Re: Question - Service Now

[Ken Pritchard]

Everyone is answering this like a bunch of IT folks.  It really comes down to a 
risk/cost/reward issue.  What I the (increased) risk of being ‘hacked’ on the 
cloud vs what in a lot of cases is an outsourced IT department (not really much 
different than a cloud IMO) and what is the perceived cost of any data breach – 
vs the increased cost of hosting the application vs the cloud.

 

Basically we in IT look at it as an absolute of which is better, but upper 
management – the folks with the purse strings – look at it from a cost 
accounting perspective.  For some, the data stored in an ITSM suite system 
(custom apps aside – which is where BMC (or should I say Baine Capital) has 
shoved them) isn’t more than a mechanism to process service desk calls.  In 
effect, unless we’re storing PII in the system (SSNs, etc) is there really a 
financial risk with the ITSM system being hacked.

 

Now I know the next statement would probably be that the CMDB contains 
information on other systems within the environment that does contain that type 
of information, but then it would require that information to contain 
information on how to access those other systems.

 

I might be a bit naïve here, but I really don’t see (in most instances) where 
upper management would find the risk to exceed the savings.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, June 15, 2016 7:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question - Service Now

 

** 

Amazon has already been hacked at least once.   I know of one DoD RoD customer 
that hosts their own instance for security reasons. 

Rick

On Jun 15, 2016 16:10, "Joe D'Souza"  > wrote:

** 

I think it mostly comes down to the answer to this question – would you be ok 
to let a valet drive and park an expensive car or motorcycle you own or would 
you want to do it yourself. Would you trust that valet to tell you after he has 
parked it if he accidentally dinked it or hit a huge pot hole if that dink or 
damage is not easily visible? If so maybe you are the kind of person for who 
services like the cloud would work quite well with if functionally it offers 
you everything else you have been looking for.

 

Personally I do not think that services that host cloud based services publicly 
acknowledge their service was compromised in the odd event it was unless it was 
quite obvious it has been to the end customer which can sort of be a disturbing 
thought. There may or may not be a threat or a breach every month.. Maybe every 
week. Maybe even every day. I honestly do not think they would upfront about 
such incidents when and if it occurs unless it was quite fatal. It could mean a 
risk to their business and they would not want that.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of 
Pierson, Shawn
Sent: Wednesday, June 15, 2016 8:49 AM
To: arslist@ARSLIST.ORG  
Subject: Re: Question - Service Now

 

Just to play devil’s advocate, theoretically someone whose business depends on 
their internet-facing servers being trusted is going to likely spend more money 
on security than a company that sells widgets as their primarily line of 
business and views I.T. security as just an expense.  I don’t know who hosts 
Service Now or BMC’s cloud servers, but I’d expect that they probably take it 
very seriously.  Things can definitely slip through but if we’re all deploying 
MyIT and such to give people access to Remedy via their smartphones and tablets 
off the network, it’s really a question of whose cybersecurity you trust more.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Energy Transfer

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of Joe 
D'Souza
Sent: Tuesday, June 14, 2016 8:28 PM
To: arslist@ARSLIST.ORG  
Subject: Re: Question - Service Now

 

** 

Exactly – but I would like to add its as safe as someone else’s computer who 
gives access to some of his trusted associates facing the internet.

 

So once out there, it is as safe as any other “shared” resource with “limited 
public access” on the internet is.

 

Whether you like it or not, that exposes the system to a few more 
vulnerabilities than a system that is internal and intranet facing.

 

So whether it is ServiceNOW’s cloud or any other, it is the one risk you need 
to assume before investing in it.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris
Sent: Tuesday, June 14, 2016 8:44 PM
To: arslist@ARSLIST.ORG  
Subject: Re: Question - Service Now

 

** 

If only I had a like button. Yes, cloud does seem to be a bit of a buzzword 
that you have distilled 

Re: Question - Service Now

[Rick Cook]

Amazon has already been hacked at least once.   I know of one DoD RoD
customer that hosts their own instance for security reasons.

