Re: remedy 9.0.1 - Unable to clear all records using escalation
No errors in escalation or arerror logs. It just stops after processing few records. Is there any other log file I should check for errors? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: remedy 9.0.1 - Unable to clear all records using escalation
Max entries returned by getlist is set to 0. -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to check the active license key?
Got it. Thanks! -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
Thanks! I will try RRR. -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
We are not using any OOTB modules - Incident, Change or Asset Management. Would RRR work in a customized environment? Thanks!! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to check the active license key?
Hi, I typically go to Admin Console -> Add Remove Licenses. In the upper right corner the Curren Host ID is shown. Match this to your server licenses in the list below and you should find the correct one. Remember to take into account the expiration date. It might also be that you have multiple licenses applied and not all of them have valid keys. Remove them one at a time until you find the correct one. Go to Admin Console -> Server Information -> License to see when you remove the active license. Then re-apply it to get going again. Also not that if you have a server group, you will need one valid license for each server. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > We have multiple ARServer licenses listed in License Review form on v7.6.4. > How to check which one is currently active and is being used by the remedy? > > Thanks! > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
Hi, I should have read some more of you questions before answering, even if my last answer about the License Threshold Notifier was valid. Yes, you must turn on License Tracking to get anything in the AR System Historical License Usage Form. This is don uner Server Informatio -> Configuration. All our license related tools works fine on custom as well as ITSM systems. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > We are using LicMon to monitor licenses for all clients. Using this, we can > track total# and available fixed or floating licenses. It also returns > individual/user license details. The main purpose behind this is to get an > alert if we need to buy more licenses for that client. > > To calculate this information, LicMon imports 2 forms ADM :License Monitor and > ADM: Individual License Detail. It uses 2 perl scripts in the background that > calculates the license information and loads it in these tables. These scripts > uses ARSPerl module and some API calls. I am not sure from which form/table it > is getting the data. We want to get rid of these scripts and create some > remedy workflow that calculates similar information from the data available in > OOTB forms like License Review or using API. > > I need help with > #1 understanding the perl script and creating a remedy workflow > #2 any other license monitoring application that does not use perl script and > returns same type of information. > > I read about RRR but not sure how much similar is it with LicMon. > > At present, I can't see any data in AR System Historical License Usage Form. > Is this something that needs to be turned ON? > FYI - We are highly customized and don't use most of the OOTB ITSM modules. > > Thanks! > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
Hi, We have another FREE tool to do exactly what you want. Just specify the numbers you want and download the def file from RRR|License Threshold Notifier: https://rrr.se/cgi/licnotify It leverages the Server Statistics and Application Statistics form and works great for me. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > We are using LicMon to monitor licenses for all clients. Using this, we can > track total# and available fixed or floating licenses. It also returns > individual/user license details. The main purpose behind this is to get an > alert if we need to buy more licenses for that client. > > To calculate this information, LicMon imports 2 forms ADM :License Monitor and > ADM: Individual License Detail. It uses 2 perl scripts in the background that > calculates the license information and loads it in these tables. These scripts > uses ARSPerl module and some API calls. I am not sure from which form/table it > is getting the data. We want to get rid of these scripts and create some > remedy workflow that calculates similar information from the data available in > OOTB forms like License Review or using API. > > I need help with > #1 understanding the perl script and creating a remedy workflow > #2 any other license monitoring application that does not use perl script and > returns same type of information. > > I read about RRR but not sure how much similar is it with LicMon. > > At present, I can't see any data in AR System Historical License Usage Form. > Is this something that needs to be turned ON? > FYI - We are highly customized and don't use most of the OOTB ITSM modules. > > Thanks! > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [Non-DoD Source] Create a ticket with attachments from incoming email
Add Field = Attachment Content = $Email$ and the *.msg plus files attached to the email will be attached to your form. Thank you, Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Tuesday, December 15, 2015 12:16 PM To: arslist@ARSLIST.ORG Subject: [Non-DoD Source] Create a ticket with attachments from incoming email Hello We have a custom form, A that works as an email parser. All incoming emails intended for a specific clients are recorded in it. Other client uses OOTB AR System Email Messages. Form A creates a ticket from an incoming email. How to add email attachments in the form ? How AR System Email Attachments work? Does any attachments coming in AR System Email Messages gets stored in ticket attachments field? We have a customized ticketing console. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" smime.p7s Description: S/MIME cryptographic signature
Re: Escalations aborts after exception - remedy 9
Thanks. I appreciate it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Escalations aborts after exception - remedy 9
I would contact BMC with this...sounds like a bug in the new Java code. On Tue, Dec 15, 2015 at 9:39 AM, SUBSCRIBE arslist Anonymous < remedyiss...@gmail.com> wrote: > Hello! > > I am running into an issue with remedy 9.0.1 escalations. We have an > escalation that pushes the data from a view form, say A to a regular form, > say B. If any mandatory field on form B is pushed with a NULL value, > escalation returns an exception and aborts. It does not process rest of the > records. While on 7.6.04, we have the same escalation that writes all the > errors to aerror.log and continue processing rest of the records. > > Is this an issue with Remedy 9.0.1? Can we log such exceptions in > arerror.log file and continue processing rest of the records? > > Thanks! > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: remedy 9.0.1 - Unable to clear all records using escalation
Is the escalation hitting an error and stopping processing? If so it could be defect SW00500252 - you'll need to raise a support case to confirm and see if there's a hotfix available. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: 15 December 2015 16:49 To: arslist@ARSLIST.ORG Subject: remedy 9.0.1 - Unable to clear all records using escalation Hello! I am having issues clear records from a form using escalation. The form has 15k+ records. Every time I run the esc, it clears 7000 records and then stops. Nothing in the escalation logs. Then I run this again and this time it clears only only 3000. I tried changing the esc pool and increasing the thread. What could be the possible reason? Any idea. This is working fine on v7.6.04. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to check the active license key?
