Re: How to - Remove all Overlays from a Form
Thanks for the feedback Doug! Of course it is never as simple as it appears on the surface. Typical day in the life of a programmer :) Maybe we (I) read a little too much in the response Kiran relayed? It sounded like a retort of why it is fine as is and there is no need to consider changing, we should know what we are doing. Jason On Tue, Apr 28, 2015 at 10:45 AM, Mueller, Doug doug_muel...@bmc.com wrote: ** Everyone, I thought I would share a few thoughts…. We do listen to requests and feedback and often react to it. However, sometimes things are not as simple as they seem… Let’s take this case as an example. You can have three types of things that you are looking at when in Best Practice mode: 1) An unaltered definition that is just being read through from the base – no delete is possible here 2) An overlaid definition that is present in base – delete of the overlay is possible but not of the base definition 3) A custom object that does not exist in base – delete here deletes the object All of the focus of the thread has been on the wording of the Delete operation and should it be called Delete Overlay. I actually think that the concept is a good one. However, be aware that there really needs to be three states for the menu choice: 1) It is disabled as it is not possible 2) Delete Overlayto emphasize you are only deleting the overlay and not the object 3) Deleteto emphasize it is a custom object and you are REALLY deleting the object not an overly Then, let’s look at the next topic – I believe you can multi-select items and then pick Delete…. What should the menu choice be if you select three items, one of each of the above categories, and then select Delete? Should it be disabled because one is just a read through? Should it say Delete Overlay because one is an overlay? Should it say Delete because one is a custom object? More complexity… Does it say Delete and Delete Overlay? Do we remove the multi-select (of if it is not there, never add it)? I am not objecting to the request and in fact think there is value in the request, but just be aware that there is sometimes more to the issue than it may at first seem. Now, there are icons that indicate if something is an overlay, a custom object, or a base object bleeding through so you can tell which is which – but does it need to be more? And, about the not being in base mode discussion…. I would agree and argue that you should not be in base mode. In fact, I would go so far as to suggest that you should have most – all the day to day Admin logins and any special access Admin user – LOCKED to the overlay layer. Check the documentation, it allows you to lock an Admin into a specific layer. They can go into the other layer (well, this depends on version, current versions let you in read only to other layers, but older versions blocked them entirely) but no change is possible. Doing this guarantees that there are no mistakes and that no one is accidentally in the wrong mode and making changes. (and yes, BMC should lock our Admins to base to prevent accidentally creating custom objects in the overlay layer) You always have some super Admin who is not locked to Base in case you do need to go into that layer. They could also change the rights of an Admin to remove the restriction locking them to Best Practice – there is logic that doesn’t allow an Admin locked to a layer to change the permissions to override that lock. Note that you can use this same ability to also lock an Admin to an undefined layer so that they can make no structure changes at all but can access data. This is good for a data access but read only definition Admin or for Admins used for integrations that only do data so that they cannot be used to change structures regardless of what calls are made. So, we have deviated from the original topic a bit. I just wanted to note that not having action taken is not always a sign of disagreement or of ignoring. Sometimes the problem is simply more complex than it seems nad more work needs to be done to make a decision. Then, there is the entire balancing of requests to pick the ones that make the most difference. Please keep the ideas and requests coming as without them being shared, there is almost 0 chance of them being done as we don’t know about them. Doug Mueller *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Monday, April 27, 2015 6:02 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: How to - Remove all Overlays from a Form ** Despite being comfortable with the labels personally, I do think there is a point to all this. But until that becomes a reality, just know that when you are in the best practice mode, the deletion of base objects is not allowed by the tool. So
Add new Field to AP:PreviewInfo (Vendor Form)
Hi Folks, Remedy ITSM 8.1 Approval Question. I have added a new field on the form AP:Signature. I now need to add this field to the vendor form AP:PreviewInfo. Has anyone done this, or know how to do it. I tried Right Clicking on the AP:PreviewInfo form, and selecting Add field from AP:Signature but I get a blanc list of fields. Any assistance greatly appreciated. Many thanks Jacques ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Out of office until 4/27/2015
I will be out of the office from April 20, 2015 and returning on April 27, 2015 Respectfully, Don J. Marshall OTM1 USN Retired DFAS-CL, IT, Teleservices, Code ZTDBB Work: 216-204-1240 DSN: 580-6400 Fax: 522-6324 My new email is don.j.marshall@mail.mil COR/PM Limitation of Authority You are hereby notified that I do not have the authority to direct you in any way to alter your contractual obligations. Further, if the Agency DOES desire to alter your contract requirements, changes will be issued in writing and signed by the Contracting Officer. You should take no action on any changes unless and until you receive writtendirection from the Contracting Officer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Checkbox Column workflow
HI All On a table field I have enabled the Checkbox Column. Now I want to use it. I have a table with three columns Full Name, Email Address, Manager (Y or N) The I have a check box Notify Manager 1. If the Notify Manager is selected, I want an active link to loop though the table, check the manager rows 2. Next the user can check or uncheck an of the row. 3. Finally when the select OK, loop though the table for the checked rows and get the email addresses. ARS 7.6.04 SP5 MID-TIER 7.6.04 SP5 ITSM 7.6.04 SP2 I don't see any way to do that. Any suggestions would be greatly appreciated. Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01D08276.9E974550] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Checkbox Column workflow
You can set the field with email id when user clicks on check box(with semi colon) and then when you click on OK write notify filter that uses TO as the field containing all the email ids -Original Message- From: Brittain, Mark mbritt...@navisite.com Sent: 29-04-2015 09:54 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Checkbox Column workflow ** HI All On a table field I have enabled the Checkbox Column. Now I want to use it. I have a table with three columns Full Name, Email Address, Manager (Y or N) The I have a check box “Notify Manager” 1. If the Notify Manager is selected, I want an active link to loop though the table, check the manager rows 2. Next the user can check or uncheck an of the row. 3. Finally when the select OK, loop though the table for the checked rows and get the email addresses. ARS 7.6.04 SP5 MID-TIER 7.6.04 SP5 ITSM 7.6.04 SP2 I don’t see any way to do that. Any suggestions would be greatly appreciated. Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Delta Migration and AST:Attributes Form
