Re: How to Promote a single CI with relationships from other Dataset to BMC.Asset or Sandbox?

[Abhishek Anand]

Hi  Experts,

 

Happy Diwali...!!

Could you please elaborate it in detail for the steps required.

As we  require to copy some of the CI's from different dataset on to the 
BMC.Asset dataset with relationships.

 

Early response will be highly appreciated.

 

Cheers,

Abhi.

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Re: Simple PD process

[Brock, Anne]

Yes, Process Designer was originally Abydos.

If you are on suite licensing, it’s part of ITSM/AR. Not sure if it’s included 
if you are on older pricing. Please check with your sales rep.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of mchand...@gmail.com
Sent: Monday, November 09, 2015 9:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Simple PD process

**
Thank you for correcting. Haven't had a chance to play with the Process 
Designer yet, but it looks similar to "Abydos Process Designer".

Is this a separate purchase or a part of ITSM / SRM 9.0 ?

Thanks
Mahesh

On Nov 9, 2015, at 9:35 AM, Raj 
mailto:rajashekhar_hirem...@bmc.com>> wrote:
**
We are talking about PD here and hence Run Process, Web Service etc is thing of 
past.
You just need one drag drop on task and you are done.
Now, Marcelo, you are far luckier than some of older implementations, 9.0 is as 
good as it gets for PD.
I have attached both – setting required for email notifications (not directly 
related to PD) as well as generic managerial approval process for PD in SRM.
I am not sure if the attachments go through, if not, let me either have your 
private email address or if you have any ftp location, I can upload / any other 
suggested way.


-Raj


From: Mahesh Chandra [via ARS (Action Request System)] [mailto:ml-node+[hidden 
email]]
Sent: Monday, November 09, 2015 18:58
To: Hiremath, Raj
Subject: Re: Simple PD process

**
Service Request ---> Approval ---> Work Order.

Depending on the template name or other criteria, push the INC/WO data to 
another form
from where you should be able to send a notification/ invoke a webservice / run 
process and complete the Request.

This is how I have done several automated fulfillment since SRM 2.0 to until 
SRM 8.x. The push workflow from INC/ WO/ CRQ to a custom form is all data 
driven so that it is scalable to other future requirements.

Regards,
Mahesh

On Nov 9, 2015, at 7:49 AM, Martinez, Marcelo A <[hidden 
email]> wrote:
**
Hi Raj,
ARS/ITSM/PD 9.0

I tried to submit various screenshots through here but was unable to. I’ll 
describe the process since it is simple.

I have an SRD that requires manager approval. After approved, and email should 
go out to a static email address with just the requester’s userID.  Then, the 
SR should close (we don’t need a fulfillment request such as WO or INC).
That’s it..

Thanks,
Marcelo

From: Action Request System discussion list(ARSList) [[hidden 
email]] On Behalf Of Raj
Sent: Sunday, November 08, 2015 8:34 AM
To: [hidden email]
Subject: Re: Simple PD process

**
I can help you with this, can you please state AR, ITSM, SRM and PD versions?

If the process is short, perhaphs, if you can draw the digram in outlook and 
convey?

-Raj

From: Martinez, Marcelo A [via ARS (Action Request System)] 
[mailto:ml-node+[hidden email]]
Sent: Saturday, November 07, 2015 00:47
To: Hiremath, Raj
Subject: Re: Simple PD process

**
I tied sending over my screenshots.. but aren’t coming through. I also tried to 
PDF my email and send it as an attachment but failed.  Not sure if the ARSList 
is working.



From: Action Request System discussion list(ARSList) [mailto:[hidden 
email]] On Behalf Of Martinez, 
Marcelo A
Sent: Friday, November 06, 2015 10:08 AM
To: [hidden email]
Subject: Simple PD process

**
Hello List,
I have a simple PD issue.  I’ll preface my email with “this is the first 
process I’ve created with PD”

What I’m trying to do is create a simple process that, after approval, it sends 
an email, then closes the request. No need for a WO, CHG, or INC.. just send 
the email and close the Service Request.

The first process was very simple; with only 2 tasks:
I have an initiation task that captures some data. This task has “Set field” 
actions.
The next task as 2 actions: one for send email and one for “update request”.
(the request gets approved by the requester’s manager – per the SRD – which has 
an ‘Approval Type” = “Manager”

This works great, except that the request isn’t closed after the email is sent. 
(although now after playing with the pre and post statuses, the approval 
doesn’t happen).



The second process I tried was:

1.  Initiation task (captures data)
2.  Task #2 gets supervisors name based on data captured
3.  Decision task (supervisor approval)
4.  Rejected action
5.  Approved: send email
6.  Close service request

The process stops at the supervisor approval task. So there must be a problem 
here.



I’ve also tried using 3 tasks but the request hangs at “send email” task.


Having never used this tool; I have some questions. Can you use SRM approvals 
and PD process, for SRDs? Or the approval has to be done via the PD process? If 
so, what are the steps to configure approvals via PD.
Thanks in advance,
Marcelo


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

If 

Re: How to Promote a single CI with relationships from other Dataset to BMC.Asset or Sandbox?