Rick
On Jun 15, 2016 16:10, "Joe D'Souza"  wrote:

> **
>
> I think it mostly comes down to the answer to this question – would you be
> ok to let a valet drive and park an expensive car or motorcycle you own or
> would you want to do it yourself. Would you trust that valet to tell you
> after he has parked it if he accidentally dinked it or hit a huge pot hole
> if that dink or damage is not easily visible? If so maybe you are the kind
> of person for who services like the cloud would work quite well with if
> functionally it offers you everything else you have been looking for.
>
>
>
> Personally I do not think that services that host cloud based services
> publicly acknowledge their service was compromised in the odd event it was
> unless it was quite obvious it has been to the end customer which can sort
> of be a disturbing thought. There may or may not be a threat or a breach
> every month.. Maybe every week. Maybe even every day. I honestly do not
> think they would upfront about such incidents when and if it occurs unless
> it was quite fatal. It could mean a risk to their business and they would
> not want that.
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn
> *Sent:* Wednesday, June 15, 2016 8:49 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Question - Service Now
>
>
>
> Just to play devil’s advocate, theoretically someone whose business
> depends on their internet-facing servers being trusted is going to likely
> spend more money on security than a company that sells widgets as their
> primarily line of business and views I.T. security as just an expense.  I
> don’t know who hosts Service Now or BMC’s cloud servers, but I’d expect
> that they probably take it very seriously.  Things can definitely slip
> through but if we’re all deploying MyIT and such to give people access to
> Remedy via their smartphones and tablets off the network, it’s really a
> question of whose cybersecurity you trust more.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
> *Sent:* Tuesday, June 14, 2016 8:28 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Question - Service Now
>
>
>
> **
>
> Exactly – but I would like to add its as safe as someone else’s computer
> who gives access to some of his trusted associates facing the internet.
>
>
>
> So once out there, it is as safe as any other “shared” resource with
> “limited public access” on the internet is.
>
>
>
> Whether you like it or not, that exposes the system to a few more
> vulnerabilities than a system that is internal and intranet facing.
>
>
>
> So whether it is ServiceNOW’s cloud or any other, it is the one risk you
> need to assume before investing in it.
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Rod
> Harris
> *Sent:* Tuesday, June 14, 2016 8:44 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Question - Service Now
>
>
>
> **
>
> If only I had a like button. Yes, cloud does seem to be a bit of a
> buzzword that you have distilled nicely with that T-shirt slogan.
>
> Thanks JDHood.
>
>
>
> On 15 June 2016 at 10:35, JD Hood  wrote:
>
> **
>
> It may be a T-Shirt slogan, but it's relevant nonetheless: "...There is no
> "Cloud" - It's just someone else's computer..."
>
>
>
> -JDHood
>
>
>
> On Tue, Jun 14, 2016 at 8:19 PM, Joe D'Souza  wrote:
>
> **
>
> I do recall hearing rumors it was – not sure how long time ago. But take
> that information with a grain of salt as I do not know much details of what
> I had heard.
>
>
>
> ServiceNOW is primarily a system hosted on the cloud so is as vulnerable
> or strong as any other system on the cloud.
>
>
>
> So IMHO if security of your data is one of your top concerns, the cloud
> may not be the best place for you to be at. However strong the security,
> there is always a loophole to be found for someone who has the intent to
> find one. While this is true for systems hosted internally too, at least
> the vulnerability of the system isn’t exposed to the world if your system
> isn’t internet facing.
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
> *Sent:* Tuesday, June 14, 2016 3:17 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Question - Service Now
>
>
>
> Does anyone know if Service Now has ever had their servers (with
> customer’s data) ever been hacked?
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and 

Re: Question - Service Now

[Joe D'Souza]

I think it mostly comes down to the answer to this question - would you be
ok to let a valet drive and park an expensive car or motorcycle you own or
would you want to do it yourself. Would you trust that valet to tell you
after he has parked it if he accidentally dinked it or hit a huge pot hole
if that dink or damage is not easily visible? If so maybe you are the kind
of person for who services like the cloud would work quite well with if
functionally it offers you everything else you have been looking for.