I'm not sure if this is a bug, but we have a BMC.ASSET.SANDBOX, BMC.ADDM and BMC.ASSET dataset. So in the BMC.CORE:BMC_BaseElement form on 7.6.04, there are 3 records (one in each dataset). They all have the same Recon ID but different Instance ID's. When I take a look at the CI in Asset Management (on the BMC.CORE:BMC_ComputerSystem form) I only see one record (this is correct). When we migrated from 7.6.04 over to 8.1 SP2, we now have the new AST:Attributes form. So there are 3 records in the BMC.CORE:BMC_BaseElement form, and 3 records in the AST:Attributes form. But when I go to the CI in Asset Mangement (BMC.CORE:BMC_ComputerSystem) I see all three records. I should only see one (in our 'golden' data set of BMC.ASSET). Has anyone run into this? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: System questions (7.6.04)
AIX V/R, Vic X 85462 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 29, 2015 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: System questions (7.6.04) ** What OS? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Williamson, Victoria CTR Sent: Wednesday, April 29, 2015 12:21 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: System questions (7.6.04) ** Greetings. I have two systems that I have inherited, one is stable and one is not. I have been tasked to 'fix' the not so stable server. Is it possible to 'clone' the reliable one and replace the one with all the issues? Does anyone happen to know what the application files are? I want to compare the files on the servers. Very Respectfully, Victoria Williamson [infozen] Remedy Developer Office: 240.568.5462 victoria.william...@tsa.dhs.govmailto:victoria.william...@tsa.dhs.gov vwilliam...@infozen.commailto:vwilliam...@infozen.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Delta Migration and AST:Attributes Form
Sorry, I meant AST:ComputerSystem when referring to the Computer System CI. Lisa -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Wednesday, April 29, 2015 3:59 PM To: arslist@ARSLIST.ORG Subject: Delta Migration and AST:Attributes Form I'm not sure if this is a bug, but we have a BMC.ASSET.SANDBOX, BMC.ADDM and BMC.ASSET dataset. So in the BMC.CORE:BMC_BaseElement form on 7.6.04, there are 3 records (one in each dataset). They all have the same Recon ID but different Instance ID's. When I take a look at the CI in Asset Management (on the BMC.CORE:BMC_ComputerSystem form) I only see one record (this is correct). When we migrated from 7.6.04 over to 8.1 SP2, we now have the new AST:Attributes form. So there are 3 records in the BMC.CORE:BMC_BaseElement form, and 3 records in the AST:Attributes form. But when I go to the CI in Asset Mangement (BMC.CORE:BMC_ComputerSystem) I see all three records. I should only see one (in our 'golden' data set of BMC.ASSET). Has anyone run into this? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
System questions (7.6.04)
Greetings. I have two systems that I have inherited, one is stable and one is not. I have been tasked to 'fix' the not so stable server. Is it possible to 'clone' the reliable one and replace the one with all the issues? Does anyone happen to know what the application files are? I want to compare the files on the servers. Very Respectfully, Victoria Williamson [infozen] Remedy Developer Office: 240.568.5462 victoria.william...@tsa.dhs.govmailto:victoria.william...@tsa.dhs.gov vwilliam...@infozen.commailto:vwilliam...@infozen.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Checkbox Column workflow
Actually you can … but only 1 row for a table See the Help - Help Contents in Developer Studio (Search for “Controlling row selection in a table field” But what I think Mark is looking for is to just call an Active Link guide against the table and in the Active link(s) in the guide have a Run-If of $MANAGER$ = “Y” Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, April 29, 2015 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: Checkbox Column workflow ** Mark, Remedy doesn't provide capabilities to 'select' a rowyou have run processes that allow you to clear all selections, to select all rows, determine if a row is selected or notbut not the ability to change the selection status of an individual row. -Original Message- On Wed, Apr 29, 2015 at 11:56 AM, Brittain, Mark wrote: ** Let me try this another way. I have a table NAME MANAGER Person1 N Person2 Y Person3 Y Person4 N Person5 Y Person6 N I want an active link to loop through the table and select the row if MANAGER = Y How can I do this? Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jayesh Sent: Wednesday, April 29, 2015 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Checkbox Column workflow ** You can set the field with email id when user clicks on check box(with semi colon) and then when you click on OK write notify filter that uses TO as the field containing all the email ids -Original Message- From: Brittain, Mark Sent: 29-04-2015 09:54 PM To: arslist@ARSLIST.ORG Subject: Checkbox Column workflow ** HI All On a table field I have enabled the Checkbox Column. Now I want to use it. I have a table with three columns Full Name, Email Address, Manager (Y or N) The I have a check box “Notify Manager” 1. If the Notify Manager is selected, I want an active link to loop though the table, check the manager rows 2. Next the user can check or uncheck an of the row. 3. Finally when the select OK, loop though the table for the checked rows and get the email addresses. ARS 7.6.04 SP5 MID-TIER 7.6.04 SP5 ITSM 7.6.04 SP2 I don’t see any way to do that. Any suggestions would be greatly appreciated. Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: System questions (7.6.04)
What OS? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Williamson, Victoria CTR Sent: Wednesday, April 29, 2015 12:21 PM To: arslist@ARSLIST.ORG Subject: System questions (7.6.04) ** Greetings. I have two systems that I have inherited, one is stable and one is not. I have been tasked to 'fix' the not so stable server. Is it possible to 'clone' the reliable one and replace the one with all the issues? Does anyone happen to know what the application files are? I want to compare the files on the servers. Very Respectfully, Victoria Williamson [infozen] Remedy Developer Office: 240.568.5462 victoria.william...@tsa.dhs.govmailto:victoria.william...@tsa.dhs.gov vwilliam...@infozen.commailto:vwilliam...@infozen.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Upgrade
Hi William/Roger, Please correct me in below steps With server group upgrade. 1) Stop all servers in Server Group 2) Remove admin server from load balancer and make it standalone ( Remove from server group and make changes in ar.conf file) 3) Start the admin server and perform installation with Upgrade as an option ( rest of servers are all stopped) 4) Add the admin sever back to load balancer and restart the server. ( Rest of all servers except admin server are all stopped) 5) Perform installation on secondary non admin server with Server Group option ( Secondary server is stopped and is in server group. Only Admin server is running in server group.No changes are required to be done in ar.conf file for secondary server) 6) Perform step 5 for rest of the non admin servers ( Only admin server should be up and running) 7) After completing installation on all servers, restart all severs. Please correct me if anything is wrong. James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Checkbox Column workflow