[Abhi$hek]

Will it transfer all its relationships also from one dataset to another?
On 9 Nov 2015 23:29, "Peter Romain" 
wrote:

> **
>
> Create a reconciliation job in the Atrium Console with a merge activity to
> merge CIs from the source to the target dataset.
>
> Add a qualification to the activity to merge only the main CI(s) that you
> want – I presume they will be computer system CIs.
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
> *Sent:* 09 November 2015 17:42
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to Promote a single CI with relationships from other
> Dataset to BMC.Asset or Sandbox?
>
>
>
> **
>
> Yes my requirement is to copy some of the CI's along with business
> components relationship to another dataset which can be sandbox or asset.
>
> Please could you provide steps with example for the same.
>
> Early response will be highly appreciated.
>
> On 9 Nov 2015 22:44, "Peter Romain" 
> wrote:
>
> **
>
> A recon job will merge a CI and all other CIs that are related to it by
> weak relationships.
>
>
>
> Is this what you want to do?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
> *Sent:* 09 November 2015 16:36
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to Promote a single CI with relationships from other
> Dataset to BMC.Asset or Sandbox?
>
>
>
> **
>
> But how Recon job will take care of the CI with its relationships..?
>
> On 9 Nov 2015 21:39, "Peter Romain" 
> wrote:
>
> Can't you create a reconciliation job to do this?
> You can add a qualification to merge only the CIs you want.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: 09 November 2015 14:38
> To: arslist@ARSLIST.ORG
> Subject: How to Promote a single CI with relationships from other Dataset
> to BMC.Asset or Sandbox?
>
> Hi Experts,
>
>
>
>
>
> We are having a requirement to promote some of the CI's with the
> relationships from different Dataset to BMC.Asset or Sandbox.
>
> Please suggest for the same as how to achieve it.
>
>
>
> Early response will be highly appreciated.
>
>
>
> Cheers,
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: How to Promote a single CI with relationships from other Dataset to BMC.Asset or Sandbox?

[Peter Romain]

Create a reconciliation job in the Atrium Console with a merge activity to 
merge CIs from the source to the target dataset.

Add a qualification to the activity to merge only the main CI(s) that you want 
– I presume they will be computer system CIs.

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek
Sent: 09 November 2015 17:42
To: arslist@ARSLIST.ORG
Subject: Re: How to Promote a single CI with relationships from other Dataset 
to BMC.Asset or Sandbox?

 

** 

Yes my requirement is to copy some of the CI's along with business components 
relationship to another dataset which can be sandbox or asset.

Please could you provide steps with example for the same.

Early response will be highly appreciated.

On 9 Nov 2015 22:44, "Peter Romain" mailto:p.romain.arsl...@parsolutions.co.uk> > wrote:

** 

A recon job will merge a CI and all other CIs that are related to it by weak 
relationships.

 

Is this what you want to do?

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of Abhi$hek
Sent: 09 November 2015 16:36
To: arslist@ARSLIST.ORG  
Subject: Re: How to Promote a single CI with relationships from other Dataset 
to BMC.Asset or Sandbox?

 

** 

But how Recon job will take care of the CI with its relationships..?

On 9 Nov 2015 21:39, "Peter Romain" mailto:p.romain.arsl...@parsolutions.co.uk> > wrote:

Can't you create a reconciliation job to do this?
You can add a qualification to merge only the CIs you want.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of 
Abhishek Anand
Sent: 09 November 2015 14:38
To: arslist@ARSLIST.ORG  
Subject: How to Promote a single CI with relationships from other Dataset to 
BMC.Asset or Sandbox?

Hi Experts,





We are having a requirement to promote some of the CI's with the relationships 
from different Dataset to BMC.Asset or Sandbox.

Please suggest for the same as how to achieve it.



Early response will be highly appreciated.



Cheers,

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
  "Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Simple PD process

[Mahesh]

Thanks for the info Raj,

Will look into it. Have done lot of automation using SRM until version 8.x
and this should make it much more easier with version 9.

Regards,
Mahesh

On Mon, Nov 9, 2015 at 10:59 AM, Raj  wrote:

> **
>
> Part of 90 but separate installer.
>
>
>
> -Raj
>
>
>
> *From:* Mahesh Chandra [via ARS (Action Request System)] 
> [mailto:ml-node+[hidden
> email] ]
> *Sent:* Monday, November 09, 2015 22:27
> *To:* Hiremath, Raj
> *Subject:* Re: Simple PD process
>
>
>
> **
>
> Thank you for correcting. Haven't had a chance to play with the Process
> Designer yet, but it looks similar to "Abydos Process Designer".
>
>
>
> Is this a separate purchase or a part of ITSM / SRM 9.0 ?
>
>
>
> Thanks
>
> Mahesh
>
>
> On Nov 9, 2015, at 9:35 AM, Raj <[hidden email]
> > wrote:
>
> **
>
> We are talking about PD here and hence Run Process, Web Service etc is
> thing of past.
>
> You just need one drag drop on task and you are done.
>
> Now, Marcelo, you are far luckier than some of older implementations, 9.0
> is as good as it gets for PD.
>
> I have attached both – setting required for email notifications (not
> directly related to PD) as well as generic managerial approval process for
> PD in SRM.
>
> I am not sure if the attachments go through, if not, let me either have
> your private email address or if you have any ftp location, I can upload /
> any other suggested way.
>
>
>
>
>
> -Raj
>
>
>
>
>
> *From:* Mahesh Chandra [via ARS (Action Request System)] 
> [mailto:ml-node+[hidden
> email] ]
> *Sent:* Monday, November 09, 2015 18:58
> *To:* Hiremath, Raj
> *Subject:* Re: Simple PD process
>
>
>
> **
>
> Service Request ---> Approval ---> Work Order.
>
>
>
> Depending on the template name or other criteria, push the INC/WO data to
> another form
>
> from where you should be able to send a notification/ invoke a webservice
> / run process and complete the Request.
>
>
>
> This is how I have done several automated fulfillment since SRM 2.0 to
> until SRM 8.x. The push workflow from INC/ WO/ CRQ to a custom form is all
> data driven so that it is scalable to other future requirements.
>
>
>
> Regards,
>
> Mahesh
>
>
> On Nov 9, 2015, at 7:49 AM, Martinez, Marcelo A <[hidden email]
> > wrote:
>
> **
>
> Hi Raj,
>
> ARS/ITSM/PD 9.0
>
>
>
> I tried to submit various screenshots through here but was unable to. I’ll
> describe the process since it is simple.
>
>
>
> I have an SRD that requires manager approval. After approved, and email
> should go out to a static email address with just the requester’s userID.
> Then, the SR should close (we don’t need a fulfillment request such as WO
> or INC).
>
> That’s it..
>
>
>
> Thanks,
>
> Marcelo
>
>
>
> *From:* Action Request System discussion list(ARSList) [[hidden email]
> ] *On Behalf Of *Raj
> *Sent:* Sunday, November 08, 2015 8:34 AM
> *To:* [hidden email]
> 
> *Subject:* Re: Simple PD process
>
>
>
> **
>
> I can help you with this, can you please state AR, ITSM, SRM and PD
> versions?
>
>
>
> If the process is short, perhaphs, if you can draw the digram in outlook
> and convey?
>
>
>
> -Raj
>
>
>
> *From:* Martinez, Marcelo A [via ARS (Action Request System)] [mailto:
> ml-node+[hidden email]
> ]
> *Sent:* Saturday, November 07, 2015 00:47
> *To:* Hiremath, Raj
> *Subject:* Re: Simple PD process
>
>
>
> **
>
> I tied sending over my screenshots.. but aren’t coming through. I also
> tried to PDF my email and send it as an attachment but failed.  Not sure if
> the ARSList is working.
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:[hidden
> email] ] *On Behalf
> Of *Martinez, Marcelo A
> *Sent:* Friday, November 06, 2015 10:08 AM
> *To:* [hidden email]
> 
> *Subject:* Simple PD process
>
>
>
> **
>
> Hello List,
>
> I have a simple PD issue.  I’ll preface my email with “this is the first
> process I’ve created with PD”
>
>
>
> What I’m trying to do is create a simple process that, after approval, it
> sends an email, then closes the request. No need for a WO, CHG, or INC..
> just send the email and close the Service Request.
>
>
>
> The first process was very simple; with only 2 tasks:
>
> I have an initiation task that captures some data. This task has “Set
> field” actions.
>
> The next task as 2 actions: one for send email and one for “update
> request”.
>
> (the request gets approved by the requester’s manager – per the SRD –
> which has an ‘Approval Type” = “Manager”
>
>
>
> This works great, except that the request isn’t closed after the email 

Re: How to Promote a single CI with relationships from other Dataset to BMC.Asset or Sandbox?

[Abhi$hek]

Yes my requirement is to copy some of the CI's along with business
components relationship to another dataset which can be sandbox or asset.

Please could you provide steps with example for the same.

Early response will be highly appreciated.
On 9 Nov 2015 22:44, "Peter Romain" 
wrote:

> **
>
> A recon job will merge a CI and all other CIs that are related to it by
> weak relationships.
>
>
>
> Is this what you want to do?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek
> *Sent:* 09 November 2015 16:36
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to Promote a single CI with relationships from other
> Dataset to BMC.Asset or Sandbox?
>
>
>
> **
>
> But how Recon job will take care of the CI with its relationships..?
>
> On 9 Nov 2015 21:39, "Peter Romain" 
> wrote:
>
> Can't you create a reconciliation job to do this?
> You can add a qualification to merge only the CIs you want.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: 09 November 2015 14:38
> To: arslist@ARSLIST.ORG
> Subject: How to Promote a single CI with relationships from other Dataset
> to BMC.Asset or Sandbox?
>
> Hi Experts,
>
>
>
>
>
> We are having a requirement to promote some of the CI's with the
> relationships from different Dataset to BMC.Asset or Sandbox.
>
> Please suggest for the same as how to achieve it.
>
>
>
> Early response will be highly appreciated.
>
>
>
> Cheers,
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Simple PD process

[Raj]

Part of 90 but separate installer.