UNSUBSCRIBE -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Tuesday, December 15, 2015 11:03 AM To: arslist@ARSLIST.ORG Subject: How to check the active license key? Sent by an external sender -- We have multiple ARServer licenses listed in License Review form on v7.6.4. How to check which one is currently active and is being used by the remedy? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Create a ticket with attachments from incoming email
Hello We have a custom form, A that works as an email parser. All incoming emails intended for a specific clients are recorded in it. Other client uses OOTB AR System Email Messages. Form A creates a ticket from an incoming email. How to add email attachments in the form ? How AR System Email Attachments work? Does any attachments coming in AR System Email Messages gets stored in ticket attachments field? We have a customized ticketing console. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
How to check the active license key?
We have multiple ARServer licenses listed in License Review form on v7.6.4. How to check which one is currently active and is being used by the remedy? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: remedy 9.0.1 - Unable to clear all records using escalation
Does the server have a Max number of Items returned by GetList value set (in the Administration Console)? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Tuesday, December 15, 2015 10:49 AM To: arslist@ARSLIST.ORG Subject: remedy 9.0.1 - Unable to clear all records using escalation Hello! I am having issues clear records from a form using escalation. The form has 15k+ records. Every time I run the esc, it clears 7000 records and then stops. Nothing in the escalation logs. Then I run this again and this time it clears only only 3000. I tried changing the esc pool and increasing the thread. What could be the possible reason? Any idea. This is working fine on v7.6.04. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
remedy 9.0.1 - Unable to clear all records using escalation
Hello! I am having issues clear records from a form using escalation. The form has 15k+ records. Every time I run the esc, it clears 7000 records and then stops. Nothing in the escalation logs. Then I run this again and this time it clears only only 3000. I tried changing the esc pool and increasing the thread. What could be the possible reason? Any idea. This is working fine on v7.6.04. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Escalations aborts after exception - remedy 9
Hello! I am running into an issue with remedy 9.0.1 escalations. We have an escalation that pushes the data from a view form, say A to a regular form, say B. If any mandatory field on form B is pushed with a NULL value, escalation returns an exception and aborts. It does not process rest of the records. While on 7.6.04, we have the same escalation that writes all the errors to aerror.log and continue processing rest of the records. Is this an issue with Remedy 9.0.1? Can we log such exceptions in arerror.log file and continue processing rest of the records? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
First of all who are you? You got no signatures or name on your email. Please update your email account and start identifying yourselves. I have used RRR License with a number of clients. By re-allocation the user licenses between fix/floating user licenses you can save your client lots of money. RRR - License will also help you identify the correct mix between fixed and floating user licenses. RRR License is a licensed tool, it will quickly pay for itself. LicMon - never used it! ~ Terje -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Tuesday, December 15, 2015 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: License Monitor Application 'LicMon' We are using LicMon to monitor licenses for all clients. Using this, we can track total# and available fixed or floating licenses. It also returns individual/user license details. The main purpose behind this is to get an alert if we need to buy more licenses for that client. To calculate this information, LicMon imports 2 forms ADM :License Monitor and ADM: Individual License Detail. It uses 2 perl scripts in the background that calculates the license information and loads it in these tables. These scripts uses ARSPerl module and some API calls. I am not sure from which form/table it is getting the data. We want to get rid of these scripts and create some remedy workflow that calculates similar information from the data available in OOTB forms like License Review or using API. I need help with #1 understanding the perl script and creating a remedy workflow #2 any other license monitoring application that does not use perl script and returns same type of information. I read about RRR but not sure how much similar is it with LicMon. At present, I can't see any data in AR System Historical License Usage Form. Is this something that needs to be turned ON? FYI - We are highly customized and don't use most of the OOTB ITSM modules. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
We are using LicMon to monitor licenses for all clients. Using this, we can track total# and available fixed or floating licenses. It also returns individual/user license details. The main purpose behind this is to get an alert if we need to buy more licenses for that client. To calculate this information, LicMon imports 2 forms ADM :License Monitor and ADM: Individual License Detail. It uses 2 perl scripts in the background that calculates the license information and loads it in these tables. These scripts uses ARSPerl module and some API calls. I am not sure from which form/table it is getting the data. We want to get rid of these scripts and create some remedy workflow that calculates similar information from the data available in OOTB forms like License Review or using API. I need help with #1 understanding the perl script and creating a remedy workflow #2 any other license monitoring application that does not use perl script and returns same type of information. I read about RRR but not sure how much similar is it with LicMon. At present, I can't see any data in AR System Historical License Usage Form. Is this something that needs to be turned ON? FYI - We are highly customized and don't use most of the OOTB ITSM modules. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
I re-cached several times. The concern is the 2 views of this form. If there is only one view OOTB then I can remove the second view which is a Web view. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