You have active link guide which can loop through table and active links inside guide can do the rest of the logic -Original Message- From: Brittain, Mark mbritt...@navisite.com Sent: 29-04-2015 11:26 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Checkbox Column workflow ** Let me try this another way. I have a table NAME MANAGER Person1 N Person2 Y Person3 Y Person4 N Person5 Y Person6 N I want an active link to loop through the table and select the row if MANAGER = Y How can I do this? Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jayesh Sent: Wednesday, April 29, 2015 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Checkbox Column workflow ** You can set the field with email id when user clicks on check box(with semi colon) and then when you click on OK write notify filter that uses TO as the field containing all the email ids From: Brittain, Mark Sent: 29-04-2015 09:54 PM To: arslist@ARSLIST.ORG Subject: Checkbox Column workflow ** HI All On a table field I have enabled the Checkbox Column. Now I want to use it. I have a table with three columns Full Name, Email Address, Manager (Y or N) The I have a check box “Notify Manager” 1. If the Notify Manager is selected, I want an active link to loop though the table, check the manager rows 2. Next the user can check or uncheck an of the row. 3. Finally when the select OK, loop though the table for the checked rows and get the email addresses. ARS 7.6.04 SP5 MID-TIER 7.6.04 SP5 ITSM 7.6.04 SP2 I don’t see any way to do that. Any suggestions would be greatly appreciated. Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Checkbox Column workflow
Let me try this another way. I have a table NAME MANAGER Person1 N Person2 Y Person3 Y Person4 N Person5 Y Person6 N I want an active link to loop through the table and select the row if MANAGER = Y How can I do this? Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jayesh Sent: Wednesday, April 29, 2015 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Checkbox Column workflow ** You can set the field with email id when user clicks on check box(with semi colon) and then when you click on OK write notify filter that uses TO as the field containing all the email ids From: Brittain, Markmailto:mbritt...@navisite.com Sent: 29-04-2015 09:54 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Checkbox Column workflow ** HI All On a table field I have enabled the Checkbox Column. Now I want to use it. I have a table with three columns Full Name, Email Address, Manager (Y or N) The I have a check box “Notify Manager” 1. If the Notify Manager is selected, I want an active link to loop though the table, check the manager rows 2. Next the user can check or uncheck an of the row. 3. Finally when the select OK, loop though the table for the checked rows and get the email addresses. ARS 7.6.04 SP5 MID-TIER 7.6.04 SP5 ITSM 7.6.04 SP2 I don’t see any way to do that. Any suggestions would be greatly appreciated. Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01D08284.21FDF5D0] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Checkbox Column workflow
Mark, Remedy doesn't provide capabilities to 'select' a rowyou have run processes that allow you to clear all selections, to select all rows, determine if a row is selected or notbut not the ability to change the selection status of an individual row. On Wed, Apr 29, 2015 at 11:56 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Let me try this another way. I have a table NAME MANAGER Person1 N Person2 Y Person3 Y Person4 N Person5 Y Person6 N I want an active link to loop through the table and select the row if MANAGER = Y How can I do this? Mark *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jayesh *Sent:* Wednesday, April 29, 2015 12:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Checkbox Column workflow ** You can set the field with email id when user clicks on check box(with semi colon) and then when you click on OK write notify filter that uses TO as the field containing all the email ids -- *From: *Brittain, Mark mbritt...@navisite.com *Sent: *29-04-2015 09:54 PM *To: *arslist@ARSLIST.ORG *Subject: *Checkbox Column workflow ** HI All On a table field I have enabled the Checkbox Column. Now I want to use it. I have a table with three columns Full Name, Email Address, Manager (Y or N) The I have a check box “Notify Manager” 1. If the Notify Manager is selected, I want an active link to loop though the table, check the manager rows 2. Next the user can check or uncheck an of the row. 3. Finally when the select OK, loop though the table for the checked rows and get the email addresses. ARS 7.6.04 SP5 MID-TIER 7.6.04 SP5 ITSM 7.6.04 SP2 I don’t see any way to do that. Any suggestions would be greatly appreciated. Mark *Mark Brittain* Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement *NaviSite, Inc. – A Time Warner Cable Company* mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [image: navsig] -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Checkbox Column workflow
I stand corrected :)...thank you. On Wed, Apr 29, 2015 at 12:21 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Actually you can … but only 1 row for a table See the Help - Help Contents in Developer Studio (Search for “Controlling row selection in a table field” But what I think Mark is looking for is to just call an Active Link guide against the table and in the Active link(s) in the guide have a Run-If of $MANAGER$ = “Y” Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, April 29, 2015 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: Checkbox Column workflow ** Mark, Remedy doesn't provide capabilities to 'select' a rowyou have run processes that allow you to clear all selections, to select all rows, determine if a row is selected or notbut not the ability to change the selection status of an individual row. -Original Message- On Wed, Apr 29, 2015 at 11:56 AM, Brittain, Mark wrote: ** Let me try this another way. I have a table NAME MANAGER Person1 N Person2 Y Person3 Y Person4 N Person5 Y Person6 N I want an active link to loop through the table and select the row if MANAGER = Y How can I do this? Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jayesh Sent: Wednesday, April 29, 2015 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Checkbox Column workflow ** You can set the field with email id when user clicks on check box(with semi colon) and then when you click on OK write notify filter that uses TO as the field containing all the email ids -Original Message- From: Brittain, Mark Sent: 29-04-2015 09:54 PM To: arslist@ARSLIST.ORG Subject: Checkbox Column workflow ** HI All On a table field I have enabled the Checkbox Column. Now I want to use it. I have a table with three columns Full Name, Email Address, Manager (Y or N) The I have a check box “Notify Manager” 1. If the Notify Manager is selected, I want an active link to loop though the table, check the manager rows 2. Next the user can check or uncheck an of the row. 3. Finally when the select OK, loop though the table for the checked rows and get the email addresses. ARS 7.6.04 SP5 MID-TIER 7.6.04 SP5 ITSM 7.6.04 SP2 I don’t see any way to do that. Any suggestions would be greatly appreciated. Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Consulting opportunity