-Raj

From: Mahesh Chandra [via ARS (Action Request System)] 
[mailto:ml-node+s1n123347...@n7.nabble.com]
Sent: Monday, November 09, 2015 22:27
To: Hiremath, Raj
Subject: Re: Simple PD process

**
Thank you for correcting. Haven't had a chance to play with the Process 
Designer yet, but it looks similar to "Abydos Process Designer".

Is this a separate purchase or a part of ITSM / SRM 9.0 ?

Thanks
Mahesh

On Nov 9, 2015, at 9:35 AM, Raj <[hidden 
email]> wrote:
**
We are talking about PD here and hence Run Process, Web Service etc is thing of 
past.
You just need one drag drop on task and you are done.
Now, Marcelo, you are far luckier than some of older implementations, 9.0 is as 
good as it gets for PD.
I have attached both – setting required for email notifications (not directly 
related to PD) as well as generic managerial approval process for PD in SRM.
I am not sure if the attachments go through, if not, let me either have your 
private email address or if you have any ftp location, I can upload / any other 
suggested way.


-Raj


From: Mahesh Chandra [via ARS (Action Request System)] [mailto:ml-node+[hidden 
email]]
Sent: Monday, November 09, 2015 18:58
To: Hiremath, Raj
Subject: Re: Simple PD process

**
Service Request ---> Approval ---> Work Order.

Depending on the template name or other criteria, push the INC/WO data to 
another form
from where you should be able to send a notification/ invoke a webservice / run 
process and complete the Request.

This is how I have done several automated fulfillment since SRM 2.0 to until 
SRM 8.x. The push workflow from INC/ WO/ CRQ to a custom form is all data 
driven so that it is scalable to other future requirements.

Regards,
Mahesh

On Nov 9, 2015, at 7:49 AM, Martinez, Marcelo A <[hidden 
email]> wrote:
**
Hi Raj,
ARS/ITSM/PD 9.0

I tried to submit various screenshots through here but was unable to. I’ll 
describe the process since it is simple.

I have an SRD that requires manager approval. After approved, and email should 
go out to a static email address with just the requester’s userID.  Then, the 
SR should close (we don’t need a fulfillment request such as WO or INC).
That’s it..

Thanks,
Marcelo

From: Action Request System discussion list(ARSList) [[hidden 
email]] On Behalf Of Raj
Sent: Sunday, November 08, 2015 8:34 AM
To: [hidden email]
Subject: Re: Simple PD process

**
I can help you with this, can you please state AR, ITSM, SRM and PD versions?

If the process is short, perhaphs, if you can draw the digram in outlook and 
convey?

-Raj

From: Martinez, Marcelo A [via ARS (Action Request System)] 
[mailto:ml-node+[hidden email]]
Sent: Saturday, November 07, 2015 00:47
To: Hiremath, Raj
Subject: Re: Simple PD process

**
I tied sending over my screenshots.. but aren’t coming through. I also tried to 
PDF my email and send it as an attachment but failed.  Not sure if the ARSList 
is working.



From: Action Request System discussion list(ARSList) [mailto:[hidden 
email]] On Behalf Of Martinez, 
Marcelo A
Sent: Friday, November 06, 2015 10:08 AM
To: [hidden email]
Subject: Simple PD process

**
Hello List,
I have a simple PD issue.  I’ll preface my email with “this is the first 
process I’ve created with PD”

What I’m trying to do is create a simple process that, after approval, it sends 
an email, then closes the request. No need for a WO, CHG, or INC.. just send 
the email and close the Service Request.

The first process was very simple; with only 2 tasks:
I have an initiation task that captures some data. This task has “Set field” 
actions.
The next task as 2 actions: one for send email and one for “update request”.
(the request gets approved by the requester’s manager – per the SRD – which has 
an ‘Approval Type” = “Manager”

This works great, except that the request isn’t closed after the email is sent. 
(although now after playing with the pre and post statuses, the approval 
doesn’t happen).



The second process I tried was:

1.  Initiation task (captures data)
2.  Task #2 gets supervisors name based on data captured
3.  Decision task (supervisor approval)
4.  Rejected action
5.  Approved: send email
6.  Close service request

The process stops at the supervisor approval task. So there must be a problem 
here.



I’ve also tried using 3 tasks but the request hangs at “send email” task.


Having never used this tool; I have some questions. Can you use SRM approvals 
and PD process, for SRDs? Or the approval has to be done via the PD process? If 
so, what are the steps to configure approvals via PD.
Thanks in advance,
Marcelo


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

If you reply to this email, your message will be added to the discussion below:
http://ars-action-request-system.1.n7.nabble.com/Simple-PD-process-tp123334p123335.html
To start a new topic under A

Re: Simple PD process

[mchand...@gmail.com]

Thank you for correcting. Haven't had a chance to play with the Process 
Designer yet, but it looks similar to "Abydos Process Designer".
 
Is this a separate purchase or a part of ITSM / SRM 9.0 ?

