLIST.ORG Subject: 7.5 midtier on a 2012 server ** Has anyone installed 7.5 patch 007 midtier on a 2012 server? I've been asked to do one and although everything seems to Install correctly (JRE/JDK, Tomcat) it gets errors when I try to Do a config.jsp . The AR 7.5 patch 007 server installed fine and Access the db fine. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.5 midtier on a 2012 server
As Fred pointed on a separate response, this could be due to an incompatible java version. Check the version of java that Tomcat is using. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Tuesday, April 14, 2015 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 midtier on a 2012 server No post installation steps after the midtier install. Install log had no errors. Reboots Before and after installation of midtier. Normal login - http:// http://%3cservername%3e:8080/arsys/shared/config/config.jsp servername:8080/arsys/shared/config/config.jsp Is the IE line. Here's the error. HTTP Status 500 - _ type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String ;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:710) javax.servlet.http.HttpServlet.service(HttpServlet.java:803) note The full stack trace of the root cause is available in the Apache Tomcat/5.5.25 logs. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, April 14, 2015 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 midtier on a 2012 server ** Since you haven't given any specific error you are encountering nor details about your post installation steps (restart sometimes is needed) I would suggest you restart the mid tier server and then attempt to use the web interface. If it still does not work, a little more information on the error would help. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Tuesday, April 14, 2015 3:20 PM To: arslist@ARSLIST.ORG Subject: 7.5 midtier on a 2012 server Has anyone installed 7.5 patch 007 midtier on a 2012 server? I've been asked to do one and although everything seems to Install correctly (JRE/JDK, Tomcat) it gets errors when I try to Do a config.jsp . The AR 7.5 patch 007 server installed fine and Access the db fine. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