No clearance needed but just need to be able to work without sponsorship on this particular project. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, April 29, 2015 5:43 PM To: arslist@ARSLIST.ORG Subject: Re: Consulting opportunity ** Okbeing it's DC...is there any need for the person to be a US Citizen with the ability to get a security clearance of a particular level? On Wed, Apr 29, 2015 at 3:35 PM, Todd Grimmett tod...@pcnstrategies.commailto:tod...@pcnstrategies.com wrote: ** Sorry….Washington DC. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, April 29, 2015 5:31 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Consulting opportunity ** Hey Todd, You made no mention as to 'where' this person needs to be in order to be interested in this position. On Wed, Apr 29, 2015 at 2:52 PM, Todd Grimmett tod...@pcnstrategies.commailto:tod...@pcnstrategies.com wrote: Our client is looking for a consultant who has an understanding of IT Service management. They are looking for a resource to provide high level support for all security and configuration management technologies, procedures and processes. The goal of this project is to assure IT Senior leadership that their baselining, configuration and service management operations meet the specified requirements within Service Level Agreements (SLAs) and have a positive impact to customers, associates and technology infrastructure. Duties include: * Lead in the implementation of security baselines and configuration management of systems and servers utilizing group policy, Microsoft Security Compliance Manager and manual registry and configuration settings. * Responsible for the management and administration of internal Configuration Management procedures. * Helps ensure that corporate security configuration management baseline project timelines are met and that corporate devices comply with internally established baselines. * Provides support to technical personnel in other teams in the proactive and continuous implementation of pre-stablished security baselines, configuration and service management processes. * Helps ensure that corporate risk is progressively minimized by continuously expanding and enhancing security baselines and utilizing service management, patch and configuration systems. * Provides regular reporting on service management and baseline configuration state and progress. * Assists in the communication between Information Security vulnerability management resources, Audit team and Infrastructure Technology configuration management, patch and vulnerability resources. * Works closely with other departments within IT to ensure that all set configurations and security baselines have been met. * Participates in the implementation of disaster recovery and business continuity procedures. * Provides input with regard to configuration, service management and security baseline policies and procedures. Requirements: • Strong to expert knowledge of and experience with implementation and management of configuration management and security baselines • Knowledge of IT Service Management (ITSM) based on ITIL best practices • Knowledge of CIS, NIST and / or USGCB security baselines • Managing and creating Group Policy Object • Excellent interpersonal and communication skills • In-depth knowledge of Windows server 2008 and 2012 as well as Workstation configuration / troubleshooting for Windows 7, Internet Protocols, baselines and registry troubleshooting • Working knowledge of MS Office, Outlook/Exchange • Knowledge of change and Configuration Management (CMDB), change, service request and asset management. Experience with ServiceNow tool. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Consulting opportunity
Our client is looking for a consultant who has an understanding of IT Service management. They are looking for a resource to provide high level support for all security and configuration management technologies, procedures and processes. The goal of this project is to assure IT Senior leadership that their baselining, configuration and service management operations meet the specified requirements within Service Level Agreements (SLAs) and have a positive impact to customers, associates and technology infrastructure. Duties include: * Lead in the implementation of security baselines and configuration management of systems and servers utilizing group policy, Microsoft Security Compliance Manager and manual registry and configuration settings. * Responsible for the management and administration of internal Configuration Management procedures. * Helps ensure that corporate security configuration management baseline project timelines are met and that corporate devices comply with internally established baselines. * Provides support to technical personnel in other teams in the proactive and continuous implementation of pre-stablished security baselines, configuration and service management processes. * Helps ensure that corporate risk is progressively minimized by continuously expanding and enhancing security baselines and utilizing service management, patch and configuration systems. * Provides regular reporting on service management and baseline configuration state and progress. * Assists in the communication between Information Security vulnerability management resources, Audit team and Infrastructure Technology configuration management, patch and vulnerability resources. * Works closely with other departments within IT to ensure that all set configurations and security baselines have been met. * Participates in the implementation of disaster recovery and business continuity procedures. * Provides input with regard to configuration, service management and security baseline policies and procedures. Requirements: • Strong to expert knowledge of and experience with implementation and management of configuration management and security baselines • Knowledge of IT Service Management (ITSM) based on ITIL best practices • Knowledge of CIS, NIST and / or USGCB security baselines • Managing and creating Group Policy Object • Excellent interpersonal and communication skills • In-depth knowledge of Windows server 2008 and 2012 as well as Workstation configuration / troubleshooting for Windows 7, Internet Protocols, baselines and registry troubleshooting • Working knowledge of MS Office, Outlook/Exchange • Knowledge of change and Configuration Management (CMDB), change, service request and asset management. Experience with ServiceNow tool. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Consulting opportunity
Sorry….Washington DC. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, April 29, 2015 5:31 PM To: arslist@ARSLIST.ORG Subject: Re: Consulting opportunity ** Hey Todd, You made no mention as to 'where' this person needs to be in order to be interested in this position. On Wed, Apr 29, 2015 at 2:52 PM, Todd Grimmett tod...@pcnstrategies.commailto:tod...@pcnstrategies.com wrote: Our client is looking for a consultant who has an understanding of IT Service management. They are looking for a resource to provide high level support for all security and configuration management technologies, procedures and processes. The goal of this project is to assure IT Senior leadership that their baselining, configuration and service management operations meet the specified requirements within Service Level Agreements (SLAs) and have a positive impact to customers, associates and technology infrastructure. Duties include: * Lead in the implementation of security baselines and configuration management of systems and servers utilizing group policy, Microsoft Security Compliance Manager and manual registry and configuration settings. * Responsible for the management and administration of internal Configuration Management procedures. * Helps ensure that corporate security configuration management baseline project timelines are met and that corporate devices comply with internally established baselines. * Provides support to technical personnel in other teams in the proactive and continuous implementation of pre-stablished security baselines, configuration and service management processes. * Helps ensure that