Thanks
Mahesh

> On Nov 9, 2015, at 9:35 AM, Raj  wrote:
> 
> **
> We are talking about PD here and hence Run Process, Web Service etc is thing 
> of past.
> 
> You just need one drag drop on task and you are done.
> 
> Now, Marcelo, you are far luckier than some of older implementations, 9.0 is 
> as good as it gets for PD.
> 
> I have attached both – setting required for email notifications (not directly 
> related to PD) as well as generic managerial approval process for PD in SRM.
> 
> I am not sure if the attachments go through, if not, let me either have your 
> private email address or if you have any ftp location, I can upload / any 
> other suggested way.
> 
>  
> 
>  
> 
> -Raj
> 
>  
> 
>  
> 
> From: Mahesh Chandra [via ARS (Action Request System)] 
> [mailto:ml-node+[hidden email]] 
> Sent: Monday, November 09, 2015 18:58
> To: Hiremath, Raj
> Subject: Re: Simple PD process
> 
>  
> 
> **
> 
> Service Request ---> Approval ---> Work Order.
> 
>  
> 
> Depending on the template name or other criteria, push the INC/WO data to 
> another form
> 
> from where you should be able to send a notification/ invoke a webservice / 
> run process and complete the Request.
> 
>  
> 
> This is how I have done several automated fulfillment since SRM 2.0 to until 
> SRM 8.x. The push workflow from INC/ WO/ CRQ to a custom form is all data 
> driven so that it is scalable to other future requirements.
> 
>  
> 
> Regards,
> 
> Mahesh
> 
> 
> On Nov 9, 2015, at 7:49 AM, Martinez, Marcelo A <[hidden email]> wrote:
> 
> **
> 
> Hi Raj,
> 
> ARS/ITSM/PD 9.0
> 
>  
> 
> I tried to submit various screenshots through here but was unable to. I’ll 
> describe the process since it is simple.
> 
>  
> 
> I have an SRD that requires manager approval. After approved, and email 
> should go out to a static email address with just the requester’s userID.  
> Then, the SR should close (we don’t need a fulfillment request such as WO or 
> INC).
> 
> That’s it..
> 
>  
> 
> Thanks,
> 
> Marcelo
> 
>  
> 
> From: Action Request System discussion list(ARSList) [[hidden email]] On 
> Behalf Of Raj
> Sent: Sunday, November 08, 2015 8:34 AM
> To: [hidden email]
> Subject: Re: Simple PD process
> 
>  
> 
> **
> 
> I can help you with this, can you please state AR, ITSM, SRM and PD versions?
> 
>  
> 
> If the process is short, perhaphs, if you can draw the digram in outlook and 
> convey?
> 
>  
> 
> -Raj
> 
>  
> 
> From: Martinez, Marcelo A [via ARS (Action Request System)] 
> [mailto:ml-node+[hidden email]] 
> Sent: Saturday, November 07, 2015 00:47
> To: Hiremath, Raj
> Subject: Re: Simple PD process
> 
>  
> 
> **
> 
> I tied sending over my screenshots.. but aren’t coming through. I also tried 
> to PDF my email and send it as an attachment but failed.  Not sure if the 
> ARSList is working.
> 
>  
> 
>  
> 
>  
> 
> From: Action Request System discussion list(ARSList) [mailto:[hidden email]] 
> On Behalf Of Martinez, Marcelo A
> Sent: Friday, November 06, 2015 10:08 AM
> To: [hidden email]
> Subject: Simple PD process
> 
>  
> 
> **
> 
> Hello List,
> 
> I have a simple PD issue.  I’ll preface my email with “this is the first 
> process I’ve created with PD”
> 
>  
> 
> What I’m trying to do is create a simple process that, after approval, it 
> sends an email, then closes the request. No need for a WO, CHG, or INC.. just 
> send the email and close the Service Request.
> 
>  
> 
> The first process was very simple; with only 2 tasks:
> 
> I have an initiation task that captures some data. This task has “Set field” 
> actions.
> 
> The next task as 2 actions: one for send email and one for “update request”.
> 
> (the request gets approved by the requester’s manager – per the SRD – which 
> has an ‘Approval Type” = “Manager”
> 
>  
> 
> This works great, except that the request isn’t closed after the email is 
> sent. (although now after playing with the pre and post statuses, the 
> approval doesn’t happen).
> 
> 
> 
>  
> 
>  
> 
> The second process I tried was:
> 
>  
> 
> 1.  Initiation task (captures data)
> 
> 2.  Task #2 gets supervisors name based on data captured
> 
> 3.  Decision task (supervisor approval)
> 
> 4.  Rejected action
> 
> 5.  Approved: send email
> 
> 6.  Close service request
> 
>  
> 
> The process stops at the supervisor approval task. So there must be a problem 
> here.
> 
> 
> 
>  
> 
>  
> 
> I’ve also tried using 3 tasks but the request hangs at “send email” task.
> 
> 
> 
>  
> 
> Having never used this tool; I have some questions. Can you use SRM approvals 
> and PD process, for SRDs? Or the approval has to be done via the PD process? 
> If so, what are the steps to configure approvals via PD. 
> 
> Thanks in advance,
> Marcelo
> 
>  
> 
>  
> 
> _ARSlist: "Where the Answers A

Re: How to Promote a single CI with relationships from other Dataset to BMC.Asset or Sandbox?

[Peter Romain]

A recon job will merge a CI and all other CIs that are related to it by weak 
relationships.

