Re: Installing and upgrading to BMC Remedy 9

[Misi Mladoniczky]

Hi,

If we go back to the original question about ARUser.exe, as Mark Walters
pointed out, if you do an overlay of a form on a version 9 server, this will
not be supported by ARUser.exe:
https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109

So this means that to support ARUser.exe, you might need to do your
modifications of the User/Group form in Base Mode instead of Best Practice
Mode.

If these changes in any way reference your Custom forms or objects, they will
not be available in Base Mode. The end result might be that you need to keep
everything in Base Mode after all...

To simplify getting rid of ARUser.exe, I have created a utility to convert
your Menu Bar "buttons" into a Navigation Field instead. I made this tool when
I had to convert about 150 Menu Bar forms to support Mid-Tier:
https://rrr.se/cgi/tools/main?tool=rrrMenuToNav

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I agree! I don't think BPCU is worth the trouble for an ITSM system
> (assuming large amounts of non-modified objects are still reported as
> needing an overlay) let alone a custom system. Personally I would skip the
> whole BPCU part and manually re-customize the core forms by hand (using
> Best Practice mode of course.
>
> Jason
>
> On Wed, Jun 17, 2015 at 9:15 AM, Misi Mladoniczky  wrote:
>
>> Hi,
>>
>> I presume that you do not have a lot of changes in User/Group. Maybe the
>> simples way is to add the changes manually after installation.
>>
>> I have a utility called RRR|DefFieldDiff that is designed to find Data
>> differences between forms. These differences are what you really need to
>> add
>> again.
>>
>> Importing def-files can be done via DevStudio. I have a utility called
>> RRR|ImportDef that is designed to do this also. The good thing with
>> RRR|ImportDef is that it gives you better logging to make sure you
>> understand
>> which error message belongs to which object.
>>
>> BPCU is not a utility to import def files, but a utility to compare your
>> customized system to the BMC original and convert the appropriate stuff to
>> Overlays/Custom. In your case where you have mostly custom, it might be
>> easier
>> to do this manually.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Hi Misi,
>> >
>> > Thanks a lot for explaining this , Now I got it.
>> > Also I just need to understand one more point :
>> >
>> > Can we use RRR|Chive tool to migrate remedy def files also or it's only
>> to
>> > migrate the data.
>> > If not then we need to use BCPU utility to convert OOB objects to
>> overlays
>> > first and then migrate to new environment .
>> > Or we need to manually do some stuff as you mentioned earlier.
>> > For eg. we have modified User form on 7.1, so do we need to modify user
>> > form on remedy9 manually or After converting 7.1 User form through
>> > BCPU utility will take care of that. ?
>> >
>> >
>> > Thanks,
>> > Anup
>> >
>> > On Tue, Jun 16, 2015 at 1:31 PM, Misi Mladoniczky  wrote:
>> >
>> >> Hi,
>> >>
>> >> Maybe you have misunderstood something in the process.
>> >>
>> >> You can not do a DB Restore from your old server to your new server. You
>> >> have
>> >> to do one of the following:
>> >> A - upgrade
>> >> 1. Copy your prod db
>> >> 2. Install/Upgrade the DB-copy using the Remedy installer
>> >> 3. Use DDM or RRR|Chive to copy delta data when you switch your users to
>> >> the
>> >> new server
>> >>
>> >> B - new install
>> >> 1. Install a new Remedy 9 on a new DB instance
>> >> 2. Use DDM or RRR|Chive to copy the data from old to new system (will
>> take
>> >> a
>> >> long time)
>> >> 3. Use DDM or RRR|Chive to copy delta data when you switch your users to
>> >> the
>> >> new server
>> >>
>> >> I am talking about RRR|Chive as this is a free tool to migrate data and
>> do
>> >> delta data migrations. DDM has some limitations or disadvantages. If you
>> >> are a
>> >> custom shop, I think that RRR|Chive might be a better option, and that
>> you
>> >> should go with "B - new install".
>> >>
>> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>> >>
>> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at
>> WWRUG10/11/12/13):
>> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> >> Find these p