 

Personally I do not think that services that host cloud based services
publicly acknowledge their service was compromised in the odd event it was
unless it was quite obvious it has been to the end customer which can sort
of be a disturbing thought. There may or may not be a threat or a breach
every month.. Maybe every week. Maybe even every day. I honestly do not
think they would upfront about such incidents when and if it occurs unless
it was quite fatal. It could mean a risk to their business and they would
not want that.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, June 15, 2016 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question - Service Now

 

Just to play devil's advocate, theoretically someone whose business depends
on their internet-facing servers being trusted is going to likely spend more
money on security than a company that sells widgets as their primarily line
of business and views I.T. security as just an expense.  I don't know who
hosts Service Now or BMC's cloud servers, but I'd expect that they probably
take it very seriously.  Things can definitely slip through but if we're all
deploying MyIT and such to give people access to Remedy via their
smartphones and tablets off the network, it's really a question of whose
cybersecurity you trust more.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Energy Transfer

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, June 14, 2016 8:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question - Service Now

 

** 

Exactly - but I would like to add its as safe as someone else's computer who
gives access to some of his trusted associates facing the internet.

 

So once out there, it is as safe as any other "shared" resource with
"limited public access" on the internet is.

 

Whether you like it or not, that exposes the system to a few more
vulnerabilities than a system that is internal and intranet facing.

 

So whether it is ServiceNOW's cloud or any other, it is the one risk you
need to assume before investing in it.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris
Sent: Tuesday, June 14, 2016 8:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question - Service Now

 

** 

If only I had a like button. Yes, cloud does seem to be a bit of a buzzword
that you have distilled nicely with that T-shirt slogan.

Thanks JDHood.

 

On 15 June 2016 at 10:35, JD Hood  wrote:

** 

It may be a T-Shirt slogan, but it's relevant nonetheless: "...There is no
"Cloud" - It's just someone else's computer..."

 

-JDHood

 

On Tue, Jun 14, 2016 at 8:19 PM, Joe D'Souza  wrote:

** 

I do recall hearing rumors it was - not sure how long time ago. But take
that information with a grain of salt as I do not know much details of what
I had heard.

 

ServiceNOW is primarily a system hosted on the cloud so is as vulnerable or
strong as any other system on the cloud.

 

So IMHO if security of your data is one of your top concerns, the cloud may
not be the best place for you to be at. However strong the security, there
is always a loophole to be found for someone who has the intent to find one.
While this is true for systems hosted internally too, at least the
vulnerability of the system isn't exposed to the world if your system isn't
internet facing.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, June 14, 2016 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Question - Service Now

 

Does anyone know if Service Now has ever had their servers (with customer's
data) ever been hacked?

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. 

_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: ARSList traction vs Communities...

[Joe D'Souza]

Offline access is the biggest feature I would want too. I prefer to let my
device do its work (download, sort, filter and whatever else that an
interface like email or an app would do), so I can view I and interact with
it whenever and wherever I am at even if not online.

 

I do not really care about the digest either as even when it is and was
available, I barely ever used it.

 

Features I would have personally liked for a forum in no particular order of
weight or preference are:

*   Offline Access
*   Notifications of messages
*   Ability to create a Personal Archive to a set of folders for easy
access in future so searches for something specific could be restricted to
those particular folders
*   Ability to correspond offline to an individual whenever need be
(such as replying to job postings etc) - nice to have but not that
important.
*   Ability to sort messages off keywords into a folder like mechanism
like we do on ARS List emails using subject line prefixes..
*   Delete irrelevant content (quite important) using individual
perspective rather than just having moderators do it at a admin level..
Without this it means any search performed would display all results
including irrelevant content from a users perspective.

 

These are only some of the things I can think from the top of my head.. Some
of this you can already do with Communities - while all of this is possible
through an email delivery system or maybe an app if it is designed to allow
all this.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, June 14, 2016 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList traction vs Communities...

 

I suppose it's a matter of personal preference but I have found it is
actually easier for me to quickly scan the subject line and first few lines
of a Communities post in my Inbox there than wade through e-mails in Outlook
lately, so much so that I didn't even see these e-mail vs. Communities
threads until two weeks late!