 

Is this what you want to do?

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek
Sent: 09 November 2015 16:36
To: arslist@ARSLIST.ORG
Subject: Re: How to Promote a single CI with relationships from other Dataset 
to BMC.Asset or Sandbox?

 

** 

But how Recon job will take care of the CI with its relationships..?

On 9 Nov 2015 21:39, "Peter Romain" mailto:p.romain.arsl...@parsolutions.co.uk> > wrote:

Can't you create a reconciliation job to do this?
You can add a qualification to merge only the CIs you want.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of 
Abhishek Anand
Sent: 09 November 2015 14:38
To: arslist@ARSLIST.ORG  
Subject: How to Promote a single CI with relationships from other Dataset to 
BMC.Asset or Sandbox?

Hi Experts,





We are having a requirement to promote some of the CI's with the relationships 
from different Dataset to BMC.Asset or Sandbox.

Please suggest for the same as how to achieve it.



Early response will be highly appreciated.



Cheers,

___
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  "Where the Answers Are, and have been for 20 years"

___
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"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: How to Promote a single CI with relationships from other Dataset to BMC.Asset or Sandbox?

[Abhi$hek]

But how Recon job will take care of the CI with its relationships..?
On 9 Nov 2015 21:39, "Peter Romain" 
wrote:

> Can't you create a reconciliation job to do this?
> You can add a qualification to merge only the CIs you want.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: 09 November 2015 14:38
> To: arslist@ARSLIST.ORG
> Subject: How to Promote a single CI with relationships from other Dataset
> to BMC.Asset or Sandbox?
>
> Hi Experts,
>
>
>
>
>
> We are having a requirement to promote some of the CI's with the
> relationships from different Dataset to BMC.Asset or Sandbox.
>
> Please suggest for the same as how to achieve it.
>
>
>
> Early response will be highly appreciated.
>
>
>
> Cheers,
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Simple PD process

[Raj]

We are talking about PD here and hence Run Process, Web Service etc is thing of 
past.
You just need one drag drop on task and you are done.
Now, Marcelo, you are far luckier than some of older implementations, 9.0 is as 
good as it gets for PD.
I have attached both – setting required for email notifications (not directly 
related to PD) as well as generic managerial approval process for PD in SRM.
I am not sure if the attachments go through, if not, let me either have your 
private email address or if you have any ftp location, I can upload / any other 
suggested way.


-Raj


From: Mahesh Chandra [via ARS (Action Request System)] 
[mailto:ml-node+s1n123339...@n7.nabble.com]
Sent: Monday, November 09, 2015 18:58
To: Hiremath, Raj
Subject: Re: Simple PD process

**
Service Request ---> Approval ---> Work Order.

Depending on the template name or other criteria, push the INC/WO data to 
another form
from where you should be able to send a notification/ invoke a webservice / run 
process and complete the Request.

This is how I have done several automated fulfillment since SRM 2.0 to until 
SRM 8.x. The push workflow from INC/ WO/ CRQ to a custom form is all data 
driven so that it is scalable to other future requirements.

Regards,
Mahesh

On Nov 9, 2015, at 7:49 AM, Martinez, Marcelo A <[hidden 
email]> wrote:
**
Hi Raj,
ARS/ITSM/PD 9.0

I tried to submit various screenshots through here but was unable to. I’ll 
describe the process since it is simple.

I have an SRD that requires manager approval. After approved, and email should 
go out to a static email address with just the requester’s userID.  Then, the 
SR should close (we don’t need a fulfillment request such as WO or INC).
That’s it..

Thanks,
Marcelo

From: Action Request System discussion list(ARSList) [[hidden 
email]] On Behalf Of Raj
Sent: Sunday, November 08, 2015 8:34 AM
To: [hidden email]
Subject: Re: Simple PD process

**
I can help you with this, can you please state AR, ITSM, SRM and PD versions?

If the process is short, perhaphs, if you can draw the digram in outlook and 
convey?

-Raj

From: Martinez, Marcelo A [via ARS (Action Request System)] 
[mailto:ml-node+[hidden email]]
Sent: Saturday, November 07, 2015 00:47
To: Hiremath, Raj
Subject: Re: Simple PD process

**
I tied sending over my screenshots.. but aren’t coming through. I also tried to 
PDF my email and send it as an attachment but failed.  Not sure if the ARSList 
is working.



From: Action Request System discussion list(ARSList) [mailto:[hidden 
email]] On Behalf Of Martinez, 
Marcelo A
Sent: Friday, November 06, 2015 10:08 AM
To: [hidden email]
Subject: Simple PD process

**
Hello List,
I have a simple PD issue.  I’ll preface my email with “this is the first 
process I’ve created with PD”

What I’m trying to do is create a simple process that, after approval, it sends 
an email, then closes the request. No need for a WO, CHG, or INC.. just send 
the email and close the Service Request.

The first process was very simple; with only 2 tasks:
I have an initiation task that captures some data. This task has “Set field” 
actions.
The next task as 2 actions: one for send email and one for “update request”.
(the request gets approved by the requester’s manager – per the SRD – which has 
an ‘Approval Type” = “Manager”

This works great, except that the request isn’t closed after the email is sent. 
(although now after playing with the pre and post statuses, the approval 
doesn’t happen).