Re: SRM Self Service - Password Reset

[Nilesh Uddhavrao Janjire]

Hi Brad,

To achieve this functionality we need to follow below steps:

1. We can achieve this using AIF forms in SRM , which contains design of Login 
form as you required.
2. We need to create manual workflows for this.
3. On AIF form we need to take all these login form fields , and one 'forget 
password button'.
4. On click of this button , we can open another window/ form where we can take 
answers of questions from user who have forgot the password.
5. we can ask him answers or else registered email id, if registered email id 
is correct then we can send automatically generated password to him on his 
registered email id.  
6.Now he can login with dummy password provided on his registered email id and 
then reset it again.



HTH :)  Kindly revert.



"T.E.A.M. = Together Everyone Achieves More!"

Thanks & Regards,
___
Nilesh Janjire
BMC Remedy Engineer
Vyom Labs Pvt. Ltd. 
BSM Solutions & Services||ITIL Consulting & Training 
E-Mail: nilesh.janj...@vyomlabs.com
Contact:8087749833/9421979437 

"Success with fear of loosing it is Luck ! whereas Success with confidence is 
Achievement !"

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Re: 7.6.04 Install question...

[Nilesh Uddhavrao Janjire]

Hi Richard,



Looking towards issue description and screenshot given by user,
I have faced this issue before, It seems there is no error in installation.
But the installation is not progressing.

This issue occures due to issue in uninstallation. User need to delete all
registry entries and reinstall it once.


This issue occures due to issue in uninstallation. 
User need to delete all registry entries and reinstall it once.
To achive this use regedit and gpedit commands.

Another possiblity can be h/w infrastructure i.e.low  RAM size.



HTH :)


"T.E.A.M. = Together Everyone Achieves More!"

Thanks & Regards,
___
Nilesh Janjire
BMC Remedy Engineer
Vyom Labs Pvt. Ltd. 
BSM Solutions & Services||ITIL Consulting & Training 
E-Mail: nilesh.janj...@vyomlabs.com
Contact:8087749833/9421979437 

"Success with fear of loosing it is Luck ! whereas Success with confidence is 
Achievement !"

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Re: Problems with Mid_Tier config tool

[Nilesh Uddhavrao Janjire]

Hi,


Below are possible solutions:

- Try to restart tomcat and once clear browser cache.If it not works then,Try 
after reinstalling Tomcat.  
-Following link are useful for the issue,as defect can't be reproduced

1>https://communities.bmc.com/message/317070#317070

2>https://kb.bmc.com/infocenter/index?page=content&id=KA335770&actp=search&viewlocale=en_US&searchid=1401404222040


HTH :)

Please revert.



"T.E.A.M. = Together Everyone Achieves More!"

Thanks & Regards,
___
Nilesh Janjire
BMC Remedy Engineer
Vyom Labs Pvt. Ltd. 
BSM Solutions & Services||ITIL Consulting & Training 
E-Mail: nilesh.janj...@vyomlabs.com
Contact:8087749833/9421979437 

"Success with fear of loosing it is Luck ! whereas Success with confidence is 
Achievement !"

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Re: Installing and upgrading to BMC Remedy 9

[Jason Miller]

Crap! Good point!

On Thu, Jun 18, 2015 at 12:00 AM, Misi Mladoniczky  wrote:

> Hi,
>
> If we go back to the original question about ARUser.exe, as Mark Walters
> pointed out, if you do an overlay of a form on a version 9 server, this
> will
> not be supported by ARUser.exe:
> https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109
>
> So this means that to support ARUser.exe, you might need to do your
> modifications of the User/Group form in Base Mode instead of Best Practice
> Mode.
>
> If these changes in any way reference your Custom forms or objects, they
> will
> not be available in Base Mode. The end result might be that you need to
> keep
> everything in Base Mode after all...
>
> To simplify getting rid of ARUser.exe, I have created a utility to convert
> your Menu Bar "buttons" into a Navigation Field instead. I made this tool
> when
> I had to convert about 150 Menu Bar forms to support Mid-Tier:
> https://rrr.se/cgi/tools/main?tool=rrrMenuToNav
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > I agree! I don't think BPCU is worth the trouble for an ITSM system
> > (assuming large amounts of non-modified objects are still reported as
> > needing an overlay) let alone a custom system. Personally I would skip
> the
> > whole BPCU part and manually re-customize the core forms by hand (using
> > Best Practice mode of course.
> >
> > Jason
> >
> > On Wed, Jun 17, 2015 at 9:15 AM, Misi Mladoniczky  wrote:
> >
> >> Hi,
> >>
> >> I presume that you do not have a lot of changes in User/Group. Maybe the
> >> simples way is to add the changes manually after installation.
> >>
> >> I have a utility called RRR|DefFieldDiff that is designed to find Data
> >> differences between forms. These differences are what you really need to
> >> add
> >> again.
> >>
> >> Importing def-files can be done via DevStudio. I have a utility called
> >> RRR|ImportDef that is designed to do this also. The good thing with
> >> RRR|ImportDef is that it gives you better logging to make sure you
> >> understand
> >> which error message belongs to which object.
> >>
> >> BPCU is not a utility to import def files, but a utility to compare your
> >> customized system to the BMC original and convert the appropriate stuff
> to
> >> Overlays/Custom. In your case where you have mostly custom, it might be
> >> easier
> >> to do this manually.
> >>
> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
> 2011)
> >>
> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at
> WWRUG10/11/12/13):
> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> logs.
> >> Find these products, and many free tools and utilities, at
> http://rrr.se.
> >>
> >> > Hi Misi,
> >> >
> >> > Thanks a lot for explaining this , Now I got it.
> >> > Also I just need to understand one more point :
> >> >
> >> > Can we use RRR|Chive tool to migrate remedy def files also or it's
> only
> >> to
> >> > migrate the data.
> >> > If not then we need to use BCPU utility to convert OOB objects to
> >> overlays
> >> > first and then migrate to new environment .
> >> > Or we need to manually do some stuff as you mentioned earlier.
> >> > For eg. we have modified User form on 7.1, so do we need to modify
> user
> >> > form on remedy9 manually or After converting 7.1 User form through
> >> > BCPU utility will take care of that. ?
> >> >
> >> >
> >> > Thanks,
> >> > Anup
> >> >
> >> > On Tue, Jun 16, 2015 at 1:31 PM, Misi Mladoniczky  wrote:
> >> >
> >> >> Hi,
> >> >>
> >> >> Maybe you have misunderstood something in the process.
> >> >>
> >> >> You can not do a DB Restore from your old server to your new server.
> You
> >> >> have
> >> >> to do one of the following:
> >> >> A - upgrade
> >> >> 1. Copy your prod db
> >> >> 2. Install/Upgrade the DB-copy using the Remedy installer
> >> >> 3. Use DDM or RRR|Chive to copy delta data when you switch your
> users to
> >> >> the
> >> >> new server
> >> >>
> >> >> B - new install
> >> >> 1. Install a new Remedy 9 on a new DB instance
> >> >> 2. Use DDM or RRR|Chive to copy the data from old to new system (will
> >> take
> >> >> a
> >> >> long time)
> >> >> 3. Use DDM or RRR|Chive to copy delta data when you switch your
> users to
> >> >> the
> >> >> new server
> >> >>
> >> >> I am talking about RRR|Chive as this is a free tool to migrate data
> and
> >> do
> >> >> delta data migrations. DDM has some limitations or disadvantages. If
> you
> >> >> are a
> >> >> custom shop, I think that RRR|Chive might be a better option, and
> that
> >> you
> >> >> should go with "B - new install".
> >> >>
>

Re: New Record in SYS:Notification Messages

[Nilesh Uddhavrao Janjire]

Hi James,

I have gone through the all OOTB events in SYS:Notification Messages , However 
I failed to find  OOTB functionality to achieve the same.