corporate risk is progressively minimized by continuously expanding and enhancing security baselines and utilizing service management, patch and configuration systems. * Provides regular reporting on service management and baseline configuration state and progress. * Assists in the communication between Information Security vulnerability management resources, Audit team and Infrastructure Technology configuration management, patch and vulnerability resources. * Works closely with other departments within IT to ensure that all set configurations and security baselines have been met. * Participates in the implementation of disaster recovery and business continuity procedures. * Provides input with regard to configuration, service management and security baseline policies and procedures. Requirements: • Strong to expert knowledge of and experience with implementation and management of configuration management and security baselines • Knowledge of IT Service Management (ITSM) based on ITIL best practices • Knowledge of CIS, NIST and / or USGCB security baselines • Managing and creating Group Policy Object • Excellent interpersonal and communication skills • In-depth knowledge of Windows server 2008 and 2012 as well as Workstation configuration / troubleshooting for Windows 7, Internet Protocols, baselines and registry troubleshooting • Working knowledge of MS Office, Outlook/Exchange • Knowledge of change and Configuration Management (CMDB), change, service request and asset management. Experience with ServiceNow tool. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Delta Migration and AST:Attributes Form
We had the same issue - DDM creates multiple AST:Attribute records. You need to delete some of them leaving just one that is related to the CI via the recon ID. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 29 April 2015 22:00 To: arslist@ARSLIST.ORG Subject: Re: Delta Migration and AST:Attributes Form Sorry, I meant AST:ComputerSystem when referring to the Computer System CI. Lisa -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Wednesday, April 29, 2015 3:59 PM To: arslist@ARSLIST.ORG Subject: Delta Migration and AST:Attributes Form I'm not sure if this is a bug, but we have a BMC.ASSET.SANDBOX, BMC.ADDM and BMC.ASSET dataset. So in the BMC.CORE:BMC_BaseElement form on 7.6.04, there are 3 records (one in each dataset). They all have the same Recon ID but different Instance ID's. When I take a look at the CI in Asset Management (on the BMC.CORE:BMC_ComputerSystem form) I only see one record (this is correct). When we migrated from 7.6.04 over to 8.1 SP2, we now have the new AST:Attributes form. So there are 3 records in the BMC.CORE:BMC_BaseElement form, and 3 records in the AST:Attributes form. But when I go to the CI in Asset Mangement (BMC.CORE:BMC_ComputerSystem) I see all three records. I should only see one (in our 'golden' data set of BMC.ASSET). Has anyone run into this? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: System questions (7.6.04)
While it is possible to copy the binaries on AIX, it is not recommended. On all Unix platforms you can find the location of the AR System binaries by looking at the file /etc/arsystem/SERVERNAME/armonitor.conf (SERVERNAME being the name of the ARS server) The lines in there will tell you where your binaries are. It will also tell you what user the app is running under (should be the owner of the armonitor.conf file) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Williamson, Victoria CTR Sent: Wednesday, April 29, 2015 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: System questions (7.6.04) ** AIX V/R, Vic X 85462 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 29, 2015 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: System questions (7.6.04) ** What OS? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Williamson, Victoria CTR Sent: Wednesday, April 29, 2015 12:21 PM To: arslist@ARSLIST.ORG Subject: System questions (7.6.04) ** Greetings. I have two systems that I have inherited, one is stable and one is not. I have been tasked to 'fix' the not so stable server. Is it possible to 'clone' the reliable one and replace the one with all the issues? Does anyone happen to know what the application files are? I want to compare the files on the servers. Very Respectfully, Victoria Williamson Remedy Developer Office: 240.568.5462 victoria.william...@tsa.dhs.gov vwilliam...@infozen.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Delta Migration and AST:Attributes Form
I haven't dug in much since AST:Attributes was split from the CMDB but I am under the impression there should only be attribute record for a CI (recon ID). The way I understand it is there might be multiple sources creating/updating various CI attributes between multiple datasets but no matter the CI data the lifecycle (AM attributes) are the same between all CI instances. For example say you have 3 CMDB sources and 3 datasets besides the production dataset. One is used to build the network info, the second to build the hardware info and the third to build domain info (just pulling out a made up scenario here). No matter what that asset has the same lifecycle status. It is deployed, down, being assembled, etc.. The asset is also the related to the same contracts no matter what the CI data sources are.. The Asset data tends to be true for all copies of a CI (cost for example). I am not a CMDB guy so if I missed the mark somebody please correct. Jason On Wed, Apr 29, 2015 at 1:00 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Sorry, I meant AST:ComputerSystem when referring to the Computer System CI. Lisa -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Wednesday, April 29, 2015 3:59 PM To: arslist@ARSLIST.ORG Subject: Delta Migration and AST:Attributes Form I'm not sure if this is a bug, but we have a BMC.ASSET.SANDBOX, BMC.ADDM and BMC.ASSET dataset. So in the BMC.CORE:BMC_BaseElement form on 7.6.04, there are 3 records (one in each dataset). They all have the same Recon ID but different Instance ID's. When I take a look at the CI in Asset Management (on the BMC.CORE:BMC_ComputerSystem form) I only see one record (this is correct). When we migrated from 7.6.04 over to 8.1 SP2, we now have the new AST:Attributes form. So there are 3 records in the BMC.CORE:BMC_BaseElement form, and 3 records in the AST:Attributes form. But when I go to the CI in Asset Mangement (BMC.CORE:BMC_ComputerSystem) I see all three records. I should only see one (in our 'golden' data set of BMC.ASSET). Has anyone run into this? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Consulting opportunity