 

I would be more than happy to help other users who prefer the e-mail
interface by explaining how I use Communities myself (for whatever dubious
value that might provide). So far after reading all the comments here the
only two things features that I see lacking in Communities are offline
access and a digest e-mail. In today's world how often are we really without
Internet access (outside of air travel) though? To Dan's point a digest
e-mail isn't nearly so useful now as it was ten years ago. The only downside
of the Jive platform for me right now is that I do most of my reading in my
Inbox which unfortunately does not mark a topic as read so when I go to that
forum I see a ton of topics marked unread which I have in actuality read via
the Inbox.

 

After attending the Remedy 9.5 beta webinar today I feel like the transition
of the ARSList to a new platform this year is very poetic in its timing. 

I already miss a lot of the great people here when I am reading Communities
and I think it would be a huge benefit to the greater Remedy audience to
have you all participate there, especially in light of BMC's new focus on
custom development in the upcoming new version of the platform.

 

 

-Rick

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, June 13, 2016 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList traction vs Communities...

 

** 

And this has been my point all along too.

 

If there are 10 or 20 plus emails a day a day and a plain and simple email
client can receive this silently, and you have it all there when you need it
irrespective of whether or not you are online at that moment, it is a
simpler, less cumbersome way. On communities however simple they may make
it, its still means you need to load those 10 or 20 pages separately. I had
given communities a try when Mathew had sold the idea to me at the RUG 3
years ago and I did create a couple of accounts and lurked around the
communities for a short time but did not find it to be less time consuming -
on the contrary more time consuming than receiving emails and seeing all the
info you need right there and replying if you need to there.. Gradually
without even me realizing I kind of slowly drifted away from using
Communities although I should still have my user accounts there.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, June 10, 2016 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList traction vs Communities...

 

** 

For me, it looks revolves around the end user experience.  It doesn't matter
what the format or hosting system is, what matters is ease of use and
positive experience with that usage. 

The ARSlist has delivered both in spades.  No clunky, over developed Web
page that makes me sign in every 5 minutes, 

Re: .NET APIs

[Misi Mladoniczky]

Good work André!

/Misi

> Hi Misi and listers
>
> I finally found a set of paraters to pass in .NET:
>
>  BMC.ARSystem.Attachment attach = new
> BMC.ARSystem.Attachment();
>  attach.Name = " ";// single space required.
> null raises an exception. Empty string causes an ARSystem error
>  attach.Content = new byte[0]; // null also
> raises an exception
>  fieldValueList.Add(fieldID, attach);
>  m_server.SetEntry(SchemaName, entryId,
> fieldValueList);
>
> Thanks
>
> André Delcroix
>
> On 15/06/2016 16:33, Misi Mladoniczky wrote:
>> Hi,
>>
>> Normally you would just pass a NULL to the specific attachment slots Field
>> ID...
>>
>>  Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>>> Hi listers,
>>>
>>> does someone know how to delete an attachment from a Remedy .NET API
>>> program?
>>> I can add one with the SetEntry method, but I do not find which parameter
>>> to
>>> pass for delete.
>>> I build a BMC.ARSystem.FieldValueList object, add a BMC.ARSystem.Attachment
>>> to
>>> the list, but I dot know how to specify a Name and Content to the
>>> attachment
>>> in order to perform a Delete.
>>>
>>> Thanks
>>>
>>> André Delcroix
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: .NET APIs

[André Delcroix]

Hi Misi and listers

I finally found a set of paraters to pass in .NET:

BMC.ARSystem.Attachment attach = new 
BMC.ARSystem.Attachment();
attach.Name = " ";// single space required. 
null raises an exception. Empty string causes an ARSystem error
attach.Content = new byte[0]; // null also 
raises an exception

fieldValueList.Add(fieldID, attach);
m_server.SetEntry(SchemaName, entryId, 
fieldValueList);


Thanks

André Delcroix

On 15/06/2016 16:33, Misi Mladoniczky wrote:

Hi,

Normally you would just pass a NULL to the specific attachment slots Field ID...

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.