Due to this we need to do customization. 
I have further checked the ways to send notification to user when a work log 
entry is made.
I found there are two ways to achieve the same.

1.  Writing Filter on Submit event of forms namely “HPD:Work Log” and 
”CHG:WorkLog” and with a qualification matching the incident ID (HPD:HelpDesk) 
and “Incident Number”(Field on HPD:Worklog). For Example “'Incident 
Number'="INC0004"”(This qualification is hard coded).
In this Filter we can use the action “Notify” and Mechanism as “Email”. In “To” 
field  fetch the customers Email ID from People Profile of user.

2.  If we need to achieve this through SYS:Notification Messages form then 
we need to enter new value say “Worklog Updated/New Worklog Entry” in the 
Selection field namely “Notification Event” on “NTE:SYS-Define NT Events” form 
by using Developer Studio. Likewise then create the related entry on the 
“NTE:SYS-Define NT Events” form  and Enable for to create a mapping between the 
module and new event. 
Create a entry in SYS:Notification Messages form and update related Workflows 
in the Notification engine.

Hope one of these approach is the expected and correct.

Let me know in case any other inputs are required from my end.

Have a great day !!!


"T.E.A.M. = Together Everyone Achieves More!"

Thanks & Regards,
___
Nilesh Janjire
BMC Remedy Engineer
Vyom Labs Pvt. Ltd. 
BSM Solutions & Services||ITIL Consulting & Training 
E-Mail: nilesh.janj...@vyomlabs.com
Contact:8087749833/9421979437 

"Success with fear of loosing it is Luck ! whereas Success with confidence is 
Achievement !"

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Re: Create change request from SCCM script

[Martinez, Marcelo A]

Thanks. I’ll explore what I can do with AI to manipulate the email, since the 
list would be in the original email.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Wednesday, June 17, 2015 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Create change request from SCCM script

**
It is a two step procedure that you should be able to do with AI. First create 
the Change then have the AI process query the file with the list of CIs to 
create the Change association records by validating the CI exist in the CMDB 
and pulling the field value, I think it is the recon ID to create the 
association records.



-Original Message-
From: Martinez, Marcelo A mailto:marc...@cpchem.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Wed, Jun 17, 2015 9:35 am
Subject: Create change request from SCCM script
**
Hello all,

we are trying to automate the creation of monthly server patching thru a script 
via SCCM. the script is working and the changes are getting created. for this 
integration we used email to Remedy to form CHG:ChangeInterface_Create.

the issue we face is that only one CI can be passed to this form when the 
change is created. we are trying to pass several hundred CIs all at one. Using 
a template is not an option as the list of CIs may change from month to month.

I don’t see the workflow in Dev Studio to handle this.. just want to confirm. 
also, what other options are there to explore? I've seen web services, but 
that’s for the same form CHG:ChangeInterface_Create

ARS/ITSM 8.1


Thanks,
Marcelo

[Also posted on BMC Communities]

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Re: Updated Ideas process on BMC Communites

[Jamie]

Yea :)

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Re: Adding an attachment to a work info form via email

[Julia James]

Hi,

I did this years ago.  I needed to build a staging form to get all the data 
together before I pushed it to the work info.  I than ran a 30 day escalation 
to delete records from the staging form.   

Julia

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Re: Adding an attachment to a work info form via email

[Lippincott, Levi (OMA-GIS)]

Claire,

For our environment we used the Attachment Alternative field Email (ID: 18100) 
from the Advanced Options tab on the AR System Email Messages form to attach 
the entire email to the Work Info note.

[cid:image001.png@01D0A9AA.8C742220]

The reason we chose to go this route was there was no guarantee on the number 
of attachments anyone would send, this could include graphics in people's 
signatures and any screenshots in the message body. We did not want to create 
many extra attachment fields and we did not want to go through the trouble of 
building workflow to zip all attachments into 1 file, especially when we could 
attach the original email in its original format, including every attachments, 
to the ticket itself.

We then created a Filter with a qualification pertinent to the work info notes 
we wanted this process to fire on and that took care of our issues.