The second process I tried was:

1.  Initiation task (captures data)
2.  Task #2 gets supervisors name based on data captured
3.  Decision task (supervisor approval)
4.  Rejected action
5.  Approved: send email
6.  Close service request

The process stops at the supervisor approval task. So there must be a problem 
here.



I’ve also tried using 3 tasks but the request hangs at “send email” task.


Having never used this tool; I have some questions. Can you use SRM approvals 
and PD process, for SRDs? Or the approval has to be done via the PD process? If 
so, what are the steps to configure approvals via PD.
Thanks in advance,
Marcelo


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

If you reply to this email, your message will be added to the discussion below:
http://ars-action-request-system.1.n7.nabble.com/Simple-PD-process-tp123334p123335.html
To start a new topic under ARS (Action Request System), email [hidden 
email]
To unsubscribe from ARS (Action Request System), click here.
NAML

Re: How to Promote a single CI with relationships from other Dataset to BMC.Asset or Sandbox?

[Peter Romain]

Can't you create a reconciliation job to do this?
You can add a qualification to merge only the CIs you want.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: 09 November 2015 14:38
To: arslist@ARSLIST.ORG
Subject: How to Promote a single CI with relationships from other Dataset to 
BMC.Asset or Sandbox?

Hi Experts,

 

 

We are having a requirement to promote some of the CI's with the relationships 
from different Dataset to BMC.Asset or Sandbox.

Please suggest for the same as how to achieve it.

 

Early response will be highly appreciated.

 

Cheers,

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Atrium Recon Merge Rule

[Peter Romain]

Could you be more specific?

I don't understand why there would be many CIs in the asset dataset that need 
to be updated with an attribute from a single CI that ADDM has created.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bryan Stevenson
Sent: 09 November 2015 15:54
To: arslist@ARSLIST.ORG
Subject: Atrium Recon Merge Rule

I have a scenario where I need to Reconciliate a record from ADDM dataset to 
ASSET dataset based on a matching Field value.  My issue is that in the ASSET 
Dataset there could be multiple records with the same field value and I want to 
recon ADDM record with the most current ASSET record based on Create Date or 
Last Modified.

Can anyone provide insight on this?

Thank you,
Bryan
bsteven...@micron.com

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Are, and have been for 20 years"

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"Where the Answers Are, and have been for 20 years"

Atrium Recon Merge Rule

[Bryan Stevenson]

I have a scenario where I need to Reconciliate a record from ADDM dataset to 
ASSET dataset based on a matching Field value.  My issue is that in the ASSET 
Dataset there could be multiple records with the same field value and I want to 
recon ADDM record with the most current ASSET record based on Create Date or 
Last Modified.

Can anyone provide insight on this?

Thank you,
Bryan
bsteven...@micron.com

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"Where the Answers Are, and have been for 20 years"

How to Promote a single CI with relationships from other Dataset to BMC.Asset or Sandbox?

[Abhishek Anand]

Hi Experts,

 

 

We are having a requirement to promote some of the CI's with the relationships 
from different Dataset to BMC.Asset or Sandbox.

Please suggest for the same as how to achieve it.

 

Early response will be highly appreciated.

 

Cheers,

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Simple PD process

[mchand...@gmail.com]

Service Request ---> Approval ---> Work Order.

Depending on the template name or other criteria, push the INC/WO data to 
another form
from where you should be able to send a notification/ invoke a webservice / run 
process and complete the Request.

This is how I have done several automated fulfillment since SRM 2.0 to until 
SRM 8.x. The push workflow from INC/ WO/ CRQ to a custom form is all data 
driven so that it is scalable to other future requirements.

