Re: Can't open filters in dev studio
Thanks. I will try getting dev studio v9 and test again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Searches Preferences
Thanks I will update the server information. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
Yes. I have enabled that option and it does open Default admin view now but I sill have issues. Can't update email server password. It allows only a single character to be entered. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
Yes. I checked the workflows. There is no AL that changes the view. I believe OOTB, remedy looks for a web view of the form on mid-tier. I have enabled 'Display Standard views' option on mid tier config and that worked. Though it displays default admin view now but I still have issues. Can't update email password. It allows only a single character. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Run Macros on mid tier
Hi there, There is third part macro product that offers macros for mid tier. Please let me know if you want to try it. Thomas > On 10 Dec 2015, at 19:46, Grooms, Frederick W > wrote: > > Mid-Tier doesn't have macros. Users do Saved Searches on the Mid-Tier > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous > Sent: Wednesday, December 09, 2015 3:50 PM > To: arslist@ARSLIST.ORG > Subject: Run Macros on mid tier > > Hello, > > How to run macros on remedy 9 mid tier? > > Thanks! > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Searches Preferences
To answer your last question, this form stores all the user's saved searches. Chris Jones, Director Aramea Ltd www.aramea.co SUBSCRIBE arslist Anonymous wrote >Hello, > >We upgraded remedy and copied all the data from version 7.6 to 9.0.01. Form >'AR System Searches Preferences' have a server name field that still points to >7.6. Do I need to update all the records in this form to point to v9.0.1? What >is the use of this form? > >Thanks! > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >"Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
yea...I suppose you could do thatthe information in that form is coming from a plugin, that uses the api to provide the table contents...so, you should be able to use the same source as the table and provide the proper queries to do what you needthat might be an option. On Wed, Dec 9, 2015 at 2:28 PM, SUBSCRIBE arslist Anonymous < remedyiss...@gmail.com> wrote: > Can't I get the user information from 'Manage User Licenses' form like > current logged on users and type of license? > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Searches Preferences
When you say you copied all the data, how did you copy the data from 7.6 to 9? Did you copy the tables in the DB, or use some kind of export/import process? The answer to your question, is yes you have to update the server reference in the data you copied. On Wed, Dec 9, 2015 at 1:33 PM, SUBSCRIBE arslist Anonymous < remedyiss...@gmail.com> wrote: > Hello, > > We upgraded remedy and copied all the data from version 7.6 to 9.0.01. > Form 'AR System Searches Preferences' have a server name field that still > points to 7.6. Do I need to update all the records in this form to point to > v9.0.1? What is the use of this form? > > Thanks! > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
Hi, What exactly do you want to do? The user-log stores all licensing activity, but you need to parse the log in some way. ADV: for example with RRR|License There is also the Server Information License Tracking functionality that stores a more manageable amount of data in the AR System Historical License Usage form. You can also use the same Vendor form used in the AR System Administration: Manage User Licenses form, but you might need to use a table-field to hold the data as only some of the API-calls and search qualifications are implemented in the Vendor form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hello, > > We are using a free License monitoring utility 'LicMon'. It uses perl scripts > to load license information to 'ADM-License Monitor' and 'ADM-License > Individual Detail' form. > I am trying to get rid of these scripts and create a remedy workflow. > Any idea how to do it? > > Thanks! > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
In your Mid-Tier Config you can set to "Prefer standard/windows views" (on the General settings). That should make the same view you see in the User Tool the default on Mid-Tier -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Thursday, December 10, 2015 7:47 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Email Mailbox Configuration I am not sure of any customizations. We upgraded from 7.6 to 9 and there are 2 views in both the versions. #1 Label - Default Admin View Name - Default Admin View View Type - Standard #2 Label - Default Admin View Name - Web View View Type - Web - Alternate On user tool, it opens #1 and on mid tier it opens #2. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Run Macros on mid tier
Mid-Tier doesn't have macros. Users do Saved Searches on the Mid-Tier -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Wednesday, December 09, 2015 3:50 PM To: arslist@ARSLIST.ORG Subject: Run Macros on mid tier Hello, How to run macros on remedy 9 mid tier? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Can't open filters in dev studio
Hi, You should always use the same version of DevStudio as that of the AR Server. Sometimes you can use a newer DevStudio version than the AR Server. As there is a significant platform change between the 8.x and 9.x AR Server, I would be extra careful. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hello, > > I can't open filters in developer studio v7.6. I am getting error 'Unable to > retrieve filters. The SQL database operation failed'. Attached is the > screenshot. > The error occurs when I connect to remedy 9 server but works fine with 7.6. Do > I need to upgrade developer studio? If yes, to what version? > > Thanks! > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Searches Preferences
This holds the saved searches a user has performed so Yes you need the server name to be correct. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Wednesday, December 09, 2015 3:33 PM To: arslist@ARSLIST.ORG Subject: AR System Searches Preferences Hello, We upgraded remedy and copied all the data from version 7.6 to 9.0.01. Form 'AR System Searches Preferences' have a server name field that still points to 7.6. Do I need to update all the records in this form to point to v9.0.1? What is the use of this form? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