There were a few complaints in the beginning about having to first open an 
email attachment only to then have to open another attachment or two. However, 
as time went on people came to love this method because it kept everything 
intact, even the message headers, and it has been very well received.
Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, June 17, 2015 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Adding an attachment to a work info form via email

**

I am at my wits end!



ARS 7.6.4

ITSM 7.6.4

Email 7.6.4



I have all the functionality in place to update a WorkInfo field on a Work 
Order.  I want to be able to include an attachment if the person sends one.



In my tests, the attachment does not fail.  It shows that it is in the 
attachment join form.  How do I get this to show on my Work Order form.  I've 
gone through the communities and the KB.



[cid:image002.jpg@01D0A9AA.8C742220]
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Unable to setup data connection, which is preventing the application from working correctly. HTTP Communication Error : 403 (ARERR 9351)

[Agu, Chike U]

Hi listers,

I started getting this error yesterday after logging into our midtier server. 
Our home page loads some data after logging in through the midtier without any 
issues. But when I try to open other forms that loads data I start getting this 
error:

Unable to setup data connection, which is preventing the application from 
working correctly. HTTP Communication Error : 403 (ARERR 9351)

I have scoured the internet for answers but no cigar. Please let me know if you 
resolved this issue before.

Regards,
Chike

This email is confidential and subject to important disclaimers and conditions 
including on offers for the purchase or sale of securities, accuracy and 
completeness of information,  viruses, confidentiality, legal privilege, and 
legal entity disclaimers, available at 
http://www.jpmorgan.com/pages/disclosures/email

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Count CRQ related an INC in status=<"Completed"

[Pamela Morales]

Hi,

I need know how can I get in a field the result of 

SELECT COUNT (*) FROM CHG_Association_ID02Join WHERE (Request_ID01 =$Incident 
Number$  AND RequestID02_Status>=10)

What I need is that no one could resolve or close or cancel and incident if it 
has one or more related changes in status less than completed, closed or 
canceled.


I was trying to do this by a filter with a Direct SQL command with this query, 
but I don't know how to take the number of the result of the query.

If you have any other solution please, let me know.

Best Regards,

Pamela

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BMC Full-time consulting opportunity

[Kendrick Rizzo]

All,

(This is a repost with location clarification and updates made)

I am looking for an experienced BMC Remedy / ITSM and Atrium engineer to staff 
a long term (6+ mo) project for my client.  This is will either be a full-time 
W2 position or 1099 (corp-to-corp contract) with my consulting firm depending 
on the candidates abilities beyond the BMC product suite.  The work is required 
to be done onsite in either Boston MA, Herndon VA, or Syracuse NY.

Remote work is NOT an option for this project. Only US Citizens, local to the 
cities specified, or willing to relocate without assistance should apply.

In addition to current BMC skills and proven experience, the ideal candidate 
will have a firm grasp of IT Service Management, ITIL (preferably certified), 
and be willing and able to expand their skills to include 
automation/orchestration, big data, and/or cloud services technologies.

If you are interested please send your resume and salary (or hourly for 1099) 
requirements to care...@opsvision.com and someone 
will contact you to discuss further details for this position.
—
Kendrick Rizzo
OpsVision Solutions LLC

P.S. Do not contact me directly.  Email care...@opsvision.com with the 
requested information or your submission will not be processed or considered.

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Re: Count CRQ related an INC in status=<"Completed"

[Wauer, Bruce]

When you select "Data Source: SQL" in a Set Fields action, any results from the 
query are returned as $1$, $2$, etc. So if your SQL statement was:

select a, b, from my_form

To map the results of "a" you would use a value of $1$,  and for the results of 
"b" you would use a value of $2$.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pamela Morales
Sent: Thursday, June 18, 2015 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Count CRQ related an INC in status=<"Completed"

Hi,

I need know how can I get in a field the result of 

SELECT COUNT (*) FROM CHG_Association_ID02Join WHERE (Request_ID01 =$Incident 
Number$  AND RequestID02_Status>=10)

What I need is that no one could resolve or close or cancel and incident if it 
has one or more related changes in status less than completed, closed or 
canceled.