Hey Todd, You made no mention as to 'where' this person needs to be in order to be interested in this position. On Wed, Apr 29, 2015 at 2:52 PM, Todd Grimmett tod...@pcnstrategies.com wrote: Our client is looking for a consultant who has an understanding of IT Service management. They are looking for a resource to provide high level support for all security and configuration management technologies, procedures and processes. The goal of this project is to assure IT Senior leadership that their baselining, configuration and service management operations meet the specified requirements within Service Level Agreements (SLAs) and have a positive impact to customers, associates and technology infrastructure. Duties include: * Lead in the implementation of security baselines and configuration management of systems and servers utilizing group policy, Microsoft Security Compliance Manager and manual registry and configuration settings. * Responsible for the management and administration of internal Configuration Management procedures. * Helps ensure that corporate security configuration management baseline project timelines are met and that corporate devices comply with internally established baselines. * Provides support to technical personnel in other teams in the proactive and continuous implementation of pre-stablished security baselines, configuration and service management processes. * Helps ensure that corporate risk is progressively minimized by continuously expanding and enhancing security baselines and utilizing service management, patch and configuration systems. * Provides regular reporting on service management and baseline configuration state and progress. * Assists in the communication between Information Security vulnerability management resources, Audit team and Infrastructure Technology configuration management, patch and vulnerability resources. * Works closely with other departments within IT to ensure that all set configurations and security baselines have been met. * Participates in the implementation of disaster recovery and business continuity procedures. * Provides input with regard to configuration, service management and security baseline policies and procedures. Requirements: • Strong to expert knowledge of and experience with implementation and management of configuration management and security baselines • Knowledge of IT Service Management (ITSM) based on ITIL best practices • Knowledge of CIS, NIST and / or USGCB security baselines • Managing and creating Group Policy Object • Excellent interpersonal and communication skills • In-depth knowledge of Windows server 2008 and 2012 as well as Workstation configuration / troubleshooting for Windows 7, Internet Protocols, baselines and registry troubleshooting • Working knowledge of MS Office, Outlook/Exchange • Knowledge of change and Configuration Management (CMDB), change, service request and asset management. Experience with ServiceNow tool. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Consulting opportunity
Okbeing it's DC...is there any need for the person to be a US Citizen with the ability to get a security clearance of a particular level? On Wed, Apr 29, 2015 at 3:35 PM, Todd Grimmett tod...@pcnstrategies.com wrote: ** Sorry….Washington DC. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, April 29, 2015 5:31 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Consulting opportunity ** Hey Todd, You made no mention as to 'where' this person needs to be in order to be interested in this position. On Wed, Apr 29, 2015 at 2:52 PM, Todd Grimmett tod...@pcnstrategies.com wrote: Our client is looking for a consultant who has an understanding of IT Service management. They are looking for a resource to provide high level support for all security and configuration management technologies, procedures and processes. The goal of this project is to assure IT Senior leadership that their baselining, configuration and service management operations meet the specified requirements within Service Level Agreements (SLAs) and have a positive impact to customers, associates and technology infrastructure. Duties include: * Lead in the implementation of security baselines and configuration management of systems and servers utilizing group policy, Microsoft Security Compliance Manager and manual registry and configuration settings. * Responsible for the management and administration of internal Configuration Management procedures. * Helps ensure that corporate security configuration management baseline project timelines are met and that corporate devices comply with internally established baselines. * Provides support to technical personnel in other teams in the proactive and continuous implementation of pre-stablished security baselines, configuration and service management processes. * Helps ensure that corporate risk is progressively minimized by continuously expanding and enhancing security baselines and utilizing service management, patch and configuration systems. * Provides regular reporting on service management and baseline configuration state and progress. * Assists in the communication between Information Security vulnerability management resources, Audit team and Infrastructure Technology configuration management, patch and vulnerability resources. * Works closely with other departments within IT to ensure that all set configurations and security baselines have been met. * Participates in the implementation of disaster recovery and business continuity procedures. * Provides input with regard to configuration, service management and security baseline policies and procedures. Requirements: • Strong to expert knowledge of and experience with implementation and management of configuration management and security baselines • Knowledge of IT Service Management (ITSM) based on ITIL best practices • Knowledge of CIS, NIST and / or USGCB security baselines • Managing and creating Group Policy Object • Excellent interpersonal and communication skills • In-depth knowledge of Windows server 2008 and 2012 as well as Workstation configuration / troubleshooting for Windows 7, Internet Protocols, baselines and registry troubleshooting • Working knowledge of MS Office, Outlook/Exchange • Knowledge of change and Configuration Management (CMDB), change, service request and asset management. Experience with ServiceNow tool. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium integrator AROutput detects bogus field length violation?
Andy, You could try setting a file on the field to do a left() to see if that let's it through On Apr 29, 2015 4:02 PM, Andrew Hicox and...@hicox.com wrote: ** Hi everyone, I know this isn't strictly ARS, but I thought I'd ask here. AI has me pulling my hair out, and at this rate, I'll be bald by friday. I have a pretty basic job. It queries an ldap server and writes what it finds into a landing form. Because the data on the ldap server is pretty dirty, I'm using the Strings cut node to truncate all the data so it'll fit in my fields. And indeed this seems to work. Until it doesn't work. The log shows that ARERR 306 is encountered, because I've tried to set a too-long value on a field and it gives me the field id. Sure enough, I am truncating the data mapped to that field to the length of the field. I think, well maybe the indexing isn't really as advertised, so I truncate the field to 1 less char than the max length of the field. No good. What the hell, I go for 2 less. Still no good. I insert a write to log right before the AROutput step just to verify, and yes indeed, there is not one value too long going into the AROutput. Ok, so maybe some workflow on the server is doing it? Nope! Disabled all the workflow, and just to be damn sure, I checked the skip workflow processing check box on the AROutput node. still throws the error. Ok, just to be sure, turned on filter logging. Not a darn thing firing. The arserver does not seem to be throwing the error! Ok. In desperation, I set 0 length on the field in question. Boom, it works. So after the job is done, I check to see what the longest value that got wrote to that field was. It is, exactly as it should be. Nothing longer than the max length set on Strings cut ... which is to say, two characters less than the previous length of the field. What the hell? Only thing I can think of is maybe there's some kinda garbage non-printable ascii on the input that throws kettle's length detection for a loop? If so, I don't really see any kind of charset conversion or anything I could use to filter it. I'm on 8.1.01 ... anyone ever run into anything like this before? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium integrator AROutput detects bogus field length violation?