Did you check for active links firing on window open for that form? I remember way back in maybe version 5 that I wrote active links to test the client type and if web then it would switch to a different view (since Standard views didn't render properly in a browser back then). You may want to use central preferences for your web login and enable logging to capture the active links. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Thursday, December 10, 2015 5:50 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Email Mailbox Configuration I flushed mid-tier cache but since there are 2 views in this form, on remedy web it opens web view and on user tool, it opens Default admin view. Do we have a web view of this form OOTB with just 2-3 buttons? Attached is the screen shot of this view. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
I am not sure of any customizations. We upgraded from 7.6 to 9 and there are 2 views in both the versions. #1 Label - Default Admin View Name - Default Admin View View Type - Standard #2 Label - Default Admin View Name - Web View View Type - Web - Alternate On user tool, it opens #1 and on mid tier it opens #2. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
Can't I get the user information from 'Manage User Licenses' form like current logged on users and type of license? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
Hello Anonymous, The problem is that the native Remedy workflow doesn't have access to the API, and you need access to the API to be able to determine who is currently logged on, and do that sort of license monitoring. Because of this...you can't replace it with Remedy workflow. You could replace it with a plugin, with a stand alone java program, a c program, or really any other language that uses the api (usch as perl)...but, you can't use native remedy workflow to do what the perl scripts are doing (which is probably why the scripts were written) On Wed, Dec 9, 2015 at 10:06 AM, SUBSCRIBE arslist Anonymous < remedyiss...@gmail.com> wrote: > Hello, > > We are using a free License monitoring utility 'LicMon'. It uses perl > scripts to load license information to 'ADM-License Monitor' and > 'ADM-License Individual Detail' form. > I am trying to get rid of these scripts and create a remedy workflow. > Any idea how to do it? > > Thanks! > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
Take a look at the form AR System Administration: Manage User Licenses. It may give you the information your requesting. -- J 2015-12-09 18:06 GMT+01:00 SUBSCRIBE arslist Anonymous < remedyiss...@gmail.com>: > Hello, > > We are using a free License monitoring utility 'LicMon'. It uses perl > scripts to load license information to 'ADM-License Monitor' and > 'ADM-License Individual Detail' form. > I am trying to get rid of these scripts and create a remedy workflow. > Any idea how to do it? > > Thanks! > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
AR System Email Mailbox Configuration
Hello! Web view of 'AR System Email Mailbox Configuration' shows a blank screen with 2-3 buttons. I tried to open this form on remedy 9 mid tier but it doesn't work the way it works on user tool. I enabled 'Open Default forms' on mid tier config settings so that all the forms open in default view and not web view. Is there any other way to use this form on mid tier? Is the blank screen/web view OOTB? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
Might be your cache acting up since you imply it works on the user tool - flush the mid tier cache and check. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Wednesday, December 09, 2015 12:13 PM To: arslist@ARSLIST.ORG Subject: AR System Email Mailbox Configuration Hello! Web view of 'AR System Email Mailbox Configuration' shows a blank screen with 2-3 buttons. I tried to open this form on remedy 9 mid tier but it doesn't work the way it works on user tool. I enabled 'Open Default forms' on mid tier config settings so that all the forms open in default view and not web view. Is there any other way to use this form on mid tier? Is the blank screen/web view OOTB? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
Hi, Have you made any customization to this form? Do you have multiple views on this form? What is the view name shown in the browser URL when you access this form? It should be "Default Admin View" Have you tried any other browsers / clearing your midtier and browser cache? Does that solve the problem? Thanks and Regards, Ashutosh. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Wednesday, December 09, 2015 10:43 PM To: arslist@ARSLIST.ORG Subject: AR System Email Mailbox Configuration Hello! Web view of 'AR System Email Mailbox Configuration' shows a blank screen with 2-3 buttons. I tried to open this form on remedy 9 mid tier but it doesn't work the way it works on user tool. I enabled 'Open Default forms' on mid tier config settings so that all the forms open in default view and not web view. Is there any other way to use this form on mid tier? Is the blank screen/web view OOTB? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
I flushed mid-tier cache but since there are 2 views in this form, on remedy web it opens web view and on user tool, it opens Default admin view. Do we have a web view of this form OOTB with just 2-3 buttons? Attached is the screen shot of this view. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Can't open filters in dev studio
Hello, I can't open filters in developer studio v7.6. I am getting error 'Unable to retrieve filters. The SQL database operation failed'. Attached is the screenshot. The error occurs when I connect to remedy 9 server but works fine with 7.6. Do I need to upgrade developer studio? If yes, to what version? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Run Macros on mid tier
Hello, How to run macros on remedy 9 mid tier? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
AR System Searches Preferences
Hello, We upgraded remedy and copied all the data from version 7.6 to 9.0.01. Form 'AR System Searches Preferences' have a server name field that still points to 7.6. Do I need to update all the records in this form to point to v9.0.1? What is the use of this form? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