I was trying to do this by a filter with a Direct SQL command with this query, 
but I don't know how to take the number of the result of the query.

If you have any other solution please, let me know.

Best Regards,

Pamela

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Issue after "Refresh Interval" update

[PCR Remedy]

Hi!



Someone has seen this behaviour?



1) set some search criteria directly in Incident's form like
status=Assigned to Any Group, perform search.

2) Set refresh interval to 1 minute

3) Wait for refresh, if the selected incident moves to other status where
not meet the search criteria the Incident Details go blank, the Result list
may contain or not info.
4) Select any other Incident from Result List Panel, not the very first
record and Remedy apparently shows in Result List the record but in the
Incident Detail the info is from First Record in the result list.

See attach image.

Thanks

Pedro

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OT: Sync of Contacts, Notes & Calendar events from MS-Outlook to iPhone...

[Joe D'Souza]

This being a Friday, I hope to not get yelled at posting a non-related
subject :-)

 

I have an issue since the February 2015 update of iTunes with the sync
functionality that syncs Contacts, Notes and Calendar events from MS-Outlook
to an iPhone using iTunes.

 

Previously the sync worked correctly taking into account which device the
entry was updated later and then copied that to the other device. So if the
entry on MS-Outlook on my laptop was updated later, MS-Outlook would update
the entry on the iPhone. Similarly, if the entry from the iPhone was updated
later, MS-Outlook would be updated from the data on my iPhone.

 

Now after that February update, the sync operation is no longer a sync.
Irrespective of what was updated later, the sync now just copies what is on
MS-Outlook on the PC to the phone and looses whatever update was on the
phone if that update was later resulting in loss of data.

 

I am on the latest version of iTunes and even patches after that February
patch, have not resolved this issue.

 

I have also noticed that it does a true sync and not a one directional copy
now ONLY if I close iTunes and delete the SyncServices folder and then
reopen iTunes and perform a sync. So something has definitely broken since
the February update of iTunes.

 

Has anyone else noticed this?

 

Joe

 

PS: I have heard of options like google mail accounts and other cloud based
solutions to use to sync this information but for privacy reasons I would
rather have this information locally on my laptop/desktop rather than up in
the cloud some place - even if it is a supposedly a secure place..


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Re: Unable to setup data connection, which is preventing the application from working correctly. HTTP Communication Error : 403 (ARERR 9351)

[Nilesh Uddhavrao Janjire]

Hi Chike,

It's seems network issue. Could you please check with network team and get it 
resolved.


Orelse

Could you provide me the details of environment like:

1.which version of mid-tier
2.ARS
3. Is this server group environment ?

Regards,


"T.E.A.M. = Together Everyone Achieves More!"

Thanks & Regards,
___
Nilesh Janjire
BMC Remedy Engineer
Vyom Labs Pvt. Ltd. 

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Re: Unable to setup data connection, which is preventing the application from working correctly. HTTP Communication Error : 403 (ARERR 9351)

[Abhijit Hendre]

Kindly refer below article written by mid-tier SME to understand probable
causes behind this issue and solutions.

https://communities.bmc.com/mobile/mobile-access.jspa#jive-content?content=%2Fapi%2Fcore%2Fv3%2Fcontents%2F195880
On 18-Jun-2015 11:39 pm, "Agu, Chike U"  wrote:

> **
>
> Hi listers,
>
>
>
> I started getting this error yesterday after logging into our midtier
> server. Our home page loads some data after logging in through the midtier
> without any issues. But when I try to open other forms that loads data I
> start getting this error:
>
>
>
> Unable to setup data connection, which is preventing the application from
> working correctly. HTTP Communication Error : 403 (ARERR 9351)
>
>
>
> I have scoured the internet for answers but no cigar. Please let me know
> if you resolved this issue before.
>
>
>
> Regards,
>
> Chike
>
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