No, this would be a function run in a set field action of a filter that fits on Submit, and I'm pretty sure that the error isn't being generated before it hits the server because it is the server that is throwing the error, thus the arerr #. On Apr 29, 2015 4:18 PM, Andrew Hicox and...@hicox.com wrote: ** Sorry, I'm a bit of a n00b when it comes to atrium integrator. Are the ARS functions like left(), etc available in spoon? As far as I could tell, they aren't ... but I'm maybe not looking in the right place? It seems like the error is thrown before the transaction is ever sent to the arserver, though I could be wrong on that. In any case ... the strangest thing about it is that you get the error if the field's length is 50, even though the job truncates the value to 48 chars before ever sending it to the arserver. If you change the field' s length to 0 it works. But then it never writes anything longer than 48 chars to the now unlimited length field. either I'm using the tool wrongly ... which I strongly suspect ... or maybe this is a known bug ... but this seems pretty darn basic for nobody else to have run into it yet. -Andy On Apr 29, 2015 5:07 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Andy, You could try setting a file on the field to do a left() to see if that let's it through On Apr 29, 2015 4:02 PM, Andrew Hicox and...@hicox.com wrote: ** Hi everyone, I know this isn't strictly ARS, but I thought I'd ask here. AI has me pulling my hair out, and at this rate, I'll be bald by friday. I have a pretty basic job. It queries an ldap server and writes what it finds into a landing form. Because the data on the ldap server is pretty dirty, I'm using the Strings cut node to truncate all the data so it'll fit in my fields. And indeed this seems to work. Until it doesn't work. The log shows that ARERR 306 is encountered, because I've tried to set a too-long value on a field and it gives me the field id. Sure enough, I am truncating the data mapped to that field to the length of the field. I think, well maybe the indexing isn't really as advertised, so I truncate the field to 1 less char than the max length of the field. No good. What the hell, I go for 2 less. Still no good. I insert a write to log right before the AROutput step just to verify, and yes indeed, there is not one value too long going into the AROutput. Ok, so maybe some workflow on the server is doing it? Nope! Disabled all the workflow, and just to be damn sure, I checked the skip workflow processing check box on the AROutput node. still throws the error. Ok, just to be sure, turned on filter logging. Not a darn thing firing. The arserver does not seem to be throwing the error! Ok. In desperation, I set 0 length on the field in question. Boom, it works. So after the job is done, I check to see what the longest value that got wrote to that field was. It is, exactly as it should be. Nothing longer than the max length set on Strings cut ... which is to say, two characters less than the previous length of the field. What the hell? Only thing I can think of is maybe there's some kinda garbage non-printable ascii on the input that throws kettle's length detection for a loop? If so, I don't really see any kind of charset conversion or anything I could use to filter it. I'm on 8.1.01 ... anyone ever run into anything like this before? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Atrium integrator AROutput detects bogus field length violation?
Hi everyone, I know this isn't strictly ARS, but I thought I'd ask here. AI has me pulling my hair out, and at this rate, I'll be bald by friday. I have a pretty basic job. It queries an ldap server and writes what it finds into a landing form. Because the data on the ldap server is pretty dirty, I'm using the Strings cut node to truncate all the data so it'll fit in my fields. And indeed this seems to work. Until it doesn't work. The log shows that ARERR 306 is encountered, because I've tried to set a too-long value on a field and it gives me the field id. Sure enough, I am truncating the data mapped to that field to the length of the field. I think, well maybe the indexing isn't really as advertised, so I truncate the field to 1 less char than the max length of the field. No good. What the hell, I go for 2 less. Still no good. I insert a write to log right before the AROutput step just to verify, and yes indeed, there is not one value too long going into the AROutput. Ok, so maybe some workflow on the server is doing it? Nope! Disabled all the workflow, and just to be damn sure, I checked the skip workflow processing check box on the AROutput node. still throws the error. Ok, just to be sure, turned on filter logging. Not a darn thing firing. The arserver does not seem to be throwing the error! Ok. In desperation, I set 0 length on the field in question. Boom, it works. So after the job is done, I check to see what the longest value that got wrote to that field was. It is, exactly as it should be. Nothing longer than the max length set on Strings cut ... which is to say, two characters less than the previous length of the field. What the hell? Only thing I can think of is maybe there's some kinda garbage non-printable ascii on the input that throws kettle's length detection for a loop? If so, I don't really see any kind of charset conversion or anything I could use to filter it. I'm on 8.1.01 ... anyone ever run into anything like this before? -Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium integrator AROutput detects bogus field length violation?
Sorry, I'm a bit of a n00b when it comes to atrium integrator. Are the ARS functions like left(), etc available in spoon? As far as I could tell, they aren't ... but I'm maybe not looking in the right place? It seems like the error is thrown before the transaction is ever sent to the arserver, though I could be wrong on that. In any case ... the strangest thing about it is that you get the error if the field's length is 50, even though the job truncates the value to 48 chars before ever sending it to the arserver. If you change the field' s length to 0 it works. But then it never writes anything longer than 48 chars to the now unlimited length field. either I'm using the tool wrongly ... which I strongly suspect ... or maybe this is a known bug ... but this seems pretty darn basic for nobody else to have run into it yet. -Andy On Apr 29, 2015 5:07 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Andy, You could try setting a file on the field to do a left() to see if that let's it through On Apr 29, 2015 4:02 PM, Andrew Hicox and...@hicox.com wrote: ** Hi everyone, I know this isn't strictly ARS, but I thought I'd ask here. AI has me pulling my hair out, and at this rate, I'll be bald by friday. I have a pretty basic job. It queries an ldap server and writes what it finds into a landing form. Because the data on the ldap server is pretty dirty, I'm using the Strings cut node to truncate all the data so it'll fit in my fields. And indeed this seems to work. Until it doesn't work. The log shows that ARERR 306 is encountered, because I've tried to set a too-long value on a field and it gives me the field id. Sure enough, I am truncating the data mapped to that field to the length of the field. I think, well maybe the indexing isn't really as advertised, so I truncate the field to 1 less char than the max length of the field. No good. What the hell, I go for 2 less. Still no good. I insert a write to log right before the AROutput step just to verify, and yes indeed, there is not one value too long going into the AROutput. Ok, so maybe some workflow on the server is doing it? Nope! Disabled all the workflow, and just to be damn sure, I checked the skip workflow processing check box on the AROutput node. still throws the error. Ok, just to be sure, turned on filter logging. Not a darn thing firing. The arserver does not seem to be throwing the error! Ok. In desperation, I set 0 length on the field in question. Boom, it works. So after the job is done, I check to see what the longest value that got wrote to that field was. It is, exactly as it should be. Nothing longer than the max length set on Strings cut ... which is to say, two characters less than the previous length of the field. What the hell? Only thing I can think of is maybe there's some kinda garbage non-printable ascii on the input that throws kettle's length detection for a loop? If so, I don't really see any kind of charset conversion or anything I could use to filter it. I'm on 8.1.01 ... anyone ever run into anything like this before? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add new Field to AP:PreviewInfo (Vendor Form)
You have to create the overlay before you can add the field. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Wed, Apr 29, 2015 at 4:59 AM, SUBSCRIBE arslist Jacques.Andre jacques.an...@savvis.com wrote: Hi Folks, Remedy ITSM 8.1 Approval Question. I have added a new field on the form AP:Signature. I now need to add this field to the vendor form AP:PreviewInfo. Has anyone done this, or know how to do it. I tried Right Clicking on the AP:PreviewInfo form, and selecting Add field from AP:Signature but I get a blanc list of fields. Any assistance greatly appreciated. Many thanks Jacques ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium integrator AROutput detects bogus field length violation?