Hi listers,

does someone know how to delete an attachment from a Remedy .NET API program?
I can add one with the SetEntry method, but I do not find which parameter to
pass for delete.
I build a BMC.ARSystem.FieldValueList object, add a BMC.ARSystem.Attachment to
the list, but I dot know how to specify a Name and Content to the attachment
in order to perform a Delete.

Thanks

André Delcroix

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: .NET APIs

[André Delcroix]

Thanks for the answer.
I know this is the way to delete an attachment in C-APIs, but I get a 
NullReferenceException in .NET.

Did you already do that in .NET?

Thanks

André

On 15/06/2016 17:06, LJ LongWing wrote:
Deleting the attachment is as simple as strong the values to null in a 
set entry, so the same as adding but with null values.



On June 15, 2016 8:58:51 AM André Delcroix  wrote:

Hi listers,

does someone know how to delete an attachment from a Remedy .NET API 
program?
I can add one with the SetEntry method, but I do not find which 
parameter to pass for delete.
I build a BMC.ARSystem.FieldValueList object, add a 
BMC.ARSystem.Attachment to the list, but I dot know how to specify a 
Name and Content to the attachment in order to perform a Delete.


Thanks

André Delcroix

___ 


UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

___ 


UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: .NET APIs

[LJ LongWing]

Deleting the attachment is as simple as strong the values to null in a set 
entry, so the same as adding but with null values.



On June 15, 2016 8:58:51 AM André Delcroix  wrote:

Hi listers,

does someone know how to delete an attachment from a Remedy .NET API program?
I can add one with the SetEntry method, but I do not find which parameter 
to pass for delete.
I build a BMC.ARSystem.FieldValueList object, add a BMC.ARSystem.Attachment 
to the list, but I dot know how to specify a Name and Content to the 
attachment in order to perform a Delete.


Thanks

André Delcroix

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: .NET APIs

[André Delcroix]

Hi Misi,

I tried that of course, but I get an exception saying that an object is 
not set to an instance


Thanks

André

On 15/06/2016 16:33, Misi Mladoniczky wrote:

Hi,

Normally you would just pass a NULL to the specific attachment slots Field ID...

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.


Hi listers,

does someone know how to delete an attachment from a Remedy .NET API program?
I can add one with the SetEntry method, but I do not find which parameter to
pass for delete.
I build a BMC.ARSystem.FieldValueList object, add a BMC.ARSystem.Attachment to
the list, but I dot know how to specify a Name and Content to the attachment
in order to perform a Delete.

Thanks

André Delcroix

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: .NET APIs

[Misi Mladoniczky]

Hi,

Normally you would just pass a NULL to the specific attachment slots Field ID...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi listers,
>
> does someone know how to delete an attachment from a Remedy .NET API program?
> I can add one with the SetEntry method, but I do not find which parameter to
> pass for delete.
> I build a BMC.ARSystem.FieldValueList object, add a BMC.ARSystem.Attachment to
> the list, but I dot know how to specify a Name and Content to the attachment
> in order to perform a Delete.
>
> Thanks
>
> André Delcroix
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

.NET APIs

[André Delcroix]

Hi listers,

does someone know how to delete an attachment from a Remedy .NET API program?
I can add one with the SetEntry method, but I do not find which parameter to 
pass for delete.
I build a BMC.ARSystem.FieldValueList object, add a BMC.ARSystem.Attachment to 
the list, but I dot know how to specify a Name and Content to the attachment in 
order to perform a Delete.

Thanks

André Delcroix

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Question - Service Now

[Pierson, Shawn]

Just to play devil's advocate, theoretically someone whose business depends on 
their internet-facing servers being trusted is going to likely spend more money 
on security than a company that sells widgets as their primarily line of 
business and views I.T. security as just an expense.  I don't know who hosts 
Service Now or BMC's cloud servers, but I'd expect that they probably take it 
very seriously.  Things can definitely slip through but if we're all deploying 
MyIT and such to give people access to Remedy via their smartphones and tablets 
off the network, it's really a question of whose cybersecurity you trust more.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, June 14, 2016 8:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question - Service Now

**
Exactly - but I would like to add its as safe as someone else's computer who 
gives access to some of his trusted associates facing the internet.