Regards,
Mahesh

> On Nov 9, 2015, at 7:49 AM, Martinez, Marcelo A  wrote:
> 
> **
> Hi Raj,
> ARS/ITSM/PD 9.0
>  
> I tried to submit various screenshots through here but was unable to. I’ll 
> describe the process since it is simple.
>  
> I have an SRD that requires manager approval. After approved, and email 
> should go out to a static email address with just the requester’s userID.  
> Then, the SR should close (we don’t need a fulfillment request such as WO or 
> INC).
> That’s it..
>  
> Thanks,
> Marcelo
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
> Sent: Sunday, November 08, 2015 8:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Simple PD process
>  
> **
> I can help you with this, can you please state AR, ITSM, SRM and PD versions?
>  
> If the process is short, perhaphs, if you can draw the digram in outlook and 
> convey?
>  
> -Raj
>  
> From: Martinez, Marcelo A [via ARS (Action Request System)] 
> [mailto:ml-node+[hidden email]] 
> Sent: Saturday, November 07, 2015 00:47
> To: Hiremath, Raj
> Subject: Re: Simple PD process
>  
> **
> I tied sending over my screenshots.. but aren’t coming through. I also tried 
> to PDF my email and send it as an attachment but failed.  Not sure if the 
> ARSList is working.
>  
>  
>  
> From: Action Request System discussion list(ARSList) [mailto:[hidden email]] 
> On Behalf Of Martinez, Marcelo A
> Sent: Friday, November 06, 2015 10:08 AM
> To: [hidden email]
> Subject: Simple PD process
>  
> **
> Hello List,
> I have a simple PD issue.  I’ll preface my email with “this is the first 
> process I’ve created with PD”
>  
> What I’m trying to do is create a simple process that, after approval, it 
> sends an email, then closes the request. No need for a WO, CHG, or INC.. just 
> send the email and close the Service Request.
>  
> The first process was very simple; with only 2 tasks:
> I have an initiation task that captures some data. This task has “Set field” 
> actions.
> The next task as 2 actions: one for send email and one for “update request”.
> (the request gets approved by the requester’s manager – per the SRD – which 
> has an ‘Approval Type” = “Manager”
>  
> This works great, except that the request isn’t closed after the email is 
> sent. (although now after playing with the pre and post statuses, the 
> approval doesn’t happen).
> 
>  
>  
> The second process I tried was:
>  
> 1.  Initiation task (captures data)
> 2.  Task #2 gets supervisors name based on data captured
> 3.  Decision task (supervisor approval)
> 4.  Rejected action
> 5.  Approved: send email
> 6.  Close service request
>  
> The process stops at the supervisor approval task. So there must be a problem 
> here.
> 
>  
>  
> I’ve also tried using 3 tasks but the request hangs at “send email” task.
> 
>  
> Having never used this tool; I have some questions. Can you use SRM approvals 
> and PD process, for SRDs? Or the approval has to be done via the PD process? 
> If so, what are the steps to configure approvals via PD. 
> Thanks in advance,
> Marcelo
>  
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> If you reply to this email, your message will be added to the discussion 
> below:
> http://ars-action-request-system.1.n7.nabble.com/Simple-PD-process-tp123334p123335.html
> To start a new topic under ARS (Action Request System), email [hidden email] 
> To unsubscribe from ARS (Action Request System), click here.
> NAML
> -rAJ
>  
> View this message in context: RE: Simple PD process
> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Simple PD process

[Martinez, Marcelo A]

Hi Raj,
ARS/ITSM/PD 9.0

I tried to submit various screenshots through here but was unable to. I'll 
describe the process since it is simple.

I have an SRD that requires manager approval. After approved, and email should 
go out to a static email address with just the requester's userID.  Then, the 
SR should close (we don't need a fulfillment request such as WO or INC).
That's it..

Thanks,
Marcelo

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Sunday, November 08, 2015 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Simple PD process

**
I can help you with this, can you please state AR, ITSM, SRM and PD versions?

If the process is short, perhaphs, if you can draw the digram in outlook and 
convey?

-Raj

From: Martinez, Marcelo A [via ARS (Action Request System)] 
[mailto:ml-node+[hidden email]]
Sent: Saturday, November 07, 2015 00:47
To: Hiremath, Raj
Subject: Re: Simple PD process

**
I tied sending over my screenshots.. but aren't coming through. I also tried to 
PDF my email and send it as an attachment but failed.  Not sure if the ARSList 
is working.



From: Action Request System discussion list(ARSList) [mailto:[hidden 
email]] On Behalf Of Martinez, 
Marcelo A
Sent: Friday, November 06, 2015 10:08 AM
To: [hidden email]
Subject: Simple PD process

**
Hello List,
I have a simple PD issue.  I'll preface my email with "this is the first 
process I've created with PD"

What I'm trying to do is create a simple process that, after approval, it sends 
an email, then closes the request. No need for a WO, CHG, or INC.. just send 
the email and close the Service Request.

The first process was very simple; with only 2 tasks:
I have an initiation task that captures some data. This task has "Set field" 
actions.
The next task as 2 actions: one for send email and one for "update request".
(the request gets approved by the requester's manager - per the SRD - which has 
an 'Approval Type" = "Manager"

This works great, except that the request isn't closed after the email is sent. 
(although now after playing with the pre and post statuses, the approval 
doesn't happen).



The second process I tried was:

1.  Initiation task (captures data)
2.  Task #2 gets supervisors name based on data captured
3.  Decision task (supervisor approval)
4.  Rejected action
5.  Approved: send email
6.  Close service request

The process stops at the supervisor approval task. So there must be a problem 
here.



I've also tried using 3 tasks but the request hangs at "send email" task.


Having never used this tool; I have some questions. Can you use SRM approvals 
and PD process, for SRDs? Or the approval has to be done via the PD process? If 
so, what are the steps to configure approvals via PD.
Thanks in advance,
Marcelo


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

If you reply to this email, your message will be added to the discussion below:
http://ars-action-request-system.1.n7.nabble.com/Simple-PD-process-tp123334p123335.html
To start a new topic under ARS (Action Request System), email [hidden 
email]
To unsubscribe from ARS (Action Request System), click here.
NAML
-rAJ


View this message in context: RE: Simple PD 
process
Sent from the ARS (Action Request System) mailing list 
archive at Nabble.com.
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Open/Execute exe from Mid Tier

[John Baker]

This is such a bad idea. Running .exe files from some kind of user
interaction was never a good idea... particularly if there's some way
for the client to define the exe and/or parameters.

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