Happened to me as well importing files (especially with DMT in 7.6.04), but most of the time is was due to database server being in Unicode and importing special characters (like accents) which take 2 bytes to be stored in database for example rather than 1 byte: « Tête » needs 5 bytes in Unicode for example. So if you have a 4 char character field it wouldn’t fit (well if not « byte » type in dev studio in which case it « just » double the char length in database if memory serves). Le 30 avr. 2015 à 07:10, Jarl Grøneng jarl.gron...@gmail.com a écrit : ** I have seen similar, but I have not have time to invesitgate it. Importing approx 200 records from a csv file, and 4 of them failes with ARERR 306. -- J 2015-04-30 0:02 GMT+02:00 Andrew Hicox and...@hicox.com mailto:and...@hicox.com: ** Hi everyone, I know this isn't strictly ARS, but I thought I'd ask here. AI has me pulling my hair out, and at this rate, I'll be bald by friday. I have a pretty basic job. It queries an ldap server and writes what it finds into a landing form. Because the data on the ldap server is pretty dirty, I'm using the Strings cut node to truncate all the data so it'll fit in my fields. And indeed this seems to work. Until it doesn't work. The log shows that ARERR 306 is encountered, because I've tried to set a too-long value on a field and it gives me the field id. Sure enough, I am truncating the data mapped to that field to the length of the field. I think, well maybe the indexing isn't really as advertised, so I truncate the field to 1 less char than the max length of the field. No good. What the hell, I go for 2 less. Still no good. I insert a write to log right before the AROutput step just to verify, and yes indeed, there is not one value too long going into the AROutput. Ok, so maybe some workflow on the server is doing it? Nope! Disabled all the workflow, and just to be damn sure, I checked the skip workflow processing check box on the AROutput node. still throws the error. Ok, just to be sure, turned on filter logging. Not a darn thing firing. The arserver does not seem to be throwing the error! Ok. In desperation, I set 0 length on the field in question. Boom, it works. So after the job is done, I check to see what the longest value that got wrote to that field was. It is, exactly as it should be. Nothing longer than the max length set on Strings cut ... which is to say, two characters less than the previous length of the field. What the hell? Only thing I can think of is maybe there's some kinda garbage non-printable ascii on the input that throws kettle's length detection for a loop? If so, I don't really see any kind of charset conversion or anything I could use to filter it. I'm on 8.1.01 ... anyone ever run into anything like this before? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: System questions (7.6.04)
Like Fred told it’s possible, I have a customer who did that to create a whole Server Group (copying /bmc/ and /arsystem/ folders from one server and changing some folders and cons files) but the « trick » is that there are quite some server references to alter (ar.conf, armonitor.conf, several pluginsvr_config.xml, FTS, paths, arsystem path etc...) and it wasn’t complete. So Server Group did work « kinda » (90% of plugins failed, AIS and FTS failed, very bad performances etc…). You can do a « grep » on « xml » and « conf » files to detect where the server reference is used and of course modify the paths if needed but it’s easy to miss little things. It could (?) have a impact if you try to apply a SP or an upgrade too since installation xml files could have bad server references / paths, but on this I’m not sure. Le 29 avr. 2015 à 23:55, Grooms, Frederick W frederick.w.gro...@xo.com a écrit : While it is possible to copy the binaries on AIX, it is not recommended. On all Unix platforms you can find the location of the AR System binaries by looking at the file /etc/arsystem/SERVERNAME/armonitor.conf (SERVERNAME being the name of the ARS server) The lines in there will tell you where your binaries are. It will also tell you what user the app is running under (should be the owner of the armonitor.conf file) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Williamson, Victoria CTR Sent: Wednesday, April 29, 2015 2:20 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: System questions (7.6.04) ** AIX V/R, Vic X 85462 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 29, 2015 2:11 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: System questions (7.6.04) ** What OS? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Williamson, Victoria CTR Sent: Wednesday, April 29, 2015 12:21 PM To: arslist@ARSLIST.ORG Subject: System questions (7.6.04) ** Greetings. I have two systems that I have inherited, one is stable and one is not. I have been tasked to 'fix' the not so stable server. Is it possible to 'clone' the reliable one and replace the one with all the issues? Does anyone happen to know what the application files are? I want to compare the files on the servers. Very Respectfully, Victoria Williamson Remedy Developer Office: 240.568.5462 victoria.william...@tsa.dhs.gov vwilliam...@infozen.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium integrator AROutput detects bogus field length violation?
I have seen similar, but I have not have time to invesitgate it. Importing approx 200 records from a csv file, and 4 of them failes with ARERR 306. -- J 2015-04-30 0:02 GMT+02:00 Andrew Hicox and...@hicox.com: ** Hi everyone, I know this isn't strictly ARS, but I thought I'd ask here. AI has me pulling my hair out, and at this rate, I'll be bald by friday. I have a pretty basic job. It queries an ldap server and writes what it finds into a landing form. Because the data on the ldap server is pretty dirty, I'm using the Strings cut node to truncate all the data so it'll fit in my fields. And indeed this seems to work. Until it doesn't work. The log shows that ARERR 306 is encountered, because I've tried to set a too-long value on a field and it gives me the field id. Sure enough, I am truncating the data mapped to that field to the length of the field. I think, well maybe the indexing isn't really as advertised, so I truncate the field to 1 less char than the max length of the field. No good. What the hell, I go for 2 less. Still no good. I insert a write to log right before the AROutput step just to verify, and yes indeed, there is not one value too long going into the AROutput. Ok, so maybe some workflow on the server is doing it? Nope! Disabled all the workflow, and just to be damn sure, I checked the skip workflow processing check box on the AROutput node. still throws the error. Ok, just to be sure, turned on filter logging. Not a darn thing firing. The arserver does not seem to be throwing the error! Ok. In desperation, I set 0 length on the field in question. Boom, it works. So after the job is done, I check to see what the longest value that got wrote to that field was. It is, exactly as it should be. Nothing longer than the max length set on Strings cut ... which is to say, two characters less than the previous length of the field. What the hell? Only thing I can think of is maybe there's some kinda garbage non-printable ascii on the input that throws kettle's length detection for a loop? If so, I don't really see any kind of charset conversion or anything I could use to filter it. I'm on 8.1.01 ... anyone ever run into anything like this before? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