So once out there, it is as safe as any other "shared" resource with "limited 
public access" on the internet is.

Whether you like it or not, that exposes the system to a few more 
vulnerabilities than a system that is internal and intranet facing.

So whether it is ServiceNOW's cloud or any other, it is the one risk you need 
to assume before investing in it.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris
Sent: Tuesday, June 14, 2016 8:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question - Service Now

**
If only I had a like button. Yes, cloud does seem to be a bit of a buzzword 
that you have distilled nicely with that T-shirt slogan.
Thanks JDHood.

On 15 June 2016 at 10:35, JD Hood > 
wrote:
**
It may be a T-Shirt slogan, but it's relevant nonetheless: "...There is no 
"Cloud" - It's just someone else's computer..."

-JDHood

On Tue, Jun 14, 2016 at 8:19 PM, Joe D'Souza 
> wrote:
**

I do recall hearing rumors it was - not sure how long time ago. But take that 
information with a grain of salt as I do not know much details of what I had 
heard.



ServiceNOW is primarily a system hosted on the cloud so is as vulnerable or 
strong as any other system on the cloud.



So IMHO if security of your data is one of your top concerns, the cloud may not 
be the best place for you to be at. However strong the security, there is 
always a loophole to be found for someone who has the intent to find one. While 
this is true for systems hosted internally too, at least the vulnerability of 
the system isn't exposed to the world if your system isn't internet facing.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, 
Claire
Sent: Tuesday, June 14, 2016 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Question - Service Now

Does anyone know if Service Now has ever had their servers (with customer's 
data) ever been hacked?


_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Running ARSystem (9.1) on Windows 2012 R2 without a GUI

[Dave Marshalonis]

Thanks guys!  I am going to install everything (ARSystem, ITSM, etc) and
then uninstall the GUI.

-dave

On Tue, Jun 14, 2016 at 9:39 PM, Scott Philben  wrote:

> **
> You can actually install Windows Server 2012 without a GUI. So the
> headless sever sits there as a email or AD box, I guess and you manage it
> from a different server.
>
> He is asking if you can install Remedy on such a server (with no
> interface).
>
> Never tried. Has anyone?
>
>
>
> On Jun 14, 2016, at 8:12 PM, Joe D'Souza  > wrote:
>
> **
> I didn’t quite understand the question as well.
>
> Dave, are you talking about not installing the ITSM suite, the Atrium
> Suite, SRM, etc but just the AR System? If so yes. Do not download the
> stack installer but just the AR System installer.
>
> Joe
>
> --
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *David
> Charters
> *Sent:* Tuesday, June 14, 2016 2:45 PM
> *To:* arslist@ARSLIST.ORG 
> *Subject:* Re: Running ARSystem (9.1) on Windows 2012 R2 without a GUI
>
> Are you asking if you can do that? The answer is yes you can.
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Dave
> Marshalonis
> *Sent:* Tuesday, June 14, 2016 12:25 PM
> *To:* arslist@ARSLIST.ORG 
> *Subject:* Running ARSystem (9.1) on Windows 2012 R2 without a GUI
>
> **
> Has anyone installed ARSystem, ITSM and Smart/My-IT on Windows 2012 R2
> with the GUI and/or management tools uninstalled - essentially a Server
> Core installation.
>
> -dave
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
> "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Business Objects reporting problem

[Thomas Miskiewicz]

Hello Listers,

we installed and configured Mid-Tier on our Business Objects 4.1 SP5 server.

When we try to run a Report we get this error message:
Failed to process the request!!Adding Crystal Report "PrintIncident.rpt"
failed. No authentication credentials were provided to the FRS. (FWB
00058) 
com.crystaldecisions.sdk.occa.managedreports.reportadd.internal.ReportAddException:
Adding Crystal Report "PrintIncident.rpt" failed. No authentication
credentials were provided to the FRS. (FWB 00058)

Any idea what do we do wrong and where do we go from here?


Thanks

Thomas

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"